AT&T
Reviews and Complaints

3 times in the last 6 months our personal information was accessed within - we loss service as result- iPhones were added on my account & procured at the store. Each time our information is changed and our account is set up to add more equipment.
When I called upon the 3rd breach they woudn't talk to me because my name was not on the account.

Hola mi nombre es jose l pamplona quiero aser un complein sobre la o el compania, que esta utilisando mi nombre y mi fecha de nacimiento, me llego un bill de esta compania de eos cca, diciendo que le debo a la compania at&t mobility, que le debo la cantidad de 1769.97 dolares siendo una cuenta que yo nunca he abierto ni he a hablado con esa compania, hable con una representante y le comente sobre esto y le dije que yo solo tengo verizon en casa y cellular les agradesco su ayuda, yo siempre cuando abro una cuenta dejo una clave asi que gracias por su ayuda, yo vivo en california

March 5th 2012, I saw an online offer from AT&T and I wished to add home phone line service to my existing internet account. I placed online order and after receiving the email confirmation, I wanted to check the order status online but couldn’t login with the code provided. I called AT&T to inquire about it and was told that due to an error in the order, it didn’t get processed and she would b happy to place the order via phone.

On further discussion it turned out that I will not get the benefit of the order that I was trying to sign up for. Frustrated by their deceptive advertising, I decided to cancel the order on which the rep said that since it didn’t go through the first time, there is no need to cancel. Next day I decided to cancel my internet service as well and called to cancel it and insisted that I want an email confirmation of the cancellation. The service rep promised to send the email and after few hours, I received an email THANKING me for placing an order with AT&T.

Appalled and frustrated, I called again to inform about my cancellation request and was promised once again that an email will be sent and the order has been cancelled. There was never a cancellation email sent but instead, I received a phone call that someone wants to come to my residence to install the phone line. I informed the caller that I do not have a service request and he needs to straighten it out with AT&T and his response was “ I am just told to go and install the service, you have to call for cancellation.

I called the 3rd time, and whoever is familiar with AT&T knows that each call lasts more than half hour including wait and transfers from one department to another. I explained the whole situation to the account department and also got fraud department contact to tell them that someone is ordering on my behalf. I once again asked for cancellation email that never came in spite of the promise. I never made time to call the fraud department.

In the meantime, my husband placed order under his name and got his services up and running on the same residence. I didn’t get another phone call or email but today, on April 7th, one month since that drama, I receive a bill for $75.15 for the new internet and home phone service.

For having such a large customer base and a big name in domestic services, AT&T should be ashamed of using such unethical and fraudulent methods to rip off people’s money and valuable time. Not only I do not wish to pay a single cent for services that I never ordered or used, I want AT&T to pay for my time that I have spent on fixing it’s issues and dealing with corrupt, incompetent and clueless customer service staff who does not understand the difference between Cancellation and Activation.

ATT disconnected my Internet, through no fault of mine. I took over 16 days to turn it on . I took ATT 4 days just to find out that the service was turned off. They made me buy a new modem- the old one was fine. They send out 4 different techs- that did not change any wires, hard ware or anything. And after all this the Internet went out a few hours 6 times different in 3 weeks, and now the speed is very slow.

I called AT&T about the TV commercial offering internet for $14.95. I was told that that price was only if you had other services. They were having a special for $24.95 a month for 12 months. I asked what other costs would there be that I wanted to know exactly how much to know if I could afford internet at all. They told me the 2 in 1 modem/router I would have to buy for $100. I was told that there would be a one time service fee of $36.00. I was told that there would not be a technician fee unless he came in. I told them he would not have to come in because I already had many jacks.

I was told there would not be any taxes or charges of any kind. I repeated that the only charges would be the $24.95 per month for one year, the $36.00 service fee and the $100. for the modem/router. That is all I agreed to. I received my bill and it read that I would be paying $38.00 a month for service, which later they told me that I agreed to that price for 3months, which I did not. I also received a $40. technician fee, and the $100. for the modem/router and $10.83 for something else. After calling them to complain and telling them I did

Not agree to $38.00 a month and that they were scamming me on the $40. technician fee etc. they told me that I had agreed to all that and that was that. No attempts to correct the billing. I am furious. I waited a long time to get internet because I could not afford it. I didn’t even have a computer until Dec. and was afraid of all companies offering internet service because of the bait and switch scams. I wish I never had even gotten a computer. I was content to go to the library. All free. No troubles.

