Airtel
Reviews and Complaints

I am existing customer of Airtel DTH. Since I wanted a 2nd connection I was asked to pay 1750/-. The sales team (to increase their target) updated this as new connection request.
Mine was a online payment. After Airtel received their money, I now have no way of getting them correct their intentional Fraud. Every call to customer care is disconnected saying they will transfer to another dept.
Though I have made more than 10 calls, all disconnected nobody has cared to call back. The Nodal officer is not answering his calls. I am cheated by AIRTEL.
Airtel the biggest company in India has established its position by robbing customers of their money, Unethical ways.
I have all documents and reference to prove this. Sunil Mittal is alsoa fraud, he has not set a clear escalation/resolution path.

[protected]@gmail.com

I am writing this to warn Airtel subscribers in Kerala. The company is indulging in a new illegal practice to fleece its customers.

Many subscribers in the past few days have been shocked to find that Airtel is deducting Rs 11 for interntional calls that are not answered. In other words, if you make a call and there is no reply from the other side, you still are forced to pay Rs11!

This is a highly unscrupulous practice on the part of the company. I don't know if this happens in the other states. But it is rampant in Kerala. I hope the country's telecommunications authorities will take note of this and put an end to it immediately.

We are having the corporate connections of Airtel post paid about 30 connections, at our hubli unit of vaatsalya hospital getting frequent problem in network we are not able to talk for 5 min. continuously.

We have asked for the solution long back to put booster in the building, despite of repeatedly telling no action is there so far.

In future it is not going to happen then we will be forced to withdraw all the connections.

Following correspondence with reference to my complaint with paypal brings out how they misled me with reference to their associaton with Airtel of India and their prompt service.
From Buyer -
3/28/2010 05:28 PDT
They promised to activate international calling in 15 minutes but it is more than 12 hours and is now useless for me. Also, they claimed that they are a part of tyhe reputed company - airtel, India - which is false.

From Seller - Airtel USA Inc
3/29/2010 20:27 PDT
Account was created and activated within stipulated time and details were immediately sent to [protected]@yahoo.com. We delivered the service within proper time.No one committed false as we are US based corporation and doing business as per the land of the law.

From Buyer -
3/30/2010 06:10 PDT
Your representative falsely led me on telephone to believe that you are a part of Airtel of India. That is the reason why I subscribed in the first place. Secondly, he promised to create and activate account within 20 minutes which was not done. I do not want to deal with a company which gives false impressions and which cannot fulfil its time commitments. I have not activated my account and I would like the full amount to be refunded.

I am writing this after so much of harassment caused by Airtel DTH services and their unprofessional call centre chaps to me that I am repenting the very day that I choose Airtel DTH services. And after all that I have gone through I have decided to boycott their mobile phone services and sell all the shares of Airtel that I currently hold

My problem started when I purchased my LG LCD TV in Oct 2009, I got an Airtel digital TV activation Kit along with the TV and, this, perhaps was one of the reason for going for LG LCD TV.

This DTH was installed in my premises on 29 oct 2009 However for some strange reasons best known to Airtel I was not given any customer ID for 4 months – an anomaly that was realized when I wanted to recharge my connection during last week of FEB 2010.

It is at this time that my ordeal started and I used to be on phone for hours at a stretch talking to customer care stating my problem only to be told that I cannot be helped as I was not having a customer ID not realizing that not having cust ID was my exact problem. During one of these calls I was told that the activation kit no that I have provided has already been installed to some other customer in gurgaon. Numerous calls to the Nodal officer Punjab proved futile as either he did not pick up the phone or his phone came busy.

The second blunder committed by me was on 23 march 2010 when I asked for the second time a new Airtel DTH to be installed at my premises. My happiness this time lasted only 3 days as on 26 march the services were discontinued saying that my acct in not recharged(this is when I was given four months free economy package). Once again my calls to the call centre proved futile and I was shocked when I told them my cust ID they informed me that it was activated in someone else’s name.

