AT&T
Reviews and Complaints

Just as these other complaints, , $100.00 card 4 months later, seriously, what a nightmare, some thing Needs to be done, I ordered direct tv, with att qualified sevice and was promised 300.00 from card from Sam's club, , no problem they made such an simple thing go so bad they didn't even put it down, , Scam? I think some things wrong, constantly nothing but a hassle for crappie service, I would complain but when you don't get then how am I doing ok, yea, I got messed with, seriously, there sevice is crap, when I am thur with commitment I am done, I just got a letter saying here's your 100 card, that was 4 week s ago, now another 4 to 6 weeks, They should be something done, I think that they should be held for false advertising, , , its something wrong here, no one should be treated that away, , , , for 4 week s they try to send me a 250.00 Walmart card WHT the hect, seriously this was bad they have no idea what stress they cause me. Scam ? Some one needs to do something, I, m thur with them.

I went on line and through a chat site with dtv and signed up for a deal that stated that for 2 years I could get dtv and at&t internet for $99. 00. I was also to receive a $50. 00 gift card and football sports pay channel for free. My bill is $184. 00. I can't get any help from at& t. I am paying them now since I bundled my dtv with them. I called and the first month I did get some help and I didn't have to pay my bill because of deceptive business practices. Now the second month it is no better now I am paying $83. 00 more a month than I was promised. If I break the contract of 2 years I will be charged a $300. 00 disconnect fee. Do not fall for this bundling deal. It is not true and you will be sorry. You will not save any money. After the contract is up I am going to cancel both my internet and tv service and go with other companies. I have been a dtv customer for 20 years. They were honest until at&t bought them out and took over. I am very unhappy and disappointed!

I got a text from gophone saying,
"get a free lte asus zenfone 2e smartphone with purchase of a $45 or greater refill. Only available to select at&t customers. Call [protected]. Before 8 / 31 / 16 to redeem. Valid for this account only. Phone limited to gophone service for 6 months after activation. Taxes / fees extra. Limited time offer, while supplies last. "
I called the number, waited 10 minutes for a representative. I told him I was on auto - pay. I was told I don't qualify. So, if I take my account off of auto - pay and make a manual payment, I would qualify.
But, I don't want to do that. So, i'll continue to make my $60 a month auto payment, and forgo the 'free' phone.

Yes that is right... They disconnected my whole internet and home phone for 3 days because. Thay made a mistake. It was someone else... So I suffered... Snd my business and had a panic attack.. I was switched from one person to another and they would say every few hours today today in 3 - 4 hours lys, all lys. Now I am getting all these hugh bills.. The account number is [protected] and the problem was referenced case number [protected]. Every month I have to get on the phone and argue with them... And I am so sick of it... Please give this ur up most attention..
Marie goiriena
My e - mail is [protected]@bells0uth.net
My cell is [protected]

Hello, I live in Lilburn GA. I am being turned down for short term disability on a back injury and I am looking for help! This is going on from California to Florida! They are ripping us off and creating a nightmare for what we have paying for! I am also union and receiving little help!, Thank you Brian Hunt

During the month of April AT&T left a notice on my door stating that "Please Excuse Us", stating that some digging will be done on my property and I need not worry because they would repair disrupted area(s) as quickly as possible. I was given a call number [protected] and a email of [protected]@mastec.com...what a JOKE!

The company staff ride through the community in their white F-150 truck and come to your house to inspect damage then proceed to advise you to send text messages to [protected] or [protected] or [protected]///I still have the same problem. I have placed so many complaints to the resolution center and when I call the center the person stated that the ticket was closed and resolved.

