AT&T
Reviews and Complaints

Prior to end of August I had plain old phone from ATT. My job requires voice mail, so I ordered plain old phone replaced with VOIP. First phone would not ring. After multiple days and many, many hours on phone, tech came out and said phone was not plugged in at the street. He fixed it, everything worked for about a week, then voice mail stopped working. Have again spent many hours with support and nothing so far has fixed the voice mail problem. Calls do not go to voice mail. Was advised to set up voice mail again, but cannot do this, as it has already been set up.

I have been ATT customer for as long as I can remember. Because of my job requirements, i need voice mail to work. If ATT cannot fix it, then I want out of all ATT contracts I have (internet, u-verse, phone) with no penalty and I will go with someone else.

We signed up for ATT TV. First off we were never told the wireless boxes were ours and we were being charged monthly toward the ownership fee, next we were never told that the payment were to be auto from my checking. These things aside, we had the service for just under 3 months, the last 2 weeks were the worst, our feed was constantly down which meant no internet and no TV.
We called and the company sent techs out 5 times, they all said it was that we were at the end of the run, and knew it was a line issue for the outside division, yet they kept sending inside techs. After a week of this nonsense we finally had enough so we cancelled the service. What a nightmare, the divisions do not communicate. The straw was that through all this customer service was terrible and then they would not take back the expensive boxes, they said system like fire sticks for other things, they pulled 330 out of my account to cover the boxes that we no good to me when the system was down, due to poor or no service, I had them for under three months and am now stuck, I am embarrassed to say I am a stockholder in this company, I guess I know how they make a profit.
Bottom line, I would not go back to ATT if they paid me.

The att equipment is located in my backyard. Agents come and go to check the unit without warning.

In Aug of this year they entered and cut down a tree located very near the equipment. This was done with out permission or even simply letting us know what they were doing. On top of that, all the debris was left piled up in my yard!

I called on Aug 27 and talked to a Genve. She said she could verify who did the cutting with one phone call and would get back to me in 3 days. On the 7th of Sept. I called again and was told it would be taken care of in 24 hours. On the 22nd I called again and was told some one would call be back before the end of the day.

Three days later I finally got a call back who told me, they were only calling back cause I was calling so much. She also said that att does not have a department that "trims" trees and there was nothing they would do . As I was trying to ask questions, she merely talked over me say have a nice day and hung up on me.

A 170 billion dollar company and it took them 6 weeks to realize they don't have a whole department? That's the best they came come up with. Wonder who Genve was talking to? And why take a report for damage that no one there could have done? One would think with all that money they could hire someone who knew what they do.

I have been trying for 2 days to get support. Been on hold. I finally ot a rep yesterday, 9/ 28. And was disconnected!
I get ge put on hold, listening to non stop ads.

Socil media said they clled I did not get a call. They left a number no extention!
I keep getting sent number to number!

I would like a credit on my bill due to poor sevice and call quality.

2 days going on three on hold is unacceptable.

at some time in mid Aug 2021 att agent -WITHOUT approval of even knowledge-cut down tree in back yard and left the tree there. They did stack it into 2 stacks but still in yard. Finally reached (after days of being switched from on department to the next disconnected and hung up on) some who to filed a report and said they could find out exactly what happened with on call and someone would get back to me within 3 days-that was Aug 27. Two week (Sept 7) later I'm back to the calls. When I finally got someone I gave him the file number he came back said some one would be there in 24 hours. Sept. 21, called and was told some on would call me back that day. On the 24th finally got the call back only to have them say they were not reasonable that they do no have anyone that trims trees! IT TOOK OVER 6 WEEKS TO COME UP WITH "WE DON'T DO THAT"!

I have been an [protected]@T customer since 2006. I have never been late on a payment since I have auto-pay on this account. I called [protected]@T tonight and had to use their "chat" line ( 9/21/21), since that seemed to the only way to contact them.

I wanted to find out/ask why my internet is slow. I kept getting the response that "they" were not available and there was something wrong with their system. This went on for at least 30 minutes. Then finally I got a person. Which was of no help and THEN got disconnected. Anytime I call [protected]@T I have a bad experience.

When my family moved to Covington, GA we had AT&T wifi set up. During the visit, an AT&T wireless sales guy named Devan Miller showed up and told my wife he could reduce my cellular bill if I make the change from Sprint to AT&T. I spoke to him via email and he sent me this deal:
PLAN
AT&T Unlimited Starter
MONTHLY COSTS
Monthly Plan Cost
$75.00
AutoPay & Paperless Billing Discount
-$10.00
Plan Discount
-$16.25
Monthly Plan Subtotal $48.75

Well, he lied. I'm now paying more than I ever did with Sprint. I was happy and content with Sprint for 20 years. I want Devan Miller fired for not only lying, but swindling me into changing over to AT&T.

