AT&T

Date of incident: start on 1/11/2021 and ongoing

On or around 1/11/22 I tried to reset my AT&T email password from my PC. I was asked 2 security questions. I answered them correctly and was prompted to enter my new password. I did and hit enter. Nothing happened. I waited and hit enter again. Nothing. I closed my Edge browser and tried Chrome with the same results. I tried another PC with Edge and Chrome with the same result. I tried an Incognito session in Chrome with the same result.

Then a little bit later that day, it stopped asking me my security questions and told me to call 1-800-288-2020 (see attached) to get help.

On the calls they asked me for my pin which I gave correctly and also asked me for an alternate email address. They told me because of a change in processes, that it would take 7-10 DAYS TO GET MY PASSWORD RESET.

If you had a business and your email was shutdown, how would you feel?

Here are some of my AT&T ticket numbers
[protected]
[protected]
[protected]
[protected]

AT&T is a scamming company. Americans if you care about your credit please stay away from this company! AT&T, Uverse, Direct TV. I was a good customer and paid everything on time. I had Wifi with them and I was not satisfied because it barely ever worked so I decided to cancel and go with Cox cable. I turned in the equipment and paid my last bill. From my knowledge the account was closed and I thought I had done my due diligence. I was doing great with Cox cable had no clue about anything or owing anyone anything. A year and a half later I find out AT&T sold a supposed bill to Franklin Collection services. Mind you, AT&T never sent me a bill or called me about this payment, I was never made aware about this last bill. I literally thought everything was paid and closed because I moved on to a better company called Cox cable! Now Franklin Collection Services keeps dinging my credit so my credit can be in the pit hole and when I researched what was happening it looks like AT&T does this a lot. I would have paid it if AT&T would have made me aware of this bill because I didn't have any collections prior to this. What these 2 companies are doing is criminal and I will look what legal route I can take because AT&T should have notified me first before trying to ruin my credit. These 2 companies are sleazeballs and I will make sure people are aware of their practices because a lot of peoples credit have been affected by these 2 companies and they refuse to take the negative remarks even after being paid. That is not ok. I will not stand for that, our money has power so I will make sure our voice is heard and these scammers lose business.

Frank E. Thomas
374 Wallace Road
Jackson, Tennessee 38305
01/07/2022

Dear ATT:

My name is Frank E. Thomas. I phone number is [protected]. I have been with the company for over 40 years. My end e-mail is bellsouth.net. This will let you know how long I have been with the company. I have 4 cell phones, 5 digital home phones, Uverse Service, Fax, 4 computers, and Printer. My phone bill, wireless and Uverse is over $740.00 per month. I pay this every month.
I am pleased with ATT. I have traveled over the world and I take my ATT. I brag on ATT. I don't use the generic. I want the best. Check my record; [protected] and [protected].
I had Connect Tech Support Plus Toolbox Maintenance. I use to use the Connect Tech Support Plus Toolbox Maintenance all the time. A few weeks ago, I discovered that it was not supported anymore.
I stayed on the phone 15 hours and 2 days to find out what I could do. When I finally got a representative to help me, he said that I could get McAfee free because I was an ATT costumer. I tried
that. I was connected to an US representative. He told me that all I need to do was to give my e-mail
([protected]@bellsouth.net and my ID). I did that, but it did not work. They hooked me up to an Asian female representative. She tried to assist but was not successful. These are the numbers I called
These numbers: [protected], [protected], and [protected]. I spent about 5 hours doing this. I was trying to get the free McAfee service that I had been told by the ATT Representative. It did not do any good.
I used the internet login. McAFee and Norton ads were coming across the screen. I could not do any work. I logged into McAfee and got a representative. I asked the representative about the collaboration with ATT. He said it was not true. He said that I would have to purchase McAfee.
He also said that it would cost me $300.00 to clean up two of my computers. This was the same service I was getting with the Connect Tech Support Plus Toolbox Maintenance. The other unique point was that the Asian Representative was the same one that assisted me several times on the Connect Tech Support Plus Toolbox Maintenance service work. (Prakash with Rediscover System USA INC.)

