AT&T
Reviews and Complaints

Good Morning, I am writing this complaint against this company for fraud, and steeling money with out my knowledge from my checking account. I had uverse, in our family home for some under my mothers name. She passed in may of 2016-and I then change the account in my name. This is during the time they were merging with direct to. after getting the service i was very unhappy because i could never get the quality of service we had with just Att and t. I Decided to switch to Cox, and love it. during this holiday season after just getting over chapter 13. i finally had a decent pay check from my company. on December 30th 2016 i went to the ATM, and only had sixty dollars in my account- and found out the company Direct to-att had debited my account for 601.43 dollars without my knowledge for early cancelation of the service is what they a saying, however this was never diclosed and no mail sent to my home stating this. i had a car payment which i could not pay and utility bills behind because of this. this is unfair pratice to consumers. i became sick after this from stress. please help me recieve some compensation this company, this is bad business and they need to be accountable for their actions. Account number was 5166552 under Francell Samuels

I could not be more disgusted with at&t than i am right now! After 8+ years as a wireless customer — - this is pathetic! I called on 12/24 to put in an order for upgrades & the bogo deal that expired that day. The agent, samantha #sf6960, assured me that everything would be processed correctly. We removed a line that i didn’t need, paid off a next plan for one of the two upgrades, upgraded the two lines, brought the card out again to pay for s/h and taxes, and, when it came to the bogo’s, the agent assured me that they would be included even though i did not see them in the terms & conditions that i had no choice but to submit while on the phone with the agent. She said that i would see them in the order summary that i would receive via email within 24 hours. It’s okay, because we already went over the colors that i wanted for the two free phones that required two new lines of service – in fact, the agent declared that i did not need to set up the two new lines at that point, against my advice after having been informed of the deal in advance and knowing that the lines were necessary. She put me on hold to confirm, and came back with an astounding “no you don’t need to set the lines up now but i assure you that the bogo’s are included”. Man, i really wish this deal applied to the 24 month contract that i wanted, but the agent said nope, it doesn’t apply. You have no choice but to go with the 30 month contracts since you’re also getting the bogo’s. Well okay then, as long as i’m getting these bogo’s because otherwise i would not be upgrading at all. It’s all good – she assured me.

Imagine my surprise on christmas day, when i received the order summary for two upgrades but no bogo’s. I went straight to at&t chat for well over an hour. The chat agent transferred me to another chat agent in the loyalty department. This second chat agent confirmed that the order was not processed properly, and advised that i should call the loyalty department first thing on monday. Which i did. I reached customer service and was transferred to the loyalty department where the agent set up a supervisor call-back within 15 minutes. 30 minutes later i’m calling again. Tristan in the loyalty department took my call and then transferred me without telling me, transferred me right back to the loyalty department. Wait, huh? Yep, you read that correctly. The next agent says that i need to be put back in the customer service queue, at which time i request a supervisor again. This agent, ivan #if0938, still in the loyalty department, declined my request and refused to get a supervisor on the line. Instead, he tells me that the only way this issue will be resolved is to go into a physical store. Welp, okay, let’s get dressed and go.

Store associates laughed and said there’s nothing they can do regarding the bogo’s, but they would be more than happy to set me up with two new lines of service! Back home we go, and back on the phone again. I get back to the loyalty department where i finally get a supervisor on the phone, but whoa – she can’t help and then transfers me to an account specialist. This mysterious account specialist never answered the line but i could hear them typing away. Eventually they disconnected the line. So i’m calling again, jason #jd985m, in the loyalty department acted a little like he knew what he was doing. He said he was submitting an escalation to an internal department regarding the issue. I was even given a magical number, escalation #7844 as a sharepoint reference number. He assures me that the issue will be looked into, the call listened to, and contact made with me within 7-10 business days. Huh? 7-10 business days? I’ve got that thing called patience so i’ll give it a whirl.