Att scamming its clients. (Chicago area)
I am really angry because of AT&T's lies I call AT&T in May to get their special 2 yr plan for 89.95 per month. It included Uverse (phone and internet) and Directv. There was a $99.00 installation fee, . which is supposed to be paid over the following three months. So, I get my bill this month July, and it is $192.00. OMG where did that come from. I cancelled a 90 day FREE HBO, Cinimax, & Stars Premimum channel package.
I got the bill in an email last week it said I still have the Premimum package.The thing is, I called and cancelled it on the 5th of July. Five days before the three months was up. I called last week and they told me that everything was fixed. When I got the paper bill today, July 21, 2016, it was still the same. I was livid. I called and talked to 4 different people I finally got the bill reduced to $!51.00 after 2 & 1/2 hrs. I still don't have any idea where the $89.95 got to. I am hoping that next month "When I call to complain" that they will figure out that they scammed me out of a lot of money.
One other thing. Did you know you are paying $4.97 a month to get sports on local channels, and AT&T is charging you. It doesn't matter if you watch sports or not. You must pay it, and they will not remove it. ANOTHER SCAM! I told them that I do not watch sports and don't want to pay for something I don't watch. They said I have to pay it. Where is the Better Business Bureau?
UPDATE August 4 2016. Now AT&T agrees that I did sign up for the $89.99 package, but if they change it now, I will be paying more. So, I will pay $127.00 plus taxes and fees for the rest of my contract. Not the $89.99. OMG Ripoff.

on July 28th AT&T came to bury cable. Truck was parked in front of my mailbox. after they left and I went to mailbox, the mailbox had been damaged as well as the glass globe light above the mailbox. no one came to my door to tell me. I am sure the truck is damaged.
I called Christopher Funderburg to ask for help since he had been to repair my service a few days earlier. He said he would notify his supervisor and someone would come out. I have not heard from anyone.
It is impossible to call and talk to anyone. All I get is a computer generated voice.
I would appreciate if someone would acknowledge this.
I will get a notice from my HOA regarding the damaged mailbox.

Just less than two (2) weeks ago we moved 6miles to a house in Cleburne TX. Prior to that we were in an unincorporated part of the county near Cleburne.

We had AT&T Uverse installed at the first house and wanted to retain when we moved into the town. Well, according to AT&T we are 'SOL' because Uverse is NOT AVAILABLE at our NEW ADDRESS (IN TOWN!)! We had spoken to the AT&T technicians earlier who said Uverse was available at the new address! FYI, AT&T intends to get rid of Uverse so they're PUSHING customers onto DirecTV!

Cut a long story short the AT&T Manager of Network Services advised me to speak with a Ms. S. Kelley, supposed 'Manager of Uverse and DirecTV' for AT&T [protected])! She has proven to be less than useless and never answers her phone or returns my calls!

BTW, to add insult to very bad customer service, I have to return all the Uverse equipment that AT&T provided, via UPS (NOTE: NO OTHER SHIPPING COMPANY PERIOD!) to AT&T or incur a SIX HUNDRED DOLLAR ($600.00) PENALTY on my AT&T bill!

ALSO, it rained yesterday evening (JULY 28TH.2016) and DirecTV did its USUAL STUNT AND DIED! FYI, DirecTV imposes a charge of four hundred and eighty dollars (480.00) for early service termination!

I will be happy to get DirecTV out of my life once and for ever!

Cordially,

My name is Talia, I purchased a Iphone 6sPlus online from at t on june 19th 2016 Fathers day. I returned the phone on the 27th due to the horrible services I received. I went in to the store to take the phone back. they told me they would not take the phone and I would be charged a restocking fee . but if ii put it in the mail the restock fee will be waived. SO I went to the nearest post office. Fast forward a week later I called in several times to request refund for the 47.00 taxes paid on the phone. I was informed that a refund would not be honored until the phone is received. A week later I received a refund for 47.00.. fast forward 2 weeks later I open my phone so that I may pay my 75.46 internet/Home phone service when I see a 998.00 bill.. I was charged for the complete installment plan. I have spoken with over 15 reps since this incident started and sat on the phone for over 5 hours total with no resolution. Some one needs to file a class action lawsuit with this company.. This company is a paper thief, Stealing people money and nothing is being done about it at all.. I really believe att have stock invested in the people who suppose to regulate them.. this is so mean and I am in tears.. it do not take 30 to adjust fraudulent charges. I'm so hurt and has gotten anxiety behind this incident .. I really need help. I cannot be held responsible for something this company cant get right. T

