Airtel
Reviews and Complaints

To,
Airtel customer service,
Kolkata,
India.

Sir,
I am having mobile sim from your company.My no. is [protected] in India.It is unfortunate that my family members in India can not contact me to Algeria as I am supposed to get.I am having more than 15 connections in my family, By failing your service which u are supposed to render, I will be bound to cancel all your connections.
Pl. treat this complain very seriously.

With regards,

Kaushik Ray

I paid $25 using my Mastercard on 7/21/08 to this company's agenmts named Rahul & Ajay Kumar. They provided me phones # [protected] or [protected] to make international calls to India @ 5.6cents/min. They provided their customer service # as [protected]. I wanted to use the servive today & couldn't use it. I tried calling the agency who charged my credit card at phone # [protected]. I hear a recorded message that this Sprint voicemessage center, pls leave a message. I believe this is some kind of scam, they charged me the money & I am not able to use services. Can you pls let me know what help can be provided & how soon.

Thanks so much.

Sub, My tariff Boucher not ctivate

I had activated of 69rs tariff Boucher on 17 October in my mobile. My mobile no is [protected]. But toady is 23octover my tariff Boucher not activate I have been paid full call rate. I had already two times complained to Airtel customer care regarding this problem. They are saying that this problem solved in 24 hours but my problem not solved that’s why I am mailing to you. I am very old member of airtel. I cannot think that about these types of to Airtel.

Regards
Tausif Ahmad
Mobile No=[protected]

Airtel Sucks!
I am stupid that i shifted from reliance to Airtel. Huge problems with its website. Sometime it doesnt open and some time u cant recharge ur account...
and today the worst is happening.. i cant get through their access number since last 4-5 hours... so i m wondering when these bunch of idiots will look into this problem and i can make my calls to india... i swear as soon as i finish my prepaid amount with them there is no calling from me to india by airtel.. Airtel sucks!
Honestly, i m hoping i can use my remaining balance with them... disgusting..

I am not receiving details of dialling call list for my post paid connection.This is my requirement of dialling call list with monthly bill.Please send me call list of previous bill also.(23 Aug to 22 Sep)
Thank you.

Customer Care,

I purchased a long distance World calling card for Rs 500/- on 28 Sep 08 from N Delhi before leaving for Ireland, Dublin. the WCC was issued vide bill No 1132 dated 28 Sep 08 of BB Corporate Services Pvt Ltd, Dwarka,
Delhi-75. My WCC sl no is 977630370000977630370004.(Date of packing-1/08/2008
After reaching Dublin, when I tried using the card, I received an recorded error message saying that the card needs to be activated for use. this is in contravention with the assurance given by the salesman at Delhi Intl Airport stating that the card does not need any activation. The help line of the tecom service at Dublin also could not help except saying that the card needs to be taken back to the seller at Delhi.
Airtel, Delhi is requested to look into the matter and resolve the issue so that I can make use of the card as per the conditions laid down for use . My email address is - [protected]@hotmail.com

I had lost AIRTEL sim card on 16th of Sep 2008, late night. I spoke to the consumer center to block my card so that it is not used for any illegal activities. But they asked me to visit an Airtel relationship center and didn't provide me their head quarter's number. They said they don't have it. I insisted, but they still didn't! How is it possible that the customer care doesn't have this number! I updated them regarding the current terrorist situation in Mumbai, and requested them to block the card for a few hours so that I could find nearest relationship center and go forward with it. They even didn't oblige on this. Instead, the customer call center representative, one ARSHAD, was very rude and plain. Considering their apathy towards their customers I am hoping that I am able to find a relationship center (and they don't take time to block it) before the card is used for some illegal activities. Nor do they have a separate web page to register our complains.

I phase a problem against airtel pco. I run a airtel pco. Now a days caller tune is activated on 90% mobile phone when customer connect a call from pco to any mobile phone the first response from other side is that press* (star) to copy this caller tune. The innocent customer immigrate press * (star). Due to this action a caller tune is activate on that pco number. The company deduct monthly charge nearly 30/-rs from pco owner balance due to prepaid pco connection. The unsubscribed of this caller tune from pco is not possible due to technical reason.Any how we unsubscribe the caller tune the next day other customer press* the company again charge 30/-rs. How can we avoid this type of problem please take necessary action. My contact no. [protected].

