AT&T’s earns a 2.2-star rating from 2170 reviews, showing that the majority of telecommunications consumers are somewhat dissatisfied with service and connectivity.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
auto subscription charge
AT&T has been charging my phone bill for "ATT Navigator with promo."
This is what they give back for No paper bills and AutoPayment!
Check your bill!
The complaint has been investigated and resolved to the customer’s satisfaction.
i'm not paying the bill
Account #: [protected] I ordered AT&T DSL through Direct TV. An AT&T service man came out to set everything up for me, however the DSL modem had not arrived when he came. So ran the wires and left instructions on how to hook the modem to the computer when it arrived. When the modem arrived I did as the service man's instuctions said, however the internet never worked. I called AT&T, they said they would send a service man the next day. The next day, which was a Friday, the same service man showed up around 9:00am and 11:30, the internet still wasn't working. He made several calls to his home office and AT&T support, nothing was working. He left for lunch and came back that afternoon after making another house call, but I still had no internet service when he left at 3:30 that afternoon. So I went the whole weekend without service. Then the next week it finally started working, but only for 10 minutes at a time. I could get logged on and get a page loaded and it would kick me off and I would have to start all over again. After having a terrible a few weeks of no service and then crap service, I called AT&T to cancel the DSL service. I asked them to send me return label so I could return the modem. I also told them at this time I would not be paying for this service due to the fact that I did not receive any service! This took place in December. Come Feburuary, I still had no return label for the modem and I was still being billed. I called again, was on hold over 29 minutes just to have someone tell me she would take care of it and would have a return label put in the mail for me that day (2/13/2012). On Feb. 19 I mailed the modem back with the bill and a note saying I would not be paying for service that was not received. Now AT&T has sent this bill to a collection agency to try and scare me into paying it, and it's not going to work, I AM NOT PAYING FOR SERVICE I DID NOT RECEIVE!
That is as far as i know intresting. last i knew at&t dsl is a seperate service. you need a phone and data line. i had a phone/dsl line in my place through at&t. i never had bad service because i had it set up with 2 lines through at&t [spoke to them no one else to set the oder.] they upgraded me for free when it went to u-verse tv/internet/phone[note i been a customer for 25 years and idk they just gave me it.] sounds like the direct tv company set up your account with at&t wrong.
bait and switch and unethical billing
I received an offer from AT&T to "Valued Florida Resident" offering me: a) Home phone (no frills) for $16/mo; b) long distance for $4/mo; c) Basic Internet $14.95/month. I was told that my estimated monthly bill, with taxes and fees, would be about $42.55 per month. I was also told that my first bill would be higher, as it would cover a month and a half. My first bill was nearly $75. I didn't pay much attention. Then my second NON ITEMIZED (is that even legal?!) bill was $75. This time I called the company. I was at work (because they are only available 8 - 5 M-F because they care so much about their customers). The man told me the following lies: a) AT&T home phone service pricing went up since I signed up for that plan (so the offer was suddenly no good?); b) I had to pay $14/mo long distance because I did not "bundle"; c) the only way to get my bill down would actually be to ADD services and bundle them -- add call waiting, 3-way calling and a bunch of other stuff I don't use. He could get my bill down to $61.99/month. Apparently the deal I had signed up for was null and void (illegal). I paid the $61.99, as I didn't want a late charge. Then I found my original paperwork. I was livid. I contacted the company again and was told immediately that my plan would go back to the original and that a supervisor would be contacting me about crediting my account. I'm still waiting for that supervisor to call. Oh, and my phone still had 3-way calling on it that I don't want. How do they get away with this clearly illegal way of doing business?!
If you read the original post, you would see that my complaint is that it was not corrected. And if it does get corrected, it will be because of me, not them. If you believe this was a "mistake, " you need to talk to a few other AT&T customers (or just read more complaints). This thing, I now see, isn't all that uncommon.
Is thre truly a complaint department for ATT and do they care about their long term say 50 years plus customers ? How can they turn off the phone service on person who needs the phone for his pacemaker interrogations .Yes ATT is aware of the need for phone service because of the pacemaker. This was done on computer glitch NOT for non-payment . Days and hours on the phone has not re-establish phone service after a week . I was assured times and dates the phone line would be re-activated .This has not been done . I actually heard a supervisor tell an agent theat she had been on the phone to long withe me, I was assured the problem was resolved, phone service would be re-established and a follow-up phone call would happen . This did not happen .
There has been 5 work orders to re-established service in 2 weeks, 4 in last 4 days .The 5the gave service for 13 days---the Internet service was never discontinued which was on the bill .
