Amazon
Reviews and Complaints

I recently had discussions with Amazon's customer service team.

As a loyal customer and supporter of Amazon for several years, it deeply saddens me to report this incident, but I believe it is crucial to bring attention to issues that affect the overall reputation and customer satisfaction of the company.

Recently I attempted to purchase a book through Amazon's website. However, I encountered numerous challenges in the process, including lies ,misleading information regarding product availability and a series of conflicting statements from the customer service executives representatives I engaged with.

To my surprise and disappointment, the situation escalated when one representative resorted to offering me a voucher as a means to persuade me to abandon my concerns.

Regrettably, the representatives I interacted with not only failed to address my inquiries adequately but also exhibited a lack of transparency and professionalism.

It is disheartening to witness such behavior, particularly when it comes from a company that has long been regarded as a leader in customer service excellence.

I requested someone higher up than the so called customer service executive, ( which is a token title ) for assistance in addressing this matter promptly and ensuring that appropriate actions are taken to rectify the situation.

Specifically, I would appreciate:

A thorough investigation into the incident, including a review of the interactions I had with the customer service representatives involved.

An assurance that steps will be taken to prevent such instances of evidence based lying ,dishonesty, misrepresentation, and unprofessional conduct in the future.

A resolution to my initial concern regarding the availability of a book I intended to purchase.

Confirmation that disciplinary measures will be taken against the representative who attempted to bribe me with a voucher.

I trust that Amazon Australia shares my concerns to uphold the highest standards of customer service, and I had faith that I would at least be contacted to discuss the matter.

I have been a dedicated Amazon customer for years and have always appreciated the convenience and efficiency the platform offers. It is my sincere hope that this incident will be viewed as an opportunity for improvement rather than an indictment of the company as a whole.

However I feel they are not interested in losing customers despite Jeff Bezos mission statements to the contrary.

I sent a letter to Amazons head office Seattle outlining the issues of white anting within Amazon Australia by staff saying they are Customer Service Executives who are answerable to no one.

This most recent incident is at the end of over 2.5 years of delivery issues of one sort or another every month on subscribe and save orders. My deliver by date had been set for the tenth of each month since I started using the subscribe and save service. This month, June, Amazon decided to change the deliver by date to the thirteenth. I attempted to find out the reason for the change and was basically told that there wasn’t any reason given, but could change it back to the tenth for July orders. On June 12 I was notified by Amazon that a package containing five of my subscribe and save orders had been marked as undeliverable and was being returned to one of their return/refund centers. Since I still needed these items, I requested that the replace the items that they could and refund the remaining items to a gift card so that I could reorder them right away. I was told that this was no longer their policy. They said that it would be sent to their escalation team and they would process the refunds once the items were received by the return/refund center. This was to take place by June twenty-eighth. If I didn’t receive the refunds by then, I could contact them on the 29th to request investigation into the matter. I requested every option I could think of to expedite the process to no avail. Consequently, I had to pay extra money to purchase the items from other retailers. This was my breaking point. I then cancelled all future subscribe and save orders. Because of the aggravation and stress that all of this had caused me, I requested compensation in the form of a refund of four months worth of Amazon Prime subscription fees without affecting my subscription. I was told that I had to wait until after I received refunds for all of the orders in the undeliverable package. As a last effort to expedite the refund process, I sent messages to the sellers of two of my orders to notify them of the issue and requested that they help me with expediting the process. Approximately two days later, I received emails that refunds were processed for all but one item (half of one order). The order was for a quantity of two boxes of Arm & Hammer cat litter. I was refunded for only one box. I contacted customer service to let them know that I received all refunds processed but only received refund for one box of litter instead of two. I was told that I still had to wait until the twenty-eighth to do anything about it. After midnight on the twenty-ninth, I still hadn’t received the refund for the second box of litter. I then contacted Amazon to have them process this last refund. I was then told that I was required to fill out an incident report to process this final refund because that one item had been marked as delivered by UPS. I also requested, again, that compensation be made. I was told that it couldn’t be processed until I received the final refund. I received this final refund on my debit card just after midnight on June 30th. I called customer service to make the request for compensation. I was told that it is not their policy to provide any compensation of any kind regardless of what I had been told. They also basically called me a liar saying that they record all conversations and there was no where in any of these recordings that I was told that I would receive compensation. At that point, I decided to do a search to find a public forum to report the new policies set by Amazon and how every aspect of service had drastically declined. And, the only service that customer service is providing is lip service, full of apologies and promises that it is a one time occurrence and that they will fix the problem to keep you a happy customer without any follow through.

