Zaxby's
Reviews and Complaints

Me & my husband ordered two chicken sandwich platters at the zaxbys in fayetteville nc on ramsey st. And our fries were cold. They took our old cold fries and actually refried them and served them back to us! They were brownish & very greasy disgusting! I will never eat at zaxbys again until I receive an apology & refund for such horrible service. I should have took pictures. This awful experience makes me want to post it on social media!

I am at the Zaxby's drive thru (short for through for this note) almost once a week. My Grandsons like me to get them something to eat when I am picking them up from school for gymnastics on Monday. I understand when the drive thru is busy to ask cars to pull forward if the order is large and going to take a while. For instance, this past Monday I made a simple order of 2 kids meals, 10 fingers and a few sides. They did not ask me to move around, although it took them more than twice as long to get my order out as usual and the drive thru backed up considerably. I would have understood asking me to move around, although they did not. I do not understand when asking you to move around and take another 10 to 15 minutes to get your order out to you After they clear the line away. Then there is today. I ordered 10 finger and chips. There was no one else in line nor anyone in the back ordering. They asked me to move around. I also asked for her to make sure the chips were cooked crisp this time since the previous order was mushy and raw. Why as me to move around. No one came through the entire time I sat there. I still got some soft chewy chips. Do Not ask me to move around and COOK THE CHIPS.

I typically eat at this Zaxby's 1-2 times a week as it is convenient for me and my son to utilize the drive-thru. However, last night I got home and as I was eating my salad I bit down and cracked my tooth on what looks to be bolt of some sort. This was in the salad and I am not sure how this got here, but this unacceptable. I could have swallowed this or broke my tooth in half. I am going to need to go to a dentist and i will contact the board of health for this county. When I called to speak with the manager they said we are sorry we are not sure how that got in there.

The drive-thru employee at the Maumelle AR location was very rude. Only customer at the drive-thru at the time of order and after waiting over 5 mins had go inside to pick up order. After consumption I became ill. Reported to supervisor on duty and awaiting follow up from Manager. Zaxby has been a favorite fast food location for my family but after my experience on Thursday, October 18, 2018, we will not be returning.

I visited your location in Hiawassee Georgia this week only to be disappointed again with the decline of service and product freshness.

I am not one that usually rants publicly however, I'm done being disappointed! ZAXBYS, in general, WAS ONCE one of my favs. Every time I have been there of late, disappointment is the only thing on the menu. Today, I ordered a side of French Fries, and a drink. Their greeting as I pulled up to the window, or lack thereof, was that of your grandmother eating sour worms for the first time. I had to ask for ketchup, I had to ask for a straw, and forgot to ask for napkins as they seemingly are a condiment of great expense and don't "just come" with your meal these days! I paid $20.22 for a $4.22 meal however, the young man counting my change back, needed to refer back to the screen 3 times (3X) ... yes, THREE for the correct amount to return to me. NOT ONLY did he NOT count it back to me (**pet peeve), he wadded it up in the receipt (***bigger pet peeve) and handed it out the window. He did NOT say THANK YOU, he did NOT say have a nice day, or ANYTHING ELSE SOMEONE IN CUSTOMER SERVICE SHOULD KNOW TO SAY!

Just last week, a friend of mine and I stopped at the ZAXBYS in FRANKLIN NC for a snack and found the ice machine (*a separate machine just for ice), empty, their best drink -SWEET TEA- empty, their soda machine (**one of those that has like 100 various cokes), out of coke - amongst other things. The place you put your cup to get ice from this machine was so filthy I wouldn't let my dog lick it!

I looked at some online reviews and it seems to be a subpar trend at these locations.

Don't expect our family to continue being patrons.

This morning approximately 1115 I called Zaxbys store in Palm Coast Florida on Cypress pointe Parkway to make an order of the chicken tender platter the phone was answered by a boy named NEKO He answered the phone Zaxbys this is Niko can you please hold I said all right no problem I drove from my house 10 miles into town and I'm still on hold nobody came back to say one word friendly driving in disillusioned I hung up and tried to redial I continue to call back for 10 minutes no one answered the phone it just kept ringing and ringing I looked and stop the car on the side of the road to see if I was dialing the correct number I was finally a girl answered the phone I explained I was on hold and ignored I wanted to make an order for a chicken platter OK ha ha Ha started laughing I don't understand these people you're not interested in helping people on the phone
When I finally place the order I asked for it to be ready at 3 PM they took the order and it kept asking me to hold on hold on hold on a minute I said look I got to go finally the order was placed I wasn't even sure what I was going to find at 3 o'clock when I went to get the tray I did see NEKO at the drive-through window approximately 330 when I arrived I did call prior to arrival and let him know I was on my way and I said you are the man who left me on the phone all morning and did not come back I did not like that at all finally I went to pay nobody knew where the water was he told me he had it ready and again I waited 10 minutes at the window I was very upset and will not order from you again this business is not professionally run there's a bunch of kids at the window who have no idea how to control customers and the service was extremely poor I'm buried upset from but I spent over $65 in the restaurant between platters salads frys and fried cheese just awful business never again $65 and I have to wait! No

A zaxbys employee by the name of Billy Irwin at the zaxbys in Osage Beach, Missouri is unlawfully carrying a gun holstered at his hip while he cooks chicken fingers. When he was asked to leave the wrapon in his car he was given permission by general manager jason reed to continue to remain armed while on duty. This issue is a cause for concern and not only can result in tragedy, but also an unwanted lawsuit against zaxbys. I do not wish for any employee to have their employment terminated, only to disarm the armed employee to prevent a tragic accident.

