Air Canada
Reviews and Complaints

I have been trying since July to get a refund on these flights: AC7976 connecting with flight AC834 to Geneva on March 13th/2020 and returning on March 22/2020 AC879 from Zurich to Toronto for both myself and my husband. SEE ATTACHED DOCUMENTS. These flights were cancelled because of COVID. Government was restricting all non-essential travel and told us if we flew we would not be able to get back home, hence cancelling our flights. At the time of cancellation I was told we would be refunded but would have to put a claim in once the policy for COVID had been established. That was set and have been trying since July.
I had tried unsuccessfully to get this refunded and only recently received a refund for each of us in the amount of $150 (SEE ATTACHED) which should have been $2301.21 each fo a total of $4602.42.
Hoping you can assist so I can get this refund resolved and finally put it to rest. This is a significant amount of money for us and it would be greatly appreciated if we can get this sorted.
I expect a full refund/credit as per the original guidelines set out. It is long overdue.
 I have had zero success with the online refund process. It can only be done online adn through email and no one is responding. I have had 3 separate claims (most recent one is # CAS-3904657-C9Y8R0) as per telephone assistance advising to re-submit. No resolution on any of my submissions and the the stupid policy doesn't allow to actually speak to a human to resolve issues.

This has wasted countless hours of my time and I am beyond frustrated.
Looking to out this to rest and get my full refund!

To whom this may concern. I am writing this email to complain about a terrible and uncomfortable incident that has occurred today Dec 6th, 2021 at the Montreal Airport, to my sister. Her full name is Huda Muhammed Ali Dashti. Her flight reference number is LWZAMZ. My sister arrived from Halifax to Montreal and her final destination was supposed to be Kuwait. The agent at the check-in would not let her fly because my sister did not have a physical civil ID from Kuwait. We tried explaining to her that Kuwait does not require such document and instead uses KUWAIT MODILE ID app as a valid proof for permanent residency, which my sister had on her, alongside the other completed forms and requirements for entry of Kuwait (PCR test, Proof of vaccination, and other apps and requirements for entering Kuwait) We showed them the app and the other requirements that we had, but there was no empathy. The agent would still not let her board, she even asked my sister to apply for a Visa. We tried explaining that she would not be approved for a Visa since she is a permanent residence, but the agent (as well as her very disrespectful and rude manager, named Lubna) would not understand that Kuwait would still allow us to enter with our electronic proof and documentation. My sister Qatar airways and explained to them that Air Canada would not let her board give this and they were so confused, stating that "there is n such thing" We showed them all the documents that the Kuwait Government requires, and they said that we are all set. Additionally, I checked their website and the Kuwait government website, and it literally states that in Kuwait "Visa on arrival facilities have resumed for vaccinated travellers." This was updated on Dec 04, 2021. Assuming that my sister did not have a PR or a Civil ID in Kuwait, (Which is not even the case) she could still travel to Kuwait and get an issued Visa there. It still does not make sense why she the disrespectful agent would not board my sister. Additionally, their website clearly states what is needed from us to travel to Kuwait and demonstrates their full understanding of the actual rules and laws of Kuwait, unlike the Air Canada agents and as written in the following paragraph,
"Entry By Resident

Citizens and residents are allowed to enter.

Kuwaiti citizens and their first-degree relatives and workers accompanying them are allowed to enter Kuwait.

Unvaccinated non-Kuwaiti residents over the age of 16 may not enter Kuwait.

​​Fully vaccinated non-Kuwaiti residents 16 years of age and older may enter Kuwait. Unvaccinated children below 16 can enter with an eligible parent(s). The Government of Kuwait defines full vaccination as two doses of the Kuwait-approved Pfizer, Oxford AstraZeneca, or Moderna vaccines, or one dose of the Johnson & Johnson vaccine.
Test Certificate Required

All arriving passengers, except children under the age of six, must present a negative PCR test certificate issued within 72 hours before boarding the flight to Kuwait.
Test On Arrival

All travellers over six years of age arriving at Kuwait International Airport must receive a PCR test upon arrival at the traveller's expense.

Fully vaccinated travellers are not required to have a test on arrival if at least 2 weeks have passed since full vaccination."

This is the link for the information. https://www.qatarairways.com/en/travel-alerts/requirements.html

As shown, there is no requirement for physical civil ID proof.

