ABX Express
Reviews and Complaints

This is the worst courier that i've encountered for my order. Two item still in pending status for delivery and no action been taken from them ' ABX Express '. After made a few email, call, and also made a complaint through Shopee. None of this works for them. One item which is still in waiting for domestic transit to BKI and there's no update on that. Pending 'Parcel Departed' since 19 Nov 2020. Call them and your CSR told me with a arrogant accent that I need to wait for maybe a month for this to ship due to there's no flights. Please advise it ASAP and delivered to me ASAP as I have lose my patience here. Another item, which is have been stored in your Warehouse BKI and there's no update on that since 8 Nov 2020. This is totally out of mind! Your CSR at BKI keeps repeating the same word that they will send it! But nothing happen! Please advise on this matter and delivered to me ASAP. I swear I will made a complaint to the board my parcel still not yet deliver to me by this week!

Saya ni tak tau lgi nak ckp mcm mna dah tunggu 1 bulan brg msih d cawangan kota kinabalu sdgkan brg yg lain dah lama sampai..pleseeeeee lahhh tlg hantar brg saya dngn cpt...nak kata tlg sabar pun x dpt juga sbb 1 bulan sdh saya sabar tunggu brg saya smpai skrg blum lgi sampai2..first time kna cam ni aishhhhh sedih betul

Hello, barang saya yang sampai pada 3 /11 lagi patut boleh sampai kunak hari esoknya (4/11) tapi sampai 24/11 barang belum diterima. Pada 13/11 parcel out for delivery dan completed tapi tiadaaaaaaa, kata abx tawau salah updated. Alasan abx tidak dapat hantar barang sebab masalah kedai tidak dapat terima barang dan sesak. Saya terima ja alasannya tapi hampir sebulan pula tidak dihantar-hantar di kunak. Kemudian pada 24/11 saya inform abx tawau saya mahu ambil barang disana tapi alasannya tidak boleh sebab tunggu sms/call dari dorang untuk cari barang saya, masalahnya mahu cari barang mahu inform pemilik barang ambil masa berbulan ka? Lepastu abx tawau banyak songgeh dan banyak alasan, kata mahu ambil agent baru bulan dec baru jadi saya perlu tunggu abx tawau ambil banyak pekerja baru boleh hantar barang? Itu masalah kamu, bukan masalah saya. Saya mahu ambil sendiri, tidak dapat. Minta hantar ke alamat rumah tidak dapat. Apalagi alasan lepasni? Tolong perbaiki perkhidmatan kamu. Saya tidak perlu pun alasan sebab itu masalah kamu yang kamu sendiri selesaikan. Saya mahu barang saya sampai tepat pada masanya.

Tracking number : lzxla0000633512
Contact : [protected] / [protected]@gmail.com

Abx tawau
Shx43828780cmy
Dalam sistem tulis succes dilivery 20.11.2020
Padahal masa hari jumaat pending tiada terima barang.. Sabtu ahad abx tutup.. Skrg sy punya barang mana? Hilang ka?
Service ko

Saya oder dari shopee dari 15/11/2020 package saya dah sampai ABX office Tawau . Tapi sampai sekarang 23/11/2020 masih tak ada penghantaran lagi. ABX office bkn pn jauh sangat dari delivery address tapi masa diambil untuk dikirim ni mcm kiriman dari AFRIKA plak lama sangat nak sampai. ABX staff naik sampan untuk buat penghantaran

Please noted that is message is send with high important! My parcel has lost and swap with another receiver! I receive somebody parcel that was supposed to be in Sabah! My parcel is now nowhere to be found!

My tracking number is 8359750910

I have call customer service and no response for almost a month!

Customer service did nothing no assist and mention that if parcel is not receive its beyond their mistake! This will be last warning either to refund or I will make a police report. Please contact me ASAP:

011-[protected]

Untuk maklumat tuan/puan abx tanah merah kelantan tidak menghantar barang. Alasan mereka tidak cover area kawasan saya... J&t dan pos laju mudah je hantar ke alamat saya. Mereka ada call sekali sahaja.. Lepas tu call balik x jawab... Dan suruh amik dekat abx tanah merah sendiri... Plizzzz improve u service... Pemalas... Sy datang amik barang siap makn2 lagi...

On 18/11/2020 tracking status out of delivery and than delivery attempt field, hold by abx... Until now why staff abx didnt send my item? Why still on hold?

Hii, my parcel has been stuck at abx kota kinabalu sabah from 9/11/2020 until now. I already call them, they said will proceed it but it still there. This is my tracking number SHX76881974CMY please proceed it immediately because it is an important things inside it. Thank you

Well, you see. I am here to ask about whether my parcel will actually be delivered to me or not. This is just formality and if I don't receive a satisfactory solution or response, this will straight up go to where they will check your service and let's not take it there. I don't mind if the parcel takes longer to be delivered but do not lie to your customers as it can greatly affect your business as there's tons of complaints from a lot of your customers.
Hope that I'll receive a proper response or appropriate measures.
Thank you.

Hi, saya belum menerima barang saya yang berada di abx tawau pada 3 nov dan dalam sistem dinyatakan telah diterima pada 13 nov, tetapi saya belum menerima barang tersebut sehingga 18 nov. Barang saya patut sampai di alamat (kunak). Sila contact saya [protected] / [protected]@gmail.com

Tracking number : LZXLA0000633512

Hi, saya mahu complaint mengenai barang saya sudah sampai di abx tawau pada 3 November dan dalam sistem kata sudah diterima pada 13 Nov tapi saya masih belum terima barang itu di kunak. Tolong maklumkan kepada saya di [protected] @ [protected]@gmail.com

Tracking Number : LZXLA0000633512

Hi,
I'm Ava. I want to complaint regarding my parcel haven't receive yet since 7/11/2020 until now. If the rider can't handle the parcel in proper way, let me do self pickup because i'm urgent to use that thing for work. So, please let me know either I can self pickup at ABX branch BKI. Please contact me back at [protected] or do email me at [protected]@gmail.com
Thank you. Pls help me

MY209742698237E

Very time I have my parcel. I must to go pick it up by myself at the branch ( Labuan branch) I really wonder this company doesn't have a postman? I have paid for postage but I must to go get the parcel myself? I try to wait for delivery after the item arrived branch until 2 weeks still quite.

Is this how the ABX do the business?

[censored]! ABX branch Labuan

Please update my parcel item.. The item posting from Lahad Datu. My tracking num [protected].1 weeks already.. Urgent..

Till now I still didn't get any response from ABX regarding my parcel LZXLA0000625141.. its been stuck in tawau since 1 week ago.. ABX team, pls get me back once you guys receive this complaint.. u can reach me at [protected].. TQ..

Been waiting for my item since last week 11.11.2020. Still no update and tried to call the branch but no response at all. Please update my parcel shx53637860cmy

I am Masriyani binti Daud want to complaint that my two items updated delivery completed. Unfortunately, I did not received both items yet. Please takes an action to this cases. Here the tracking number of my both items;

1. SHX354772636CMY
2. SHX56869554CMY

Dear PIC,

I would like to lure your attention to an important issue that I have faced lately due to your services. It has happened 2 times that you did not come for the pickup. Please note that our company conducts professional business and all files and documents are important. Tracking numbers are as follows:-

[protected] NOV)
[protected] NOV)

Kindly, please respond to this email and please make changes that will benefit both parties.

Thank you.

Parcel sya dari bulan 10 lagi. Minimum smpy pada bulan 28/10. Update di shipping sdh delivery. Skli seller update tracking no. Baru last bergerak brg pda 2 nov. Dekat 1 bulan sdh brg blm smpy jga.