Any input ?
yahoo email
I am a former AT&T DSL customer. When I left AT&T, they allowed me to keep my Yahoo email account active for free. But since that time, my email account has been compromised and has been repeatedly sending SPAM to everyone I ever knew. I tried deleting my account list, changing my password - none of this helped.
I have spent countless hours going down EVERY avenue with both AT&T and Yahoo, both online and on the phone, to get my email account shut down, but NOBODY HAS BEEN ABLE TO DO IT. Today alone I spent an hour on the phone with AT&T, and was re-routed through 4 people. Each person promised that the next person they transferred me to would be able to shut down the account. I finally gave up. THIS IS RIDICULOUS. Who can help me?
For the past two weeks (12/27/13) I have experienced exceptionally poor AT&T Yahoo performance and responsiveness. Often when going through the AT&T Explorer connection the email will not respond, when it does it is extremely slow and often the only way to retrieve my email is to go through Firefox or Google. Initially I attributed this to the heavy holiday user load; however, it has not improved and even getting to here was a struggle.
On other servers the yahoo news is as responsive as expected and the emails can be retrieved normally.
What is happening to Yahoo through Explorer? Current service is a poor shadow of previous experiences.
billing and contract cancellation
I've had AT&T for several products for various amounts of time. I had internet with them a couple years ago that made me pray for Dial-up again. After several "tech" visits and product replacements I cancelled the account and as directed mailed back my wireless router. Several months later I got a bill for seveal hundred dollars for this router. After tracking the package and knowing they had recieved it (it appeared the lost the router as it did not get checked back into their system) I was told I still had to pay or it was going to go on my credit. Stupid stupid company!
Well, stupid stupid me... I signed up for an IPhone with them which came with a 2 year contract after a year I lost my phone and called to see if there was a way to track or locate it. The CSR said no, but she could freeze my account, and I thanked her. Several weeks later I still could not located my phone and called them back as I was still recieving bills for $70+/month. The CSR asked if I wanted her to cancel my account. I thanked her and said yes, please do. She said she did, yet I still received these insane bills for a service I hadn't used in over 3 months! The CSR I spoke to that time said I still had a contract and would have to pay that out, even though the previous CSR never said anything about the contract when she asked if I wanted to cancel. Another call a month later I was told if I had an old phone I could have it activated to take over the old acount for only $15.00/month. Of course I had an old phone and $15 was better than $70+ for a product not being used. As directed, I called back to have the phone activated. A month later I recieved 2 $70+ bills! They signed me up for another friggin contract! Aside from Wells Fargo, AT&T is the worst company I've ever had to come in contact with! I called again to figure out what they were up to. Apparently the old phone I had was a smartphone so in order to active it a new contract came with it. None of this was ever explained! I was then told to purchase one of their go phones and get rid of the smart phone. I went into a local AT&T store, paid $119.00 and purchased my go phone. Somehow in this purchase they signed me up for another contract without telling me! These people are HUGE SCAMERS. Another month later and 3 cell phone bills for a product I hadn't even used! I went into another AT&T retailer to fix this. They said I had to pay the outstanding balance plus the amounts to pay off the contracts. Over $300+ later I thought I finally go rid of these stupid people. Oh no, not that easy either! I am still getting bills. When I've called and explained all of this again to them I was told I had to go back to the retailer I paid because they don't have any record. This was in another state as I was in the middle of moving and traveling for the holidays. Today, I have been sent to a collect agency for another $321.93.
For your sanity go ANYWHERE ELSE other than AT&T!
inept customer service
It took 2 requests and 2 weeks to get service installed. When the tech was installing he told me that the service I was told I was going to get was not available. While the tech was there I was not able navigate to google.com or msn.com to conduct internet searches. This required over 2 hours on the phone to customer service to find a work around. Within an hour of the tech leaving and 10 minutes after I resolved the browser issue, the service went down. Over the next day and a half I spent another 4 hours on the phone to customer service to resolve the spotty service. On the third day of service I attemped to cancel. I spent almost 2 hours on the phone to customer service trying to cancel and arrange for the equipment to be returned. I gave up after the 7th represenative wasn't able to help me return the equipment.
I refuse to give AT&T a dime or spend another minute on the phone to customer service. I purchased a verizon hot spot and I have faster reliable service.
The complaint has been investigated and resolved to the customer’s satisfaction.
double, additional billing and worse customer service
I switched my home telephone, cable and Internet service to AT&T on 4/2011 as ATT cell phone sale representative told me he could offer me a better price than what I had with Charter Communications. But after the installation on 4/26/2011 ATT Uverse keep charged me extra money for DVD and service for receiver so i hace to call and disputed the bills with ATT uverse every month . Finally I could not keep that happened so I cancelled the service on November 2011. Until now, 4 months passed they still charged me again and again . Again I have to call every month and disputed with the customer service plus told them that my account already was cancelled. I am very upset as sometimes the customer service tried to hang me up .