Besides the stress of travelling during Covid-19 times, the agent's attitude was not helpful or appreciated, she said "I don't wanna argue" and handed the phone to my sister, refusing to talk to me.
The manager came up to my sister after asking to speak to her multiple times and said (I can't help you, don't waste your time) and rudely left without hearing us or trying to help. I was also on the phone with Air Canada around 7 P. M Atlantic time, and the agent on the phone asked me to tell the check-in agent to put a note or remark on my sister's details. She then responded with "I don't have the right to do that" I also spoke to the supervisor around 7:53 P.M. Atlantic time, and explained to him that my sister left Halifax clarifying that issue, but the lady agent in Montreal won't agree, stating that "Halifax to Montreal is a domestic flight and would not worry about international issues" Despite the fact that my sister showed them her final destination and they knew she was heading to Kuwait. The supervisor on the phone literally responded with "Yeah they check everything from the first departure, so they would have known."

Overall, this experience has been traumatizing and discomforting. We do not appreciate Air Canada's agents' un-empathetic behaviours. I personally believe that it is also the fact that my sister and I are both visible minority, and are both Hijab-wearing women. They felt the need to disrespect us or treat us as if we were nothing, or as if we did not understand the laws and rules.

I would like for whoever is reading this to think about the terrible and awful emotions, as well as the negative stresses that Air Canada has put me and my family through. My father is an old man and he was on the phone barely breathing from hearing how the agent and her Manager Lubna were treating us. We have not been able to see our families because of Covi, and this was my sister's happy moment to go back home after years of separation from loved ones. But Air Canada ruined that moment for us and her.

I would like for you to kindly consider my sister's case, and help us with a refund for the ticket or the extra money we had to pay for Qatar Airways in order to actually travel. If we lived in a perfect world, I would also kindly request an official apology for me and my family, and for air Canada to train their employees to have respect for their clients, despite their backgrounds. I would like for the agent and her manager to understand their mistakes and that treating people with prejudice and disrespect is not acceptable. And if this was a case of racism, then I am truly disappointed in the values that air Canada stands for.

I can be reached at nasema. [protected]@halifax. ymca. ca, [protected]@gmail.com, or through my phone at +[protected]

Thank you for reading my message!

Nasema Dashti

I am currently on the hold with Air Canada vacations for 4 hours 34 minutes trying to reschedule a flight/vacation due to the sudden loss of my mother in law. My wife is trying to make funeral arrangements for her mom and its ridiculous this amount of hold to simply reschedule a flight to Cuba for November 30. We simply wanted to ask if we can reschedule the trip to December 07 so that we can attended the funeral etc on December 1st and 2nd . I cant believe how bad this customer service is with a hold to this point of over 4 hours.

1. Edmonton to Toronto - 7am - Nov 23, 2001: Left house at 4.45 - for 7am flight. No time for breakfast. Hot and cold drinks only on 3-1/2 hour flight. Food only if you paid for it. A long time to be without food. Unacceptable.

2. Toronto to Frankfurt - AM - Nov 23rd 2001: Arriving in Toronto, as a wheelchair user, I was taken via 2 electric carts towards the International Departure area. Left at the end of a long walkway in a wheelchair area, with 4 other wheelchair passengers, and told that a staff member would be back to push us to the relevant departure lounges. (For Frankfurt) After 1- 1/2 hours, no-one had come. I spoke to several staff personnel who said they were not Air Canada staff but from other airlines. Eventually, one of these staff members took pity on us and contacted Air Canada for us. Someone did arrive. I was the first wheelchair person to be moved on. But we had then been left at the end of the walkway by Lift 3 for 2 hours - With NO toilet facilities, NO food and NO drink.

AND - Remember - I did not have any food on the Edmonton - Toronto flight - and no way of getting food- abandoned in the wheelchair area.

I think you might understand why I am complaining!

Thank you,

Grace Burrows

On checking in to my flight ac418 today nov19 2021 I was approached by a young lady asking to see my passport and other documents. She was not wearing a mask ! When I asked why she began to tell me that as you can breath through a mask therefore you can catch the virus. I said that's nonsense and asked her to put in a mask, she refused telling me she didn't need to? When I got to the desk the man was also not wearing a mask! I asked him to but he told me he was exempt? Why are you allowing passengers to be put at risk in this way? Why is no one doing anything to protect passengers?
I feel very disappointed and unless I can be assured that you staff are made to follow the rules I cannot see me flying again with Air Canada until you have made the appropriate changes! Passengers are demanded to wear
A mask but your staff are not!
Mike Adams ticket no [protected]

