Aspen Dental
Reviews and Complaints

I went to Aspen for a chipped tooth. They were first on the list of providers in the area, so I figured “Why not?” Little did I know that I was about to have the worst dental experience of my life. Everything started out o.k. I was scheduled for a free exam being a first time customer. I went in and got my x rays done. Next step was to see the dentist for a treatment plan. I went in for a chipped tooth mind you. The doctor recommends that because my tooth has chipped multiple times that I would need a crown put on my very front tooth(a $1000 procedure as opposed to $200 for filling a chip). I figured the doctor was just doing what was in my best interest, so I naturally agreed. I went back to the office manager who immediately went into payment and scheduling.

So I am here thinking, “great, this is going to get taken care of quickly”. Miraculously, an appointment opened up IMMEDIATELY so that this dentist could get the process started. The doctor ground my entire tooth down to a nub so that I now no longer have a front tooth; only a replacement. I am a fighter and take shots to the mouth from fists for a living. So now every time this crown gets chipped I will be $600 in the hole to replace it. Little did I know that I would be outfitted with a horrendous looking temporary crown for nearly a month. The temporary crown was just a mold of my old chipped tooth. This is part 1.

Part 2. I was scheduled for a cleaning a few days later. I was 10 minutes late due to an accident detour. I showed up and apologized. The receptionist told me that there is no way that they could take be because the employees were going to lunch. In what world can an employee not push lunch back 10 minutes? Lunch was at 12. I was there at 11:40. The receptionist told me that they need half an hour to do the cleaning. Now I am wondering what kind of teeth cleaning only takes 30 minutes.

Part 3. The temporary crown-chipped tooth crown (which looks awful to begin with because it is a totally different color from my teeth) revealing the metal inside the tooth. Mildly painful and looks even worse than before. I should have just stayed with the chipped tooth at this point. I called to attempt to get it fixed asap being around the holidays. They tell me it will be at least a week. I JUST SAID I WAS IN PAIN! A FREAKIN WEEK!?

Part 4. Rescheduled cleaning- 2 hours out of work. Chipped temporary tooth fix- 2 more hours off work. Permanent crown installation- 3 more hours off work.

Thanks for all the favors, Aspen, but you can keep it next time.

Being late is not ok, because then they have to push back the other patients who are scheduled after lunch, I don't think that's fair!
Oh and temporary crowns never look as good as the permanent ones, that's why they are temporary and the fact that it's a different color than your other teeth is quite normal-again it's a temporary so it's not the final product. I work at another dental office and people like you annoy me! Get your facts straight and learn to be responsible and leave to your appointments earlier and if you end up having to be rescheduled due to an accident detour, suck it up and be a grown. Nobody is going to give up their lunch break because of you, I never would.

You have to have a crown on a root canaled tooth and any dentist that tells you otherwise should have their license taken.

I went through hell with the Fort Myers Aspen Dental Office. I was charged over 4500 out of pocket. I was sent out for my teeth extractions because I am a heart patient and they wanted to pull one at a time, WTH were they thinking and the Dentist told me herself that she was uncomfortable with my heart Hx and I needed to go have them all done at once which cost me another $490 out of pocket and then due to Aspen using up right away my $1500 insurance allowance I am now paying a almost $800 balance the SWF facial Surgery. OK, I had 4 front vineers put on, wasn't told they would widdle my teeth down to sticks (horrified) and they keep failing off and not even a year old. I only did the vineer because they said it would close the space inbetween my front two teeth. Now I have the upside down black triangle. I am so unhappy. My partials look fairly good but you can see all the metal clasp and another (second opinion) dentist said "no, you should not see these" and that they are wrong. My partials are not sharp at all and I have trouble chewing and alos I have to use alot of fixadent to hold the uppers in.

