Airtel
Reviews and Complaints

Airtel just knows how to extract money—service is poor
I have 3 connections of airtel one landline ([protected]) and two mobiles.
Myself and my husband were made to pay the same bill therby extracting twice the ampount of payment by airtel chennai. Without any notice my phone was disconnected and one guy called me saying ur phone connection will be restored if u pay instantly. One guy turned up and I paid him 1004 cash. I told my husband regarding this and he said he also had already paid airtel thru on-line payment. I called up airtel about duplicate payment and said I want a refund. The lady on the other end was uncouteous and just making me believe its my mistake to pay whereas they only have some links with some collection agency which just extracts money from people. That airtel person didn't even have courtesy to tell me that they will take care and somehow adjust the extra sum against next bill.
This is the second time it has happened. Last year also there was duplicate payment and it was not adjusted.
Airtel should employ people who are able to listen and solve the problems rather than just showing customers they are invaluable

hi i m dr.arvind baweja hv 2 broadband connectio already n applied for new one on my residence on25 jan 2010 with commitment of getting it start on next day 26 jan bt nw its 28 jan i didnt get any call n even wen i called to ur sales executive MR GHANSHAM [protected] .he didnt take my call n repied I M BUSY WILL CALL U LATER n after 3 hrs wen i called again he connected me with MR RAKESH [protected] who misbehave with me n also said we didnt hv man power to give u connetion today n will call u wen we have still nw i m suffering after paying 3 month advance rental also n really sick of ur company n employees.

plz report me what action u r going to take n wen i will start with my new connection.and if ur company cant give me this facility plz refund my money n also take my all broadband connection back.

applicant
dr arvind baweja
my other connections are
[protected]
[protected]
my alternate no is
[protected]

Dear sir,
My name is Manosh, my mob:numaber was [protected], the valdity of this number was the last December2009.Unfortunately, i can`t renew my number.(i`m working in abroad).This number is my fancy number, so i want to retain this. I request you, that please renew my number, so i can used it for my dialy usage.
yours faithfully
manosh

Dear Sir - I am writing this complaint on behalf of my Brother in Law Dr.P.Ratnavelu .M.D., of Chennai India .
He is using Airtel prepaid card @ Chennai - India and his mobile No. is
0091-[protected] - He is using the above said mobile for more than 5 years - When Air Tel company issued the sim card his address and other proof have been verified and issued -
When he left to Hongking and New Zealand for short trip he applied for International Prepaid roaming card and after paying the Deposit amount
and after verifying his address proof they have issued prepaid roaming card which he has used it only in Hongkong - after reaching Auckland - NZ he was not able to use the same and when contacted Airtel office at Chennai - India they replied that they have deactivated since the address provided was wrong - I am surprised when the International roaming card given it was activated and how suddenly it got deactivated when the Dr. reached Auckland - Dr was not able to contact his people in India and elsewhere and he underwent such a stress - Now after reaching Chennai - India he contacted Airtel Office and he was informed that the address given by the Dr. is wrong - I wonder such a big company would do such a mistake putting the Dr. a big problem - I wish that the company should give an correct explanation and refund the amount with a apology letter - thanks -Jayaraman Madanagopal on behalf of Dr.P.Ratnavelu of Chennai - India

I have moved out of India and due to urgency and other factors I was not able to pay my bill for Airtel number [protected].
As nobody is using this phone after I left, I contacted airtel customer care through email and asked them the procedure for bill payment of outstanding bill online and closing the connection.

In reply they sent me the process but that process of bill payment was giving error as Invalid number. I reverted them that this process of bill payment is giving error. In reply they sent me an acknowledgement number of the complain.

Then, after waiting for someday, I tried again to pay the bill. But it is giving the same error. I am following up with the airtel customer care from last 2 months but they are not replying to my mail. Last reply i received from them was 2 months earlier and that was the acknowledgement number.

Can somebody help me out of this situation as I don't want to keep any debt in my name back home (India).

My phone number is [protected]. I recharged my airtel phone with 1499 rupees plan and since then it's been deducting wrong amount. If I check my balance after 10 mins with no use the balance would be less. This is making me dislike airtel and shows that airtel also do these kind of things to rip people off. If anyone from airtel reads it pls fix this problem or I will never use airtel again and let every single person about this service. I'm very disapointed.

I have recevied a call from+[protected], person told me i m calling from airtel headoffice & u r lucky winner & get a price money 10 lakhs. for more details call on+[protected] talk to sunder singh, he will give u full details.He also collect bank account no. or home address & told me to purchase rs. 7700/- srk's DTH coupan. It is a fake call... plz alert...&Airtel costomer care executive told we can't help u...