On Tuesday July 26, 2016. Tasha Richards came into our business with an ATT flyer and a business card representing that she works for ATT. She proceeded to tell us that there would be techs in the area switching to new upgraded types of Internet and phone lines, that the copper wiring that the plaza already had would no longer work for our DSL or our Phones. At this point let me state that I had gotten and email from Tasha Richards prior to her coming in showing that to switch would actually have cost me more money then I pay now as well as in December 2015 I redid our entire plan and had discontinued DSL. Now, Tasha Richards comes into our place of business and insists that we need to make this switch as nothing will work anymore. She said that we had DSL and had to switch while they were making the changes. We explained that we would not be doing the switch and we weren’t interested. She became very belligerent and rude and started shouting about how she had never been so insulted that we would not listen to her. The Office Manager attempted to discuss this with her and explain that we did not have DSL and to talk to her about the misinformation that she had. She continued to rant and we asked her politely to leave 3 times. At this point it was ridiculous, she was making a scene so we again insisted that she leave. She left the store and was standing outside telling our customers not to come in to our place of business. At this time we had to call the police and have a no trespass order placed on her. She cannot come on the property anywhere at the plaza. We do not understand how someone can represent AT&T and be so argumentative and belligerent, she wouldn’t even allow us to explain our position and explain we did not have service she was insisting we have. Who does your training? This cannot be the way that they are sent out into the field to be so rude to customers who do not wish to purchase what she was selling especially when I called ATT and they said never speak to reps who walk into our store! Meanwhile, while Tasha Richards was on her rant. I called AT&T and I was told, First of all that they were independent contractors not AT&T and that AT&T does not make cold calls, and that we should NEVER allow anyone to sell us anything like this, that we should always call Small Business Solutions. She stated that she was aware of the wiring that they were doing and NO the copper wiring would ALWAYS work as that’s how the phone lines work. That we did indeed did not have DSL and she was clearly wrong. She knew what she was trying to sell us and that our business would never need that kind of service. The women from AT&T was very apologetic and took all of the information and that she would be reporting this to her supervisor who in turn would be reporting it to her manager. She has written a unfavorable review on Google Review about our business claiming all sorts of nonsense. This may have a negative impact on our business because of her unprofessionalism and the fact that she is representing your company. I would appreciate someone contacting us and letting me what further action AT&T will be taking against Tasha Richards. The address on her business card is AT&T Business Solutions, 13450 W. Sunrise Bouleverd, 6th Floor, Sunrise, Florida 33323 phone no. [protected] tasha.[protected]@att, .net is the information on her business card. You can contact us at [protected] Thank you

hello,
I am so tired of dealing with AT&T. If you don't baby sit them every step of the way they will find ways to rip you off. I love the service, hate the billing and various ways they come up with to rip off the loyal clients.
I negotiated with them to remove some channels so that my bill could be affordable for us. My husband contracted cancer in December, had his eye and the right side of his face removed, went thru 7 weeks of chemo and radiation and is now permanently disabled. I notified att of the problem and they offered me a package of 133.00 per month for cable and internet.
this is what my bills has looked like since December:
January: 146.70
February: 133.20
march: 175.53
april 237.28
may 206.63
june: 274.18

this is ridiculous. Unless we order a ton of movies, my bill just for basic cable and internet should never reach amounts of 274.00
I am so sick of this. they have scandalous business practices, never stick to what they say they are going to bill you and unless you watch them like a hawk they sneak in all these b.s. charges. someone in your office...please help

On March 31 I switched 4 phones from Verizon to AT&T. I sent 2 phones back to AT&T since the local store was a franchaise and the Baybrook Mall store said they wouldn't take the 2 phones I was trading in (iphone4s and Moto RAZR). I was assured by the AT&T phone representative that those phones would be accepted, but only at the very lowest levels $10 and $15. I was sent a return mail address sticker and sent the phones back in the same box the new phones came in. My USPS number was [protected]. The box was sent from the Friendswood Post Office. I was informed by e-mail on April 9 that my submission was received. After April 15 the automated system informed me that everything was in order any my check should be sent in 8-10 weeks.

