AT&T
Reviews and Complaints

I have been unable to log into my email since May 25, 2021. I have spent a total of 13 hours on the phone with ATT to get it resolved.

The tech support team has attempted to reset my password on 3 different occasions. It never worked. Supposedly a ticket was made to go to yet another department to resolve the issue. That was 1 1/2 weeks ago. I called again today and the person I talked to insisted on making another ticket to go to a tech team to reset the password. I have little faith.

Is there anyone in ATT that can get me back into my email?

Thank you,
Lisa McCluer

Been on the phone three times about this issue. Was passed from
department to department. TOLD I COULD ONLY CHANGE TO
PAPER STATEMENTS ONLINE. TRIED TO CHANGE ONLINE; WAS TOLD
I WAS TOO LATE (deadline was June 15). Didn't even get the notice
until June 16!

I DO NOT WANT PAPERLESS BILLING! I want to continue with paper
statements. No one in customer service seems to be able to help
me! THIS IS CRAZY!

Please contact me directly at [protected] and get me back on paper
statements! and DO NOT TRY TO MAKE ME CHANGE TO PAPERLESS AGAIN!

Karen Hoppe,
President/Owner
J.A.H. ENTERPRISES, INC.

We're on the highest speed AT&T has & still getting low numbers. Have had several people come out from AT&T & same issues. They change the boxes & it still happens. The last guy tried charging me $99 but why would I pay for their problems. Now again on Father's Day a day men want to watch sports it's acting up. AT&T CSR are horrible & the service techs admit it. Had one tell me AT&T is purposely slowing U-verse customers speeds to get them to switch & I quote " it's not going to get better " per the tech that came out the 27 time. Yes we're counting. We pay $500 a month for AT&T & we get poop. Time to switch

These calls are driving crazy.
this is a Saturday morning, time 12:15, and I have already received 12 of these calls. This goes on every day from 8AM to 9 PM. most of them are from the same people. They are scams. You tell them to take your name off their calling list, but that doesn't work. There should be something that can be done. Can I get some help from you, or at least tell where I can get some help. Thank you.

Long story that I'll try to summarize. In my rural area there are few options for internet. I found At&t had fixed wireless internet and got it installed last October. It worked great until Spring. After several calls regarding outages they finally sent a technician, who told me he could only improve the signal so much because I was over 4 miles from the cell tower and the trees starting to leaf was causing signal loss - something I would think they would warn about.
After more research I found At&t had another wireless option, basically a hot spot. Their salesperson asked me what I would be using internet for and I said surfing and streaming. She said it would certainly work for that. It cost more than fixed wireless and didn't come with as many gigabytes, but I figured the 100 I got would be plenty, since I had been using about 54 on my fixed wireless plan. I tried the new wireless and had no issues so I canceled the fixed wireless and got the hot spot.
Turns out the hot spot wireless uses way more gigabytes and I had almost maxed it out after about 2 weeks. It took several calls to understand why. I told them I wanted to try going back to my fixed wireless to see if the worse case scenario of the current signal strength was something I could live with. I had just cancelled a couple weeks before but they said I had to order new service and the cost would be $20 more per month than the one I canceled because the special I received was no longer available. I talked to a manager to no avail, except she promised they wouldn't charge me again for installation. I saw no reason they should, since all the equipment was still there and hooked up. So after trying it again I'm willing to live with some outages vs running out of gigabytes constantly on the hotspot.
All I ask is they restore my original deal since their salesperson told me the hotspot was good for streaming and surfing and it really wasn't. I've since talked to other AT&T reps who said the hotspot is for occasional internet use and not for streaming.

