Amazon
Reviews and Complaints

I used to love telling friends and family why I preferred shopping at amazon.com and why the top reason for me was it's customer service. I always found myself dealing with a representative who was pleasant, diligent and knowledgeable. I can not recall in over 13 years of being a prime customer ever having issues getting something resolved or having to deal with nonsense from an associate.. until now!
Suddenly there are rude and unprofessional associates that hang up the phone on you if you don't go along with whatever nonsense they try to put you through.
When a package is not delivered but is marked as though it was, and you reach out to customer service to address the issue, you'd find yourself now having to deal with a so called "specialist" department that handles such scenarios and they put you through hoops and a series of back and forth paperwork garbaged called "incident reports".
When I first encountered such a thing I thought it was strange and cumbersome and a bit annoying to have to take out more of my time to fill out a form for something I am not responsible for. I went along with it just to have that issue resolved. It was annoying to be told that I would now have to wait 24 hours for the "specialist" to contact me via email. I then received an email the next day with instructions to fill out an "Incident Report". The shipment contained 8 different orders in one box with one tracking number. I went through the painstaking process of gathering all of the information for 8 different orders, switching between apps on my phone to fill out a form in an email and get that over with. I sent the email. I then received a reply later that morning telling me the report can not be accepted because the answers have to be entered (under) each question. I then proceeded to do the process again now placing the answers after each question and not numbered per question as previously done. I send the email just to get another reply later that morning telling me the report can not be accepted because I have to submit one report per order. That makes it 8 reports for this case. At that moment I completely lost it and called them. I let them know I would not be filling out any more reports ever again and asked them to process my refund or deliver my purchase. I found some seriously rude associates in the process who would tell me that it can't be done without the reports (8 in this case) and would insist in not transferring my call to a supervisor. When I finally was able to speak to a supervisor in that department he insisted in having me fill out the reports and I let him have it! I told him that he should fill them out or have someone else in that department do it. They are not paying me for my time and effort to fill out those forms. I paid for products and expect them to be delivered to me. Not left in a "safe spot" nor marked delivered when in fact it has not. Deliver my purchase to me or refund my account immidiately!
In the end the refund was processed and I told him that I would never be filling out such reports.

Fast forward to a couple of weeks later and sure enough there's a package not delivered that was marked as delivered. I contacted customer service as soon as I noticed. I explained how the tracking details show the item being out for delivery in another island and extremely far from where I live. I was told a refund was issued. I went and placed another order for the item and hopefully it gets delivered this time. I then noticed the next day an email for the "incident report" for that item. I replied I won't fill that out. I contacted customer service again and that was the beginning of the longest and most disturbing situation I have ever experienced with any customer service department, let alone with Amazon. It completely changed the way I feel about the company. This process lasted over a day, multiple calls, lots of time on hold, and three associates from the "specialist" department hanging up on me over me refusing to fill out the incident report garbage.

I don't understand what it is that they think they are doing with this new way of dealing with customers but I seriously believe that whoever is coming up with this nonsense is doing heavy drugs! Crack must definitely be in the mix! What the hell do they think is going to happen if customers are somehow made responsible for the shortcomings of amazon's system, the carriers they use, and/or the circumstances that have nothing to do with the customer. There is an overwhelming amount of well documented cases of delivery personnel stealing packages and engaging in other disturbing practices. There is also a serious problem of theft when packages are left and then taken by package thieves. Why should I as a customer have to deal with having to put hours of my time and so much patience into trying to resolve an issue with my order over a package that was not delivered to me after I paid for it. My only care is my package being delivered (to me) and if not delivered than having the situation rectified promptly. If the carrier did not deliver the package, the customer is not to be made responsible for it. I paid for a product and it should be delivered. That's the deal!