[protected]@att.com

Account [protected] under the name Mark Lopian, contact cell [protected]. In July I added Directv with the help of Michelle in Evansville, Indiana. I got the Ultimate package and was told the NFL Sunday Ticket would come with that package for the the 1st year. Got the free week but yesterday unable to get the Sunday Ticket. I have placed numerous calls to your support and have either been disconnected or unable to get a reason why they cannot add the Sunday Ticket. Very frustrating and embarrassing as I am a former employee.

If you look at the account number above, you will see that for internet services, I get a retiree discount. If you look at my wireless service with the cell contact above, I get a retiree discount. My question is why can/cannot this be done with my tv package ?

Attached is the promo on your directv.com site - showing with the ultimate package you get the NFL Sunday Ticket Per my bill, I have the Ultimate package at $89.99 per month

My four digit code is 0817.

Please call or e-mail me

Mark Lopian
[protected]@sbcglobal.net
cell - [protected]

Department credit and collections and Internet department my service keeps being inter and veronica and I did not get a suspend notification. Karen they state that there is no option to assist . I have lost 8 days off work due to no internet. How can this be a low income internet when my fees have totaled above 200.00 dollars.

I went through the month long process of getting hired passed the DOT physical drug screen had a start date of the 10th. I was informed that ATT was no longer considering me because of a misdemeanor a was charged with years ago. I am a retired combat veteran I served for 17 yrs and have an impeccable work history and only the 1 charge 1 tiny mistake. I don't see how this is legal

On 5/29/21 Tim Miller, an ATT employee stopped into our apartment to check on installation service. He proceeded to sign us with cell phone service, promising our Verizon phones would be pain in full. When Mr Miller left, we he took our VZ phones with him. We are now in collections! I've reached out to several times to various departments of ATT including Mr. Miller himself and Mr Miller's Manager. Is the the ethics that ATT wishing to foster? Lying employees, scamming people in their own homes?
I want the balance of 448.20, in collections to be paid! I would also request that Mr Miller be watched by the company that employs him because this situation has stollen side deal written all over it. Again is this what AT&T is about ethically?
Attached please find a copy of the collection notification. On it you will find my address and I will include my phone number.
Your attention to this situation is greatly appreciated!
Marilyn J Pisan845-332-8529

April 24, 2021 I went online to get information for an upgrade. I selected the Samsung 20 FE 5G. A representative called me to discuss the phone and purchase options.
I asked about purchasing the phone outright. I was told the phone would cost $699.00 to purchase. I was not interested. The agent said I could get the phone for $300.00 if I finance over 30 months. I agreed to this. The agent said my bill would reflect the $699.00 payment for two billing cycles. Then the bill would be adjusted to reflect the $10.00 per month payment. He also advised that I would receive a credit for the two month over payment. Didn't happen.
I called customer service to try and fix the problem. I spoke for 1 hour and 17 minutes. The agent said that I could upgrade to unlimited data and that my new bill would be $106.00 plus taxes for my 3 phones. I said I would take that deal.
She had to do some more research. When she got back she said that I was no longer eligible for the promotion. She said that at&t misinformed me when I purchased my new phone.
I asked to speak with a supervisor. I was disconnected while waiting. I called back and had to wait another 15 minutes.
The bottom line is the supervisor told me tough suit. I'm stuck with this fraudulent deal.
I will be researching other companies to see what's out there. When I find something better, I will change service in a heart beat.
Ten years of being a loyal customer bought me a royal screwing.

At&t basicaly stole my iphone 7 -128 gb and tied me to a 30 month service contract. If i want the iphone 11 unlocked- i must pay off the phone. This is not the definition of free. I have been on the phone on hold attempting to discuss with corporate office and 1. I remain on endless hold 2. There is no resolution to the issue. This is fraud. At&t cheats the public and does not conduct honest business.

I bought telephone service from AT&T store and the seller told me one month free cancellation if I do not like it. I recorded conversation that when at & t sim card seller cheated me by saying one month free cancellation. After bout, I decided to cancel and with in 2 weeks and requested for cancellation on phone and also I trashed my sim card on 17th because I thought they cancelled for me. On 23rd, I called just to make sure that they cancelled. But they still did not and trying me to not cancel and get a new sim card. I said no. Finally they said my finally bill is around $81, even if I felt that is unfair amount (should be free cancellation) I called AT&T customer service and they said no bill to pay after a couple of days. I again called and asked after a month, then they told me my bill is about $250. I was shocked. I asked detail. They said I have 23 minutes long distance call and they charged me $115. Which is $5/minute. I only used WhatsApp, but they said what's up counts as a long distance call. How long distance cost $5/MNT? That is unfair. It is a right way robbery. One of the customer service said the price was wrong and he said $3/MNT. He fixed 23 mnts by 3 = $69. Still, I fell this is not fair because I search many phone company to with same country which rate is less than $0.50. Even on AT&T international call rate, I found that rate was $1.01. I have called so many times for this case and all of them asking me different price as they want to. Why? Some of them said $250, $200, $180, $180, $162, and the least one 81+69 = $150. Finally, due to different price, I paid $162.99. Which unfair. Now I decide to take this case to court due to 1st, unfair bill amount which suppose to be free cancellation fee. 2nd, due to video conversation that the seller said 1 month free cancellation fee. 3rd due to $5/MNT unfair rate which I used WhatsApp which free call for WhatsApp but the switch to long distance call. I need refund of $162.99 that I paid. If not, I will take this evidence to court

