Menu
For Business Write a review File a complaint
AT&T Customer Service Phone, Email, Contacts

AT&T
Reviews and Complaints

www.att.com

Learn how the rating is calculated

2.2 12 Reviews 2150 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

AT&T Complaints 2150

ComplaintsBoard
V
4:39 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

AT&T how bad they s*u*ck

AT&T / UVerse / anything AT&T is complete and utter trash
their customer service is ###ed (and not a single on of them are in the U.S.) - AT&T only employees non-educated $5/hr workers here
in the Phillipines, China, India they pay them 80 cents a day
their service is garbage
the secret that they don't want out is that they illegally send 'updates' through to their modems or drives which burn out the old ones and then you have to buy new from them
they also send repairment around in trucks to customers during the day and unhook their satellite or dsl connections so the customer has to call and have a 'service technician' come out - and then charge the customer for that
i have removed all service from this company and gone with clearwire and DirectTV

remove AT&T from your house
destroy AT&T
as a company don't purchase anyhing from them

Read full review of AT&T
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
N
8:38 pm EDT

AT&T I never felt so humiliated in my whole life

I recently purchased a new phone from AT&T. It is a great phone. The problem with the phone is that it will freeze up when accessing different application or making a phone call to a person. I tried returning the phone back to the store within the first 15 days but the sale associate stated that she did not see anything wrong with the phone. The phone work fine in the store. I was not thinking of the location at that time, because I live on a military installation. 30 plus days have passed and the phone is still freezing and giving me problem.

I went back to the store and explained my problem to the sale associate but she did nothing but gave me grief. She was not friendly or polite. I understand store and company policies. That they cannot accept the phone back after 30 days. I explained to her because I live on a military installation, the phone is not going to work properly. I do not have a problem paying extra for a phone that will work on the military installation. All I want to be is a satify customer. The sale associate did not care. She treated me like I was a bum off of the street.

I never felt so humiliated in my whole life. I called AT&T customer service line to file a complaint and the AT&T associate said that the complaint may never be heard. I asked him for an email address so I can file this complaint myself. I even asked for the vice president, CEO or some high offficial address so I can express my oppinion. He said he did not have no such address. I asked him to file the complaint anyway and he was hastened to so. I not sure he did because I asked him to send me comformation of our conversation.

I have yet to received anythime from the company. I am asking for three problem to be solved; (one) the sale associate attitude, (two) the phone problem that I am experience, (three) the customer sale associate who did not want to file my complaint. I do not know if the AT&T represented will ever view this, but something needs to be done.

Read full review of AT&T
Hide full review
ComplaintsBoard
V
6:48 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

AT&T is at&t u-verse serving the people or fleecing the sheeple?

Ma bell was notorious for corporate greed and customer abuse long before lily tomlin lampooned her on laugh-in. And in today's att screw-u-verse, the corruption continues.

Is at&t u-verse (Att uverse) serving the people or fleecing the sheeple?

Those of you still relying on mainstream media for news may be unaware of what occupy wall street and the global revolution have planned for tuesday, may 1 2012:

Http://tinyurl.com/occupy-mayday-2012
Msie users google this: (Occupy and ("may day" or mayday) ) - site:facebook.com

But for those of you in the occupy movement looking for some last-minute may day recruits, what appears to be a rapidly growing base of disgruntled at&t u-verse customers might be a target-rich environment:

Http://tinyurl.com/att-screw-u-verse
Msie users google this: ("u-verse" or uverse) and (Complaint or complaints or dissatisfied or sucks or sux)

The following is a classic example of how ma bell continues to treat her customers like chattel, cattle or worse. We are masking some names, dates and numbers, but everything else is as per the story and supporting documents we received:

A little over two months ago, an at&t telephone and dsl customer we'll call "pl" needed a wireless internet solution for her new tablet computer, so she called the number on her phone bill and eventually wound up speaking to an at&t sales rep. The rep offered pl an internet access solution that would support her old notebook as well as her new tablet for $24.95 a month plus a one-time $100.00 modem charge, and promised pl two $100.00 gift cards if she agreed to transfer to the new plan. Pl accepted. Installation was scheduled for sometime during the day on march 1x, and pl was told to expect ups to deliver her new modem "a couple of days" before that. By march 1x-1 no modem had arrived, so pl made a followup call to at&t. She was assured that ups would deliver the modem that evening, and that the installation tech was still scheduled to come the next day.

Like many 99 percenters, pl has to work two jobs to pay for the greed of wall street and the wars and waste of washington. She had taken unpaid time off from her day job to be home for the new internet modem installation, but was hoping to still be able to work that night. By midday no installer had called or come by, so she made another followup call to at&t. This time - and for the first time - she heard the word "u-verse", was told she was supposed to either open the box and install the modem herself or pay an additional $160.00, that the technician was coming by to terminate her dsl not install her u-verse, and that she didn't need to be home for that. That meant pl had sacrificed a day's pay for nothing - and that at&t expected a person with absolutely no it training or experience to install their own cabling, configure a wireless access modem, and activate their own u-verse service!

Pl didn't have "an additional $160.00", so she opened the box and did her best to follow the complicated instructions inside and configure the modem. It didn't work. But after holding 20 minutes then spending an hour more talking to an escalation of u-verse support techs, she learned that she had done everything right but the problem was the u-verse activation software did not work with some major web browsers - including hers. The u-verse tech finally activated the service from his end, and began the process of creating an att email account for pl. Pl told the tech she did not want an att email account, and there ended their exchange and - pl thought - her at&t u-verse installation nightmare.

A few weeks passed, then pl received one of the two $100.00 gift cards at&t had promised. Coincidentally perhaps, on that same day she received a letter from the at&t accounts receivable center which scolded and threatened her as follows:

"did you forget to pay your bill? Our records show that your account balance is $164.95 which includes a past due amount of $164.95... If payment is not received by april 2x, 2012 your at&t u-verse service may be temporarily disconnected. If your service is temporarily disconnected, in addition to paying all outstanding charges, a restoral fee may apply. The restoral charge is $30 per u-verse product and/or service on your account... For accounts that remain unpaid for ten (10) days after interruption, service will be permanently disconnected. "

Pl was shocked. She'd paid every at&t bill she'd received, so she called the number in the letter - 800.228.2020 - to find out what was going on. It was then she learned from at&t u-verse's lavonne m. (Employee number lm154x) that from now on she'd be receiving a u-verse bill separate from her at&t phone bill, and that the reason she had never seen her u-verse bill was because it was being emailed to the att email account she never had access to. Pl asked lavonne m. To break down the $164.95 balance for her, but the only amount pl recognized was the $100.00 modem charge. Pl paid that with her $100.00 gift card, and asked if she could wait to pay the remainder until she had a copy of the bill to review. Lavonne m. Told her that would be fine, and assured pl that her u-verse service would not be disconnected.

Lavonne m. Lied. At just after 8:00am on the morning of april 2x+1, u-verse disconnected pl. She called att uverse and asked to speak to lavonne m. , and was told that "wasn't possible". She requested to speak to a supervisor, and after holding several minutes got one and shared her sad story. The supervisor coldly told pl her only option at this point was to pay the $64.95 balance plus a $30.00 reconnect fee. Pl refused, and demanded to speak to a manager. She was again told that "wasn't possible", but she could leave a number and a manager would call her back. Pl did. Six hours later, an at&t u-verse manager who did not offer her name or direct extension did in fact call pl back. Pl told her everything in agonizing detail, based upon which the manager restored pl's u-verse service so long as pl settled her balance by may 1x. Pl agreed, with the stipulation that she would not pay the bill if she did not receive a bill to pay.