Airtel usa inc. Is really terrible. It is fraud. Customer support is rude. Don't every sign up and waste your money

Hello sir,

From past 2-3 years airtel prepaid service has been started here, but since then we are facing "cross-connection"
Problem, when ever we make any call to any network it is connected to some other number, for 10 calls sure 5 calls are a cross-connected. So its a humble request that you kindly help out to over come this problem.

Thanking you sir.

I recharged my connection no - [protected] for inr.333.00 on 07/12/2009 while I was on domestic roaming at ranchi, india but immediately inr.96.00 was deducted. On enquiry, it was informed to me that the amount was deducted for the activation of international roaming though no request was made either by me or any member of my family. But I didnot object because I was supposed to proceed to uae by 20th december, 2009. However on reaching uae, I couldnot access any network i. E. Etisalat or du. I sent one sms to no [protected] (Which is supposed to be the contact number of nodal officer) on 29/12/2009 at 21:30hrs ist informing my problem. So please return my money whhich has been deducted from my account at the earliest.
Thanking you,
Debashis biswas. Flat n0-412, block-a, 13 k. B. Sarnai, kolkata-700080, west bengal, india.

I have been using Airtel mobile services for past 5 years...last year i lost mobile phone and all the contacts during a journey...i canceled that number and lodged a complaint with police as well...after that i took a new connection from the same service providers...But now it has come to my notice that my previous mobile number is being used by someone else...those who didn't have my new number happens to call to that number...i don't think this is right...

Hi,
I am J. Nataraju and my number is [protected].
I took this postpaid conection few days back for which they asked for address verification. I provided with everything and gave them a day to come and veruify the address. I put everything correctly but they enetered my address incorrectly in their database. Some person from Airtel called me and told that we came to your hoem but you was not there so please give us time when can we come and verify address. I gave them time. After few days they send me a letter to my office about the postpaid plan and my rental things on which there was wrong address. I complaint to customer care that addres you wrote is wrong then where you went. They said sorry and corrected the address in their database. After 2-3 days I got a call for address verification and when I will be available. I told them to come on weekend and specifiy the time. Nobody came to house to verify my address. Now suddenly they barred my outgoing service. I went to Airtel outlet and tell them the problem. The desk people talked so rudely and asked that your address was not verified and so service barred, I told that nobody came to address verification for which they replied that a person came to your house on Monday (which was a regular working day and which I dint metnion to meet me) and he dint find you. I tried to explain that it is my office day how can I be at home and also dint come on my told time, for which desk people replied very rudely and said no change can be done to your service and we are cancelling your number. Even its not my mistake but those guys are putting all things on my head saying why was you not there, give some idiots a thought that how a bachelor working person can be at home on workign day.

They are not ready to help for anything. Its like a mentla harassment, I just cancel my old number and gave this number to everybody and if they cancel again I have to cahnge my number. Is for this type of service BHARTI AIRTEL will be proud of ?

Regards
Raju

I have an Airtel landline and broadband connection. Payment has been made on a regular, monthly basis by direct debit. Last month as usual my bank account has been debited. However, yesterday the telephone was cut and the reason given was 'non-payment of bill'. This is a ridiculous situation and makes me angry for the unnecessary inconvenience. Not only that, I had to pay the amount again before they agreed to reconnect my landline. What has happened to the money debited from my account and who is responsible for this mess?

Sir,
I have bought two airtel mobile numbers by my name...[protected] and [protected]. These were postpaid for two years. after that I convert these numbers as prepaid. but after that my numbers were frequently disconnected for many a times. I have many a times gave my id proofs & other related documents to company. I am very upset because these are my professional numbers & I have got a large loss in my bussiness. Please Sir, help me
with regards,
Tarlochan Singh s/o Arjun Singh
vill Naya Gaon (mohali)

To

The sales manager (Cug)

Airtel

Sub: letter of complaint and dissatisfaction against the cug sales team of airtel.

Dear sir

I am a customer of airtel for more than 10 years and more or less always received good service from airtel. Now when I have taken cug connection for my company I have received severely bad behaviour from a senior sales officer mr. Palash biswas ([protected]) kolkata (Bharti airtel service limited saltlake).

I would like to mention the series of incidents that had happened. Though now I have totally lost hope to get any cooperation from airtel however still being such an old customer I thought of informing airtel. I had taken the cug connection from a sales executive named gautam sengupta ([protected]). The day I took the connection his senior mr. Palash biswas also accompanied him.

I took the connections on 20.11.2009 and I asked them to activate only 4 connections the same day and the rest 2 in january 2010. Once they took all my documents they activated all the connections without my permission.

Later when I denied the verification they called me and requested me to adjust as they said that they have to meet their target for that month. But I never imagined that to meet up their target they can be so unprofessional. And they also said certain other things that they would do if I cooperate with them to meet up their targets. If this letter of mine receives proper response then I will share all the incidents with airtel in details.