As of now I'm telling anyone around me why buying on amazon is not what it used to be and the trouble that I have been put through. I am going to be minimizing my purchases as much as possible as soon as possible because I do not want to ever have to deal with their current customer service. I am looking for alternatives to my subscriptions and subscribe and save deliveries as well. It is not like I spend much at amazon and I'm just one customer, but I spend on average between one and two thousand dollars a month that I'm now looking to spend elsewhere and hopefully locally as to not have to deal with delivery problems.

Ordered on December 28th, Amazon shows that they left their facility on December 31st. They claim we won't receive the item until January 31st, 2022-more than a month later. Rude, clueless Filipina call center reps don't understand basic math, put you on hold for 30 minutes, or hang up on you. So spoke to Summer and Cindy, both equally worthless and misinformed. It doesn't take a month for a box to get from Concord, NC, USA, to St. Louis, MO, USA.

I ordered a Shop Hydraulic press through Amazon from a company called Tool Shack. I received only half the order, so I contacted Tool Shack from the phone number listed on Amazons Vendor contact page. Tool Shack assured me they would send the remainder of the order or a return label to send the partial order back. Tool Shack failed to do either, so I contacted Amazon to have them force their vender to do what they said they would. The message went to A to Z refund section of Amazon where they have denied the refund or force Tool Shack to send a return label so I can get a refund from Tool Shack. A to Z told me to return the item at my own expense ($600.00) shipping to Tool Shack to get the $222.27 refund. Amazon would not tell me if I would get the shipping refund back from either Amazon or Tool Shack. I have spent a lot of money with Amazon and they appear to nor care about their customers losing money as long as they make money through corrupt venders. I have since canceled my prime membership with Amazon and will make my online purchases from Ebay.

DATE OF INCIDENT: Package Sent to a wrong place on Dec 29 2021 (PHOTO to PROVE the place is NOT mine), then my account got closed on Jan 2nd 2022.

The drivers keep abandoning packages at a wrong place, which I can prove it was NOT delivered to me,
because the drivers uploaded a PHOTO they supposedly "delivered" which shows a completely a different place!

Naturally, I had to ask for refund for the items I never received, but they said I "violated" their rules, and closed my account!

I emailed ACCOUNT SPECIALIST who told me the account is now closed,
I have attached the photo and explained,
but they just keep sending me TEMPLATE COPY & PASTE emails which just repeat account is closed.

Even I sent them the PHOTOS OF EVIDENCE (with packages left at the wrong places) which the DRIVERS uploaded themselves on Amazon Site!

My floor is 6th floor, but as you can see in the photo, it says "Leasing #100", and that is NOT EVEN MY PLACE.

And my place's hallway is carpeted, that floor in the photo is TILE!

I looked for everywhere in my property, there was no package from Amazon for anyone.

Before my account got closed, this has been a recurring issue.
I have been calling LOGISTICS DEPT, and even MULTIPLE LOGISTICS SUPERVISORS CONFIRMED that some drivers went to DIFFERENT BUILDINGS numerous times.

How is THAT my fault that drivers left packages to wrong places?

(And the reps are seeing the same PHOTOS of EVIDENCE too, but ignoring that fact!)

Also, I have been BUYING, PAYING WAYYYY MORE than I have received the refund.

Please REFUND or RESHIP Order which I paid for, and never received.
And restore my account immediately.

Followed to the letter Amazon's book return via UPS Store. They even received automatically the book was received by UPS and thus gave me a refund as Amazon credit. Now three weeks later they charge me for the book since they state they never received it. Not my problem when I had it over to UPS with their return code. Anyone along the way or at Amazon could have stolen the book or not scan it in but I am assumed to be lying. Have spent tens of thousands at Amazon over the years but no more. Even sold on Amazon and was treated even worse as a seller. The only winner is Amazon not their customers. I am fine with them. Everything I have in order will be returned and I will stop buying Amazon including Prime. Apple is light years ahead in customer service and quality merchandise.

