Wyndham Vacation Ownership
Reviews and Complaints

On 22 August 2010, we purchased 154, 000 Wyndham Points from Mr. Paul Christen at Wyndham Grand Desert. Based upon that initial meeting, we subsequently purchased another 146, 000 points (for a total of 300, 000 points) on 2 October 2010.

We now have cause to believe Mr. Christen sold us Wyndham ownership based upon false pretense. He sold us Wyndham ownership as an investment and explained how we would make money by renting our points. During his sales presentation, Mr. Christen presented a copy of a Wyndham property invoice from Travelocity showing a room that had recently rented for $10, 000 per weekend. To date, this process has not worked as described by Mr. Christen. We are extremely disappointed because we have followed Mr. Christen’s instructions, attempted to rent our points through the program offered by Wyndham, but have had completely unsatisfactory results. Subsequently, we voiced our displeasure to Mr. Christen, and he stated on two occasions that he had a buyer for our ownership points. However, Mr. Christen has failed to follow through with selling our points and terminating our ownership in Wyndham. Mr. Christen’s recent actions seem to continue a pattern of deceit. (It should be noted that on our sales paperwork, Paul specifically instructed us to identify “convenience, value, and property selection” and not “investment” as our reason for purchase.)

The “Executive Management Team” informed us that there was no basis for our complaint, that since it wasn’t in writing it wasn’t valid. Does that mean Verbal Contracts are not valid in Nevada?

On 11-22-10 I bought a Wyndham Bonnet Creek timeshare from a company that buys and sells timeshares. On 12-9-10 the deed was taken to Bonnet Creek for the change in ownership. I contacted them several times to find out when my ownership would take effect. I was assured that the points (126, 000) were in the account and I would be able to use them when the name change was completed. After numerous phone calls about my membership, I flew to Orlando (from California) to find out what was happening with my account. On 1-24-11 I went to Bonnet Creek to see their units and find out about my membership. The salesman asked what I paid for the timeshare and when I told him, he was shocked and said there was no record of my membership. When I got back to my hotel I called them and was told that my deed was "invalid". They said it had improper wording, but refused to tell me what was wrong. I contacted the company I bought it from and they corrected the "wording" and turned the corrected deed back in. After numerous phone calls about my membership status, I received a bill in the mail for my yearly maintenance fees of $662.87. I immediately paid the bill in full. Four days later I received their "Welcome" letter stating that I did not have any points for 2010 or 2011. I called them and they said the previous owner used the points for 2010 and borrowed the points from 2011 and there were no points left in the account. I asked how that could be when I had a legal document in front of me with their signatures relinquishing all rights, uses, etc. as of 4-10-10. One employee that I spoke with eluded to the fact that the previous owners had made the reservations sometime after the first of the year. I asked how they could give away my points and kept being told over and over that I wasn't a member until 3-18-11 and, therefore, the previous owner had the right to use the points. I was told to email the document I had where the previous owners had relinquished all rights to the timeshare and was told they would contact me in 3 days. The representative said that they wouldn't give me the points back because the previous owner had the right and it didn't matter that they had my deed in their hands for 4 months prior to changing the name. I have made a complaint with the Florida Office of Consumer Affairs and the Orange County DA's Office. If anyone has any other ideas, please let me know. I don't intend to let this matter drop.

Do not deal with Wyndham. They do not honor their contracts and when you contact your credit card company to force them into providing all of the items listed in the deed/trust and stop payment to them - they go after your credit rating. I have contacted a lawyer to deal with them because none of the sales reps would return my calls and I saw all of the reviews. I feel that it is important to call them out on television on a consumer report issue. Also report them to the States Attorney General and Better Business.

If you paid by credit card - you can dispute charges every 60 days if they are not providing you with services as stated on your deed or trust - be sure they write out everything before you sign it. You will have to remove the block, but if they continue to mess with you - you can put the block back on - this gets them a black mark with the credit card company. You do have some ways of getting some skin in the game with them - if we all use it - we'll do better.

