Aspen Dental
Reviews and Complaints

I paid close to $3, 000.00 for dental services at Aspen dental. I got an upper partial and it broke today. I have only had it for 2 years.

To start off with, I didnt have the money for 'wax' fitting. I ended up getting 2 wax fittings because they gave me the wrong denture, so happened to be a co-worker of my husband...a man! After 3 weeks of fittings, the denture is WRONG still and peeling apart & doesnt match to my existing bottom teeth. They blamed my teeth as the problem. BAD PEOPLE/COMPANY

I recieved four crowns on my four front teeth only one out of four are satisfactory they are all different sizes the dentist told me no teeth are the same one of my crowns have some kind of metal filling on the back of it, one is very thick and grinds against my bottom teeth, one you can literally see right through it and can see the post, all this for four thousand dollars and these are my front teeth i'm talking about, my job requires one on one conversations with customers every day, so now what, can they actually get away with this? Where do I go from here? Ive been told by co workers to contact an attorney, I'm looking into it.

What a bunch of crooks! After paying an $1100 copay for 3 cleaning sessions (1 cleaning) and pre-paying for 3 fillings, a tooth broke. When I went for my first filling, I asked if they could work on the broken tooth instead of the filling, but not only did they numb the whole side of face first then refurse to work on the borken tooth, by the time they got done arguing with me about how much I have prepaid, they said it was too late to do even the filling that I went there first, and sent me away with a numb face and NO DENTAL WORK! I'm furious. I've asked for my x-rays (a LOT of x-rays) and a refund for my pre-paid fillings. I'm never going back there again. They were rude and really took me for a ride!

I will never return to Aspen Dental again. The staff (receptionist, dental assistants, etc) were very nice. The Dentist came in. Did not even say Hi. I did not even know who he was until I got my prescription. He was telling me I need this and that. And that was about to fall off need to get that replaced. With out even touching my mouth at all. Yeah if I need a filling you can tell by the x ray, but you cannot tell me my cap to my tooth is about to fall off without even actually looking/touching it. I went there because I figured that I needed a root canal on my one tooth. Which I do, but that was not even their priority. Did not even check that tooth out. He tapped on my teeth with his tool. No tugging, no jabbing. Just more like counting if anything. Yeah I understand I need a visit to get everything checked out, but if I have been in pain and having problems they should have been a lot more concerned with my discomfort than anything. And help me out. Then when I went in with the lady about costs and everything. She swiped my credit card without letting me know. I had to ask her if she was charging me. And she was charging me for my root canal and crown before I even made an appointment for it. I am sorry, but I will not pay 900 bucks up front without any work being done. Especially since they hardly did anything while I was there. They are money hungry. They do not care.

Aspen Dental insisted that I be x-rayed at six months pregnant. They said without an x-ray they could not even clean my teeth. They said without the x-ray it was tough for them to determine the level of cleaning I would need. I said I was not comfortable with being x-rayed and that I just wanted a basic cleaning and I would return after my pregnancy for an more intensive visit. They said no x-ray, no cleaning. I cannot believe the incompetency and the ignorance of such a practice and I would run like hell or pull out my own teeth before I would ever return or refer anyone to them. What a joke of an establishment...

I recently had to take myself and my children to Aspen dental as my insurance changed at work. I took my youngest son in on 02/01/12 to which they told me he had NO cavities however I am quite aware that he does in fact have 2. I'm sure they said that due to his age and not wanting to work on a child that young. Then on 02/21/12 my oldest son and myself went in for cleanings. 1st off I never had a cleaning done. 2ndly the dentist and hygienist both told me that my oldest son had 10 cavities that needed to be filled. When I asked if it was normal for 10 cavities to develop in less than 6 months she was speechless. Then I asked her to show me the cavities on the xrays that she had just taken and discovered these 10 cavities. She showed me one as if that was going to quiet me down. When I asked her about the other 9 she could not show me. SCAM they were just wanting more money. All she wanted to talk to me about was how I needed a new denture plate as mine does not fit properly in my mouth. I have had NO problems with my plate and its not in her mouth to know if it doesn't fit properly. Plus I was only there for a cleaning. I will NEVER subject myself or my children to that place.

