Airtel
Reviews and Complaints

Net work is not getting. No incomming calls in most of the times. I could not able to get income calls. People complaining that my cell number not responding to receive calls

Dear sir /madam

I want to draw your attention towards the concern which I have against the phone bill of Airtel No 011-[protected] account no [protected].
The connection was installed at 8012 D-8 Vasant Kunj New Delhi -110070, since I shifted from that place I had given request for the transfer of the connection to the new address on 21-08-2009
At first I was told that it would be done in 7 working days.
After 10-12 days I got a call from your end stating that there was no connection available at the address therefore would have to wait for a few more days as there was probability of getting the connection there. They also confirmed that there wouldn’t be any rental charges till the time the connection is not installed or termianated.to which I agreed but the connection was never installed
Finally the connection was terminated on 7th Dec 2009 only after only my regular follow up with the customer care and there is a bill pending on my account for the rental for September October and November 2009
Now
Even after so much of follow up this bill amount is not being waived off even after several assurances from the customer care
Secondly there is no follow up from their (airtel) end and when I call back to know the status of the query all I get to hear is that we tried to contact but I did not take the call which is never the case and in such scenarios why have never send the mail or sms to contact mewhich i have been asking them to do since begining
my concern is why am i made to pay when i am not liable and the delay has just been because of their incompetence.
i have been following up with the customer care via phone for almost 6 months now and all i get is new reference no
.

*************************************
First Transfer request given on 21 August 2009
Termination initiated from your end 9th Sep 2009
Final termination of connection on 7th Dec 2009
Amount pending on my account Rs 907.00 rental for September October and November2009
A few request nos for one single issue [protected], [protected], [protected], [protected], [protected], [protected]
******************************************
Regards
Majid Manzoor

Yes !

Airtel did had problems in activating my blackberry service for 299 plan (Prepaid). The amount was deducted from my balance and I was promised that service will start within 24 - hours. But it never started. I made calls of more than rs.100 to the so-called 'blackberry technical support" and all what I got as reply was "prepaid customers are not our priority, and they are helpless and I may have to wait for an uncertain amount of time atleast 10 days to any amount of time to get my service activated". Also I was never given any kind of reference number for complaints I registered. Not to mentions there horrible and unskilled officials there who use to put me on long holds, sometimes even upto 10 minutes or even disconnecting the calls after putting on long holds. Remember airtel charges money for it. And to specific number which I was calling ending with 7070 they were charging the normal call rates. No clear solution to the issue was ever presented or addressed. All the while hints were dropped to me that if I was post-paid customer the service would have guaranteedly started in 4 hours ! I was really taken aback at such a fraudulent behavior on part of airtel. Moreover it was painful to see how prepaid customers for blackberry gets step-motherly treatment. It was really terrible on part of airtel when it was revealed that they cannot guarantee blackberry service to prepaid customers when prepaid customers are the one who guarantees them the money by pre-paying it.

I also wrote to and called nodal officers but none ever replied. Airtel has provided some worst quality service and customer care in all this. After 10 days, I finally understood by now that service by airtel is hopeless for me, and there is no guarantee that it will ever be activated, even if it gets activated and some problem arises in future I would not be able to stand airtel's incompetent 'technical support'. So I finally asked for my refund as it was only ten days and they were unable to get service activated. They initially declined to refund. But after some hard talks and implications that I would be moving to consumer court and ask for refund+compensation (For all the financial and mental trouble they caused) + (If possible) a public apology in all the leading newspapers. Finally and fortunately, they had to oblige and give me 100% refund.

I instantly changed my service provider. And voila ! As soon as my new number from other operator activated my blackberry services were also activated.

This incident really has tarnished airtel's reputation in my eyes. As far as my blackberry service for prepaid is concerned I experienced lack of transparency and really horrible and incompetent customer service. And in future, I know I will never recommend airtel or any of it's services to anyone.

Airtell bills a/c no.[protected] of jan 2010 and feb 2010 - charging @rs.30/-
For utv audio cinema calls, which we never utilised and asked for this extra service.
Also we hv not requested for this service and they are charging on their own.

Regarding this I spoke to airtell customer service ref.[protected] dt 22.2.2010.

Our request is to stop this and revert and credit the extra chaged in the last two bills.