I bought a ticket from hooper Air canada ticket for US$1267.96(CAD1611.58) from my credit card and I cancelled the ticket because there was a name issue. But they didn't refund me instead gave me a travel credit for that amount. So I tried to use it and whenever I try to use the credit it will say flight not available. So I complained to their customer service so many times and the issue is still not received.
Ticket Name : Jyothsna Rani Pradeep
Travel destination: Kochi to Toronto
Date: Dec 5
Booking Refrence : 3VX85V
Humbly requesting you to resolve this issue.
Thank You
Patterson Nelson
+[protected]
[protected]@gmail.com

Flight #1287 We flew from Toronto to Arizona we were @ the airport 3 hrs a head of time and almost missed out flight due to such slow service with security and customs. Then on return flight home flight # AC1286 on Oct 26, 2021 form #407560. We paid $60.00 each for extra room advised stewart that TV wasn't working she re-set TV and it never worked @ this point we could have moved over one seat and everything would have been fine but instead stewart moved someone beside us in the empty seat because his TV wasn't working. Stewart asked the 2 of us to move to a different location instead of asking the person who was put beside us. Stewart ignored us for the rest of the trip, we told her we paid $60.00 each for an updgrade and she insisted we be moved again. We were never offered headsets, she gave extra special treatment to the man that she sat next to us she was so rude. We have a trip in 2022 to go to Europe we wanted to use Air Canada but have changed our mind after this trip. We would like a full refund for this extra up-grade that was not @ all. The demonstration for safety is performed on the TV screen perhaps this is a security issue and if you change $60.00 extra for up grade perhaps you should have made sure all TV screens work properly. We were suppose to get a e-mail or telephone call in regards to this issue but have been ignored again. Shame Shame on Air Canada. We thought we should try Air Canada as we always fly Delta with such great service, I guess we will stick to Delta they don't ignore there clients. Very disappointed Suzanne

Hello, This is Javed Ahmed Rasheed on behalf of spouse Zareena begum and father of Rasheed Javid Mohamed Aqib. Please refer to Air Canada Ticket # [protected] and [protected] from DEL to YYZ. At the time of booking I selected seats 31K & 31J specifically to allow my spouse (aged 61 years) leg-space at exit row window and adjacent. Flight was over 14 hours duration. Aeroplan # [protected] for Zareena Begum and [protected] for Rasheed Javid Mohamed Aqib. However, at New Delhi International Airport (DEL) Air Canada personnel issued different seats to them (Seat # 32J and 42G) which were in different rows and without extra legs space. It was neither informed to them nor got their acceptance. That Air Canada personnel allotted their seats with extra leg space to different passengers. They have put my family with old senior citizen wife who is suffering from leg and knee pains (Arthritis). Please look into this based on my complaint and take necessary action on the relevant staff. This is not as per Air Canada policy and standards. My wife and son only realized this changed seat numbers after boarding the Aircraft. They were expecting exit rows but found different seat and separated from each other. Air hostess on board told them she can not help as boarding pass was issued by ground staff. Also, I would like to know what specific action Air Canada has taken. I had booked from my credit card with extra fare to allow seat selection at booking time. this ticket my Aeroplan # [protected] and I am a Canadian Citizen name: Javed Ahmed Rasheed. Inform also to me by email to : [protected]@HOTMAIL.com as to what further course of action I should take and where and how to contact responsible Air Canada personnel going forward on this complaint. Thanks, Kind Regards. Javed Ahmed Rasheed, Oct 24, 2021.

Hello, This is Javed Ahmed Rasheed on behalf of spouse Zareena begum and father of Rasheed Javid Mohamed Aqib. Please refer to Air Canada Ticket # [protected] and [protected] from DEL to YYZ. At the time of booking I selected seats 31K & 31J specifically to allow my spouse (aged 61 years) leg-space at exit row window and adjacent. Flight was over 14 hours duration. Aeroplan # [protected] for Zareena Begum and [protected] for Rasheed Javid Mohamed Aqib. However, at New Delhi International Airport (DEL) Air Canada personnel issued different seats to them (Seat # 32J and 42G) which were in different rows and without extra legs space. It was neither informed to them nor got their acceptance. That Air Canada personnel allotted their seats with extra leg space to different passengers. They have put my family with old senior citizen wife who is suffering from leg and knee pains (Arthritis). Please look into this based on my complaint and take necessary action on the relevant staff. This is not as per Air Canada policy and standards. My wife and son only realized this changed seat numbers after boarding the Aircraft. They were expecting exit rows but found different seat and separated from each other. Air hostess on board told them she can not help as boarding pass was issued by ground staff. Also, I would like to know what specific action Air Canada has taken. I had booked from my credit card with extra fare to allow seat selection at booking time. this ticket my Aeroplan # [protected] and I am a Canadian Citizen name: Javed Ahmed Rasheed. Inform also to me by email to : [protected]@HOTMAIL.com as to what further course of action I should take and where and how to contact responsible Air Canada personnel going forward on this complaint. Thanks, Kind Regards. Javed Ahmed Rasheed, Oct 24, 2021.

