Wyndham Vacation Ownership
Reviews and Complaints

We went to ATLANTIC CITY, NJ, in April, 2006, where we were approached by people offering free gifts to go to a 90-minute timeshare presentation. We were told that we would be making one of the best investments possible as a young couple. In actuality we were taken advantage of because we were a young and inexperienced couple who were led to believe by high-pressure sales tactics, that this purchase was a once-in-a-lifetime opportunity, and that rates would go up if we did not purchase today. Also that this was such a great deal we would be crazy not to take advantage of it as prices would go up drastically because timeshares were so popular. In order to create a false sense of urgency, they said they "were willing to cut the price to make it more affordable and manageable for our budget, when they knew it was going to be a severe burden. Not only were we going to be shelling out the max we could afford to spend on a down payment, but also be paying a good chunk of both our paychecks each month to cover the various fees associated with the purchase.

Many benefits we were promised would come with our membership, turned out to be misrepresented and impossible to use. The sales rep said he would be our personal representative for anything we needed. We could never reach him when we tried. We were also promised how easy it would be for them to rent out our timeshare and, we could make enough money to pay the maintenance fees plus enough to mostly pay our loan amount. They tried to pressure us into buying more time. When we refused, the rep became rude, relentless, and unprofessional by cursing at us. We were also harassed and badgered during "owner update" meetings at the timeshare site to purchase more, leaving us confused and frustrated. Any questions we raised were dismissed and we were assured we were doing the right thing. We crumbled under the high pressure sales tactics and are now paying for it both monetarily and emotionally.

After we signed papers, they were taken away to be signed by another party. Upon review of the document we cannot find the printed name, only a scribbled signature. The document we signed was only two pages--the final document was much larger and we didn't have the opportunity to study the larger document. Later we spoke to someone on the phone about our dissatisfaction and were told that a buy-back program was in the works and we could look into that in the future. Anyone we brought it up to later said there was no such thing.

After we purchased the Wyndham Vacation Resort timeshare in Atlantic City, NJ, in March 2010, we stayed at their resort at Shawnee, PA, and were invited to an "owners update" with Krista Gaston. We soon realized we were in a high-pressure sales situation disguised with friendly smiles and stories by various "friendly" associates, which only served to distract us from what we were actually doing.

Krista said, “what a great investment we had made” and then we were pressured to purchase at Shawnee. We told them that a purchase of a second timeshare would be a severe financial burden. Their response was that we could use the other timeshare as collateral and would pay minimally per month. Also, they would open a “personal line of credit” at Bank of America for us so that we could pay off the old one with this new credit. The badgering and high-pressure sales tactics were heavy. With assistance from other associates, we were being badgered and harassed. At this point, we were confused and frustrated, and in that state of mind, allowed the salesperson to lead us by the hand to fill out each document, assuring us at each step that we were doing the right thing. They dismissed any questions we raised. During the signing process, several people were talking so that we were unable to concentrate on what we were doing or given opportunity to review the documents.

Later, a credit card came in the mail that we did not want. If we had known we were getting a credit card, we would have refused and not purchased this timeshare. We did not receive a copy of a signed credit card application with our documents.

They promised that we could make money by renting out our units and that our personal representative, Krista, would do the work for us. In actuality, we were never able to reach Krista or anyone else to take or return our calls, even though we had been assured they would act in our behalf. The only contact they made to us was by mail that the maintenance fees were going up.

We crumbled under high-pressure sales tactics and are now paying for it both monetarily and emotionally. We made this purchase by being connived and cajoled; we were too trusting of their promises. We would like nothing more than to give Wyndham back the timeshares and get a refund.

Wyndham refused to book a hotel for using points as I was under the 60 day wire, although I purchased the necessary points before the cutoff, and wyndham cashed the check that day. i had to wait 5 - 7 days for wyndham to put it in the system - I asked for an exception that would have been easy to accept - a check with supervisors revealed no flexibility - I sent a complaint letter to which I have yet to hear from them - bottom line - no service. Wyndham is et up to accommodate itself, rather than take care of its VIp clients..

