Airtel
Reviews and Complaints

Wishes
Dear sir/madam

I have owned a postpaid connection in airtel Tamilnadu. Now i am in Thailand. Before to Thailand, i kept my number in the safe custody for three months. But, my trip was extended in Thailand. I can't get that number.

Now, i am coming to India on this month end. Is there any possibilities to get the same number back. I am using that number for the past 5 years. I need the same number.

my number is : [protected]. I have kept the number on safe custody on Dec'08.
I have got that number in Madurai, Tamilnadu.

Pls, do the needful.

Regards,
M.Rajalaxmi.

Dear concern,
Me & my relative have two airtel sim with Youth pack scheme, Six months back we were usualy receiving a sms from airtel to recharge our sim worth Rs. 101 & get six months validity but few months back suddenly airtel stopped sending this sms, on enquiring from customer care, they told us to recharge with 152 Rs for only one month validity but the extreme is that we completed our validity somewhere on 24-07-09 or 25-07-09 & on recharging our sim with Rs.152 this time it converted into talktime recharge, & on enquiring on customer care many times, we are still not able to recharge our sim, It seems as even customer care is not having adequate knowledge of any thing about airtel sim cards & schemes.
Now You are requested to Pl. guide me for getting validity or refund my money 152 Rs. each that I invested to recharge my numbers i.e.
[protected], [protected]
Also guide me if I could convert this sim no. into Lifetime validity plan.
The considerable thing is that my grace period is ending on
09-08-09, so You people are supposed to react on today only.

best regards
Jai Kumar Mittal
Email : ankug2k @gmail.com

I am an old customer of airtel and i am the firs retailer in my village and had most supported airtel than any retailer done here. On 13-07-2009 i decided to divert my incoming call to my another airtel number for my convience, and i made an offer echarge to reduce the call rate to the diverted number as advised by the customer care. But after diverting i noticed that i am only getting airtel calls as diverted calls, i called customer care and complainted to them.then they asked to change my mobile and said some other reason. then they said they will take a complaint and forward mails and solve my problem within 3 days. but on calling after 3 days they repeted the same. But even after waiting 7 or 8 such "3days", i had not got my issue being solved.
This shows how unprofessional and a false commitments airtel would give ...
My problem is a simpile one, but they would not give much attention to solve it even after 23 days !
If i don t get my connection done within 2 days i would disconnect airtel connections and change most of my customers from Airtel to any other network.

After asking the dealer to tell us the minimum recharge scheme we opted for the 60/- one unaware that it is a top up not validity. we required validity. after filling it in the cell we asked him abt the validity he replied saying that u did not ask for validity. we hav visited this place a couple of times and he himself told us that recharge means validity and top up is wen u have validity u only require balance .. he was busy talking to his collegue, , otherwsie he is supposed to inform that this scheme has no validity.. he answered that all ppl opt for the lifetime schem and no one opts for validity.. we do not mind that he gav us the filling coz that can be used but his behaviour was very rude he was raising his voice and spking wen we were calm .. this is not done he is supposed to spk properly. that is our complain. His name is Rakesh pl let him know that we hav complained and giv him a warning.. his shop is at Mahakali Road, Andheri Ph. No. is [protected]

Respected sir,

I had a complaint against airtel for my phone no: [protected]. Sir, case is like that I am working in dhl express india pvt ltd, as per our company policy all mobile bills should be in the name of company only. I put a request to airtel connaught place office regarding the same. I filled a form to transfer it from my old address to my company’s address which is dhl express india pvt ltd: 71/3 najafgarh industrial area rama road new delhi: 110015. I had submitted my office identity card and a noc letter from my administration department stating that they don’t have any objection of getting the mobile invoices in their name, along with the form of airtel.In my office identity card my address is written as of my bombay address as my registered office is of bombay. For that problem I had given a letter on my company’s letter head stating that this is my local office address so please make changes accordingly duly signed by my administration department. But airtel had refused to accept that and disconnected my phone no. After long discussion I again request appellate officer ms jyoti rawat in airtel regarding change of my billing address to my residential address if they can’t update my office address to my phone no. I had submitted my voter i - card to airtel conaught place office. Appellate officer takes action and change my office address to my residential address and I got confirmation from airtel via sms and email that my address has been changed and now some one from airtel will visit my residence and verify my id. I receive this sms on 5th aug’09 and shockingly my phone was again disconnected on 5th aug’09 at 8:30 pm. I again called airtel customer care asking for reason of disconnection that again stating the same story saying that my office id was not acceptable to them so please provide us a valid office id. I can’t understand this if my address has been changed to my resident address then why they need my office id. This is harassing me. I am facing lot of problem just because of airtel. I am the sales manager in this company and I have this no for last 4 years. Now I can’t take new no as I had circulate this no to all my clients. I suffer a lot in my office work so I want a compensation of my time and work.