Deciding not to wait, that evening pl set out to settle her affairs with att uverse. She called 800.228.2020 and couldn't get past the bots to a human, so she went online to "chat" with at&t u-verse support here:

Http://www.Att.com/esupport/main. Jsp?Cv=812

She connected and started chatting with a support rep named rajma-something whose english was not, in pl's words, "american". She said she had a billing issue, and raj replied he could assist her if she gave him the details. Pl typed away. Raj asked questions indicating he did not understand, and pl typed some more. After several exchanges with lengthy delays in between, raj declared his role was actually tech support so he couldn't help her. Pl demanded to chat with raj's supervisor. He came online with another "indian-sounding" name and had pl jump through the same hoops as raj did before admitting he could do nothing to assist her either. Furious by this time, pl introduced the supposed indian to some choice american expletives, disconnected and went to bed crying.

The following morning, pl called the 877.288.7973 number "raj" had given her to track down her second and missing $100.00 gift card. Not surprisingly, it was the wrong number. She then found and called the right number - 800.288.9983 - and connected with the at&t rewards center. Employee number ev2455 checked her account, apologized for their "input error", and assured pl her second gift card would be on its way "in a few weeks".

Finally, pl called at&t u-verse billing support yet again to try to find out what the composition of her unpaid balance was. When she did, she was surprised to hear the balance was now $48.00 higher than she'd previously been told, the increment being one more month's u-verse billing. She advised the billing rep that she'd been sold 6meg internet service for $24.95 a month, and that she would not pay a penny more. The at&t rep said that's not what their records showed, and there was nothing she could do to correct it. Pl demanded to speak to a supervisor again, and was placed on hold for several minutes. When someone finally picked up, it was not a supervisor but another billing rep! Pl was ready to explode, but instead again declared that she'd been sold 6meg internet service for $24.95 a month, and that she would not pay a penny more. Unlike the last rep, this one promptly reduced pl's monthly rate to $24.95 and applied retroactive credits to correct the overbilling!, which along with the "un-input" gift card pl now believes was intentional.

What do you think, america? Is at&t u-verse serving the people, or fleecing the sheeple?

Read full review of AT&T and 2 comments
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
P
P
Prozack
Port Orange, US
Jul 10, 2012 5:56 am EDT

I experienced a similar nightmare. March 23 ATT sucked me into a promotional deal for $24.95 local and long distance home phone and scheduled the switch. On March 29, ATT had my phone disconected from my cable company and never bother to sechedule the ATT connection. I had to purchase a prepaid cell phone to contact ATT. I spent one hour everyday for a week trying to find out when I would be connected. ATT left me without phone service for a full two weeks and finanly on April 12 phone service was installed. I was so upset by ATT automated call experience that I canceled and requested my old cable service but ATT would not release my number for two weeks.
I am sure ATT violated some regulatory rules but they said I would not be charged, they lied twice. Now I have received a notice form collection agency for $168 for ATT 1/2 month service that was orginally $24.95 month.
WOW I get to call their 800 automated waste of time system for another snow job. Sounds like ATT needs another regulatory break up of this abusive giant!

B
B
Brueschi's mom
Port St. Lucie, US
Jun 30, 2012 6:31 am EDT

I a sick to death of U-verse. We started with all of these channels and now they complain about the movie channels currently AMC not wanting to negotiate with them, they used the exact same line when we lost the Hallmark channel. Well when I started this crappy system we had great service now is stinks. I only tried it because of their promises of great service and free set up, now I know that I was screwed by AT&T one more time. Bring back the channels you took away. I did not get rebate for not having them. Who do they think they are kidding.

ComplaintsBoard
M
4:47 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

AT&T overbilling

In June, 2011, when we were planning our move from Alexandria, Indiana, to Mooresville, Indiana, I contacted ATT to transfer our phone and Internet services. After going through the whole process and documenting everything, we moved. Then to our dismay, ATT started charging us for breaking a contract and starting new service. After several months of trying to resolve this with ATT, I resorted to posting the problem on Internet sites for complaints. That finally got quick results. Kathy, ATT customer relations appeals and escalation team, contacted me and corrected the problem.

Now, when we just moved again from Mooresville to Hartford City, Indiana, the same old problem arose. ATT is once again charging me $150.00 for breaking a contract, although the contract from Alexandria had expired. The strange thing is that they just paid me a check for $117.97 to finally pay me up for the overcharges of last year!

I have twice called Kathy, ID #VS3264, on April 16 and again on April 27, leaving detailed messages each time. I have provided her the case number from last year to reference. I have not received any response thus far, thus I am posting the same continuing problem on this Internet compliant site. It seems that is the ONLY way to get a response from the giant, impersonal ATT corporation. If they would just treat their customers fairly and respond to them, this would not be necessary.

Read full review of AT&T
Hide full review
ComplaintsBoard
R
8:29 pm EDT

AT&T at&t u-verse tech never showed up

I was interested in having the u-verse with at and t. They had schedule a technician to arrive. They did not. I tried to check my status on line and it was not available. On the day they did not show up, I called at and t. After passing me around several departments, they told me that for some reason, my account was cancelled. They had schedule me for another date one month later. This time they showed up however, they said they could not install the services for a box of some sort is missing.

Attempt #3 came when a rep was going around out building saying that they had install the box needed due to the demand of people. For this attempt, I took a day off. Guess what the technician did not show up again! And when I got a hold of someone they told me that they could not install u-verse for there was a part missing! And check this out, before I could get a hold of someone, I check my status online and it states that my installation date was scheduled for dec. 31, 2036!

I ordered uverse tv back in october. They have been out to install a total of 6 times. Each time it is the same story, the other department did not do what was needed. This company is totally disjointed and has absolutely no regard for their customers. There sales and product offerings are a scam. I would recommend that no one do business with at&t as they can not be trusted and are totally out of control. If I had the opportunity I would divest all service with at&t. This is what happens when a company approaches a monopoly in a particular area. Sound familiar?

Read full review of AT&T and 1 comment
Hide full review
1 comment
Add a comment
A
A
afu517
sdfsd, US
May 30, 2012 12:59 am EDT

I've also had a poor experience with AT&T Uverse. Each person I talked to would say something different, and none of the various department seem to communicate between themselves. After two 45 minute phone calls, they agreed to send out a tech to install internet service. I took the morning off from work, and nobody ever showed up. I'm sending back the equipment and canceling service.

ComplaintsBoard
B
12:29 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

AT&T fraud

Do not subscribe to AT&T Connect Tech! It is a scam. It claims to provide service to speed or fix your computer for $15/mo. A credit card number must be provided up front to proceed. An agent gains control over the computer and attempts to fix it. An application is placed on your computer for remote access (remove it immediately). I tried to cancel the subsciption by calling the number provided by AT&T Connect Tech and was placed on hold for over 6 hours (until phone battery died). There is not an email for the service to cancel it. The phone number for AT&T Connect Tech listed on the AT&T web site cannot resolve the issue. I've contacted AT&T. AT&T is totally inept in addressing the issue.

Read full review of AT&T and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
A
A
ATT TECH CONNECT VICTIM
San Francisco, US
May 23, 2012 12:36 am EDT

SCAM SCAM SCAM Worst than that, I called them due to my DSL ATT internet connect problem, and they insisted they needed to remove my NORTON. After they removed it my computer froze and would not boot up, and they are not willing to fix it. For compensation, they offered me $30, and it will cost me $200 to have it fixed by another provider. SCAM SCAM SCAM.

ComplaintsBoard
G
2:08 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

AT&T never had sevice with att&t

Att; disputes 2 credit bay area
Attn; bay area credit service
Billed by [protected]@t for services i never received. did place an order in december and canceled it due to the need to file
Bankruptcy 13. in march i received a bill from at&t for $95.41, and called them immediately and customer service
Said they could see i never had service and would note the account. this was in march. i received a bay area credit
Service llc bill, dated april 13, 2012 as a collection agency for $95.41 for services never received.
I consider this fraud against a senior citizen, a felony and will again call and this time write att&t for this fraudulently
Charge of $95.41, when at&t them selves have no record of any service to my home... please correct your records
And communicate this fraud charge to at&t and i shall do the same.