Thanking you

Krishnan sarangan

I am a Customer of Airtel Pre-paid Service. My Airtel Mobile Phone No is [protected] (IMEI No. [protected]). I have registered for DO NOT DISTURB on your website www.airtel.in http: www.airtel.in and my DND Registration Number is S1015105288 dated Dec 10 2009. Eversince I have opted for tariff plan of 0.50 paise per minute very recently I am receiving unwanted SMS regularly everyday. SMS Sender s ID: 5432101. I am also un-necessarily charged Rs 1 - per call or sms which I came to know through service reply whereas immediately before receiving this service reply regarding last call or sms charges I neither talked to any person nor I did send any SMS. Thus my talk value is reducing minute after minute every day wthout any service from Airtel.

You are therefore requested to look into the matter and stop all incomig SMS from Sender s ID: 5432101 and also stop un-necessary reduction of talk value

For Customer Care Airtel ([protected]@airtel.in ): This refers to my Email of date from my Email ID: [protected]@hotmail.com and your replies thereto. Please let me know what is Unique Identification Number that I have to intimate.you

My mobile number is [protected] ( Haryana Circle). Airtel has started a unique method of fund raising for its Zain deal buyout. It is stealing money from customers account without their knowledge. Today morning (23/02/2010 ), i had a balance of Rs 163 in my account. After making a 30 sec. local call, i was amazed to see that my balance has fallen to Rs 62. I wondered about as to what has happened here.In the mean time, i got an SMS stating that " your free trial for Games club is open now. After this, you will be charged Rs 99 per month.If you do not want to participate, SMS UNSUBGE at 54321. " Then i realized that my 99 rs has been stolen by Airtel .
I am using the word stolen because, the amount was deducted without my knowledge and without my positive consent. This is innovation of airtel to fund its Zain deal through the pockets of its customers without their been aware of it unless they are vigilant. I have given a complaint to them via complaint number 205069 dated 23/2/2010. Through this post, i want to make people aware of this looting by Airtel . Two of my friends have got three such unsolicited schemes on their mobiles. Who is Airtel to force such schemes on customers ? it is taking negative consent from customers by asking them to unsubscribing to scheme. Why should anybody unsubscribe a scheme which he or she hasn't subscribed in the first place ? and what about the customers who don't read most of the SMS es. They will keep on paying Rs 99 per month (or any other amount according to the scheme forced by Airtel) for no fault of theirs.
Airtel should return the money of all such people and stop sending sms es with negative consent. They should ask for positive consent as to whether one wants to SUBSCRIBE for a particular scheme or not.

Sir,
This is regarding to very poor efficiency of the customer dealing of airtel.I have made complaint many times to customer care regarding my complaint, but its very bad to say that there is no proper response from the destination.
The very bad thing happend was one legal letter has sent to my home. The letter mentioned that there will be a court complaint on 21st of this month and make the payment over their.It is mental harrasment for the customer.
I had a prepaid airtel number ([protected]) in the name of Saju Thomas.Then i have switched it into postpaid. I have submitted my office pay slip for taking my account. Since switched into postpaid, i have met so many problems. Customer care executive have been called me and told to pay the outstanding amount, but there is no pending to pay. I am using the Airtel website to paying the amount. Now I am so fed up of this Airtel connection. Now the customer executive telling that there is 2 more account i had, on the first account i have some amount to pay. Anyway i am expecting your kind responce to this issue.

--
Regards,
Saju Thomas

I bought a new Airtel SIMcard on Jan24 2010 from MobileStore in Basaveshwarnagar, Bangalore.
I provided address verification, etc as requested. Suddenly after 15 days, I stopped getting phonecalls and could not place outgoing calls. I went back to the showroom and demanded my money back. They told me that they sent my address verification details, etc and my phone had issues because by mistake I might have pressed some number which automtically stops service. It was hard to beleive but I dint care as long as my phone was working again.
It worked for 2 days and again I had same issue. I had to call the Hotline aand they were totally useless. After dropping my call 2 times, finally a Superviser named Punita told me my phone number got recycled. I demanded to know how it can happen and she kept saying sorry. She asked me to buy new SIM card for no fault of mine. I was shocked, its not a matter of money, but AIRTEL inspite of accepting their fault could not revive my number nor give me a new SIM card for free.
I have decided never to use AIRTEL again.
Please stay away from this provider...