I previously worked for zaxby's as assistant general manager for 3 years at the new garden location so when I go pay for hot and fresh chicken I expect the same quality and service I ALWAYS served. Yesterday when I ordered (Buffalo zax snack in HHM with no toast or celery w/ grape Sprite) I got handed the wrong drink but I have it back and she got mine corrected . I got home and of course both celery and toast was put in my box that was ok I just took them out myself. I started to eat my chicken fingers but they were literally pieces of chicken, not 3 strips. And I went to drink my soda and it was soda water 😢😢 it was horrible. So I called and spoke with a young lady by the name of tiara and she apologized and replace my meal and put my name in the book as I told her I couldn't come back because my son is sick and I couldn't leave home. Today I went back to get my free meal for lunch and that was by far the worst service I've ever received. The food was cold and old and the service was horrible I was asked to come inside and I told them I couldn't because my son was in the car sick and I didn't want to get him out and at this point I'm not feeling good either which I shouldn't have to explain because Tiara didn't tell me that I would have to come inside to get the customer complaint resolved. The food that I received today again I had pieces of chicken finger a box full of cold fries and a ranch thrown in the bag.

Hello,
In July 2018 I renewed the birthday sign-up due to not receiving postcard as usual. The following auto message occured:
"Zaxbys subscribed. When you sign up for the email club via Zaxbys.com, you will receive your Free Sandwich Meal postcard at the mailing address you provided in about six to eight weeks."
August 20, 2018 I emailed again.
I then called [protected] and spoke with Ms. Rose who said I would receive a call. This is the reference I was given [protected].
Oct. 4th 5:08pm I still have not. I called support number again and spoke with Samaad. He pulled up my name in their system and the previous call log and notes were there. Unfortunately, I was just provided the same apology and told corporate office would be notified and I would receive a call. This has definitely changed my view and desire to be a patron at your establishment. I work at a school nearby one of your stores and knowing this lack of customer service is happening would be quite disappointing. I hope to hear back from someone promptly.
Regards

Date of incident :September 27th, 2018
I came into the restaurant on a Thursday of September, She was a very rude, disrespectful employee that I met when I came into the restaurant when ordering some food, i asked her questions very politely and she answered them with sarcasm and when we finish our conversation. She walked away mumbling under her breath at me.

I went to the zaxbys in conway on Chruch St today. I saw SEVERAL roaches while in this store. I ordered my food and as I was finishing my meal, I saw 2 large roaches that crawled up the wall by the windows on the side of the restaurant with all of the windows. I decided not to finish my food . then as I was gettingg up, I dropped my keys on the floor and when I went to pick them up, saw several very small baby roaches running around. I did not tell the employees due to bad experiences in the past at 2 other restaurants where I was pretty much called a liar and actually asked to show them the roaches (as if I had caught them for show and tell)
I think this store should be inspected and treated for a bug infestation. This is beyond nasty and I plan on telling all of my friends and family to stay away from that store.

Around 7:30 pm tonight I arrived at the Zaxbys location in Spring and Interstate 45. My daughter and I placed our order by debit card and we were #7. We ordered 2 chicken sandwich meals w/fries and we were dining in..Another customer came in and ordered shortly afterwards making them #8. But some reason #8 customer was served before us, which then prompted me to inquire about about my order because we were first..The cashier was very rude and stated well when I showed her my receipt..she said thats just a debit card receipt.. what did you order..I told her it does not matte we were first and it the number is clearly at the bottom of the receipt and they should have the receipt at the back..She then stated that the cook was working on it..Another order came out and then went to the drive thru..Then we finally received our order which was incorrect.. We received 1 meal that was correct and 1 chicken fillet with no bun, no fixings ect..and it was also placed in a bag when I specifically stated that we were dining in..At this point I just wanted my money back..I explained the situation to one of the cashiers working in the drive thru and asked to be refunded.. A manager by the name of Joey came and started the transaction process, he did not apologize or ask how I would like for the transaction to be refunded back..I used my debit card..he gave me cash back..and my receipt was not given back to me as well..I am very disappointed and highly upset about how I was treated at..The service was terrible, the manager lacks customer service all the way around and it reflects highly on the staff and the how the store is ran..I have visited this location 3 times and this was the 4th..and I will not be back again..WORST SERVICE EVER!

District manager acts if he's scared of managers and employees. I have never worked for a company that allow Managers deposits to come up missing with cameras and they only get suspended for 2 days. David Gary is scared of the 2 sorry excuse for managers and staff at that Clemson blvd store. Crew members come to work when they want or call out regularly and still have a job. Managers smoke weed and get high with crew members at work. Associates can walk off their job and still have a job.

