Amazon
Reviews and Complaints

I live at 9009 Church St in Manassas, VA. For weeks now, lazy delivery drivers have been dumping boxes in our lobby and just leaving them. We have individual APARTMENTS. There are Airbnb renters here, contractors, and various others who enter and exit our building. Though it is a code entry building, some people have had packages stolen and once, they were even left OUTSIDE of the side entrance of the building. The most recent instance was on 11/28. As residents, we are sick of this crap and want our packages delivered to our DOORS, for crying out loud. See, that's why we put our unit numbers on the shipping labels, and it's not our fault that Amazon drivers are so lazy that they don't want to do their jobs. Fix it ASAP or I'll be going to the BBB next.

I was charged a $ 40 subscription fee for my seller account that I opened on october 17th. Later, they said that they examined the documents I sent but could not verify it, so they could not open my account and they said that I could ask for my subscription fee by sending an e-mail to the e-mail address given in the. But even though I sent an e-mail a month ago, I still haven't had money and I haven't even received an answer. When I try to send an case to amazon customer service, my case are canceled because my account is not opened and I am told that I need to have my account approved. What nonsense is this? I have been waiting for my money to be paid for 1 month and I cannot get any response from amazon. This is officially a fraud.

I have three orders from amazon that I returned earlier this year. Amazon says two of them have been credited, but I have not seen the credit. The last one says it is still in transit but I returned it months ago.

I don't know how to contact amazon for solution.
Order [protected] for 71.94 says the return is in transit. I did return it, but have not been able to find my records.
Order [protected] for 47.32. Amazon shows return received on 10/17/20 and refund issued 7/21/20, but nothing has shown up on my credit card. I have send a message to the seller simple bare necessities, but the order was fulfilled by amazon fullfillment ctr. Whom I placed a seller review with. Maybe i'll hear something on this one
Order [protected] for 29.78 returned in july; product received on 8/16/20 and they say refund was issued on 7/31/20, but its never shown up on my credit card.
How do I get these issues resolveed? Thank you!

Package delivered today December 3, 2020. Delivery driver severely trenched our yard. There is plenty of paved driveway and absolutely no reason other than careless driving for this to happen. My husband is extremely angry! He would like the trench filled in and the sod replaced. Our address is:
Rodger Johnson
20560 e 103 st n
Claremore ok 74019

Without any notice, my global accounts disappeared off of my dashboard, and then 48 hours later my North American accounts were deactivated. I have reached out to Seller Support, they respond with "we are closing your case because your account is deactivated". I have requested phone calls back, and receive the same information. My sales coach was able to find out there was an issue with my EU accounts. However, when I attempt to view, or manage these accounts, it continually tells me that I do not have access. "You AL407GBVJPQ62 do not have access to the merchant: AL407GBVJPQ62"

My account health has been perfect, no complaints, no issues 100% shipping on time, etc. I sell high end purses, shoes and clothes. My #1 items are Dolce & Gabbana. I submitted the appropriate documentation to the US, CA, MEX, IT, DE, NE, UK, SE and received approval to sell. When submitting to France, they continued to ask for the documentation, of which I submitted several times. They are the only country to have emailed me, their email said: "
This is a reminder to let you know that we need additional information to resolve your case. If you still need help, reply to this message and provide the information requested below.

If we've resolved your issue, no further action is required. We will close your file.

Thank you,
Amazon seller support

- Original Message -

Hello,

We have received your request for authorization to sell DOLCE & GABBANA products.

I inform you that the documents you have provided us do not follow our requirements.

Please come back to us with an invoice that follows the requirements listed below:

• Invoices dated less than 180 days, or showing delivery or purchase within the last 180 days
• Your name and address or those of your company
• The invoice must be in one of the languages supported by Amazon (EN, DE, FR, ES, FR, CH, IT)
• The name and address of the company that provided your invoice
• The names of the products you bought and the quantity
• At least 10 products in total (By volume)
• No trace of digital editing or any form of digital manipulation.
• Invoices from sites such as ebay.com, alibaba.com, tmall.com, aliexpress.com, taobao.com and 1688.com are not acceptable.
• Commercial invoices, pro formas, as well as purchase or delivery forms, etc. are not accepted for this type of request.

Or an authorization letter where we can verify that your company name, business address, date, and manufacturer information is listed next to the specific brand.

Cordially

Thank you for selling on Amazon.