For over 1 year the phones had not been able to hear, there was a ring, intermittent of voice send and receive, and tunnel hearing . This was checked by a technician a few times but never resolved . But 6 months ago I thought the problem would resolve . I ordered business since we had a unique set up . But after 2 attempts then calling the 3rd time I figured it would be correct and that this CR finally got it right ! WRONG. They sent the phone technician and he could connect the phones because the Internet TV cable had to be done first ! WOW how would that be possible. Then on the time that they were suppose to put in TV cable after the phones I get the service order to get phones connected ! What? So I call CRS after listening and saying what I need . Maybe 15 min I finally I spoke w someone . After the connection the nightmare began 4 days on the phone with ATT and them ping ponging me from dept to dept and hanging up on me 5 times . Reason is call forward ! Still not resolved

In the morning I checked my mail in my Yahoo account without issue. But in the afternoon I tried to login to my yahoo mail account and my Yahoo mail redirects to Att account which then goes nowhere and is of no help. All my mail, photos and documents are gone. No help to retrieve it. Just keep redirecting at login. No one has any idea how to fix it. Passing me on to the next uninformed person is standard procedure.

Mobile Account # [protected]
AT & T tv account # [protected]
We took bundled Internet and Tv service from AT & T store 2242 Weston R, Weston Florida. on may 3
We found out these services were included in our HOA fee and provided by Blue Stream
We cancelled Internet and Tv service on May 27 and kept Mobile.
Have had lots of problem in returning the equipment were directed to UPS..it was shipped 5/25 ..we have receipt with tracking, model and Serial numbers
Internet is Ok but got bill and charged to our credit car $115.00 plus more due ?
This is very BAD business practice..unnecessary waste of time
Dr Roop S Bhakuni ( 15 yr plus mobile customer [protected] )

I received a notice today from ATT to return this Gateway Modem or I would be charged for it. I returned the item via my local Fedex office on 5/29/2021. The reference number is A6488P20210529104149. I demand that you cease and desist bothering me because you can't keep your records straight. This is certainly not the only SNAFU ATT has sucked me into. But it is a great example of why I completely terminated my relationship with ATT ([censored], Termites, and Tricksters).

I can send a copy of the receipt from the FedEx store. Just tell me where to send it.

Debra Bruss
[protected]@gmail.com
[protected]

The service is terrible, 16 Mbps, and the price goes up without any warning. They use old internet protocols, like 20 years ago, and charge higher dollars. Their lousy excuse is the zip code where people live. And they lie and tell you that it's the best service possible in your area, so they can keep you as a paying customer, while nothing gets improved and they raise the price.

Will not help at all! I have spent more than five hours trying via phone call or their help online through at&t u-verse website on my tv just to figure out how to get my programming to show in my menu and every time I went through all their steps nothing changed and then they tried to charge me five dollars to get help?

5/20/2021 San Marcos, CA, went in because my Apple Watch will not connect to cellular I not being tech savvy let this go. Out of warranty for AT&T. Representative Kody very please at tried to help me unable to. I had been on phone for two hours this am with Alan at AT&T, also unable to fix problem. Kody and I agreed watch is defective. He was going to give me a new. One as good customer service. Rich manager refused. However he did call the sheriff on me to my surprise. I am embarrassed and humiliated. Rich told the sheriff that I would not let them touch the watch, untrue. We have been with AT&T for fifty-four years and I am treated like a criminal. The sheriff did not ask me my name or for ID. This should tell you how wrong Rich is. Please resolve this. I am an old lady and this is disrespectful and should never happen to anyone. I would like a new watch, an apology and assurance this will never happen to another person. Linda Rich [protected], [protected]@gmail.com

I am upset that i am being charged for service that was not clearly explained to me at the time of activation. I was told by the representative that I would not be charged for service as long as i did not set it up on my tv. I could watch it on my computer or iphone but if i set it up on my tv i would be charged $94.99 a month. The part the rep failed to notify me of was that after 14 days regardless i would be charged anyway. I am in the process of moving to a new location and was trying to explore options at my new home. The rep. misrepresented the deal to me. He told me as long as i did not put the app on my tv i would not get charged. Never mentioned to me that after 14 days it would charge me any way. On the 15th day ATT sends me a msg that they world be charging my card. If i had known upfront that info i would have waited to activate my service at the new residence. I have a real problem with dealing with companies that deceive the customer and are only concerned about the sale. If this cannot be rectified i will not use ATT again nor will I recommend it to anyone thinking about using them for service. I hope we can come to an agreement and rectify this issue to a suitable solution. I really liked the service and would have it installed at my new location. However, no matter how much i liked it i will not use it if deception is ATT way of getting customers.