When you try to get in for adustment, you will set for 2-3 hours freaking hours (I have a life). I am trying get anyone that wants to, to join me in sueing their ### for the bad service, Hippa violations (I hear other ppls business in their office all the time), long waiting times, ripped off by them etc. You name it I have experienced it with these ppl. I cry alot because when my vineers fall off in public for no reason (I am and have never been a front biter) I look like a crack hoe. Please contact me at wingsinflight2000@yahoo.com. I want to file a class action suite against Aspen Dental and I want all the ppl hurt by them in anyway to join me.

Carla Covert Fort Myers Beach Florida

The same thing happened to me. Several wax fittings and dentures that did not match the wax. The dentures must have belonged to someone else because they did not fit. I still have my lower teeth which are twice the size of the teeth in the denture. I cannot chew and have lost 25lbs that I did not need to lose.

Please join the class action lawsuit being filed. We need your testimony. You can email me at Researchpartners@verizon.net.
I am a paralegal and private investigator working on the case.

Please join the class action lawsuit being filed. We need your testimony. You can email me at Researchpartners@verizon.net.
I am a paralegal and private investigator working on the case.

No dental x-rays reach the fetus. Even the College of Obstetricians and Gynecologists agree on this. X-rays to the mouth just cannot make right angle turns and hit a fetus. Jet flights dose the fetus with radiation, dental x-rays do not.

That being said, I often bend the rules and do a complete exam without x-rays before the cleaning for a pregnant patient, but refuse to see them again after their pregnancy unless I can have current x-rays.

Have your teeth cleaned is NOT like having your car washed.

I went to Aspen dental six months ago for a cleaning, and it was the worst experience of my life. I just went to a different dentist recently and it was such a difference that I have to complain because I am so unhappy of what happened to me. On top of it when I got on here I read one person's comment that is identical to what happened to me. I went to there and saw the same hygenist Wendy, and she scraped my teeth so hard during the cleaning that I was bleeding like crazy and she laughed also. I was crying because I was so scared, she told me it was to much plaque. The other dentist came in to check on it, and said that I may have gingivitis, and I needed to buy this rinse because it will prevent it. I was so scared of having gingivitis, and believed that what she did was to the best interest of me. I then realized from the next dentist that what she did was completely wrong, and that's not how you clean teeth. I am so upset and will never go back there, be aware that place is out for money only they have no interest in clients health.

I made an appointment with this same Aspen Dental in Bourbonnais, Illinois on 2/15/12 for an just an exam, mainly to check them out. I have a regular dentist. Upon arrival, I filled out a number of papers. Everyone seemed very pleasant and friendly. I was put through an xray that circled my head and then to another room where they did an oral exam of my teeth and gums. Next came the expert dentist. The conclusion was I needed all the fillings in my teeth, as I have many, to be removed and replaced as they were inferior. Then I needed 2 back teeth pulled as they were okay but useless to me. Also I needed four of my bottom teeth removed because they are loose and as they needed to scale under my gums for plaque, they would fall out. Then all the teeth left to be scaled for one side and the other. Next I needed a bridge built for those four teeth that had been removed. Next was the stop to the Finance Manager and their results. This would take about 3 months and $5, 000 which I could pay through Chase credit at 14.9% interest for 5 years. By the way, I am 71 years old and live on social security and work part time. I had to give them my social security number in the papers I filled out which would have given them my high credit score, this wouldn't have anything to do with this deal, "Would it?"

PLEASE HELP us with a class action lawsuit. Your contact info would be helpful which I will forward to the attorney filing the case. Your help would be appreciated. Please forward to reachpartners@verizon.net

I had a dental emergency (pain & apparent infection) for which I needed immediate attention. I called Aspen Dental and they said, "YES", they could see me "today, " THAT AFTERNOON. I drove several miles to the Aspen office, expecting relief from my pain; but when I arrived at the appointed time, I was told "NO", they couldn't see for another week. I asked why they agreed to schedule me today if they, in fact, had no openings, they blamed it on their "call center" - no apology - the receptionist simply shrugged her shoulders. Ludicrous! What a ridiculous way to run a business. These knuckleheads lost a potential customer for life.