Dear sir/madam,
My self jignesh doshi, was thwe ex-client of airtel ltd. , & used for a year appr. My limit w as rs. 1700 & without my intimation or informing me they have exceed limit upto rs.4000, and now the person from airtel ltd. Calling me no. Of times in a day and giving me a bad words & harrasing me, also given bad words to my senior, the person who is calling me evrey now and then his name is "ulhas sharma", and cont. No. Is 022-[protected]
On 20th feb. Mr. "ulhas sharma" had send one recovery person to collect the cheque from me as I was not there at my resid. The fellow who came to my door without giving receipt taken the cheq. Of rs.500 as mr. "ulhas sharma" has ordered him to not give receipt.

Also I had done the payment of rs.1500 on 21st feb. On the day till morning 11 am he had called me 3 times & given the bad words to me like bhikari & more.
So pls. My request you whomsoever to take action against him to avoid this type of harrasnent with any body else as he was telling me if you dont make payment I will torchered to ur mother also thats the way he had spoken with me.

I hope so u will do the needful

Thanking you

Jignesh doshi

[protected]

Details of the promotional sms is as follows
Name of the organization am-airtel
Date and time. 3 feb2010 3:25pm 11 feb2010 12:10pm 13 feb2010 6:33pm 15 feb2010 11:06am 16 feb2010 12:04pm 18 feb2010 10:32am... And many more

Content of sms you have important miss calls to know your miss caller dial... Etc...

I have been contacting customer care since aug 2017 but they are only promising & giving final dates but as usual there is no result for stoping these massages
I have already complain the same thing several times few of my last request nos are: -
([protected] 19feb2010 11:39am) , ([protected] 3feb 4:37pm with imran fakirmomad) , ([protected] 2feb2010 2:55pm with sachin g)
Today on 19feb2010 also I talk to their customer care no but as usual they are not responding they says that they will transfer call to senior & putting me on long hold & then call get cuts automaticaly repeatedly today I talk to mr kamal jaisingh he told me that he will transfer his call to mr prabhat & as usual after a long long very long hold call get cut automatically.
After that I tried so many times to talk again but they have usual practice to automatic diconnect the caller before contacting to cutomer care when they dont want to attend him & the same happened with me also.

Overall they are breaking the law of "do not disturb services" & ruining the my time & disturbing my social life so I want to take action against their customer care services & their company.

Airtel is the worst telecom company ever.

Hi,

My name is Vishwanath and i am from Bangalore.

Sub: No Proper response from Airtel Broad Band Customer care.

I had applied for Airtel broad band connection on 28/12/09 ref # TBLR
0066115 in my dad's name i.e Subramanya Hegde.Amount paid: Rs 3995/-.
Direct sales from Airtel have taken 20 day s to attend my request after 20 days
they have called up my dad's number, at that time it was not reachable and
they themselves have raised a request for cancellation.

After the cancellation request has been accepted one person from Direct
sales comes to me and promises for the connection in 1 day and asked me to
resubmit the document, I have replied that I cannot resubmit the document, later
I decided not go for airtel connection and let the refund comes back to me.
One week later i have received a courier from Airtel, One letter attached
with one cheque. The cheque should have been in my dad's name that is
Subramanya hegde, but the cheque is in the name of Ranjitha BC and the
cheque # is 151332 for Rs 500/-. The cheque # mentioned in the letter is
151333.

I have raised a complaint with Airtel customer care # [protected]. It has been
15 days over i have not got the right check back.Nobody is responding me properly.

Below is the chain of mails between me and Airtel customer care. Please go through and kindly help me.

Thanks and Regards,
Vishwanath.
Bangalore
Ph:+[protected]

Dear Mr Vishwanath,

Thank you for writing to us at Airtel Telemedia Services.

We acknowledge the receipt of your mail dated 16th Febraury 2017.

With regard to your below mail, this is to inform you that as per reference
number [protected] relevant team has confirmed that the cheque has
been delivered already and as confirmed by courier department they have
informed that the cheque is already been received by
Mr Subramanya Hegde on 2nd Febraury 2017.Kindly confirm us on the same.

For further assistance, please.
• Call us at 080-[protected]
• E-Mail us at - [email]care.[protected]@airtel.in[/email]
• Fax us at 080-[protected]

Assuring you of our best of services at all times.
Yours sincerely,

Kirthi,
Customer Relations
Airtel Telemedia Services

Go Green

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for eBill, log into [url=http://www.airtel.in]Mobile Prepaid, Broadband, Postpaid Mobile, DTH Services in India: Airtel[/url] and

register for free by clicking on 'Bill Guide' located on the left panel of
the 'My Account' web page. This will take

you to the 'Bill Preference' page where you can select the radio button for
'Receive bills by email'. Please enter your

email id and click on submit or send SMS as startebillfl to 121
from your Airtel mobile. Once you have

Opted for eBill, paper bills will be discontinued and you will receive your
bill via email month.