Gonzalo C.

No where on this email does it state that I would be deactivated. 20 minutes after receiving this email, my EU accounts disappeared, and 48 hours later, my North American accounts were deactivated. I cannot get any response from Amazon to help me.

I am a small business owner trying to stay in some sort of business through this pandemic and the 1st time I use the site I cant. Order of $500 is gone. specials gone same day delivery gone. I am so upset I wasted an entire day and now I have to run around town fighting Christmas buyers risking Covid anyway and for being fraud you charged 1.51.

On 11/28/20 I called Amazon asking how to use a visa gift card, I spoke to Ian, I have an e-mail supporting this. Ian told me to enter the gift card (20.00) as a payment method and make sure my default payment method was set to what I wanted. I did this on 11/28/20 and placed my order. The next thing I get an e-mail that my payment method was denied and they charged another card that was not my default payment method for the 2 part order. My default payment method should have been used also. I called amazon again. Was told by a supervisor that the 1st part of the order had gone through already and she would refund me the 37.04 for the 2nd half due to my card being charged unauthorized and illegally. (I also have an e-mail from this supervisor confirming this. I looked at my card statement on line for my PNC BANK VISA card 11/29/2020, both charges are showing. I then called amazon again on 11/29/20 and spoke to another supervisor who told me that in order to get the refund I had to return the items that they already shipped and I havn't even gotten them yet? Naaaaa, not working for me. Both parts of this order were illegal transactions. I will turn this into my bank tomorrow as today is Sunday 11/29/20. Because this has occurred, I removed ALL PAYMENT METHODS FROM MY ACCOUNT. This is illegal. I will have my bank expedite this to the Attorney General.

Amazon has known that their Prime video page cannot be viewed on iPad for months but I've not been able to get any information from "customer service" other than it's iPad's fault and then, when pushed, we're working on it with no estimated time of completion. Now, today, Prime video is not working at all and I'm told by technical "customer service" that there is a glitch and that I should be ok with it because it's "free." I pay for membership so this free circular logic makes no sense.

I ordered these stools an I am very happy with the style and strength.
The problem I have is that there are no seats, I have tried to get this taken care of in yje most reasonable way {just send me the seats} but no they want the stools sent back so they can send new ones.
That is just downright dumb/ It is obvious they have seats for the stools or they could not send out a new order.
Also I no longer have the boxes or paperwork for them, figuring I only needed the seats I got rid of the huge boxes.
The question remains... Why can't I just get my four seats?

I have a student amazon account that I usually use. I closed out the email connected to my amazon student account. I forgot to update the email for my Amazon account. So I was not able to get back into my amazon account. So I tried to update my email through customer service chat - and they weren't able to help me. So I just opened a new amazon account. I tried to place an order with an Amazon gift card that I purchased at my local supermarket. I placed my order and received confirmation order # 112-6853161-3811429 # 112-8092129-8290659. Then the next day, I received an email from amazon (address-verification@amazon.com) Stating my account was closed due to the following - The "Amazon Gift Card or the Amazon Gift Card balance - you are using violates our Terms and Conditions.
I then logged back into my amazon account, filled out a form, and provided the following three items. 1. A copy of my amazon gift card receipt, a copy of the actual black gift card 3. an Activation status receipt. To prove that, I purchased my amazon gift card from a local Fred Meyers. Fred Meyers is authorized to sell Amazon gift cards.
A member told me on the Amazon leadership team via phone call on 11/22/2020 that it would take 24 hours for Amazon to update my account and release my orders. So this morning, around 11 am. I received an email requesting the same documents again and a rude email claiming that I purchased my card from an unauthorized third party. The letter states that Amazon was closing out my account. I was not refunding my gift card balance. Can you please send me Proof that FRED Meyers at 8955 SE 82nd Ave Portland Oregon is not an authorized state.? So I can reach out to there corporate office and request a refund. I want my money back because I have already purchased the items I order through Amazon at a local store.