mazon lock my account for no reason Lock my gift card up for no reason. While speaking to customer service they are not able to resolve any issue its always ongoing. I spoke to Irma and she just said the same thing others has been saying for a whole week just wait 24hours. User's recommendation: Beware when ordering through Amazon they will lock all information and there’s no one that you can actually speak to in regards. It’s like pulling with them.

There is a different person delivering today. As we have multiple delivery carriers on the property key fobs are not always available. This lady told my maintenance tech that she is not walking in the buildings "this ain't for her." She told me if she didn't have a key fob that the she is going to mark the package as undeliverable. Very unprofessional. I told her that she may need a new profession she is very unpleasant. She replied my attitude is fine. I did not get her name but I will if she comes back to my property.

Amazon.es mistakenly charged me for and delivered two reconditioned iPads when I only wanted one. This occurred because the website initially reported that a charge had failed, and then, after I had paid with another card, retried and got paid a second time.

I returned the second iPad. I have emailed proof, from Amazon, that it received the iPad. But I only was reimbursed 5,50 for the postage, not the 259,10 euros that I paid for the second iPad.

I have tried over more than a year of phone calls and emails to get them to pay me my money. No luck.

Can you please help me?

Regards, Michelle Faul

Amazon Customer Service is appalling. I ordered a set of knives from Amazon UK

I received automated emails from Amazon over many months that the goods weren't in stock but that I would be notified by email as soon as they were shipped to me

None of these emails could be replied to (Amazon's system) so I couldn't find out what the problem was

After several months my order was just cancelled by Amazon

I found Amazon Customer Service (based in India) and all they were no help. I asked the assistant Shabhu to transfer me to her manager and all she did was transfer me to a colleague who later admitted he wasn't her manager

I was eventually transferred to Deeppac (?) who claimed to be the manager but he terminated the chat session even though he could see I was typing a response to him

Awhile back I deleted my payment method but . Months later I purchased a move from prime video .It crossed my mind I deleted my method of payment. The purchase went thru because I checked my bank account to check the payment did go thru . Then I realized my payment method was removed yet I was still charged. With a non existing card. Your payment method is not removed!

On June 8, 2023 I ordered groceries on Amazon Fresh and upon checking out I notice that it was trying to take funds from a different card instead of my original form of payment Ebt card. So…. I cancelled my order, now mind you whenever I had to cancel an order there was never a problem with getting a refund but now it’s a problem. My total came up to $160.25 so I expected to have all my funds reversed back since it’s been 2 weeks. My account showed that $160 was charged on Ebt card and only.25 was refunded back, now we have a real problem here, where is the $160? Spoke with a representative on Thursday June 22, 2023 about the matter, to be told repeatedly that I was not charged, soI’m looking at the charges but I’m being told otherwise. There is.25 that was refunded but you can’t tell me where my other $160 went?! After going back and forth with the representative I said …, I want to speak with your manager. After being put on hold manager came on the phone to tell basically the same thing, that I wasn’t charged but clearly I was and I have proof. The manager and I went back and forth without any resolution or any way to accommodate me, ended up him hanging up the phone on me. Very unprofessional.

I watched your amazon vehicle driver crash into my retainer wall in front of my home. I suspect that she was pulling over in the front instead of driving up the driveway to deliver a package. After hitting my retainer wall, she drove off! I ran after the vehicle for the license plate (AH4SCR, Florida tags), as the red traffic light had caught her. She stated that, "I was going to turn around and come back with your package." I said to her that, "I saw you hit my wall!" and I looked at what damage happened to the Amazon vehicle. She apologized and asked if my house number was 433. After I confirmed that it was, then she pulled over at the traffic light, went in the back of the van and handed me my package.

