Zips Car Wash
Reviews and Complaints

To who it may concern, first I would like to recognize the ZIPS Car wash in my area to be one of the best, thank you.

My concern is with a manager(no name)today as I was entering the pay card drive thru he approach me then started harassing me because I did not want a membership.

That's not the way to retain your customers and grow the business.

May 23rd i went through as I normally do weekly as I have a membership. I drove straight to Apollo to pick up a to go order and noticed while loading the food into my passenger seat scratches down the side of my car. I immediately called Zips and was told to go back to the location to file a damage claim. I did this with the asst manager of the site. After 2 weeks of nobody reaching out I went back and was told to give it one more week. I went back today 6/9/23 and spoke with the site manager who said he emailed the director and regional manager and someone would call me THAT day. It is now 7pm and I have yet to hear from anyone.

The zip car wash in McKinney has great employees. The staff is friendly and attentive. My rating is based on the corporate office billing department. My car was in a massive hail storm in Allen TX which damaged my sunroof. I called to cancel my membership and they told me they were charging me because I didn’t give a 7 day notice. I explain to them that I had no control over the storm, however they didn’t care and charged my credit card $35, even after I sent them pictures with my destroyed sunroof and explained that due to the backlog in repairs that I would not be needing a car wash anytime soon.

Date of Incident: December 26th, 2022 @ 10:20 am
Name: Julie A. Gunther
Vehicle: 2015 Ford Edge
Reported By: Caleb Wilkins at ARCON_Oak
Zips Cash Wash -

I've had a horrible experience with a car wash claim that happened back on 12/26/2022, that I have not been fully compensated for. I'm short by $716.34. This entire situation has been stressful and taking months to resolve. I've had to drive to the Conway location from North Little Rock on two separate times trying to get Zips Car wash to handle this claim. The first claim was denied, I went back and argued as this 100% was not my fault. The second claim was approved, but I was not reimbursed the full amount of damage. I had to take time off work to get a quote, get the work done and rent a car. I signed the final release/settlement after finding out that Sally's Body Shop left off the cost to fix my bummer, which was for $716.34.

That was an honest mistake, but this is not the way customers should be treated. This claim took over 3 months and I still am out money. This is beyond frustrating to me. I literally had to chase down and fight to get this claim approved (by going to the Zips location and sending multiple emails with delayed response time) and know I'm being told b/c I quickly signed the release that I have to pay out of pocket the $716.34.

I'm requesting Zips Car Wash make this right and reimburse me the $716.34 additional they owe me for my car damage and all the hassle I had to go through for this. Honestly - this is one of the worst customer service experiences I have ever had to deal with.

Please, I'm asking please make this right with me.
See pictures and receipts attached for proof.
Julie Gunther
[protected]
[protected]@garverusa.com

I went into the car wash the other day, and noticed that there was multiple vacuum's laying on the ground and not working, Also there was no pre rinse when entering the car wash like they have done multiple times that i have went. The facility was dirty and trash everywhere, The staff there acted like it was a burden to be there and also there was no wash clothes to wipe inside of the car down. I have been a member there for awhile now and have had great service all the other times.

I have been to the new car wash in Baxter by Walmart a few times and no one is ever around to ask questions. No towels and today the vacuum hoses were not working and no one around to ask questions, why. The towels are never available and that in itself is frustrating when you have a membership. Drove over to the other car wash near Bremer bank and their hoses had no suction either. Again, no one around to ask questions or direct cars into the wash. Stood in the office for a few minutes and then two young men finally walked over from the other side of the wash. I asked why the hoses weren't working and they looked at each other and smirked, guess that is a maintenance problem. I looked at them and they just smiled, like we don't really care. I told them thanks for the help and maybe I would just cancel my membership, to which they said, go ahead that's up to you! I told them to have a good night anyway.

This is not the kind of experience I expect when we have been customers since the opening of the first one.

I am so very frustrated with the whole organization and their staff.

Pam Loeffelbein

111 4th Ave NE

Brainerd MN 56401

[protected]

A membership was created for me that my bank records obviously show

1. I never used.

2. I didn’t know I had.

3. Their license plate system doesn’t work.

Proof is that bank records show I paid for washes during the time I was also paying for this membership.

When I realized I was being charged for a membership and not just the occasional wash. 8 months of charges had been taken for a total of $280.

The customer service offered a refund because their records showed similar usage BUT, I was told I would only receive three months refund. Why?

Because this was the only time I complained and their policy is three months max.