Now Nothing but a refund of my money will satisfy me. I request Airtel Authorities to get their 2 STB, s and 2 antenna’s collected from my premises after giving my refund otherwise I am left with no recourse but to seek intervention of consumer court to end my mental and financial harassment.

sir i m using airtel [protected] from last 5years on 22/03/2010 airtel disconnected my sim registration bec of mismatch my identificatoin from there side n i talked in custmer care 121 they suggest i hv to go outlet n i said to 121 i already converted this number on my name on dated 14aug2006 at his krishna nagar outlet but in outlet they said its ur mistake than i approach nodal officer n applet officer they aggreed ki its our mistake buy u hv to wait for 1week to again avail our services n they also said nobody do anything for u.sir pldo my favour in this situation n now they are saying from our side v r not able to start again this number sir its my buissness number if they dont start i lost my customers n my payments also.pl do something n revert

I'm Santosh Kumar Potta, and i took a airtel prepaid SIM card (no:[protected]) along with my PAN card and PAN card covering letter as my photo & id proofs.
After 20 days the SIM got locked. I called the customer care people and they are telling me that the SIM card is not issued on my (Santosh Kumar) name.
The vendor is telling me that due to lack of some details, he replaced the details with some others without my permission.

I declare that I have no connection with any such modified details of that SIM card.

I have been using Airtel Mobile service since Dec 2005. My Mobile No. [protected]. On 27th Jan'2010 they have asked me to submit my ID proof and residence proof at 5pm and they have disconnected my service the same day at 6.30pm. I have submitted all the documents on 27th Jan'2010, the same day to the Airtel employee Mr. Prasad (Mobile No.[protected]) in Paradise branch. Again in the month of Feb'2010 twice it got disconnected I called up Mr. Prasad for assistance he did not show any interest. He did not resolve the issue. and I twice got it activated from the known source. On 18th March2010 again It got the service got disconnected. when I called Mr. Prasad again he was very rude and not ready to talk to me on this issue. then I took his superior Mr. Satya's Mobile No([protected]) and explained him the problem. He said he will activate the service the same day by afternoon but it is five days now he did not activate the service till now even after the regular follow ups.
It is disgusting that with the negligence of your employees I have lost my goodwill. I request you to resolve the problem immediately and take necessary action against the above said employees.

regards

Aruna
E-mail Id- [protected]@yahoo.com
contact me on [protected]

Telephone companies are the second biggest scammers after the worldwide Pharmaceutical Fraud.

I am on a Freedom 1699 1 Mbps Unlimited plan since December 2009. First off was one bitter ordeal to get the lousy/ unbelievably sloppy Airtel personnel to get my line up and running and they set me on a wild goose chase for two weeks after they took my money & finally activated my connection (several calls and threats later) ! I had promised my overseas clients that I had everything in place with the transit and I would be online within 5 business days maximum and these unprofessional ###s made me lose my face right in the beginning only to add Insult to Injury !

An executive from Bangalore called me on the 8th of March 2010 with an exciting new offer. "Sir we are happy to give out a new offer you are eligible for double broadband speed at a measly add-on of Rs. 100 and you get to make calls for the same amount local or STD and you will get 2 Mbps from your present 1 Mbps speed within 7 days if you opt for this upgrade." To which I said Yes, Please do ! And the caller said my speed would be upgraded in 7 working days maximum.(today is the 20th of March ! )

On the 11th of March 2010, I received an SMS that said "Pay just Rs. 100 per month and double your Airtel Broadband speed from 1 MBPS to 2 MBPS. Also get free call value worth Rs. 100. SMS DELIGHT to 53636 to activate (Sender AX-Airtel- 17:17:19 - 03/11/2010) which I opted in and right away and received a confirmation that said

"Thank you for subscribing to Airtel DELIGHT Offer. The offer will be activated and you can enjoy the benefits within 96 hours - Team Airtel at 17:29:13 the same day March 11th 2010.

I called up 121 to confirm the same and the call center executive said it would be done within the time frame that was promised earlier on and i would be billed on a prorata basis.

I again called up Airtel customer service this morning to let them know that the upgrade is yet to take effect after 12 days i.e., 288 hours later & the call center guy gave me a complaint # [protected] and confirmed that the new plan has been upgraded at their end on the 17th and i could expect the 2Mbps speed in a day or two maximum. I get a call at 4 p.m. today and the gentleman says "Sir you had requested for an upgrade to 2Mbps unfortunately that offer has ended and you are not be eligible for this offer !

Now Do they think we are a bunch of ###s ? I for one never asked for this upgrade, they solicited only to turn out to be Snake-Oil Salemen two weeks later ! This is totally unacceptable and downright obnoxious !

I am posting this just to skin these wolves in sheep's clothing alive ! I for one have vowed to take these unethical marketing devils to task ! I urge every single broadband customer that has been lured with such misleading fake promises.