With regards

Suveer chhabra

Territory manager

Mobile: [protected]

Dhl express (India) pvt ltd. ,

71/3 najafgarh industrial area

Rama road,

New delhi - 110015

Delhi, india.

Phone - +91 (0) 11 [protected]

Phone - +91 (0) 11 [protected]

Toll free nos : [protected]

Fax - +91 (0) 11 [protected]

Suveer. [protected]@dhl.com

www.Dhl.com

This is regarding my postpaid connection no-[protected], which was suspended due to some mistake with the subscriber enrolment form. It has been resubmitted on the 28th jul 09. Immediately after the service was suspended. This connection was given by mr. Aniket as part of his marketing in the month of march 09. We are been contacting mr aniket regarding the connection but there has been no response. The customer care executive asks us to contact the airtel relationship centre in chinchwad where we had submitted the related forms. When we contact them they say speak to the cce as we cannot help you, and now they have stopped taking the call. And now the mail id nodalofficer. [protected]@airtel.In or [protected]@airtel.In doesnt exist.
This is the most pathetic service ever seen.

Thanks,
Jyoti rahul.

my airtel no is [protected] last 1and half month i recieved spicy love and joks sms but now i dot have any spicy sms plz stop my sms offer plz

minaj fakir
[protected]

Airtel "customer care" both 121 and centers should be ashamed of themselves for calling themselves "customer care" and start calling themselves "customer despair". There is no bloody care. Its full of such crap people none of whom know what they are doing.

I got a post paid connection on 4th of July and it stopped working while I was outstation after a couple of weeks. Just showed unregistered sim. After numerous attempts to get to there "customer despair" excutives they said my documents had some verification problem. So after coming back to the "despair centere" where I had got the connection I showed them my bank document showing them a new proof of address...inspite of already having given them Ration card and pan number. The "customer despair" center executive(there is no executive its just a fancy name for cheap labor) told me there is no problem with the verification will start in the next four hours. This exactly same procedure ran for 15 days with the same answer everytime ... with the 121 despair excutive telling me different things and the center despair executives telling me different things. the "will start by 4 pm". Then eventually I got tired and asked them to cancel the connection and the center despair executive told me my SIM has magically screwed itself so I need new one. Got new one and told me will start with 4PM(Inspite of me telling me a hundred times that there is no problem with the SIM). Same procedure repeats again and again. Then next time I go to the despair center I am told I am screwing the SIMS myself. I dont know where they pick up these idiots? By that time it was 4 August and I got a call from there Ahmedabad office asking me to pay the bill. But since my mobile is not working they call me on my landline. That that iiot tells me my phone is not working because I have not paid my bill. I am really restraining myself from calling these guys ###*****. And to top that that female who called me told me I should set up there if they told you there is a problem with verification then its true, if its problem with SIm then its true, if its problem with bill payment then its true, and that she is so smart that I should listen and do what she says and also that I should set up my own network if I cannot live with my mobile phone not working for 20 days and I dont like going to the customer care center so many times. I intend to take them to court and if some collection agent comes to my door they are looking forward to an FIR the next day for harrassment(after I let my dogs loose on them).