Now to me, that policy translates into “Yup, this was our mistake but, you’re dumb, not our fault, go f$&? yourself”.

My wife went to Zips on Memorial Rd. In Edmond, Oklahoma and purchased a $10 wash in November. She was charged the $10 and on the same day, she was charged an additional $35 and put on a recurring membership and charged $35 3 times total before we caught it on her bank statement. I emailed a Melody about it and requested the $105 refund and provided the information she needed to track it down and hopefully fire the employee who did it.

Her response was that she would stop the future charges, but as far as a refund on what was already stolen, all sales are final and no refunds. So if you are using Zips and a credit card, you better beware as they are probably stealing from others as well.

Requested that membership be cancelled a year ago. Still being charged and per the corporate office the Holly Springs location is not online yet (over a year) with the corporate office so the only way you can cancel is in person. How is this company in business? See email below...

Zips Car Wash

Fri, Feb 11, 2022, 10:05 AM

to me

Hey there!

We just wanted to send a quick note to let you know we received your online request on zipscarwash.com. Our team is working like busy bees to get back with you in a timely manner. (Never happened)

Our team will be in touch via email with answers to your question or updates on your account. (Never happened)

Good news, we’re working to implement more ways that you can manage your account online in 2022. Wait, what? Yes, you’ll be able to upgrade, downgrade, and provide updates to your credit card information all from our member portal. Stay tuned for details.

In the meantime, please don’t reply to this email as it will not reach our team or submit a second request on zipscarwash.com. We’ll be in touch as soon as we can.

Thank you for contacting us!

Zips Car Wash Contact Center Team

I went to the car wash on Feb 13. My vehicle is in like new condition and is only 2 years old with no dents or scratches. As I went through the wash, I noticed that the roller brushes seem to be way more aggressive and even jerked my vehicle back. I frantically looked around and even wondered if another car hit me. The car wash slammed into my car on the back drivers side and and then jerked me back, and then slammed the back. When I drove through the dryer I saw in the mirror that it tore my back side fender and it was flapping. I drove immediately to the office. A man approached me and said he saw the whole thing as he was in the car right behind me. He is willing to testify to what happened. The car wash employee came over, pushed back the side panel so it would flap around then took pictures of the damage. My side and back fender is broken, my remote antenna is broken so I can't use my fob to lock and unlock the doors. The employee filed a claim and said Kyle West would be calling me within 2 days. I received a email from him stating in a generic response letter that it was denied. I sent 2 subsequence emails with no response. The phone numbers listed do not work. The Car Wash needs to pay. I will go to small claims court, if I have to. This is not my fault, it is the fault of the car wash and I need my vehicle fixed.

On January 27, my car was damaged at a ZIP’s Car Wash. The blowers were set to high and blew out a large rear window, trim piece. The car wash Manager, Bruce Holdsworth investigated and found the piece was run over and destroyed in the blower area. He then closed the car wash so he could turn down the blowers. He said they were set to high.

Naturally, one would think ZIPS would replace the trim piece. WRONG

The Manager stated that it was their fault and we had to file a company claim. I preceded to go ahead and file the company claim for the $252 trim piece knowing I may have a battle on my hands with an irreputable company.

After THREE WEEKS and several emails I finally heard back. It should have been approved and closed within a week based upon the documentation provided. Of Course, the damage claim was denied!

Thankfully glad to say it was never a question about the money. It is the point.

This businesses like many others did not take ownership for the problems they inflicted upon their customers. This Is One of Those Organizations.

Kyle West from their corporate office told me my car was old and to file a claim with my insurance company. REALLY, an insurance claim deductible is $250-$500. The replacement piece was $252.

Thankfully car washes are all over the place in my area and I can take my business elsewhere. Hopefully, you to can do the same.

I signed on monthly with a debit card all went well with yourvexcellent service. On April 10 2022 went back home to Ottawa Canada in marsh 28 was chrge 15.$for 15 days an terminate for the rest of the year and they confirmed. upon my return to fla in November I was outrage when I review my bank statements and discovered that your authorized debits continued despite my termination instructions of marsh 28th and to add insult to njury the failure to terminate these unauthorized debitscause my bank acct to enterin overdraft and a charge 12$for seven months disputed and dissaprouved transactions. Therefore and in view these facts i asking for a refund fo 8 months of 20$ and 7months of 12$' Here a factfrom the bank June 28 record #938725 #number [protected] with that #number on your side you will be able to follow through.

yours truly

andre Harvey Pho..# [protected]