AT&T charged me a "Credit Management Fee" under their contract which they refer to customers on the phone as a deposit. They are making customers feel that this is refundable due to a low credit score or just moving to the country and justifying this charge. I moved with a credit score in the 740s and they still charged me this as I had only been in the country 4 weeks. I find this odd as Bounce, Atmos and City of Dallas none of them charged me this. Legally they are using the contract and T&C's to manipulate customers and whilst legal it is highly unethical. They are using their monopoly to force customers into retention terms.

I have had service with AT&T for 16 years. We live in an area where my only option is AT&T or I would change service. I have been very patient with them all these years, but now I am at my wits end! I started a business in my home which requires heavy internet usage and VOIP phones. I constantly lose service every 3-6 months. Everytime the technicians are able to find the problem and mickey mouse it so that it works for a few weeks and then I have to call again. Unfortunately, I am without my internet for multiple days, losing money in my business. This time I started having continuous down time on the internet about 4 months ago. The technicians are telling me what it needs but their superiors will not authorize the fix. I have been without internet going on my 5th day. Every day AT&T promises to be here and they do not show up. I had 2 calls today telling me that I would see a tech by 8pm. It didn't happen. I called and they transferred me to tech support to a special team. They say I have expedited service. I was told that I would receive a phone call within 10 minutes from their special support team. I did, but the connection was bad and before we could say 2 words we were disconnected and they did not call back. I am so unhappy with the service I am getting. I am going to pay a visit to Time Warner Cable and see if they would consider pulling the lines down the street to my house so I can get a different service.

7/24/16 is when the incident started. It continues until today 7/29/16. I live in vicksburg mississippi. Don't know where I was calling but the numbers are [protected], [protected], and im sure it's about 3 more. I am so tired of talking to uverse about the order I made. I made it on friday. First I had to talk to about 5 different people before I even got my order made. So that mean I had to give my name number all that then what make it even worse it was people who couldn't speak proper english. Why when you call it's people who can't hear or can't talk correct english! They ask the same question over and over! So I finally talked to someone who speak proper english and got my installation date and he said the soonest date was the 6th of july which was soooooooo not right. So I took the date knowing something was wrong but I called back the next day to change it. It was like dejavu all over again they asked for my passcode and I gave the guy one but he did not put it in he made up his own passcode and answer to the question so I did not know it. After another 6 people they told me got to my at&t store to show my identity like im another person! So I went there without showing identification and a representative talked to someone on the phone and they set up another passcode and question. The same thing I tried to do a hundred times don't know why he did it and I couldn't and im the customer the one who know all my information. He told me to try again so I called at the store when I gave them my account number they said they didn't see it in the system so my head about to explode at this point I hung up so the representative called and magically he was able to change my date to june 29th which is today. Nooowww my cable/internet is still not on the time was 11am/1pm and guess why not? The technician said the representative had the wrong phone number in my order and did not put an apartment number with my address. This has got to be the poorest service I ever had in my whole entire life. Now I have to wait until friday to get it installed they should have came out when I called in my eyes because that is just ridiculous to have to go through all that drama to get cable and internet installed. I gave the man the correct number and the apartment number. Lord I just want cable! Can I get cable please?

I would have directed this locally, but I don't think there is anyone locally who can address my concerns, and I hope that someone reads this and directs it to the appropriate people.

I had been carrying a flip phone for years with service from Sprint, and that served me well. One of my friends was harassing me about my flip phone so I decided it was time to start looking for a smart phone. When I saw the offer from AT&T for a "free" iPhone6s I thought that this was the opportunity to get a smart phone. A couple of years ago I bundled my Directv with my AT&T account, that worked out very well. So I got the iPhone6s, the Uverse internet and home phone. Things started off well enough.