David Gary is the worst excuse of a district manager I have ever seen he's apparently scared of the 2 sorry excuse for managers and staff at that Clemson blvd store.
Employees are very rude to the customers and very unprofessional. They took the best Manager at that store 1 week ago today.
Katelyn is the most unprofessional one of them all she dose is screams across the store. She constantly gets attitudes with customers as well as employees . I bet she want pass a drug test either.
Corporate should really take a closer look into the store and those running the store.
I'm sure you will uncover a lot more than what's in this complaint. Cameras don't lie and they work fine.
Fairness & Professionalism is the only thing that's going to save this location. You can hire all the white people you want they not going to work like we have for the pennies you pay us.

I would very much like to hear from owners to see how they are working to resolve the issues in The store at 3800 Clemson Blvd Anderson, SC 29621. You will continue to get complaints from customers and employees until some distracts changes are made.

[protected]@mail.com

I came to zaxbys both morning and night before in the last couple days and I was charged for my extra sauces when I went in the morning (around 12) but I wasn't charged when I went at night (around 7) today. I don't want to be charged if I shouldn't be, I was told there was a new policy but like I said I wasn't charged. I don't want to pay extra when I don't have to. I'd only like for the whole stuff to know or understand the policy before we (anyone as a customer) has to pay but not pay.

First I would like to say is the zaxbys I work at is not very tidy and clean at all we have roaches crawling around the walls in the back have dried on food on them the managers act like they don't care about there crew there's alot of gossip goes around the bathrooms are truly disgusting theres dust above the ice machine where the ice bucket goes which should not be clean and free of dust the general manager that filled in for tonight his name is Chad was chewing gum while working and should not be aloud to get away with that considering that you could splat spit into people's food and I noticed that he was rude there's alot that goes on in this zaxbys store that should not be gotten away with the score should not be a 91

This the WORST thing I have ever had from zaxby's. This sandwich was a pure mess, rotten tomatoes, not sauce on either side of the bun made very sloppily, fries were dry and hard like they had been sitting then recooked.

SO VERY DISSAPOINTED LOOKED NOTHING LIKE THE ADVERTISEMENT COMMERCIAL WHICH IS WHY I ORDERED IT. If it wasn't so far I would have taken it right back over to the store. Just appalled, going to bed hungry!

I do have pictures as well. Just Done!

Went to zaxbys today on 1660 E Greenville St, Anderson, SC 29621 & was gonna eat in but ask I was asking questions I kept getting very rude attitude from one employee. But I ignored it & continued with my positive day. But then I was talking to my friend I was with about an option on the menu & she had got really smart & I responded with "I was talking to my friend " & she rudely turned around to where her co workers & one other lady at cash register could clearly hear cause I heard it loud & clear & said "I thought" as if I had her messed up if I was talking to her ... regardless of customers give hard time or not I've work at several restaurants & you never give attitude your suppose to serve everyone with a smile & whatever they please in a reasonable manner ! It was so rude & I could NOT. Blevins that's how she decided to handle situation & then I did say something back to her & she came up to the counter & acted like she was about to jump over it while the cashier held her back ! If that's how y'all serve people & do business they need new workers ! & need to be fired !

It's took 33 minutes to recieve our food. Short staffed and manager didn't seem to be as hands on as his should've been considered how many customers were waiting. We stopped to eat there last Sunday at about 9:00 pm after going to carrowinds. I thought they would used to a heavy crowd because of how close they are to carrowinds. We spend 28.00 and we def won't be back.

Good morning, I spent $29.78, only to be Totally Disappointed my wings were dry as if they had been sitting also the fries weren't crispy and the chicken tenders were dry as well.
I ordered mushrooms and they didn't taste fresh, I take the long way home so that I can go to Zaxbys and this trip to your franchise wasn't a good experience for me.
This is the first time I have experienced the food not being enjoyable.
Usually the wings are fresh and moist and sauced just enough to be enjoyed.
My # was 5430 and I arrived 6:30.
To have spent the amount stated I should have been pleased.
Respectfully K.Mujihia

As an employee at the Zaxbys at 7140 McGinnis Ferry in GA, this place is so awful I'm amazed it still hasn't been shut down yet. We're out of something crucial every day, be it coleslaw, cups, or specific containers (and usually it's multiple things at once). People complain constantly about our food looking burnt or our store being dirty.
Worst of all is management. We're always understaffed because they're too cheap to hire more than the bare minimum of people. Because of their example, everyone takes pleasure in being cruel and harsh to everyone else. No effort is taken by them to train new employees, they just give them a uniform and shove them in the back. And the GM would rather trust the word of her brand new, experience-less, fresh out of school managers than what she personally knows about the long-time employees they're badmouthing.
If you're looking for a job where you just keep your mouth shut and your head down and no matter what you do it's not enough for anyone, come to McGinnis Ferry! I'm quitting so you can take my spot.