Read full review of AT&T
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
12:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AT&T four digits of ssn

Many companies like GAP; AT&T; Deloitte are requesting "FOUR DIGITS" of SSN (Social Security Number) or DOB (Date Of Birth) either directly on their job-application site are forcing the recruiters to submit this information, prior to an actual employment offer. These companies and their recruiters do not provide any guarantee of safeguarding the data. Applicants who are not comfortable are being discriminated by being eliminated from submission to the pool of job applicants.

Read full review of AT&T
Hide full review
ComplaintsBoard
G
5:44 pm EDT

AT&T billing rip off with dsl internet

I transferred my 3 yr AT&T DSL to a new address and was promised to get one year promotional service @$19/month. Since April I have been calling the AT&T billing office that the charge of 35.84 is wrong and every tinme they assured me that it will be fixed. It has never occurred and it appears nobody knows what they are doing. They will act like robots, your name your last 4 digit SS can you offer you infor on promotion the bill will be fixed in 3 cycles. When you call nobody knows what is going last call today they transferred me to the rewards section. Frustrating and what an inefficient company Still struggling to fix my meal further more they are charging 5-6 dollar to the bill because of late fee. I am amd and frustrated with AT&T!

Read full review of AT&T
Hide full review
ComplaintsBoard
X
11:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

AT&T unethical billing practices

I had visited a ATT store while in Santa Cruz in August, scouting a place to live. I found that place and I called the ATT store to order the service while I was back in xxx packing, so I could get internet started ASAP. I am partially home-bound and the internet is my connection to the outside world. It is very important to me. So I called from xxx and got an installation date, then I moved to Santa Cruz. When I got there, a day early, I went to the ATT store and they told me the order was in and there would be no problems. But that installation did not happen. They had the house number wrong.

ATT finally comes to do the installation and at this time I'm told I would be getting Uverse and not the DSL I had signed up for, and that would have been fine if they still gave me a the package I signed up for. A package implies one bill...a combined account. I did not have any choice but to accept this. I was NOT told I would get two separate accounts. I had been in my new house for almost a week without internet so I agreed. If they had told me at this point that I would be getting two bills, I would have refused it even tho that would mean a longer wait time. When I decided on ATT, I had been looking at several providers and plans. For the same price, I could have gotten ATT internet only, plus a VoIP phone but decided that since it was the same price I would just get both services from ATT and pay ONE BILL.

So they set up the account finally and everything works. Then I get a bill. It was for over $200. Now the account was supposed to be $49 a month. This bill apparently carried a $100 charge for a modem. I was never told I would have to pay for the modem. When I called they said that this money would be refunded in the form of a gift card...now remember that. They are supposed to send me a gift card for $100. It was also explained to me that the $49 was a special rate and that I would be billed at the regular rate for 3 months and then credited back that amount on future bills. This made no sense to me, but I accepted it. So I paid a lot of money, way more than i was supposed to pay because I was told I would get this amount credited back. Then I get another bill, this time in the mail, asking for a different amount of money than was on the first bill. Since I had such difficulty the first time I had to go through ATT's phone tree, I decided to go in person. I went to the ATT store where I purchased the serviced and asked them to sort it out for me (these stores fyi are not owned or operated by ATT). They told me... THIS IS THE BILL YOU PAY, THE OTHER ONE YOU CAN IGNORE. So I paid the overcharges on the one bill and two weeks later I get a late payment notice with a threat of cutting service if I don't pay. So this lead to probably my second phone call with ATT. This took hours and at the end of this call I was painfully and unhappily aware of the fact that I was getting two bills and that they would maintain two accounts here. So I had to pay the second bill, but I do have to say that someone at ATT did go through my billing and gave me a lot of credits to try to make the bill more inline with what I was supposed to pay. But it was very confusing, and it took over an hour. She credited one account for items charged on the other account. Now since they cannot by law combine the service on fiber optics with the service on copper into one account...why is it that I was constantly overcharged on one and credited on the other...a process so confusing I lost track of how much I was actually paying. It never came out $49 a month. This should never have been sold as a package. And then my gift card arrived.

Instead of the $100 as promised, the gift card was only $75. This took another phone call and over an hour on hold to fix, they just credited me another $25 and then I paid my bills with the gift card. So you might think...what is she ### about, she got the refunds right? Well what I am ### about is the necessity of having to call ATT every month and spend HOURS on their phone tree. This was one call...the first agent told me that they were ATT Phone and that I needed to speak to someone in Uverse and they transferred me. That next person told me I had to speak to someone from Uverse California, that they were in the midwest, and they transferred me. This time the agent told me that they were ATT Phone California and that they could not help me with Uverse, and they transfered me...to someone who said they were Uverse but not California and that they would transfer me again. This is typical of how these conversations went, getting transfered form one agent to the other. If ATT can't combine Uverse with traditional phone accounts then their phone trees should not cross, they should have a totally separate system for each, but apparently they don't.

The frustration that I felt going through these phone trees, and I had to do it about 4 or 5 times, was enormous. Why is this so difficult? Why can't someone look at this account and fix it? Well we are up to I think late January now, and I get another notice from ATT, saying that because I have made changes to my account that I no longer qualified for the discounted phone service and my account would now cost $10 a month more. I did not make changes to my account, ATT did and now apparently they want to charge me for their mistakes. So again, I had to go through that damn phone tree, speaking mostly to people who were incapable of helping me. But I did get it rectified.

Even tho they did rectify problems, I lost my faith in ATT. In the 4 short months that I had my account with them I probably spent 4 to 5 hours on the phone with them, which I think it totally unreasonable, especially since the majority of people I spoke to had no clue as to how to handle this problem. But mostly I felt like this company was hell bent on ripping me off...and this may or may not be true, I do not know what drives them but I assume it is profit, and every month I had this service I was charged for something I was not supposed to be charged for, and at the end of January I came to the conclusion that I had to sever my ties to ATT and close my account or they would literally drive me crazy. So I did. I was told by an agent at the time they would charge me a termination fee and I went on a tirade about why I should not have to pay it that the reason for closing the account was the problems I had with billing and those were ATT's fault. But she did not do anything about that. A month later I got a bill with a $22 credit from Uverse. Then I get another bill for about $34 from ATT phone. I called again, my idea was to have them credit the $22 to the other account. I was not looking for a freebie but I told the agent that I wanted to pay the due bill with the credit and that I would pay the balance upon reciept of an itemized bill stating clearly what the charges were for and that this would be the last bill...I wanted assurances that no other bills would show up...but this was more than the agents could handle and I ended up hanging up on them after the 6th transfer because I was too frustrated at that point to be reasonable. But I did find an email address for billing problems so I sent my complaint there. In the meantime, I get a call from a collections agent that ATT sent my $34 bill to collections. Of course I was livid, I had not sent them to collections for not sending me back my credit! Well finally I got a response to the email. A nice apology, she credited the full amount to my account, closed it, and said that they would recall the collections and they gave me a confirmation code. But they were clear in their email...I'm sorry I can't help you with Uverse and right now calling is the only way you can contact Uverse billing. Well the last thing I wanted to do was go through that phone tree again, and since I had a $22 credit I thought well, I don't have to deal with this. Then, a few days later, I get a check from Uverse for the $22 and change. So, you would think that this is the end of the story... but its not.