I am not sure whether any Bharati Airtel Official will ever have a look into this message. Since 2-3 months I am getting around Rs 400 extra in my Airtel Postpaid mobile BILL. When contacted Customer care, the person informed about GPRS activated in my mobile.

Yes, I had activated that my sending a message to 121 (AGPRS) and GPRS was activated within 4 hrs. This was around 15th July. However after 7 days I had sent a message to 121 DGPRS to deactivate the same... but no activity. It didn't got deactivated.

I have messaged 121 several times to deactivate GPRs, it gives me a confirmation regarding the activity, however there is no action taken. When contacted cust care, they informed that GPRS servers are down so call again tomorrow. Did the same again and again... but every time poor airtel's GPRS servers are down.

Contacted cust care again to deactivate my postpaid mobile number... someone informed that the services will be deactivated within 4 hrs. It is still 7 days and there is no activity.

And the best of everything... Superb customer care with all rude agents ready to fight but not ready to help.

To,
Rajasekaran. M
Customer care executive
Bharti airtel customer care

This is my last mail to you regarding my mobile no-[protected], I had send you various e-mails on the same matter but you are very careless and not taking any action on the same, my above said mobile is not working from 16/08/2008 and I had incurred lot of loss due to the same but you are not looking and rectifying the same problem ?
I also giving the same matter to media and news papers with all my complaitn nos. And e-mail photocopies and also file the complaint against your company in consumer court and the same will be at your cost that you note.
Take any action within 24 hour..

— original message — -
From: jai mata di
To: [protected]@airtelindia.com
Sent: tuesday, september 09, 2008 3:50 pm
Subject: fw: what a shameless service re: (Mobile no:=[protected]) [ref:[protected]]

Why you paople are not taking any action on my various mail enclosed for your references ?
Plz give me a satisfactory reply immediatly...
— original message — -
From: jai mata di
To: [protected]@airtelindia.com
Cc: [protected]@airtelindia.com
Sent: friday, september 05, 2008 6:56 pm
Subject: what a shameless service re: (Mobile no:=[protected]) [ref:[protected]]

This is a very very careless / shameless to tell u that 'airtel' is one of the india's worst and fraud company, why you are giving false commitments at the time of registering new customers ?
I am totally upset since 16/08/2008 and sending you mails but you careless people not taken action on my complaint /

Give me repkle why my phone is not yet started...
— original message — -
From: "jai mata di"
To:
Sent: thursday, september 04, 2008 7:01 pm
Subject: re: (Mobile no:=[protected]) [ref:[protected]]