Don't fall for the scheme to go to a 2 hour presentation and then you will receive discounts on all your activities while on Maui. We were there 2.5 hours and asked to leave. We had family waiting for us. The sales lady, and the one above her were pissed at us for saying we were not interested in buying a time share and would lile to leave. We fulfilled our committment and wanted to leave. Leslie Mel Vicae was rude and arrogant. We felt like we were dealing with the mafia. We told her we were not interested in buying and would like to leave. She insulted us repeatedly, made fun of us for being "renters" of condos, and told my husband he was "close minded" for not wanting to buy a timeshare. We were told if we didn't stay longer that they would not give us our discounts as offered from the dive shop. We were told it would be 2 hours and and not a high pressure sales talk. RIGHT! That was the first lie. At 2.5 hours we asked to leave. They said we are obligated for 5 hours! When the first realtor/sales person knew we weren't going to buy she went over and got Leslie Mel Vicae. This lady should be hired by the Mafia.

Anyway, avoid doing this gimmick and just go to Expedia (or other legitamate sites) to get discounts. You don't have to do the gimmicks and waste your vacation time. Also, you won't be stressed out when they are trying to strong arm you in to buying a time share. RUDE OBNOXIOUS EMPLOYEES at Wyndham Resorts in Maui (Lahaina)

Wyndham is a bunch of ###. They promised me and my husband so much said I could book whenever I wanted to and that it was the most sound investment in this market. We bought 154, 00o points. The next day buyers remorse set in . So I got to investigating. I saw the same timeshare for sale on eBay for $13.00. Are you kidding me ! I have also seen on this website and many other people trying to get out of their timeshare and Wyndham just sticks them with it. We returned it the next day we were still at the resort. You should have seen the sale mans face when I brought all the print outs of what I found online. It was like a deer caught in headlights. If you are reading this and you just purchased RETURN IT NOW! If you really want to vacation book online I have found they have way better deals than the bondage of dump timeshare. Also did you know that Wyndham World Wide the main office is trying to sell of the timeshare devision because of all the complaints and issues it causes them. Wyndham World Wide owner a bunch of hotels and other companies. I really want to see a class action law suite against this company. We barely slipped out of ours good thing their resorts have internet access with printers!

Wyndham Sucks!

Paid $150.00 for hotel plus $1000.00 in rental car, airfare and meals to view "resort property" in Lake Tahoe last August. When we arrived, there was no package in regards to the seminar we were to attend nor did anyone at the hotel know anything about this company. We tried, with the assistance of the management staff, to contact Wyndham resorts but we were unable to speak to a live person. Two days after we left, Wyndham resorts finally called and stated that we could attend a seminar that day. Too late, we were already four hours away!
I have contacted via mail, phone calls and email Peggy, at Wyndam Resorts in regards to being reimbursed for my expenses only to be told, "We're working on it". I was also promised a $175.00 AE gift card for attending but never received that as well! Company is a total scam, in my opinion!

On 18 Aug 2007 my wife and I went to a Wyndham sales office in San Antonio to sit in on a time share sales presentation in exchange for some incentives. During the presentation we spoke with Nicholas Peterson and we decided that timeshare ownership wasn’t for us. However his bosses were very persistent in selling us a timeshare plan. We eventually purchased a biennial contract with the understanding that the timeshare would appreciate in value. It wasn’t until later in that we discovered this was a lie and what we purchased was almost useless.

On May 14th of 2008, my wife and I attended a dinner party hosted by Wyndham Vacation Resorts at the Sheraton Gunther hotel in downtown San Antonio. After dinner everyone was split off into couples so that Wyndham could provide us with updates to our ownership. We were introduced to Mr. Michael Suarez who we were told would be our representative to help with any questions regarding our ownership and update us on new programs for Wyndham owners. Mr. Suarez was not introduced as a salesman; it wasn’t until later that we discovered that the dinner party was nothing more than a sales pitch put on by Wyndham to lure people into buying more points in their program.

During the “OWNERSHIP UPDATE” Mr. Suarez told us that we did not have enough points to use our timeshare as we had previously purchased a biennial contract with Wyndham. From our original purchase we understood that our biennial contract would allow us to have a certain number of points with Wyndham to use over the course of two years. But according to Mr. Suarez, by not having enough points we were ineligible for many of the benefits within Wyndham like Wyndham’s Extra Holidays rental income program. He made it sound like we had been sold an inferior package the first time and he wanted to help us get better value from our ownership.

Mr. Suarez promised us that he would personally help us rent our points. He boasted about how he had rented some of his points which covered the expenses he incurred when purchasing some new home entertainment equipment amounting to over $2000. Mr. Suarez explained that if we purchased additional points to reach the next level of ownership and by using Extra Holidays that we could actually (with his assistance) have the program cover our monthly maintenance fees of $73.71 and repay the $15, 600 for this second purchase.