Two weeks later, I get a bill from Uverse for $36, a new charge, for early cancellation. I had to set the bill aside for a few days, just thinking about made my blood pressure go up. Of course, I knew that this would happen, that is why I insisted on getting an itemized final bill before I paid the $12 difference between my balance and credit...I KNEW THIS WAS GOING TO HAPPEN! So after sitting on it a few days, I finally called and spoke to a helpful person who at the end of the conversation, credited me the $36 and marked the account as paid in full. Now if this was a normal situation, I'd say, phew, this is over...but I am waiting to either have a problem now with the collection agency, or I will get another bill. I'm just waiting.

So some of you may still be saying...what is she ### about? Well, I do not have itemization of the charges I incurred during my 4 months of service. The electronic billing is very difficult to follow, finding the itemized charges, its like a hidden feature. Also, I could not open my Uverse account and my phone account at the same time, the browser would not let me, so I could not look at the bills side by side. Also once I cancelled the service I lost access to online billing, so again, no way to see what the charges are for. I never wanted two accounts, I wanted one simple bill.

I suspect that much of the confusion leads to overcharges and that the typical consumer is too busy, too trusting or just doesn't care to check. I would love to see an audit of ATT accounts to see how many are being billed innapropriately. I would love to see an investigative team look into this and see how much money ATT is making by overcharging.

The gimmick with that gift card to reimburse me for the modem, I would love to see an audit done of this system to find out how much of that money goes unspent. I suspect that ATT benefits financially from all this confusion, but I am not accusing...just suspicion based on experience. Because if this is not a deliberate fleecing of their customers, than it is an indication of gross incompetence, that this new Uverse service was rolled out without much thought as to how this would affect customers. The actual service might be just fine, I have no complaints about the internet speeds or phone service I was getting, all of my complaints revolve around their billing. I have heard of other cases similar to mine. One woman set up a phone account with internet that was supposed to be for her business. She got the bill for phone but apparently the bill for Uverse went to a different address, she never got it, and the internet account she used daily for her business was turned off. I know I am not the only one having these problems. I searched the internet and found thousands of complaints.

I consider phone and internet essential services. No one should have to jump through as many hoops as I did, no one should have to spend that many hours on the phone with a service provider. It is ABUSE. People need their phone and they need their internet connection, and they should not get fleeced in the process. People get stressed out enough dealing with money issues, the recession, and life in general, no one should have to spend hours getting transferred from one agent to another just to dispute a bill.

For me, the main complaint is that I did not get the package I signed up for. For whatever reason, ATT can sell fiber optic Uverse accounts here, and in some areas, they can combine that with a fiber optic Uverse phone account, but in my area, for whatever reason, the phone accounts are not available. Had ATT informed me of this, I would likely have opened Uverse internet service with them and opted for a VoIP phone. But they did not inform me of this and when you factor in their ethically questionable billing practices into the mix, I could no longer continue to do business with them. I found another company from whom I was able to purchase a combined internet and phone package for $55 a month, and I have gotten two bills and both of them have been exactly the amount I was told it would be. No gimmicks, no special rates, no contracts, no early termination fees AND...TWICE the internet speed of my Uverse account and here's the kicker...this company rents the copper lines from ATT in order to provide this service. So this company can provide me better service for less money using ATT cables than ATT can provide me.

I encourage EVERYONE to scrutinize all of your bills. Because it is not just ATT, most of their competitors are doing exactly the same. Beware the 6 month or 12 month special rates, and beware the promised refunds and rebates. Audit your bills for a year if you can and challenge all the over charges. Get yourself on a plan that is a flat rate for service. And if you can, leave the big companies and sign up with an upstart like Sonic (with whom I have service in Santa Cruz through a LOCAL company called Cruzio) and let the big boys like ATT know that they can't get away with it anymore!

Read full review of AT&T and 1 comment
Update by Xaratanga
Apr 19, 2012 1:12 am EDT

I had visited a ATT store while in Santa Cruz in August, scouting a place to live. I found that place and I called the ATT store to order the service while I was back in xxxx packing, so I could get internet started ASAP. I am partially homebound and the internet is my connection to the outside world. It is very important to me. So I called from xxxx and got an installation date, then I moved to Santa Cruz. When I got there, a day early, I went to the ATT store and they told me the order was in and there would be no problems. But that installation did not happen. First, they got my house number wrong.And that was just the beginning of my nightmare.

So ATT finally comes to do the installation and at this time I'm told I would be getting U-verse and not the DSL I had signed up for, and that would have been fine if they still gave me a package. A package implies one bill...a combined account. I did not have any choice but to accept this as by now I'm pretty desperate for an internet connection. I was not told I would get two separate accounts. I had been in my new house for almost a week without internet so I agreed. If they had told me at this point that I would be getting two bills, I would have refused it even tho that would mean a longer wait time. When I decided on ATT, I was looking at several providers and plans. For the same price, I could have gotten ATT internet only, plus a VoIP phone but decided that since it was the same price I would just get both services from ATT and pay ONE BILL.

So they set up the account finally and everything works. Then I get a bill. It was for over $200. Now the account was supposed to be $49 a month. This bill apparently carried a $100 charge for a modem and set up charges I was never told about. After a very agonizing hour on the phone with them, I was told this money would be refunded in the form of a gift card...now remember that. They are supposed to send me a gift card for $100. It was also explained to me that the $49 was a special rate and that I would be billed at the regular rate for 3 months and then credited back that amount on future bills. This made no sense to me, but I accepted it. So I paid a lot of money, way more than i was supposed to pay because I was told I would get this amount credited back. Then I get another bill, this time in the mail, asking for a different amount of money than was on the first bill. Since I had such difficulty the first time I had to go through ATT's phone tree, I decided to go in person. I went to the ATT store where I purchased the serviced and asked them to sort it out for me (these store fyi are not owned or operated by ATT). They told me... THIS IS THE BILL YOU PAY, THE OTHER ONE YOU CAN IGNORE. I had already paid the one bill, so I ignored the other as the agents told me to, and two weeks later I get a late payment notice with a threat of cutting service if I don't pay. So this lead to probably my second phone call with ATT. This took hours and at the end of this call I was painfully and unhappily aware of the fact that I was being billed twice and that they would maintain two accounts here. So I had to pay the second bill, but I do have to say that someone at ATT did go through my billing and gave me a lot of credits to try to make the bill more inline with what I was supposed to pay. But it was very confusing, and it took over an hour. She credited one account for items charged on the other account. Now since they cannot by law combine the service on fiber optics with the service on copper into one account...why is it that I was constantly overcharged on one and credited on the other...a process so confusing I lost track of how much I was actually paying. It never came out $49 a month. This should never have been sold as a package. And then my gift card arrived.

Instead of the $100 as promised, the gift card was only $75. This took another phone call and over an hour on hold to fix, they just credited me another $25 and then I paid my bills with the gift card. So you might think...what is she ### about, she got the refunds right? Well what I am ### about is the necessity of having to call ATT every month and spend HOURS on their phone tree. This was one call...the first agent told me that they were ATT Phone and that I needed to speak to someone in Uverse and they transferred me. That next person told me I had to speak to someone from Uverse California, that they were in the midwest, and they transferred me. This time the agent told me that they were ATT Phone California and that they could not help me with Uverse, and they transfered me...to someone who said they were Uverse but not California and that they would transfer me again. This is typical of how these conversations went, getting transfered form one agent to the other. If ATT can't combine Uverse with traditional phone accounts then their phone trees should not cross, they should have a totally separate system for each, but apparently they don't.

The frustration that I felt going through these phone trees, and I had to do it about 4 or 5 times, was enormous. Why is this so difficult? Why can't someone look at this account and fix it? Well we are up to I think late January now, and I get another notice from ATT, saying that because I have made changes to my account that I no longer qualified for the discounted phone service and my account would now cost $10 a month more. I did not make changes to my account, ATT did and now apparently they want to charge me for their mistakes. So again, I had to go through that damn phone tree, speaking mostly to people who were incapable of helping me. But I did get it rectified.

