Applebee's
Reviews and Complaints

On June 10th, around 5:30, I had ordered a three cheese chicken without the tomatoes and extra sauce. The sauce was lacking (it didn't cover most of the pasta) and the tomatoes and such were still there. I had trouble with gift cards, as well, and they ended up not working. Because of this, I wasn't sure if I had the money to tip. The worker seemed to glare at the paper, which I considered rude when I was already visibly struggling. I don't want him to have any punishment—I do feel bad for not tipping—I just want to be reimbursed in some way when I paid for what I didn't want or fully enjoy.

First, the ice tea was the wrong drink... my water had lemon after I asked for Water no lemon, my daughters dish was the wrong order ( ordered chicken Mac and cheese and waitress brought out Mac n cheese) ; and my dish- waitress comes to me and says the chef forgot to put sauce on side, kitchen is backed up, going to take a while... I talk to the manager and he basically says we are re. Doing your order, but you will have to wait...

Such poor customer service ... and sooooooo disappointing... don't know how this chain stays in business!

On 5/2/18 I went to Applebees here 8n Las Vegas. The food was served to the wrong table then was brought to us . I was cold and the order was not correct . I requested to speak with the manager I was told they were busy but they could help . The server was rude and I will not recommend Applebees. This was the first time I ever went to applebees. I ordered my streak well and it was rare. My kids ordered chickhen bone in and was given Chicken strips. The restaurant was dirty and as not clean on the I side.

6/2/2018
Applebee's on McKnight Road in Pgh, PA

Very unpleasant service. Party of three, we were seated, waiter came over and gave us our drinks, we waited about 15-20 min before he even came and asked us if we were ready to order our food after which we noticed he had first placed a order with a family that came after us, that was the first bad service, then he came afterwards and took our order. About 3 other families came in and after about 35 min we seen them getting their food and eating, and was wondering why our food didn't come yet. The waiter came over shortly and he said he just placed our order a few min ago because he forgot all about it. He said he was "sorry". We were very upset and told him to please get the manager. The manager comes to us and tells us what happened, we explained to her the story, she said "sorry" as well, that the waiter was new and it got busy, but we said how did he forget us and not the 4 other families that came after us and was treated fairly. She kept saying "sorry", which you can tell was not sincere at all, it was like she was basically saying "oh well". She said do you want to stay and wait, or we can put it in boxes for you. That didn't make any sense after just waiting 45 min and our order wasn't even placed. What really made us upset was she did not even offer us any compensation, ie. discount, free dessert, etc.. That's the first thing most managers offer when there's an unsatisfied customer. We just got up and left.
Very poor service.

June 2, 2018 8:35 pm Jamestown ND
Courtney our waitress handed the table next to us the food I had ordered. Another waiter had took the food and gave it to a Courtney then she had placed the already served food in front of me! Being it was sitting out in front of another person face for about 7 minutes it was cold and bacon was so burnt.. it was BLACK! I love going to Applebee's, and want to continue to be a customer but this was not okay at all.

As worker, I hear others that aren't getting the breaks that they need. I know some who work 7 hours are not even a 15 min break. The only break that you are given is if you work 8 hrs and you get 30 mins unpaid. How are they getting away with this stuff. I have worked in other places and have been given 15 min breaks for working 5 hrs. When I work 8 hrs I get two 15 min paid break and one 30 min unpaid.

Why in the world would you remove one of the most popular items on the menu? People are trying to eat healthier. Your Sweet potato fries and mashed Sweet potatoes were the best thing on the menu and we always ordered one or both of them. NOW, PLEASE RETURN THEM TO THE MENU ! We are not going as often to eat in your establishment as we used to because of this! Thank You, Katie C.

Me and my boyfriend got take-out, he got a clubhouse sandwich, and I had chicken broccoli alfredo. I ended up getting very sick from my meal and he did not. I didn't eat the entire meal but I was sick for 3 days after. I'm not sure if it was from the broccoli or the chicken, but I've ordered other dishes before and gotten sick from them at this same establishment. This is the worst I've gotten sick, but ive told their managers before when it has happened. So they might need some refreshing on prepping dishes and making sure they're safe before they serve them.

I went to Applebee's on Ridge and Kellogg in Wichita, ks. When my sister and I walked into the door the place was not clean; dishes at the bar, trash on the floors. We had to wait to be seated even though their were employees walking around. When we were seated it took awhile for our waitress to get our order, she was the only waitress that was serving many tables that day. I ordered wine and that also took awhile for me to receive. When my salmon came out I took several bites of my salmon and I noticed it was red/pink on the inside. The manager looked at my salmon and said, "yep, that's not cooked all the way through". He asked me if I wanted another salmon and I said yes. The waitress apologized but the manager did not. We waited another 15 min. for my food to come out, and the salmon was cooked all the way through.