I have had several packages that are never delivered. Each time I have to get a refund and reorder the item. What happens to all that material, now valued at over $1, 000? Is it stolen? Is it returned to supplier? So the latest order was a two day order that is now over a week late and the Amazon system just says "sorry". It is order number [protected] tracking number TBA [protected]

I have my account deducted and I haven't purchased anything. Kindly refund me my hard earned money. Idont remember any subscription to Amazon of 17 dollars may account card ends with 2887.Im just wondering what payment iam making, o have never bought any goods via Amazon and why should you do unauthorised transactions?.I struggle hard to earn any single peny I have I my account. Refund me my money please

First - I am a very active Prime Customer with deliveries almost every week for the last 3 years.
My Daughter In law sent me Slippers for Christmas. I am 80 years old and would love to have them.

Her Name is Annete Auyal (she is the wife of my son Richard Plumb) Her order number is [protected]. Amazon says delivered o Sunday the 12 of Dec and handed to resident - that never happened. I have 1000s of dollars in delivery from Amazon and never had a problem. The delivery notice is bogus.

I talked with Customer Service Twice - last time with Christy who tried to get me a refund. I don't want a refund please send me the slippers.

I don't want to burden Annete with refund requests - she's a Nurse and Busy

I am not happy and it is New Years Eve

I bought curtains in September I don't like it would like return but she's told me customer service keeps it and get money from bank.Bank make claim I explain them what happened $188.10 I did get money.On December 14 bank give money back told me Amazon need send by my email give my money back .my email: [protected]@yahoo.com.my phone:[protected]

I was thinking about buying a echo. That is until I found there's were tens of thousands of complaints. They range from spying to waking people up at two A.M. with a notification. From losing its mind to unwanted advertisements. From incorrect information to executing the wrong command or just repeatedly asking the same question over and over. It's also well known that there are thousands of fictitious good reviews. I've seen products where all of the reviews were about some other product. None of them for the product I was looking at. I never thought there would be a time when I would not be able to trust a review for a product. The only honest ones seem to be the negative ones. If Amazon wants me to spend my hard earned money there needs to be honesty in the marketing, no spying and stop selling that cheap chinese junk.

$13.77 is being charged to James Sadler, account [protected] (*GH6246N43) and also to my wife's, Karin L Sadler, account [protected]. (*2C3FZ8NU2).

We didn't request service in her name as we have service in my name. We are no sure why Amazon set up an account in her name?

Please credit my wife's account for overcharges and cancel service in her name and in my name.

Thank you,

Mr. James D. Sadler
12/29/21

December 28, 2021
In relocating from overseas back to the US, I changed phone chips and phone numbers. When I tried to redeem a book someone gifted me on my US amazon account, I could no longer access it because the multi-step verification code was sent to my old Peru phone number. I tried to change the phone number and get back into my account through multiple calls to customer service, but I couldn't answer the AI generated questions regarding credit cards and balance amounts (although I could easily name a score of other activity details only I would know.)

The customer service reps said my account had been closed due to inactivity, and that I hadn't used the account in over one year--but I ordered 2 books in February through that account and also someone sent me a gift book this year (I could not redeem because I am locked out.)

All Amazon emails contain tracking pixels. Also known as web beacons, theses secretive codes are embedded in all Amazon emails and are designed to collect IP address, device and browser details, etc. Unlike cookies, there is no request for customers' consent.
After years of reports to Amazon customer service, domain registrant, admin, tech and abuse departments, no one bothered to even respond. After complaints via public boards, only things I heard are PR statements. Here is typical response, repeated with cut and paste, over and over:

"Hello,

I'm Sid from Amazon.com. I'm writing in response to email you've sent to us.

I thank you for writing us back However we dont have options to assist you with the outcome of this result Immediately else I'd be happy to provide it for you.

