Aspen Dental
Reviews and Complaints

I went to Aspen Dental because I wanted to find a good dentist. Going to Aspen was one of the worse experiences I had. They said they needed to do a full set of x-rays on my mouth even though I told them I had already had x-rays taken. So, they stated the x-rays would be free. Now, I find out that they have submitted a claim to my insurance for the x-rays. Even though because I had just had x-rays done recently, my insurance will not cover it. I am highly upset with Aspen and I want the free x-rays to be exactly that free. I should not have been sent a statement of this.
Along with the above, Aspen also said I needed a ton of work done in my mouth, which I found out today from a trusted dentist that Aspen's diagnosis is completely false. Besides the hygienist forcing instruments into my mouth and causing me pain and being unfamiliar with tools, they also charged us sixty- two dollars for a "cleaning" which was not actually a cleaning. The woman actually just played in my mouth. To be honest, I just want all my money back and want nothing else to do with Aspen ever again in my life.
But for right now, I just want this situation cleared up.

My boy friend worked for Aspen dental as a dentist.He left because he was forced to do things that he was not supposed to

He hated every single minute of it .He says they blackmail their dentists to sell expensive treatments to patients

They are expected to sell $3000-$4000 worth of treatment to every patientthat walks into the door on average and mostly deep cleaning to as many patients as possible

If they don't do it, they would lose their job .

What a shame ! Nobody does anything about it and this comany is growing like crazy and invading the whole world

I made an appointment for a reline and was told that I would not be charged as I was under warrantee. When I got to the office I was told that it would be $55.00 That I would need an exam by the Dr. I just had a cleaning the week before and was charged $85.00 for cleaning 12 teeth and a floride treatment for another $37.00 Which I did not ask for.udzz I told the girl I was not made of money and this will be the last time you would see me and left.

I will not ever return to Aspen Dental in Altoona, Pa. or any other one for that matter, especially if it has the same customer service as that office does.

Shandel is very rude and when I brought this up at my consult with the office manager Brandy, she also gave me attitude as well.

I'm guessing this was all because my insurance doesn't participate but if I would have had a good experience my first visit, I would have paid out of pocket. Maybe they should hire new people who have compassion and are more under standing.

I went to Aspen dental to have a tooth put back on my partial denture as it had broken off.Having looked it over I thought that super glue might fix it as it was a very clean break. When i got to the office they said " I needed X rays of my mouth". I said that I had recently had a full set of X-rays of my mouth done.As work on a repair to a partial plate has nothing to do with X-rays I said i did not want them done just to repair the plate. The assistant or whoever she was said "It is a State law-you have to have them done. So far i can find no such law or anything that even sounds like that! And then it was $139.oo to glue the tooth back on!I guess I paid for useless X-rays on top of the repair!

Charged for services they did not perform...they did not go through my Insurance because they did not perform these services...they went through our Care Credit Account and charged services they DID NOT DO...We went back after 2nd visit and cancelled everything, but yet we were still charged for services not performed...and we returned these crazy tooth brush, tooth paste, and rinse that they wanted to charge $148.00 or more...Consumer Beware...SCAM

My name is Deb Stone and this is my ongoing dispute with ASPEN DENTAL that began in July of 2009.

(1) On What T.V. Station Does Aspen Dental Advertise The Following Guarantee With Satisfied Middle Aged Men & Women Thanking God, With A Tearful Eye, For The Following Services You Offer, With A Suck It Up & Get Over Bad Service Flash Back In Time For An Upcoming Class Reunion Smile?

My Time, My Money, 2 Bad Temporary Sets Of Dentures Plus
Bad Employees, Countless Conversations With Customer Satisfaction Team,
Never Refunding The Money For The 29th Tooth Extraction But Still Swear You
Did, With A White Washing Attitude & Making My Acct Paperwork To Appear As If I
Am Simply An Unhappy Customer Expecting Too Much (I Have Original Paperwork
Which Reads Differently).
………………………………………………………………………………………………………
(2) Here Is My Reasoning For Why Aspen Never Refunded $80.50 For The 29th Tooth
GE Money Confirms That $80.50 Has Never Been Credited Back To My Acct From
Aspen Dental, & No Monthly Statement Shows An $80.50 Credit From Aspen Dental.

Let’s Go To Math Class, For A Three Step Problem

$4, 400.00……………..28 Extractions/2 Sets Of Make Me Smile Dentures
- $2, 065.50……………..Refund Aspen Offers Me
…………..
$2, 334.50……………...Bal. Aspen Is Charging To Deb Stone

(If Everyone Agrees A Tooth Extraction Is $80.50, Then Let’s Go Back To Math Class)

$80.50…………………Price Per Tooth Extraction
. 28…………………Multiplied By 28 Teeth
……………..
$2, 254.00…………………Amount 28 Extractions At $80.50 Each Total
(Finally Lets Subtract)

$2, 334.50……………………Bal. Aspen Is Charging To Deb Stone
- $2, 254.00……………………Amount 28 Extractions At $80.50 Each Total
……………….
$80.50……………………Hum, Could This Be The 29th Tooth Never Refunded Back?
………………………………………………………………………………………………………
On July 30th 2009, I Paid Aspen Dental $4, 400.00 Through GE Money To Extract 28 Teeth & Create (One) Temporary & (One) Permanent High End Set OF Dentures.