Mr. Suarez wrote all this out on paper and explained it in great detail and provided us with his personal cell phone number to reach him at anytime and he would answer any questions we had. By the time he had us sign the contract it was after midnight, we were totally exhausted and just ready to leave. At the time of signing the contract Mr. Suarez and his notary told us that we needed to back date and sign the document otherwise we couldn’t buy into the next level of ownership. This created what we later realized was a false sense of urgency - there really was no reason to hurry us up. However, having been given what seemed like a reasonable explanation at the time, we back dated the document and left. Looking back on all this, the explanation was dubious at best, we feel like this was just another reason to hurry us up so they could get us to sign the contract.

Future attempts at calling Mr. Suarez were of little help and the Wyndham Extra Holidays rental income program did not cover any of the costs as promised. If Mr. Suarez had not intentionally lied to us and purposely misled us, we would not have bought anything that night. Instead we remember Mr. Suarez making the purchase of the additional points sound like a ‘no brainer’ being that it would pay for itself, PLUS we could eventually make some money with our ownership like Mr. Suarez claimed to have done.

On May 31, 2009, my wife and I were staying at the Wyndham La Cascada resort. While staying there we had some questions about our now $28, 198 timeshare and how we could more effectively use what we had already purchased. We made an appointment with Wyndham’s member services to go over our membership.

At our appointed time we went down to member services desk and were introduced to Mr. Abel Michael Rosenberg who, after he specifically and intentionally misrepresented to us that he was not a salesman, told us that we should have been contacted about the new Wyndham programs and that we were missing out on financial benefits that were currently being enjoyed by other timeshare owners who had been notified. He said that he could not understand WHY we had not been notified but that he would now go over everything with us and try to get us to a point where we could use our timeshare more effectively. He said that we needed to be at the gold level of 500, 000 points to take full benefit of the program. He explained what we would need to do to get there and he would help us with any questions that we might have in using any of the Wyndham programs, like the Extra Holidays rental program that Mr. Suarez had sold us. Having just heard this sales pitch a while back we were very reluctant to purchase again.

Then Mr. Rosenberg with Mr. Matthew Gutierrez closed the deal by promising us that Wyndham was starting a ‘buy-back’ program and would purchase back our property if we kept it for two years provided that we had an offer from a buyer (which could be anyone) and we could make money on the deal. We asked WHY Wyndham would do this and they said that at the 308, 000 point level that Wyndham would rather resell our property themselves than to have it out on the open market. To help us use our timeshare they BOTH promised to personally help us manage our points and provided us with their personal cell phone numbers to call at any time. This sounded like a great offer so we purchased the additional points, thinking we would try for two more years to get value from our ownership, comforted in knowing that we would have an ‘out’ after that time. If still unsatisfied, we were relieved to hear that we would be able to sell our full ownership back to Wyndham, which would allow us to recoup our investment and hopefully some of our expenses and to get out of the Wyndham timeshare completely as we have not benefited from it as we were originally told we would. We now believe they told us this so that we would not rescind the contract within the required deadline.

Back in October we had an interested buyer for our property, so on 15 October 2010 we placed a call to Wyndham’s “Transfer of Ownership” section [protected]). We inquired about the buyback program and discovered that Wyndham does NOT have such a program. Therefore two more employees of Wyndham resorts; Mr. Rosenberg and Mr. Gutierrez intentionally lied to us and purposely misled us just to get us to sign another contract and purchase more points with Wyndham. This was done to secure the execution of the document under the deception that Wyndham would buy back our time share after two years.

We would like to believe that the deceptive selling practices of Wyndham Vacation Resorts was limited to the San Antonio office but we also were invited to a Wyndham “Party Weekend” which we attended in Cancun Mexico back in March of 2008 where we met a group of Wyndham representatives from Las Vegas Nevada. Our assigned representative was Mr. Ben Nethery, a VIP Portfolio Manager, who also attempted to convince us to purchase Wyndham property in Las Vegas and made many of the same claims (on papers still in our possession) that the San Antonio representatives did that we now know are not true. We did not purchase as we were not interested in Las Vegas. Given that these same lies are being sold in different markets, we are convinced that this is part of the Wyndham training given to their representatives, therefore is being driven from the top down.

