Airtel
Reviews and Complaints

I was using my airtel sim from a long time. But on got one sms on 04.06.2012 statingh that "you have not used your sim from last 60 days and your sim will be disconnected with in 48 hours if not use" some thing like this. I told my wife in India to recharge my sim with Rs 100. She recharged and I got Balance also after that I sent sms from this sim. it was delivered. But I am astonished that my sim has bee deactivated.
Request you to re-start my sim with out fail.
My number is [protected].
Please note that I m in Saudi Arabia presently and I want my sim to be live as my sim is connected to all of my things
Thanks & Regards
qamarul islam

[protected]

From
Rakesh singh kushwah
9 rajput
C/o 56 apo

To
The manager
Bharti airtel ltd
Main office new delhi

Discrepancy in bill

Respected sir,

1. I am writing this letter to draw your kind attention towards discrepancy in my mobile bill for the month of march 12.

2. I have taken my airtel post paid connection no [protected] from airtel store jammu in dec 2011. initially I have started with 99 jk pack on which I was getting 6000 local/std seconds and 100 local/std sms per month and given credit limit of ` 1000/-.

3. I have spoken to customer care repetitive on around 5-7 feb 2012 and asked him regarding jk 499 pack providing by the company. the representative told me that there are two jk 499 packs in which I have got 90000 local/std seconds and 1500 local/std sms in first pack and 84000 local/std seconds, 1000 local/std sms and 2 gb data every month in second plan. as I want to use gprs service I switched to jk [protected]) plan.

4. customer care representative had not told me that 2gb gprs service is for one month. services of this number were suspended on 16 feb 12 quoting that I have crossed my credit limit. after a marathon discussion with customer care in many times, services of this number were resumed on 05 mar 12. services of this number were again stopped on 06 mar 12 quoting the same reason. after a long discussion with customer care representative on 08 mar 12, services of this number were again resumed on 08 mar 12.

5. on 24 mar 12 at 12.48 pm I have received an sms from ad airtelmo that my gprs data usage is greater than 424 mb which is a part of your total available free data usage. subsequently the same massage from same source was received on 28 mar 12 stating my gprs data usage is more than 707 mb.

6. sir, now I wish to draw your kind attention on the following issues :-

(a) why representative from customer care was not informed me that this 2 gb data is for only one month (to check this you can listen the conversation between me and your representative).

(b) your representative had told me on 06/07 apr 12 that this was handset burning offer (hsbo) for new mobile set although I have not purchased any new mobile set since 02 years or taking new connection from your company (to check this you can check my emi number recorded in your record).

(c) if this data plan for one month and I have crossed my credit limit why my services was suspended and informed me whereas it was done earlier (please refer para 4 of this letter).

(d) if I would have informed by your representative that this data plan is available for only one month than definitely I would have switched to jk [protected]) plan which was given me more benefit of 6000 local/std seconds and 500 local/std sms.

(e) no one in this universe has so stupid who wish to pay ` 11, 000/- (approximately) for the service which can easily provided by the company in ` 149/- only.

7. I have contacted many times to your customer care representative and twice with nodal officer of jammu and kashmir, but nobody is interested in solving this problem and all were told me to paid the amount reflected in bill which is more than ` 11, 500/- (this amount is happened due to gprs usage).

8. sir, getting any mobile connection in jammu and kashmir is more difficult work comparing with other states due strict rule of j&k government and serving in such a difficult area it not possible for an army soldier like me to get another connection from other service provider. due to the suspension my service I am facing difficulty to get in touch with my family and relatives. such incidents if would have publish in any national news paper will tarnish the bright image of your company.

9. keeping in view of the above may I kindly request you to reconcile my problem on humanity ground and generate a fresh bill for the same and sand the same on my email [protected]@gmail.com. if it is not possible for company to provide free gprs data ` 149/- may be deducted from my account for this service. my time being temporary number is [protected].

I have postpaid connection of Airtel with 1000 Rs credit limit, 299 Rs tariff plan and 98 Rs GPRS plan with 1 GB download free. On 27th May, they suspended my number on the ground on high unbilled amount which they state as approx. 5000 Rs. When I requested them that this is without discount and the plans, they are asking me to pay around 4800 Rs to continue the service, which is actually 4 times than my actual usage but they are saying that they can't do anything until I pay the amount and once the bill will be generated the excess amount will be credited into my account.

Question is why should I pay excess amount and to avoid this only I opted for 299 Rs tariff plan and 98 Rs GPRS plan to end up only to pay the excess amount of 4800 Rs.