On arriving at MCO on October 21, I was denied boarding to YOW (booking confirmation 3TKRMD) because my original COVID test was two hours beyond the 72 hour window. I would like a credit for both the flight to Ottawa and the the return flight to MCO (on October 26th). Please advise. I have had no luck phoning [protected]; it never connects! If you can suggest the next step, I would appreciate it.

Helen Rosebery
1343 Tornhill Lane,
Sebastian, Florida
32958

USA

This is an Email i recieved regarding a flight change from Air Canada. I am not sure if they actually read the email or if they care about customer service . Because none of the flights can make the connections not even close. The airline would not upgrade me to get the desired dates and gave me alternates but it meant flying over night into the next day.

Air Canada Changed Your Flight Details
We need your reply. See changes in red below.
Air Canada changed your itinerary and did their best to find an alternative with minimal disruption to your trip:

* Changed the departure time for 4 of your flights.
* Changed the arrival time for 4 of your flights.
* Changed the flight number for 1 of your flights.
* Changed the equipment for 1 of your flights.

It is important that we confirm your acceptance of this change as soon as possible. Please review the updated itinerary and click I ACCEPT below.

Montreal to Kelowna
Saturday, Dec 18, 2021
Flight Change Details
Air Canada
Flight Number: AC365
From: Montreal, QC (YUL-Pierre Elliott Trudeau Intl.)
To: Kelowna, BC (YLW-Kelowna Intl.)
Status: CONFIRMED
Depart: 7:05 PM 9:00 AM (change)
Arrive: 9:37 PM 11:31 AM (change)
Class: Coach

Equipment: 223/AIR
Boston to Montreal
Saturday, Dec 18, 2021
Flight Change Details
Air Canada
Flight Number: AC8609
From: Boston, MA (BOS-Logan Intl.)
To: Montreal, QC (YUL-Pierre Elliott Trudeau Intl.)
Status: CONFIRMED
Depart: 3:40 PM 3:35 PM (change)
Arrive: 4:58 PM 4:53 PM (change)
Class: Coach

Equipment: Embraer ERJ-175
Montreal to Boston
Sunday, Dec 26, 2021
Flight Change Details
Air Canada
Flight Number: AC 8612 8608 (change)
From: Montreal, QC (YUL-Pierre Elliott Trudeau Intl.)
To: Boston, MA (BOS-Logan Intl.)
Status: CONFIRMED
Depart: 8:00 PM 1:25 PM (change)
Arrive: 9:20 PM 2:45 PM (change)
Class: Coach

Equipment: Canadair Regional Jet 900 Embraer ERJ-175 (change)
Kelowna to Montreal
Sunday, Dec 26, 2021
Flight Change Details
Air Canada
Flight Number: AC364
From: Kelowna, BC (YLW-Kelowna Intl.)
To: Montreal, QC (YUL-Pierre Elliott Trudeau Intl.)
Status: CONFIRMED
Depart: 10:00 AM 12:30 PM (change)
Arrive: 5:29 PM 7:50 PM (change)
Class: Coach

Equipment: 223/AIR
Please click "Accept" if you agree to the change.

If you choose to cancel, please click "Cancel" and we will cancel your flight. Once we cancel you will receive either a refund or a credit depending on airline policy. For more information see our customer service portal.

Due to significant increase in cancellations across the travel industry, the airlines who are offering refunds are issuing them within 8 weeks, but some refunds could take longer, depending on the airline.
I Accept
Cancel Flight

I flew from Toronto to Doha on 14 October 2021. Qatar had amended the rules almost 10 days earlier stating that fully vaccinated returning residents did not require a COVID test before flying into Qatar. There was a pre-registration already done and this document also stated the same and was shown to the agent at the check-in counter. The document issued by the Ministry of Public Health, Qatar clearly stated that the COVID test needed to be completed within 36 hours of arrival into Qatar. Despite pointing this out, they refused to check me in and forced me to undertake a very expensive CAD 395 COVID test in the airport. I noticed that there were at least 2 other passengers who were also forced into the same situation. My friend had travelled on the same flight a couple of days earlier and had similar issues but was allowed to board the flight without having to undertake the test.