On August 19, 2010, we were told by the sales rep at Wyndham Vacation Resorts in Myrtle Beach, SC that we could benefit from this timeshare a certain way only to realize that it was all UNTRUE. We just received our RCI Membership Number 10 days ago and tried to make some reservations only to discover that 28000 points deposited in an RCI account will get us NO WHERE. We spoke to a contact person given to us at RCI cruises on Friday, October 1, 2010 who told us that there is NO WAY to book a cruise with 28000 points (or one RCI week) without paying the discounted fare which is around 500-600 per person, not 150, 250 or 350 per cabin as we were told by our sales person. We find ourselves now with no cruise this winter, no availability for Myrtle Beach next summer and no availability for Bonnet Creek in March 2011. The agent at RCI told us we should think of depositing at least 100000 points in order to get one week in Myrtle Beach. We were told by our sales person that 28000 points + 194 could get us a week anytime (upon availability of course). we feel we've been had and after spending over 13K have nothing to show for it. We are a working couple with 4 kids who just spent a lot of money with Wyndham and nobody is giving us the straight story or a straight answer. Now we have to tell our kids that we have nowhere to take them on spring break and we can't go back to MB next summer… We could not have known all this 7 days after purchasing the timeshare in order to ask for the full refund which we have now done but doesn't look like we will get as nobody is returning our calls or emails.

My husband was tricked into purchasing discounted hotel nights and Fiesta Texas tickets at a mall kiosk in Arlington. We did not know we would be forced to sit through a 90-minute sales presentation until we arrived in SA to use the package. Despite honestly telling the rep that we were both unemployed and would be unable to purchase anything, they still made us sit through 2.5 hours of hard sell, worse than when I worked at a used car lot as a college student! I been around sales my whole life, and I have never experienced treatment like this. For example, we were crowded in a room that was uncomfortably warm, shoulder to shoulder with prospects and salesweasels at the adjacent tables, with obnoxoius rock music playing at bar volume. Every time I reached into my bag for water or a pen, the salesweasel put down her papers, made a nasty comment about needing my whole attention, and sat there until I was finished. The final straw was that after we said the final no, a sales manager came over and tried to sell us another package. We will never stay at any Wyndham property for any reason ever again.

On August 3 I went to the AmericInn site to reserve two rooms in International Falls, Minnesota, for
August 23. I tried the system a number of times but couldn't get it to complete the transaction. It froze twice and I had to restart. There was no notification on the site that the transaction had been completed and there was no e-mail confirmation. After about 30 minutes I gave up – figuring I would try again the next day. The next day I checked my computer and found e-mail confirmations for three rooms. I immediately sent e-mail directly to the International Falls hotel and asked that any and all rooms be canceled. A manager wrote back later to tell me that the 3 rooms had been booked for August 3, that I had been deemed a “No Show” and that I had been charged for the three rooms. I was given a phone number for Customer Service, which I called – the woman there gave me another number to call – the woman there told me I would have to call the original person in International Falls. I was stuck in a loop. After that, despite numerous e-mails, I received no communication from AmericInn, cept for automatic replies telling me they would get back to me within two days. They haven't gotten back to me and they still have not returned my money.

After doing some research I now believe that the AmericInn Internet system is a well-designed trap. Many companies use such systems. Slow-moving front pages – a default date of right now that many might miss - slow confirmation pages – slow e-mail confirmation – frustrating customer service loops. It might be legal, but it is unethical and it should be stopped. I won't use AmericInn again.

When my wife and I purchased a timeshare from Fairfield Resorts who has since been changed to Wyndham these people we pacifically asked if the amount of points that we received each year would enable us to have a weeks vacation every year. They told us yes that it would. However, its ended up being that we only receive enough points to have a weeks vacation every other year. I feel that we were lied to and have paid in full for something we did not get. This leaves me to think how many other good people have spent hard earned money and have been cheated and lied to by these people. We spent over $10, 000 for this timeshare and have been able to use it only 2 times since 2006. We are charged a maintenance fee of $44 every month. I am not getting what I was lead to believe that I had purchased and feel as I have been robbed.

