Airtel
Reviews and Complaints

Dear sir,
I want to cancel airtel landline and braodband connection. So I called 121 and filed complaint. My complaint no.[protected]. I got repeated calls from your agent to retain the connection. But I made clear that I dont want to retain the connection. The agent said that the connection will be terminated very soon. After 10 days I called 121 again but I found out that airtel retained the connection without my consent. This is very frustating. I want my connection terminated immediately. I feel very bitter experience with airtel.
My fixedline no [protected]
Email [protected]@yahoo.co.in

Airtel discontinued my broadband connection for late payment of dues. I paid the dues later, and I assumed the connection is already disconnected, but bills are getting generated again. There was no communication as to when / why they reactivated connection. So why should the bills be generated?

This was the mail I got earlier regarding discontinuation:
Dear Sir/Madam,

It has been a pleasure for us to serve you in the past. We have always looked forward to your continuous support and feedback, which has helped us innovate and bring products and services best suited to your growing needs.

As per our records you were holding an airtel account no. [protected], which got discontinued. We understand that you are no longer availing our services and we wish to seek you back on our network. We are sure that we would be able to erase the concerns that caused you to leave our network in the recent past.

As a member of the airtel family, you’ve always held a special place for us, and we wish to rebuild the strong relationship we once enjoyed. We are committed to making your rejoining our network a delightful and fruitful experience.
As a gesture towards our long standing relationship, we are happy to offer you an exclusive bill plan along with upgrade of your broadband speed to 2Mbps.

To become a part of airtel’s 200 million happy families, please call toll free no.[protected] and our customer service executive would be glad to assist you. This exclusive limited period offer is valid for next 15 days only.

Yours Sincerely,

Customer Service
Bharti Airtel Limited.

After I received this mail on 23/12/2011, I paid the bill for the dues and never wanted to continue the connection again as I already left the city. But lately, after this mail, bills were generated for 3 months till current month. As clearly stated in the above mail, they had disconnected and there was no mail communication on resuming/reactivating the connection. Then why would the bills be generated, when the connection is already disconnected? I called up the local airtel office guy last month and he said, it was a mistake in generating bills. He said he will terminate the connection, if not terminated yet, and wont happen again. But the bills were generated for this month as well. AIRTEL tell me how many times, a complaint can be made? Is there really customer service with Airtel? Never in my life, I would like to take Airtel connections again for any matter. FRUSTRATING!

This is to inform requested airtel to activate my dnd and deactivate all value added services more than a month before for my cell no [protected]. Still finding my prepaid account balance is getting reduced almost rs5/day. On enquiry concerned customer care executive states my airtel live is activated. How is it possible?. I had never given my consent for any service or requested it. Over and above on my complaint they have confirmed now airtel live is decativated. But still my balance is reduced everyday.
I wanted me to charged only for my outgoing calls, roaming calls and outgoing sms.
I dont want any features other than these minimum.

It clearly indicates to fool customers. Its ok being literate can see this cheating or else in present days illiterate persons are using prepaid mobile and these companies are making money by cheating. They are so called elephants with skin of rhinosorus who not bother customer concern other than making big slogans under big industrial house flagship's.
I want complete refund of this amount to me for all deducted money on account of airtel live and confirmation mail at [protected]@gmail.com and call too.

I again state I want to be charged for outgoing calls, roaming calls and outgoing sms.
No other features

I had an airtel broadband with fixed line connection [protected] which i closed. The entire dues pending was paid and the full and final settlement letter was issued by airtel signed by the executive. Now im getting an lok adalat notice for not having paid the same. This is harrassment of the public. Its unfortunate that ive got a corporate connection also in airtel which i will now also deactivate. I m also thinking of filing in consumer court against airtel for mental anguish. If airtel is taking note of this. Pls call me at +[protected] or mail me at [protected]@yahoo.co.in

Respected Sir,
Myself Baldev sikka from rohini(delhi). My mobile no is [protected]. On 21/02/2012 I have recieved a phone call from the no-[protected] at 9:32pm relating to Lottery Prizes. Caller told me that, " He is calling from Airtel Centre and I win about 1500000/- rupees as lottery, he told his name vijay kumar later when i confused him he told his id as [protected]@yahoo.com, he enquired about my adress and other details later when i went deep into the matter and went suspicious he hanged up the phone.Due to this call with reference to Airtel I lost my precious time and 150 rupess as phone charge and got unwanted mental pressure.
My humble request to u please verify this call and lottery scheme trustness. So that I can take further steps.
Yours sincerly
Baldev sikka