We asked Holiday Transfer Services of Seattle, WA to sell our Wyndham NashvilleTime-share. They made
contact with a person named Doris Lawrence, and ultimately she purchased the time-share. In the process
she was required to pay the entire year's maintenance fee, but unfortunately they paid not only for that time-share, but also for an additional one we owned. In that process Wyndham refunded $397.60 to me. I deposited the check, but sent repayment on to Holiday Transfer Service. They owed us $285.92 for paying the fees for the time-shares, and so I sent them a check for the difference between the $397.60 and the $285.92 or $111.68. They were to repay the new owners the entire amount of $397.60. Now I've received a bill from Wyndham for the entire amount, which they apparently will send to the new owners. Please call me immediately at [protected]. Donald L. Hippe

Wyndham is the biggest scam ever. We purchased approximately 50o, 000 points a few years ago. I say approximately because of the breakdown of the points into even years and odd years. We thought we were getting a good deal in the beginning because we could exchange our points to RCI. The first three years it worked out nicely by going through RCI. We could get a week for 105, 000 points at a beautiful condo and therefore use four weeks every year equaling 420, 000 points. As of this year they have worked out something with RCI that now, to get a 1 bedroom unit it takes 144, 000 points and if you want a 2 bedroom unit it is 224000 points through RCI. They are now taking way more points than what was originally agreed to. To make matters worse for our maintenance fee's, have increased from $235 US per month to $285 US per month for 2011. When you deal with Wyndham, they make all kinds of promises and the paper work is overwhelming. In the fine print it basically says they can change the terms of the agreement whenever they want. So BEWARE, what you think you are getting in the beginning will change! Yes the condo's we have been in are beautiful but in the end it will cost you more and more with their increase in maintenance fee's and the increase in points needed to get your weeks. We new that the maintenance fee's would increase but had no idea the they would change the point system so that you would need more and more points to get a week.

A few months ago I entered a sweepstakes to win a car at a mall in Louisiana.

Yesterday I get a call from Howard Narrow (call coming from Hazelton, PA [protected]) with Wyndham hotels telling me I had won a free vacation from Wyndham and asked me if I was familiar with the hotel and if I had been to one. He was telling me about the vacation and we could go anywhere.

He was very nice but taking up alot of time as I was at work. He also said we won alot of food vouchers for the vacation.

He went through the whole speech and said that Wyndham was trying to get out the word about their hotels with a new marketing technique with word of mouth by telling your friends about all the free stuff they would give me.

I said I would like to see some thing in writing can you send me an email about this b/c I am at work. He said I will get to that in a minute. He went on to tell me they were setting up VIP tours in my area and he could send me all that info and the VIP invitation once they scheduled an apt for the VIP tour and it would take 2 hours and we could spend the rest of the day around the town if we wanted. Free parking and all.

He confirmed my address and my age and my husbands age and our income which I thought was a little weird.

He said he would check on the tour times for the weekend and I said I would talk to my husband about it. When I talked to my husband he said it sounds too good to be true.

I thought about it and we didn't talk much more about it. I asked my husband if he wanted to just do down there (which is an hour away) and spend the day. He didn't want to, so on my lunch break I found this site with all the complaints and decided that this "free vacation" was not for me. Wouldn't you know Howard tried to call me twice while I was at work, left two messages saying he didn't want to be a nuisance but we needed to book a tour b/c they fill up fast. By the time he called a third time I just had to tell him this wasn't a good time and my husband was having health problems.

I never put any money into this so never lost anything but I'm kinda pissed that my info was sold to them. After reading all these posts the name Wyndham has been tarnished. I'm glad I read these posts! Thanks for sharing your stories. I can imagine I will be getting a call in a few months again sometime soon. Beware of friendly voices and too good to be true promises. Good Luck to all.

On July 9, 2010, while vacationing in Las Vegas we were stopped by a person in Imperial Palace Casino and asked if we wanted to go to a free show. He asked if we were married and made over $75, 000 a year. If so, all we would need to do was sit through a 90 minute presentation were they would provide a lunch. After the presentation we would receive tickets for a free show and $75 dollars in food vouchers. We stated that we were not interested in a timeshare presentation and he told us, “No, it’s definitely not a timeshare.” We accepted this offer, and relying upon those representations we were taken to the Wyndham Grand Desert on Harmon Avenue to the sales center.