"WE DON'T CARE!--WE DON'T HAVE TO! WE'RE THE PHONE COMPANY!"--Lily Tomlin as "Ernestine, " the playfully sadistic phone operator, on the old TV show "Laugh In."

After using the AT&T website (successfully) today, to add some features to my home phone service, I tried to find a way to ask the question, “Why do some people I call see “caller ID blocked, ” instead of my name and number?” (I don’t have blocking on my account.) After trying very hard to follow the on-screen instructions exactly, to get to a tech support person for a “chat” about this, I found myself stuck in a loop, required to log in again and again.

Abandoning the website, I tried the 800 number, found myself in phone-menu Hell, and (after finding no option that met my needs) discovered that the menu offers no option of the type “just let me talk to a human being, PLEASE!” (If you fail to select one of the menu options offered, or press “0” in desperation, you’ll just be kicked back to the beginning of the top menu.)

Exasperated, I went to the corporate part of the website to find the name and address of someone to whom I could write a letter of complaint. I found none. Searching the Internet for “at&t complaint” and similar combinations, I found a mountain of complaints posted, plus an interesting report that, if you write the CEO of AT&T with your complaint, your letter will be forwarded automatically to the legal department, which will send you a “cease-and-desist” letter threatening legal action if you persist.

AT&T’s attitude of “man the barricades!--the customers are coming!” is a striking contrast to that of another phone company, which not only posted its corporate address and CEO name on its website, but quickly responded to my letter of complaint (directed to the CEO), and actually had company officials (plural) call me, for further details.

The most infuriating part of my experience with AT&T was the badly-designed website. If AT&T wants to avoid payroll costs by routing all inquiries to a computer, they should at least have a really user-friendly website, with instructions that can be easily followed by the average consumer. (Hey, I have 30 years professional experience in IT, and even I couldn’t make the website work!) And, most important of all, the website should have a “fall-back” option: some way to ask a human being what to do next, either via chat or email. The failure of AT&T to provide this last option, on either website or phone menu, should be a red flag for consumers, and--dare I say it?--to investors, as well, since indifference to the basic needs of consumers is not a good sign for the long-term health of the company.

AT&T / UVerse / anything AT&T is complete and utter trash
their customer service is ###ed (and not a single on of them are in the U.S.) - AT&T only employees non-educated $5/hr workers here
in the Phillipines, China, India they pay them 80 cents a day
their service is garbage
the secret that they don't want out is that they illegally send 'updates' through to their modems or drives which burn out the old ones and then you have to buy new from them
they also send repairment around in trucks to customers during the day and unhook their satellite or dsl connections so the customer has to call and have a 'service technician' come out - and then charge the customer for that
i have removed all service from this company and gone with clearwire and DirectTV

remove AT&T from your house
destroy AT&T
as a company don't purchase anyhing from them

I recently purchased a new phone from AT&T. It is a great phone. The problem with the phone is that it will freeze up when accessing different application or making a phone call to a person. I tried returning the phone back to the store within the first 15 days but the sale associate stated that she did not see anything wrong with the phone. The phone work fine in the store. I was not thinking of the location at that time, because I live on a military installation. 30 plus days have passed and the phone is still freezing and giving me problem.

I went back to the store and explained my problem to the sale associate but she did nothing but gave me grief. She was not friendly or polite. I understand store and company policies. That they cannot accept the phone back after 30 days. I explained to her because I live on a military installation, the phone is not going to work properly. I do not have a problem paying extra for a phone that will work on the military installation. All I want to be is a satify customer. The sale associate did not care. She treated me like I was a bum off of the street.

I never felt so humiliated in my whole life. I called AT&T customer service line to file a complaint and the AT&T associate said that the complaint may never be heard. I asked him for an email address so I can file this complaint myself. I even asked for the vice president, CEO or some high offficial address so I can express my oppinion. He said he did not have no such address. I asked him to file the complaint anyway and he was hastened to so. I not sure he did because I asked him to send me comformation of our conversation.