On 7/13/2020 I received an email regarding an order that I placed. I knew that I had not placed an order and called Amazon right away and reported it as a fraud charge. I was told that it was noted as fraud and to contact my credit card company, which I did and the charge was reversed, but when the credit card company sent them the paper work they came back and stated it was a good charge, after I had already reported to them it was a fraud charge. I them contacted Amazon again on 8/14/2020 and spoke to Mildred and was informed that it was surpressed and mark as fraud and should not be a charge back. Still no refund on my credit card.. So on 9/21/2020 I called Amazon again and spoke to Alex, a supervisor, and was told they were going to open the order and process a refund back to my credit card. Still no refund. Called Amazon again on 11/19/2020 and spoke to Loui, a supervisor, who infomed me that a form was not filed and I would be hearing from Amazon in 24 hours by email to get this resoloved. Well 24 hours later and nothing. So again I am on the phone with Amazon with Alvea and now being told to file a dispute with the credit card company but yet when I do that they fight it and put it back on my credit card. Everyn time I call I am told a different story. I am 76 years old and on a fixed income having to fight this and don't have the money to pay the amount on my credit card and getting charged interest while trying to get Amazon to refund me my money. Everyone should know that Amazon is not very good at helping people when they have an issue with them.

My Son-in-law, Zayne Carrington Hooker, is being charged and I'm being charged, we are both paying $8.99 for Starz. We have the same service, he was already paying for it, now I have been paying for it since August as well. I wondered why it didn't ask me to set up an accountant and password! Please refund to my account the Money I have paid each month by my debit card. [protected] August through November 2020!

Jeanne L. Hoepner
276 Woodlawn Academy Rd.
Chatham, VA 24531
[protected]

Amazon authorized the return of a damaged electric frying pan. Amazon arranged for and had it picked up by UPS. Amazon's own website shows the item was picked up. Product was delivered to Amazon on July 23, 2020. Amazon denies receiving product. UPS provided proof of delivery and this was provided to Amazon 3 times. Amazon continues to deny receiving the item in spite of UPS proof of delivery and refuses to remove this charge from my credit card. They owe me $58.19

On 10/30/20 I checked the price for this product and it was $48.71. I went back today and the price was $81.36. I called Amazon to see why they double the price in less than a month and they could not tell me anything. I called Rally and Roar customer service, and I was on hold for 1 hour and 30 minutes. When the representative came on, I asked her why the prices double. She said that they did not have anything to do, it was the retailer. I asked for the phone number, but she did not have it. How can it be possible that in less than a month prices go up (double)?

I order 3 daimond paintings thru pen pal on 10/3/2020 and I have not recived them yet the tracking number is 47067edsdun69352 I would like my paintings oe the money put back into my account my email address is [protected]@gmail.com I enjoy doing the painting seeing I am disable and im a 70 year old women I hope to hear from you soon thank you

Invoice number: c14693150457936.1
Transaction ID: 9J5179580R8416817
payment method: mastercard

I have bought some Diamond Art Item with Chinatera Limited since 24 October 2020 and i still have not receive my item until now. I can't track my order.

Please caqncel this perscription. I cancelled but you continue to deduct from my account: Audible*281TG0921 Amzn.com/bill NJ S380314341485526 CARD 3374

Pls. cancell this subscription.

I Have an unknow charge on my credit card for 125.02$ for Amzn.com/bill WA. this happened on the 3rd of November, I dont know why I got charged for this, I didnt buy anything that day.
I got a Product shipped that day, but that was ALREADY paid. The ID of Amazon's charge is 283IQ6AH2 .
I want a full refund of what was charged and an explanaition of why that charge appeared without permission on my credit card

Money was taken out of my bank for no reason $127.o3. please tell me why. My wife nor i have ordered anything for this amount. Please explain. I'm on a fixed income, so every dollar counts for me and my wife. I don't ever remember authorizing amazon to take money from me without a purchase. I need this money refunded immediately or at least a reason for taking it.

We continuously have amazon vans blocking the alley way to the garage entrances of Radius & Ascent apartments. This morning, I witnessed drivers honking and trying to turn in and vehicles trying to get out of alley and driver just sitting in van refusing to move.

License plate C71274T, African American male driver. 3 vehicles attempted to get him to move, this blocked traffic in alleyway between apartment buildings, not allowing people to exit and therefore blocking garages entrances and not more vehicles could turn out into alley. The cars trying to turn left off Republican then backed up cars to Fairview blocking cars from turning and going through intersection.

2nd complaint: During PRIME one of your drivers left a big green box overflowing with boxes in our lobby and did not attempt to put any in lockers. The office staff had to put 36 packages away. We still have the container see pic that was never retrieved. Please come and get this!

Please train your delivery personnel better!