I have been a long-time paying member of both Amazon (Prime) and Audible (Audible long before it joined Amazon). In or about January 2023 my Amazon account was hacked by a person whose email was [protected]@yandex.com. This email address was clearly listed under my username [protected]@yahoo.com. This user installed a two part authenticator on my hacked account thereby locking me out. After numerous calls to "customer support" and the uploading of proof of identity in addition to being asked questions that could only be answered if I was in my account which, obviously, I could not answer since I had no account, I got my account back, only to have it hacked again by the same user again with a two part authenticator installed. I have always suspected Amazon continued to send the hacker my new login information instead of to my email when reestablishing the account. They suggested opening a new account, which I did, with an email of Janice.[protected]@gmail.com. Amazon opened that account and without my request or permission installed a two part authenticator on it which I am not able to access. I submitted a BBB Complaint against Audible.com, had several verbal calls with them trying to help but to this day I cannot get paid-for books or access either of my Amazon accounts. I will be submitting a 93A consumer complaint against both Amazon and Audible if this is not resolved in five business days.

Ordered a pair of Lower Control Arms. Not once, not twice but 3 times.

First order - messaged "undeliverable"- I insisted immediate refund to re-order. was refunded to a gift card

Second order (re-order)- messaged "undeliverable - Insisted again on immediate refund to re-order

Third order (order single part different brand in hope no delivery issues)- messaged"undeliverable"!- Insisted full original amount refunded to original payment method because will order from different vendor. No from Amazon.

Now was told they could not refund to original payment method (debit card) because last order was from gift card..!

After speaking and chatting with 10-12 different associates including 2 supervisors and insisting that they should at the very least refund to original

payment method for all my troubles the last supervisor I spoke to literraly just hung up...?! I wasnt mean, yelling or cursing. but just insisting. Again, she hung up on me? and it wasnt a technical issue. she stated she was the last contact I can talk to and if there wasnt anything else I needed she was going to hang up. as soon as I started mentioning that I needed to speak to manager she hung up?

I realize I am one customer of the millions amazon has but come on. It was $170 dollars. And all I wanted was to get it refunded back to my debit card...

For some reason I have been blocked from making purchasing on Amazon when I’ve had no problem to do so prior. I would submit for an order, charging it directly from my debit card associated to my checking account and my orders continue to be cancelled claiming that I have outstanding electronic transactions. I do have an Amazon line of credit via synchrony and occasionally make purchases via Amazon credit card. I continue to make monthly payments much higher than the minimum. Also, I have available credit, over $1000 that I can use. I’ve tried calling the TRS recovery services since the email I received from Amazon said to contact them, no response as everything is automated and directs you to their website. I have filled out an inquiry for proof of this “debt” but have not received a response. I called Amazon to report this and they confirmed my account was locked but verified I’ve been making payments. They said they would have their account specialist call me within 24hrs, no call, however Amazon sent me an email that my account has been restored. This is incorrect as I am still unable to make purchases. Any feedback on how to proceed? Delete Amazon account?

[protected], [protected], [protected], and [protected], claims to be Amazon Customer Service that I placed orders on several occasions which I don't use.

Order support: [protected]

Order support: [protected]

Order support: [protected]

They say that charges have been placed under my Visa so I have had to cancel my credit card several times to just protect myself. I have placed Fraud alerts on all my credit bureaus to avoid accounts being opened in my name.

My Amazon seller account has been closed since January, I have answered all the requested paperwork and questions. Despite this, amazon does not want to open my account, I am being sabotaged on purpose. Because of this, they confiscate my money and do not refund, even though I have applied even though the 90-day period has expired. It does not release my money, Strangely enough, although the money in my Australian seller account was immediately released, Japan, England and Canada are making excuses not to release my money in my seller account, and it is alleged that we are in deception or fraud, which is shown to us as the reason. We are an American company and we sell with our American company in our store in Australia, we also sell in our Canadian store with the same documents and information, and we pay our taxes. Despite this, our money is refunded in Australia, while Japan, England and Canada are trying not to return my money in my seller account. Amazon may not like or accept my business model, that's fine. I understand that you are not opening my account, but the money is my money, you cannot confiscate it.

My advice to those who want to be a seller on Amazon, do not work with Amazon. Or be ready at any time for Amazon to confiscate your money.

This LARGE Product arrived damaged.

I asked for a replacement, let them know I would even accept a replacement PART!