> dear mr. Rajasekaran. M
> customer care executive
> bharti airtel customer care
>
> thanks for reply of my mails.
> this is to inform you that at the time of purchase / activation of the above
> said mobile I had submitted all the relevant documents and also I want to
> tell you that I had taken 2 airtel mobile nos. (I. E. - [protected] and
> [protected]) at a time and the documents for the both are submitted by me
> and all the address proof etc. Are same for both mobile nos. Further I had
> again submitted all the documents at your vasai (West) airtell gallary on
> 26/08/2008 and 10 days already over but my no. Is not working till date why.
> please take immediatly action on the same matter. My complaint no. On the
> same matter is [protected] for your ref.
>
> beri
> [protected]
> [protected]
> — - original message — -
> from:
> to:
> sent: thursday, september 04, 2008 2:49 pm
> subject: re: (Mobile no:=[protected]) [ref:[protected]]
>
>
> dear mr. Beri,
>
> thank you for contacting airtel.
>
> you had expressed concern over disconnection of your airtel number
> [protected].
>
> we understand your concern and will work towards resolving the same.
>
> kindly be informed that your number has been barred due to document
> submission pending as per our records.
>
> we kindly request you to resubmit the below mentioned details in any airtel
> relationship centre to initiate further action.
>
> ? Apef (Airtel prepaid enrollment form) to be filled.
> ? Address proof
> ? Id proof
> ? One recent passport size photograph
>
> kindly be informed that after completion of the address verification your
> airtel number would be activated within 24 hours.
>
> kindly fine the attachment regarding airtel relationship centre address for
> your reference.
>
> for further assistance, mail us at [protected]@airtelindia.com or message to 121
> (Toll free).
>
> we value your association with airtel.
>
> warm regards,
>
> rajasekaran. M
> customer care executive
> bharti airtel customer care.
>
>
>
> — - original message —
>
> how careless your service... There is no reply or action by your side
> about my enclosed e-mail
> — - original message —
> from: jai mata di
> to: [protected]@airtelindia.com
> sent: friday, august 22, 2008 12:47 pm
> subject: [protected]
>
> most urgent
>
> hello sir/madam,
>
> with reference to my mobile no-[protected], I am informing you that my said
> mobile is not working from 16-08-2008?And without any notice or intimation
> why you stopped my incomming and outgoing calls from the above said no. I
> am using the said mobile no since 2 years and? Always the prepaid balance
> in the said no are more than rs. -150/-. So please reply me the reason for
> stopping the incomming and out going calls from the said no.
>
> thks,
> babloo b. Beri
> e/13-204, ami park,
> nalasopara (West) ,
> dist-thane
> pin-401203
> mobile-[protected]
> ?-[protected]
> this e-mail and any files transmitted with it are for the sole use of the
> intended recipient (S) and may contain confidential and privileged
> information. If you are not the intended recipient, please contact the
> sender by reply e-mail and destroy all copies and the original message. Any
> unauthorized review, use, disclosure, dissemination, forwarding, printing or
> copying of this email or any action taken in reliance on this e-mail is
> strictly prohibited and may be unlawful.
> the recipient acknowledges that bharti airtel limited or its subsidiaries
> and associated companies (Collectively "bharti airtel limited") , are unable to
> exercise control or ensure or guarantee the integrity of/overthe contents of
> the information contained in e-mail transmissions and further acknowledges
> that any views expressed in this message are those of the individual sender
> and no binding nature of the message shall be implied or assumed unless the
> sender does so expressly with due authority of bharti airtel limited. Before
> opening any attachments please check them for viruses and defects.
>
>

The person concirned is not even in the town, still my father agreed to pay the amount which was decided mutually between my father and a gentleman-Vikram and Pawan.The figure quoted over the phone was totally differrent from what was quoted when the person(praveen) actually came to my house to collect.

When we wanted to confirm the same over the phone, the representatives were extremely rude, unethical and unproffesional.

Would never like to deal with Airtel any longer.

Your representatives don't even care to use false and abbusive letter over the phone, also, deny sending a settlement letter even after getting the payment.

Really don't know if it can be rectified in any ways or means...

We had a prepaid Airtel Mobile (No. [protected]). Sometime back, we started getting messages "Thank you for using Airtel services". We ignored these messages initially not knowing why these messages were sent to us by Airtel.

One day, my daughter noticed that there was a deduction of ~ Rs.30 from our a/c balance. This was just a coincidence as she had checked balance in our a/c previous day. At that moment, I complained to Airtel and I was told that the deduction was on a/c of "subscription for download from Yahoo.com". We had not subscribed to this. Then I contacted Nodal Officer of Airtel who promised to revert back within 1-2 hours. We didn't receive any response that day. Next day when I checked, the excuse given was that she did not respond that day as their system was not working. In the meantime, we got another similar message "Thanks ..." and this time deduction was Rs.100. On checking with Airtel, I "learnt" that we had subscribed this time to Hungama.com. Again a big surprise for us.

Not satisfied with the response from Nodal Officer, I took up this matter with Appellate Officer. Again same story was repeated (I believe now that Airtel system is down most of the time).

I had sent this complaint through email (with many reminders) and also followed up on phone. But no response was received even from Airtel Appelate Officer (who is supposed to be the higher authority for looking into and resolving customer grievances)

After returning from my tour, I again followed up with Airtel and now I received credit of about Rs.100 (out of Rs.160 deducted - This does not include any deductions before my daughter noticed this problem) after listening to same excuse one more time. When I asked this Appellate Officer why Airtel did not respond earlier (for more than 1 month), I was told that the Appellate Officer whom had contacted earlier has left the company (Note : Email ID of Appellate Officer is not in the name of any individual).

