Zips Car Wash’s earns a 1.6-star rating from 291 reviews, showing that the majority of customers are dissatisfied with car wash experience.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
I was charged twice in March, on the 2nd and again on the 18th. My sticker #[protected].
I was charged twice in March, on 2nd and again on the 18th. My sticker #[protected].
Thanks, Sondra Butler
Damages to my truck.
My truck was damaged at the car wash located at 3417 Lemay Ferry Road 63125. Employees took several pictures of the damages and I was told not to worry that Zips will pay for all damages. It has been over 3 weeks and have received any information.
Please let me know what`s going on.
Thanks,
Leonard Todd
[protected]
Desired outcome: Pay for repairs
Replied
Over charge / cancellation
Hello, My name is James Peterson - LICENSE DVU2K6; RFID Tag #[protected]. When I agreed to a promotion ($34 wash for $14) in Jan 21, I was told that it was just for one month - your associate did not mention that my credit card would be billed at the regular rate starting Feb 21. I did not sign any paper documents for this promotion, I only inserted my...
Read full review of Zips Car Wash
Replied
Automatic car wash on Clinton highway in Knoxville,tn
After exiting the car wash on Friday February 20, 2021 at 8:30am and entering the vacuum area I observed that a 2 1/2" x 1" area of paint on my roof trim had been taken off as well as the trim being displaced off the top of the car. I filed an incident report with the singular employee that was working that day and was told within 72 hours after watching the video I would be contacted. Saturday morning at approximately 10:30am I was contacted to say that they do not take care of issues regarding trim or vehicles over 5 years old, and the footage was not even reviewed just a blanket statement given to me. I have now began the process of trying to elevate my complaint.
Desired outcome: Would like at a minimum a shared expense of repaint
The complaint has been investigated and resolved to the customer's satisfaction.
We hate to hear that this has been your experience. If you could please click on our link below and fill out the requested information. Our management team will be able to check into the status of your damage claim from there.
https://zipscarwash.freshdesk.com/support/tickets/new
Replied
Was lied to about monthly charge
Not only can I not get a hold of anyone on the phone, but even went to store location and was told they could not help me. I was told that purchasing the unlimited was tag would be 13.00 for every month. Noticed that bank took 32.00 out. After I tried to contact unsuccessfully through multiple channels, went to physical location and was told they could not...
Read full review of Zips Car WashI was screamed at by your employee
I went to Zipps to vacuum my car out. Well I seen it was no longer free so I turned around to get the car washed cause it needed it and was going to do a vacuum. Well I went the wrong way and the employee was yelling stop wrong way. I seen and nodded my head and started turning around and she continues to tell at me that I was going the wrong way. I said I...
Read full review of Zips Car Washscratched wheels
My wife and I have 3 cars on the monthly plan. She took her Honda Accord down there and as the kid attendant lined her up to go into the wash bay he guided her into the rail scratching her wheel. She exited the wash and was on her way to the office to file a complaint when she got a call and had to come back to work. She called me and I met her a few...
Read full review of Zips Car WashScam and cheating
I visited Zips for the 1st time on Saturday 3/14/09. I don't know why it happened but about 1/2 way through the tunnel my car stopped moving and I felt the left side raise & drop as the mechanical "Feet" on the conveyor rolled out from under my car. Then the truck behind me struck me several times with the driver honking her horn because she could not stop...
Read full review of Zips Car Wash and 27 commentsZips Car Wash Reviews 0
About Zips Car Wash
Here is a guide on how to file a complaint against Zips Car Wash on ComplaintsBoard.com:
1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with Zips Car Wash in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with Zips Car Wash, including key areas of concern, any transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.
5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against Zips Car Wash.
Overview of Zips Car Wash complaint handling
-
Zips Car Wash Contacts
-
Zips Car Wash phone numbers+1 (501) 378-0100+1 (501) 378-0100Click up if you have successfully reached Zips Car Wash by calling +1 (501) 378-0100 phone number 0 0 users reported that they have successfully reached Zips Car Wash by calling +1 (501) 378-0100 phone number Click down if you have unsuccessfully reached Zips Car Wash by calling +1 (501) 378-0100 phone number 0 0 users reported that they have UNsuccessfully reached Zips Car Wash by calling +1 (501) 378-0100 phone number
-
Zips Car Wash emailswashclubs@zipscarwash.com100%Confidence score: 100%Supportinfo@zipscarwash.com99%Confidence score: 99%supportkleifeld@zipscarwash.com98%Confidence score: 98%mbowdon@zipscarwash.com97%Confidence score: 97%jramos@zipscarwash.com84%Confidence score: 84%
-
Zips Car Wash address1400 W Markham St., Ste 100, Little Rock, Arkansas, 72201-1846, United States
-
Zips Car Wash social media
-
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 12, 2024 - View all Zips Car Wash contacts
Most discussed Zips Car Wash complaints
Monthly membership charge that I did not sign up forRecent comments about Zips Car Wash company
Membership / customer service
Take 5
1 review
National Detail Pros
5 reviews
cobblestone.com
1 review
Frank's Car Wash
1 review
S T S Car Care
14 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!