I Was Charged For 29 Extractions, Received 1 Temporary Set Of Dentures With Enormous Horse Like Gums & Treated Very Badly By The Dental Office.
I Went To A Different Office & A New Temporary Set Was Made With The Center Of The Teeth Off To One Side, & Treated Very Badly By This Dental Office As Well.

This Dental Office Said "We Can't Please Everyone, No Need To Reschedule.”
After Countless Phone Calls By Me To Your Hotline, One Year Passes With No Avail I Sent Another Email & Aspen's Response Was A Letter Stating (Sorry, The Dentures Didn’t Work, Sorry You Were Charged For A 29th Tooth But It Has Been Refunded To The GE Money Acct, & Sorry, A Sum Of $2065.50 Has Been Credited Back To GE Money To Get A Refund)

I was told that having dual insurance that my new upper and lower plates would be paid in ful! I was like WOW No way!By the business accounted Becky Smith, I was fitted and went threw the whole prosess starting in March of 09 and by March 30th I had my new plates after all the settings and the fitting and the adjustment I ask every time how much do I owe? I was told each time it is all taken care of by the insurance companys! This would be like a total of 6 times! In May 09 I get a bill from Aspen! I was like what...$1354.00 that my insurance did not pay! I was like here comes the heartattack! I was so upset! I called Becky Smith at Aspen in Richmond Ind. And she told me that was not right and not to worry about it! I was like ok Thanks! In October of 09 I get another bill from Aspen! this one said $900.00 and somthing! I called her back! Same story I got before! Do you all see where I am going with this! Well it gets better! My wife spoke with her contact at her work in H&R and they said they was not going to pay NO More! Now how can in March Becky Smith say the Insurance's are paying but the insurance wants Becky Smith to show where the Pre Authization is and she says she dose not have it! Well Becky Smith kept sumiting the bill to my wife's insurance company till now! I owe $240.40 and they turn it over for collection! They didnt even have the nerve to call me and tell me! or send me a bill!>>>>> BEWARE of ASPEN DENTAL

Addressed to Allie at Aspen Dental Patient Services:
I am having a very disappointing first time with Aspen Dental. After having been told by my insurance company that I have been overcharged by Aspen Dental and emailing and calling the mount dora office in Florida, I can get no response from that office manager A. Schmidt or your corporate office which Ms Schmidt says she forwarded my first email to.
I think it is a shame that if I as a consumer owed you money you would be after me like a hound dog but when the table is turned my requests fall on deaf ears. This is not an indication of a company in good standing and quite frankly the worst dental office customer relations experience I have ever had. I am even more surprised and disappointed to see the volume of complaints from consumers in various states.
I have forwarded my emails to your office today and would like to think there is someone else with enough integrity to follow through and answer the questions being asked not only by myself, but my insurance company.
Is the CEO Mr. Robert Fontana oblivious of all these customer complaints and if he is aware, what is he doing about it? Maybe you can forward this to him so he can answer that question himself. I am giving Aspen Dental the opportunity to do the right thing before I take this any further. Thank you.
J. Ebanks

This place is an absolute joke, It is like a puppy mill. They belong to several differant discount plans to get a high volume of unsuspecting patients. When you get there, the office manager is like a time share salesmen with a high pressure presentation on the work that should be done and what the cost will be. She then wants you to commit to the work being done by initialing the estimate form. After that, they will make appointsments for you to get the work done, (Appoints are spread out over sevral months as they say they are swamped and its hard to get you in.) When you do go for your appointment, as you are signing in, the pleasant (yeah right) receptionist advises you that there is a $20.00 exam fee and ask's you to pay for the services now. This place is only about the money. Get you in, get the cash, get you out and reschedule some more appointments to keep the cash flowing. I have had only three visit's but I'am full. Had enough. The AGO needs to put them out of business.

my husband and i needed to find an oral surgeon for me-i need to have my wisdom teeth removed. with our old dentist our insurance only covered 70/30. so we called and they told us aspen dental was in network. so i make the appointment. my husband works nights and stayed up to take me since we share one car. i fill out all the paperwork and give them the referral slip. thats when they tell us they no longer have an oral surgeon on staff as of a week ago!boy was my husband hot under the collar but i kept him calm.. we called the scheduling center back and apologized to him over the phone. they were supposed to contact me to set up another appt but have never heard back. thanks to everybody for opening my eyes about these people. i will definetley be showing this to my husband.