Dear sir,
My Motorola L6i mobile IMEI no [protected] with airtel prepaid sim card no:[protected] [sim card belongs to my son R.Syed Thanveer Ahmed] phone bought from poorvika mobile world cellphone shop under bill no:185 dated on 29.06.2007 for the amount of Rs 4600/- the both sim card with hand set of above mentioned were lost by me on 02.10.2008 in this regard i have lodged a complaint with airtel by their registered complaint no:[protected] on 02.10.2008 till today i have nothing heard from airtel company I request airtel to kindly block both hand set by its IMEI no and airtel sim card by its phone no immediately without any further more delay.
Yours
S.SYED ABDUL RAHMAN&R.SYEDTHANVEERAHMED

I am very disappointed by the service offered by Airtel and the worst is that no body is there to listen, all gives you the false statements. I was taken airtel broad bond connection 1 year back. i was taken 256kpbs the internet always very slow & the customer support also worst. Now i have changed my home & intimated airtel customer care to disconnect the net but they told me to reach airtel branch & submit documents. Also i told them to give connection at new home but they told me to reach airtel branch & submit all the documents to do further process and also they told me it will take 7 days time to relocate connection.

Hi,

I have been using Airtel postpaid number since few years. I have taken a number in my name to be used by my son. He had to travel to US in March 2009 so I had put his number in Safe Custody with Airtel dated: 16th March 2009. The Safe Custody Period was 90 days. I had cleared the unbilled amount then and there only that was Rs. 641 which meant that all dues were cleared.

Till date (31st July 2009), my son is in US only and I have been receiving the bills every month. He has not used that number since then. But on 12th April 2009, I received a bill of Rs. 19, 816 whcih stated that the calls were made from that number on 25th March 2009 (then the number was in Safe Custody with Airtel-Ref. No.: [protected])
I immediately logged a complaint against that bill and got another ref. number that they would resolve it ASAP. Ref. No.: [protected].
After one month, I again received another bill with a huge amount and since then I have been just logging complaints about it but nothing is happening.

Note: 1. The connection credit limit was only Rs. 3100 but the bill exceeded Rs. 19000.
2. The number was put in Safe Custody with Airtel for 90 days and during that period, the number was misused.
3. Today I have received a letter stating that Airtel has been calling me again and again and if i dont pay the whole amount till date then Airtel would take a legal action against me.
4. The unbilled amount mentioned above of Rs. 641 was charged twice as they misused my card through which the payment was done by swiping it twice and without my lknowledge.

Kindly look into this matter ASAP. Its a humble Request.

Regards,

M.K. Razdan
[protected]

SUB: Reference to airtel fixed line & internet connection : account

number: [protected] (disconnection of internet-broad comm & fixed

line).Ph: [protected]

Dear Sir/Madam,

On 28 June I received a call from airtel customer service, bout the

pending payment & I informed them that I didnt receive the bill &

also that 5 July I am leaving for Kolkata, will return after 20

days. Please send some body to collect the same on priority basis

"before 11:00 am " as after that I leave for work.Representative

promised me that a person will definitely come to my house for

collection. Finally, 3 July, person comes, I was at work, my

younger sister & my son was at home. rep came around 2 afternoon

"despite of fact that I re-iterated that I leave for office at 11"

& somebody was suppose to come within 2 days since i spoke with the

rep.

The kid is 6 yr old, being not aware of situation, he asked the

person to leave. Now after almost 15 days, 18 July, rep calls me

from airtel service, threatening me of the possible consequences

that may happen. I asked politely to the person, that i am in

kolkata, wl return on 20 july, pl send somebody to collect payment,

as I intended to pay the same "before 11 am).

Now its 1st August, no call, noone came for money collection. One

thing that happened, reaching gurgaon, next day 21 July, no

service, they just disconnected.

I am so frustrated with the nature of service. People are so

relaxed, no responsibility & professionalism.I am disappointed.

Airtel is least bothered of the fact that for any resolution that

they just disconnect services.

Now that i am leaving to airport, what else I can do. You people

working in Airtel don't bother about the "service" to the

customers.I being a customer was accountable & responsible enough

to let you guys know that I want to pay, But no response from

your side. This means people who are defaulters are best . people

like us who follow rules & care bout the company that provides

service are no where in picture.

Now I just don't want to receive any phone calls for payments as I

am mistreated & got harassed by this "Airtel". Enough.
NO One in the company is ready to resolve the problem, whilst

reserving my right to claim against you, the mental harassment that

you people did to me.