I waited until 12/30 to call back to check the status of my magical escalation #7844. Simone in the loyalty department assured me that the issue was still being looked into and that i would get a call by monday 01/02. I also questioned the delivery of the two upgrades, which appear to be the only thing processed on the “big day” that samantha messed everything up. But at least she was confident in her incompetence! Simone assured me that the upgrades would not even be shipped until the issue was resolved; it doesn’t matter what i’ve paid or anything. Well okay then. Imagine my surprise when upgrade #1 arrived by the weekend’s end. Um. What the what?

Monday comes. Monday goes. No contact from at&t regarding the matter. I’ll be back on the phone on tuesday 01/03. Alexis in the loyalty department started by telling me that i would have to wait 30 days to receive the bogo’s. Huh? That makes no sense. How am i going to receive in 30 days what samantha failed to include to begin with? By then i’ll be locked into the 30 month contract (When i wanted the 24 month contract) ! I want the bogo’s applied to my order before i’m locked into a contract! Simone couldn’t answer the questions so she quickly hit the transfer button without telling me, and off i go again, where i’ll end up is anyone’s good guess! Whoa, i’m back in the loyalty department and josh is taking my call. He says that i need to be in the mobility loyalty department and offered to transfer me, but since the wait was too long – he’s just gonna take care of it. Why, isn’t that so polite of this young man? He advised the same thing as alexis — - you have to wait 30 days for the bogo’s to be added, but you only have 14 days to return the items so that you aren’t locked into the contract. Huh? Repeat that nonsense you just spoke? Yes, you will have to wait 30 days for the bogo’s to be applied, and you have 14 days to return the items so you are not locked into a contract. Wait, does that make sense to anyone out there?

Josh brings his Supervisor Kenny over and he calls me from a different line. Kenny was a class-act, let me get that out there. Sarcastic, condescending, abusive – this man has it going on and is a perfect match for the AT&T Supervisor role! Kenny assured me that the bogo’s will never be applied since the deal has expired – it doesn’t matter that I signed up for the deal while it was still very much active. He also assures me that that magical Escalation #7844 doesn’t exist and was never submitted and that nothing would come from it. My only option is to ship the upgrades back to AT&T in order to cancel the order, and then I can start over. Start over? Really? What makes him think that ANYONE would want to start over after all of this? After this pathetic agent gets off my phone, I call back yet again – JUST to see if a different agent gives the same advice: send everything back and cancel the order because we have no intention of honoring the deal that you signed up for. And yep, Shauna in Kenny’s department assured me that nothing was being done, nothing would be done, and that I should just send the items back. Shauna puts me on a long hold to check with the Retention Department and they apparently say the same thing. Just send back everything that you’ve paid for (I've only received one of two upgrades in the mail at this point 01/04/17) because we’re not honoring what our agent failed to include even though the proof is in the phone call. We stand by our incompetent, deceitful, and abusive agents! Our customers are not worth our precious time!

I went to AT&T chat at this point, tears in my eyes, because not only has Christmas been ruined (the upgrades were our gifts to ourselves, and the bogo’s were gifts for our two children), but AT&T is making it worse by not honoring the order/deal that I requested on 12/24. They are making it worse by not even investigating the order and attempting to correct it. I was lied to by Samantha, who took my card number and said it was for this when in fact she was processing payment for that. I was talked to like I am nothing by numerous agents, but Kenny certainly takes the lead here with his abusive remarks. I was deceived all around by every agent involved who assured me that either the issue was being looked into, or who informed me that my bogo’s would be applied in 30 days (they are lying in order to get the customer locked into a contract that was not agreed upon), and to top it all off ----

I made no changes WHATSOEVER to my Uverse or Direct TV. And yet, in the midst of upgrading Wireless, AT&T ALSO renewed my contracts for these other services for 2 more years! Yes! Without my permission, and without hesitation, AT&T changed my contract for these other services! How absolutely deceptive and abusive can AT&T be?