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Mail received from Vishwanath Hegde
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Hi,

Can anybody resolve the below issue. How long should i wait.

Thanks and Regards,
Vishwanath
*************************************************

[email]Care.[protected]@airtel.in[/email]

02/13/10 04:04 PM

Please respond to
Care Karnataka

To
Vishwanath
Hegde/db/[protected]@DBAPAC

cc

Subject
Re:
Concern
and
Escalation

Dear Mr.Vishwanath Hegde,

Thank you for writing to us at Airtel Telemedia Services.

We acknowledge the receipt of your mail dated Feb-13-2017.

As per telephonic discussion with regards to your below mail, with refrence
number-[protected] we have intimated our relevant team to speed up the process
to get theIssue resolved as earliest.the SAf number-TBLR 0079366 is under
process for activation.

For further assistance, please.
• Call us at 080-[protected]
• E-Mail us at - [email]care.[protected]@airtel.in[/email]
• Fax us at 080-[protected]

Assuring you of our best of @services at all times.
Yours sincerely,

Mudassar Ahmed
Customer Relations
Airtel Telemedia Services

Manage your Airtel broadband and fixedline account online- view current
bills, unbilled usage, and make payments. for more details call 121 from
Airtel fixedline
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Mail received from Vishwanath Hegde
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Hi,

My Name is Vishwanath.

I had applied for Airtel broad band connection on 28/12/09 ref # TBLR
0066115 in my dad's name i.e Subramanya Hegde.Amount paid: Rs 3995/-.
Direct sales people have taken 20 day s to attend my request after 20 days
they have called up my dad's number, at that time it was not reachable and
they themselves have raised a request for cancellation.

After the cancellation request has been accepted one person from Direct
sales comes to me and promises for the connection in 1 day and asked me to
resubmit the document, I have replied I cannot resubmit the document, later
I decided not go for airtel connection and let the refund comes back to me.
One week later i have received a courier from Airtel, One letter attached
with one cheque. The cheque should have been in my dad's name that is
Subramanya hegde, but the cheque is in the name of Ranjitha BC and the
cheque # is 151332 for Rs 500/-. The cheque # mentioned in the letter is
151333.

I have raised a complaint with your customer care # [protected]. It has been
15 days over i have not got the right check back. I need an explanation on
this.

I have applied for Airtel broad band connection again TBLR 0079366 on
05/02/10 today i am getting the connection i.e. 12/02/10.

I just wanted to know is this the service what you are providing let me
tell you one more thing I have been a customer for airtel from last 5 years
and have got 3 post paid connections in my name and Airtel DTH but never
faced such kind of problem. Please give me a solution before i could take
any further action.

Thanks and Regards,
Vishwanath
Ph: [protected]

Plz deactivate job alerts. 5432105
i want to deactivate this service n my mobile no. is [protected]
this service has been automatically renewd without anything done by me. and i am being charged Rs.10 for 10 days without any activation done by me

plz. check this problem

n do the needful

thanx n regards

Deepti

hello sir i am hello mobile shoppes honer (retailer) sarfraj.i complain my distributor b cos he dont give my claim money of LAP serves.i mistake e-recharge of 200 rupees & i don quickly LAP option but shaan agences not give my LAP claim so pleas action now.. ur Buisseness partner
HELLO MOBILE SHOPPE give me reply at email...[protected]@gmail.com

LAP mo No -[protected]
last 6 digit of transaction id -584955
date -14/[protected]

The airtel cheater company blocked my sim. Ie [protected] take my balance amount of rs 100 by airtel. Without informing me. It is advice to all peoples of my india not use airtel service. I had given many complains but it not solved by airtel
Air tel complaints - sim blocked [protected]
Review all air tel complaints
Air tel
Posted: 2010-01-11 by mohd. Abdul. Samad
Sim blocked [protected]
Complaint rating:
Company information:
Air tel
India