Even I am working in the organization, where "SERVICE" is our life

"American Express Company". I respect my company values & make sure

that I am the face of the brand. I treat account of customers not

mere "transaction"... but "customer, human beings" we treat them

the way we would like to be treated when we call some other

customer service providers.

I look forward for action taken against people who harrased me

being so ignorant towards one basic term called "SERVICE" for which

they are getting paid for, specially they get their salaries for

what money we pay for our services.At-least they should be taught,

merely talking on phone doesn't resolve a problem, action to be taken

as well .My intentions was to make the balance payment & now, i wl

nt make any payment & surrender the instrument.If this is what

"service" I receive. Thanks you so much, I am not willing to pay

anymore. Dont want service now.

I will wait for 7 days before arranging for the matter to be

corrected by a third party at your cost or seeking help from

Trading Standards, consumer group, solicitor etc.

Yours sincerely

Ritu Lal

[protected].

As customers of Airtel for the past many years, and having a monthly spend of over Rs. 20, 000/-, we have learned Never to expect Airtel to Listen to our problems.

After all, customer service is a thing for the Western world. At least this is what Airtel, a multi-billion dollar company with N number of partnerships across Industries, believes.

Our small group of companies have suffered at the hands of Airtel's dismal service one too many times. But, who's listening?

Whether its because one of our 8 year old numbers is erroneaously cancelled (without any request from us and despite our bills being paid in timely fashion), or whether it because we have gotten our billing started for a Rs. 1099/- internet plan for over a week, without being delivered a modem, or whether it is because we have our PRI (digital line with monthly bill of Rs. 20, 000/- plus) billing started 10 days before the physical installation of the EBPBX (raising an extra bill of Rs. 8, 000), or whether we have our promised PRI line bill adjustments not showing up in our bill for the following 2 months, and subsequently having the service barred despite having wrong bills generated, Airtel continues to be a company that has risen to the top because we remain "Santusht" with the service it provides.

If you ever try to speak to escalate your matter by dialing 121 or [protected] or [protected], the many "customer service" numbers available for the company, you will just be told that there is NO procedure for this.
If you ask for the Employees ID (so you can hold them responsible for their statements or so that you can speak to them in case your phone gets disconnected by them), you will never get it - "Sir, we aren't allowed to give that out."
No one is tracking conversations, and Execs are cutting calls they don't want to deal with. No one is recording these calls, as they do in UK or the US as standard process.

Why should they be - after all, the company still continues to grow with lack of better alternatives available to customers.

Here is one of our complaints, which is still not resolved - 17 days after it was first lodged, and despite "daily" calls for help.

"From: Our company's email
To: selecttouch.[protected]@airtel.in; nodal.[protected]@airtel.in; care.[protected]@airtelbroadband.in
Subject: Broadband Re-activation Delay on 011-4XXxxxxx
Date: 27 July 12:50PM

July 27

To,
Manager
Airtel Customer Service

Subject: Request to re-activate broadband - unsatisfactory service

Since July 16 we have been calling almost daily to get the Broadband re-activated and get modem for the same on our Phone number 011-4XXxxxxx - which is in the name of our company, XXX Pvt. Ltd.

July 16th - Ref ID 80418xxx - The request was first lodged on July 16, 2009 with Ref Id 22055xxx and Insp Id 80418xxx was given. We informed the Agent that we already had Broadband on this Number earlier, and wiring is already in place, and we had just gotten the Broadband cancelled 6-8 months ago due to non-usage. We requested the agent to re-activate the Broadband with the Rs. 1099 plan (384 kpbs, Rs. 100 worth calling free, unlimited download) along with a wireless modem. We were told we will receive an SMS in 5-10 minutes confirming our request has been lodged. We were also told it would take 48 hours to get the work done.
We are also told it will take 10 days to get Wifi modems (as it was out of stock)- and in the mean time Regular modem will be provided. This meant we would get Wifi modem by July 26th.

July 16th - Interaction ID 88004xxx - After 20 minutes of not receiving any SMS, we called and confirmed the request had been lodged and were given this Inspection ID. Again, we were told we would get the Broadband activated within 48 hours.