During the presentation Russ Delaney, the Wyndham presenter, asked the question, “What is holding you back from vacationing now?” He said that money is holding us back and with this you would not have to worry about that because you are locked in at today’s prices. He referred to “locked in at today’s prices” multiple times. Also, this can be passed down to your kids who will enjoy it because the price won’t go up. These resorts are better than what you are currently staying in because they have a kitchen and all the comforts of home. Images of “example” rooms were shown in a Power Point presentation. He also stated that with this you would not have to spend hours in front of your computer looking for good vacation deals. With one simple phone call you could go anywhere in the world. This is why he personally owned it.

After the presentation we talked to Nicole Gunckel who said as an owner she loves inviting family on vacations so they can spend quality time together. She said we would be saving money if we would purchase this deal because we spend $5, 000 on travel now, so this package at $23, 800 would be paid for in 5 years. Then, we would be getting the rest of the vacations of our lifetime for free and we can pass these free vacations down to our children. She said that this is not a timeshare it is a deeded property and that is why she has a real estate license to sell it. If we are ever tired of it or can’t travel we can sell it back to Wyndham for a profit since it is a real estate investment and the vacation costs will still go up even in this economy. She used Athens, Greece as an example of how the points work because that is a place we want to visit. She quoted us that a trip will be 77, 000 points and since we would have 154, 000 that would be two great vacations a year which is better than our current situation of one vacation a year. Nicole stated that this included airfare with the plus partner option because the trip was 70, 000 points and the 7, 000 was for airfare.

Nicole said that she was going to be our personal representative and gave us a card with her phone numbers at work, her cell phone number, and her e-mail. She said she would help us “work the system” to get the maximum out of our purchase. She said that her manager might come over and if they do we should ask for an all expense paid trip to Greece. When William Weatherspoon came over to talk to us, we did just that and asked for an all expense paid trip to Greece. He said he would be glad to set that up and left to go work on the paperwork for Greece. Nicole said we should ask for another one…where did we want to go? When William came back we asked about an all expense paid trip to Hawaii also and this time he said he didn’t know if he could and he would go check with corporate. When he left Nicole again said he has one more thing he is allowed to give away and he will come back to say yes to Hawaii. She said when he does you should also ask for a cruise. So he did and we did. Mr. Weatherspoon said that is all he can do since we now have three all expense paid vacations. We were still not sure and William said that this was our chance because you can’t go through the presentation again. He said with purchasing in July 2010 we would get an additional 6 months to use our purchased points and the three free trips and bonus points were good for two years until 2012.

We have yet to use any of the items promised or purchased because the information we were told at the presentation/sale was misrepresented and/or false.