WWW.MCAFEE.COM [protected] TX $98.75

REDISCOVER SYSTEM USA $300.00

I am asking you to refund me my $300.00 PLUS $98.75 for the service I was getting with
Connect Tech Support Plus Toolbox Maintenance. The point is that an ATT Representative said that I will get this free and Anna (01/07/2022) said that I could get this free through Smart Home Manager. Make your check payable to:
Dr. Frank E. Thomas, a long ATT costumer.

Sincerely,

Frank E. Thomas, Ph.D.
[protected]

I purchased a new iPhone in November 2021 and it is now January 2022 and I cannot receive inbound calls since December 19 of 2021. I had numerous issues, countless issues with my upgrade and I believe that somebody in the India customer support center has done something to the networking related to my cell phone so that I am not able to receive inbound calls over a month later. Tampering with my phone is a federal offense. Please text me and I will call you back. Reita Sikka [protected]

On 12/30/31, I lost TV reception and called AT&T. A repair person was scheduled for 12/31/31 between 4 p.m. and 8 p.m. The repair arrived early between 1 and 2 p.m. on the 31st. He was here over two hours and failed restore reception before having to leave. I'm paying AT&T $149/month for zero TV reception! Worse, they never call to learn whether their repair person restored my TV reception which he did not.
P.S. I've been a long time AT&T customer and always have paid my bills on time

have been a At&t customer for many years, and recently a payment failed to go through from my checking account because they were attempting to charge payment to a old card account that had been updated in their system, but they tried to get payment from the wrong card .
Rather than contact me by email or phone to notify me about the issue, they waited until the following month and charged me a failed attempt fee even though I had called them to confirm whether the payment had been processed and they incated that there were no out siding payments due.

This is the very snake type behaviour that customers contend with with companies like AT&T. Anything that they can do to get extra money from customers.

No u verse signal for 2 days. I have called at least 6 times. I have been insulted and hung up on. I have tried to complain at different site only to get the message that my password is not recognized. This for my land line. I was told that u verse would no longer be available. Previously I was told that called on my TV was no longer available. If not resolved I will complain to the BBB or local stations

Smith Vickers
[protected])
[protected]@sbcglobal.net

So because they are upgrading to 5 g towers, they are turning off our phones and telling us we have to buy their phones at their prices. I cant afford them, the costumer service sucks, the told me if I dont like it go find another carrier. Wow good customer service. I am a long time customer and I pay every month on time. This the way they treat their good customers.
I am so over them, its time to be a loyal paying customer to another carrier.
I feel no phone is worth 800 and up. I will get a track phone first.

U-Verse Equipment Acc #[protected]
I never had U-Verse and have no idea what you are talking about.
I moved from 30 St Sebastian Ln, Cullman, Al 35057 to 336 Jonesboro Cir, Columbiana, Al 35051 in June 2021. I talked with a representative by phone about getting ATT TV at that time. He ordered it and the box was sent up my previous address. His name was Kenyatta [protected]. I had to talk to him several times before this mess was straightened out and I received my ATT TV equipment. My ATT Equipment was returned shortly after that because we were not happy with the service. After that I started receiving these letters about U-Verse equipment. I never had U-Verse.
Thank you
Shirley Froberg

Hello. I noticed a charge for 56.86 from vesta att. I would like to dispute that charge because I didn't make that purchase. I have no att phone I use spectrum. I've never been aware of vesta until I've seen it charge my card. Can we please get this resolved because I need all of my money for bills. Thank you so much. And sorry for being a bother….

You just took $50 from my card and I didn't authorize it I want it back. Debra McCormick [protected]. I don't know what this is for I want my money back now.