Otis - South Bend, IN

I went in there in 2014 to have two crowns fixed. Experience was great. Had no problems. I recently had a piece of tooth break and some sensitivity with it. So I went back in, they filled the cavity and fitted me for a temporary crown. I was in pain since and then my temporary came out during flossing, so I called them and went back in. I explained I was still in pain. Doctor said he had to drill close to the nerve. I told him I have had that done once before and had to come back for a emergency root canal a long time ago. He still said I don't need a root canal. All the meanwhile I'm still in pain constantly unless I take Ibuprofin every 6 hours which I also told him. I finally read some reviews and also talked to co-workers who all said don't go there. Went to a recommended dentist and had a root canal done that day and the x-rays clearly showed being close to the nerve. They have also stated they have fixed numerous problems from Aspen. Called the office to cancel my appointment and the woman I spoke to said it was their legal responsibility to finish the work. I finally spoke with the office manager, John who I've been trying to get in touch with again to find out about my refund. John asked me what do you want me to do with the crown they ordered? I said I don't know, he said it's a simple question. Then I went off on him for being a smart ### with me. How am I supposed to know what he can do with the crown. He then turned it around like I was wrong for yelling at him. First off I already told him I wasn't having the work completed there anymore and to cancel my crown. All this was 4 days prior to my appointment. Then he finally asked me if I would like him to return the crown or send it to me. He told me the other dentist can use the crown. I then told him I would call them and see, to which he replied never mind I know what they are going to say. That they can't use it. The dentist I used makes crowns in their office same day. The last thing he said on the phone before he hung up was he will just return it and refund me. I have yet to find anything out about any kind of refund!

thy need 2 be out agree about the law suit ...

I went there to they pulled top teeth and now they won't give me top teeth unless I pay almost 2000 dollars for them.now I can't eat.

My story is that I went in because I have a tooth ache and with my current insurance they are the only one's in Cleveland, TN that are under it. So, I went in and they diagnosed the wrong tooth and said to take the antibiotics and ibuprofen they prescribed and come back in on October the 1st for a root canal. A week later (today) I called them back to let them know that I could tell they diagnosed the incorrect tooth and that I could not sleep nor eat and asked if I could come in for the "Dr." to have a look at it for a possible extraction as the tooth is about gone. After a few back and forths with the "Dr" through his secretary he stated that he would not see me until the 19th, which is six days away. I will be paying for the better insurance come October when they let us switch and I will never go back to that horrible place again. I waited 1.5 hours in the waiting room for nothing. For now, I will pay out of pocket to have the tooth taken care of properly. What a joke of a business.

Please join the class action lawsuit being filed. We need your testimony. You can email me at Researchpartners@verizon.net.
I am a paralegal and private investigator working on the case.

I sure wish I saw this sight before I went to Aspen in Cleveland. I thought I had done my homework in choosing the right dental facility. I was so wrong. Unfortunately I paid not only out of pocket expenses but enormous physical and emotional pain. I implore any one considering going to Aspen Dental PLEASE RECONSIDER. I have never been so regretful on the decision to use Aspen Dental.

There is a class action lawsuit being filed against them. Please email me at researchpartners@verizon.net if you would like to help us with information about their business practices. There are numerous complaints all over the country and they need to be put out of business.

Thank you,

Nancy Leathers, PI

i had a very bad experience with dentures that never fit right not to mention the random teeth that i had to super glued back in! they kept bringing me back in, and while the bills were adding up- my problems were never resolved. The dentures are horrible and they wouldnt make them right. please contact me for my whole story. my name is debbie russell. my phone # is [protected] email is jessica_falls@yahoo.com

Please join the class action lawsuit being filed. We need your testimony. You can email me at Researchpartners@verizon.net.
I am a paralegal and private investigator working on the case.