Good evening sir / madam, I have submit complaint towards on airtel prepaid for over charging even not using data or any other services today I have received call from this number +[protected] at 7.18pm on 21.2.2012. From delhi. (Airtel office) she told company (Airtel) will give back rs.100 / - to my mobile account but I have not agreed with him. I just want to tell to indian public this is way of mobile company (Airtel bharti) who charging wrongly when we do any case or any complaint they will ready to give back our amount from my mnp airtelcharged 2 times 1st time they told I have charged for airtel live even I have activated data offer card. But this time 100% company charged and doing fraud with valuable customers this is not a correct way to do like this. I want my total money back. Please I request to do serious action on airtel bharti. I request to all pre paid customer to see and check your balance daily if you beli they will charged you without any intimation.

Sir before many months I am customer of airtel, due to some wrongly charged of rs.100 / - I have changed my network to bsnl. After 3 months completed again I have changed (Mnp) to airtel on last month 25th or 26th january 2012. On 27th jan 2012 I have recharged with 2 option 1 recharge for 1gb data & sms pack on same day with 1 or 2 min gap. On same day rs.107 / - charged for data (Net) use, when I done/make call to customer care @121 they told I have selected airtel live thats why charged, ok at that time I agree its my fault. But today I have used 1/2 hour or 1 hour net with mobile at 4.30 or 5 pm today charged rs.120 / - from main account balance and also nil my data account but I have not even used 500mb in last many days. At afternoon I checked my data bal is more then 500mb this time its all mistake from your side. , just few min before I have erc with rs.10 / - for make call to customer care but not going/connecting from my mobile, I done call from others airtel mobile ([protected]) with in few option select I have speaked with customer care executive but I am not satisfied with that person I have requested to connect my call to team supervisior I speake with mr caitanya (Team supervisor) airtel at 06.35pm on16-02-2012. I told my problem he simply told that my mobile data account is nil thats why rs.120 / - charged. , m/s airtel bharti (Andhra pradesh) charging wrongly with all (Mnp) customers. , even with me last 6 months before when iam customer of (Airtel) rs.100 / - for some java game download. , when I have applied for port to bsnl I got call from airtel for not changing network and she also told that she will return my rs.100 / - for which company (Airtel) charged. ,
I think this is not a correct way to chet valuable customers. ,
If you do like this you will get bad name. ,
I dont want to discuss I just request to check my mobile account [protected] madhusudan heda rajahmundry from last month recharge to today my net or sma or call use. , I want my money back other wise I will give court 7 consumer notice. ,

Madhusudan heda
35-2-12 kanchumarthi vari street
Rajahmundry 533101 (A. P).
[protected]

To

United Kingdom Investigation Bureau
on cyber.[protected]@ymail.com

From

Santhosh d b
India country

Subject “ Regarding the verification and details for this message it is true or fake”

Respected sir
I am santhosh db from Karnataka state I received the message for my mobile no or [protected] which is attaché below ...

BELOW ATTACHE SMS MESSAGE TO THE MOBILE NO-[protected]
Your mobile no has been awarded 2 million US dollars in CPDC 2011 to receive your award contact [protected]@hotmail.com

This is the message which I have got SMS to my mobile send me the details and verification that it is ture or fake send the e-mail to [protected]@yahoo.in ………………..

Thanking you
Santhosh D B
11-02-2012

I have been a loyal customer for airtel for last 10 years and never defaulted any payment. however, this time around I have been frustrated with Airtel service

I had a airtel land line connection (080-[protected]) which I had requested to disconnect 3 months back. No one from the airtel bothered to either come to collect the landline instrument. After months of followup the Airtel disconnected the connection in December but still no one has come to collect the equipment. Since, it caused a lot of inconvenience from your end I didn't pay the outstanding amount. A week back some random idiots from your legal team start calling. I patiently registered my complaint to them & stated that I would make the payment. Today a girl called Jeniffer from Airtel legal team first calls me 10 times. I couldnt attend the call since I was in a meeting. then she gives a threatening call to my wife. below were the words used.