The result is :

I have decided to discontinue using Airtel Mobile no. [protected]. I don't want to recharge it again and whatever balance is there as of today, I am sure that will eventually become ZERO soon even if I don't make any calls from this phone.

The above clearly shows that Mobile operators are charging consumers for the services they have not used. This way mobile operators may be making huge profits but at the cost of consumer.

I have recently relocated to Pune and got a new Airtel postpaid connection through the agent who came to my company (IBM) for corporate connection.
The agent had promised me an activation time of 4 hours and it took almost 24 hours for activation.
But the real trouble came after that. The signal strength is extremely weak at most places. I cannot talk for more than 5 minutes continuously. If I take a call in my car while traveling to office from Aundh to Hinjewadi, the call gets dropped every 4-5 minutes. I never get the signal in my office- situated in the supposed to be IT hub of Pune - Hinjewadi Phase 2. And most of the times even when the network coverage is there while you make call it says "Network Busy".
I never get the signal at my home - in Aundh. Why do they come for corporate connection to the company when they know about the signal quality at the building? The customer support executives never attend to your queries well. You never get to talk to them.

Poor network - call drop every 5 minutes - poor service quality - poor support- Pathetic experience I had with Airtel

Airtel No : [protected]

Hi All,

I know that it is bit long story. I tried to shorten the same, read it may be helpful for you.

I beleive that the customers are the best advertisement for the business. Airtel will remain third class serivce provider for me forever.

Airtel is claiming that they are better service provide. But without the shadow of any doubt i can say that they are third class serice provider in the world. They believe in charging there customer for which they are not supposed to be.

Here is my story:

One year back I was having airtel postpaid connection, which was valid for 2 years with some advance rental in Delhi. Now as layman every one will understand that this connection will be closed after 2 yrs or will only be continued with the consent of him/herself.

But in my case, they continued my connection without my consent. I am not even sure about the tariff they applied for me. Based on the connection validity I took some better plan from different operator and stopped using Airtel connection one/two months before the expiry date.

Luckly i did not dispose that SIM card and after 4/5 months I thought to dispose the same. I was surprised to see that it was still active.

Since I have been shift to some other state by that time, I tried to call 121 and asked to close my connection as soon as possible. Customer care said my request has been forwarded and i will get at call from Delhi branch with 24 hours. But there was no call and no reference no. has been give to track the same. I have tired 4-5 time for same within 2 weeks. But Alas ! No action.

Then I sent mail at [protected]@airtelindia.com and called directly at Delhi customer care. So connection got closed.

Now they are looking for the bill from me for none of my fault. I haven't receive any bill copy thru e-mail/(call at alternative no.)/postal (this can be ruled out, as my address was changed).

Somehow they traced my new no. and I have been threaten by the repersentative(s) of Airtel to pay some amount (appox Rs 1600 and ready to settle at Rs 600) 6 months back. I told them clearly, this is not my mistake and verify with customer care. They started saying some case has been filed bla bla bla. They called thrice and kept quiet.

Now they are repeating the same story these day. I sent a mail to customer care and there is not respose from last 4 days and at the same time they are assuring that they will process my query within 24 hour.

The fate of this case is still not decided, Let us see how its goes. I am planning to file a case against the same in consumer court very soon to set example for these type dakoit.

Here are some no.(s) and name(s) of none-sence respersentative(s):
Ram Niwas (Use to say Jai hind before he start/ close the call) - [protected]
Y.S Yadav - [protected]
XYZ Tiygi - don't remember as this guy called me 6 months back

Thanks for bearing me !

Respected sir,
I rohit puri staying in bangalore hereby inform you that I have got an airtel connection
(Prepaid) and I am using it for the past one year but did not face any problem. But am sorry to inform you that for the past 2 months my balance is been deducted without I accessing to any sort downloading of music, news, comics etc. I have filed so many complaints but nobody even cares to even attend it. I had such a good impression of airtel and its after sale services but am sorry to say that if this continues to be the case then I have to surrender my sim card. Kindly look into this matter as early as possible and desctivate my comic and music immediatedly and refund the amount if possible.

