AT&T
Reviews and Complaints

AT&T does not care about small business
I own a small business and for the past 4 months I have had numerous land line phone failures. After calling AT&T repair we did get our line fixed but it was always 2-3 days later costing my business about $1000.00 per day. I know management cannot fix a problem it does not know about so I wrote the head of AT&T in NC and told him that I was not asking for the lost revenue he had cost me, I just wanted the AT&T reliability I grew up with. This is who I wrote too.
Mr. Trey Rabon
President AT&T North Carolina
150 Fayetteville st.
Suite 800
Raleigh, NC
27601
Not only have I not received a response but our business line has been out for 3 days. I can only conclude that if you are not an extremely large business
AT&T doesn't care about your business. I am currently looking for another provider as I have 5 people who are depending on me for a paycheck. Greg Tarbutton

I've been an AT&T customer for 30 years. I'm profoundly disappointed in AT&T using my money to promote insurrection of our government on 1-6-21. I would like a refund on all PAC dollars given to Qanon supporting insurrectionists. I'm ashamed to be part of an organization that supports the overthrowing of the US government.

Went into a store on 07/25/21 to get a wireless internet hotspot. Bought a wireless hotspot and specifically asked about refunds. The sales person walked to whom he said was the manager, returned and indicated that a 14 day return was the case. I returned it the next day due to issues with the product. Not connecting, slow speed, disconnecting. I was then told there were no refunds. I did not expect a refund of the plan and connection costs. Just the cost of the device. He said to call AT&T which I did and was transferred to a third party insurance company that had nothing to do with AT&T. Second time I hung up after thirty min.

Traded in iPhone 8 about 9 months ago mailed it back in the box the new iphone 12 came in, come to find out the email that att sent me went to spam folder so didn't now that a return box was being sent out so for the past 7 months I've been on the phone with representatives trying to get this resolved.during that time I provide the trade in phone ime# [protected] they said it was sent to the wrong warehouse give it a couple of weeks it been months every one i talk to don't want to deal wit this anymore what i would like to see is this problem taking care of. Thanks clayton mckee #[protected] owner of 5 phone plan and a direct tv customer with 7 receivers

My son and I have same flipflop cell phones that we are using for number of years. We are customers for many years. I pay both phones under my account. Recently, AT&T sent by mail wireless cellphones for me and my son. The old cell phones do not work anymore. Service unavailable. Well, both cell phones have same problems. Incoming calls go directly to the voice mail. We don't hear phone ringing from incoming calls. On my phone, I told AT&T to restore my alarm clock at 6 am daily which he did. Alarm clock rings at 7 am instead of 6 am. My first day in the AT&T store was Thursday 7/22/21 and sales rep. Gerardo was so kind to help me but still trial and error. Sometimes the phone rings in the store, next day, no ringings. Problems of course are on both phones. Friday, went again to the store and same guy helped me. Friday and Saturday same guy helped me. He set it up 6 am daily alarm on my cell phone. But why is it that the alarm goes at 7 am instead of 6 am as was set on the cell phone? Finally, Sunday, July 25.2021 at 11 am I was in the store as first customer. There were two new employees greeted me. One guy and one lady. Gerardo was off that day. I voice same problems. She said, that's not their job to solve problems, it is on my own. They only activate phones. As I was talking to them I saw the Manager Tim who we know each other since day one coming to the store from the parking lot. I was happy to see him because he knows more about phones. As soon as he entered the door, he saw me and said"I am not in good mood today" I said in return"well please don't put your bad mood to me as your elderly customer ( I am female 84 years old asian american of filipino parents. The manager was angry talking very stern voice and looks. It is true that the alarm is set at 6 am but he does not believe me that it rings at 7 am. I said I have good hearing. Then he said angrily" Call 611 and talk to them, .not our job to solve your problems. Our job is only to activate phone" I asked him nicely" Can you dial the number and I will talk to them?" His answer"No, dial yourself, We don't accept craps here" I told him" This will be my last visit in your store. Be nice and respect the elderly woman, your customer for many years. I feel that time I was discriminated. Manager Tim was nice to me only when paying bills. He was there when sales rep, Gerardo was working. The lady sales rep told me that Gerardo is doing the help in his own like but not them to solve the problem. My blood pressure went high because of frustrations the ways I was treated. Both wireless flipflop cell phones are defective, Is that our fault and do they have to be angry with me? I went there alone during those days July 22-25/2021. Manager should not bring his bad mood to an elderly, asian woman like me.

