Airtel
Reviews and Complaints

We are software developer comapny as known NGBM Solutions Limited. We had taken airtel connections as single and multiple connections. Multiple connections have 10 telephone no. and one broadband connection with one a/c no. This connections were taken in Noida office but we have shifted to Model Basti, Karol Bagh in Delhi at 8/08/2007 . In Model Basti, Airtel Broadband facility was not available so we taked to MTNL Connection and application submitted to Sector 18 in Noida for canceal Airtel Connection, Its reason was shifting to other place. We got receiving of Application copy. We are sure that these no. will canceal and any bill not be generate in this month by Airtel. Due bills amount from 08/07/2007 to 07/08/2007 deposited by us. After two months we got a call from Airtel about next month due amount of bills. Bill amount was generate from 08/08/2007 to 07/09/2007. We have sifted to Delhi at 08/08/2007 so this bill was additional burdon for us. At least, we deposited this bill amount of Rs 3577 after geting confirmation that next bill will not be generate from Airtel.But we have cheated by airtel customer executive and next bill has generated from 08/09/2007 to 07/10/2007 by Airtel. More times called by Airtel Customer Care for deposit this bills and every time We have given reason to not deposited this extra bill and its again all documents have submitted to airtel office as Application receiving copy of canceallation connection, Receipts of Istrument deposit. After passed 6 monts we are geting phone calls from Airtel for case submit in Delhi Court. We are in more mindly tenstion. Please give advise about this problem

i had taken new postpaid conection i.e.[protected] after 2 days activation card was blocked .i wisited mulund airtel relationship center &that prrson "mintu"told me 3varificaton had been done your door was closed &card is not going to activate anyhow. after going hear& there i gone to lowerparel airtel relationship center inbetween allready 10-12days hapen.at lowerparel they told me it was loprofile if u came hear before 10 days we can able to do imediatly but allready 10-12 days happen.i had to diposit extra 500, so again i had to vait more7-8days &then my card activate because of wrong guidence of that fellow "mintu" ihad to suffer for 15days i allready had lounch complain no.[protected] iwant to no what action had been taken against that person &what about that proublem i had fased in those days

As we activated the services of gprs for post paaid no:[protected], but we r able to get connected to the gprs while we r in roaming in mumbai. We need a reason why any other additional requirements r neceesary to make gprs working while in roaming so let us clarify this issue immediately as we have more than 10 connections.in spite of the delay from u we will have to look for other alternative

I have issued a sim no. [protected] by one of the officials namely "ashwini" of dhanbad, airtel, the said sim has not activated till today after a period of more than two months, now the officials of airtel has issued another sim in place of that older one sim no. [protected].

But the new sim is also not been activated till today and i am being assured to be solved the problem by the airtel officials.

Now i am very fursested by received such services from the airtel, you are requested to take a positive initiave in the matter.

I have changed my residential address and got it updated in Airtel Database well before the bill is generated. I haven't received my month bill and whenever I call customer care they blindly say that the courier is delivered. My question is to whom it has been delivered if at all it's delivered? Also, why would I call Airtel everyday 4 times asking to send my bill when people in my home have confirmed that they haven't received it. Airtel support is horrible and the customer care is worse than ever expected. Never encourage to go for Airtel.

Hi, I am Soumya Ranjan Singh, phone number - [protected], this is the case of last year June.
From my credit card an amount of Rs 584 got debited in the name of Pioneer corporations i.e Airtel office of Secunderabad, near Paradise.
I paid my bill of same Rs 584 and again automatically in the August months credit card statement again it has come.
First i gave a complaint to ICICI bank as my credit card was from ICICI, but they reverted back saying that Airtel has taken money from the card so we had to deduct.It took 3 months for this statement from ICICI bank.After that i again and asked Airtel regarding this, they said it will be solved, max 2weeks as there was some problem in Airtel Bill Server, but alas, till now i did not receive that money. I had to run 3 or 4 times for this but every thing in vain.I also gave my credit card statements showing two times deduction for the same amount for the same month, no response.

For more clarification please contact Mr. Srikant, the Manager of the Airtel Office Paradise, Secunderabad, 500003.
Phone Number - [protected].

I could have sued Airtel for this, that how can you take money from my credit card without my permission, but i didn't do thinking that it will be solved but now it has been some 5 months but i did not receive any sort of apology from your side.

Now, presently i have relocated to overseas, so i wanted to disconnect the connection but they have said my pending is Rs 1075. But i have to get back Rs 584 + Rs 500 (Advance refundable) = Rs 1084, so just settle my account and disconnection.

If you Airtel have little bit of shame then do this as soon as you can.