I have yet to received anythime from the company. I am asking for three problem to be solved; (one) the sale associate attitude, (two) the phone problem that I am experience, (three) the customer sale associate who did not want to file my complaint. I do not know if the AT&T represented will ever view this, but something needs to be done.

Ma bell was notorious for corporate greed and customer abuse long before lily tomlin lampooned her on laugh-in. And in today's att screw-u-verse, the corruption continues.

Is at&t u-verse (Att uverse) serving the people or fleecing the sheeple?

Those of you still relying on mainstream media for news may be unaware of what occupy wall street and the global revolution have planned for tuesday, may 1 2012:

Http://tinyurl.com/occupy-mayday-2012
Msie users google this: (Occupy and ("may day" or mayday) ) - site:facebook.com

But for those of you in the occupy movement looking for some last-minute may day recruits, what appears to be a rapidly growing base of disgruntled at&t u-verse customers might be a target-rich environment:

Http://tinyurl.com/att-screw-u-verse
Msie users google this: ("u-verse" or uverse) and (Complaint or complaints or dissatisfied or sucks or sux)

The following is a classic example of how ma bell continues to treat her customers like chattel, cattle or worse. We are masking some names, dates and numbers, but everything else is as per the story and supporting documents we received:

A little over two months ago, an at&t telephone and dsl customer we'll call "pl" needed a wireless internet solution for her new tablet computer, so she called the number on her phone bill and eventually wound up speaking to an at&t sales rep. The rep offered pl an internet access solution that would support her old notebook as well as her new tablet for $24.95 a month plus a one-time $100.00 modem charge, and promised pl two $100.00 gift cards if she agreed to transfer to the new plan. Pl accepted. Installation was scheduled for sometime during the day on march 1x, and pl was told to expect ups to deliver her new modem "a couple of days" before that. By march 1x-1 no modem had arrived, so pl made a followup call to at&t. She was assured that ups would deliver the modem that evening, and that the installation tech was still scheduled to come the next day.

Like many 99 percenters, pl has to work two jobs to pay for the greed of wall street and the wars and waste of washington. She had taken unpaid time off from her day job to be home for the new internet modem installation, but was hoping to still be able to work that night. By midday no installer had called or come by, so she made another followup call to at&t. This time - and for the first time - she heard the word "u-verse", was told she was supposed to either open the box and install the modem herself or pay an additional $160.00, that the technician was coming by to terminate her dsl not install her u-verse, and that she didn't need to be home for that. That meant pl had sacrificed a day's pay for nothing - and that at&t expected a person with absolutely no it training or experience to install their own cabling, configure a wireless access modem, and activate their own u-verse service!

Pl didn't have "an additional $160.00", so she opened the box and did her best to follow the complicated instructions inside and configure the modem. It didn't work. But after holding 20 minutes then spending an hour more talking to an escalation of u-verse support techs, she learned that she had done everything right but the problem was the u-verse activation software did not work with some major web browsers - including hers. The u-verse tech finally activated the service from his end, and began the process of creating an att email account for pl. Pl told the tech she did not want an att email account, and there ended their exchange and - pl thought - her at&t u-verse installation nightmare.

A few weeks passed, then pl received one of the two $100.00 gift cards at&t had promised. Coincidentally perhaps, on that same day she received a letter from the at&t accounts receivable center which scolded and threatened her as follows:

"did you forget to pay your bill? Our records show that your account balance is $164.95 which includes a past due amount of $164.95... If payment is not received by april 2x, 2012 your at&t u-verse service may be temporarily disconnected. If your service is temporarily disconnected, in addition to paying all outstanding charges, a restoral fee may apply. The restoral charge is $30 per u-verse product and/or service on your account... For accounts that remain unpaid for ten (10) days after interruption, service will be permanently disconnected. "

Pl was shocked. She'd paid every at&t bill she'd received, so she called the number in the letter - 800.228.2020 - to find out what was going on. It was then she learned from at&t u-verse's lavonne m. (Employee number lm154x) that from now on she'd be receiving a u-verse bill separate from her at&t phone bill, and that the reason she had never seen her u-verse bill was because it was being emailed to the att email account she never had access to. Pl asked lavonne m. To break down the $164.95 balance for her, but the only amount pl recognized was the $100.00 modem charge. Pl paid that with her $100.00 gift card, and asked if she could wait to pay the remainder until she had a copy of the bill to review. Lavonne m. Told her that would be fine, and assured pl that her u-verse service would not be disconnected.