All i want is the bogos that were promised during the phone call when i made my order on 12/24. Is it so hard for at&t to process a deal that a customer calls in for after the fact, after the agent messes things up so badly? This is the agents fault and can be easily confirmed by simply listening to the 1+ hour call! Instead – i’m being told that at&t will honor nothing, that they do not care what i signed up for, what only matters is what their agent processed incorrectly because it will benefit them alone! Crooks!
My advice to anyone considering switching to at&t or considering changing their wireless plan with at&t?  go elsewhere! At&t does not value its customers, does not honor its promotions/deals, will transfer you endlessly even back into their very own department, send you on senseless goose hunts, and most often will not even document your account when you call in about an issue (Keep your own notes, get the agent name and agent id, note the time and content of call!). I am livid that at&t would do this and not do anything to make it right!

And my thoughts about this at&t page on fb? They don’t reply! Lol! They simply want to drag you along for another day to get you closer to that point wherein you are locked into a contract that is not what you signed up for! Fix the issue at&t, i know for a fact it can be done. All you have to do is give it a little bit of effort!

I'll be submitting a massive complaint to the FCC, and I'm posting this complaint to every single forum possible, including ALL of AT&T's competitors. Anyone considering switching to AT&T should know exactly what's in store for them! You will get ripped off and laughed at while they are doing it!

Lately, I've become aware that in efforts to make everything secure for the user, you have done nothing but make an exercise in frustration. I can't do things because the current password isn't recognized, then I can't get one because you won't recognize my accounts without additional verifications,
All the major carriers we use, Microsoft, Google and AT&T are guilty of this.
I don't think this electronic usage is any better than the pen and pencil method of the past.
Speaking on the phone to customer service is no better. Any CS call to anyone who uses computers for business takes 45 minutes at least.
I am at the point of going to a smaller carrier because this is so frustrating. You all have too many little requirements for security. My bank doesn't have this many.

customer service rep. she even sent two tablets after I declined several times and she is the one who forged my ok on service agreement. I ordered 2 new phones note 5 and s7 but after the bogus order for the other tablets I kept 1 phone and returned the s7 along with the tablets. I have been dealing with this issue for 3 months now, I have called many times and have been assigned a case # but they are still billing me for the s7 I do not have. I have been assured during all my calls that the phone has been return. So why have I been paying for that s7 this month will be the 3rd month. each time I called I am told that the case is still be worked on and I will be refunded my money. Well this is no longer acceptable I am tired of getting these random customer service reps who I have to tell at least 3 times each call what I am calling for and each time promised my bill will be corrected with the credits. So I have consulted with an attorney at Morgan and Morgan who seems to very interested in why no one has cared enough
to correct this matter which he assures me is fraud and forgery. I don't have
the time to pursue legal action for this stupid mess. I will give [protected]@T 15 days
to contact me by phone [protected] and if no response I will proceed with legal actions. this is absurd that your company has not been able to correct
this snafu but still tells me I need to pay the bill. Is everyone the ignorant or just don't give a darn. I promise you it has been far worse than what I have written, I just don't care to spend another couple hours with this.
I look forward to hearing from someone of authority whom can solve this issue. Pay me back my money and take that s7 of my account.

Shirley Williams
Shirley

I started my plan 3yrs ago with a monthly charge of $14.99 for the lowest speed service only. I was charged installation and a fee for the modem. They have been raising my monthly bill consistently and as to date they are charging me $59.00 for the same lower speed internet service and $143 to replace the modem that didn't work any longer. I am allowed 1, 024GB usage allowance but use only 28 monthly. I am a senior and use my internet mainly for email and FB. Ive explained that to AT&T on numerous occasions. I was told recently by customer relations that they should not have charged me for a new modem but replace the faulty one at no charge. I was also told there would be a credit on the monthly overcharge and at the New Year 2017 I would be billed at the special promotional rate once again. Well, this month my bill was $59.00 far from my promotional which started at $14.99 then escalated to $19.99 then to $29.99 then again to $34.99 and currently to $59.91. The speed seems to have been compromised and is slower than the original 3yrs ago. I would like a refund for the modem replacement and a credit for all the months they raised my bill. I feel the $29.99 would be a fair price monthly for the lowest speed. My account number is [protected]. Cristina Marzullo 232 South Reeves Dr. Apt. 107 Beverly Hills Ca. Please advise if I should file a small claims lawsuit against them. Their billing is so confusing and bogus charges increase monthly. I have been given confirmation numbers when told to check for discount on the next months bill but don't have photos as they have all been phone contacts with customer service...whose representatives are from another country usually and very hard to understand when they speak.