I understand that the COVID rules are changing on a regular basis. However, the airline staff have a responsibility to ensure that they are interpreting the rules properly and consistently.

We were booked online Site Findmyfair .com to travel from Sri Lanka Colombo to Vancouver on May 29, 2020. Flights were cancelled due to Covid.
Flight detals
Booking ID:- 636371, Airline PNR:- PXLX5T
UL 454 -29/5/2020 CMB to Tokyo (NRT)
AC4 -30/5/2020 NRT to YVR
We were told by the Findmyfair the airline(Air Canada) not refunding and new flight can schedule with in 24 months. Now situation better to travel to Sri Lanka in Dec 2021 and we want to use this retune ticket in May 2022. Filndmy fair not able to find Air Canada flight to travel back to Vancouver Canada. This ticket 24 months grace period will expire on May 26, 2022 and we have use it before that date.
Thanks
George Silva
[protected]@hotmail.com, Cell [protected], Home [protected]
32715 Cowichan Terrace, Abbotsford, BC V2T4Y5, Canada

eDreams — #7176782479 ticket reservation from DC to Lisbon
Hello,
I booked 2 round trip tickets in May 2021 for Anita Aggarwal, Sunil P Mistry, going from Washington DC to Lisbon for Aug27th and coming back on Sept 5th. I am not sure how I reached the eDreams site and booked the tickets. I realized my mistake and called them with in few hours and tried to cancel the ticket since I had no idea what eDreams was. I was told by the agent that ticket was not refundable and I can change my ticket to travel within one year any time I want. I was shocked that "nonrefundable " was not mentioned when I was booking the tickets. Because of COVID surge, Air Canada has some issues. I must have tried calling eDreams and Air Canada 100 times by phone and on website to get in touch with a live person but of no avail. Air Canada phone lines always busy with long wait and finally, if you get someone on line, , I was told that I need to go thru my booking agency which is eDreams. Twice, eDreams sent the msg to air Canada to refund, rebook my ticket but I never heard anything. I called eDreams again on August 23 and I was told that they cancelled my ticket and I will get the voucher. Again nothing. I realized when msg for my flight showing up on my phone that my flight was not cancelled. I wrote a complaint to Canadian and US FAA. https://www.complaintsboard.com/edreams-b105699#c1295138
I also wrote to Canadian transport agency- case number 21-10949.
This is really maddening and causing me lots of stress. I would like to cancel my tickets and get money back.

I had an Air Canada flight along with my family on AUG 24th, 2021 from Toronto To Los Angeles. Our booking number is 3HUCYQ and TKT#
[protected]/607/608/609.
Although Our Canadian passports were expired and we didn't notice this point, the Air Canada agent allowed us to board and advised us to renew them once back in Canada.
In return, The Air Canada Agent, her name was Tsige, in LAX airport didn't allow us to board due to expired Canadian passports. We had to stay more in Los Angeles and had provided travel documents and spent so much money on that. Besides, We had to pay the different fares to change our tickets in order to back to Canada.
I would really appreciate it if you could compensate it.
My email address is [protected]@yahoo.com

So I boarded my flight on Sept 12th from Vancouver airport to Toronto.
While on that flight, My screen was not working I asked the service people multiple times which nobody even got concerned about.
Now i have migraine issues, i asked for a cup of coffee which was never served to me.
I finally ordered from Bistro, cheese pizza and drink which was served and i asked for a water bottle which was again missed.
All this is ok but when i asked for a coffee they did not gave me and the seat right besides to me asked for that and they were served immediately.
I felt racism and that's what i believe they have done throughout the flight with me.
reference number: 2EAQ7T
Seat Number: 40H

Sept. 26/21, flight 397 from Calgary to Victoria, Seat 16E
Aeroplan #[protected]

I am alarmed and very concerned for my safety after experiencing an elderly woman in seat 16D (or, B) coughing and hacking throughout the flight. She would frequently remove her mask while doing this. It was a full flight and no doubt flight attendants were busy but no one attended to this woman. Her husband removed his mask frequently too. I want the status of this woman. She was obviously sick but still allowed to fly. Why? I flew only because of your stringent health measures but this was terrible.
thanks, Mary Elizabeth