I was charged for the meal even though it was not my fault the salmon was under cooked. I went home and had a stomach ache and diarrhea.

I enjoy going to Applebee's but this restaurant in particular was not my favorite. The restaurant seemed disorganized.

I will not be visiting Applebee's again due to this. I'm in the medical field and I'm lucky I did not get food poisoning. Luckily I checked my salmon before consuming the whole thing.

I placed a to go order and the food was old and cold. I called the manger crystal and she told me she would replace the order for me the next day. The next my placed the order online and did a pick up at store. I placed the order from my mobile app some how I was charged a second time. I called back and talked to the assistant who promised he would fix the situation and call me back and didn't. I talked with the assistant three times and crystal two times nothing got handled and no one has called me back. When u asked for corporate number they wouldn't give it to me. I would not be coming back to this establishment. Very poor management.

Hello,

Well, I have to admit you are making progress with the wine list at the petaluma applebee's, which is located in the heart of the wine country. Until recently, this restaurant was only offering wines you could buy at the drug store. Now there are better wines but the irony is that none of them are from sonoma county (where petaluma is located) which is wine country, big time! All the wines on the menu are from napa valley, which has always been in direct competition with sonoma county wines. It's an embarrassment — and a perfect example of why things don't really work at chain restaurants anymore. Even the water was rolling his eyes about this situation. One more thing, we wine loves love our zinfandel — not white zinfandel but real zinfandel. You know, the red stuff.
Otherwise, I like this place and have been coming here for years. The bar tender used to keep a decent bottle of sonoma county zinfandel behind the bar for people like me who know better than to drink napa valley or drug store wine. Come on guys! You can do it — add some sonoma county wines to the menu and you will make a lot of locals very happy. Thank you!

It was my sisters birthday and we went to applebees and reached by 9.40 pm and the restaurant closes by 10 pm. We opened the door as it had open sign the guy came forward as we expected him to ask us be seated. This was not done infact he said the kitchen is closing in next 15 minutes but if you want you can come and sit. What should we do after coming in. Just sit and dont eat. Indirectly he prompted us that we cant serve you.we were highly disappointed as I knw if the time was 10 and we enter they are suppose to serve us once we in doesnt matter what time kitchen closes. After 10 you cant enter. I just felt there was no ome was in like no customers so he didnot wanted to serve us. Made our day worst.

Went to Applebee's in Elgin, IL. Ordered my food, asked Christian if the food had onions. It did have onion crisps so I asked if they could substitute the onions for fries. He said he would have to check. He never came back to the table to tell us one way or the other. Our food comes, they did replace the onions with a very small portion of fries. I took a picture because it actually made me chuckle because it was such a small portion. My husband and I ate our dinner. At the end, my husband ordered another beer (#2) and I was asked if we were going to have dessert. I said I would check and let him know. I saw that there was a "sundae shooter" on the menu. I asked if it was just a small cup of ice cream and Christian said yes. I said okay, I don't want that. I asked him to ask his boss if he could put two scoops of ice cream into a bowl with some chocolate sauce and whipped cream. Again, he did not come back to our table to tell us one way or the other. Instead, he FAT SHAMED me and brought me exactly what I said I did not want. He brought me a "sundae shooter". I have never felt so disgusting and ashamed in my entire life. And that is saying a lot simply because I was bullied as a kid for being "fat". Thanks Christian for making me feel terrible. Oh ya, and at the end of all the tears and felling shamed, we were charged for it! Thanks Applebee's!

Service was good at first but then bartender left out of no where and I was waiting for 20 minutes or more to order more things. One of the drinks I ordered they didn't have enough of the alcohol for it but still made the drink and still charged me the same amount I would with a full drink, it was water downed and only tasted like soda. After the first watered down drink I waited another 10 minutes to be asked if I wanted another one. I come to this restaurant every week on Thursday usually and spend over $60 a night.

Florence Alabama

Worst experience ever bartender should not be behind the bar and or in the restaurant business, if you can't stay off your phone or stay away from other employees talking about whatever instead of first take care of your customers for very good tip or no tip at all should not matter you're in the hospitality business.The food was just as bad we started out with you pick two combo mozzarella sticks were but wings we ordered mild and come out clearly barbecue and then tossed in mild sauce trying to cover it up. Sent the wings back not even 30 seconds later here comes the next batch the bartender says I'm so sorry I grabbed the wrong ones someone ordered wings that were bbq combined with mild which was a lie clearly. There are four other tables in the entire restaurant two of which we're paying out one eating there entrees and the last table placing their order. No other Wings ever came out to any table or person. The ribs and chicken combo ribs came out burnt with no meat strictly bone and skin burt skin at that. I could clearly tell at first look the ribs as seen burnt with zero meat was not how food should get sent out of the window it should have got caught and never served I had my plate pushed to the side for more than 10 minutes she never asked how our meal was even after walking past two or three times and looking very noticeable my plate was no longer being used even though it was still full with this terrible entree the only questions you can ask is that the very end and that was would y'all like boxes? Really would I like a box? No I would really like to talk to a manager so after 10 years of coming to this restaurant in Florence Alabama Applebee's has made a drastic spiral straight down to the bottom to where we will never go back again