Franz Hanning (http://investing.businessweek.com/businessweek/research/stocks/people/person.asp?personId=270779&ticker=WYN:US) baiting ref Joe DeRosa into a halftime altercation at the Tuesday May 18th, 2010 Magic/Celtics Game 2 finals match is f-ing ridiculous. This [censored] makes 606K a year with 922K in restricted stock awards and has the nerve to make a drunken spectacle of himself in front of the whole world. And don’t tell me this dumb ### wasn’t drunk. Only the real lushes have two drink bracelets at a sporting event. Way to represent a fortune 100 company there captain “count on me!”

Not only is he sporting the parted-down-the-middle hairdo like he is the prime minster of England or the fruity albino from Twilight, but he rocks the three-button-down un-tucked man-blouse look. Christ, act your age and throw on a saber tooth tiger skin ala The Flintstones.

Those of us that made the mistake of signing a contract with the crooked company this pole-smuggler runs should take a lesson from Franz. If we don’t like the calls (marketing or collections), we should go down to the table that we bought this pile of vomit from and flail our arms about like a fairy princes until someone throws our contract back in our face. But instead of throwing it back, wipe your ### with it and mail it to Franz. Maybe he’ll get the NBA to fine DeRosa enough to cover the cost.

Do yourself a favor and google Wyndham and class action lawsuit. I can only imagine you’ll find something to get lumped in with. I bet money that their corporate e-mail naming is like everywhere else, so try franz.[protected]@wyndhamvo.com and see if you get a response. Make sure to tell him that you’ll come down drunk in a sleazy un-tucked button-up shirt with the top three buttons undone to make a complaint if he’ll let you blame it on the company.

In Oceanside Pier 2/2008 I too had the same experience others have reported with an unethically sales practice where they scammed a Discovery VIP pkg on me with credit vouchers for RCI worth $200 each that were given (that don't apply to Discovery owners) and a casual acquaintance visiting with me was slapped on the contract (who I have no info on). Once I found out what they'd done I called & spoke with the sales manager Anthony @ the Oceanside Pier Resort where I was told they knew they had a problem and that that specific employee since then has been terminated. He stated others had the same complaint he said. He promised to follow-up & get some resolve for me & never called back. Now no one will talk to me. They just refer to customer relations. I paid over $2300 for something other than what I believed I was getting and now it's expired. I received no value out of this. Also, the contract amount and total amount & written language don't jive. They continue to ignore me when I point this out. They continue to have their finance dept. call and harass me for what they believe I still owe them. Customer relations and service are a waste of time. I'm debating suing them as I paid (out of force to preserve my credit)for something other than what I was proposed. They also have been calling and harassing me about missing a payment that I made that they misapplied to someone else's account. Once I sent the copy of the cancelled check they stopped for minute but still believe I owe them something. I'm also reporting them to the BBB of Florida and Oceanside Pier, San Diego County. Again, feel free to include me in any complaint or class action.

This company continues to call my home looking for my husband's ex-wife. I have given them her phone number and asked to be taken off of any file associated with her name, and yet today, we receive another call.

Once again I called back and gave them the same information.

If this continues, I will seek legal counsel.

Sincerely,

Stephanie Holm

COMES NOW, former employee, Thomas Earl III truthfully states to the job seekers and consumers; From 5/2007 to 12/2008 I attempted to confer with the Wyndham Worldwide superiors in an unsuccessful effort to stop unethical and unlawful conduct.

FACTUAL ALLEGATIONS

1. Sometime on or about May 19, 2007, I experienced harassment and discrimination by retaliation from Wyndham Worldwide for reporting unlawful and unethical conduct. The Wyndham Worldwide Corporate office in North Myrtle Beach, SC wrongfully changed my exit sales base rate wages without my consent or 7 calendar days written notice, which in turn is required by the South Carolina payment of wages act.

2. On June 2, 2007 and June 22, 2007 as well as July 14, 2007 and September 1, 2007; I experienced harassment and discrimination by retaliation from Wyndham Worldwide superiors. Again, The Wyndham Worldwide Business Unit in the North Myrtle Beach, South Carolina corporate site switched my exit base rate compensation without my consent or 7 calendar days written notice, which in turn is required by the South Carolina payment of wages act. My June and July as well as August 2007 exit base rate wages and September 5, 2007 “transfer authorization” documents demonstrate financial setbacks and intentional infliction of emotional distress as well as harassment and Discrimination by retaliation.