Lavonne m. Lied. At just after 8:00am on the morning of april 2x+1, u-verse disconnected pl. She called att uverse and asked to speak to lavonne m. , and was told that "wasn't possible". She requested to speak to a supervisor, and after holding several minutes got one and shared her sad story. The supervisor coldly told pl her only option at this point was to pay the $64.95 balance plus a $30.00 reconnect fee. Pl refused, and demanded to speak to a manager. She was again told that "wasn't possible", but she could leave a number and a manager would call her back. Pl did. Six hours later, an at&t u-verse manager who did not offer her name or direct extension did in fact call pl back. Pl told her everything in agonizing detail, based upon which the manager restored pl's u-verse service so long as pl settled her balance by may 1x. Pl agreed, with the stipulation that she would not pay the bill if she did not receive a bill to pay.

Deciding not to wait, that evening pl set out to settle her affairs with att uverse. She called 800.228.2020 and couldn't get past the bots to a human, so she went online to "chat" with at&t u-verse support here:

Http://www.Att.com/esupport/main. Jsp?Cv=812

She connected and started chatting with a support rep named rajma-something whose english was not, in pl's words, "american". She said she had a billing issue, and raj replied he could assist her if she gave him the details. Pl typed away. Raj asked questions indicating he did not understand, and pl typed some more. After several exchanges with lengthy delays in between, raj declared his role was actually tech support so he couldn't help her. Pl demanded to chat with raj's supervisor. He came online with another "indian-sounding" name and had pl jump through the same hoops as raj did before admitting he could do nothing to assist her either. Furious by this time, pl introduced the supposed indian to some choice american expletives, disconnected and went to bed crying.

The following morning, pl called the 877.288.7973 number "raj" had given her to track down her second and missing $100.00 gift card. Not surprisingly, it was the wrong number. She then found and called the right number - 800.288.9983 - and connected with the at&t rewards center. Employee number ev2455 checked her account, apologized for their "input error", and assured pl her second gift card would be on its way "in a few weeks".

Finally, pl called at&t u-verse billing support yet again to try to find out what the composition of her unpaid balance was. When she did, she was surprised to hear the balance was now $48.00 higher than she'd previously been told, the increment being one more month's u-verse billing. She advised the billing rep that she'd been sold 6meg internet service for $24.95 a month, and that she would not pay a penny more. The at&t rep said that's not what their records showed, and there was nothing she could do to correct it. Pl demanded to speak to a supervisor again, and was placed on hold for several minutes. When someone finally picked up, it was not a supervisor but another billing rep! Pl was ready to explode, but instead again declared that she'd been sold 6meg internet service for $24.95 a month, and that she would not pay a penny more. Unlike the last rep, this one promptly reduced pl's monthly rate to $24.95 and applied retroactive credits to correct the overbilling!, which along with the "un-input" gift card pl now believes was intentional.

What do you think, america? Is at&t u-verse serving the people, or fleecing the sheeple?

In June, 2011, when we were planning our move from Alexandria, Indiana, to Mooresville, Indiana, I contacted ATT to transfer our phone and Internet services. After going through the whole process and documenting everything, we moved. Then to our dismay, ATT started charging us for breaking a contract and starting new service. After several months of trying to resolve this with ATT, I resorted to posting the problem on Internet sites for complaints. That finally got quick results. Kathy, ATT customer relations appeals and escalation team, contacted me and corrected the problem.

Now, when we just moved again from Mooresville to Hartford City, Indiana, the same old problem arose. ATT is once again charging me $150.00 for breaking a contract, although the contract from Alexandria had expired. The strange thing is that they just paid me a check for $117.97 to finally pay me up for the overcharges of last year!

I have twice called Kathy, ID #VS3264, on April 16 and again on April 27, leaving detailed messages each time. I have provided her the case number from last year to reference. I have not received any response thus far, thus I am posting the same continuing problem on this Internet compliant site. It seems that is the ONLY way to get a response from the giant, impersonal ATT corporation. If they would just treat their customers fairly and respond to them, this would not be necessary.