Please look into this issue and hope this will be resolved here only, other wise I have look for consumer court option as well.

Dear Team,

I would like to inform you that, I had purchased a connection in end of the Mar'12 after purchasing that, i haven't got any benefit as per the plan of 99 rs wherein benefit was 400 Local min and 100 local & national sms and same will be applicable for every month.

Yesterday i called to customer for the information but there was no any such kind information as per my plan, as discussed with Executive he/she told to me that your rental is 99 and you can get only 100 local & STD sms in the same plan. This is my new number which is activated by corporate plan and i have taken this no as per my old No, [protected]. Both no are similar and i want only same plan as above.

Pls confirm once as per status.

PLan attechment being is attched for your refrence.

Rds
puneet
+91-[protected]/[protected]

I had applied for an Airtel broadband connection in Feb 2012. I had called the airtel toll free number from where I got a contact of an agency near Saidapet (Chennai). They promptly collected the advance of Rs. 1000 ...gave me a CEF form and vanished thereafter. I called the agency several times to check on the status of my connection however they only response I would get was that they were working on it! After 1 month of following up (with the agency and Airtel customer care, I got to know that my CEF number was not even showing up on their system. In mid April I called again and this time the airtel customer service agent confirmed that my CEF number was closed. When I asked for the reason I was told that my area could not be given an Airtel broadbad connection (this is in the heart of Chennai...100m from Rah Bhavan!) When I enquired about the money I had paid as an advance, I was told that it had been re-imbursed to me (I still have not seen a penny!) Despite repeated followups there has not been any progress...I WOULD STRONGLY RECOMMEND PEOPLE TO STAY AWAY FROM AIRTEL (atleast in Chennai). I can be reached at [protected] if anybody wants to discuss further.

Dear Sir,

I am Ariel customer from last 7 years and recently moved to mumbai 2 months back and i have again selected Airtel as my cellular network as i was very happy with the service. I had no issue with Ariel till my last bill. But this month i have got bill for my postpaid no [protected] (Its my new no for Mumbai) is 4709.15 and when i saw the bill they have charged more than 4000 for the GPRS usage when i had taken connection that time i have clearly asked to enable 2G plan on my no which is 98 rupees per month. And i use to visit my data usage in my mobile and when i got my bill i checked it was just 550 mb around. And i called your customer care they told we have not activated 2G plan on your no we have given 200 MB complementary plan on your no for free and u have exceeded 200 mb so we have charge 10 paisa per 10 kb so you have to pay the amount. 12-15 days before my outgoing got barred saying that your credit limit is over again i called customer care they told you need to pay 2050 rupees to start your out going calls and when i asked they told we cannot tell why your usage is high just pay that after bill generation we will credit the amount to your account. I have not got any call from Airtel after taking connection as welcome call to explain the bill plan. I have written the complain to Mumbai nodal officer and they are not ready to reverse the amount. .Now they are Harassing me Please do the needful.

Nodal Officer Mail id : nodalofficer.[protected]@in.airtel.com

My Alternate no is : [protected]

To ombudsperson,

Would like to draw your kind cooperation in solving my below mentioned query.

I am the user of airtel number from the last 7 years and would not come across any problem so far.

Today I have come to know that my balance is getting deducted between Inr 200-250 and I am not aware of the reason behind the deduction .

Prefer calling to the customer executive I found that these charge deducted because of GPRS charges without any intimation or activation done by me.

So, my question begins now.

1) In case if these services are started I need the complete justification as same has not been informed me when it has started automatically.
2) Please give us the training to your staff if they don’t know how to treat or assist to the customer.

Kindly ensure yourself, if you failed to give me the justification I request you to refund my money else issue can be escalated to TRAI.

Appreciate if you come up with the solution and get back to us via mail or Phone ([protected]) within 2 -3 days.

Regards
Roop chand yadav
[protected]

I paid 1199 Amount for new Airtel DTH connection using Net banking I got Transaction ID from the sales person (Thirupati) who contacted me when I send SMS to 54325.

Following is the email I got before I made the online payment.

Dear Sir,

Thank you for showing interest in Airtel Digital TV. As discussed (Tirupati) please find below the link from where you can make the payment:

http://web.shelltransource.com:8089/airtel/payment/index.php?bid=84770
Thanks & Regards, Anit.kumar,
Team Leader OpsShell Transource Private Limited(A Vertex Group Company)www.vertexgroup.com 7th Floor,
Tower No. 10, ITC Park, CBD Belapur Station,
Navi Mumbai – 400614, India, mobile no:9920919186E-mail : Anit.[protected]@vertexgroup.co.inWebsite : www.shelltransource.com

After making the Payment I got the Transaction ID([protected]) from him; He told me that I will get Booking id through mail. But till know after 4 hours I didn’t received any communication back from them. When I tried to contact the customer care I am not able to get the right person to get my Booking id. Tech support team (12148) say I need to contact customer support team(12150). They say I need to contact sales and marketing department but I am not able to get them.