Please
The complaint has been investigated and resolved to the customer’s satisfaction.
My husband and I moved to San Antonio recently and realized our current internet service could not be used here. Therefore we bundled through Direct TV to have at&t uverse. I was under the understanding that it was wireless. Meaning no phone jacks! However when I received the uverse it did require a phone jack that required a tech to come out and fix it. I argued with at&t for hours about paying for the tech to come out. I feel like they didn't give me what I asked for so I should not be responsible for the tech fees. I have now recieved my second bill of $190.00+. My service should only cost $29.99. They did agree to waive charges but here they stand on my second bill. Also in the process they only made it so one phone jack worked (the one in the kitchen.) So I had to have a second tech come out for that. THIS IS HIGHWAY ROBBERY! I have never experienced such horrible customer service.
warranty
AT&T & Samsung Infuse.
You can both take this to the bank.
I Sam Lindsey will never ever pay for any produce or services from either AT&T or Samsung.
I renewed my contract with AT&T and switched from a Palm to the Samsung.
I was happy with the Samsung until it stopped charging.
After taking it to the AT&T service center, I was told there was something wrong with the phone and it was replaced.
This past week it started doing THE SAME THING !
I again took it to AT&T and told them it was doing THE SAME THING.
After checking it out, AT&T had the balls to tell me there was a small piece of corrosion where the phone plug was and IT WAS NOT COVERED UNDER THE WAREANTY and if I wanted to use my insurance, it would be $135 and they would mail me a phone.
You both can take your phones and service and stick them where the sun does not shine (that is if you can figure that out).
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello,
Samsung would like to invite you to contact us to talk about your concerns. If you send us your name, phone number, phone IMEI, and email address to Social_Support_Mobile@sta.samsung.com, we will contact you to see how we can help.
Sincerely,
@SamsungCarla
Samsung Support
faulty remote control
For the THIRD time, the remote control for one of my tvs U-verse tvs just stopped working properly. I am unable to get acess to my tv stations because of this failure. In the past I have called AT&T U-verse for phone assistance, which was provided at great length and there were still issues left open.
As I have mentioned before, I've done this "phone assistance" about three times, spending a lot of my valuable time on the phone.
Since I am NOT a technical person I have no way of knowing if this will be an ongoing problem or if AT&T can do anything about the remote. When I make these lengthy "phone assistance" calls, no permanent solution is ever offered.
Normally I do not threaten, I usually just make my move. In this case it would mean a lot of trouble to ME if I were to switch company's right now. BUT I CAN...please see what can be done to settle this REMOTE CONTROL ISSUE with AT&T U-verse in a timely manner.
my name is dorothy claus I am 62 years old have no voice due to cancer I have bad knees so not able to get out except to dr. my son robert when he lived at home had uverse internet tv and phone service hooked up for us he has since gotten married and moved he doesn't remember four digit pass code or childhood favortie character...he can not call durring day he has job doesn't allow him to use phone we need to have a tech bring out new box for tv have tried to work on line with getting tv to work...I have paid bill since son got married you don't care who pays bill but more word about security of who sees bill or tries to get help please contact me on internet at r_claus@sbcglobal.net this is my only way to communicate with world since I have no voice...if you need to put service into my name don;'t care just want tv to work at 181.00 a month I should not have a problem with getting someone to make tv work...
tech messed up my sourrond sound
I have uverse t I have spoken to a tech abouth my t v frezze I has called appromatly 5times befor sending some out and ehen they sent some out the tech stated the reason why mt tv is frezze because of my surrond sound he unhookked he was not suppose to do that I calles att back I ave almost another 2 hours on phone nothing is getting resovle I consering canseling this is the worse I have been threw
The complaint has been investigated and resolved to the customer’s satisfaction.
customer service
I recently went to an AT&T store because I was having trouble activating my new company cell phone. I proceeded to the counter and waited for my turn. I watched as different sales people walked past me and helped other people and ignored me. After about 10 mins of this, my blood was boiling. Finally, a guy walks over and announces that I need to sign in at the door. He said there's a sign when you enter clearing stating that I must sign in, then he thanked me for my patience! What an a-s! First of all, I walked in behind other people who blocked my view of the sign. Secondly, even if they hadn't blocked my view I would've thought is was for internet access or something along those lines. They need to make it clear and stop people as they enter the store. The 'thanks for your patience' comment was ignorant and condescending, he should have apologized. They won't get any of my personal business.