July 18th - Ref/Ins ID 88419xxx - We call again as we had not heard anything from Airtel. We again called and are apologized for the inconvenience and told that the matter will be escalated and we will receive a call to fix the matter with 24 hours.

July 20th - We call again and given the same confirmation as on July 18th.

July 22nd - We still have not received any call back from Airtel. We tried to call 121 number again and it was not working for 30 minutes.

July 22nd - We finally make it through, and are transferred 3 times when we are explained the issue (from Broadband to Manager and Back to Broadband). They take my Account number and tell me they are migrating plan right away. They inform us that the request is being sent to the Back-end department for Modem etc. They tell us Wifi modem will take 10-15 days. This means, now we would expect modem by August 5th. Before we can get confirmation on this call and Ref ID - the call is disconnected.

July 22nd - Request ID - 12255xxx - We call back after the phone is disconnected to make sure our request has been logged. Nothing was in the system. Again we had to get plan migrated to Explore 1099. Our mobile number is taken so we will get call to double check if we want to migrate plan.

July 25 - Still not heard back.

July 25 - Insp Id 89506xxx - We are told our Migration has already been done, and once again given confirmation that we will receive the modem within 24 hours. How can billing start without modem? We have specified we want the Wifi modem, but can do with the wired modem until you get wifi in stock. We are told on phone by the Agent that we will get a refund of the billing period at 1099 plan for the days we have not received the modem.

July 27 - Insp Id 89867xxx - Nothing has happened. Still no modem. We are again guaranteed the modem will reach us by tomorrow. We are also again told that we will get a refund of the billing period at 1099 plan for the days we have not received the modem.

This experience has been very grueling and unsatisfying. Each time it takes 20-25 minutes to get the request lodged. This means, we have spent 4 hours of our time during work hours over a period of 2 weeks to get a simple reactivation & modem done - and we are still not sure or confident any action will be taken. There is no formal procedure to escalate matters - and no responsibility can be assigned if the matter is not resolved. How can customers continue with such service and procedural gaps.

We request that our matter be resolved as soon as possible without any further delay."

July 31st - 12.30pm - We have still not heard anything from Airtel. We call again, and after much frustration, and finally having to say that we may need to lodge a formal complaint regarding this, we get to speak to a Manager (Mr. Varun) there. He tells us that after reviewing the entire matter, he has informed us that the original July 16 request had been lodged for "Additional Service" and not as a "Reactivation" and hence it has taken this long. So, he said he was putting a brand new request for us for "reactivation" - but I told him, the billing had already started for past 10 days, but we still have no modem. He put in the fresh request and gave us req. id (22631xxx) - and said that our problem will be solved by 5.52pm the same day. We are relieved, and expect the matter to be resolved.

August 1st - 12:00noon - Still no response. No modem. 3 calls made again to 121. Each one is useless. We are angry - we ask to speak to manager. "No, this is not the procedure." comes the answer. We shout - we get a number that doesn't work (011-[protected]) of Mr. Gurmeet. Well - the number doesn't work.

August 1st - 2pm. We again call 121. Sweta on the line for us - but despite explaining our concern to her, she has nothing more to say than "Sir, your problem will be solved in next 24 hours". We have heard this same answer 15 times in the last 15 days. We can't trust anythign these executives say. We can't trust Airtel. We ask to speak to the manager (with little hope of getting any resolution) - and she puts us on hold for 3 minutes, listening to the same old Airtel tune that we have started to hate by now. She comes back - "sir, sorry to keep you waiting, but I cannot seem to transfer the line." We can't believe it - are we talking to Airtel, a telecom Giant? Once again, we ask to try again - 5 minutes of the Airtel tune - and we're going crazy - and then, believably - the phone goes off the hook.

So - if you have had similar experiences, join this fight to shut down every operation this company runs - until it first learns to serve the customers that give it its bread and butter.

But, who's listening.

Aap ka din (A)shubh ho!

