AT&T
Reviews and Complaints

I have had AT&T wireless service since 2019 and the coverage for phone calls are terrible. My 4 iPhones, constantly drop calls and cut in and out while talking. I've contacted AT&T, several times, without resolving this issue. They always advise me to reset network settings or send me a SIM card. This does nothing for improving this problem. I never once had this problem with Verizon.

Colorado Springs was one of the first Places that AT&T started upgrading to 5GE 18 months ago. Our phone service at this point is worse than the service I had in 2005. The data is imaginary. The phones shows coverage repeatedly up to and including five bars and will not connect by phone or Internet.I repeatedly have voicemail messages delivered up to 30 hours after the message has been left. People leaving msgs have no idea the vm nay be delivered anytime in the next 2 days. Atrocious is not even the right category.

We still have 6 months of payments for 2 unusable phones on att. How do we get usable service again?

To whom it may concern:
I need your help; I'm trying to transfer my Firstnet line to the customer ATT line for weeks. I spoke with multiple representatives from Firstnet and ATT. Unfortunately, no one can help; not many even know what I'm asking—complete incompetence.
Please provide me with the information on how I can resolve my issue. I have been a customer for 10+ years for such a dysfunctional organization. The service is horrific.
Thanks,
Svetlana Bek
[protected]

We operate a business from home and have all of our Phones, Internet and everything through you guys. Lately we have had hours each day of no phone or internet without anyway to operate. We are being forced to drive to a zone where we get internet and phones. We have been pleased with AT&T in the past but with the current issues we are starting to look elsewhere. For reference our phone on the account is [protected], [protected] plus [protected] and we also have 2 tablets. I know you don't want to hear complaints but we are literally dead in the water when we lose service.
Email:[protected]@yahoo.com

Sincerely,
Terry Beal

I would absolutely turn every service I have with At&t off no matter how many years I have been with them. To say they are incompetent and just don't care is an understatement and if I could switch to another company I would do it in a second. It's a long story but I will try and make it short. They screwed up my wireless when I went in for an upgrade. The customer service on the phone tells me one thing and then send me to the store to relay the message to which the store contradicts their own employees. They are the same company but you have to call each one separately like one for wireless and another for internet. They can't communicate amongst themselves?
The right hand doesn't know what the left is doing so every different number I call is like 50 first dates and I have to start all over again. I am actively looking for alternative service. The incompetence is like nothing I have ever dealt with. They aren't interested in helping but would rather argue and try to prove they are right. WILL NEVER use them again and can't get away from them soon enough!

I have been unable to log into my email since May 25, 2021. I have spent a total of 13 hours on the phone with ATT to get it resolved.

The tech support team has attempted to reset my password on 3 different occasions. It never worked. Supposedly a ticket was made to go to yet another department to resolve the issue. That was 1 1/2 weeks ago. I called again today and the person I talked to insisted on making another ticket to go to a tech team to reset the password. I have little faith.

Is there anyone in ATT that can get me back into my email?

Thank you,
Lisa McCluer

Been on the phone three times about this issue. Was passed from
department to department. TOLD I COULD ONLY CHANGE TO
PAPER STATEMENTS ONLINE. TRIED TO CHANGE ONLINE; WAS TOLD
I WAS TOO LATE (deadline was June 15). Didn't even get the notice
until June 16!

I DO NOT WANT PAPERLESS BILLING! I want to continue with paper
statements. No one in customer service seems to be able to help
me! THIS IS CRAZY!

Please contact me directly at [protected] and get me back on paper
statements! and DO NOT TRY TO MAKE ME CHANGE TO PAPERLESS AGAIN!

Karen Hoppe,
President/Owner
J.A.H. ENTERPRISES, INC.

We're on the highest speed AT&T has & still getting low numbers. Have had several people come out from AT&T & same issues. They change the boxes & it still happens. The last guy tried charging me $99 but why would I pay for their problems. Now again on Father's Day a day men want to watch sports it's acting up. AT&T CSR are horrible & the service techs admit it. Had one tell me AT&T is purposely slowing U-verse customers speeds to get them to switch & I quote " it's not going to get better " per the tech that came out the 27 time. Yes we're counting. We pay $500 a month for AT&T & we get poop. Time to switch

These calls are driving crazy.
this is a Saturday morning, time 12:15, and I have already received 12 of these calls. This goes on every day from 8AM to 9 PM. most of them are from the same people. They are scams. You tell them to take your name off their calling list, but that doesn't work. There should be something that can be done. Can I get some help from you, or at least tell where I can get some help. Thank you.