3. The change in my exit base rate wages for June and July as well as August 2007 reduced my 06/29/2007 exit base rate wages –$396.00 and reduced the 07/06/2007 exit base rate wages -$396.00 as well as reduced 08/31/07 exit base rate wages -$2, 390.00:

A. Contract # 00028******* I, Thomas E. Martin III sold customers on 06/13/2007 paid out on 06/29/2007. I was paid 4% base rate wage, which in turn is 2% under the agreed upon exit base rate of 6%. (-$396.00).

B. Contract # 00028******* I, Thomas E. Martin III sold customers on 06/20/2007 Paid out on 07/06/200. Again, I was paid 4% base rate wages, which in turn is 2% under exit base rate of 6%. (-396.00)

C. 8/31/2007 Sales Commissions:
Contract # 00028*******, # 00028*******, # 00028*******, # 00028*******, and # 00028*******. I was paid 6% upfront exit base wages then Wyndham wrongfully changed my end of the month exit base rate wages costing me. (-2390.00)

4. On 08/16/2007, Wyndham wrongfully shorted me -505.00 in base rate wages. Wyndham issued me partial net sales volume credit targeting my 08/16/2007 exit contract #00028*******

5. Sometime on or around September 1, 2007, I was suspended for three days for no apparent reason. On September 5, 2007, Wyndham superiors wrongfully demanded I transfer to another sales location for continued sales employment with Wyndham. Again, I had reported ongoing unlawful and unethical conduct existing at Wyndham. I was forced to pay for entire moving expenses and I lost one month worth of sales commissions during Wyndham’s so-called transfer to another sales location.

6. From 05/04/2007 to 08/31/2007, Wyndham wrongfully changed my SC wages, however the I continued to average $62.00 per hour working in a straight commission position for Wyndham in North Myrtle Beach, South Carolina corporate sales center.(Excluding unpaid wages). Wyndham claims that I was granted a proper transfer to another location in Las Vegas, NV. In truth, I faced the interview corporate run from Wyndham superiors and I lost 1 full month worth of new sales wages equal to $9650.40. (Excluding unpaid wages and extra expenses).

7. Sometime on or around [protected], I was declined the so called transfer to the Wyndham In House NV Department. I was offered a new employee position below the power-line in the Wyndham’s Discovery Non Ownership Department. "TRY IT BEFORE YOU BUY IT! $2449.00 308, 000 points...

8. On 10-07-2007, Wyndham employees misrepresented my Employee Sales ID number and Dis. Rep. Name. The Defendants issued sales ID credit to **************. I notified Wyndham about contract # 00065-*******.

9. On 10-10-2007, Wyndham issued proper sales ID credit to me for Discovery Contract # 00065-*******.

10. On 10-11-2007, Wyndham misrepresented my Sales ID number and Dis. Rep. Name. Wyndham issued sales ID credit to ********** Sales ID-16***. I notified Wyndham about contract # 00065-*******.

11. On 10-14-2007, Wyndham misrepresented my Sales ID number and Dis. Rep. Name. Again, Wyndham issued sales ID credit to **************** Sales ID-17***. Once Again, I notified Wyndham’s contract processing about contract # 00065-*******.

12. On 10-20-2007, Wyndham misrepresented my Sales ID number and Dis. Rep. Name. Wyndham issued sales ID credit to ************ Sales ID-6***. Again, I notified Wyndham about contract # [protected].

13. On 10-20-2007, WYndham misrepresented the my Sales ID number and Dis. Rep. Name. Wyndham issued sales ID credit to ********* Sales ID-0***. Again, I notified Wyndham about contract # 00065-*******.

14. On 10-22-2007, WYndham misrepresented my Sales ID number and Dis. Rep. Name. Wyndham issued sales ID credit to ********** Sales ID-18***. Once Again, I notified WYndham about contract # [protected].