Even tho they did rectify problems, I lost my faith in ATT. In the 4 short months that I had my account with them I probably spent 4 to 5 hours on the phone with them, which I think it totally unreasonable, especially since the majority of people I spoke to had no clue as to how to handle this problem. But mostly I felt like this company was hell bent on ripping me off...and this may or may not be true, I do not know what drives them but I assume it is profit, and every month I had this service I was charged for something I was not supposed to be charged for, and at the end of January I came to the conclusion that I had to sever my ties to ATT and close my account or they would literally drive me crazy. So I did. I was told by an agent at the time they would charge me a termination fee and I went on a tirade about why I should not have to pay it that the reason for closing the account was the problems I had with billing and those were ATT's fault. But she did not do anything about that. A month later I got a bill with a $22 credit. Then I get another bill for about $34. I called again, my idea was to have them credit the $22 to the other account ($22 was with Uverse and the $34 was on the phone). I was not looking for a freebie but I told the agent that I wanted to pay the due bill with the credit and that I would pay the balance upon reciept of an itemized bill stating clearly what the charges were for and that this would be the last bill...I wanted assurances that no other bills would show up...but this was more than the agents could handle and I ended up hanging up on them after the 6th transfer because I was too frustrated at that point to be reasonable. But I did find an email address for billing problems so I sent my complaint there. In the meantime, I get a call from a collections agent that ATT sent my $34 bill to collections. Of course I was livid, I had not sent them to collections for not sending me back my credit! Well finally I got a response to the email. A nice apology, she credited the full amount to my account, closed it, and said that they would recall the collections and they gave me a confirmation code. But they were clear in their email...I'm sorry I can't help you with Uverse and right now calling is the only way you can contact Uverse billing. Well the last thing I wanted to do was go through that phone tree again, and since I had a $22 credit I thought well, I don't have to deal with this. Then, a few days later, I get a check from Uverse for the $22 and change. So, you would think that this is the end of the story... but its not.

Two weeks later, I get a bill from Uverse for $36, a new charge, for early cancellation. I had to set the bill aside for a few days, just thinking about made my blood pressure go up. Of course, I knew that this would happen, that is why I insisted on getting an itemized final bill before I paid the $12 difference between my balance and credit...I KNEW THIS WAS GOING TO HAPPEN! So after sitting on it a few days, I finally called and spoke to a helpful person who at the end of the conversation, credited me the $36 and marked the account as paid in full. Now if this was a normal situation, I'd say, phew, this is over...but I am waiting to either have a problem now with the collection agency, or I will get another bill. I'm just waiting.

So some of you may still be saying...what is she ### about? Well, I do not have itemization of the charges I incurred during my 4 months of service. The electronic billing is very difficult to follow, finding the itemized charges, its like a hidden feature. Also, I could not open my Uverse account and my phone account at the same time, the browser would not let me, so I could not look at the bills side by side. Also once I cancelled the service I lost access to online billing, so again, no way to see what the charges are for. I never wanted two accounts, I wanted one simple bill.

I suspect that much of the confusion leads to overcharges and that the typical consumer is too busy, too trusting or just doesn't care to check. I would love to see an audit of ATT accounts to see how many are being billed inappropriately. I would love to see an investigative team look into this and see how much money ATT is making by overcharging.

The gimmick with that gift card to reimburse me for the modem, I would love to see an audit done of this system to find out how much of that money goes unspent. I suspect that ATT benefits financially from all this confusion, but I am not accusing...just suspicion based on experience. Because if this is not a deliberate fleecing of their customers, than it is an indication of gross incompetence, that this new Uverse service was rolled out without much thought as to how this would affect customers. The actual service might be just fine, I have no complaints about the internet speeds or phone service I was getting, all of my complaints revolve around their billing. I have heard of other cases similar to mine. One woman set up a phone account with internet that was supposed to be for her business. She got the bill for phone but apparently the bill for Uverse went to a different address, she never got it, and the internet account she used daily for her business was turned off. I know I am not the only one having these problems. I searched the internet and found hundreds of complaints.

I consider phone and internet essential services. No one should have to jump through as many hoops as I did, no one should have to spend that many hours on the phone with a service provider. It is ABUSE. The billing practices constitute bullying...because people need their phone and they need their internet connection, and once you are in the system, you get bullied into paying more than you should. People get stressed out enough dealing with money issues, the recession, and life in general, no one should have to spend hours getting transferred from one agent to another just to dispute a bill.

For me, the main complaint is that I did not get the package I signed up for. For whatever reason, ATT can sell fiber optic Uverse accounts here, and in some areas, they can combine that with a fiber optic Uverse phone account, but in my area, for whatever reason, the phone accounts are not available. Had ATT informed me of this, I would likely have opened Uverse internet service with them and opted for a VoIP phone. But they did not inform me of this and when you factor in their ethically questionable billing practices into the mix, I could no longer continue to do business with them. I found another company from whom I was able to purchase a combined internet and phone package for $55 a month, and I have gotten two bills and both of them have been exactly the amount I was told it would be. No gimmicks, no special rates, no contracts, no early termination fees AND...TWICE the internet speed of my Uverse account and here's the kicker...this company rents the copper lines from ATT in order to provide this service. So this company can provide me better service for less money using ATT cables than ATT can provide me. And apparently, as I was signing up for ATT, laws were going into effect that changed the way these companies did business...allowing for the smaller companies to lease cables from ATT to provide this service.

I encourage EVERYONE to scrutinize all of your bills. Because it is not just ATT, most of their competitors are doing exactly the same. Beware the 6 month or 12 month special rates, and beware the promised refunds and rebates. Audit your bills for a year if you can and challenge all the over charges. Get yourself on a plan that is a flat rate for service. And if you can, leave the big companies and sign up with an upstart like Sonic (with whom I have service in Santa Cruz through a LOCAL company called Cruzio) and let the big boys like ATT know that they can't get away with it anymore!

Hide full review
1 comment
Add a comment
H
H
Hogelte
US
Apr 18, 2012 8:04 pm EDT

On Monday afternoon, October 03, 2011 after I returned home after running errands, I found my ebB Fiber Optics Internet connection was not operational and that my epB home phone service was not working. EPB quickly made my Internet Service operational but I had to wait a day later until a service repairman from epB could come to my house in order to check on the problems I was experiencing with my home phone. The epP technician soon found out that someone from AT&T had cut my ebB phone wiring.

The AT&T technician disconnected my service from epB and rewired the service to AT& T. They also did not verity they had a dial tone required for making calls. All this work was done without authorization !

I do not want anyone from AT&T at my house because I am very happy with service from epB. Service from AT&T is poor because of the problem dealing with other nationalities. They have poor communication skills, do not have any experienced in dealing with the customer, or resolving technical problems. I hope that no one from AT&T tries to charge me a service fee for these unauthorized services because I will not pay the reconnection because it was not authorized!

ComplaintsBoard
S
9:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

AT&T about my monthly bill

To whom it may concern, I shon will like to make a complaint about my at&t u-verse account. I have been a customer sense June of 2010. One of my friends told me about at&t u-verse she enjoyed this cable sooooo much, they did not offer this in my neighborhood. When at&t u-verse was offer in my neighborhood, I jumped at the opportunity to be as happy about this cable company as my friend was. The technicain came out and did the hook up, he was so politet and nice.I was in loveeee with my new cable at&t u-verse, no one could tell me about this company because I love it to much.My bill was what they quoted me, the first two months. After the two months my bill has been going higher and higher each month.I call every month to talk to someone about my bill.It is getting to be ridiculous that I have to call every month! I am not as happy any more, I left comcast because my bill will be a different amount every month . I had to down grade my plan because of my monthly bill.please help I want the love back!