" Why the hell have you not paid the bill? I will now call your husbands friends from his mobile dialed list so that you guys will get embarrassed and pay the bill"

Then she goes ahead and calls 8 of my friends asking them to ask me to pay the bill or they will be made to pay it. Getting frustrated, I call her saying that I will make the payment but please stop this nonsense. She threatens me to pay the bill within 2 hrs or she will continue calling. I warn her that, calling people from my dialed list is invasion of privacy & its a criminal offence. but she refuses to listen. I had to waste my 2 hours of office time to pay themeager 2800/- amount which less than my 1/2 day's pay.

Calling people from my dialed list is a serious case of invasion of privacy.

I am going to take a written complain from all the friends whom she has dialed & also have recorded copy of the threatening conversion with my wife. & file a legal complain in police station

Prasad Tawade

I am using Airtel for 2+ Years, the network is too weak in my home & Outside of the home also.

Sent my details to [protected]@in.airtel.com.

I was using my mobile phone at Madhya Pradesh in India. I had disconnected after paying all my dues. After disconnection of my number, I am yet to receive my security deposit. It is going to be one year since disconnection.

Initially, nodal officers accepted that there is a problem with them & confirmed they will refund my amount shortly. But after few days, when I tried to recommunicate, they say this number doesnt belong to Madhya Pradesh but belongs to Tamil Nadu & they were trying to avoid the refund. Later I received an email stating that "they had contacted me & my issue is resolved which I had confirmed them over phone." This statement which they gave is completely false & Airtel has not be refunding me my security deposit since last one year. Now looks like they have no intention to refund.

Airtel, the most dangerous cellular network service provider.
I have an airtel connection with gujarath circle ([protected]) , since the beginning of this month (Jan'12) i'm in roaming.In delhi, on 9/1/12 I recharged for 200 inr which I usually do everytime. To my surprise I got talktime of 0.90 inr. When I called the customer care they informed me that, I have got 900 min of "local talk time" in other words I can talk for 900 minutes in gujarath circle! Which i'm not using. They even told me that this offer was introduced on 25th dec'11 which nobody including the airtel dealer is unaware of!. There was no hoarding or leaf let to inform!.
Further when I asked for more information they said I should talk to gujju customer care, I did so. The guys in gujrath customer care dont know english but I managed with the little bit hindi I knew!. He didn't give me the proper explanation instead he yelled upon me saying its my fate and I have to go through it and they (Airtel) knew that I was on roaming and they usually do so with the customer on roaming.
Now also i'm in roaming and i'll be in roaming for next 0ne month so this so called 900 minutes is of no use and my 200 rs is robbed by airtel.
This is not the first time i'm facing this problem with airtel, i'm sick of it. And I suggest my fellow indians not to go for airtel. They just rob you.
I want my 200 rs back as I cannot compromise with my hard earned money. As soon as I return to gujarath i'll filing a legal case against airtel.

So my dear fellow citizens please keep yourself away from airtel. If you are having an aitel connection please switch to other service provider.
Regards
Aravind dk
Nid

Hi,
my name is Mohd.Qasim i was using Airtel Broadband service Landline# [protected] Account # [protected] from last 3years due to Relocation i applied for Transfering this connection to my collegue (Randeep O.H. mobile # [protected] Bangalore) name in september 2011 at KORMANGLA branch Bangalore with all required Documents along with application form they have given me Transfer application reference number- 3547880. now i am in DELHI and still getting bills for this connection that means connection has not been transfered yet it not possible for me to go back to bangalore.
kindly look into this matter as i will not be responsible for any due bill amount for this connection.
Landline # [protected]
Account # [protected]
Transfer application reference# 3547880
Address - 9/1, Sathi Nivas, 2nd floor, 3rd Cross, opp. Kothari marble Pukraj layout, Bannargatta Road Bangalore-560030
Regards,
Mohd.Qasim
+91-[protected]

I have experienced the worst customer care service at the Aundh Outlet, Pune. After having been patient for months to get my overpayment back, yesterday's callous and rude behaviour from the staff at this outlet was very humiliating. Shame on Airtel to hire such staff. Have they given up their standards to this extent or is it a cost cutting measure to hire such class-less people as customer care officers.

Hallo sir i am ram kadam From solapur . know i have call rate 1.2 paise mins 72 paise per call. so I want 1 second 1 paisa. so i have many times do compaint your care. But they said this scheme is stop. so i need for very less call rate Becouse i have all network is Airtel. I have never callo My Family Like mothor.
So sir plz Reduce My call rate, It is necessory.
Thanks Your cutomer Ram kadam([protected]).