15. During the month of February 2008, I recorded 21 net sales divided by 131 net tours = 16% top base rate. Again, Wyndham wrongfully charged me with an extra tour in February 2008, which in turn reduced my February commission base rate by -$2035.75. Again, I filed numerous partial sales credit complaints with Wyndham and watchdog agencies. “The FOX is guarding the HEN HOUSE”

16. Sometime around October 25, 2008, I requested to transfer back to South Carolina to take care of my newborn daughter. I continued to be placed in sales overage after I was approved for FLMA issues. I was also placed in podium sales presentations with newer sales representatives of Defendants.

17. On December 3, 2008, I was finally terminated shortly after Wyndham employees signed my transfer request to move back to South Carolina. This practice of ignoring inquiries contributed to reduced income, which also appears to be part of the Wyndham overall pattern of harassment and retaliatory discrimination. JOB SEEKERS AND CONSUMERS BEWARE OF THIS COMPANY!

I went to a sales presentation at the Harrah's Hotel where Wyndham Vacation Resort rent space for their presentation on March 12, 2010. The main part of the presentation was fine until the end when a Manager by the Name of Dena Pittijohn came over, she just wouldn't take "no" for an answer no matter how I phrased it or what I said with good reasons for my "no" answer. She kept pressuring and pressuring me to sign. When she realized that I was not going to sign, she stormed up from the table and said she was going to put my name on some list and stated for the future if I wanted it, she wouldn't sale it to me. Well, needless to say if they gave it to me for free for the rest of my life I wouldn't take it. They state in their forms that you are not obligated to buy, but they never state that you will be repeatedly harassed at the table and made to feel worthless if you don't sign. NO WAY would I sign up for such a large investment on the spot without doing some research on the company, or talk to someone who already has a membership. I know they get alot of people this way but I'm not one of them, I'm not your Fu--ing- fool. "GO TO HELL DENA!"

To bad that Wyndham teach their sales people/mamagers to treat future customers like this, because today may not be the right time to sign but tomorrow is another day and because of that experience Wyndham will not be considered.

Wyndham Resorts (as a result of a sale in Newport RI) has failed to respond to complaints I have phoned and faxed to their customer service. Hired promotion companies had misrepresented offers and sales individuals have issued free ticket vouchers that are not redeemable as per sales pitch. having purchased a time share and been given something called VIP status, it is most unpleasant to have treated in such a manner. There is no longer a sales department at the initial location, so there is apparently no one to verify or speak to address the method of providing information about the common pitch. We should have withdrawn immediately, since at the time of sale it was difficult to even get the promised airline vouchers which are highly suggestive of consumer choice. Fed up and stuck.

After staying at Wyndham Nashville in Nov. through RCI. Told of 'mandatory'

45 minute meeting for updates. Told them not interested in buying any more points at least 6 times was told this was not a sale. but a merger. Just sign there and inital here. Seniors beware. You too will be stuck with $9749 You start out with one person and then a second 'supervisor' comes in when the first one sees you are not willing to sign

After this scam, it is very hard to pray "forgive us our trespasses as we fortive others" I will never recommend Wyndham Vacation Resorts to anyone!

went to Atlantic City Wyndham said they could show us a few things . we already were owners . A salesman said Wyndham would buy back are three other timeshares form other resorts . and have no maintenance fees . and only have to deal with Wyndham . Yes it was Great Well let me tell you No it was a scam Fraud Bait and Switch . Mr. L was a high salesman in Wyndham . he took me and my wife for a ride 6000.00 dollar credit card charge not authorized by me and also now instead of one time share with Wyndham they say I now have a new year one be sides my legal every other year one .. and to make things worst Wyndham did not buy back the other timeshares than was explained to me and my wife on June 18, 2009 And NOW THE THE SALESMAN THAT TALKED TO US IS NO LONGER THERE HE BOSS IS NOT THERE AND ONE OF THERE TROUBLE SHOOTER SPECIALISTS IS NOW GONE TO ALL AT THE SAME TIME I THINK THEY HAD THERE HAND IN THE TILL .WELL THIS IS THE TRUTH AND WYNDHAM DOES NOT GIVE A ### . WE PEOPLE WHERE EVER YOU GO LET ALL THE CASINO RESORTS TO KEEP WYNDHAM OUT OF THERE PLACES LET THEM KNOW WHAT THEY HAVE DONE TO PEOPLE THE CASINO LIKE TO RUN A ABOVE BOARD ESTABLISHMENT THERE NOT LIKE WYNDHAM LIE AND CHEAT BAIT AND SWITCH AND FRAUD . LOU FROM PJ