Long story that I'll try to summarize. In my rural area there are few options for internet. I found At&t had fixed wireless internet and got it installed last October. It worked great until Spring. After several calls regarding outages they finally sent a technician, who told me he could only improve the signal so much because I was over 4 miles from the cell tower and the trees starting to leaf was causing signal loss - something I would think they would warn about.
After more research I found At&t had another wireless option, basically a hot spot. Their salesperson asked me what I would be using internet for and I said surfing and streaming. She said it would certainly work for that. It cost more than fixed wireless and didn't come with as many gigabytes, but I figured the 100 I got would be plenty, since I had been using about 54 on my fixed wireless plan. I tried the new wireless and had no issues so I canceled the fixed wireless and got the hot spot.
Turns out the hot spot wireless uses way more gigabytes and I had almost maxed it out after about 2 weeks. It took several calls to understand why. I told them I wanted to try going back to my fixed wireless to see if the worse case scenario of the current signal strength was something I could live with. I had just cancelled a couple weeks before but they said I had to order new service and the cost would be $20 more per month than the one I canceled because the special I received was no longer available. I talked to a manager to no avail, except she promised they wouldn't charge me again for installation. I saw no reason they should, since all the equipment was still there and hooked up. So after trying it again I'm willing to live with some outages vs running out of gigabytes constantly on the hotspot.
All I ask is they restore my original deal since their salesperson told me the hotspot was good for streaming and surfing and it really wasn't. I've since talked to other AT&T reps who said the hotspot is for occasional internet use and not for streaming.

For over 1 year the phones had not been able to hear, there was a ring, intermittent of voice send and receive, and tunnel hearing . This was checked by a technician a few times but never resolved . But 6 months ago I thought the problem would resolve . I ordered business since we had a unique set up . But after 2 attempts then calling the 3rd time I figured it would be correct and that this CR finally got it right ! WRONG. They sent the phone technician and he could connect the phones because the Internet TV cable had to be done first ! WOW how would that be possible. Then on the time that they were suppose to put in TV cable after the phones I get the service order to get phones connected ! What? So I call CRS after listening and saying what I need . Maybe 15 min I finally I spoke w someone . After the connection the nightmare began 4 days on the phone with ATT and them ping ponging me from dept to dept and hanging up on me 5 times . Reason is call forward ! Still not resolved

In the morning I checked my mail in my Yahoo account without issue. But in the afternoon I tried to login to my yahoo mail account and my Yahoo mail redirects to Att account which then goes nowhere and is of no help. All my mail, photos and documents are gone. No help to retrieve it. Just keep redirecting at login. No one has any idea how to fix it. Passing me on to the next uninformed person is standard procedure.

Mobile Account # [protected]
AT & T tv account # [protected]
We took bundled Internet and Tv service from AT & T store 2242 Weston R, Weston Florida. on may 3
We found out these services were included in our HOA fee and provided by Blue Stream
We cancelled Internet and Tv service on May 27 and kept Mobile.
Have had lots of problem in returning the equipment were directed to UPS..it was shipped 5/25 ..we have receipt with tracking, model and Serial numbers
Internet is Ok but got bill and charged to our credit car $115.00 plus more due ?
This is very BAD business practice..unnecessary waste of time
Dr Roop S Bhakuni ( 15 yr plus mobile customer [protected] )

I received a notice today from ATT to return this Gateway Modem or I would be charged for it. I returned the item via my local Fedex office on 5/29/2021. The reference number is A6488P20210529104149. I demand that you cease and desist bothering me because you can't keep your records straight. This is certainly not the only SNAFU ATT has sucked me into. But it is a great example of why I completely terminated my relationship with ATT ([censored], Termites, and Tricksters).

I can send a copy of the receipt from the FedEx store. Just tell me where to send it.

Debra Bruss
[protected]@gmail.com
[protected]

The service is terrible, 16 Mbps, and the price goes up without any warning. They use old internet protocols, like 20 years ago, and charge higher dollars. Their lousy excuse is the zip code where people live. And they lie and tell you that it's the best service possible in your area, so they can keep you as a paying customer, while nothing gets improved and they raise the price.

Will not help at all! I have spent more than five hours trying via phone call or their help online through at&t u-verse website on my tv just to figure out how to get my programming to show in my menu and every time I went through all their steps nothing changed and then they tried to charge me five dollars to get help?