I was interested in having the u-verse with at and t. They had schedule a technician to arrive. They did not. I tried to check my status on line and it was not available. On the day they did not show up, I called at and t. After passing me around several departments, they told me that for some reason, my account was cancelled. They had schedule me for another date one month later. This time they showed up however, they said they could not install the services for a box of some sort is missing.

Attempt #3 came when a rep was going around out building saying that they had install the box needed due to the demand of people. For this attempt, I took a day off. Guess what the technician did not show up again! And when I got a hold of someone they told me that they could not install u-verse for there was a part missing! And check this out, before I could get a hold of someone, I check my status online and it states that my installation date was scheduled for dec. 31, 2036!

I ordered uverse tv back in october. They have been out to install a total of 6 times. Each time it is the same story, the other department did not do what was needed. This company is totally disjointed and has absolutely no regard for their customers. There sales and product offerings are a scam. I would recommend that no one do business with at&t as they can not be trusted and are totally out of control. If I had the opportunity I would divest all service with at&t. This is what happens when a company approaches a monopoly in a particular area. Sound familiar?

Do not subscribe to AT&T Connect Tech! It is a scam. It claims to provide service to speed or fix your computer for $15/mo. A credit card number must be provided up front to proceed. An agent gains control over the computer and attempts to fix it. An application is placed on your computer for remote access (remove it immediately). I tried to cancel the subsciption by calling the number provided by AT&T Connect Tech and was placed on hold for over 6 hours (until phone battery died). There is not an email for the service to cancel it. The phone number for AT&T Connect Tech listed on the AT&T web site cannot resolve the issue. I've contacted AT&T. AT&T is totally inept in addressing the issue.

Att; disputes 2 credit bay area
Attn; bay area credit service
Billed by [protected]@t for services i never received. did place an order in december and canceled it due to the need to file
Bankruptcy 13. in march i received a bill from at&t for $95.41, and called them immediately and customer service
Said they could see i never had service and would note the account. this was in march. i received a bay area credit
Service llc bill, dated april 13, 2012 as a collection agency for $95.41 for services never received.
I consider this fraud against a senior citizen, a felony and will again call and this time write att&t for this fraudulently
Charge of $95.41, when at&t them selves have no record of any service to my home... please correct your records
And communicate this fraud charge to at&t and i shall do the same.

Many companies like GAP; AT&T; Deloitte are requesting "FOUR DIGITS" of SSN (Social Security Number) or DOB (Date Of Birth) either directly on their job-application site are forcing the recruiters to submit this information, prior to an actual employment offer. These companies and their recruiters do not provide any guarantee of safeguarding the data. Applicants who are not comfortable are being discriminated by being eliminated from submission to the pool of job applicants.

I transferred my 3 yr AT&T DSL to a new address and was promised to get one year promotional service @$19/month. Since April I have been calling the AT&T billing office that the charge of 35.84 is wrong and every tinme they assured me that it will be fixed. It has never occurred and it appears nobody knows what they are doing. They will act like robots, your name your last 4 digit SS can you offer you infor on promotion the bill will be fixed in 3 cycles. When you call nobody knows what is going last call today they transferred me to the rewards section. Frustrating and what an inefficient company Still struggling to fix my meal further more they are charging 5-6 dollar to the bill because of late fee. I am amd and frustrated with AT&T!

I had visited a ATT store while in Santa Cruz in August, scouting a place to live. I found that place and I called the ATT store to order the service while I was back in xxx packing, so I could get internet started ASAP. I am partially home-bound and the internet is my connection to the outside world. It is very important to me. So I called from xxx and got an installation date, then I moved to Santa Cruz. When I got there, a day early, I went to the ATT store and they told me the order was in and there would be no problems. But that installation did not happen. They had the house number wrong.

ATT finally comes to do the installation and at this time I'm told I would be getting Uverse and not the DSL I had signed up for, and that would have been fine if they still gave me a the package I signed up for. A package implies one bill...a combined account. I did not have any choice but to accept this. I was NOT told I would get two separate accounts. I had been in my new house for almost a week without internet so I agreed. If they had told me at this point that I would be getting two bills, I would have refused it even tho that would mean a longer wait time. When I decided on ATT, I had been looking at several providers and plans. For the same price, I could have gotten ATT internet only, plus a VoIP phone but decided that since it was the same price I would just get both services from ATT and pay ONE BILL.