A representative of Wyndham professionals company called my neighbor's home and left a message for me to call Amanda at [protected] ext 5603
When I called back, she wanted me to verify the last 4 numbers of my social security. I did not and asked what issue they had with me, and that I was annoyed that they called my neighbor. Amanda said that maybe I had given them that number. I did not, since I do not know my neighbor's telephone number.
When I could not get information of whom they were, I informed Amanda that I was taping this conversation, she put me onto her supervisor, Nicole, who told me that I did not have permission to record this conversation, when I said, I did, as I wanted to know why they were calling my neighbor. Nicole tried to berate me. I stood my ground and she hung up.

we were led to believe that we had a $10, 000 credit assigned to us and could still take advantage of it that day. in all the paper work, we saw the ten thousand and thought it was credit applied, but found out later
tha even while we asking them was the $10, 000 on the level, they wired bank of america and withdrew
$10, 000 and used it as a down payment. we believe that at best this was a misrepresentation of the true
cost and at worse down right credit card fraud. we would appreiate any help so as not to let our good credit down the drain

We arrived at Wyndham Riverwalk in Jacksonville for a convention, since the convention was at the hotel, we booked a rate for it for 3 nights, Thursday-Saturday night and we'd leave Sunday afternoon.

Upon arrival we found out there was a $10 charge to park, PER DAY, with no where around to park free.

Our room was small, lights were dim and only got brighter after leaving them on for hours.

THe bathroom was so small we could barely turn around.

After putting my clothes away I found the TV didn't work, so they had to send someone up at 1am. Then, the "breakfast hanger" doortag was filled out by a previous guest!

We went downstairs to the Current's Lounge to eat and they brought my fiance's food but not mine. This happened TWO days in a row. Their food was also outrageously priced. $13 for breakfast?! We consistantly spent $75 to $100 per day on two meals in that hotel and they weren't even decently sized portions! $6 for a slice of cake!

When we did order room service they added a $2 delivery PLUS 20%. Then they left our dishes in the hall ALL NIGHT. We had to call room service to get them to come pick them up!

The following morning I found ants in the bathroom after my shower, I assumed maybe they had come in because of the water, so I cleaned the couple I saw up and let it be since I saw no more.

The next morning, I woke up, took a shower and got bit by 5 ants in the shower. After getting out, I sat in bed to watch tv for a few and found about 20 in the bed and on my clothes. Further inspection found that there were about 50 dead and about 10 live ants on the AC unit.

I talked to the front desk, who sent someone up to spray and offered to move us to another room, we moved to the 5th floor, but we faced the parking lot and the road and monorail, so I was awake all night listening to that nonsense.

They took off ONE night rate for the trouble, but was informed that's all she could do for my days of torture in that *** hole.

Then, today, as we're leaving we go to put our stuff in the truck after 4 days of not being in it and find someone put flyers on the windshield and since it had rained they were stuck and left paper all over the windshield that we will have to have professionally scraped off. The hotel stated it wasn't their problem, yet we paid them $40 total to park our truck in THEIR private lot.

It was a JOKE. We were offered to talk to GM and given his number, but we can't call them until tomorrow.

I am EXTREMELY upset regarding the issues and them not being properly cared for.

They refused to do anything other than comp that one night, yet after sales and city occupancy tax and parking, we ended up paying $300 for two nights!

I attended a timeshare presentation because we were luered in by promises that we would receive two vacation getaways with a free dinner with each, also they advised that the booking for these was easy, that all we had to do is make a call and then forward the certificate. Once we received the certificate the truth was revealed, there is no phone reservation and in fact you really may not even get to choose the dates! I am attaching the certificate so you can see what a scam it is! I bet very very few people even try to use it...

Now, about the presentation, it took twice what they advertised, we were there 4 hrs. After the initial presentation a guy came to greet us and said he was going to check us out and do a survey and then give us our gifts, well... he spent an other hr trying to sell us an other package...

They will not tell you the truth... these are very good sales people! Be careful listening to them... they do twist the truth!