Read full review of AT&T
Hide full review
ComplaintsBoard
F
9:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

AT&T cell phone

I visited a local AT&T store earlier this evening. It was tragic! I had to wander about looking for someone to help me. Eventually I was invited to sign in so that I could be called "shortly." Well, a mere 15 minutes later I was approached by a sales consultant, Krishna, who was eager to solve my problem and get me out of his hair. Without waiting to hear the complete problem he tells me, here's the problem, your mute button is on, see, look it works now...after his repeated attempts to tell me my phone was fixed I said, "No it isn't!" rather loudly because I had to be heard over hiim. Unbelievably, Krishna began to yell, yes, I said yell at me saying, "Why are you yelling at me?" At this point I asked him to find someone more polite to help me, he stomps away, saying, "Warranty problems need to be handled elsewhere." (No, this was not a child). Long story short, I found the manager and relayed my story to him. He did not apoligize or address the exchange, which he would have heard, except that he was dealing with another needlessly irate customer of his own at the time. He helped very little and took five minutes to "go in the back" and find out to whom I can complain about Krishna.
Once in my car I attempted to call the number of the complaint manager, given to me by the store manager. Bryce (if that is his real name) answers his phone as if it's a friendly call, the words AT&T did not cross his lips. Well, after I verified that he was indeed in charge of the Dixie store, I proceeded to tell him about the sloppy service I had just recived, and he, "bless his little heart" asked me to define sloppy. My head spun all the way around. Once I came back to myself, I told him that I was not suprised that he would need the term defined, as his own service was also exceptionally sloppy. At that, Bryce A. Richmer, AT&T Sales Manager extraordinaire, hung up on me. Wow, really, AT&T. Really?

Read full review of AT&T and 5 comments
Update by flybynight
Apr 07, 2012 4:24 pm EDT

Oddest of all is you feeling the need to add your two cents.

Update by flybynight
Apr 06, 2012 6:04 am EDT

You don't have time to complain online, you are to busy giving unsolicited opinions about others complaints. You forget, I am complaining online BECAUSE AT&T& choses not to acknowledge complaints. I hoped that I might warn others of the evils of big corporations who only care about your wallet, but obviously, I am too late, they have already brainwashed all of you to not only not complain but to defend them when others do! Maybe I'll just open my own business and treat the rest of you like trash while emptying your pockets, especially the two of you. (iron muffin you sound like a real winner, why don't you apply for a job with AT&T?) Thanks for reading my complaint and then attacking me about it. If I wanted this kind of abuse I'd just go hang out at an AT&T store. Do me a favor, go pick on some other innocent, first time complaint board user.

Update by flybynight
Apr 05, 2012 12:01 pm EDT

I was given a business card with what appeared to be a business number. Thanks to passive people such as yourself we no longer hold those in the business of selling a service to a high standard. We have learned to accept whatever crap they give us, pay our money and walk away happy it wasn't any worse. Odd, but some how I didn't expect to have to defend my complaint on a site called complaints.com. Clearly one of us needs to get a life!

Update by flybynight
Apr 04, 2012 8:38 am EDT

You, like Krishna did not ask what the problem actually was, so no, he did not fix my phone! i guess you feel that a sales person for AT&T should have one phone line and one phone number for both personal and business? Please let me know if you also work in a customer service position, I'm going to want to avoid you too! Let me guess, you work in the AT&T store on Dixie...

Hide full review
5 comments
Add a comment
D
D
Dissatisfied in Breck Co. KY
Mcdaniels, US
Nov 16, 2013 12:38 pm EST

I currently have AT&T cell service for 4 phone and for the past 11months or so our service such as cell reception, no service, dropped calls, calls not coming through have increased. In 11/12 we upgraded 2 phones because of some minor issues and store recommended new phones might work better. Now that the cell coverage has worsened I have tried to work with customer relations regarding ETF. In August I had to drive 17 miles just to report the no service at my home. Of course they said no one else reported the problem! But several of my friends and acquaints have left AT&T for these same reasons. They tried to appease me with a credit and ask me to give them 3 months.. I agreed. What I found out was AT&T lost a cell tower agreement earlier in the year and that is why I have sketchy service. Three months is up called to get ETF waived and to no success! The "supervisor" told me we still have 1 year left on agreement and they will not waive ETF because we sign and agreement for equipment at a reduced price not for guaranteed cell service! Tried to advise new phone before major issues. Wouldn't budge, went back on what I was told and apparently only half of what was discussed was put in notes. They didn't even have I reported a service area coverage issue to network tech. So I was calling to just chat! So AT&T does NOT consider CELL COVERAGE only their EQUIPMENT as an important issue to address. They would rather have and unsatisfied customer with their equipment than letting some one out of their ETF and leave on a amicable relationship. So much for truth in advertising! Totally dissatisfied customer

M
M
MauiAL50
US
Apr 06, 2012 7:01 pm EDT

If I have a complaint about ATT I'll complain, thus far I have had no problems with the service or the peple. Therefore, I have nothing to complain about. I was not aware that I was defending them, I was merely pointing out a possible reason for the manager not saying anything about ATT when he answered a call in the evening.

M
M
MauiAL50
US
Apr 05, 2012 7:50 pm EDT

How was/am I passive? If I have a problem with customer service I address it with the person/people I have the problem with. I certainly do not ### about it anonymously online.

M
M
MauiAL50
US
Apr 04, 2012 4:44 pm EDT

If he was off work then yea, maybe he only had one phone with him. Perhaps they gave you his personal number, not his work number. As for not asking what the problem was, I admit to being a bit snarky with the first portion of my response. Finally, I do not work for ATT anywhere (although my cell phone service is with them).

M
M
MauiAL50
US
Apr 04, 2012 12:32 am EDT

Apparently Krishna did, in fact, fix your phone since you were able to use it to complain. Since you said this occurred in the evening, perhaps Bryce answered as he did because he was actually off work.

ComplaintsBoard
M
8:50 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AT&T bill

We are very dissatisfied with direct tv. We were told back in december when we signed up for direct tv and at&t that our bill would never be over $108.69 with both combined because of the package we had, but ever since december we have been paying well over $120.00 with both combined. Since this is their mistake and lack of communication with direct tv and at&t we don't feel like we owe all of this money and that we should receive a refund from them both. Every month we are on the phone for approximately 3 hours going back and forwards from direct tv to at&t trying to straighten things out but got nowhere. And they also told us no contract which was also a lie because we can't cancel our services until december. Just the direct tv bill itself they say we owe $119.77 and with at&t it's $88.69. So, at the end of december we will cancel our account and it's not the money it's the fact that they were very dishonest with us!

Read full review of AT&T
Update by Mary Greene
Apr 03, 2012 8:50 am EDT

We are very dissatisfied with Direct TV. We were told back in December when we signed up for Direct TV and AT&T that our bill would NEVER be over $108.69 with both combined because of the package we had, but ever since December we have been paying well over $120.00 with both combined. Since this is their mistake and lack of communication with Direct TV and AT&T we don't feel like we owe all of this money and that we should receive a refund from them both. Every month we are on the phone for approximately 3 hours going back and forwards from Direct TV to AT&T trying to straighten things out but got nowhere. And they also told us NO CONTRACT which was also a lie because we can't cancel our services until December. Just the Direct TV bill itself they say we owe $119.77 and with AT&T it's $88.69. So, at the end of December we WILL cancel our account and it's not the money it's the fact that they were very dishonest with us!