The complaint has been investigated and resolved to the customer’s satisfaction.
goodbye at&t - thanks for nothing
Does it get any worse than AT&T? Their website is the worst. Go to your account online, 3 different times in a day, and you'll see 3 different balances...along with fine print that says your balance may not reflect charges and payments for the last several weeks!
What's worse...they completely screwed up an account, disconnected it due to something that was THEIR fault, and now say it's at least 5 days to reconnect?
Goodbye AT&T - thanks for nothing!
wifi box
I purchased an AT&T WiFi box because without it, my iPhone is basically useless. A few months after the box purchase, WiFi stopped working. I got on the phone, explained how WiFi stopped working & so forth, and a foreigner with a heavy accent politely told me what to do on my computer to "fix" the lost of WiFi. After fixing the problem, of course I got asked if I would be interested in this and that, etc. and I said no. A few months later, it happened again...no WiFi, so I called back and it was pretty much the same thing to fix. And it has happened over and over since, each time more frequently. I grew suspicious prior to this, and I began writing down the changes AT&T was making me do to get my WiFi back. This last it happened again, they told me I needed a new box. Ok, I though, and they made me change things on my computer again that had direct access to the WiFi box. This changes left me with no explorer, no 3G, and of course no WiFi. The next day I went to my computer and UN-DID EVERYTHING, every change that they had made me do and guess what? I had never experienced Faster Internet service on my computer and specially on my phone! It was amazing! That lasted for almost 24hrs. until obviously, they became aware of the change and they disconnected me completely. The new box should arrive in a few days. I have a feeling this is not the end. It's a scam.
Basically they twitch your box, make you waist your time and pay for a service they don't provide. Welcome to the untouchable world of giant corporations that run and ruin everyone's lifes :-/
false advertising / lying salesman
I was contacted by AT&T advertising solutions in January 2011. This phone call was out of the blue - I had never asked to be contacted by them. I run a small online business, and at the time I was looking to build inbound links for SEO. The salesman claimed that if I signed up for a Silver Listing with AT&T advertising solutions, I would automatically receive 1, 000 inbound links through their partner websites. This was a lie! The salesman blatantly lied to my face just so I would sign a 1 year contract with them. I also asked, "Do I need to pay for a silver listing to have a link to my website on yp.com?" He said "Yes, I would have to pay for a silver listing to have a link to my website." This was another lie! I only discovered this after I signed a second 1 year contract with them. Again he said I needed to have a silver listing to have a link to my website. LIAR! After I signed the second 1 year contract, I went on YP.com, and every listing, including the basic listings, have a link to a website. I never needed a silver listing, and the salesman lied to me! I could have gotten a free or basic listing for a lot less! This company is practicing in unethical advertising practices. Someone needs to look into this. I am already contacting my state Attorney General with this information.
The complaint has been investigated and resolved to the customer’s satisfaction.
I was betrayed by a subsidiary of AT&T called Pacific Bell Directory. After 25 years of paid advertising in their yellow page print directory, At&t changed their policy or procedure of screening false advertisements in their publications. multiple false and deceptive advertisements were placed in the yellow page directory under the heading of garage doors side by side with my paid advertisement. This caused unfair competition between my company and many illegal advertisers.
Not only did AT&T betray my trust, but they betray public trust. By AT&T not screening advertisers, the public is deceived. Some consumers receive substandard work, some elderly are taken advantage of and consumers are put at a risk of injury.
Although AT&T claims to have high values and ethics in their company policies. AT&T’s yellow page directory advertising from 2007 to current has not met up to industry standards and guidelines for screening advertisements. To me, it is a crime to publish unlicensed contractors and fake company names with fake addresses. Yes, fake addresses so a service man can appear to be a local company.
I am the only garage door company in burbank with a true physical location, but by 2009 I had to compete with 80+ false advertisements that AT&T allowed in the Burbank book with local addresses. Currently my company must compete with 380 garage door companies listed by AT&T within 10 miles of my location. About 85% of these ads are false and 10 % are miss listed. That is 95% inaccurate and misleading. These are horrible advertising ethics and AT&T’s products cannot be trusted.
billing error
I returned an extra AT&T u-verse receiver (for a second TV) to AT&T via UPS on November 11, 2011, per AT&T's instructions. I was subsequently informed by at least 2 AT&T employees that the receiver had in fact been received by AT&T. Despite this, I have continued to be billed $7/month for the receiver. I have made numerous phone calls to AT&T, and was assured that the $7/month charge would be deleted from future bills. It has not. AT&T is a large organization and it is impossible to reach someone who can take care of this seemingly small issue. Some of the support people I reach via chat (or phone) seem to be located in a foreign country. Nowhere on my paper bill appears the address (e-mail or otherwise) of someone in charge who can effect this change. I am frustrated and not a little irritated. I have wasted time and effort, as well as precious minutes on my cellular phone, trying to have this matter resolved. Please help, if you can.
advertising contract renews automatically
At&t renewed our yellow pages advertising contract without consent.