I signed up with direct tv at a wallmart in beavercreeki oh they told me my bill would be 122.77 and I signed up for the protection plan in april 2016 that was included in the 122.77. The first time I called my service wasnt working they told me it would be x amount of money if it were my line I told them I had signed up with the program they said no way that was the first thing. I was also supose to get a $250.00 gift card from wallmart which I never got and I called every month because of my bill statment and asked about the gift card. Every month the bill was something diffrent I would call and ask them why, they claim usage or somthing but would adjust when I would call. After & months of calling I called again to ask about my bill charge this time it was you paid on the phone which I did not. I also aked again about the gift card I was told it was to late to bad that it was my fault I didnt get it. I asked give me another gift card there answer was no. I told them I would break my contract since they are not honoring anything they said again my bill for december is 130.00 it has never been 122.77 like they said. I still would like my gift card and my bill to be correct. They didnt even get my name correct. They have it as d. [protected]@att.Net my name is donna hall

4/30/16 purchased a new S7 Edge. When received first bill was overcharged and called the 611 number. Issue was resolved and AT&T Representative "Nathan" told us that when we purchased our new S7 Edge we were under a buy one get one free promotion and asked us if we wanted to take advantage of the promotion. He explained that all we would have to do is open a new line, pay three months on the phone, sign a "buy" contract, because that's how BOGO worked and after the 90 day period we would be reimbursed for the 3 payments we made and the phone would be ours. (The first phone we received was the wrong phone (S7) and we didn't actually receive the correct phone until 5-6 weeks after we were told about the promotion). When the fourth bill arrived with the payment still showing on the BOGO phone we called in to get the bill adjusted. That month, and 4 or 5 months after that our bill was adjusted and we were assured that the payment would fall off the bill the next month. It never did. In September we were told that we were never under the promotion period and we would just have to buy the phone. It is my understanding that when a company representative assures a customer of a promotional period and buy one get one free merchandise, the customer should be allowed to take the word of that representative and AT&T should stand behind what the customer was told, as the customer would have no way of proving or disproving the information. My husband and I are only two people and would never intentionally buy a third phone without a promotion that we were assured existed and we would have no way of knowing that a specific representative didn't know what he was talking about. That would make no sense at all. Although I have made literally a dozen or more calls into AT&T, I still feel confident that AT&T will do right by a long-time loyal customer and stand behind what its representative told that customer. I do not want to take this issue to arbitration but, having worked for an attorney for 30+ years, I am not afraid to take that step. Please save both of our time by setting this issue right and standing behind the word of AT&T's representative. Please feel free to contact me with any questions you may have and thank you in advance for your time and quick resolution of this matter.

Toni Seay ([protected]@yahoo.com)
[protected]

I have had nothing but problems with att and they have the worst ever customer service. First they promised installation the first week of december 2016. Then they never showed up. Direct came out and cut my comcast internet prior to the att internet being installed after they said they would not. After numerous calls and missing work on more than one occasion they still never showed up. Mid december they dug a hole in my back yard. Numerous tecs showed up after numerous complaints but still did nothing. Finally 1/2 2 weeks ago I finally got service but they laid a cable across my pool deck and my yard. They sad they would be back the next day to bury it. I have called att so many times and been transferred to numerous parties and always get disconnected. I guess I will have to hire an attorney in order to get this unsafe condition resolved. I have never been so frustrated by a company in my life. Why did I leave comcast. ?