Anoop puri
O9415748579

I am enclosing the complaints mailed by for your concern :

Dear mr. Puri,

Thank you for contacting airtel.

You had expressed concern over the balance depletion for your airtel number [protected].

Due to technical constraints there has been a delay in replying to your mail on time. We regret the inconvenience caused.

We understand your concern and will work towards resolving the same.

With reference to your previous interaction, we would like to re confirm the same that you have subscribed for background music services on 21/12/07 and downloaded a bgm on the same date from your airtel number.

Also, we would like to confirm that back ground music has been renewed for your airtel number and hence for the same you have been charged rs. 20 / - for your airtel number on 18/08/08.

Kindly be informed that, to deactivate your background music services, kindly call 543214 and select option 5, call charges at rs. 1.50/min.

Also, regarding the airtel live ? Comics that you have subscribed for airtel live ? Comics from february month through airtel online and you have been charged for the same on 18/08/08

Kindly be informed that deactivation of comic pack cannot be done from our end.

Hence, we request you to deactivate the service by logging into the site, from which you subscribed the service and get deactivated the same for your airtel number.

At the outset, we would like to inform you that we are unable to provide refund as the services have been subscribed from your end.

For further clarifications, do email us at [protected]@airtelindia.com or send sms to 121 (Toll free).

Warm regards,

Dharmaputhiran m
Customer care executive
Bharti airtel customer care.

— original message —

Dear sir
I have checked up and confirm that no such demand?Was made by us on the
Date specified by you. The facility was never used by us. It is the fault
Of your system that should be rectified at your end and the money should be
Refunded and discontinued immediately failing which I would be compelled to
Take legal / suitable against you. Which please note.
Anoop puri

On 8/28/08, [protected]@airtelindia.com wrote:dear mr. Puri,

Thank you for contacting airtel.

You had expressed concern over the balance depletion for your airtel number
[protected].

Due to technical constraints there has been a delay in replying to your
Mail on time. We regret the inconvenience caused.

We understand your concern and will work towards resolving the same.

Kindly be informed, that you have subscribed for background music services
On 21/12/07 and downloaded a bgm on the same date from your airtel number.

We would like to confirm that back ground music has been renewed for your
Airtel number and hence for the same you have been charged rs. 20 / - for
Your airtel number on 18/08/08.

Also, we would like to inform you that the charges for back ground music is
As;

Downloading charges? - rs. 10/-
Monthly rental? - rs. 30/-.
Re ?Subscription? - rs. 20/-.

Kindly dial 777 followed by 10 digit mobile number (Eg: [protected]) at
Rs.1.50 per minute to hear background music. Kindly be informed that back
Ground music services is an auto renewal process and hence you have been
Charged for the same.

Also, to deactivate your background music services, kindly call 543214 and
Select option 5, call charges at rs. 1.50/min.

Also, we would like to confirm that we have checked our systems and found
That you have subscribed for airtel live ? Comics from february month
Through airtel online and you have been charged for the same.

Kindly be informed that deactivation of comic pack cannot be done from our
End. Also, we would like to inform you that deactivation of airtel live -
Comics can be done by logging into the site, from which you subscribed the
Service and get deactivated the same for your airtel number.

In view of the above, we would like to inform you that there was no wrong
Deduction made to your account. The amount has been deducted as per the
Subscription charges for back ground music services and airtel live ?
Comics for your airtel number.

At the outset, we would like to confirm that there was no wrong deduction
Made against your account balance and hence we are unable to provide refund
On the above mentioned concern from our end.

For further clarifications, do email us at [protected]@airtelindia.com or send sms
To 121 (Toll free).

Warm regards,

Dharmaputhiran m
Customer care executive
Bharti airtel customer care.

— original message —

?Most urgernt

Head of customer care
Airtel
Head office
Bangalore

? Dated
23/08/2008
Dear sir,

Complaint no.[protected]
Mob. No.[protected]

Please refer to the captioned complaint, I have not heard anything from
Your end till date. I would like to brief you in short to enable you to
Take immediate action in the matter.
My son rohit puri who is pursuing his studies at bangalore, he?Recharged
The above no. Against plan?For rs.498/-?In which he got talk value of
Rs.298 / - and topup for rs.150/-
[total talktime thus 298+150=448] . The next day the amount was reduced to
418 / - on our query we were told that these are the charges for jokes and
Music [rs10+20] . We immediately objected to it and lodged a complaint
Against it [complaint no.[protected]] ?As it was never demanded by us
Verbally or in writing to customer service. Apart of loss of money it is
Distracting the student from the main objective for which they have being
Sent so far.