There is a class action lawsuit being filed against them. Please email me at researchpartners@verizon.net if you would like to help us with information about their business practices. There are numerous complaints all over the country and they need to be put out of business.

Thank you,

Nancy Leathers, PI

To all of you that shared your experiences with Aspen Dental, thank you from the bottom of my heart. i went to Aspen Dental in Melbourne, Florida, to have dentures. I have lost most of my bottom teeth and was so embarrassed. The support techs who did the xrays and the hygiene were great. Then came the dentist who spent maybe 5 minutes with me. I wanted the lowers first, but she said, no not a good idea, have both uppers and lowers down. Of course, teeth had to be extracted. Sent to the Office Manager, and he totaled up the bill, after approving me for their credit people.
I went home and research, $2, 500 for basic dentures...something very wrong.
Read all your comments about Aspen Dental - went back the next morning and cancelled the entire treatment plan and got cancellation documentation.

I am so very sorry for your experiences but I thank you for sharing them with me!
Thank you so very much.
God Bless, Annette

There is a class action lawsuit being filed against them. Please email me at researchpartners@verizon.net if you would like to help us with information about their business practices. There are numerous complaints all over the country and they need to be put out of business.

Thank you,

Nancy Leathers, PI

There is a class action lawsuit being filed against them. Please email me at researchpartners@verizon.net if you would like to help us with information about their business practices. There are numerous complaints all over the country and they need to be put out of business.

Thank you,

Nancy Leathers, PI

I recently went to Aspen for a simple extraction of a broken front tooth. I was charged for a surgical removal of the tooth. The gum area around the massive hole is infected and I have to drain it 2 times a day. I will have to start taking antibiotics to clear that up. It's been very stressful the last week. My gum is so sore, I can't put in my partial. take your business somewhere else!

Aspen Dental is the worst decission I ever made, I went to them due to a television add that they had payment plans available for uninsured people and that they would help you find your smile, what a crock of poop,
I needed upper dentures and a lower partial which aspen attempted the upper 3 times as well as doing some bone removal alveoplasty on the front upper to make the denture fit better as they said anyway, but they took so much bone my denture never stays up and reline after reline it costs me everytime scence the first reline was done they only relign once and if they fall out after that then oh well for you then get a rebase or a new plate mind you my denture is just over 2 years old and i have financed and paid off over 5000 dollers in aspen dent to care credit with no satisfactory results from aspen they are rude and dont give a dam about the patient its an assembly line and a money scam for them and I pray that someone reads this and agrees so that this place will be exposed for what it really is, I went to walker Michigan aspen office if you see it run away

Be aware Aspen dental "partners"with the BBB and Aspen purchases the rating that they want. They also have a company campaign to hide and repair their online reputation. They have employees beg patients to write positive reviews online. They have office contests to generate positive feedback... Their main objective is always money...it is never patient care.

There is a class action lawsuit being filed and we need your help with information relative your experience with Aspen Dental.

Please contact me at researchpartners@verizon.net to provide a contact number that I can provide to the attorney filing the action. Your help would be very much appreciated. Aspen has complaints against them all over the country and we need to put a stop to their wrongful business practices.

Nancy M. Leathers
Private Investigator #75
Scituate, RI

Hi, I am a dental hygienist and the author of a dental website. I am so sorry to hear your story. It happens too often and is very sad for our profession. Dental scaling is a great treatment...if you need it. But sadly, is one of the most over diagnosed procedures. If you needed it, your teeth should feel cleaner and gums firmer and healthier after it is done.
I wrote this short article on how to find a good dentist.
http://www.gum-disease-cure.com/find-a-good-dentist.html
Hope it helps,
Good luck:)

PLEASE HELP us with a class action lawsuit. Your contact info would be helpful which I will forward to the attorney filing the case. Your help would be appreciated. Please forward to reachpartners@verizon.net