5/20/2021 San Marcos, CA, went in because my Apple Watch will not connect to cellular I not being tech savvy let this go. Out of warranty for AT&T. Representative Kody very please at tried to help me unable to. I had been on phone for two hours this am with Alan at AT&T, also unable to fix problem. Kody and I agreed watch is defective. He was going to give me a new. One as good customer service. Rich manager refused. However he did call the sheriff on me to my surprise. I am embarrassed and humiliated. Rich told the sheriff that I would not let them touch the watch, untrue. We have been with AT&T for fifty-four years and I am treated like a criminal. The sheriff did not ask me my name or for ID. This should tell you how wrong Rich is. Please resolve this. I am an old lady and this is disrespectful and should never happen to anyone. I would like a new watch, an apology and assurance this will never happen to another person. Linda Rich [protected], [protected]@gmail.com

I am upset that i am being charged for service that was not clearly explained to me at the time of activation. I was told by the representative that I would not be charged for service as long as i did not set it up on my tv. I could watch it on my computer or iphone but if i set it up on my tv i would be charged $94.99 a month. The part the rep failed to notify me of was that after 14 days regardless i would be charged anyway. I am in the process of moving to a new location and was trying to explore options at my new home. The rep. misrepresented the deal to me. He told me as long as i did not put the app on my tv i would not get charged. Never mentioned to me that after 14 days it would charge me any way. On the 15th day ATT sends me a msg that they world be charging my card. If i had known upfront that info i would have waited to activate my service at the new residence. I have a real problem with dealing with companies that deceive the customer and are only concerned about the sale. If this cannot be rectified i will not use ATT again nor will I recommend it to anyone thinking about using them for service. I hope we can come to an agreement and rectify this issue to a suitable solution. I really liked the service and would have it installed at my new location. However, no matter how much i liked it i will not use it if deception is ATT way of getting customers.

This is my account info: AT&T TV Order Information
Pacakge: AT&T TV ULTIMATE
AT&T Order Number: [protected]
AT&T Account Number: [protected]
I hope we can resolve this for all concerned. Robert Duncan

AT&T will not credit my trade in. I have been dealing with them since Jan 18th 2021. I have a case number, with a so called expert was going to resolve. To this date I'm still out my $700.00.

AT&T case number is- CM20210205_[protected]
I've spoken to 12 people on the phone and no one has been able to help me.
they say my phone was reported lost, so they couldn't help me. as of 1-28-21 "Dave" from AT&T resolved that issue and confirmed my phone was never lost and always in my position, he added notes to my file stating this.

I still cannot get my $700 dollar credit for my old I Phone 10.

Thanks Pete

I had AT&T Internet service at the house I lived at in Richardson, Texas until June 2020. I was told to take the router to an AT&T store and they would send it back to AT&T - I asked for a shipping label and was told they would know whose equipment it was by the serial number. I went to seven (7) AT&T stores that were closed due to covid. I called back and they said take it to a UPS store. I went to four of them and all of them - without exception - said it was crazy to tell me to ship it without a label and box! I told them I know but that is what they told me. This BS has been going on for a year now! I have called countless times talking to customer service rep after customer service rep to try to get this damn router returned! I have had dozens of them tell me they will send a label, and I never have received one. I would not be this angry if I had. Now I'm getting calls from collection agencies because I have not paid for this router in a year because I've been trying to return the damn thing! Tuesday, May 18, I talked to a woman who said she was a manager named Karen and assured me I would have a box to pack it in delivered on Saturday with a label. Nothing showed up Saturday - other than calls from this collection agency again! Monday I called and was told they would ship out a label and it would be here Tuesday. Nothing! Just another call from a damn collection agency. Today, call from a collection agency again! Called AT&T again and was told a manager would call me back within 15 minutes - nothing! Called about an hour later demanded to speak to a manager, got a very nice agent named Michelle who said she talked to the manager and the manager said take a number and she would call me back. But at least Michelle said she would ship me a label and try to get the manager to call back. No one has called! I am fed up with AT&T. I am outraged at the unprofessionalism of your managers! I am furious that you would turn this over to collection agencies when I have been trying to return the damn thing but I don't know where to send it! I have tried the AT&T stores and they will not take it. AT&T used to be a great company with good customer service but not now! What do I have to do to get a manager to call back and get this resolved and stop the damn collection agencies from calling?