2. I strongly oppose to it, kindly? Reverse the charges by crediting the
Amount to his mobile no.[protected] under advise to me and note?A caution
Against the ?Number in future, failing which the matter would be?Refered
To?Your chairman mr. Sunil bharti.

Yours faithfully

Anoop kumar puri
Ms-53, sector-d
Aliganj
Lucknow
Pin-226024
Mobile-[protected]
Land line - [protected]
This e-mail and any files transmitted with it are for the sole use of the
Intended recipient (S) and may contain confidential and privileged
Information. If you are not the intended recipient, please contact the
Sender by reply e-mail and destroy all copies and the original message. Any
Unauthorized review, use, disclosure, dissemination, forwarding, printing or
Copying of this email or any action taken in reliance on this e-mail is
Strictly prohibited and may be unlawful.
The recipient acknowledges that bharti airtel limited or its subsidiaries
And associated companies (Collectively "bharti airtel limited") , are unable
To exercise control or ensure or guarantee the integrity of/overthe
Contents of the information contained in e-mail transmissions and further
Acknowledges that any views expressed in this message are those of the
Individual sender and no binding nature of the message shall be implied or
Assumed unless the sender does so expressly with due authority of bharti
Airtel limited. Before opening any attachments please check them for
Viruses and defects.
This e-mail and any files transmitted with it are for the sole use of the intended recipient (S) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
The recipient acknowledges that bharti airtel limited or its subsidiaries and associated companies (Collectively "bharti airtel limited") , are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of bharti airtel limited. Before opening any attachments please check them for viruses and defects.

Reply forward

Anoop puri to 121
Show details sep 4 (6 days ago) reply

Most urgent
Final reminder

Dear sir,

Complaint

Please refer to the complaint under reference. I have to inform you that the music has since been deactivated but the comics has not. I understand that again rs.10 / - has been deducted from the balance despite my complaint to you to stop it immediately as it was never asked for nor has been ever used. I fail to understand you all are doing there, if you can do a simple job to disconnect the services which have never asked and I am been charged for. I am not getting proper attention of the customer service people.

2. At last I would request you to discontinue the comics services immediately from your end and stop charging the money failing which I would be forwarding this to your head and chairman too. Please treat it as my final reminder.

Anoop puri
- show quoted text -

On 9/2/08, [protected]@airtelindia.com wrote:
Dear mr. Puri,

Thank you for contacting airtel.

You had expressed concern over the balance depletion for your airtel number [protected].

Due to technical constraints there has been a delay in replying to your mail on time. We regret the inconvenience caused.

We understand your concern and will work towards resolving the same.

With reference to your previous interaction, we would like to re confirm the same that you have subscribed for background music services on 21/12/07 and downloaded a bgm on the same date from your airtel number.

Also, we would like to confirm that back ground music has been renewed for your airtel number and hence for the same you have been charged rs. 20 / - for your airtel number on 18/08/08.

Kindly be informed that, to deactivate your background music services, kindly call 543214 and select option 5, call charges at rs. 1.50/min.

Also, regarding the airtel live ? Comics that you have subscribed for airtel live ? Comics from february month through airtel online and you have been charged for the same on 18/08/08

Kindly be informed that deactivation of comic pack cannot be done from our end.

Hence, we request you to deactivate the service by logging into the site, from which you subscribed the service and get deactivated the same for your airtel number.

At the outset, we would like to inform you that we are unable to provide refund as the services have been subscribed from your end.

For further clarifications, do email us at [protected]@airtelindia.com or send sms to 121 (Toll free).

Warm regards,

Dharmaputhiran m
Customer care executive
Bharti airtel customer care.