I never thought this Poor Customer support will be provided by Airtel Too bad from there end. Please never ever try to get Airtel DTH( The worst customer care I never saw).

Hello Sir/ Madam

This is my complaint for wrong balance detection from my main account. This is 3rd time i suffering from this problem and today on 1st may i recharge my main account with 333 Rs and at 9.37am i recharge again from my main balance of Rs. 5 ( daily internet pack). after that i start using the internet pack and after some time i saw, my my main account bal. show only 212 Rs. in my main balance and this is 3rd time that my balance detected and i strongly recommend you that please take corrective action on it and i'm not satisfy with your action and service. my Mob. no. is +[protected].

Reply me at gagan.[protected]@gmail.com

Regards

Gagandeep Singh
Mobile - +[protected]
Mobile - +[protected]

Dear sir/madam
I Sajid amin From Jammu and Kashmir (district Rajouri) facing problems using the Airtel services from 21-04-2012. to till now. i can't use Internet services due to ferquntly break down network. i can't make a call and even recive a call to listen clearly these day's .Any requst we sent to airtel network processing is very late.
please sreve us better to use this network propely. ([protected], [protected], [protected])

My last airtel bill number [protected] for my number [protected] shows 3g usage charges of Rs 794. I never activated 3g on my phone. This is happening second time and last time also extra charges were waived off on complaining with the complaints board. I will not tolerate this fraudulent behaviour and request airtel to quash the charges along with an apology otherwise i will drag them to the consumer court. A similar complaint i lodged with my other number [protected] also but there has been no response till now. This is my last request to airtel. If they do not revert in 24 hrs i assume they are not bothered and will handle in my own way.

abhishek bansal
[protected]
[protected]@yahoo.co.in

May I know on what basis airtel are charging about rs. 700 every month as dsl charges. My internet plan is of rs. 1699 and I had purchased wifi router from airtel itself worth rs. 1500 or more, then for what reason an additional amount for dsl usage is made of rs. 646. On my bill. Airtel should only add service or vat tax in additon to the total of my plan of rs. 1699. I need a proper feedback on behalf of this bill or I am definitely going to complain this issue to consumer court because I had purchased dsl router but not as free gift from airtel so there should not be any charges with respect to dsl usage.

inspite of my repeated -stop dnd instructions and complaint to customer care airtel is bullying customers by unasked for friendship chats and ring tone charges and periodic renewals without getting any confirmation from me. this results in sweeping away from our top up charges quietly stripping off our valuable talk time at odd hours, my frequent resort to their customer care nos only results in whiling away music and conducted tour thru their unwanted departments. at no point of time thier operator assistants come on line to mitigate our problems, without asking us my ac is reduced by charges for friend chats/ring tones/call charges even for our complaint calls. our stop instructions go unheeded ith voive record often repeating your option is not clear/your time is over.
i request the authorities to stop this unhealthy trap services forth with and refund the deducted charges within a day before i proceed with consumer complaint. j varadharajan cell [protected] dt 23.4.2012 c/o iob psg bldg karur road kangayam 638701 tirupur dt t nadu

I have purchased a new DTH Service with recordable HD STB on 16.03.2012,
The System has stopped working since 06.04.2012, showing an error 001.
Complaint was registered on the same day, with request No. [protected] (Happy code 589)
then an engr. visited same evening, but could not rectify the problem, stating it was a software issue.

Following day another Engr. came and said that the software is fine but the Balun is defective.
After a few hours anothe Engr. (Mr.Deepak Goyal) came. He changed the Balun but the problem
was nor resolved. Then he said that the set top box was defective and it had to be replaced, and it will take
2 - 3 days to replace the same.

Repeated requests/complaints have not brought any result, and daily some one calls and enquires, but has
not visited or rectified the problem.

Today again discussing with Deepak Goyal on Ph No. [protected], he asked us to call the Local
Faridabad office and to enquire for the same. The local Faridabad office on Ph. No. [protected]
was very rude and said it will take about a week, and you can call any one you want and do what ever
you like, and hung up the phone on us, and did not answer the call again on repeated attempts.

Today I am told on your Customer Care (Complaint No. [protected], Happy Code 564) that it will be
resolved by 11th. 1515 Hrs.