1. This is not a deeded property. What we received from the Title Company was an “Ownership Certificate.”
2. We were told we could start using our points right away in July 2010 and that would give us a year and a half to use them before December 2011. The use year actually does not start until January 2011 and was left off of our purchase summary document and it is attached for reference.
3. We were told the bonus points could be used however we wanted. The truth is they are required to be used as a set vacation package Wyndham offers.
4. We were told that 7, 000 points can be used for airfare and when we reviewed the point chart with PlusPartners, it would take 200, 000 for a flight to Hawaii and for both of us to go 400, 000. With Wyndham Rewards it would be 90, 000 points to Hawaii and for both of us 180, 000. Either way, we can not use our points for flights because we only have 154, 000 total points and it was represented as enough for resort and airfare for two separate vacations.
5. The amount of points for a vacation was also misrepresented. It will take 105, 000 points to cover the resort for a vacation we discussed. That is 35, 000 more points and does not leave enough points to take a second equal vacation.
6. The point amounts required for a vacation can/will change at Wyndham’s discretion. Therefore, we are not locked in at today’s prices and vacation will cost us more points each year. Our purchase will be losing value instead of gaining.
7. The maintenance fees are also subject to change and have already increased in four months. Again, not locked in at today’s prices and paying more each year.
8. The locations of the resorts were misrepresented. We discussed Athens, Greece and there is not a resort offered in Athens, Greece. This does not allow us to vacation “anywhere in the world we want.” Other destinations we talked about with Nicole do not have a resort either or the resort is far away from the attraction.
9. Nicole said her other owners do not pay maintenance fees because regular monthly use of the Wyndham Reward credit card earns them enough points to pay the fees. Relying on her information, signed up for that credit card. For minimum benefit I would need to spend over $5, 000 a month to get 10, 000 points in order to cover $60 in maintenance fees. This is not my average use of a credit card and $60 wouldn’t cover all the current fees.
10. We were not provided with any rules, limitations or conditions to the usage of our points. There are extra fees for each step/transaction you want to make to take a vacation. To transfer points to take a RCI vacation it is $194 and a transaction fee of $30, if you call instead of using their website it is $29 more. To bring family you have to get a guest certificate for another fee.
11. We were promised three all expense paid trips (including airfare) and paperwork was to come in the mail from corporate. When it had been almost a month since our contract, I called Nicole to ask about them. She said she would check and to give her my e-mail. I didn’t hear back from her and I tried to contact her through the e-mail on her business card. That e-mail was not correct, nor was the one on the contract. I called and left a message again on her voice mail. She had not responded after two more days, so I called the main line to get her correct e-mail. They were not sure either and I sent out test e-mails to a variety of possible addresses. Finally, contacted Nicole on 7/29/10. On 7/30/10, she replied that the cruise was sent to us and now Mr. Weatherspoon would assist us with the other trips tomorrow. This e-mail is attached for reference. Mr. Weatherspoon called a few days later and said he would set the Hawaii trip up in the system so that all I needed to do was call the 1-800 number and ask to redeem my Hawaii trip. Then, for Greece I needed to decide on my dates and call him and he would personally put it in the system for me. When I later tried to redeem the Hawaii trip by calling on 10/26/10 Naomi said that the computer wasn’t showing any trips. I called William that same day and he said that he would have to look up my contract and get back to me tomorrow because the corporate offices were closed. When he didn’t call at the agreed time on 10/27/10, I called him. His voicemail recording said that it was full so I couldn’t leave a message. I called the main sales # and left a message there for Mr. Weatherspoon. When I still hadn’t heard back I called Nicole and left a message also. On 10/28/10, I was able to leave a message on William’s voice mail. Around an hour later I decided I should call the main line and see if he is in because I wanted to get this resolved. Mark said William Weatherspoon was no longer with the company. I told him the whole story and he could verify the information with Nicole Gunckel because she was there when we were promised the trips. Mark replied that Nicole Gunckel was no longer with the company either, but he can get Rita Abrahams who was William’s manager to call me back later that night. Ms. Abrahams never returned the call. When you call about a problem you get transferred to different departments and no one is sure how to help you. The only people that call want you to come to owner’s meetings and bring friends.
12. The 90 minute length of time was misrepresented as well as the food. Transportation took 45 minutes to get to the sales office with all the stops. The lunch that was promised at the casino had chicken breast and other selections. When we arrived the lunch that was served was a small square of overheated, dry lasagna on a styrofoam plate. With out a real lunch, we were very hungry during the 5 hours we were there.
13. Important details of the contract were omitted from the sales discussion such as the 5 day cancellation period.

If we had known that these representations were untrue, we would not have made a purchase. My husband and I feel we were subjected to a high-pressure sales presentation designed to keep us from reading the contracts, reflection or deliberation on the decision to purchase, discussing with each other the decision to purchase and omitting crucial facts about the timeshare

In April, 2006, in Atlantic City, NJ, we were approached by people offering free gifts to go to a 90-minute timeshare presentation. We were told that we would be making one of the best investments possible as a young couple.

In actuality we were taken advantage of because we were a young and inexperienced couple who were led to believe by high-pressure sales tactics, that this purchase was a once-in-a-lifetime opportunity, and that rates would go up if we did not purchase today. Also that this was such a great deal we would be crazy not to take advantage of it as prices would go up drastically because timeshares were so popular.

In order to create a false sense of urgency, they said they "were willing to cut the price to make it more affordable and manageable for our budget, when they knew it was going to be a severe burden. Not only were we going to be shelling out the max we could afford to spend on a down payment, but also be paying a good chunk of both our paychecks each month to cover the various fees associated with the purchase.

Many benefits we were promised would come with our membership, turned out to be misrepresented and impossible to use. The sales rep said he would be our personal representative for anything we needed. We could never reach him when we tried. We were also promised how easy it would be for them to rent out our timeshare and, we could make enough money to pay the maintenance fees plus enough to mostly pay our loan amount.

They tried to pressure us into buying more time. When we refused, the rep became rude, relentless, and unprofessional by cursing at us. We were also harassed and badgered during "owner update" meetings at the timeshare site to purchase more, leaving us confused and frustrated. Any questions we raised were dismissed and we were assured we were doing the right thing. We crumbled under the high pressure sales tactics and are now paying for it both monetarily and emotionally.