Went to aspen dental because of bottom teeth problems and appt set up for nov 2011. After I signed in and told them I was there it took them 2 hours before I finally asked why I havent been called. The secretary or what ever she was turned red and went in the back. That was the first problem! They were told I wasnt there. Hmm secretary for what if she dont look at sign in sheet or get your chart out. Well then they rushed and got me in and two and a half hours later dental work supposedly done. Good Right? NO I forget to mention for my time they gave me a 50.00 rebate and appology for forgetting I was there. So onward we go a month later my teeth start hurting again and all the way thru chrismas and new year while I was out of town I dealt with Tooth ache. I believe they never fixed the problem in the first place just done some caping which has me worried now I have to find another dentist to find out whats goin on because I dont trust them. Now the next thing is my bill is messed up and have called and they said the person for billing is busy and will call me back. Weeks later still havent heard from them and I still havent paid my bill. What you think is gonna happen they send me to collection or do you think they will get there head outta butt and call me. I doubt it so here we go Aspen try it!c

I started at aspen dental becuz of a promo they were having at $ 19 first office visit...of course they found enuff problems with my teeth that the bill end up around $ 1500.00 which i have been paying on for the past year and a half. The dentist i saw at the time made a one tooth partial for me and said that i would come back in for adjustments, but they never scheduled an appointment for me, and i was unclear that i wuz the one that needed to come in to have the adjustment done. Later on the partial got so tight that i couldn't get it out, when i tried to pull it out it pulled a crown that i had in my mouth out. They glued the crown back in for me for free but it later fell out while i was eating bacon. When i returned at a later visit the dentist that i went to was now gone and of course the story from the current dentist was that he was working somewhere else and was waiting to take her place after they had the operation going. The business was like only 18 months old. Anyhow, they refused to take any responsibilty for the missing crown that popped out and wouldn't discount me any for replacing the crown with a new one which really ticked me off. The partial they had made for me the tooth was one of my two front teeth and the partial tooth looked skinny and out of place. On top of this I had $ 500 of work done on periodontal disease that i had, the company never called me after this to remind me of the six month cleaning which they had scheduled. That's the worst customer service in my 33 years of going to doctors, chiropractors, and other dentists that i have ever received. The good companies that are in operation call with a reminder about your appointment a day or two ahead of time when you are scheduled. There has been 3-4 different front desk clerks in the front since i have been going there for just over a year. The last appointment I waited til 45 minutes in the waiting room after i was scheduled, then i waited maybe another 30 minutes to see a dentist. It appeared the entire staff had changed over which made me a little uncomfortable. I am headed elsewhere.

Gave me a estimate quote of $1, 800.00 and charged me an additional $1, 000.00 with out informing me of additional procedures. Every address or Phone number that I needed to talk with a Representative are no longer active.

I saw Dr Fisher. I have been in severe pain from a tooth that has an infection. The whole side of my face hurts, the gland in my neck, as well as the tooth. I made an apt to see someone about it. The doctor did nothing. He sat behind me so I had to turn around to talk to him. He didn't even introduce himself . I had to ask him his name. I am still in severe pain and he did nothing. Told me i needed to have it removed and would have to make an apt with another Doc. He wiggled the tooth, which made it hurt more. And then charged me $65.00. I think a doctor should show empathy and try to make the simptions better.

They say buyer beware for a reason and when a company demands payment up front (before service is rendered) there is a reason. This company is a joke - there is no doubt had they not already had my money I would have walked away after every visit. You can expect a long wait every time you visit and get a minimum amount of one on one time with the doctor. Expect to have problems that they do not take seriously, Expect your temporary dentures to not be able to cut through butter expect them to not take your complaint that your hungry or sores seriously because you can't chew your food. Expect them to waste your time, give you minimal help and once you get your final dentures realize that your looks are forever changed by the misfitting dentures they so proudly insist fit perfectly. Expect to not see the same doctor every visit and expect since they haven't gotten payment from your insurance company they will send your account to collection without consulting you...really?

Aspen Dental was listed as a service provider with my insurance. I went in for an exam and by the time they were done I was given an estimate for over $9000 on top of the gross overcharge on the x-rays and periodontal exam (over$1, 000 which was billed to my insurance.) I left their office with complete dread. I had my teeth checked by another dentist and