I am waiting for the above timing after which my patience will run out.

I hope the problem is resolved by that time.

Capt.G.K.Sharma
Ph. No. [protected]

Airtel continues to harass me ([protected]). Despite my complaints earlier several times, again a service NIGHTLIFEP_1.5 service has been activated without my consent or request and charges deducted from my balance. Strangely enough the enquiry at *121# says that no services are presently activated. BUT the amounts are being deducted.
On my previous complaint, the concerned Nodal Officer had assured me that it would not happen again but the assurance proves to be lie time & again.
I am sure it is happening to thousands of other customers too and the Airtel is making illegal money in millions in this way. I am afraid of recharging my Airtel connection and may shift to other telecom company instead.
I hope the Airtel will stop harassing me and help me in continuing with Airtel.
I request that the amounts deducted be reversed, the defaulting officials be made answerable for the lapse, and my phone should be completely kept out of any such unsolicited value added services. For continuous harassment & Airtel's repeated fraudulent action, Airtel is also liable to pay me suitable amount of compensation .
I have been repeatedly requesting Airtel not to activate VAS without my asking for it, but Airtel gives a damn to my request.
Is there any method, VAS services can be blocked until these are asked for?
S R Garg
[protected]

I came to USA on Jan, 27 2011. I have disconnected my service before coming to USA. My airtel number is [protected]. I was continuously getting billed for my number eventhought i was not using it. I made a complaint with customer care and they said my number is temporarily disconnected and it will be disconnected permanently soon. However unil Sep.2011 i was getting the airtel bill. Regarding this i made several complaints and phone call to customer care. i have e-mail proof stating that my airtel connection is disconnected. Suddenly i got a letter from district majestrate stating that i need to make a payment for my airtel connection. i got very much annoyed after seeing this letter. I need a proper explaination from Airtel why i have received a complaint from Majestrate and get this issue resolved soon as possible.

I'm currently in USA and my contact number is [protected] and my e-mail address is [protected]@yahoo.co.in.

I am an airtel subscriber. my no is [protected]. Last bill that i received of my post paid number shows 3G internet usage charges of about rs 600. I never activated 3G on my phone. Regarding this i lodged a complaint with airtel on 20/3/2012 to waive off the extra charges incurred. Reference number is [protected]. Airtel did not respond all called me to clarify the issue. No communication was done from their side but the webpage displaying complaint staus says that the issue has been resolved. on 26/3/2012 called the airtel executive on 121 but he held my call for about half hour and did not respond back. This state of dealing the customers is pathetic and seemingly fraudulent. I request you to look into the matter and get my extra bill waived off.

Your prompt response shall be highly appreciated.
Regards

Abhishek Bansal
[protected]
[protected]@yahoo.co.in

This is regarding disconnection and billing issues with Airtel Broadband. Tel No: [protected] Account No: [protected]. In this post I will not only talk about issues I have been facing but also highlight things about Airtel practices which everyone should be aware of. I got to know them only after burning my hands with this issue. I hope this post also helps other users deal with their Airtel issues

Issues & Sequence of events:
I had visited Airtel Outlet @ 100ft on 12 Nov 2011 to give a disconnection request. I duly filled in the form, returned the instrument to the executive. I also cleared whatever outstanding was there for that month since that is mandatory before they accept any disconnection request. I ask the representative do i need to do anything else as per their process and she said nothing else is required and it will get done in 7 working days. Despite following all their process my connection was not disconnected and I got a bill next month. I again went to the outlet submitted a complaint. Instead of complaint being resolved I was billed again and again and every time it happened I filed a complaint. Finally in Jan 2012 they disconnected the connection but the bill had accrued by then to 3k. Since then I have been getting calls endlessly to pay up. Infact they go to such indecent extent which has been reported by many in this forum. To me it happened a few days back wherein a very rude Airtel representative calls up and say you need to make the payment. I try to explain her the issue. She is no mood to listen, insteads threatens me with an ultimatum whether I will pay or no. I said No and then the foul language that started she said she would call up all my contacts and tell them about this. Next moment most of my friends and relatives get calls and this lady starts blasting them very rudely and threatened them that actions will be taken against them also if they don't ask me to pay the remaining amount.