We have been advertising in the yellow pages for decades. A couple of years ago we decided to discontinue advertising. During the past year we informed every at&t representative who called us that we were no longer interested in advertising.
Today we received a bill for $1, 140 ($95/month) which will be due in a couple of weeks. I called at&t to inform them of the mistake. The representative & ldquo;brian” told me that when the monthly amount dips below $100, the representatives do not call anymore. Instead the old contract is renewed automatically. To cancel I would have to send a registered letter to a special address.
I explained that I knew nothing about this automatic renewal policy.
Brian then told me that as a courtesy he would cut the monthly charge to $47.50. He warned me that this would be a one-time offer.
My position is that I received a product that I did not want. I feel that I should not pay anything for it. A contract requires two informed and willing parties. I was not informed and I certainly was not willing.
Does anybody have any advice?
The complaint has been investigated and resolved to the customer’s satisfaction.
We are interested in speaking with people or businesses located in California who (1) advertised in the print directory of the YP yellow pages (formerly AT&T) and (2) believe they were injured by an automatic renewal program. This would include people whose accounts were automatically renewed by YP, and they were charged for that automatic renewal, without their consent and/or without a signed contract or agreement permitting automatic renewal.
Please call us at [protected] and ask for Tabitha. You may also email us at YPAutoRenewalVictim@gmail.com (YPAutoRenewalVictim at gmail . com )
(Posted October 2013)
Anyone who works for at&t knows this guys is right on the money.
at&t's unfair business practices
What a scam! I currently work for a web solutions company here in St. Louis called CMS Express. I am on my umpteenth phone call with yet another customer who is furious at the bait and switch tactics AT&T has been using. Time after time, folks I have been in contact with are completely dissatisfied with this beast of a company. They will call and call until you agree to a verbal contract of which they will then bill you some outrageous amount of money. The catch is a verbal contract doesn't mean squat! I've been telling these folks that they should threaten to sue. You have to keep getting to the top and then threaten them with harassment and tell them you are going to sue them for some incredible amount of money. That's the only way to stop the scamming. Give them a taste of their own medicine!
When you're ready to get a real site that will generate real results, give us a call. I'm actually here to help! Every single person who has obtained a site with our company has been beyond satisfied. We don't charge month to month, there's no contract, it's a one time cost, and once it's yours, it's yours to keep! Better yet, if you don't like it, we'll give you your money back. See if AT&T will do that for you. And if you aren't satisfied we have a real office in a real building and you can come down and ring our real neck! Good luck having that with AT&T. I promise it will never come down to that, but just thought I had to add that in. Just say no to AT&T Yellow Pages! A&T contract is exactly that, a "con-tract".
The complaint has been investigated and resolved to the customer’s satisfaction.
Lol...all these post sound like they are from the same former disgruntled employee who obviously has way too much time on his hands. This employee has openly admitted to such postings to numerous people that were his supposed friends. His mommy and daddy must be so proud!
Maybe the current employees at AT&T should concentrate on building up their own numbers and building back some of the rapport that your company has lost from it's customers over the years instead of trying to defend their actions on an online forum to a former employee. The reviews online speak for themselves, an effective sales manager would be responding to those complaints of former ADVERTISERS and try to rectify any past issues.
If your management knew anything about sales in today's market they would know that building value in a product is more important than "hard closing" customers who are unsure about your products.
Maybe this person that you refer to as "filff?" was tired of using your hard closing bullsh** tactics into getting retirees to spend the remainder of their life savings on an ineffective, and has moved onto a more respectable position.
What's morally bankrupt is posting the name of a former employee and performance whether accurate or not pertaining to his employment at your company on a site in which you cannot prove that he formed the complaint. This action is highly juvenile and I would hope a person of this caliber would never have any sort of authority at ANY company.
Trust me AT&T rocks, I don't have to strip anymore!
oh no! I think I'm next!
How many Yellow Pages phone books are dropped in doorways and apartment building
lobbies in San Francisco?
-According to industry, San Francisco receives almost 1.6 million Yellow Pages
phone books each year – even though there are only about 800, 000 residents in
the City. Like junk mail and spam, many of the phone books are unwanted and
never get used.
-These 1.6 million phone books, if stacked, equals the height of over 287
TransAmerica Pyramids – nearly eight and a half times the height of Mt. Everest.