Airtel cheaters, Frauds. They were the toped with most consumer complaints in India http://business-standard.net.in/india/news/airtel-tops-listmost-consumer-complaints/137601/on
I think Airtel takes special care to try much hard as they can to harass a customer until he Stops using Airtel.

I took a new Airtel 3D datacard Dongle connection on November 25th, It was activated on 27thPlan as told by representative was for Rs.675 i get 3.15 GB free and after usage of 3.15 GB free usage of upto Rs.2000 bill cap based on 2paise /100 kb

As per Airtel representative, the summary of the plan was that for a price of Rs.675 I get a usage of 13.25 GB for upto 7.1MBps speed
LBut my connection was limited to 20 KBPS after usage of about 9GB. When contacted to customer care, they told a different story about the plan. They said its 9GB max for that plan.

I just let it go and requested for plan change on 27th Dec. [Service Request number [protected]] Plan activated on 30-Dec-2011

New plan suggested by the customer care representative was 1099 plan
1099 plan upto 5GB free + free usage of till Rs.4000 Total 32GB.

LBut after activation I came to know from Airtel mail support that it was wrong plan info. And according to them, below is the correct plan.

Type: Standard Plan
Rental: Rs.1099/- (Prorate)
Free Data: 5 GB
Validity: 30 days
Bill Shield Value: upto 32.67 GB will be charged Rs.4000/-.

But just after 3 days, the 4th day morning my speed was reduced to 20 KBPS. Pathetic. When called to customer care, they said I've exceeded 32Gb in 3 days.

LIt was shocking to me because even the Airtel software on my lap shows usage of 1.83GB only.

Another funny thing is that since I took this connection they have never delivered a single bill to my registered address. When contacted, they said its delivered and someone signed on it. But I didn't get it yet.

And now in the 2nd month of this Airtel postpaid connection, my pending amount is Rs.3500!

1st month plan: 675 - 3.15Gb free, plus Rs.2000 free.
2nd month plan: 1099 - 5GB free 4000 bill cap.

But the unpaid bill now: Rs. 3500+

LFor the 2nd month i have only used 1.83GB yet in the 4th day of plan activation. But they're accusing me of using 32GB and charged me like HELL!
L

Complaints;

Bill not received
Wrong info about plans by different Airtel representatives
Incorrect usage info. Alleging me of using 32Gb in 3 days.
Pending bill of 3500 for 2 months not justified.
Call put on hold for more than 1hr.
No updates on multiple service requests raised since Dec-7th.
Below are the latest service requests raised. old ones I don't have info but none of them have been resolved or contacted me.

from 05-Dec-2011 to 30-Dec-2011 Plan was Rs.675

And from 30-Dec-2011 to Till now 4 days Plan was 1099. For which I have only used 1.93GB

But when I contacted they said that my unpaid bill amount is 3500! WTH? For only 4 Days? I need an explanation.

DATACARD number: [protected]

Hi
Please make a Note of this.I am completely disatisfied with the Airtel as I have got no solution for network connectivity issue with My Mobile number [protected].Inspite of approaching them so many times they are not able to provide any solution and charging me unecessary.They are commiting and then failing the commentments and Now for 3G services which I got for My AIRTEL-DATA card having number [protected] is having speed of 2G only and they are saying it Is 3G and charging huge amount.I want someone to look into this case to get proper resolution to my query.

Dear Sir, I recharged Rs. 148/- for GPRS pack (2 GB) wrongly Previous day (30/12/2011). But actually its value Rs. 149/-.
My Airtel mobile no. is [protected].
After recharging I did not get another talk time balances. I requst you that my recharge Rs. 148/- give me as my main talk time balance except tax as soon as possible.
From -
Ajay Kumar Dutta
Mobile No.: [protected]
e-mail: [protected]@gmail.com
Address: Vill.+P.O.+P.S.- Deganga, Dist.- 24 PGS(N), W.B.

My mobile number - [protected]
Name = nitin kumar
मैने 20 july -19 aug तक का बिल 8/09/2011 को 320 rs जमा करे थे
8/09/2011 को बिल जमा करने के बाद भी मेरे अगले बिल पर 50 rs late fees लगा दी गई
जबकी मैने last date को पैसे जमा कर दिये थे तीन बार शिकायत करने के बाद भी शिकायत दुर नही कि गई मेरे अगले बिलो मे भी 50 rs जुड कर आ रहे है