12/12 /2021 AT&T is useless been on the phone all day and they have no one smart enough to correct the problem on line.Might be time to look for a company that can support their clients.They are sending info. on the correction by snail mail so much for their high speed.The first tech could not speak english.The 2nd tech was in Europe.I ask to be transfered to a State Side tech then ask to speak to a supervisor and that did not happen.Stated it could be 5 to 30 days before the problem could be correted,

[protected] approx time 4:30 pm, I have just spoken with the AT&T Customer Service agent, Daniel in Texas. Very knowledgeable and friendly individual, but he was unable to match T-Mobile's unlimited plan (Text, Data, and Talk) for ages 55 and up plus free phone. I understand business' need to make money. Yet, he did inform me that AT&T has a similar plan for Florida only for 55 and up ages. If this is the case than AT&T doesn't understand the demographics of Senior citizens, such as myself (71) and wife (70) in Georgia. A program that is available only in Florida may constitute a "Bait and Switch" scenario as only Florida residents can use it and especially if a Florida resident moved but retained the Florida number in another state and still paid the same as a Florida resident. Please review your policy as I will be leaving you company ASAP! If this policy exists than AT&T won't be around much longer. My phone number is [protected] Art Venzin

Approximately 18 months ago I switched my cell phone service from Sprint to ATT. At the time of the switch my salesperson told me that I would receive a $200.00 gift card for each phone that i was turning in. I turned in two and did receive two gift cards for a total of $400.00. What he failed to tell me was that I had only six months to use these cards. Normally a gift card does not expire. Weeks after receiving the cards I searched for them one day to make a purchase at my local grocery store. Unable to find them I came to the conclusion that they were accidentally thrown in the trash. This week, I did find them in my nightstand. I then called to make sure that they were still that they were activated and ready to use. Thats when I found out that they had expired after six months of their issue date. I am a disabled vet and $400.00 is a great deal on money for me. What i am asking is that you re issue these cards...as i have stated, I was never told that I had only a short time to use them. Your records will show that neither of these cards were ever used. I am inclosing the card numbers. This situation is not completely my fault.
card # [protected]) card# [protected])
I am a loyal customer; I pay my bill on time please consider my request.
Kenneth Guillory

I have had an ongoing problem with internet service. It started with one day all of a sudden I had ads all over my facebook that I pay for. And even if you hide them or delete, they just come back again . Someone named Akeem had sent me an email to deal with this but then that email disappeared and I did not delete it. There is alot more to this complaint