Copy to airtel
1 copy sent to trai

Hello sir,
I am from amravati, maharashtra
My mobile number is [protected], and [protected]
I was a prepaid customer since 2004 with mobile number [protected], but then in 2007 some promotional executive approached us and offered us a police plan 150 rental and airtel to airtel calling free,
As I was priviously a friends customer I was charged 10 paise/min so it was really an attractive offer 4 me, so I converted to this police plan rs 150 rent, and also took 2 connections for the family initially and then 6 more connections wi9thin a month after experiencing the benifits, and now its allmost 2 long years I have been using this postpaid plan, I even built up an airtel network in my whole family, as it was totally free for me to call airtel,
But all in vain, these airtel people cheated us by changing the plan abruptly,
Suddenly since 1st july airtel changed all its 4800 police plan connections acccross maharashtra, giving an excuse of that company cannot offord that plan anymore.. So the new charges are from free airtel to airte to 10 paise/min,
Now 1st of all how can the company change the plan so abruptly, without any prior intimation, and we were promised at the time of taking new connection that postpaid plans never change,
But now as we dont have any proof of verbal promises, we are helpless and ditched from airtel,
Its a sort of mental harrasment,
And if we continue using the same way we used to, we cant afford to pay such heavy amount,
We just want the changes made to the plan to be reversed... Connections which were alloted 1yr after our plan are also still going on with 1500 minutes airtel to airtel free, but our plan has been changed...
I jst want the plan to be reversed or it should be converted to 1500 min free airtel to airtel rs150 plan
Coz now we all have airtel numbers in the family and you can v. Well understand how difficult it is to change the numbers,
So this is just a torture/ fraud/harrasment from airtel,
Nd if the company couldn't afford, why did it launch the plan...
I request an immediate action against airtel for this issue..
[protected], [protected]
Ashutosh ganeshpuri
Amravati
Maharashtra

The other numbers of my family members and my friends are
[protected],
[protected],
[protected],
[protected],
[protected],
[protected],
[protected],
[protected],
[protected],
[protected],
[protected],
[protected],
[protected],
[protected],

—

-aashutosh

Hi,
Can you please advise how should I complain against the ongoing rip-off from Airtel in the broadband as well as mobile division? I have been having problem in terms of un-wanted services being added to my braodband connection and mobile connection such as unwanted anti-virus (for which they charged me m 250 INR / month), unwanted caller tunes (charged me 30 Rs / months), unwanted downloaded (charged me 100 INR /month). Airtel has also engaged in the practice of unauthorized additions / modifications of my bill plans - for example, added a a package of 1000 A2A calls in the package for a monthly cost of 250 INR / month without my authorization or request.

I have made repeated calls requests to Airtel for not charging me un-necessarily but each time the reponse is callous, inadequate and completely consumer unfriendly. I just dont know how much profit airtel wants that it can't stop finding news ways to charge its customers.

I understand that TRAi does not entertain end user complaints but if TRAI is not helping .. who do we go to?

Regards,
Vivek

I have 2 postpaid connection of [protected] & [protected], however from past 1 month I am out of station for my official work. My payment for [protected] is pending. I am getting continous calls from [protected] Airtel female telemarketing executive. I have been informing her that I will come & make the required payment. however this female executive is speaking with me & my parents so rudely, she even taunt us for the same evryone on then. I alway ask her from where is she calling, but she never tells us. We have lost it on her & she also abused my parent & me. I would like to register a complaint against Airtel for the unproffessional & rude behavior done towards comsumer.

Below are all the letters that i have sent to Airtel Support with no assistance so far.

Are you gonna do something about this or not. I have not received any assistance so far. Never expected such a disastrous service from a company like yours. No one has followed up with me so far……………. This is really annoying and shakes my faith in your company……………. I cannot describe what all I have gone through because of you guyz………………………. I would call it a nightmare…………………. And would not continue with your services…………. Will never ever take your connection and will not let anyone known to me take your connections…………. First of all you guyz; charge illegally, stops all outgoing calls even to customer care number and on the top of that there is no accountability, no responsibility on your part……………….. this is very disgusting …………. I currently have 3 Airtel connections in my name ……those would soon be called a past……………… I can feel the pain whenever I see your banners or see your advertisements…………. Anything related to Airtel elevates my anger…………………. No Airtel for sure from now onwards…………………