That amount of phone books are delivered – and then eventually thrown out –
every single year.
-At an average of 4.33 pounds per book, the Yellow Pages create nearly 7 million
pounds of waste every year in San Francisco.
What are the hidden costs from the dumping of Yellow Pages at San Francisco residences and businesses?
-According to San Francisco Recology, it costs $300/ton to collect and dispose of (or recycle) Yellow Pages in San
Francisco. This cost is born entirely by commercial and residential ratepayers.
-According to San Francisco Recology, Yellow Pages cannot be processed in the same way as other paper
collected. They require manual handling in the pre-sort phase of processing. The books that get by the pre-sort
station contribute to premature wear on disk screens, where they stall and just spin in place. The disks have to
be replaced almost every year at great cost.
-Based on these disposal and recycling rates, the hidden costs of phone books in our waste stream may be over
$1 million per year.
What are the effects on the environment from the distribution of the Yellow Pages?
-The amount of natural resources required to produce, distribute and dispose of all these Yellow Pages paper
phone books is staggering - as is the carbon footprint of production, distribution and disposal - for a product that
is delivered unasked for year after year.
The paper industry is the 4th largest source of carbon dioxide emissions among U.S. manufacturers.
-Even if old phone books are recycled, the carbon footprint for their distribution and disposal is significant.
According to U.S. EPA, not producing a phone book reduces carbon emissions almost two and a half times as
much as recycling a phone book.
-If half as many Yellow Pages were produced for San Francisco residents, nearly 6, 180 metric tons of carbon
dioxide emissions would be saved every year.
As a resident of San Francisco, I am tired of paying extra taxes for the cleanup of these phone books. The companies that print the phone books and advertise in them should get stuck with these taxes. Why should I be forced to pay extra money to receive a phone book I don't want. We have a responsibility to our children. The link below will keep you from getting anymore unwanted phone books.
http://www.yellowpagesoptout.com/
Sean Waddsworth
WOW! What a way to burn a bridge. Hope it was worth it!
This is hilarious! Why is AT&T not paying you your last check? I'll tell you why, because you did something illegal and unprofessional and now your under investigation from AT&T. Poor you, now you get to join the ranks of all the people who has been fired from this company for illegal business practices. Good luck finding a job sport.
Sounds like it's personal.
At&t provides valuable advertising solutions to thousands of very satisfied advertisers all over the nation.
From attorneys to doctors and dentists to tire dealers AT&T has been a viable and profitable source for so many business owners.
Business owners represent what is so great about America, free enterprise and entrepreneurship, and they have done their own research and based on results continue to advertiser to their local communities via. AT&T.
AT&T is a great source to use when buying local, buying local supports local community and provides jobs!
billing for the services that you don't have
I was AT&T customer since 10/13/2010. I changed the cable service from Uverse to basic on 10/14/2011. We had problem with cable so called them 3 times everytime they said something different. They were not willing to help so I canceled TV service. But they kept billing me for the service I didin't have so finally 12/01/2011 canceled phone and internet service also. Unfortunatly didn't help that much because they are still sending me bills for al three services that I don't have and all of their equipment was sent back in less that on week from cancelation date but they still also sending me letters asking to return the equipments! I have called them every week ever since 10/14/2011 waitting online for at least 30 minutes each time for an agent and then spending at least one hour with each agent to look at the account and problem, sometimes they said problem has been taken care of and you are good to go. sometimes some rude agents hung on me. Sometimes they siad because there is no communication between their systems they have to wait for the answer, ...all kind of different answers you can think of. And sill I am here dialing AT&T for the 16th time... I hope their name would be wiped out from this world. Stay away from them, the poorest customer service I have ever experienced in my life.
Thanks for your time. Unfortunatly none of your guesses were true about my case and I had provided them with UPS number and I had told them the name of operator and I was not under cotract any more and I had paid one month in advance and II had paid more than the time period I had the service. They didn't answer my phones untill after I posted here. Then all of the sudden they realized how much mistake they had made which means they really don't care about their customers until their repetition is in a serious danger. I warn everyone about them anywhere I go.
Im sorry I couldent be of help but Iam glad you were able to point out their mistakes I hope you were able to get everything taken care of and your right they dont care about customers, do you know they hire third party companys to handle their calls the company name is Advance Call Center of Technology in San luis, Arizona this company takes their calls those are the represenatives you talk to when calling customer service and this company hires felons federal or state dont matter and they get to see any customers personal Identity I tell you this because i worked their people that been in a federal pridson wure their for fraud, checks, welfare, insurance, identity but thats how at risk customers are and I mention it on here but I dont know if any one cares well thank you for your reply and wish luck good bye.