After we signed papers, they were taken away to be signed by another party. Upon review of the document we cannot find the printed name, only a scribbled signature. The document we signed was only two pages--the final document was much larger and we didn't have the opportunity to study the larger document. Later we spoke to someone on the phone about our dissatisfaction and were told that a buy-back program was in the works and we could look into that in the future. Anyone we brought it up to later said there was no such thing.

In March 2010, we stayed at their resort at Shawnee, PA, and invited to an "owners update" with Krista Gaston. We soon realized we were in a high-pressure sales situation disguised with friendly smiles and stories by various "friendly" associates, which only served to distract us from what we were actually doing.

Krista said, “what a great investment we had made” and then we were pressured to purchase at Shawnee. We told them that a purchase of a second timeshare would be a severe financial burden. Their response was that we could use the other timeshare as collateral and would pay minimally per month. Also, they would open a “personal line of credit” at Bank of America for us so that we could pay off the old one with this new credit.

The badgering and high-pressure sales tactics were heavy. With assistance from other associates, we were being badgered and harassed. At this point, we were confused and frustrated, and in that state of mind, allowed the salesperson to lead us by the hand to fill out each document, assuring us at each step that we were doing the right thing. They dismissed any questions we raised. During the signing process, several people were talking so that we were unable to concentrate on what we were doing or given opportunity to review the documents.

Later, a credit card came in the mail that we did not want. If we had known we were getting a credit card, we would have refused and not purchased this timeshare. We did not receive a copy of a signed credit card application with our documents.

They promised that we could make money by renting out our units and that our personal representative, Krista, would do the work for us. In actuality, we were never able to reach Krista or anyone else to take or return our calls, even though we had been assured they would act in our behalf. The only contact they made to us was by mail that the maintenance fees were going up.

We crumbled under high-pressure sales tactics and are now paying for it both monetarily and emotionally. We made this purchase by being connived and cajoled; we were too trusting of their promises. We would like nothing more than to give them back the timeshare and get a refund.

Bought Timeshare at Avenue Plaza Resort in New Orleans in 2000. Paid in full in SEP 2004. Have not received Satisfaction of Mortgage. First they said it was filed but their attorney lost everything in Katrina in 2005. Notified BBB & was told Wyndham filed an Affidavit of Lost Note. Each year I go to the Orleans Parrish Mortgage office & am told it has not been filed. Each year I continue to call Wyndham and receive more lies. The mortgage laws of Louisiana state that the Satisfaction of Mortgage should be sent to the buyer within 60 days of the pay off or the seller can "suffer penalty". Anyone know an attorney who can help?

I have been an owner since 2004 and it has been one problem after another and numerous hours waiting on hold to never get the issues resolved. You can never talk to the same person twice, the owner relations reps do not give out their last names or extensions. The left hand has no clue what the right is doing. This is a good example of a company that has grown too fast. The initial sales pitch was to be 2 hours, it was over 5, we have since been to many 4-5 hour presentations. Once you buy they are never satisfied and will always try to pressure you to buy more. Drown you in paperwork. I was told once I paid off the initial amount (which I planned to do as soon as i got home) I would have NO monthly payments. They forgot to explain that I would still have monthly maintenance fees, which conveniently happened to be same amount as the loan payments. I was new to timeshares, had no idea, was going through a divorce and they took advantage of the situation. Then I booked a week vacation for my family this past summer, only to find out the WEEK before they overbooked so I had nowhere to stay for one nite two full days in the middle of my week! We had to put our stuff in storage and find our own hotel in Wis Dells at the height of the busy season. They agreed to pay for the hotel room, and I have been battling since July to get this reimbursement check. Now it is supposedly in process but for $32 less than it should be. Not a huge amount but its the principle of it all. Next even though I am terribly unsatisfied, we were talked into another contract and given false promises by a smooth sales person who said he would be our personal rep and we would rely on him to solve all this problems, he would educate us on how to use our points better. Well, after we signed on the dotted line he took us to a nice dinner then disappeared off the face of the earth. As soon as we think we have the program figured out there is a new loophole. My new invisable rep promised us you could transfer 28000 pts to RCI and go anywhere in a 2BR unit any red white or blue season...this is so not true! If you don't know to use a magic word, you dont get what you want. Many hidden costs. Owner relations is not helpful. This company is not trustworthy, the vacations are not a good value for the money. As others have said, take the free stuff and RUN! If I could sell this I would, but there are so many scammers out there it is hard to know how to safely dump and unwanted timeshare.