The resolution of my complaint would consist of 1) a clear explanation of what information is needed for my gift card purchase attempts to be verified or 2) just verify the orders I attempted on 25 September 2021 (order #10777223, 10777266, 10777163) and give the intended recipient his e-gift cards or 3) suggest a reliable way I could anonymously pay for my colleague's tickets when he is ready to purchase them. I have called suggested numbers and written messages to suggested addresses. For the aforementioned orders I was first given ticket/case #23624096 and after further unexplained rejection, the most recent and not yet resolved ticket # is 719918555. I have been trying to purchase e-giftcards for a colleague to use for flights he and his family will have to take but the date of travel is at yet unknown. All but one of my now considerable number of purchase efforts over the last few weeks has been rejected without an explanation of what the exact problem is. The order for the one card that was successfully purchased and delivered to my colleague had been rejected twice by Buyatab before it was mysteriously accepted and the card delivered. I used the exact same credit card and supporting information to try to order the three intended gift cards and they have presently been rejected twice. I had used other credit cards on previous purchase attempts. Those had been credit cards in my name. The one that worked once and that I tried to use for the above-mentioned order numbers was in my husband's name. Typically, my first effort to purchase an e-giftcard is rejected with the following form letter:
"This e-mail is to notify you that we were unable to authenticate and complete your recent online Gift Card order (# 10777223). As such, your order has been cancelled pending review.
Prior to attempting another purchase, please contact our Air Canada Gift Card Support so we can assist with the authentication.
Air Canada Gift Card Support Contact Information
Toll Free in North America at 1-855-281-1761.
A temporary hold was placed on your payment method. This is not a charge and will disappear from your card in 2-3 business days.
We apologize for any inconvenience this may cause.
Please note that this process is in place to ensure the protection and security of all customers and their credit card information."
This first form letter comes from a source that gmail recognizes. All e-mail following my requests for information that might lead to the purchase are from sources that gmail can not distinguish from spam.

I call and also send an e-mail about the form rejection. The call is acknowledged with a form letter such as:

Air Canada gift card support
Sat, Sep 25, 7:26 PM (2 days ago)
Hello Valerie,
Thank you for taking the time to contact us today!
I have submitted a ticket as requested and one of our support staff will be in contact with you shortly.
Please let us know if you have any questions or concerns. You may call our toll-free-number at +1 (888) 267-0447 for further assistance.
Have a wonderful day.
Roldan,
Customer Service Specialist

This is followed up in 1-3 days by another form letter from a source that gmail cannot distinguish from spam such as:
Giftcard Support
Sat, Sep 25, 9:14 PM (2 days ago)
to me
Hello,
Thank you for taking the time to contact us.
Upon secondary review of your purchase attempt, our system was unable to complete your recent online gift card order; therefore, your order has been cancelled. Please do not retry this transaction.
Our system uses a combination of internal and external tools, including information from your financial institution. With the information provided, our system was unable to verify the transaction.
Please note that when you attempt to make a purchase online, there is an automatic authorization of the funds. If you see this being deducted from your account, please allow 2-3 business days for the funds to appear back on your statement.
We apologize for any inconvenience this may have caused.
Please let us know if you have any questions/concerns.
Best Regards,
Eunice,
Customer Service Specialist

I have responded to the last example and am still waiting for further communication from them. I have also called Air Canada's 888 247 2262 number in an effort to find a good source of information.

I have also made the necessary calls to my financial institutions to make the necessary funds have been cleared to pay for the cards. We are talking about 4 cards in total; 3 for 1500 USD each, 1 for $500 = $5000 total.

As I have never had problems with Air Canada, I did not initially think to investigate Buyatab's business history until today. I did not find any problems that included Air Canada, but there were plenty of BBB complaints. Some were similar to mine. A worrisome number came when people tried to make purchases with their gift cards. Are you sure this is a good business for Air Canada to be connected with?

Compliments : to three of your Canadian agents: Alex, Lily and Razan.
I had to call Air Canada several times and after several trials I was relieved when one of the above three agents could help me. They were very helpful, polite and knowledgeable. Hope their work is recognized.

Re: booking no.2Y4319
26/07/21
My wife is handicap suffering partial multiple sclerosis and we need wheelchair till the aircraft, we got one and when we passed the securty
they left us to take the electric bus, i told them we should ferry her to the plane because she cant climp to the bus, the girl said(sorry, i have been told to leave you here and left)then i ferry her to the plane. The service is poor and they very unpolite to passengers.
16/09/21
WE has seat no.24j, k and assigned to seat 39A, B.i believe i am entitled to refund for the seats.Also we had to walk to the Elevators to get the wheelchair.