A technician came on the appointed hour and went through the installation, and as he left he said that someone would be out to permanently bury the cable that was running across the yard. In a few days, don't recall exactly when someone showed up and for whatever reason could not bury the cable as the cable was not long enough to reach the service point on the street. Another crew appeared and they could not install the cable either and another appointment was made for today June 22, 2016 for between 8 am and Noon. They have not shown up. I called tech support and they tried to contact the crew but was unable to contact them or give me an arrival time. Their solution was to give me their phone number if they didn't show, so I could track them down to find out when they were coming. Don't think that's my job. So I am waiting patiently for someone to contact me. So now I have lost a day when I could have been playing golf. That about covers my install problem.

When I was signing up for the U verse service there was a lot of conversation back and forth about what was included and the handling of the credits for the charges with my new cell phone. I was first concerned that my first message from AT&T was about my excess usage. I quickly shut off all the features on the phone which took me back to flip phone capability but apparently the usage continued to go up. I called for advice, but was told they did not have any details and to call after I had received a bill. A few days later I got a bill from Directv, I had not seen a bill from them for a couple of years. Apparently someone un-bundled my account in the process of making all the changes. I was then told to pay my Directv bill and they would straighten it on on the next billing cycle. The bill sent by Directv was for $137 but when I went on line to pay it was $121. So I don't know if I paid in full or not. I then received a notice in my e-mail that my AT&T bill would be $479.81 but when I called for an explanation they told me that since the bill had not yet been cut they could not provide me with any information.

To top all of this off and to punctuate the situation I had my iPhone6s for two days and dropped it and cracked the screen. It still works fine and I had a glass plate put over the screen. All and all this has not been a very pleasant experience. But it seems that AT&T support is so fractured that one hand does not know what the other is doing.

Right now I am extremely dissatisfied.

We signed up with at&t last nov. When a rep came into our home
and gave us a price of $122.14 monthly which sounded great to us.
We are senior citizens with a very, very low income and it was a
better price that we were paying to bright house. Since then
every month the billing is way out of sight and i have talked to
31 representatives and getting no where. I think billing doesn't
know what they are doing as we feel we are getting ripped off.
Our account is #[protected]. Please look in to our account and see
how many times i have called. Our billing is suppose to be $152.63
(more than your rep quoted us) plus taxes. Finally the bill came
to $175.66...Which we sent a check for $175.66 and today i got
a bill for $185.66...What goes with at&t...Very confusing
and very upsetting to two senior citizens. Would appreciate
a reply. We desperately need some explanation on these
billings... Please, please, please get back to us.
[protected]@aol.Com the lower the payment...The better for us.

Over 6 months ago (November 2015) I called for help with my answering services.

First of all, when we have a caller, when I answer the call, there is no sound for at least 5 seconds when finally there is a connection with the caller. If I am not home, the phone goes to voicemail, but the voicemail (which is recorded) does not play. So . . . the caller has no clue if there is a connection, if they have called the right number and whether or no a message should be left!

I have called AT&T more than 4 times and while some of the customer service reps have tried to be helpful, we have had no luck! It is so frustrating - this is not good customer service for AT&T - who would want this service? I am getting close to looking for another provider if I can't have this fixed soon.

I had DSL for years. Back in 2014 I was sent a letter that my DSL service was not going to provide the 1.5 speeds so they were changing my account to be a lower rate account. They did that and I paid about $30 a month for a yr then it went to $32 then to $34 then to $36 then to $41 when I called to change to a Uverse account which was $30 for the first year and no contract. Great, but my actual bill was going to be $37 because I was not allowed to get my own modem and had to pay $7 rental every month. Well I did some shopping and found a service that doubled my speed for the same price so I canceled my Uverse account after two weeks. Then I did a bill history and printed it out and it showed me not paying my bill for two months but I have the online and paper bill to the contrary. So, the next thing I know my Email no longer works and after being transferred to 5 different departments and on the phone for 45 min they wanted to transfer me again so I hung up. An hour later my email worked. That was the worst experience I have ever had with this company. Just no customer service and no speed for the money. Stay away.