I will post in all the consumer redressal forums that are out there and annihilate this telephone/broadband operator and won't ever quit until they eat their words and upgrade my account to the promised bandwith without delay ~! The sooner the better or I will be forced to destroy the goodwill factor in the market place by starting a storm of a bone crusher campaign against this blessed company AirTel ! Thank you !

this is Rajashekar i had brought a new airtel connection of n.o [protected] buit due to some techinical reasons you had deactivated the outgoing of this number and reson has been told that documentry problem i had submited the documents again before one week but til now i had not get the activation of my number i really feel very bad to complain this towards the Airtel please give me the certain help argently my alternate number is [protected]

Dear sir
I am not intreasted in any ipl cricket score which disturbs me I dont need your any free service ther is no option to stop on my mobile then you will start deduction. Stop all comercial advertisement calling and sms.
Prakash christopher

Calls from Switzerland to Airtel numbers in India and from Airtel numbers to landline numbers in Switzerland not happening for last two weeks. Customer services says that it may take another two weeks. The reason given is some problem with the server and beyond Airtel's capability. It depends on Switzerland companies and probaly there are more countries. Airtel did not inform this mal functioning of service in advance and now also not commiting any time bound solution. Who will then be responsible for loss of business due to non functiong of phones for such a long time? Whenpayment is not made even for one day, we get 4 times a day reminders and reminder sms. But no information when they abruptly stop the services.

Customer services says that what can they do? Its technical fault and technical team is working? My complaint# [protected]

My phone number [protected], [protected]

Sandeep Goyal

I don't know whether you are going to respond to this mail or not..
I am really very upset and frustrated with the way your customer support Representative deal with the issue.
I am writing this email regarding to the problem i am facing on my number"[protected]"
My sms pack (worth rs. 67) not working from last 6 dayz..
Every time i call either 121 or your so called complained number "198"... either you disconnect my call or you simply tell me it's oing to resolve in 24 hours... It's 6 dayz now..
When ever i am sending a sms the amount is getting deducted from my main balance..
I do have a refrence number"[protected]" this time i spoke with one of the supervisor "Renuka" she was good. she ask me to wait till 24 hous and told me that she is refunding my deducted amount also..
It didn't happen..
Again i called one rep. told me that the problem is resolved..
I send some sms from my number the was again deducted from my mail account..
I was out of town i called 198 number had a word with sup" Piyush" and the So called manager "Mr. Moin Navaz" i requested him to return the deducted balance as i am no way near to any recharge shop..he said that it will take another 24 hours...I again very politely requested him to just return the deducted balance as if there is any trouble as a am on the highway i atleast can call some one...Can you imagine what he said "i am giving you 2 Rs.. so be happy" i mean i was not asking him to give any charity to me. I just wanted my own money thats it...
If this way your managers are going to deal with the customers i don't think i will continue with your services and i will also not going to recommend AIRTELL to any one..
I hope some one is going to take action against this ...

thanks and regards
Rohan Bhave
[protected]

Hello,

I own 2 telephone numbers issued by Airtel. One, is for Delhi and the other for Himachal, registered in the area of Sarahan, Himachal Pradhesh for business.

Just today, I called to check whether my Himachal no. is working fine or not but i was shocked to find the bell ringing and the call being picked up by some other person of the same name at the other end. Now this is bizarre since my personal Himachal number phone was lying in front of me, silent and not ringing at all.

I don't know what the Airtel officials are up to. I dont know if somebody who wants to get in touch with me on my Himachal SIM is talking to the right person or not.

I would like to know the answer for this and maybe a legal procedure which can be followed. I hope it hasn't been issued to someone else by forgery of signature.

Regards,
Sunil Gupta

please see the complaint all airtel officers,
i'm in india m, gujarat, surat
i'm using airtel's 5 post paid and prepaid connections last 5 years,
and i'm facing network problem last 5 year and i'm continuee complaint for this metter,
before last 5 month it is solve temperarly,
but no permanent solution for this metter,
now faceing some problem in surat like my phone is complite in network but any one call me that time massage r not reachable or swit off
some time totaly tower gone...
only one solution for it just switch off and switch on the mobile,
i'm change my all sim cards and get new card (with pay Rs. 50/-charges)but problem still there,
i'm already change my mobile phone but, ...still troble
any time i'm complaint in customer care
after two days they call me solve yiour probleem
so please airtel officers solve my problem
gaurang patel
[protected]
yogesh patel
[protected]
mahesh patel
[protected]
arvind patel
[protected]
dhiraj patel
[protected]
praful parekh
[protected]
this all six member faceing problem

agar compny kaheti he aapke phone me kharabi he to kya sabhi ko sath me kharab hona he kya?
airtel ke sabhi officero please solve karo ye problem,
5 salse sabko number de ke bethe he,
varna kabke service provider change karliye hote