So they set up the account finally and everything works. Then I get a bill. It was for over $200. Now the account was supposed to be $49 a month. This bill apparently carried a $100 charge for a modem. I was never told I would have to pay for the modem. When I called they said that this money would be refunded in the form of a gift card...now remember that. They are supposed to send me a gift card for $100. It was also explained to me that the $49 was a special rate and that I would be billed at the regular rate for 3 months and then credited back that amount on future bills. This made no sense to me, but I accepted it. So I paid a lot of money, way more than i was supposed to pay because I was told I would get this amount credited back. Then I get another bill, this time in the mail, asking for a different amount of money than was on the first bill. Since I had such difficulty the first time I had to go through ATT's phone tree, I decided to go in person. I went to the ATT store where I purchased the serviced and asked them to sort it out for me (these stores fyi are not owned or operated by ATT). They told me... THIS IS THE BILL YOU PAY, THE OTHER ONE YOU CAN IGNORE. So I paid the overcharges on the one bill and two weeks later I get a late payment notice with a threat of cutting service if I don't pay. So this lead to probably my second phone call with ATT. This took hours and at the end of this call I was painfully and unhappily aware of the fact that I was getting two bills and that they would maintain two accounts here. So I had to pay the second bill, but I do have to say that someone at ATT did go through my billing and gave me a lot of credits to try to make the bill more inline with what I was supposed to pay. But it was very confusing, and it took over an hour. She credited one account for items charged on the other account. Now since they cannot by law combine the service on fiber optics with the service on copper into one account...why is it that I was constantly overcharged on one and credited on the other...a process so confusing I lost track of how much I was actually paying. It never came out $49 a month. This should never have been sold as a package. And then my gift card arrived.

Instead of the $100 as promised, the gift card was only $75. This took another phone call and over an hour on hold to fix, they just credited me another $25 and then I paid my bills with the gift card. So you might think...what is she ### about, she got the refunds right? Well what I am ### about is the necessity of having to call ATT every month and spend HOURS on their phone tree. This was one call...the first agent told me that they were ATT Phone and that I needed to speak to someone in Uverse and they transferred me. That next person told me I had to speak to someone from Uverse California, that they were in the midwest, and they transferred me. This time the agent told me that they were ATT Phone California and that they could not help me with Uverse, and they transfered me...to someone who said they were Uverse but not California and that they would transfer me again. This is typical of how these conversations went, getting transfered form one agent to the other. If ATT can't combine Uverse with traditional phone accounts then their phone trees should not cross, they should have a totally separate system for each, but apparently they don't.

The frustration that I felt going through these phone trees, and I had to do it about 4 or 5 times, was enormous. Why is this so difficult? Why can't someone look at this account and fix it? Well we are up to I think late January now, and I get another notice from ATT, saying that because I have made changes to my account that I no longer qualified for the discounted phone service and my account would now cost $10 a month more. I did not make changes to my account, ATT did and now apparently they want to charge me for their mistakes. So again, I had to go through that damn phone tree, speaking mostly to people who were incapable of helping me. But I did get it rectified.

Even tho they did rectify problems, I lost my faith in ATT. In the 4 short months that I had my account with them I probably spent 4 to 5 hours on the phone with them, which I think it totally unreasonable, especially since the majority of people I spoke to had no clue as to how to handle this problem. But mostly I felt like this company was hell bent on ripping me off...and this may or may not be true, I do not know what drives them but I assume it is profit, and every month I had this service I was charged for something I was not supposed to be charged for, and at the end of January I came to the conclusion that I had to sever my ties to ATT and close my account or they would literally drive me crazy. So I did. I was told by an agent at the time they would charge me a termination fee and I went on a tirade about why I should not have to pay it that the reason for closing the account was the problems I had with billing and those were ATT's fault. But she did not do anything about that. A month later I got a bill with a $22 credit from Uverse. Then I get another bill for about $34 from ATT phone. I called again, my idea was to have them credit the $22 to the other account. I was not looking for a freebie but I told the agent that I wanted to pay the due bill with the credit and that I would pay the balance upon reciept of an itemized bill stating clearly what the charges were for and that this would be the last bill...I wanted assurances that no other bills would show up...but this was more than the agents could handle and I ended up hanging up on them after the 6th transfer because I was too frustrated at that point to be reasonable. But I did find an email address for billing problems so I sent my complaint there. In the meantime, I get a call from a collections agent that ATT sent my $34 bill to collections. Of course I was livid, I had not sent them to collections for not sending me back my credit! Well finally I got a response to the email. A nice apology, she credited the full amount to my account, closed it, and said that they would recall the collections and they gave me a confirmation code. But they were clear in their email...I'm sorry I can't help you with Uverse and right now calling is the only way you can contact Uverse billing. Well the last thing I wanted to do was go through that phone tree again, and since I had a $22 credit I thought well, I don't have to deal with this. Then, a few days later, I get a check from Uverse for the $22 and change. So, you would think that this is the end of the story... but its not.