Hello sir I love airtel I was a senior most subscriber for airtel services. I was using airtel for long period by the benefit of this 10 paise offer which is so good for subscribers like me.
But u had changed that offer to 25 paise which was not much interested for me to use it. So plz can u again introduce that 10 paise offer back plz sir plz airtel is no 1 tower in andhra pradesh no other network is as nice as airtel. Plz kindly forward my request to u r officials

Thanking u sir

I received a message from Airtel on my prepaid number that if I recharge with Rs.222, I will get Rs.197.58 instantly and an additional Rs.52.42 within the next 48 hours.
I recharged with Rs.222 the next day and even after 48 hours when I didn't get the additional Rs.52.42, I called the Customer Care. On customer care, they told me that I have to recharge on the same day when I get the message. This condition was nowhere mentioned in the Airtel message that I had received. When I told them this, they said that the customers must know that they have to recharge on the same day they receive the message. He didn't solve my grievance and tried to put the call down but when I insisted, he said he would call me back within 1 hour with a solution. Its been 4 hours already and there has been no call from him yet.
How can the Airtel people presume that the customers must know all the conditions without them ever mentioning it.

I have applied for Airtel connection through Frontline sales LTD. On 19/2/08.
Though I am a Vodafone holder, the reason for applying for airtel card was because of the international economical scheme offered by Airtel. These details were provided to me by Farah from Frontline Sales LTD. Further details of the scheme were as follow:
For international call from Mumbai to Qatar Rs 4 per min. without any security deposit as I have submitted the first page of my Credit Card.

The scheme sounded too good to be true & so I reconfirmed with the concerned person (Farah) before I could go with the further procedure. The reason was, I being Vodafone Customers for the past 7 years even they didn’t offer me such a good scheme.

Therefore believing Airtel was truly a Customer Oriented Services I went ahead with it.

On 19/02/2008, I received the SIM Card & on 22/02/2008 my connection was activated.

Till here everything went smooth…

It was on 25/02/2008, I called AirTel Customer Care for activating my International facility (since the main purpose for applying for Airtel was to avail the International Scheme benefits) the Customer Representative who attended to my call than informed me that I have to pay SECURITY DEPOSIT of Rs 1500/.

The trouble doesn’t end here…

Yesterday i.e. 16/04/2008, I again called up Customer Care to confirm the same wherein they told me that I had to pay the security deposit & the charges to call Qatar was Rs 9.20 paisa p/m & not Rs 4. P/m. (which was informed to at the time of taking the connection).IF now I compare the charges with the scheme offered by Vodafone, Vodafone appears to me cheaper.

My concern here is not that I have lost Rs 100 (which was the initial charges for the SIM card) nor do I have problem paying the Security Deposit. The problem here is I have been CHEATED. Had the things made clear to me at the start I would have still gone ahead with the connection (again considering that I daily need to make at least 10 calls to Qatar) which would have been profitable to your organization.

Though I know you people would still not do anything about my issue but just wanted to keep you aware on the things at happened at the base level. Again you have lost a trust of a customer who could eventually be a source of getting potential customers (as you know such business spreads more through word of mouth)

The least I can expect from you is to revert back at your earliest. My contact no is [protected].

Dear Sir,

i am using your airtell connection since last 4 months the number of [protected]. i have deactivated the VAS pack in january by your customercare. and also i have received the message. but i have loss my 50-80 rupees in all coming month. i have call to customer care every day to solve my problem but they did't take any action any time their answer is "our computer is slow now so call us later. then what i should do . really i am so worry with your airtell connection.

kindly refund my all loss money neither i should perforsly disconnect the airtel and my faith will be loss on you.

laxmi kanta sahu
[protected]

With a huge grief I would like to complain regarding the customer information security in AIRTEl.
my earlier number is also from airtel which is deactivated, the number is [protected].
I am learnt that my call records of my earlier connection has been provided to unauthorized person, because of which I had to face lot of humiliations and I was forced to change the number. The call records were provided by airtel employee, may be in Madikeri (Karnataka) Jurisdiction.
I am sure that airtel won’t provide call records for unauthorized callers, but how does airtel avoid intruders within?
I do not have exact proof, as I don’t know as who did it, but
It is definitely true that my call records have been disclosed. All that I know is that my call records were given to
Mr.D. J. Panchakshari working as JTO in BSNL at Madikeri (karnataka). U may please investigate as who had visited my profile other than customer care executives, if u could find the details, then the culprit is in your hands. I think even though the number is deactivated, u still will be having the old call records and data pertaining.

Now that I have changed my number, please don’t compel us to change the network.

If this continues I will be forced to file a complaint in consumer courts of India, and circulate a mass mail among my contact list and in my company,
asking every one change the network. For your information I work for Honeywell and there are almost 7000 employees, out which minimum 5000 are using airtel. If this complaint is put up in our bulletin board then Employees will start thinking about the data security in airtel. As I cannot locate the miscreant, I will definitely at least fight against the company.

As this is a serious concern I request a full enquiry from your end and locate the miscreant.
Such incidents are not really helpful for the business of airtel. Who ever may find this mail, I request to forward this to higher authorities
And get their attention.

[protected] is the number whose call records were leaked. This number is deactivated now.