I hope I can be of some help I do understand your frustration if they are saying that they did not recieve their equipment all you need to do is provide them the confirmation number that UPS provides you with when you take the equipment to them AT&T tech support should be able to find it with that or you can go online look up UPS enter that confirmation number it should tell you what day it was shipped out and when they should recieve it ones you confirm that its off your hands if it was lost on the way its not your problem and should not be charged for the equipment.Now as far as rude agents every time you speak to an agent they have to provide you with their agent ID they use military alphabetical so if their name is for example Alex Gonzalez when you speak to them they will tell you their whole name fallowed by Alpha Golf 350 kilo not necessary those numbers but thats what their rep ID looks like make sure you get their ID and if their rude you can report them but all calls are recorded and they do monitor them but theirs to many agents to monitor all of them so the call just gets recorded but thats the advantage you have make sure that if you do report an agent for their rudeness tours you note what day it was the time and their ID they will go back and listlen to the call and believe me they only warn them a feuw times they know this job is customer service. Now I see that you mentioned you established service on 10-13-10 and you down graded to basic cable on 12-14-11 were you under contract? ita usually its a 1 year contract and you would have been done with it 10-13-11 but it is a possibility that when you down graded you were put on contract again do you know if maybe you were its a possibilaty and want to charge you for early termination, the one other last thing that I can think of would be that they are charging for would be pro-rated charges meaning for example your bill cycle needed to be payed lets say every 14th of the month ok and you disconnected services on the 28th of the month lets just say for example then those 9 days are pro-rated charges and thats what they want to charge you for and that would apply for all 3 services my advice first find out if you were not under contract, second check to see when you disconnected services for cable if it was before your bill cycle and not after because then it becomes pro-rated for the extra days and check if the month before disconnection also might have had pro-rated charges and do the same for your internet and phone thats really the only thing that they are traying to bill you for but take a look on the bill make sure you paid for the month before and any pro-rated days if any and on the month of disconnection do this for all 3 services if you have thats all the proof you need and their for do not owe anything to them I hope I was able to be of any help to you good luck to you .
Connect tech scam
I have had continuous problems with my Hi Speed Internet, after many months my 2 wire Gateway from AT&T was replaced with another bad unit. For six months I called technical support and finally was told I would have to subscribe to Connect Tech for $15 a month for a year as technical support could not help me. After a week of no internet I gave up and...
Read full review of AT&T and 4 commentsinstallation
For the Third time I have taken an entire day off to get my installation completed. This has been going on for 2.5 years. The first time a sales rep came out-Uverse was new to the area and they were offering great deals. I signed up, took the day off, & the install tech told me that the signal didnt reach my house. They would call me when it did-never got a call. 7 months later another sales person shows up at my door guaranteeing that I was now able to get Uverse; signed up again, took another day off. This time the tech completed the install of the lines inside the house and out. Went to hook it up-no flipping signal. Two weeks ago a sales person comes out, yup for sure your neighbors all have UVerse and it's available. Dang if I didnt sign up, take yet another flipping day off and lo & behold no signal. This company has serious communication problems within their organization and how ironic; they're a communication company. I am self employed & when I dont work, I dont get paid. I wonder how they would feel if I charged them back for my down time. They SUCK! Staying with Bright House
The complaint has been investigated and resolved to the customer’s satisfaction.
dstrauss I totally understand were your coming from and agree on the part they should pay for the down time people take so that at the end of the day it was a waste of your time and ill tell you this any body else one time would have been enough 3 times you have a lot of tolerance ill tell you that and even though I never experienced what you have with Uverse but I can relate in a way you see I used to be a customer represenative It was for Uverse for AT&T but through a third party AT&T hires third party company to handle their calls any how I would get diffrent types of calls billing, promos, services are not working every call was diffrent so when I would get a call from a customer who has been waiting a month and a half for services to be established I mean hes been looking forward to this day and hes at home took the day off just like you and is calling in because the tech dirent show up or told him services cannot be established they want to know why, ill be honest with you out of the calls when it was a call about this I hated it ill tell you why so their calling in I look on my computer on the notes it gives me a new install date so for example if the install date was for today it would now read like this [protected] and what this means is that their is an area issue this means two things they need perform some type of work on the outside to get services to that residence and that could take anything from a month to months and then the customer needs to set up a new install date remind you hes already waited a month and a half the second thing that it means is that their is no solution they cannot establish service at that residence aint that about a bit.. im not going to spell it all out, but you know what I mean its wrong a lot of people cut off their services with other providers wanting to come to AT&T so that they can tell them that when they waited 2-3 months but thats what happens with that just wanted to share it with you and hey if they ever do get service your way and you try for the fourth I recommend you do this when you call customer service they give you an incident number sometimes they use the same one so you can use it the next time you call if not they provide with another well if you do have any of them what their used for is for their records it lets them know of what ever issues you had so if you ever do get services let them know and as curtasy they will offer you promos even curtasy adjustments for the trouble you when through I promise you will take care.