Just moved to kentucky from ohio. Moved to rural town murray ky. Previously had att services in columbus. My spouse called att and they recommended a tv/internet bundled service and requested 4 areas for tv (I had a detached garage and small apartment in back) , also requested 3 areas for internet. We agreed to the cost per month (Around $140). Then agreed to installation date. The problems then started. On internet installation date the crews showed up in columbus ohio at our old house. Rescheduled internet was required. Direct tv showed up a few days later at our new house and installed two tv systems but said the other two could not be installed without much more additional cost. Several days later att internet crew arrived and installed internet in house and told us they could not install internet to othe two areas (Detached garage and apartment). We called another local provide dish express, and they said they could provide full services as requested. We then called att and asked them one more time to fulfill there contract and provide full services as we agreed too. After being shuffled through operators and many hours (Until our cell phone was near dead) , we finally got a technical team from att that asked for a second chance, if they could make installment arrangements (We assumed for tv and internet). After a half hour the technician came back on phone and said they could not make installation and we should find another (Provider). Assumed to be tv and internet. So we asked the att rep to cancel our contract with no repercussions and they agreed to do so. Note this is only 10 days after we had initially called att, and only 3 days after tv install by direct tv.
Three days later after no one came by to pick up direct tv equipment my spouse calls direct tv to pick up equipment. Long story short the lady insisted on $450 cancelation fee. My wife tried explaining that att, whom we purchased contract, told us to find a new provider, also direct tv could not provide tv in the requested locations, the direct tv rep hung up on my wife. We called att again and after explain for an hour that we requested services canceled and several att reps we were switched back to direct tv rep by the att operator who once again insisted we owed $450 for installation services (That they never completed). We explained that I am a 90% disabled vet that is unemployed and could not afford this charge. She hung up on us also. That is where we stand today, before I find a lawyer I cant afford, if there is anyone else having this problem we would like to encourage a lawsuit against both companies. Please make comments or contact us at [protected]@yahoo.com

The AT & T trucks were by our property yesterday and damaged our recently planted lawn in front of our property. We expect for this to be remedied immediately. The trimming crew also came to our backyard and when they trimmed the vines they dropped our cable for our service. Please contact us to resolve this. We have photos and a camera in front of the property.

I have called to get ATT land line from Dec 1 thru Dec 9. I spoke to 4 different people in the Philippines, one person in Central America, one person in Florida. All six told me that ATT service was not available at my new address. I told each representative that I had service at this address with SBC in 2006. Again I was informed no service available. I have to go Hughes to get telephone service. Today I noticed a ATT box about two blocks from my house. The number on the box is 6188 on East 240 Road, Delaware County, Oklahoma.
The box is marked ATT and a number is given before digging. I had been an ATT customer for over ten years before I returned to Oklahoma.
A reply would be appreciated.

Oakley D Warren
[protected]@sbcglobal.net
cell...[protected] ATT cell
Land [protected] Hughes Service
68201 E 240 Rd
Wyandotte, OK 74370 (Delaware County)

Direct TV & Universe is not elder user-friendly. Since my father's telephone account was attempted to be switched from a landline no tv account to all inclusive direct tv account it has been one problem after another. The problem started on the installation of direct tv, they quoted my father one price, then price rose with need add-ons per the installer which put a halt to the installation. May I add that these changes to my father's account were being made without me being informed or my ok as per the original account agreement. After halting installation apparently, a universe modem was left for keeping phone service. It comes with its own set of problems if one is not modern electronic savvy. The bottom line is this for an elderly person over 60 to live independent a simple land line set up is needed. Especially, in a house and area that has poor cell signals. In At&t haste to make a sale of a new product to a customer who is not up on modern gadgets has caused a possible crisis situation because an elderly person can not now make an outcall.

I was told by AT&T 611 supervisor and manager that AT&T would cover my DirecTv damages to my whole roof and all inside damages.They told me that it would be 100% covered guaranteed by AT&T liability insurance and nothing worry about anymore . My damage to my roof already is causing mildew and mold and rotten boards. My family's health and safety is at risk.