Hide full review
ComplaintsBoard
S
7:02 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

AT&T billing

I ordered internet service through AT&T in February 2012, I signed up on promotion rate of 19.95 for one year and free modem is promised on signing up. After getting started service I was sent bill for $156.00. I was charged for modem and highest monthly bill possible. When I called first time customer service I was told it was system error and It will be corrected, but I got bill for same amount, when I called again AT&T customer service, I was asked to pay the bill no adjustment will be made further. Customer services representative was arrogant and hung up on me. I called again waiting for hours to connect back to customer service and still I am not able to resolve the issue. I am not able to get hold of customer service rep or account manager. I need help. I don't know what to do further, I got this link through search and writing my painful experience with AT&T.

Read full review of AT&T and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
M
M
mike lozano
Laredo, US
Feb 12, 2009 5:11 pm EST

had to wait for ver two weeks for internet service because of agents mistake .i called over fifteen times being tranferred from one department to another

ComplaintsBoard
D
7:50 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

AT&T auto subscription charge

AT&T has been charging my phone bill for "ATT Navigator with promo."
This is what they give back for No paper bills and AutoPayment!
Check your bill!

Read full review of AT&T
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
L
4:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

AT&T i'm not paying the bill

Account #: [protected] I ordered AT&T DSL through Direct TV. An AT&T service man came out to set everything up for me, however the DSL modem had not arrived when he came. So ran the wires and left instructions on how to hook the modem to the computer when it arrived. When the modem arrived I did as the service man's instuctions said, however the internet never worked. I called AT&T, they said they would send a service man the next day. The next day, which was a Friday, the same service man showed up around 9:00am and 11:30, the internet still wasn't working. He made several calls to his home office and AT&T support, nothing was working. He left for lunch and came back that afternoon after making another house call, but I still had no internet service when he left at 3:30 that afternoon. So I went the whole weekend without service. Then the next week it finally started working, but only for 10 minutes at a time. I could get logged on and get a page loaded and it would kick me off and I would have to start all over again. After having a terrible a few weeks of no service and then crap service, I called AT&T to cancel the DSL service. I asked them to send me return label so I could return the modem. I also told them at this time I would not be paying for this service due to the fact that I did not receive any service! This took place in December. Come Feburuary, I still had no return label for the modem and I was still being billed. I called again, was on hold over 29 minutes just to have someone tell me she would take care of it and would have a return label put in the mail for me that day (2/13/2012). On Feb. 19 I mailed the modem back with the bill and a note saying I would not be paying for service that was not received. Now AT&T has sent this bill to a collection agency to try and scare me into paying it, and it's not going to work, I AM NOT PAYING FOR SERVICE I DID NOT RECEIVE!

Read full review of AT&T and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
TheldrakisCS
TheldrakisCS
US
Mar 28, 2012 3:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

That is as far as i know intresting. last i knew at&t dsl is a seperate service. you need a phone and data line. i had a phone/dsl line in my place through at&t. i never had bad service because i had it set up with 2 lines through at&t [spoke to them no one else to set the oder.] they upgraded me for free when it went to u-verse tv/internet/phone[note i been a customer for 25 years and idk they just gave me it.] sounds like the direct tv company set up your account with at&t wrong.

ComplaintsBoard
B
11:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AT&T bait and switch and unethical billing

I received an offer from AT&T to "Valued Florida Resident" offering me: a) Home phone (no frills) for $16/mo; b) long distance for $4/mo; c) Basic Internet $14.95/month. I was told that my estimated monthly bill, with taxes and fees, would be about $42.55 per month. I was also told that my first bill would be higher, as it would cover a month and a half. My first bill was nearly $75. I didn't pay much attention. Then my second NON ITEMIZED (is that even legal?!) bill was $75. This time I called the company. I was at work (because they are only available 8 - 5 M-F because they care so much about their customers). The man told me the following lies: a) AT&T home phone service pricing went up since I signed up for that plan (so the offer was suddenly no good?); b) I had to pay $14/mo long distance because I did not "bundle"; c) the only way to get my bill down would actually be to ADD services and bundle them -- add call waiting, 3-way calling and a bunch of other stuff I don't use. He could get my bill down to $61.99/month. Apparently the deal I had signed up for was null and void (illegal). I paid the $61.99, as I didn't want a late charge. Then I found my original paperwork. I was livid. I contacted the company again and was told immediately that my plan would go back to the original and that a supervisor would be contacting me about crediting my account. I'm still waiting for that supervisor to call. Oh, and my phone still had 3-way calling on it that I don't want. How do they get away with this clearly illegal way of doing business?!

Read full review of AT&T and 1 comment
Update by BaitMe
Mar 26, 2012 1:09 pm EDT

If you read the original post, you would see that my complaint is that it was not corrected. And if it does get corrected, it will be because of me, not them. If you believe this was a "mistake, " you need to talk to a few other AT&T customers (or just read more complaints). This thing, I now see, isn't all that uncommon.

Hide full review
1 comment
Add a comment
D
D
Dianne3/12
Lake Mary, US
Apr 17, 2012 8:15 pm EDT

Is thre truly a complaint department for ATT and do they care about their long term say 50 years plus customers ? How can they turn off the phone service on person who needs the phone for his pacemaker interrogations .Yes ATT is aware of the need for phone service because of the pacemaker. This was done on computer glitch NOT for non-payment . Days and hours on the phone has not re-establish phone service after a week . I was assured times and dates the phone line would be re-activated .This has not been done . I actually heard a supervisor tell an agent theat she had been on the phone to long withe me, I was assured the problem was resolved, phone service would be re-established and a follow-up phone call would happen . This did not happen .
There has been 5 work orders to re-established service in 2 weeks, 4 in last 4 days .The 5the gave service for 13 days---the Internet service was never discontinued which was on the bill .
Any input ?

ComplaintsBoard
D
9:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AT&T yahoo email

I am a former AT&T DSL customer. When I left AT&T, they allowed me to keep my Yahoo email account active for free. But since that time, my email account has been compromised and has been repeatedly sending SPAM to everyone I ever knew. I tried deleting my account list, changing my password - none of this helped.

I have spent countless hours going down EVERY avenue with both AT&T and Yahoo, both online and on the phone, to get my email account shut down, but NOBODY HAS BEEN ABLE TO DO IT. Today alone I spent an hour on the phone with AT&T, and was re-routed through 4 people. Each person promised that the next person they transferred me to would be able to shut down the account. I finally gave up. THIS IS RIDICULOUS. Who can help me?

Read full review of AT&T and 1 comment
Hide full review
1 comment
Add a comment
G
G
George Pickens
Houston, US
Dec 27, 2013 3:49 pm EST

For the past two weeks (12/27/13) I have experienced exceptionally poor AT&T Yahoo performance and responsiveness. Often when going through the AT&T Explorer connection the email will not respond, when it does it is extremely slow and often the only way to retrieve my email is to go through Firefox or Google. Initially I attributed this to the heavy holiday user load; however, it has not improved and even getting to here was a struggle.
On other servers the yahoo news is as responsive as expected and the emails can be retrieved normally.
What is happening to Yahoo through Explorer? Current service is a poor shadow of previous experiences.

ComplaintsBoard
H
11:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AT&T billing and contract cancellation

I've had AT&T for several products for various amounts of time. I had internet with them a couple years ago that made me pray for Dial-up again. After several "tech" visits and product replacements I cancelled the account and as directed mailed back my wireless router. Several months later I got a bill for seveal hundred dollars for this router. After tracking the package and knowing they had recieved it (it appeared the lost the router as it did not get checked back into their system) I was told I still had to pay or it was going to go on my credit. Stupid stupid company!