Things that I did so far

I followed their disconnection process to the very end by visiting the relationship center, paying the outstanding amount and returning of instruments
I have submitted close to 9 complaints (Complaint Nos :7186048, 8681384, 9634060, 9990164, [protected], [protected], [protected], [protected], [protected] )
I have visited the Airtel Relationship center 5 times in this past 3 months
Cant recollect the endless number of calls I got from various departments from Airtel
As per airtel website I even followed their process of escalation. First wrote to Nodal Officers at Nodal.[protected]@airtel.in as I stay in Bangalore (Complaint Nos:[protected], [protected])
Lastly after this indecent call which happened 2 days back I have wrote again to Nodal officers and to Appellate Officers which is the next level of escalation.

I have been a customer of Airtel since a decade and frankly I was very shocked with this entire experience. I really did have a very good opinion about Airtel. I intend to fight it out. Will update all on the outcome.

Lastly I leave with a list of points that you folks need to be aware of when facing issues with Airtel

When you give a disconnection request, Airtel doesnt give you any acknowledgement receipt. So you are screwed from day one as you dont get a proof that you actually did submit the request. In short you are at their mercy
Secondly always remember that once you give a complaint they will try your no. thrice which they do it as its mandatory Airtel process. They do but incase you dont pickup either because u were in traffic or in a meet, they will close the call
Whatever complaints you raise, irrespective of whether it is resolved or not by default it gets closed without your knowledge
Whether you place a complaint on phone or you visit the relationship center you will never get a copy of the complaint nor will they mark your email in cc with the complaint. All you get is just a complaint nos. If you look above i have plenty of those complaint nos.
There are broadly 4departments in Airtel which call you. First is customer care, backend team, billing team and Collection team. Believe me, none of this departments talk to each other on a particular issue. So for instance if you have raised a complaint on billing, your complaint would be registered but the collection dept will not know anything about it. They will just go by data and the data shows that you are a defaulter and thats it as days progress you will hounded like a wanted criminal. So be aware of this
There are two escallation bodies of Airtel viz, Nodal and Appellate Authority. I wasnt aware of these bodies until about a month back. Do reach out to them too.
The most important of all. I bet you would not know this. if you want to talk to customer care or nodal or appellate authority or for that matter any Airtel representative the IVR asks you for mobile no or account no. without which you can not get in touch with any representative on phone at all. No here is the surprise part. When your phone gets disconnected which is the case that I have, your phone no. and account gets deactivated. So if you key in these numbers in IVR it will state incorrect entry and promptly disconnect after 2 tries. So folks the message is that once you have initiated discontinuing a service you are screwed totally as there is no way to reach the helpline at all. Even today when I write emails to nodal and appellate I get a response wherein they also state you can reach us in the stated numbers but the fact is you cant. You just wont be able to get past the IVR. You can try this experiment. Try getting in touch with a customer care representative without keying in your telephone or account no. I bet you wont be able to do so
Lastly dont have the illusion that visiting the Airtel relationship center personally and give a piece of your mind will make things happens. All of their staff are all young folks out of college including their managers. All complaint you tell them, they will just log it into the system. You just dont know whom to escalate to when things are not getting resolved.

I hope everyone finds the post useful. As for me I still awaiting a response from Nodal guys which is expected next Tuesday. I like to thank the forum because as I searched, I realised i wasnt the only Airtel customer having this experience and lot many have faced or undergoing the same. Its really sad to see such a reputed company smashing all the goodwill it established over the years blow up in smoke.

Thanks
Sai

Hello,
I am airtel postpaid customer ([protected]) since 5 years. I am in international roaming since last 7 months. Last month, I got the bill with gprs charge approx rs 8k. When I came out from india, gprs was not activated.

I am continuing follow-up with airtel customer care via email and phone from usa it self. (Req number - [protected]). They replied - on 31 dec, 2012 they activated gprs on trial basis. And since I am on international roaming, I used the gprs, so I have to pay gprs charges. I have smart phone and mobile apps automatic use the internet if gprs activated. It is not my fault if they activated gprs without informing me.

I was not aware when gprs was activated until I got the airtel bill. Now I am sending mail to 121 mail id, I am not getting response except acknowledge. And customer care is so helpless, they have only sentence - :"you have to pay"
[my current contact num is +[protected] [usa number] ]
Why I should pay ?

Hi
I have recently bought airtel postpaid sim. They have told them prefer for address verification is on week end or in week days before 9 AM. Customer care executive said fine. No body has come for address verification on my preferred time and they dis-connected my outgoing call without any notice. What a un professional behaviour. I could not believe airtel can be so much dumb. Earlier i had quiet high regards for them.
When i call ed again customer care about for outgoing call blockage, they said i have to give again request for address verification and i need to go to their office. What a ### they can not take request on phone. I have wasted so much time running behind these idiots. God bless new future customers of airtel.
Regards
Jitendra