I went to Aspen Dental as part as their promo for free x-rays and consultation.I was told I needed a deep under the gum cleaning because of gum problems. The first appointment they scraped only a few of my teeth then applied something between my teeth. I was in the chair for only about 7 to 10 minutes. The next appointment they scraped in between a few teeth then only used the tooth cleaner/polisher on the gum line but not on all my gum line on not on my teeth whatsoever. This in my opoinon a deep gum cleaning it wasnt even a proper cleaning! I was charged $330 for this! Total time of actual work from both appointments was 20 minutes!

The last two appointments were scheduled for my final upper denture (remake, the first one didn't fit and kept falling out of my mouth, they did a hard reline and made the denture extremenly painful and they needed to remake them) were a total waste of my time, after I went to the dental office and registered, they waited 20 or minutes to call me to the front of the reception area to tell me my dentures didn't come in? when I asked why they didn't call me and let me know? they said sorrry. Today I had a 2:40 pm appointment, they called yesterday to remind me and comfirm the appointment. I went to the office at 2:19, and the office was dark and locked, I waited in front of the door in my car and waited...every 5 minutes or so, I'd check the door to see if it was still locked, I waited until after my scheduled appointment time before I left, now this drive is probably 20 miles from my home, to them my time isn't important. I wii, nor would I ever encourage anyone to visit Aspen Dental.

Stay away from these scam artists! I have had very bad luck with getting my first dentures. My saga started a little less than two years ago when I got my first dentures from a denturist in Kennewick (who latter had her dental licesense revoked). I was laid off work and I had medical coupons to pay for pulling my teeth and the plates. The dentures were terrible but, she told me that was the best that could be done since my "tramp stamps" had not paid her very much. I was able to find a new job and my number one priority was to get new dentures that did not make me look like a drug addict. I went to Aspen Dental in February for new ones since they were the only thing I could afford (I was thinking that anything would be better than the crap from welfare R U). Anyhow, Aspen made two attempts to make me new dentures and they were actually worse than what I got from the welfare denturist office. At least I could wear the teeth from dentures 4 u. Finally, out of desperation, I called my mom to beg her for money to get good dentures. I went First Choice Dentures in Pasco (he is also a denturist). I don't remember his last name but Joe the denturist was able to give me beautiful teeth. I am no longer embarSsed to be seen in public. The lesson of the story is to research who is going to make your dentures. If I had done my homework, I would not have been taken by this rip off dental franchise. Common sense, there is a reason why they can only charge $249. Please learn from my mistake and avoid these con artists.

HORRIBLE service, , went to get my partial fixxed at aspen dental in cheektowaga ny and 3 appts later it still doesnt fit right, , had dr singh tell me that it was the best they could do...not happy will never go back there, i ma no dentist but ptu me in the lab and i could make it fit better, , they just dont seem to care if it fits your mouth or not, so now i have to go somewhere else and have a new one made cause they wrecked mine, and in the mean time im gonna have to walk around in public with no teeth and aspen didnt care.

This company will lie to your face and overcharge you. Consistently they have told me it would be one cost before going in and then it increases when I go out to pay. One time I went in and they showed me an electric toothbrush, which was no charge for this specific cleaning I got. Next time I came in and they claimed I owed them $150 dollars for it! No returns naturally, because I already had it. I will never go to this facility again as I was ripped off countless times. It looks professional on the outside but unfortunately, on the inside it is not.

I scheduled an appointment at 4:30. I waited until 4:45 and had not been sent back so I asked how long the wait was, so I would know if I needed to reschedule. There were many people waiting. I was called back at 4:45 and sat in the chair until 5:05 until the dentist came in numbed my gum. I then heard him talking to a walk (a child who's two front teeth were a little wiggly). The dentist told the child he needed a splint and asked the mom when she could come back. She hesitated and he said he could fix it right then. The dentist reappeared at 5:20 to give me another shot (I was already numb). I waited until 5:35 until the dentist showed up again to say I was ready to have my cavity fixed. I told him he was extremely rude to have put me on hold for a non-emergency walk-in. He did not say a word. I ended up walking out with a numb mouth and no work completed and will NEVER go back. I have been going there for about 2 years and have had SO MANY HORRIBLE EXPERIENCES. Pain, long wait time, ridiculous dentist turnover rate. There is one receptionist who even rolled her eyes at me. DO NOT GO HERE. The service is beyond horrible.

It started when 2 teeth on my partial were broken and lossed so i made an appointment. I waited at their office a half hour after my app. with people coming in and going right by me into their examining rooms. I proceeded to complain and their response was that I was a new patient and needed an exam. I stated that all I needed was my plate repaired. The exam was free she said . So I said O.K. After the exame they stated they had to pull all my bottom teeth and put a full bottom plate in for a thousand dollars. Allo I wantesd was my partialo fixed they said couldnt do it because it was metal. Well my teeth were solid enough for me so I told them to shove it and they responded in a rude nasty way . The next day I went to Forum Dental in Scranton and had them fix my plate in an Hour. So watch Aspens racket they try to push you into a expensive proceedure when you dont need it.