Dear Airtel,
I am Koustuv Chatterjee, a customer of Airtel Bengal network. My number is +[protected]. Yesterday (15/04/2008) I called 121 (customer care) at 6:32pm & I was charged rs13.25 for the call. I then further called customer care. They requested me to call again after 10 hours. Today when I am calling again, they are unable to give any details though about 12 hours have been passed. If I call customer care again, my outgoing to customer care may be blocked.
So at this moment I am writing this mail to request you to check my call details of 15/04/2008 & return the money. I also request to let me know the call details of the said date.
Here I am giving some details of my connection to prove my authentication.
1. Owner of the connection- Koustuv Chatterjee
2. First call date- 30/11/2005
3. Recharged with rs999 to have lifetime promo on 18/05/2006
4. No other promo is active.
5. The balance after the controversial call was 20 rupees & something paise
6. Balance before the call- rs6.11

Dated: Yours faithfully,
16/04/2008 Koustuv Chatterjee
Amta, Howrah

I am trying to activate Mobile Office on my mobile number [protected] since a month but its not getting activated. Airtel system are useless, half the time they are down and when they are on they are of no use. When i call 121 they say that Mobile Office is sucessfully active and when i call gprs department they say it shows that my Mobile Office is not active and they say to call me on 121 for activation or send AGPRS to 121 i have done that 1000 times but nothing gets activated. Useless i will wait for some days or go to vodafone they seem to have better services...

Pl dont take Airtel connections. Thier customer service is miserable. They r very rude, irresposible people at the call centers. I have been contacting them for the past 2 months regarding the refund of my deposit money .

my new prepaid number is9794716621 i want to divert my all calls from my old number9935305315 to my new number mentioned above.but wen i activate call divert on my number9794716621, it shows request rejected.
why the call divert is not getting activated on my new number .i have also complaine d to the customer care but i did not got any response.
pls help me

I am presently residing at noida, and took the airtel conection in december, 2007. From february onwards the sim is not responding properly. Any call that comes on my cell is automatically disconnected after 2rings. I went to the mobile shop and formatted my cell but then also the same problem continued. Then I went to the airtel shop then I complained there also, so they isued me a new sim and said that it will be activated within 2 hours.. It took whole day to get activated and on top of that, the sim had the same problem till now. They gave me their no. To call them if the problem continues, but when I called them there was no response.

If you all can't resolve any problem then why a person so confidently said to call him later if the problem continues..

Now I am having such a great problem, that my official calls also gets disconnected..

So now just tell me what a customer should do in these situation.
I am not that free to run behind that person everytime.

From where ill get the solution to this problem.

Hi,

My name is venkat.My mobile no is [protected](mumbai).
iam using this no from last 1 year.
from last 5 days iam facing problem with outgoing calls.
daily i am trying to connect and give the complaint to customer care.but its no use.every time they told with in 24 hours ur problem will solve.but many hours went out.
still my problem is not solved.customercare excutives directly cut the call irrespectly.
its a very bad thing which i am facing from last couple of days.
with this simple thing we cant change the number becoz i am using from long back...

what is the solution for this problem?
why Airtel customer care excutives behave like this?

i'll considered myself as one of those poor customers who fell into the lucrative scheme offered by airtel for there post paid customers. i had converted my prepaid no. into a post paid which already had some Rs 1000 bal. after using the post paid no. for 15-20 days when i got my first bill which was showed a negative bal amount to be paid, i decided to convert it again into pre paid becoz of some personel reasons. now its been over 4 months since i have converted my post paid no into a pre paid one. from the past two months i have started getting calls from the airtel executives saying that i havent paid my last bill of Rs.265. when i told them my whole story they are asking me to fax my 5 months old post paid bill to them. the customer care executive are always rude to talk and they bang the phone on ur face threatning if i'll not fax them the bill or pay that amount i'll continue to get these calls.

now u only tell me from where m i suppose to get that 5 month old bill and that too the bill which had a -ve balance. this is nothing but harrasing the customer and making us pay for choosing them from the rest. i believe its our fault that we have given this importance to airtel that now we are being threatened to pay the price which we havent incurred.

I have a new pre-paid connection from Airtel.
Everyday I receive more than 10 calls from a guy claiming to be the previous owner of this SIM number.
When I complained to Airtel, they say that they re-issue numbers when they dont receive payments from the previous subscriber for 3 months.
They refuse to give me a different number and that other guy refuses to stop calling.

I think before we buy a new connection, we have to check with the police station for stolen numbers and make sure that the company does not give us that stolen number again.

Today my life is made daily miserable because my new number was someone's old stolen number.

And Airtel does not care that their customers are thus harassed.

Airtel says I am welcome to make a police complaint against the caller.

I think it unfair that they have given me a stolen number.

Dear Sir/Madam,

I have billed for continous 2 months using ECS from my Bank even after cancellation of my airtel postpaid connection. I have called enornous time and they have repeated informed me that my money will be refunded and will be charged for your airtel postpaid connection. I do not what I have to do.

My airtel postpaid number: [protected].