I agreed to it because I never thought that I would receive such behaviour. Initially they promised me the 199 cug plan and then after activating they said that it will be the 249 plan but they have arranged for 20% discount which would make my monthly rental 199. However when I receive my bill statement I find the 249 plan remains the same. When I contacted the concerned person several times but they behaved very badly with me especially your senior sales officer repeatedly.. After this incident I feel cheated.

Are targets the only factor for you¿ll employee satisfaction is nothing.

Due to this misbehaviour I have not yet paid the bill. If you wish you can check the call logs or do whatever you want to investigate my complaint. I was supposed to take more 20 connections this month but unfortunately that would not happen because I will make the payment and close all the connections. It is very painful to have experienced such behaviour from airtel.

I have escalated the matter and I will escalate it further to the head office I don t know how much it will be taken care off but at least as a loyal customer I expect some kind of good behaviour from you guys and not face such bitter experiences. Trust me here money is not the issue; the issue is the behaviour which is very disappointing.

Hope to get some response.

From cug connections: [protected] 1 2 3 4 5

Suranjan kumar ghose

M. C. Electronics corporation

(Proprieter)

Personal no. : [protected]

Hello Sir,
I lost my mobile tonight. My Airtel sim (KERALA) is also lost. Number is [protected] . Please block my airtel sim atleast for 24 hours from now, because Airtel Office will open only at 9.30A.M tommorow and now the time is too late. Tommorow i will go personally to Airtel Office to block my sim, but for now please help me..i cant block any calls from the sim in night.. Please inform me to this email id [protected]@yahoo.com

Please sir, do something..

Airtel is a leading leading telecommunication company in India. Seeing their advertisement in USA, I opened an account in Airtel Call Home One India Plan, paying $10 last week. On the day of opening this account, I was able to make a call to India and after that, I am not able make a call to India. In the last three days I have been trying to talk to the customer care number [protected] but this number does not work; voice says that this number does not exist. Mails to the customer care, [protected]@airtelcallhome.com, are not responded. In my account there is a balance still. With this, I wish to make a complaint to the company and to share my sad and bad experience with Airtel with other prospective buyers of this Airtel Plan for making a call to India.
S.Mullai

I tried to unregister my mobile number from Airtel call home services and the customer support persons are not able to unregister. They said they can never unregister a number from their database as its out of their policy. Can we fight legally to get my number removed from their services? please help me in unregistering.

I am being charged everyday by airtel Rs. 10 via sms from 555630 for mobileshare.in while i am not using that service at all. i request to deactivate that service immediately from my mobile [protected]
Hello, I am not using your Airtellive wap(dada.net) service. But why you are charging every day Rs 10 from my Airtel mobile account. My phone number [protected]. Who asked your service? So please do not charge from my account. I hate your service. If you charge from my account, I will take action by consumer court. So cancel my subscription. I am not like your service.
deactivate airtel live
deactivate for textbased servise on airtel wap on phone nos [protected]
Country code(India): 91
mobile no:[protected]
cancel my subscription

This complaint is regarding download and activation of hello tune fraudulently by airtel customer care. On 26th dec at around 8:00 pm two sms arrived on my phone stating deduction of Rs.15 for downloading and Rs. 10 for 10 days subscription which took my balance to below Rs.-4.58. All this occurred without me even requesting any hello tune from customer care. Since I was on journey that night in a rural area i could not get another recharge despite of the fact that I faced an emergency that night and was not able to make a call because of this fraud by Airtel. Upon contacting Airtel customer care the next day I was told that there was a call made to the customer care from my no. on 26th dec at around 8:02 pm in which the request for hello tune was made. On hearing this I argued that I had never downloaded any hello tune or subscribed for a hello tune since last one year. When I said that the whole conversation is being recorded by me for producing it as a proof in consumer forum, he explained how the hello tune can be removed and gave an assurance of correcting up things by 12:00 on 29th dec and gave me a Complaint Id no.459400. Being an IT engineer I was myself a loyal customer of Airtel earlier and was even going to recommend its Data services for my firm, but now no more. It's not just a matter of Rs. 25 but a matter of trust that these people are losing. I used to trust airtel because of its unmatched service and coverage in Bihar and Jharkhand and availability of network in rural areas even during lightning and thunderstorm when all other service providers switched off their towers in our area including BSNL Reliance, Tata, Idea but what happened on 26th came as a shock to me. As a result I have stopped relying on Airtel now and would be reconsidering my plans to use Airtel's data services for my firm. Hope somebody from airtel sees this post or I would be compelled to go to consumer forum for redressal. My contact no. is [protected].