I have been an AT&T customer for over 35 years. I recently tried to combine my AT&T and Directv bills so I could get unlimited internet data. We live in a rural area so, of course, we have poor signal for our phones and internet. I can not use the internet options on my directv because the signal is so poor, even using a mifi, that all my data would be used up before the month is up. I thought unlimited data would enable me to use my directv like it is supposed to be used. For three months I have been trying to get this done. Supposedly December was the magic month when the unlimited data would be applied to my account. When it was not on My AT&T account, I called again. Now the rep tells me that if I get unlimited data I can not use my mifi or personal hotspot on my cell phones. That means I can not use my ipad or the directv internet options. Up till now none of the reps that I have talked to for the last 3 months has ever mentioned this to me. What is the point of unlimited data if you can not use the things you want the unlimited data for?
This is the stupidest thing I have ever heard. I am very disappointed in AT&T and their treatment of customers that don't live in the areas that provide AT&T with the high value of heavy population, therefore higher revenue. We suffer with poor signal quality but pay the same or higher rates as the urban areas. I have an abandoned gas well pad that is 200' x 200' and have offered a rent free space for a cell tower for AT&T for several years so the people in this area could get a better quality signal and decent internet service. However, AT&T does not appear to be interested in supplying their rural customers with better services, even for free! I am really disappointed in AT&T and their lack of concern for their customers in the lower revenue supplying areas. I feel suer this will get the same results as all my phone calls have gotten... NONE!

I live at 242 Wind Chase Drive in Madisonville, Tn. Recently in November new lines were installed in my neighborhood under job number 78k45420n and damage was done to my lawn and there are still two holes about 3 inches wide and 18 inches deep in my lawn. I have called the [protected] number several times only to be treated rudely by the female answering the phone indicating she would have someone address the situation. After several attempts I have received no phone calls back as promised nor has anyone fixed the damage. All I was asking was to have it repaired with some straw over the damage grass and to have the holes filled in. What does it take for AT&T to repair what they have damaged? I would like some type of response to this as I have been totally ignored to this date. By the way others in the neighborhood have had their lawns fixed. Why not mine.?

I became a new customer, subscribing to internet and DirectTV service mid October. I have had a horrible experience from day 1! The tech sent out was only trained to install AT&T internet/Uverse services, didn't know anything about DirectTV, stated my tree branches were in the way for satellite to be installed (so I bought a saw, cut them down and have to pay for tree removal). Only to find out the branches did not have to be cut and then was at my home for 12hrs and still didn't complete the installation correctly. I was without full use of my services for 1 mo. At the time of the sale I was advised that I would receive a $50.00 gift card by first sales rep I talked to, I had to call back in and ended up speaking with a send sales rep, who then stated there was something wrong with my order, put me on hold to fix it and then advised me he would do better and would issue me a $100.00 gift card. In November, I called in regarding billing, trying to have both bills combined into one. They submitted the request, cancelled the request and resubmitted, changing my billing cycle each time. While speaking with an AT&T rep, I inquired as to when to expect the gift card. I was told to speak with DirectTV, which I did. I was then advised I would receive the card the 1st or 2nd week of December, which brings us to today. I spent 1hr+ on the phone inquiring about the gift card, informed they could see the card on the account and then only to be advised that I am not eligible for it and would not be receiving it. I requested to speak with a supervisor, I was transferred, spoke with the supervisor who put me on hold and during the hold hung up on me and never called me back. I had to call, went through the automated system, requested to speak with supervisor only to be transferred to their commercial department, then back to them. I sat on hold for another 5 minutes waiting for a supervisor, who then told me he couldn't do anything to help me, but offered to issue me a $50.00 credit for inconvenience. I advised him that all I am asking is for them to honor what I was told and that was the $100.00, he said he couldn't do that and offered for me to speak with his manager. I am no longer frustrated, many levels past frustrated at this point. I speak with the manager, who proceeds to tell me that he cannot help me and that I have to speak with AT&T Rewards. Granted they did waive installation fees, and they did issue me a credit on my service that I couldn't use for 1mos. However, when I call as instructed by them regarding the gift card... NO ONE will step up and take accountability, nor will they fulfill expectations they set/provide to the customer. All calls are recorded for quality assurance and training, but a supervisor/manager will not pull calls. I'm not asking for the company to do anything other then HONOR what expectation and WORD you gave to YOUR customer. If you can't send the gift card as numerous representatives advised would be arriving, the least you can do is issue a credit to the account in lieu.