Two weeks later, I get a bill from Uverse for $36, a new charge, for early cancellation. I had to set the bill aside for a few days, just thinking about made my blood pressure go up. Of course, I knew that this would happen, that is why I insisted on getting an itemized final bill before I paid the $12 difference between my balance and credit...I KNEW THIS WAS GOING TO HAPPEN! So after sitting on it a few days, I finally called and spoke to a helpful person who at the end of the conversation, credited me the $36 and marked the account as paid in full. Now if this was a normal situation, I'd say, phew, this is over...but I am waiting to either have a problem now with the collection agency, or I will get another bill. I'm just waiting.

So some of you may still be saying...what is she ### about? Well, I do not have itemization of the charges I incurred during my 4 months of service. The electronic billing is very difficult to follow, finding the itemized charges, its like a hidden feature. Also, I could not open my Uverse account and my phone account at the same time, the browser would not let me, so I could not look at the bills side by side. Also once I cancelled the service I lost access to online billing, so again, no way to see what the charges are for. I never wanted two accounts, I wanted one simple bill.

I suspect that much of the confusion leads to overcharges and that the typical consumer is too busy, too trusting or just doesn't care to check. I would love to see an audit of ATT accounts to see how many are being billed innapropriately. I would love to see an investigative team look into this and see how much money ATT is making by overcharging.

The gimmick with that gift card to reimburse me for the modem, I would love to see an audit done of this system to find out how much of that money goes unspent. I suspect that ATT benefits financially from all this confusion, but I am not accusing...just suspicion based on experience. Because if this is not a deliberate fleecing of their customers, than it is an indication of gross incompetence, that this new Uverse service was rolled out without much thought as to how this would affect customers. The actual service might be just fine, I have no complaints about the internet speeds or phone service I was getting, all of my complaints revolve around their billing. I have heard of other cases similar to mine. One woman set up a phone account with internet that was supposed to be for her business. She got the bill for phone but apparently the bill for Uverse went to a different address, she never got it, and the internet account she used daily for her business was turned off. I know I am not the only one having these problems. I searched the internet and found thousands of complaints.

I consider phone and internet essential services. No one should have to jump through as many hoops as I did, no one should have to spend that many hours on the phone with a service provider. It is ABUSE. People need their phone and they need their internet connection, and they should not get fleeced in the process. People get stressed out enough dealing with money issues, the recession, and life in general, no one should have to spend hours getting transferred from one agent to another just to dispute a bill.

For me, the main complaint is that I did not get the package I signed up for. For whatever reason, ATT can sell fiber optic Uverse accounts here, and in some areas, they can combine that with a fiber optic Uverse phone account, but in my area, for whatever reason, the phone accounts are not available. Had ATT informed me of this, I would likely have opened Uverse internet service with them and opted for a VoIP phone. But they did not inform me of this and when you factor in their ethically questionable billing practices into the mix, I could no longer continue to do business with them. I found another company from whom I was able to purchase a combined internet and phone package for $55 a month, and I have gotten two bills and both of them have been exactly the amount I was told it would be. No gimmicks, no special rates, no contracts, no early termination fees AND...TWICE the internet speed of my Uverse account and here's the kicker...this company rents the copper lines from ATT in order to provide this service. So this company can provide me better service for less money using ATT cables than ATT can provide me.