To whom ever s concern
Respected sir / madam
My name is mohd. Abdul. Samad.
Mobile no 91 [protected] address hno .16-3-810 chanchalguda hyderabad a. P. India. I had not use the air tel sim seven months but it is life time sim till 215 after seven months not used I has using this sim from 06-01-2010 (mobile no [protected]). I had recharged my mobile rs 55 and 32 also for .50paisa local call in morring today itself. 11/01/01but in after noon the air tel had blocked by sim for no reson my sim is life time valued till 2015. And u deactivated it. I had visted malakpet air tel office in after noon and talk the officer said I had to purchase a duplicate sim costing rs 50. So I had purchased it but till now my new sim of same no ie [protected] is not activated. Plz activated my sim with my no [protected] urgently note iam using this mobile no [protected] nearaly from six years. So I had very important contact. If I purchase new sim with new no its great loss to me so I requiest the air tel mobile company re activate my mobile no [protected] urgently thanking u

I am having airtel prepaid connection with no. [protected], goa connection.
I had not opted for any special vas services except caller tunes.

I did not have sufficient balance, so, with huge financial difficulties I had recharged from bangalore for rs. 50 on the above number, after successful recharge, I got an sms - "your a/c hass been recharged with rs.0.00 mrp rs.50, kindly pay to the retailer transaction id : - [protected]" without a single paise credit. So, I called the customer care karnataka at 121, I spoke with one of the airtel csr, he said that since the phone is in roaming so, all the recharges you make will not be credited and suggested me to try the recharge with the higher denomination.

Again after few minutes I had recharged with rs.100, I waited for few minutes and I got an sms "your a/c hass been recharged with rs.1.00 mrp rs.100, kindly pay to the retailer transaction id : - [protected]", I was shocked by this and I called the customer @ 121 for another time, I spoke with csr about the reason for not getting the amount credited, he replied that recharge for rs.100 is not acceptable so you try with another denomination, and gave me the customer care number : - [protected] and said the the customer care number will also be charged with std call rates.

Since, I did not have balance in my cell, I & called from a local landline to the number [protected] and explained my grievance to the airtel representative, he replied that I have called to mumbai csc, since, it is a goa connection so, call another airtel customer service center - [protected] and said that this number will be charged at std rates.

So, I called another one more new number [protected] and waited for few minutes, then my call got redirected to the customer service call centre, I explained my grievance to the airtel representative, he said that you cannot make any recharge in roaming, you have wasted by making above recharges, I asked the reason for this and told to give me the number of any higher official, he rudely disconnected the phone with loud voice.

If this is the situation then how much money is being unnecessarily held up by airtel in the whole india.

I had also mailed about the same to the customer care & nodal officer, but there was no proper response form the concerened.

not proper custmercare services not recving cahanels after having credit in account for almost four days

I recharged 50 rs. On 14.1.2010, that was an offer, in that offer recharge with 50 rs today you will get 75 rs as talktime, 43 rs on the spot and the balance 32 will get with in 48 hours, I got 43 rs ontime but I have not get the remaining 32 rs yet, my mobile no. Is [protected], I called airtel customercare many many times, but I have not get my remaining balance. They cheated me many many times, whenever I calkled customer care they told me your problem will be solved with in 48 hours,
Sir, please obey my request I want my balance money back
The customer care request reference no. Is0131289466

Dear sir,

I have taken a number from airtel no. Is [protected] in name of dhirendra kumar mishra r/o m-31, shyam park, nawada, uttam nagar, new delhi-110059, later on I have requested airtel to change my billing address to courier 'n' cargo alliance, 4/1, west patel nagar, new delhi along with some corporate connections. Now all the corporate connection has been changed in prepaid and also I have resigned from the company. Thereafter a want my number back in my old address.

Therefore I request you to kindly provide my no. [protected] in my residence address and oblise.

Dhirendra kumar mishra

paid Rs 800/= recharge on16-01-2010 at 02:35 pm and confermation massage recieved for credited amt of Rs 800/= vide Transfer ID No.[protected] . The recharde is still to be credited to my Account despite my Papa"s no of visits to airtel office at Rajbagh srinagar kashmir j&k My cell no is [protected]. Iam on tour and need my credit badly .Pl. take immidiat action and let me know the fun repeated complaints to airtel office.
Saika
cell no [protected]

Sir,

My sister doing her degree in a college and staying in a hostel and she gets call from unkown number 91-[protected] talking all rubbish words and vulgar message, when I made a call to that number, he continues the same.

I am seeking your help to do something to punish that guy or to block the number permanently.

Here is my mobile number to contact for details:[protected]

Regards,
R.MariyanandhRaj.