This is my account info: AT&T TV Order Information
Pacakge: AT&T TV ULTIMATE
AT&T Order Number: [protected]
AT&T Account Number: [protected]
I hope we can resolve this for all concerned. Robert Duncan

AT&T will not credit my trade in. I have been dealing with them since Jan 18th 2021. I have a case number, with a so called expert was going to resolve. To this date I'm still out my $700.00.

AT&T case number is- CM20210205_[protected]
I've spoken to 12 people on the phone and no one has been able to help me.
they say my phone was reported lost, so they couldn't help me. as of 1-28-21 "Dave" from AT&T resolved that issue and confirmed my phone was never lost and always in my position, he added notes to my file stating this.

I still cannot get my $700 dollar credit for my old I Phone 10.

Thanks Pete

I had AT&T Internet service at the house I lived at in Richardson, Texas until June 2020. I was told to take the router to an AT&T store and they would send it back to AT&T - I asked for a shipping label and was told they would know whose equipment it was by the serial number. I went to seven (7) AT&T stores that were closed due to covid. I called back and they said take it to a UPS store. I went to four of them and all of them - without exception - said it was crazy to tell me to ship it without a label and box! I told them I know but that is what they told me. This BS has been going on for a year now! I have called countless times talking to customer service rep after customer service rep to try to get this damn router returned! I have had dozens of them tell me they will send a label, and I never have received one. I would not be this angry if I had. Now I'm getting calls from collection agencies because I have not paid for this router in a year because I've been trying to return the damn thing! Tuesday, May 18, I talked to a woman who said she was a manager named Karen and assured me I would have a box to pack it in delivered on Saturday with a label. Nothing showed up Saturday - other than calls from this collection agency again! Monday I called and was told they would ship out a label and it would be here Tuesday. Nothing! Just another call from a damn collection agency. Today, call from a collection agency again! Called AT&T again and was told a manager would call me back within 15 minutes - nothing! Called about an hour later demanded to speak to a manager, got a very nice agent named Michelle who said she talked to the manager and the manager said take a number and she would call me back. But at least Michelle said she would ship me a label and try to get the manager to call back. No one has called! I am fed up with AT&T. I am outraged at the unprofessionalism of your managers! I am furious that you would turn this over to collection agencies when I have been trying to return the damn thing but I don't know where to send it! I have tried the AT&T stores and they will not take it. AT&T used to be a great company with good customer service but not now! What do I have to do to get a manager to call back and get this resolved and stop the damn collection agencies from calling?

I have tried calling and chatting for more than an hour now trying to get help with my home landline bill. I was given different numbers to call by three different people at ATT. Chat is even more useless! I am now extremely mad and frustrated! 

My home phone bill is $70 per month now. That is outrageous! I want to talk to someone who can tell me how to lower my bill!

I do not know the numbers after my phone number on my bill as I am enrolled in auto pay. I can't access that either! Only Directv there...

My Directv bill is $200 per month! I have no movie channels! Outrageous!

They sure as hell take my money each month but if I need help all I get is a runaround!

Any help that you can provide would be greatly appreciated.

Thank you!