In June I inquired about the cost to add a phone to my existing ATT contract. I have been a loyal customer for more than 10 years. I was informed by the rep that if I wanted to add a phone, the phone would be free and the additional services would only increase my current bill, which was around $100, an additional $30. When I got my first bill it was $264! I called to complain and after over an hour I was told there was nothing they could do. I asked for a manager and was sent to Customer Resolution. After about another hour the rep told me he could suspend my second line and I would be charged $10 per month for 6 months. This was absurd as now I would have a product that I could not use and obligated for 2 1/2 years to pay on the free phone. Unbelievable. I submitted a complaint through their arbitration process and got a call from Anthony, in the VP office who assured me he would look into the situation and call me back within 48 hours. That was three weeks ago and I have heard nothing. I have been calling the number he gave me and left several messages and he still hasn't returned any of my calls. This company is misrepresenting products, and contract prices. I would like to return this phone as well as my existing phone and not have any dealings with ATT ever again! I want to keep my existing number however.

I've been going to this store for years and never have I ever had such a horrendous experience. I needed to update my phone plan and upgrade my phone, also sync my Apple watch with my phone since I've been paying for the line for almost two years, and it was never done. After spending almost an hour with a sales rep which gave me the impression he barely knew what he was doing, I intended on upgrading my phone. the sales rep advised he will be attending another customer and the manager would continue helping. At this point, is safe to say I did not request to speak with the manger, nor I in any case, insulted or complained with the sales rep. After spending 20 minutes waiting for the manger, he finally arrived, and helped me change my phone. At this point, the store was almost closing, and the manager was helping somebody else. When finished, I advised him I was done and leaving, he did not check my device and by the time I got home, my phone was not working since they failed to update my SIM card. I was not able to return to the store since they had already closed so I called customer service through my Apple watch. I was not able to fix it since my phone does not receives texts or calls. Since I'm working from home, I had to tell my boss I'm having an emergency and request the morning off to go back to the store for the second time and have my phone fixed. Due to everything I've explained, I want my activation fee waived since they did not do their job correctly and failed to verify my phone was properly working before I left the store and this has prevented me from going to work the next day.
Ps. I'm working from home and need my phone to be able to log in into my work computer

I am a loyal customer with AT&T. I called the company this past April with a question about my account the representative talked me into insurance on 4 lines, I agreed. Aug 6th 2021 we broke the back of my cousin's iPhone 12 and when I requested a claim I was told by Assurion that I had no coverage. I was on hold approx 6 hours in three days with no resolve. With them and AT&T. They said it would be fraud if they would back track the insurance to April. The phone broke August 6th, finally the insurance was added August 8th. I was told because I had no insurance I could get no resolve. Not fair to me and the managers I dealt kept passing the buck. In the end I just wanted my IPhone 12 256 g either fixed or replaced. I just received a call back from a friendly agent and she offered me a $60 credit, softened the blow some. I am disappointed with AT&T.

Fiber has been placed in my neighborhood and it has been available for several weeks. Two of my neighbors directly across the street have been hooked up to it by installers who also told me that I can also have it as the fiber cable is activated right in front of my house and there are two different terminals that feed my house. I have called to get it no less than 6 times and ATT sales reps even came to my house weeks ago to tell me it was available. However, I am constantly told that the computer says it is not available. I have talked to supervisors and am now waiting to talk to the Public Service Commission to complain about the fact that the computer is wrong and that no one seems to be capable of correcting it. I keep being told to "wait 3 more months." Can someone please help me by fixing the misinformation that says it is not available?

I was shopping at a local Walmart. In the electronics section, and of course blocking the aisle so no customer could avoid talking to them. An AT&T employee started his sales pitch. I told him "no thanks, man. I'm not interested". This angered him, and he started making VERY LOUD and VERY DIS-RESPECTFUL comments. I was told "oh, you don't have time to talk to me? You don't look like someone who would have anything else to do", and, "look at you! I don't even see a phone on you. Can you even afford one?". My phone was in my pocket. Apparently, he thinks there must be some requirement to wear it clipped on a belt or pocket. Anyway, this was not just extremely insulting. It was embarrassing. Several customers heard this and were staring at me. One employee of Walmart looked like he was getting ready to approach him. But I walked away rather than feed into his obvious arrogance. A Manager of Walmart was notified. So he may be reaching out.

The worst company in the world, and most despicable to their customers after giving thirty years of loyalty to these thugs. They shut off my business lines multiple times and changed my plans for two lines up to 250.00 a month and I still had no internet, and actually had no phone service. At one point, went down to 911 services only. They took months to half way fix it, but if you dare complain, they will wreck YOU!