After nearly a month of inaction and false promises, I received notification that a return label was created, and I simply had to:

Repackage this Large, heavy item

Find a way to transport it to FedEx (Will not fit in my Camry), all at my expense of time and money.

THEN wait for a refund.

Somehow a gift card has been used as my method of refunds whenever I purchase from Amazon and I pay with my debit card that is attached to my bank.

On 6/7/23 I spoke with Alberto then to Supervisor Mary M. I continue to be told that once a gift card is used they can not refund back to the original method of payment. For some reason no one can tell me how this all got started. I assumed that because my card was attached to the account, the refund would be put back where it came from. This happened to me quite some time ago and the money was put back on my debit card. I do not appreciate being taken advantage of and that is what has happened in this case. The company is telling me that I have to shop on Amazon even if I choose to go elsewhere. If I close my account how will my 61.20 be refunded? Mary said I needed to use the gift card before I close the account, again I want to know how all this got started and I want the $61.20 that remains on the gift card to be out back on the card that is attached to my account.

Today June 6, 2023. I had the worst encounter ever with Amazon customer service. I recently purchased a firestick for my kids to watch Tv.

This is my second one I purchased, however I came across a issue because when I tried to set it up it, it wanted to send a OTP to a phone number that I deleted from my account.

I already deleted and replaced that number months ago, maybe even a year, but for some reason it was somewhere on my account.

I then contacted Amazon and explained the situation, the guy seemed like he was gonna help, not sure. We was on the phone for about 4 min and then it got disconnected. I then called back and spoke with a women, who seem very uninterested in helping me. She told me she can’t help me because I can’t get into my account, I then told her I can but I just don’t have access to that phone number. She gave me a very hard time about it and I asked for a supervisor and she said no, etc. I hung up and called back and asked for a supervisor, but not before signing into my account. The other lady was giving me a hard time about getting a supervisor as well until I said the statement she is refusing to get me a supervisor.

Finally was able to speak to a supervisor and explain to her what happened and then she finally do to me and told me that that number was deleted and she’s not sure why it’s still showing up then she transferred me to someone from the fire stick, who was really informed of the situation, so I had to explain it to her and then she said that she would help me. I was so thankful she then transferred me to someone else who I explained the situation to again and then we went through a process where I had to verify information to delete the number, and also verify information to create a new password, which I didn’t want to do because now I have to remember my new password that wasn’t a reason for me to call, it was just simply to delete a number so I can get access to my fire stick. Just really unbelievable Willien ridiculous how they treat paying customers.

Amazon prime is delivering grocery orders and online order packages to my door and leaving them unattended late at night after 5 pm and they are being stolen. I have contacted Amazon numerous times and they say that they delivered the packages and won't give me credit for the missing orders. I also contacted the BBB and they responded that Amazon didn't answer their inquiry. and they gave up. Amazon refuses to listen to me and I am getting impatient and I am frustrated.

I stopped ordering from Amazon but they still owe me over $100.00. can you please help?

Security camera Video footage has been posted on instagram and Facebook and is available for my claim. On May 26, 2023 at around 2:50 pm EST, the amazaon truck backed into my driveway at 24 Thestland drive in Shrewsbury MA. His truck hit the backboard of the basketball hoop in my driveway and crused it. The driver pulled up in the driveway a bit and sat there. I heard a noise and walked out to my mail box (unaware of what had happened). I asked him if he had a package for me and he said yes but he had to find it. So I wandered back in the house. The security video shows that he sat in the truck for another minute or two then walked to my front door and placed the package on the door mat and then drove off without saying anything to me. I am more upset about that than I am the damage - how unresponsible - no note or anything.

I had ordered $600+ in little gadgets and stuff for my children. I receive an alert that my package was left at a front door without any pictures nor signatures (high value delivery) and had immediately checked after I was notified to find nothing. I’ve been told to consistently wait for days just to be told I need to catch the crook and provide proof of it. Amazon is equally as crooked as the supposed “thief” that stole my package/packages. I’ve spent tens of thousands on Amazon l, subscriptions and Amazon Products within a decade and this is how we are treated. If this happens to anyone else PLEASE CALL YOUR BANK AND REVERSE THE CHARGE! Amazon does NOT want you to know this because they love stealing our hard earned dollars.