— original message —

Dear sir
I have checked up and confirm that no such demand?Was made by us on the
Date specified by you. The facility was never used by us. It is the fault
Of your system that should be rectified at your end and the money should be
Refunded and discontinued immediately failing which I would be compelled to
Take legal / suitable against you. Which please note.
Anoop puri

On 8/28/08, [protected]@airtelindia.com wrote:dear mr. Puri,

Thank you for contacting airtel.

You had expressed concern over the balance depletion for your airtel number
[protected].

Due to technical constraints there has been a delay in replying to your
Mail on time. We regret the inconvenience caused.

We understand your concern and will work towards resolving the same.

Kindly be informed, that you have subscribed for background music services
On 21/12/07 and downloaded a bgm on the same date from your airtel number.

We would like to confirm that back ground music has been renewed for your
Airtel number and hence for the same you have been charged rs. 20 / - for
Your airtel number on 18/08/08.

Also, we would like to inform you that the charges for back ground music is
As;

Downloading charges? - rs. 10/-
Monthly rental? - rs. 30/-.
Re ?Subscription? - rs. 20/-.

Kindly dial 777 followed by 10 digit mobile number (Eg: [protected]) at
Rs.1.50 per minute to hear background music. Kindly be informed that back
Ground music services is an auto renewal process and hence you have been
Charged for the same.

Also, to deactivate your background music services, kindly call 543214 and
Select option 5, call charges at rs. 1.50/min.

Also, we would like to confirm that we have checked our systems and found
That you have subscribed for airtel live ? Comics from february month
Through airtel online and you have been charged for the same.

Kindly be informed that deactivation of comic pack cannot be done from our
End. Also, we would like to inform you that deactivation of airtel live -
Comics can be done by logging into the site, from which you subscribed the
Service and get deactivated the same for your airtel number.

In view of the above, we would like to inform you that there was no wrong
Deduction made to your account. The amount has been deducted as per the
Subscription charges for back ground music services and airtel live ?
Comics for your airtel number.

At the outset, we would like to confirm that there was no wrong deduction
Made against your account balance and hence we are unable to provide refund
On the above mentioned concern from our end.

For further clarifications, do email us at [protected]@airtelindia.com or send sms
To 121 (Toll free).

Warm regards,

Dharmaputhiran m
Customer care executive
Bharti airtel customer care.

— original message —

?Most urgernt

Head of customer care
Airtel
Head office
Bangalore

? Dated
23/08/2008
Dear sir,

Complaint no.[protected]
Mob. No.[protected]

Please refer to the captioned complaint, I have not heard anything from
Your end till date. I would like to brief you in short to enable you to
Take immediate action in the matter.
My son rohit puri who is pursuing his studies at bangalore, he?Recharged
The above no. Against plan?For rs.498/-?In which he got talk value of
Rs.298 / - and topup for rs.150/-
[total talktime thus 298+150=448] . The next day the amount was reduced to
418 / - on our query we were told that these are the charges for jokes and
Music [rs10+20] . We immediately objected to it and lodged a complaint
Against it [complaint no.[protected]] ?As it was never demanded by us
Verbally or in writing to customer service. Apart of loss of money it is
Distracting the student from the main objective for which they have being
Sent so far.

2. I strongly oppose to it, kindly? Reverse the charges by crediting the
Amount to his mobile no.[protected] under advise to me and note?A caution
Against the ?Number in future, failing which the matter would be?Refered
To?Your chairman mr. Sunil bharti.

Yours faithfully

Anoop kumar puri
Ms-53, sector-d
Aliganj
Lucknow
Pin-226024
Mobile-[protected]
Land line - [protected]
This e-mail and any files transmitted with it are for the sole use of the
Intended recipient (S) and may contain confidential and privileged
Information. If you are not the intended recipient, please contact the
Sender by reply e-mail and destroy all copies and the original message. Any
Unauthorized review, use, disclosure, dissemination, forwarding, printing or
Copying of this email or any action taken in reliance on this e-mail is
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After paying for my mobile postpaid bill and the payment has wrongly been credited to someone else's account, my postpaid connection has been disconnected saying non receipt of payment. After one month, the wrongly credited payment has been recredited to my account, but all these days, my mobile service was disconnected. Subsequently another invoice has been raised for the so called usage during the disconnection for which i had not made payment. Still my mobile has not been resumed service.

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Will they look into it?

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