ARCO’s earns a 1.5-star rating from 174 reviews, showing that the majority of fuel consumers are dissatisfied with gasoline quality and service.
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lack of landscape maintenance
Every day I walk by the Arco station situated at the intersection of a major feeder street (Mission St) off Highway 101 and the main street in a residential neighborhood that leads to our historic downtown. In fact, the subject parcel is located with historic El Pueblo Viejo Landmark District. I am writing today because I am FED UP with what greets everyone...
ana register person
I went to get a gas! And I clearly told her $20 on 5. But when i came back to pump gas it's not working. So i went inside and ask her why it's not working and on 5? And she told me i said 4 and i said why would i say 4 if she see i park my car at 5? So i went back and still not working and then went back inside and she told me to get money and get a ga...
Read full review of ARCOcustomer service
This morning I went to get coffee. I waiting for the coffee to be made. The employee was very nice and helped me out. Their was another customer that came in and was very very very rude to the employee. He asked her for something she said they were out and that it would be in on Saturday. Now the man repeated himself three times and he was very rude. I...
Read full review of ARCOwas called a bitch and tried to fight me
She called me a bitch and tried to fight me because they made a mistake. I had my card in the slot and pumped my gas she came outside and yelled at me because I somehow pumped someone else's gas when I had my card in the slot, it was at the arco on gateway and Yosemite in Madera California she took her badge off and it was at 8:13 pm then continued to try to fight me a security guard approached me and told me it wasn't my fault and to leave, I just think your arco employees shouldn't be trying to fight innocent citizens
noise coming from top of store
I have lived in back of arco for over 35 yrs. never a problem. now with new owners there is 24 hours a day noise coming from a generator, refrigeration unit or something that is very hard to take. there are five familys in back of the store and we all have the same complaint, and have told the owner but no results. this store is located on the corner of Ball and Moody in Cypress California. Can you please help us. there is an old woman recovering from cancer sergury right in back and she can't sleep or relax. Please help us end this noise. Thank you
Terry Thompson
4971d Belle ave
Cypress Ca.
[protected]
very rude and bad customer service
Friday May 31 2019 as I walk up to the cashier I have $5 in quarters in a ziplock bag bag and $1 in dimes and nickels. I told the lady let me get six on one does $5 and a ziplock bag and has $1 in dimes and nickels I gave her my change and I walked away she shot it out hey come back she told me you wait here till I finish County and I told her you didn't...
Read full review of ARCOemployee
I'd like to make a complaint against one of your Arco workers. The location of said Arco station is 4661 W Slauson Ave Los Angeles, CA 90043. The employees name is Greg. I dont have a last name, unfortunately. But he is a black Male, about 5'9", has curly dyed blonde/brown hair, has a goatee, and tattoos. He has been harassing me sexually. See pics
customer service.
My friend and I had an absolutely terrible experience at the 1 Rollins Road Arco station in Millbrae California. When we first arrived, I went inside and told the bigger man to put $20 on pump 15 but the pump would not work when I went to go use it. I would then park my car at pump number 13 and tell the man inside that pump 15 wasn't working. He said he...
Read full review of ARCOunethical behaviour
I am appalled and angry with my experience today, on 5/5/2019 I went with my daughter to the arco gas station in San Diego, CA on 3860 Old Town Ave to pump gas and use the restroom. Being cinco de mayo it is an extremely busy day with all the traffic and struggle for parking. as I went back inside to turn in the restroom key and pay for gas, I asked the male employee I believe his name is Sabora, (heavier set male) if I was allowed to park there ( at the gas station) as I'm sure he's getting asked all day. His exact words where "Yes, I'll allow you to park there for 3 hours, I'll be gone by then but i'll make sure she knows, the girl that comes in after me." the lady standing in line behind me overheard and asked as well and got the yes to park there as well. she then asked if we could park for a max of 4 hours as it is a bit of walking to get to the Fiesta that old town had, he said yes, she even offer to pay him as parking was a nightmare. That happened at 1:37pm, as it is printed on my receipt when both the transaction took place as well as the conversation with his permission to park and leave my car there confirming that it was the black Nissan altima. Tran # 1014001. Upon arriving to pick up my car at 5pm, my car had been towed by Advantage Towing, per the instructions of the employee Desiree who was now on shift. Upon talking to her she says that he did tell her that he gave me permission, but because he's not there she's the one that needs to deal with it, she stated that if he was still on shift then I could work something out with him. Work something out with him? Why would I need to work something out when he was the one who gave me permission. At this point I am extremely upset, how do I get permission to park there and get assured that it won't get towed only to have my vehicle towed!? If it was not allowed your associate who is an extension of your branch should have said No and should be aware of any policies Arco may have. Instead I am stuck having to deal with calling an uber and paying $410.00 to get my car out of a tow yard with my child by my side. I am extremely disappointed with the events that occurred today and am requesting a refund for the $410.00 I paid to get my car out of Advantage Towing for the mistakes your team made. My name is [removed], contact number is [removed] [protected]@gmail.com . Per Desiree the other car was also towed at the same time, unfortunately I did not get that customers contact information.