I encourage EVERYONE to scrutinize all of your bills. Because it is not just ATT, most of their competitors are doing exactly the same. Beware the 6 month or 12 month special rates, and beware the promised refunds and rebates. Audit your bills for a year if you can and challenge all the over charges. Get yourself on a plan that is a flat rate for service. And if you can, leave the big companies and sign up with an upstart like Sonic (with whom I have service in Santa Cruz through a LOCAL company called Cruzio) and let the big boys like ATT know that they can't get away with it anymore!

To whom it may concern, I shon will like to make a complaint about my at&t u-verse account. I have been a customer sense June of 2010. One of my friends told me about at&t u-verse she enjoyed this cable sooooo much, they did not offer this in my neighborhood. When at&t u-verse was offer in my neighborhood, I jumped at the opportunity to be as happy about this cable company as my friend was. The technicain came out and did the hook up, he was so politet and nice.I was in loveeee with my new cable at&t u-verse, no one could tell me about this company because I love it to much.My bill was what they quoted me, the first two months. After the two months my bill has been going higher and higher each month.I call every month to talk to someone about my bill.It is getting to be ridiculous that I have to call every month! I am not as happy any more, I left comcast because my bill will be a different amount every month . I had to down grade my plan because of my monthly bill.please help I want the love back!

I visited a local AT&T store earlier this evening. It was tragic! I had to wander about looking for someone to help me. Eventually I was invited to sign in so that I could be called "shortly." Well, a mere 15 minutes later I was approached by a sales consultant, Krishna, who was eager to solve my problem and get me out of his hair. Without waiting to hear the complete problem he tells me, here's the problem, your mute button is on, see, look it works now...after his repeated attempts to tell me my phone was fixed I said, "No it isn't!" rather loudly because I had to be heard over hiim. Unbelievably, Krishna began to yell, yes, I said yell at me saying, "Why are you yelling at me?" At this point I asked him to find someone more polite to help me, he stomps away, saying, "Warranty problems need to be handled elsewhere." (No, this was not a child). Long story short, I found the manager and relayed my story to him. He did not apoligize or address the exchange, which he would have heard, except that he was dealing with another needlessly irate customer of his own at the time. He helped very little and took five minutes to "go in the back" and find out to whom I can complain about Krishna.
Once in my car I attempted to call the number of the complaint manager, given to me by the store manager. Bryce (if that is his real name) answers his phone as if it's a friendly call, the words AT&T did not cross his lips. Well, after I verified that he was indeed in charge of the Dixie store, I proceeded to tell him about the sloppy service I had just recived, and he, "bless his little heart" asked me to define sloppy. My head spun all the way around. Once I came back to myself, I told him that I was not suprised that he would need the term defined, as his own service was also exceptionally sloppy. At that, Bryce A. Richmer, AT&T Sales Manager extraordinaire, hung up on me. Wow, really, AT&T. Really?

We are very dissatisfied with direct tv. We were told back in december when we signed up for direct tv and at&t that our bill would never be over $108.69 with both combined because of the package we had, but ever since december we have been paying well over $120.00 with both combined. Since this is their mistake and lack of communication with direct tv and at&t we don't feel like we owe all of this money and that we should receive a refund from them both. Every month we are on the phone for approximately 3 hours going back and forwards from direct tv to at&t trying to straighten things out but got nowhere. And they also told us no contract which was also a lie because we can't cancel our services until december. Just the direct tv bill itself they say we owe $119.77 and with at&t it's $88.69. So, at the end of december we will cancel our account and it's not the money it's the fact that they were very dishonest with us!

I ordered internet service through AT&T in February 2012, I signed up on promotion rate of 19.95 for one year and free modem is promised on signing up. After getting started service I was sent bill for $156.00. I was charged for modem and highest monthly bill possible. When I called first time customer service I was told it was system error and It will be corrected, but I got bill for same amount, when I called again AT&T customer service, I was asked to pay the bill no adjustment will be made further. Customer services representative was arrogant and hung up on me. I called again waiting for hours to connect back to customer service and still I am not able to resolve the issue. I am not able to get hold of customer service rep or account manager. I need help. I don't know what to do further, I got this link through search and writing my painful experience with AT&T.