Within the last 20 months I have had 5 cellular phones due to malfunctions. I recently reached out for at&t assistance and called only to find that my insurance I have been paying for would not service my cellular. I was told that the cellular a samsung note 5 was still under warranty. I was told to take it to the warranty center. When I explained that the crystal was lifting in the top left corner and I have a rugged case and the phone had not been dropped. On top of this occurring the sound to speak to my callers went out and now I was without a cellular unless I used the speaker. I use my cellular for work and using the speaker was not an acceptable option. I was told to call samsung for a replacement. I was at a loss when at&t said it would be warranted over the phone when I called. The warranty guy gave me a number to call samsung to have them service the phone. Samsung asked that I get a loaner from at&t and send the phone in or take it to their warranty office. Their warranty office is in columbus, ohio and indianapolis, indiana. At&t does not give out loaner cellular. I was also told by samsung that best buy geek squad could fix the issue. That was also a dead end to frustrations. I went back to the at&t store on 13 mile road and gratiot in michigan. The young lady tested the phone and could not find any reason why the sound was out. After two weeks of dead ends; no warranty not even insurance service to fix my cellular; I had no choice but to leave at&t wireless service. I was happy with at&t until I was told no insurance or warranty could fix my cellular. I am not happy to go because I was with at&t for over 10 years. This complaint is written to let someone know what happened. I did not leave for cheaper service; I left because I was told my warranty and insurance was not going to help in fixing the cellular I had not damaged.

AT&T saleman promised me my address was eligible for service and if there was any issue AT&T would make it work. Took off a day of work, wasted my day because address is not eligible. Jamal, our local salesman, will not return my call or my text. AT&T will not return my upfront payments. My address is still showing as eligible on AT&T's website. Very upset about how misleading their sales tactic are.

2 weeks ago I requested a replacement unlisted landline phone number replacing my old number [protected].. i requested a certain number..your agent said that number was avilably [protected].sayin to activate it in 1 week... you attached a prompt to my old number telling the world, my phone number was being changed and you gave out the NEW unlisted number to anyone that called ..so you gave me another unlisted number [protected]...you did the same with that new number...now I have a 3rd number...[protected]. I cant activate it...im on my eighth service tech in 2 weeks..i work second shift at my job..i get home at 1 am..usually go to bed around 3am...sleep till 10am or 11am...and leave for work around 2pm...the don't not disturb feature dosent work...and att decides to call me at 730 am ..when I talk to your techs .they always say the lines are down or being serviced...nobody can fix anything...they always pass it off for someone else to fix...ALWAYS...I talk to a tech manager Saturday morning around 2am...he promised that this problem was goin to be fixed..that they would manually activate my phone and remove the prompt to tell the world what my new unlisted phone number is...BUT AS USUAL..HE PASSED IT OFF TO SOMEONE ELSE AND ITS STILL NOT RESOLVED...ARE THE PEOPLE AT ATT ALL A BUNCH OF LAZY PEOPLE ?...JAMES PAUL SUTHER ACC# [protected] ..

My wife and I work very hard to keep this bill paid in the past month and a half we have paid $ 900.00 in phone bills and are phones are still off because AT&T says we still owe fees we have been a customer for years I know that they could turn our phones on and I have been trying to keep up with everything and they won't even work with us. I wish that they and there employees would treat there Customers better and work with them to resolve problems instead of cheating and ripping them off they most try harder to do so there are lot of people that are struggling to keep there bills paid week to week month to month year to year something really needs to be done.