pump broken leaking gasoline all over car and ground
Went to arco off Balboa Blvd and parthenia. Used pump 4. Was waiting to hear the click the pump makes when tank is full. Didnt hear it and was only filling up the tank to top it off before I go on my trip. Had to fill 1/4 of the tank if that to make it full. When I saw the tank was over 27 dollars, I got out of my car to see what was going on. Shouldn't be that much for a small amount of gas. Well, pump was broken and gushing gasoline all on my car and on the ground. I told the women working there, and they didnt know what to do. Said they didnt have water to allow me to wash the gasoline off my car or ground. I asked for a refund of some of the money since the pump was broken and dumping gasoline on my car and ground and I was clearly over charged. They said they can only give me 10 bucks to make up for being over charged. I was not happy with this since it should have only taken 10 bucks to top my car off if that. So I have to eat the coast of having the gasoline spill on the ground. They were very unprofessional and told me it was safe for me to drive around with gasoline all on the side of my car and tire. Like really? No! It not safe at all. Went to the closest car wash I could find to wash off the gasoline. Did not feel safe and disgusted by the service there. I will never go to this location ever again!
pre authorization hold of $100.35
On March 31 2019 went to arco for gas. Swiped card but was not able to pump gas. Attendant said need to wait 5 min because he was resetting pumps due to gas being delivered from gas truck. I didnt want to wait and i didnt pump any gas. I left the gas station. Next day on april 1 i see $100.35 hold. This incident happened between 5:40 and 6:00pm on 3/31/19. The hold has been on my card for 7 days. Please refund my money.
Read full review of ARCO and 1 commentbakery and customer service
The bakery Donuts two for a dollar are usually a hit so I know what I'm talkin about when I bite into a donut and can tell its stale it says baked fresh daily on the glass display so when I went to return this so-called baked Daley fresh stale donut I was denied and told that the boss the manager is selling them because they are good enough to him when I...
Read full review of ARCObang energy drinks
Several times I have gone in to this Arco and the price for energy drinks was 2 for 4$ which was posted. When I got to the register the clerk said oh that is not the right price and went over and took tag off. He did not want to honor the price till we started arguing about it. Today I went in and the same drinks had been moved and the price was listed 2.19$. I didn't notice the price was for a water but the drinks were displayed there. This guy got upset at me because I told him the price was 2.19.$. I don't understand why this store has such a problem with pricing. On top of that very poor customer service and I won't be returning there.
customer service
I went into the Arco on Avenue 17 and 1/2 in Madera. On a Tuesday March 27th. For whatever reason the pumps outside weren't working with a card I went into the the young man at at the register know. He was extremely rude about it. He had no idea what he was even talking about. Employees should be trained better with their customer service. There was another...
Read full review of ARCOattendant's attitude
On 3/23/2019 at 2:25pm I wen into this gas station to get Gas. A line of customers was moving very slow and the attendant was in no way trying to service customers. After a very long time, I went up to pay ad I shared with him that he needed help and that I had never waited so long to get gas. He said he did not care and that I should go get Gas somewhere...
Read full review of ARCOthey said they were closed...
...after I went in and grabbed a few things. It was only 10:40 pm and the hours are supposed to be until 12am. Even the gas pumps weren't open. I drove a couple of blocks to another Arco which was open. She and a man who I held the door open for both said "We're closed". The store details (from the internet): ARCO #42322 23501 Alessandro Boulevard Moreno Valley, CA 92553 [protected] They both were very rude also.
Read full review of ARCObad customer service-refused to give service.
My wife walked into one of Arco store#42185 and was helped by an employee named: Rhamad. she went in to purchase Gas, this representative gave her attitude at first because she was going to pay with quarters and dimes, my wife has diabetes and she got really upset when the MR.Rhamad told her she can't pay with this, because is a company policy, my wife told...