This is to show my frustation on the services provided to me by Airtel Mobile Services. This has been a really disappointing and frustating experience and that too after using your services for a long period of time. I came to Mountabu, Rajasthan from Chandigarh on 24 June 2009. We left for Mountabu, Rajasthan on 23 June 2009. Till that time I had between Rs. 350-400 in my pre-paid Airtel Card (Mobile number: [protected], local number for chandigarh). I knew that my cell would be on roaming and would need atleast some balance so; that I can be in touch with my people and in case of emergency, I can use mu phone as Mountabu does not have much facilities. I didnt make much calls and receieved few calls only but was charged enormously hight amount for that. After every incoming call; it used to show that I have been charged Rs. 1 per minutes but in actual if you dial *123# it used to show 16-20 times more deduction. I did not notice it earlier but in two days that is on 26 June 2009; my balance was as low as Rs. 89 or something and all my outgoing calls were barred including the Airtel Customer Care phone number was also barred. The same day that is on 26 June 2009 around 10:00 PM I called my friend and get is recharged for Rs 333 and my balance was then Rs.415 or something. I just received an incoimg call for about 2-3 minutes the same day and 10-12 minutes call on the very morning and also sent 1 or 2 messages and i still could not make outgoing calls. In total the amount which shuld have been charged should be around (Rs. 15 for the incoming calls and max Rs. 4.5 for messages) but the balance went down to Rs. 354 then i started noting these things. I then again received a call for 1 minute and the pop up message showed that I have been charged Rs. 1 but in actual when I dialed *123# my balance went down to Rs. 338 (Rs. 16 were deducted for a 1 minute incoimg calls...Is this kind of services you are providing to your customers with no support at all. Again then for 1 3 messages i was charged around Rs. 12 which should have been Rs. 4.5. I then requested one my friend in Chandigarh to call Airtel Customer Care from her pre-paid airtel connected and when she called; she was informed that you charge all calls to Mountabu at international rates. Are you guys Silly...Do you think that Mountabu, Rajasthan is an international location. What rubbish? Please teach your Customer Care reps India's geography first. I want all my money refunded to my account and my outgoing calls should be unbarred else my next step would be Cosumer court. Do you have any idea what all inconvenince i have been through and still going through because of all this. You guys have charged illegally me for around Rs. 500 and dont ever talk about the inconvenince that i have been through otherwise it would be more disgusting.

Besides (Mobile number: [protected]) this; I have two other connections on my name as well [protected] and [protected]. And you can see from my records; that i have been a heavy user. Want an early answer as still you are charging me illegally and have barred all my outgoing calls.

Contact Details:

Jyoti Sharma
E-mail address: [protected]@gmail.com

I called your toll free number 121 as well on June 30, 2009 around 7:30 and talked for about an hour with no resolution. I again confirmed that 121 is a toll free number and was informed yes; it is but you charged me Rs. 10 for that call. How more disgusting you guys can be? please stop stealing people's hard earned money. My balance prior to calling 121 was 198. xx which came down to Rs. 188.xx. I want also promised a call back which i never received (which i already knew). You have elevated my anger further more. Do you guys actually know the meaning of customer service. Thats why people stay away from private companies and believe Govt. companies. I have paid almost between Rs. 5000- Rs. 6000 per month on this connection since the time I have got it. But I have no intention of keeping this number any more. I want this resolved as soon as possible. And please UNBARRED MY OUTGOING CALLS. YOU GUYS SAY THAT YOU ARE CHARGING ME FOR OUTGOING CALLS. DON'T YOU KNOW HOW MUCH ANNOYING THIS COULD BE FOR A CUSTOMER WHEN YOU BARRED HIS/HER OUTGOING CALLS AND GIVING EXPLANATIONS LIKE THIS.

I, shri pratik sureka, residing at 3, burdwan road, alipore residency kolkata - 700027, paid an amount of rs.8700 / - to "a-square enterprises", 133, cotton street, 2nd floor, kolkata-700007, corporate office bg-07, salt lake city, kolkata-700091 (phone-033-[protected]) towards annual package - primary connection of digital tv.

The above amount includes towards airtel digital t. v & activationket for rs.3, 500 / - and towards airtel package charges of rs.5, 200 / - vide invoice no.276 dated 25.06.309 & customer id is [protected].

But despite several reminders over phone and also personally request to the agent of airtel (mentioned above) for connection but our request fell on deaf ears.