Fox News has been spewing so much disinformation about the Corona Virus Delta Variant that it is killing people. Please remove them from your TV lineup.
The Medical Profession are overwhelmed with this new variant and begging the unvaccinated to get their shot. Yet, Fox News and their pundits are contradicting the medical science and virologists and making getting a vaccination nothing but a political football. They should be chastised publicly and all Internet Service Providers should eliminate them from their line-up.

I have spent 800.00 to add a cell booster to my house so that I can stay with AT&T.
In Holt Florida, a rural area after installing booster my service was great.
Had my booster signal checked by Geek Squad. The problem is the tower here in Holt.
My house is 1 year old. We no longer are getting a good signal. It works intermittently. Serious downgrade in service. I am wondering if the hurricane we recently had has effected the tower. That is about the time our signal diminished.
There are 4 Verizon towers here. I choose to spend money to keep my at&t service.
I may be forced to change. I have been a customer since the 1980's.
Please have someone service our tower in Holt.
Thank You,
Pamela Richards
[protected]
885 Trawick Creek Road
Holt, FL. 32564

I recently switch to AT & T. When I accepted the offer I made it clear that I did not want a contract of any kind and I was ensured that there was no contract. I am trying to cancel the AT&T tv service which still has not happened and I have been charge again for the service which I am no using and I was told I had to pay $440.00 for equipment in order to cancel. Please see below.

I signed up for the $139.00 plan which is what I was charged for the first billing period. On the second billing the charge ent up by $20.00 per month. I called the customer care department and was told the charge of $5.00 per month per box for equipment. When I advised I was not told that there was a charge for equipment. I was then told that I could return the equipment to the local AT&T store. I did go to take equipment back after about one and a half months because we decided to cancel completely. I told to contact customer service which I did and I was told I had to pay $440.00 fo the equipment which I could keep.
Please correct this and reimburse the $159.00 I have been charged again and tell me where to return the equipment.
Thank you.

When my bill with AT&T went up by 80.00 dollars, I decided to cancel. I called the number on my billing statement and was directed to a representative who advised me that my contract had expired and that I would be charged the new amount for the current month. If I wanted to cancel the service I should do so by the 10 th of the next month, to avoid being charged for yet another month. I did as they suggested and paid the increase for the current month. When I called to cancel I was told that they would honor my request and cancel my service. I then had a new service from another provider installed. Two weeks later I received a bill from DirectTV for 113.00 dollars. I called and said that I cancelled my service on the 10 th of the month, as I had been instructed to do by their representative. The person with whom I was speaking told me I would have had to cancel by the 8th of the month to avoid being charged . Since they do not prorate, They said I owed for the entire month even though I had service with and had paid the new provider .

Edward M. Walden
422 West Main Street
North Adams, MA 01247
[protected] (AT&T Customer)
JULY 7, 2021

To:
Walmart Customer Service
AT&T Customer Service
Equifax Credit Bureau
Transunion Credit Bureau
Experian Credit Bureau
AFNI, Inc

Greetings:
This letter is in response to a recent derogatory letter from a collection agency (AFNI, Inc) that claims that I have an outstanding balance of $234.80 on a phone that I purchased at Pittsfield, MA Walmart store.
This was done, I was told by the AT&T Store manager in Pittsfield, on July 25, 2020. The store manager
At AT&T store stated that he could see what happened because the WalMart store in Pittsfield wasn't able to port my phone number to my new phone and no one cancelled the new number after my number was ported over.
This is such a convoluted story that I am at wits end trying to explain it. It's not the money it's the derogatory mark and lowering of my credit score.
There was a young man at WalMart that was working at the electronics counter. He was really nice, (Eric? His name?) but was having a difficult time with me, as his customer, and his wife(girlfriend?) that
Kept calling him in some crisis she was having. He kept putting me off and tried repeated times to calm her and get back to me. Maybe 7 or 8 times he answered her call and he would ask me to excuse him because of her problem. When he finally did get me my phone and contract to sign it was really messed up. I paid him $160.00 for the phone and for the service. He told me that he was unable to port the number from my old phone to my new phone but asked me to come back the next day. I left the store with a phone that had(according to AT&T a new number) [protected]. The next day on my return to the store the salesperson still couldn't port the number. FINALLY I went to the AT&T store and they ported my number and got me on a pre-pay plan that is automatically deducted every month from my account. It would seem that AT&T would have seen that I am using the phone with my own number and have cancelled the other account.
I am, as you can see, confused, frustrated, and slightly angry. I called AT&T, Stopped at WalMart, Went to the AT&T store, Filed a complaint with the credit bureau and here I am…still stuck in this credit mess.
I pay my bills on time all the time. I value my good name. I'm not going to quote Othello here but my name is all I have.
If you can make sense of this allegory…great. If not, I'm stuck in the middle of the six of you.
Hope you can help.
Thank You
Ed