I walked to Applebee's. To have a few drinks.
While waiting on my cars flat to be fixed.
After 4 beers ...
I was cut off. They never asked if I wanted a menu ... however. Once my car was ready.
I planned to order take out. But was not going to carry 4 plates of food down the street.
After being imbaressed I just paid out.
Leaving no tip. Loretta was very rude.
As well as the manager not even explaining
Why.
I called your service line. Requested bar policy. To be mailed to me.
They explained. They did not have to do that.
I asked for the bar policy to be told to me.
Again. I was told they did not have to tell me.
—as I a postal carrier in the area.
I found this very imbarraaing. And will be contacting professional help to find the bar policy of Applebee's

I ordered a few items to go when I got it I ate the salad and found a piece of plastic in it this is disgusting! I am filing a law suit upon you guys! This just makes me sick to my stomach! I am so scared to know what else was in that food or kitchen while they prepared it. I am a valuable customer that goes out to many restaurants every day and I have never ever ever came across such a disappointment. I have attached photos and a video of the plastic in my salad. I am definetly proceeding with this case and complaint! Completely shameful!

I took my family to east Towne applebees on may 20. It took 15 min to be even noticed for service. The woman that came over Chelsea wasnt even our waitress she just happened to notice we were just sitting there. She took our drinks and then switched with our waitress who acted as if she was somehow inconvenienced by us ordering. Right after she quickly went back to hanging out with her friends the other waitresses and the bartender all standing there talking along with a girl that must be an employee however she wasnt kn uniform . But she knew the place well enough that in plain clothes she was making her own drinks at the bar and going in and out of the kitchen area. Customers meanwhile came in but not one of the gabbing servers nor bartender served them just looked at them and continued talking. One coup pl e even came in and stood at the bar after waiting about 10 min with no service and waited at the bar hoping to get attention and the bartender only noticed them after they finally came up and loudly asked for a beer . Tables were left with plates and leftovers from customers that were gone before we even got there almost as if that server left them that way to not have to sit new customers. These same tables were still sitting that way when we left. Drinks were not refilled infact st one point my daughter sat and purposely slurped her bottom of her cup to get attention of the still invisible server we had. Only waiter I saw working and serving their customers was a young man Luke who was serving pretty much every table but ours and 1 other table. When we arrived there was only 2 tables with people plus us . No silverware and when we asked the other server Male long hair came over slapped down some silverware with some napkins underneath and said sorry were busy even though he wasnt serving anyone and all his tables were not bussed. Customers over and over waited to be seated . Bathrooms were dirty . The manager while was polite and helpful when we complained he still should have taken the time to look like a manager as his shirt wasnt even tucked in just hanging there. I have never seen such terrible service and reading the reviews on this particular restaurant it seems others have stated quite the similar happenings. Maybe it's time a corporate or district manager get control of this restaurant especially seeing as there are so many other food restaurants to compete with in that area.

I placed an order on May 21 and they said it would be done at 8:48 pm. I went to pick up my 2 meals and was told they had no more baby back ribs. The order form said if there was a problem with the order that they would contact me. I never received a phone call and they never brought my meals out. I then had to select something else and all of my other food got cold. When the food got home it was not what I ordered. The order was not only not what I wanted, cold and not what I ordered. I called the restaurant manager who informed me that I was unable to get the money put back on my card because he didn't have access to my information. I didn't want the food and requested that my money be refunded which I was told could not happen. This was the Applebees in Philadelphia PA at 7650 City Line Ave 19151. The phone number is 215-477-3397. My order number is #[protected]. I would like to speak to someone about this and can be reached at [protected].

I don't know if the Davison Michigan Applebees is corporate owned or a franchisee but my wife and I were there Sunday evening and it was quite an experance to say the least. Let's start with the Rap and Hip Hop music so loud you could not talk to each other. I don't know, maybe this is the music you want to attract those who listen to that garbage, but when we sit down to relax and have a meal I DO NOT want to listen to that music and watch the greeter dancing and singing to it! Next, I ordered chicken strips and fries, and they didn't have the fries ready until I finished the chicken 10 minutes later. I asked for them 2 times and was told they are making them.
To make a long story short, I was in business for 35 years, and if I had an investment like this, I would either have some big changes, fire some people, or sell the building and bank the money. I truly dont believe Applebees wants this image, but this is the image I have. Good Luck