I am new to the area and needed to find a dentist. Aspen dental was listed as an in network provider. This was absolutely the worst experience I've had in an office. First of all, they took some xray. The doctor checked my mouth for a few seconds. He abruptly said I needed 3 filling and deep gum/root cleaning/scaling due to bone loss. I was abruptly walked out front. A hefty treatment plan was developed---------they even built in extra charges for toothpaste, a $150 tooth brush, and mouth rinses. They don't ask first---they just tell you it's part of the treatment. I said I didn't want it. I show up for the actual work. I pay...they charge me for the toothbrush, etc. I remind them that I'm not buying a $150 toothbrush, rather than refund, they credit. I go back and have the 2 quadrant root/gum cleaning/scaling. I DID NOT FEEL A SINGLE THING AND HAD NO ANESTHESIA. I SWEAR SHE DID NOT DEEP CLEAN OR SCALE ANY GUMS. Next, I wait an hour to have fillings (one appt. at 11 and one appt. at 1). The one positive is that the dentist did not make me do anasthetic. He drilled and filled 3 cavities in a matter of minutes. I walked into the waiting room at 1 pm and walk out of the building at 1:12 pm. I offer to pay for the second part of the appt, the fillings. I'm told that I'm paid up. I go home, being told that my mouth will be too sensitive to do my actual cleaning, since I just had the root/gum cleaning/scaling----------AGAIN, DID NOT FEEL A SINGLE THING, GUMS NOT AT ALL SENSITIVE AFTER, NO BLEEDING, NOTHING. I'm home for a couple days, and get a bill? What? They said I was paid up! Anyway, does it account for the toothbrush credit? Who knows! I have to go back approx. 10 days later to have my cleaning, so I make arrangements to meet with the office manager and square the bill. I get there-------even her figures do not match the paper bill I received. I pay. I go back for my appt, the girl does a hit and miss with the cleaning, the floss, and the polish. Overall, most surfaces and teeth are neglected. It's like the girl had no system. It was absolutely the worst cleaning I've ever had. Anyway, I go home and get my insurance claims information. Things aren't adding up. I am going to collect all financial documents and will be reporting their billing practices. Also, based on reviews, this deep root/gum cleaning/scaling thing appears to be a scam----see other reviews. I think they are just saying you need it, sitting you in a chair, and then billing for it----------not needed and not done, if you ask me. At this point, I was JUST there for a checkup and treatment. I am going to another dental practice this week, literally days after my Aspen Dental experience. I am going to have a couple dental providers formally write up my oral assessment. I am going to submit this information to my insurance company, the BBB, and anyone that will listen. I AM SICK OF HEALTH CARE PROVIDERS TAKING ADVANTAGE OF PEOPLE. I HAVE DECIDED THAT I'M STANDING UP TO ASPEN DENTAL. THEY NEED TO BE INVESTIGATED. GUARANTEE THEY WILL SEE SOME PREDATORY TRENDS IN TREATMENT RECOMMENDATIONS.

I started going to Aspen Dental to have some work done in Vestal, New York. At that time the dentist said there was an area of concern on my tongue maybe being cancerous. However, was not able to make an appointment with the surgeon because I had 2 different insurance companies and hadn't gotten the other card yet.

Didn't care and refused to bill my insurance company for the visit to the surgeon. Was taken in and a print off was run for all the services that I had to have to have done and until I was able to come up with 50% of the fees then nothing could be scheduled.

I felt so be betrayed...My insurance would have covered the fees with no problem for the surgeon. Instead of letting my take advantage of the bennefits that I worked so hard to get they said that I would need to sign a contract and pay for services that weren't even going to be rendered in the same calendar year.

Then I had a problems with my face being numb on my left side because I had some infection going on in my upper left side... I went in and they wouldn't even let me see a Dentist until I signed a contract.

John - the General Manager - came out of the office because I wasn't going to sign because not all work was being done. I explained to him that I had a problem with being charged for work that wasn't done in the same calendar year. He was one of the most rudiest people I have ever seen and I thought to myself he is a General Manager? As a matter of fact the whole office was so unprofessional it made me sick. When I just went in for a numbness on my left side of my face - they didn't care if you don't sign a contract then you don't get to see the dentist. John - the General Mgr. said if you don't like the way the do things go some where else! I said how can you charge for something that is not going to be done until the following year. He looked at me and said are you wanting me to commit insurance fraud. I was so angry I up and left that office. Went out to the car and called the office and who answers the phone ((((John - General Manager)))). He really was so unprofessional it made me ill at my stomach. I told him was face was numb and that you refused me service... I also told John - General Manager that I was going to call both insurance companies and file a complaint against Aspen Dental.

He then got half way decent and said well come on back and you can see a dentist. Well, I had taken off work and had to go back to work so he said he would talk to the Dentist and have them call a presciption in for the infection in my mouth.

To all of you that are thinking about having work done re-think going their because the same thing will happen to you. All these people care about in getting you in and then running their famous printouts and having you sign a contract in which you aren't allowed to pay when they do the work.

Aspen Dental shouldn't even has their doors open to the public because of the way they treat their customers.