Well, stupid stupid me... I signed up for an IPhone with them which came with a 2 year contract after a year I lost my phone and called to see if there was a way to track or locate it. The CSR said no, but she could freeze my account, and I thanked her. Several weeks later I still could not located my phone and called them back as I was still recieving bills for $70+/month. The CSR asked if I wanted her to cancel my account. I thanked her and said yes, please do. She said she did, yet I still received these insane bills for a service I hadn't used in over 3 months! The CSR I spoke to that time said I still had a contract and would have to pay that out, even though the previous CSR never said anything about the contract when she asked if I wanted to cancel. Another call a month later I was told if I had an old phone I could have it activated to take over the old acount for only $15.00/month. Of course I had an old phone and $15 was better than $70+ for a product not being used. As directed, I called back to have the phone activated. A month later I recieved 2 $70+ bills! They signed me up for another friggin contract! Aside from Wells Fargo, AT&T is the worst company I've ever had to come in contact with! I called again to figure out what they were up to. Apparently the old phone I had was a smartphone so in order to active it a new contract came with it. None of this was ever explained! I was then told to purchase one of their go phones and get rid of the smart phone. I went into a local AT&T store, paid $119.00 and purchased my go phone. Somehow in this purchase they signed me up for another contract without telling me! These people are HUGE SCAMERS. Another month later and 3 cell phone bills for a product I hadn't even used! I went into another AT&T retailer to fix this. They said I had to pay the outstanding balance plus the amounts to pay off the contracts. Over $300+ later I thought I finally go rid of these stupid people. Oh no, not that easy either! I am still getting bills. When I've called and explained all of this again to them I was told I had to go back to the retailer I paid because they don't have any record. This was in another state as I was in the middle of moving and traveling for the holidays. Today, I have been sent to a collect agency for another $321.93.

For your sanity go ANYWHERE ELSE other than AT&T!

Read full review of AT&T
Hide full review
ComplaintsBoard
J
8:02 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

AT&T inept customer service

It took 2 requests and 2 weeks to get service installed. When the tech was installing he told me that the service I was told I was going to get was not available. While the tech was there I was not able navigate to google.com or msn.com to conduct internet searches. This required over 2 hours on the phone to customer service to find a work around. Within an hour of the tech leaving and 10 minutes after I resolved the browser issue, the service went down. Over the next day and a half I spent another 4 hours on the phone to customer service to resolve the spotty service. On the third day of service I attemped to cancel. I spent almost 2 hours on the phone to customer service trying to cancel and arrange for the equipment to be returned. I gave up after the 7th represenative wasn't able to help me return the equipment.

I refuse to give AT&T a dime or spend another minute on the phone to customer service. I purchased a verizon hot spot and I have faster reliable service.

Read full review of AT&T
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

AT&T Reviews 0

Looks like AT&T has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent AT&T, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About AT&T

Screenshot AT&T
AT&T is a leading telecommunications company that provides a wide range of services to customers across the United States. With a history that dates back over 140 years, AT&T has established itself as a trusted provider of wireless, internet, and entertainment services.

One of the key strengths of AT&T is its extensive network infrastructure, which includes both wired and wireless connections. This allows the company to offer reliable and high-speed internet services to customers in both urban and rural areas. Additionally, AT&T's wireless network is one of the largest in the country, providing coverage to millions of customers across the United States.

In addition to its internet and wireless services, AT&T also offers a range of entertainment options. This includes its DirecTV satellite television service, which provides access to hundreds of channels and on-demand content. AT&T also offers streaming services through its AT&T TV and HBO Max platforms, which allow customers to access a wide range of movies, TV shows, and other content.

Overall, AT&T is a well-established and reliable provider of telecommunications services. With its extensive network infrastructure and range of offerings, the company is well-positioned to meet the needs of customers across the United States.

Overview of AT&T complaint handling

AT&T reviews first appeared on Complaints Board on Jul 19, 2006. The latest review Management was posted on Aug 12, 2024. The latest complaint They sold me misrepresentation service was resolved on Nov 30, 2022. AT&T has an average consumer rating of 2 stars from 2162 reviews. AT&T has resolved 644 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.3
7853 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. AT&T Contacts

  2. AT&T phone numbers
    +1 (800) 288-2020
    +1 (800) 288-2020
    Click up if you have successfully reached AT&T by calling +1 (800) 288-2020 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (800) 288-2020 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (800) 288-2020 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (800) 288-2020 phone number
    Customer Service
    +1 (888) 333-6651
    +1 (888) 333-6651
    Click up if you have successfully reached AT&T by calling +1 (888) 333-6651 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (888) 333-6651 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (888) 333-6651 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (888) 333-6651 phone number
    Order New Wireless Service
    +1 (877) 782-8870
    +1 (877) 782-8870
    Click up if you have successfully reached AT&T by calling +1 (877) 782-8870 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (877) 782-8870 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (877) 782-8870 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (877) 782-8870 phone number
    Check Wireless Order Status
    +1 (314) 925-6925
    +1 (314) 925-6925
    Click up if you have successfully reached AT&T by calling +1 (314) 925-6925 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (314) 925-6925 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (314) 925-6925 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (314) 925-6925 phone number
    Support For Travel Abroad
    +1 (800) 901-9878
    +1 (800) 901-9878
    Click up if you have successfully reached AT&T by calling +1 (800) 901-9878 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (800) 901-9878 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (800) 901-9878 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (800) 901-9878 phone number
    AT&T PrepaidSM
    +1 (844) 827-7057
    +1 (844) 827-7057
    Click up if you have successfully reached AT&T by calling +1 (844) 827-7057 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (844) 827-7057 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (844) 827-7057 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (844) 827-7057 phone number
    Order New U-Verse TV Service
    +1 (866) 861-6075
    +1 (866) 861-6075
    Click up if you have successfully reached AT&T by calling +1 (866) 861-6075 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (866) 861-6075 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (866) 861-6075 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (866) 861-6075 phone number
    Order New Digital Phone Service
    +1 (800) 331-0500
    +1 (800) 331-0500
    Click up if you have successfully reached AT&T by calling +1 (800) 331-0500 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (800) 331-0500 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (800) 331-0500 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (800) 331-0500 phone number
    Wireless Customer Service
    +1 (866) 294-3464
    +1 (866) 294-3464
    Click up if you have successfully reached AT&T by calling +1 (866) 294-3464 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (866) 294-3464 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (866) 294-3464 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (866) 294-3464 phone number
    ConnecTech PaidTechnical Support
    +1 (866) 435-3264
    +1 (866) 435-3264
    Click up if you have successfully reached AT&T by calling +1 (866) 435-3264 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (866) 435-3264 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (866) 435-3264 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (866) 435-3264 phone number
    Dial-Up Billing & Payments
    +1 (877) 990-0041
    +1 (877) 990-0041
    Click up if you have successfully reached AT&T by calling +1 (877) 990-0041 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (877) 990-0041 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (877) 990-0041 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (877) 990-0041 phone number
    Order New Fixed Wireless Internet Service English
    +1 (866) 975-0050
    +1 (866) 975-0050
    Click up if you have successfully reached AT&T by calling +1 (866) 975-0050 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (866) 975-0050 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (866) 975-0050 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (866) 975-0050 phone number
    AT&T PREPAID Wireless Home Phone
    +1 (855) 288-2727
    +1 (855) 288-2727
    Click up if you have successfully reached AT&T by calling +1 (855) 288-2727 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (855) 288-2727 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (855) 288-2727 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (855) 288-2727 phone number
    Digital Life
    +1 (410) 739-2095
    +1 (410) 739-2095
    Click up if you have successfully reached AT&T by calling +1 (410) 739-2095 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (410) 739-2095 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (410) 739-2095 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (410) 739-2095 phone number
    Director Of Sales
    +1 (469) 216-8520
    +1 (469) 216-8520
    Click up if you have successfully reached AT&T by calling +1 (469) 216-8520 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (469) 216-8520 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (469) 216-8520 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (469) 216-8520 phone number
    More phone numbers
  3. AT&T emails
  4. AT&T address
    575 Morosgo Dr., NE Rm 14f67, Atlanta, Georgia, 30324-3300, United States
  5. AT&T social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 08, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.