We changed over to AT&T service for our personal and business lines. We have eight cell phones, two Samsung devices and two hotspots. We used Brian [protected]). We do not know his last name. He works out of an office in the Minneapolis Metro Area.
We have been waiting for our bills to arrive. No invoices, statements, or bills arrived. We then received a past due letter dated April 16, 2021 stating the total amount due is $2, 477.64 with a past due amount of $930.85. This letter was mailed to Russ's home in Dalbo, which is a correct address. At this point, Russ contacted AT&T customer service requesting the bills be sent to us.
Both Russ and I (Vicki) have contacted Brian, the sales rep several times. Neither of us have been able to speak with Brian. We have both left several voice mails, and I even sent him a text to please contact us and get the bills mailed or emailed to us promptly. We have not received any calls from Brian, or bills forwarded to us.
We have also spoken AT&T customer service requesting bills be sent to us, also. When I speak with customer service, they state they cannot give me any information because I am not on the bill. I then ask that they just mail us a copy of the bills to the address they have on file or email them to us with the email they have on file. Both Russ and I have been told from AT&T customer service that they will send out the bills. When I spoke with Murphy, he stated that we would get two emails, one for each bill, and two texts with the PIN to open the invoice emails. As of today, we still have not received any bills, or any return contact.
I am not sure the first time Russ contacted AT&T, but I started on May 7, 2021, and as of today, May 18, 2021 we still have not received any bills or any communication as requested.
We did make a payment of $1, 000. We are not even sure what this is going towards, because we have never received a bill.

We have been victims of a scam, fraud, and faulty advice from AT&T representatives. It began as a Black Friday special when we were promised an I phone 12 upgrade for turning in our 2 year old 8 pluses and paying $3.33 a month for each phone for 30 mos. we were told our cell phone bill would go down $5. For an unlimited plan for this special. The December bill came in over $900. Up over $400. From prior bills. We called account retention and we're advised to go back to our old limited plan. So we did. In Jan, and Feb. we did receive our credits for the 8 plus. In April, the bill did not show the credits. Account Retention advised we go back to the unlimited plan in order to get the credits. So we did. Now it's May and we have no credits and they now say they can't do anything because we changed our plan…….we call, we get transferred, we get disconnected, we call back, we ask to stay on line while transfer, disconnect. After 41/2 hrs on this day, no resolve.
Again we are victims here of a scam, fraud, and faulty advice.
Additionally a 3rd (I phone SE) for my 92 year old mother that we purchased as a Black Friday for $150. Or $5.00 mo. For 30 mos.. this phone is now. $400. Not what we signed up for.
Lastly, we are being charged $19.30 for accessories that the representative said we had credit for for being a long standing AT&T customer.
All of this can be verified as our calls have been documented.

Originally added two new lines to my account approximately 12/17/19 only because there was a promotion in place. Upgraded to the iPhone 11 with a trade in worth $750. The promotion was to purchase a phone and get $750 for a trade in. I decided to get two phones. I mailed the phones back 12/28/19 and its been over a year and a half and still, the phone is still stuck in transit to be delivered. Reached out to the Presidents Office many times and there is not one individual competent enough to assist besides an employee who goes by the name of April Jones. She so attentive, professional and upbeat. Her customer service skills are superb. Unfortunately, after speaking to April one time she had to take some time off for a personal matter, which was disclosed by her co-worker Karie. From the very first time I interacted with Karie, you can sense the attitude like she is unset with herself, or her job. She is extremely rude, impatient and sounds uncomfortable. April took care of one issue I experienced, but I don't think I will get anything resolved with Karie. I honestly don't have any clue as to why she's employed with ATT. Nevertheless, she's employed at the President's office. The treatment that consumers receives from ATT is uncalled for. Why is this even allowed? I will not sit here and allow this type of treatment from an employee of ATT

ATT needs to wise up and based on recent complaints they need to do so very fast.

Somebody opened a fraudulent account in another state in my name on April 2020. Att closed it for non payment in July 2020. I was never notified anything until it was placed unannounced on my credit file in February 2021. 8 months later. If it wasn't for a credit inquiry I would of not known. I have literally spent 14 hrs trying to sort this out. Filing an out of state police report, FTC claim, affidavits, etc. I need this fraud account out of my credit file!

I like to know what att will offer me in exchange for their lack of due diligence.