You are requested to please look after this case and if you require any further information please mailed to me.

Please also let us know whether I shall go for legal action or not.

I had sent out a mail but till date there is no reply from the company.

The mail is as follows:

--- On Wed, 1/7/09, ramesh reddy wrote:

From: ramesh reddy
Subject: Requesting Redressal For My Issues.
To: sunil.[protected]@bharti.in
Cc: [protected]@bharti.in, [protected]@bharti.in, [protected]@airtelindia.in, [protected]@trai.gov.in
Date: Wednesday, 1 July, 2009, 6:30 PM

Dear Sir,

Earlier I was using prepaid mobile number and later I've converted it to post in the month May 2009.

In the month of May 2009, your executive had called me on my number and requested me to convert it to post paid number. She informed me that I will be given a plan called "Just 30-399" Scheme. They came and collected the forms on May 22, 2008 and they promised me that my mobile would be deactivated only for fours hours with prior intimation. However the irony of the scheme switch was horrific as I was endured for long haul of deactivation without intimation and had to miss some official calls surmounting to mental agony.( All this was on May 29, 2009)

Next day I rushed to your Aitel Begumpet office in Hyderabad and they made me wait for 3 hours and issued me a SIM and lodged a complaint for miscommunication and for the aforementioned issue. They confirm that my mobile is activated with 249 Plan and I requested them to change it to original plan as promised by the lady. To put it categorically I had asked for compensation for loss I had due to deactivation and losing opportunities from official call.

Later in the following week, I had called up your 121 number umpteen times which you can confirm from the CRM data that you have. All the while I was under the impression that my complaint with compensation request had been lodged. I asked them to take a complaint against Mr. Pavan and his manager Mr. Junaid (Begumpet Branch) for not redressing my complaints.

On 13 June, 2009, all out going calls were barred again, when later called up 121, was intimated that I had to submit permanent address proof.

During this period my dad was hospitalised and I was requesting a manager by name Ms. Kumari on 121 to activate my number and I would submit all the required docs by June 15, 2009. But she refused to help me stating issue as compliance. I rushed to your RTC Cross Roads office and they had expressed their inability to help me. Later I rushed to Begumpet and submitted my address proof and got my phone activated. I enquired for my previous complaints, however to my surprise they confirmed that no such complaint was raised for compensation.

This is not the kind of service that I would have expected from Airtel. I was infact having this number since long. This raises a doubt that all this promising advertisement are just a facade.

On June 17, 2009, I received a SMS stating bill amounting to Rs.1060.52.An executive from your office had called me asking for the feedback and I had to again narrate the story for which he gave me a service request number [protected]. On June 18, 2009 I received an SMS which stated "Your total usage of RS.1460 exceeds your credit limit of RS.1200. Kindly make a payment for RS.1100 in the next 24 hrs to enjoy continued services". I made an online payment on the same day.

Again on June 29, 2009, I received a SMS which states "Your total usage is Rs.1011.This is nearing your credit limit of RS.1200. When I had contacted your 121 they had asked me to make a payment of RS.1000 amount. I asked your executive to check the status of the last request but they told me that it was not closed till date. All the managers are neither available nor interested to talk to me.

To put it more vividly, i need to have this below answered asap:

1. Bill scheme that was promised should be charged from the conversion date.

2. Any idea as to what has been going around for the compensation asked by me.

3. The officers that i had conversed left me unhappy callousness is only word that can be used.

4. Why every time asked for manager on helpline takes 4 hours for him to getback to me.

5. Why is it every time I am been asked to pay the amount. Is there any way to seamlessly use your services?

PS: Please ensure that my mobile services are not barred.

Regards,
C.Rameshwar
91-[protected]

I am the holder of connection from airtel mobile number [protected] and I am being charged rs20 / - per day for the services which I never got activated. I daily receive a message from the company like this "thanks for using (Subscription, textbased services) subscription service on airtel wap. You'hve been charged rs. 20 / -. Enjoy http: / / igmobi.com.
I have five time lodged a complaint on the airtel service number 121 and they assured me that this will be got deactivated within24 hours. But nothing has been done so far.
Please help me into the matter, thanks