Read full review of ARCOemployee who is a drug dealer
In Fresno's Clinton and Fruit location, an employee has been selling meth, out of the ARCO that he works for, this has been a going on a long time to the extent of now I see all the other things that come along with, kind of activity... Homeless people are now more than normal in the neighborhood and I along with other neighbors now can see it out in the open... all walks of life, know of this"Juan"guy... But it he has been doing so long that it seems normal... Well I am not a cop caller, I rather have a bright scholar who hold a corporate position to have a bit more, of instant results (drug test) randomly... Me and my wife along with a few other neighbors all chose me to do, the email and not putting a call to our local police department, we all in agreement to not bad media corporations for the cost of one bad employee... No need.. not yet at least... Juan has drugs on him all the time while he is on the clock... making dope deals in parking lot... He smokes with his customers in the restroom, which is not open for customers who are buying gas... I have at least 7-8 friends or family who buy meth off this guy... all the neighbors say the same... They know druggies who go to ARCO to buy dope...
gas station
I live in Castaic, California and can say I was happy to hear we were getting a ARCO / AM PM station - What I have found is frustrating on Management policy. I now am at a point where I am not going there for gas. This has been happening for awhile but this is an example for what a customer has to deal with. I pull in open gas tank cap- try to use my debit card and the pump unit does not work - no response at all. I move my car and try a different pump and this one errors out a different way but it still is the same type of result of not allowing me to pump gas. I move one more time and then walk into the station. I ask the attendant why there are so many issues with the pay at the pump and she stated that "Management will not allow hand written signs to be placed at the pump". Why is it that 1) they do not get these pumps fixed. They have been broken for a long time. 2) Get pre-printed signs so we can go to a pump that works.
My suggestion is to just go there and watch as the customers try and try to use their cards and end up walking in because so many pumps do not work. Poor representation of what your company should stand for.
employees touching our phone with mobile coupons
An employee touched my phone and tried to take it out of my hand to close out the coupon I told them no the last person that did it had done something to my phone and I was told by an employee Christy that is policy for them to touch my phone . if they didn't touch my phone to close it out that I could take my business elsewhere. No other Am PM ever touches my phone and watches me close it out. I've had problems here all the time with employees touching my phone
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Overview of ARCO complaint handling
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ARCO Contacts
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ARCO phone numbers+1 (800) 761-9670+1 (800) 761-9670Click up if you have successfully reached ARCO by calling +1 (800) 761-9670 phone number 0 0 users reported that they have successfully reached ARCO by calling +1 (800) 761-9670 phone number Click down if you have unsuccessfully reached ARCO by calling +1 (800) 761-9670 phone number 0 0 users reported that they have UNsuccessfully reached ARCO by calling +1 (800) 761-9670 phone numberPrepaid Gas Card+52 664 423 2726+52 664 423 2726Click up if you have successfully reached ARCO by calling +52 664 423 2726 phone number 0 0 users reported that they have successfully reached ARCO by calling +52 664 423 2726 phone number Click down if you have unsuccessfully reached ARCO by calling +52 664 423 2726 phone number 0 0 users reported that they have UNsuccessfully reached ARCO by calling +52 664 423 2726 phone numberMexico, ProFuels+52 656 686 2228+52 656 686 2228Click up if you have successfully reached ARCO by calling +52 656 686 2228 phone number 0 0 users reported that they have successfully reached ARCO by calling +52 656 686 2228 phone number Click down if you have unsuccessfully reached ARCO by calling +52 656 686 2228 phone number 0 0 users reported that they have UNsuccessfully reached ARCO by calling +52 656 686 2228 phone numberMexico, Del Rio+1 (800) 322-2726+1 (800) 322-2726Click up if you have successfully reached ARCO by calling +1 (800) 322-2726 phone number 0 0 users reported that they have successfully reached ARCO by calling +1 (800) 322-2726 phone number Click down if you have unsuccessfully reached ARCO by calling +1 (800) 322-2726 phone number 0 0 users reported that they have UNsuccessfully reached ARCO by calling +1 (800) 322-2726 phone numberCustomer Service+1 (800) 348-7959+1 (800) 348-7959Click up if you have successfully reached ARCO by calling +1 (800) 348-7959 phone number 0 0 users reported that they have successfully reached ARCO by calling +1 (800) 348-7959 phone number Click down if you have unsuccessfully reached ARCO by calling +1 (800) 348-7959 phone number 0 0 users reported that they have UNsuccessfully reached ARCO by calling +1 (800) 348-7959 phone numberFleet Card
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ARCO emailsbpconsum@bp.com100%Confidence score: 100%Support
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ARCO address19100 Ridgewood Parkway, San Antonio, Texas, 78259, United States
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ARCO social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 25, 2024
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