It's our privilege to have you as our valued customer and would like to thank you for your continued support.​

Regards,

Sid.
Amazon.com
http://www.amazon.com"

I just spent an hour on the phone with what amazon calls "customer service."
I need to delete an Amazon account. This seems to be an nsurmountable problem for Amazon. They sent a email which directs me to to a non working website, I asked for more help. then their phone started breAKING UP. THEY TOLD ME THAT IS MY FAULT. BUT, THEY CALLED ME.! I have been a customer for many years, but that is now ended. They are too big and hire people who dont give a HOOT. Customers are not important to them any more

I hate that company in China, The name is CHAINATERA LIMITED, and it's run a cesdeals company. Selling product (like Tools, Electronics, Auto Spare Parts, Home & Garden, Lighting, Outdoor, etc.) to US. I bought items from them at 12-18-2021, and they didn't send it after I made couple communication with them, they said: they have a glitchy softwear and my order was ship in 4 Jan 2022! I'll send to a lawyer firm in China, all document (including email and my cesdeals account because, it's changing without my permission)! I had from them. Not only that, but I want to sue their company. I wish I read that things before I order them. Thanks for Amazon.

On 12/22/21 Wednesday night I put in order for several food items to purchase with my EBT card after reading an email from Amazon that offered me a $10.00 promo code to use with EBT, which I applied to my account to purchase 6 food items. I then added 1 item, piston rings for $6.99 to purchase with my gift card. Received my order confirmation saying that the food will arrive 12/18/21 & the piston rings will arrive on 1/4/22. Then I receive an email Thursday morning 12/23/21 stating that I need to do a payment revision for $12.20 that was charged to a dead pre-paid card and have no clue for what the item is for that charge so, I called customer service to inquire about that charge & a charge for $3.01. Spoke to Makesa on 12/23/21 @ 9:05am and she could not find that charge for $12.20 but the $3.01 was a refund back to me, asked to speak to a supervisor she then transferred me to supervisor Nicole. For the order number [protected] that I had a balance from gift card for the $3.01 that they applied to my EBT food order but I still needed to pay the $12.20 which she could not tell me what item that was for even after asking her at least 6 times. I then asked her for the corporate headquarters number which she stated " I can give you the address but there isn't a phone number, told her after a customer requests that number they have to give it she kept her lie and said there was no number, I then told her that if I had to go online and get it myself that I was asking for more than a $13.00 compensation for her lack of intelligence & customer service. Went online and found the number where I spoke to Angelo in 12/23/21 @ 19:45am and asked him all of the above and why were they charging tax on EBT, he wanted to give me a $10.00 credit on my account and I would have to cancel my order and reorder it SND that my updated EBT card wasn't updated to my account. I have all screenshots of the orders, emails, invoices and of my account showing that my new EBT card is in fact on there. Told Angelo that I was sending all of it to Jeff Bezos a$ the news if I had to and miraculously I was disconnected. I am far too insulted for a $10.00 compensation that I am now spending at least 3 hours on with Agra and supervisor's that need to be retrained.

I called 12/22, spoke to a rep., very nice. I was inquiring about a gift card I chose for one of my returns. I placed a new order. I did not view a $25.51 gift card to order. I requested being transferred. I got "Dominic", who was gave me the "run around" my direct question. He projected a very rude, condescending, hierarchy demeanor.

There are websites and games and apps in the app store and Facebook that are restricted from me my name is Alyson McLaughlin
My email [protected]@gmail.com

I ordered a cat tree on 12/16/2excuses. 2 day delivery and a changed delivery date of 12/22/21 by 10 pm. This product is coming from Amazon is in stock and still hasn't shipped. Your delivery time frame is a fraudulent. You have control of the product in YOUR WAREHOUSE and IS IN STOCK. There are absolutely no excuses as to why this has not shipped!

Do not believe in an appointment time with AHS in the Nashville TN area. They may or may not show up. You do not even get a call from the servicer nor a contact number so you can follow up on the no show. Better off to research for a provider yourself