Disconnection of Prepaid Service without Valid Reason and without any Warning of Cell Number:[protected]

1. I am a class one gazetted officer of the Indian Air Force. On getting posted to Air Foce Academy, Dundigal, Hyderabad, I purchased a prepaid Airtel sim no: [protected] from a retailer in the campus on 31st Dec 09.

2. I had gone for an important official duty to Coimbatore from 09th Jan 10 to 31 st Jan 10. On 15th Jan 10 my sim got deactivated without any warning like sms or a call from the customer care. Neither could i call anyone nor could i call up the customer care as to what has happened.

3. On finding out the reason for the deactivation from the retailer who had provided the sim to me, he informed that probably the airtel office has rejected the application form stating that the photo I had submitted is not valid.

4. On returning back to Hyderabad, I approached the Airtel Headoffice at Hyderabad and was directed to contact the airtel area manager of my locality for help. On contacting the area manager Mr Vinay, he refused to help me to get my phone activated nor did he get the balance in my mobile, paid back to me.

5. Upon my asking to get my documents pulled out for verification and to find out as to why have they rejected my application, Mr Vinay(Area Manager Airtel) refused to get them from the headoffice of airtel and show them to me.

6. As I mentioned, I am a class one gazetted offiecer of the Indian Air Force and had provided all the necessary documents as asked for with the application. These documents included my photograph in uniform, xerox of my driving license with photograph in uniform and the certificate of my residential address at the place of my posting attested by the Adjutant.

7. Firstly I would like to know first of all as to why have the airtel office has rejected my application stating that my photograph is not valid. And if they have rejected my application why havent they informed me by an sms or a call for the reason of my sim's deactivation.

8. Thirdly, why i am not been shown my own documents with the coments of the Airtel official who has rejected my application.

9. And lastly, the airtel area manager (Mr Vinay) is here for the customer's help and not to harrass them by stating that "If you want to verify your documents, then please get them yourself from the headoffice located at Warangal."

I have Airtel Broadband connection for last 2 years. I am using unlimited download plan for last 2 years. On Dec 28, I asked Airtel to disconnect my broadband higher rates. But I decided to continue with Airtel to avoid major discomfort with new operator. On Jan 4, I received a call from Airtel that my plan has changed to Rs 250 with limited download. I clearly told them that I am not intrested in any change in plan and would like to continue with existing plan of Rs. 799. They agreed on this.

In Februray, I received a bill of Rs 6637 with Internet charges of 5900. After my multiple discussion with Airtel, they agreed their mistake ans asked me to pay Rs. 1300. They told me that I have been moved to my original plan of rs. 799 and future bills will be based on this.

This month, I have received a bill with DSL charges of Rs. 2237. Airtel has charged for 10 days on my changed plan for 20 days on unlimited download plan.

When I call their call centre, they adamently told me that I had accepted the plan and their executives have mentioned internally some comments that I had accepted this billing. They have given me discount and their is no error from my side.

They said, they do not care for any authorities and I can go to any court / tribunals to settle. The billing executive named "Vinod" from Bangalore attended my call.

I have been used a mobile connection provided by Bharati-airtel with lifetime validity, my mobile number is +[protected].
From 27/02/10 I couldnot connec my mobile and a error message showing sim card registration failed. I contacted with customer care and nodal officer of airtel.in. But no reply received till now. Please help me to re-activate my mobile connection. Bharati-Airtel Cheating Indian Mobile Customer.
RamKrishna Bhattacharya
1262/2, North-East Colony.
P.O.-Bilaspur R.S.
Bilaspur, Chhattisgarh. India.
PIN-495004.

To the Airtel Bihar customer care and services chain of command,

I would like to inform you that I am having big problem with below listed mobile no., last two days they call for gift recharging after recharging i connect with this person he talk to me an abuse and bad language. if it is possible please send me their name and location on my given email id.

Here is the no. [protected]

Waiting for your prompt response on the matter, your response will be highly appreciated

Thanks & regards