Tech converted phone and internet from Spectrum business to ATT business
June 29, 2021. Left knowing I was not getting incoming calls and stated it would work the next day due to number porting.
10 days later and no one willing to help I still have no in coming phone service, which makes up 38% of sales.
All I am looking for is phone service
BAN [protected]
Order [protected]

CSR cut off my 80 year old parents cable/WiFi/internet/phone ALL because she was trying to get a black bar off of her TV and he thought her tone of voice was rude. She wears hearing aides.
my mother is hearing impaired and has to have teleprompter phone to communicate.
She couldn't understand him. The phone couldn't even understand him to type it out. He got angry 10 seconds later she lost the gateway. All during a hurricane You left two elderly people with no way to call 911 or to know if they needed to vacate.

Called them back ! Oh well. He turned the alarm on the fiber box Shame on you!
AT&T

Att suspended my first net law enforcement account service when clearly the error was att. The account was suspended on 7/7/2021. Att received several payments on account. Also on July 7 2021 representative stated in order to restore service I would have 2 wait 48 hours or refund money back to cards and wait for bank to post then make payments all over again. I have done business with att for over 7 years. This is purely disrespectful

i recieved the rewards cards, but 3 were zero balance and the other three i cant used them on anything . i called custormer service, all I get is the run around .

i returned my handset phones on may 13th of last month, after a week of finally reaching an agent and giving the tracking number i was told the package was never received the agent asked if she could call me back in a week ! after she calls the warehouse it is bad enough the phones did not work out of the box callers were getting cut off and dropped now i feel i will get no where i sent what they asked for and over the many years of sending packages if they could not be delivered they were sent back to me never again will i do business with or buy an at & t product. over a month no response no replacement phone .

I have had AT&T wireless service since 2019 and the coverage for phone calls are terrible. My 4 iPhones, constantly drop calls and cut in and out while talking. I've contacted AT&T, several times, without resolving this issue. They always advise me to reset network settings or send me a SIM card. This does nothing for improving this problem. I never once had this problem with Verizon.

Colorado Springs was one of the first Places that AT&T started upgrading to 5GE 18 months ago. Our phone service at this point is worse than the service I had in 2005. The data is imaginary. The phones shows coverage repeatedly up to and including five bars and will not connect by phone or Internet.I repeatedly have voicemail messages delivered up to 30 hours after the message has been left. People leaving msgs have no idea the vm nay be delivered anytime in the next 2 days. Atrocious is not even the right category.

We still have 6 months of payments for 2 unusable phones on att. How do we get usable service again?

To whom it may concern:
I need your help; I'm trying to transfer my Firstnet line to the customer ATT line for weeks. I spoke with multiple representatives from Firstnet and ATT. Unfortunately, no one can help; not many even know what I'm asking—complete incompetence.
Please provide me with the information on how I can resolve my issue. I have been a customer for 10+ years for such a dysfunctional organization. The service is horrific.
Thanks,
Svetlana Bek
[protected]

We operate a business from home and have all of our Phones, Internet and everything through you guys. Lately we have had hours each day of no phone or internet without anyway to operate. We are being forced to drive to a zone where we get internet and phones. We have been pleased with AT&T in the past but with the current issues we are starting to look elsewhere. For reference our phone on the account is [protected], [protected] plus [protected] and we also have 2 tablets. I know you don't want to hear complaints but we are literally dead in the water when we lose service.
Email:[protected]@yahoo.com

Sincerely,
Terry Beal

I would absolutely turn every service I have with At&t off no matter how many years I have been with them. To say they are incompetent and just don't care is an understatement and if I could switch to another company I would do it in a second. It's a long story but I will try and make it short. They screwed up my wireless when I went in for an upgrade. The customer service on the phone tells me one thing and then send me to the store to relay the message to which the store contradicts their own employees. They are the same company but you have to call each one separately like one for wireless and another for internet. They can't communicate amongst themselves?
The right hand doesn't know what the left is doing so every different number I call is like 50 first dates and I have to start all over again. I am actively looking for alternative service. The incompetence is like nothing I have ever dealt with. They aren't interested in helping but would rather argue and try to prove they are right. WILL NEVER use them again and can't get away from them soon enough!