I own a small antique business in the Dallas Design District. I have been in my current location for 4 years. AT&T had no broadband service here until recently but every few months a Rep would call in trying to sell me fiber optic broadband even though they could not provide it. About 3 months ago a Rep from AT&T called in and she was adamant that she could supply a fiber optic 1000 mbps service. As I was only getting 300 mbps (and less in reality) from Spectrum, I expressed an interest. She sent out a site engineer (sub contractor) to perform a site inspection about 2 weeks later. He came and confirmed that they could get a fiber optic service to me and that he was submitting his report. I contacted my next door business neighbors who are friends of mine and told them they should also sign up. After another few weeks I notice an AT&T technician installing the service next door and I had heard nothing. I called AT&T business and nobody answered and nobody ever returned my call. I gave up! 2 weeks ago 3 girls (rep's) from AT& T called into my shop, selling fiber optic broadband. My first reaction was to laugh. I explained in detail to them my history with AT&T over this. They assured me that it must have been an oversight. They checked the company's records but could find no record of my previous order or even the engineers site visit report. I told them in no uncertain terms that if they could in fact deliver me 1000 mbps service that I would sign up. They made numerous calls to HQ and finally presented me with contracts and paperwork for Fiber Optic Internet and Land line for a combined $70. They even offered me a $250 prepaid VISA Card to pay the $100 installation fee and $150 for the previous inconvenience(s). At ALL times I was led to believe that this was for their 1000 mbps service and very tellingly the paperwork is 'silent' on the service speed that was being agreed. As I was currently getting 300 mbps internet, land line and TV from Spectrum I obviously would NEVER have agreed to a lesser service even for a small saving... it would make ZERO sense. The AT&T technician came today (by prior appointment) and spent the entire day installing the new AT&T service. I could do nothing else for the entire day. When he was finished setting it up and about to leave I connected to the new modem and ran a speed test. It was just over 50 mbps download and about 50 mbps upload. I immediately asked the technician as to why it was so slow when the contract was for 1000 mbps. He called HQ and was told that my contract was for 50 over 50 mbps. I WAS SHOCKED TO LEARN THIS! THIS WAS NOT WHAT I HAD SIGNED UP FOR! Why would I sign up for this when I was getting 6 times that download speed from Spectrum? He put me on the phone with one of the Rep's who sold me this 'sows ear' of a service and she tried to BLAME ME! She tried to say that they had discussed this with me before signing. I called her out on her lie and she then backtracked and then said that "they made the decision on the service speeds based upon what THEY thought was right for my business needs". As you can imagine I totally 'lost it' with her... Who do they think they are making business decisions on behalf of MY business without my approval? This has got to be the most APPALLING thing anyone has ever said to me... namely that they know better than I do about how to operate my business! The simply truth here is that they lied about the 1000 mbps service, they deliberately neglected to write the agreed service into the contract because they KNEW I would NEVER have agreed to it. I immediately cancelled the order and told her that I would NEVER do business with AT&T again! She then had the audacity to offer me 300 mbps for the same price as I was currently paying Spectrum (for the same speed) but with TV included in my Spectrum Bill! THE MIND BOGGLES AT THE CHEEK OF THEM! Then I had to contact Spectrum myself to get my land line back which could take several days. Out of curiosity I checked my Spectrum speed and it was TWICE the AT&T Speed! I am not letting them get away with this attempted FRAUD! I am at a loss and they WILL recompense me.

I live at 2285 Bald Hill Rd., Auburn, CA. Yesterday morning 11/29/21 around 10:30, I noticed about 6 or more att trucks parked along the SE corner of my property, which is surrounded by field fencing for animals. I walked over there to see them in the process of trying to place a string across a wide swath of the corner of my land. I asked them what they were doing and one guy, Ray, told me they were stringing wire for high speed in my area. I told them they were not to string new wire across my property and to remove the string they had already stretched across my land. I told them I was never notified that att was planning to put wire across my land and that they did not have my permission. I asked Ray where the att internet wire was currently located, he told me it was in the ground outside the perimeter of my property, along Bald Hill Rd. It looks to me that att is attempting to do a shortcut, instead of replacing the old underground wire, you are attempting to string wire in new places, where there was none, which happens to be across residents' property. I suggested to Ray that the att engineering people rework their plans, especially in regard to attempt stringing unauthorized high speed across residents' property in this area (that previously had no wiring on it). I told Ray I would be contacting my neighbors to be on the lookout for your att trucks trying to do unauthorized new wiring across their property as well. I asked Ray and the other ATT people on site to give me the phone number of your Engineering people, They refused. I tried calling your customer service number yesterday and was told by "Maria" that a manager would call me directly, which never happened.
These are examples of very bad customer service and I would like to speak with someone in charge immediately.

Customer service has been useless. Transferred around for about two hours with hold time. No one tell me why cellphone bill so high. Very Sorry I left Verizon. Hope free phone shows up soon. Everyone says I am not getting one yet salesman told me I would get (in Writing) and would take a few months to show up. Call to customer service says I will not get a free phone.

11/22/2021 0830 @ 1865 Thomas Road Beaumont Texas. Crew arrived to bury our fiber optic line and hit our water line. They notified my son and assisted him to turn off water then left. I am at work and my mother in law is home bound and now with out water. I am trying to walk my son through how to fix via phone because no plumber is available. I am already out money for my son to purchase what is needed to fix. And he is unsure if he will even be able to fix it. It would be very nice if someone could contact me ASAP to advise me of my options.