AT&T Reviews 0
If you represent AT&T, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About AT&T
One of the key strengths of AT&T is its extensive network infrastructure, which includes both wired and wireless connections. This allows the company to offer reliable and high-speed internet services to customers in both urban and rural areas. Additionally, AT&T's wireless network is one of the largest in the country, providing coverage to millions of customers across the United States.
In addition to its internet and wireless services, AT&T also offers a range of entertainment options. This includes its DirecTV satellite television service, which provides access to hundreds of channels and on-demand content. AT&T also offers streaming services through its AT&T TV and HBO Max platforms, which allow customers to access a wide range of movies, TV shows, and other content.
Overall, AT&T is a well-established and reliable provider of telecommunications services. With its extensive network infrastructure and range of offerings, the company is well-positioned to meet the needs of customers across the United States.
Overview of AT&T complaint handling
-
AT&T Contacts
-
AT&T phone numbers+1 (800) 288-2020+1 (800) 288-2020Click up if you have successfully reached AT&T by calling +1 (800) 288-2020 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (800) 288-2020 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (800) 288-2020 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (800) 288-2020 phone numberCustomer Service+1 (888) 333-6651+1 (888) 333-6651Click up if you have successfully reached AT&T by calling +1 (888) 333-6651 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (888) 333-6651 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (888) 333-6651 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (888) 333-6651 phone numberOrder New Wireless Service+1 (877) 782-8870+1 (877) 782-8870Click up if you have successfully reached AT&T by calling +1 (877) 782-8870 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (877) 782-8870 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (877) 782-8870 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (877) 782-8870 phone numberCheck Wireless Order Status+1 (314) 925-6925+1 (314) 925-6925Click up if you have successfully reached AT&T by calling +1 (314) 925-6925 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (314) 925-6925 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (314) 925-6925 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (314) 925-6925 phone numberSupport For Travel Abroad+1 (800) 901-9878+1 (800) 901-9878Click up if you have successfully reached AT&T by calling +1 (800) 901-9878 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (800) 901-9878 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (800) 901-9878 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (800) 901-9878 phone numberAT&T PrepaidSM+1 (844) 827-7057+1 (844) 827-7057Click up if you have successfully reached AT&T by calling +1 (844) 827-7057 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (844) 827-7057 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (844) 827-7057 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (844) 827-7057 phone numberOrder New U-Verse TV Service+1 (866) 861-6075+1 (866) 861-6075Click up if you have successfully reached AT&T by calling +1 (866) 861-6075 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (866) 861-6075 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (866) 861-6075 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (866) 861-6075 phone numberOrder New Digital Phone Service+1 (800) 331-0500+1 (800) 331-0500Click up if you have successfully reached AT&T by calling +1 (800) 331-0500 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (800) 331-0500 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (800) 331-0500 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (800) 331-0500 phone numberWireless Customer Service+1 (866) 294-3464+1 (866) 294-3464Click up if you have successfully reached AT&T by calling +1 (866) 294-3464 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (866) 294-3464 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (866) 294-3464 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (866) 294-3464 phone numberConnecTech PaidTechnical Support+1 (866) 435-3264+1 (866) 435-3264Click up if you have successfully reached AT&T by calling +1 (866) 435-3264 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (866) 435-3264 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (866) 435-3264 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (866) 435-3264 phone numberDial-Up Billing & Payments+1 (877) 990-0041+1 (877) 990-0041Click up if you have successfully reached AT&T by calling +1 (877) 990-0041 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (877) 990-0041 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (877) 990-0041 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (877) 990-0041 phone numberOrder New Fixed Wireless Internet Service English+1 (866) 975-0050+1 (866) 975-0050Click up if you have successfully reached AT&T by calling +1 (866) 975-0050 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (866) 975-0050 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (866) 975-0050 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (866) 975-0050 phone numberAT&T PREPAID Wireless Home Phone+1 (855) 288-2727+1 (855) 288-2727Click up if you have successfully reached AT&T by calling +1 (855) 288-2727 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (855) 288-2727 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (855) 288-2727 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (855) 288-2727 phone numberDigital Life+1 (410) 739-2095+1 (410) 739-2095Click up if you have successfully reached AT&T by calling +1 (410) 739-2095 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (410) 739-2095 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (410) 739-2095 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (410) 739-2095 phone numberDirector Of Sales+1 (469) 216-8520+1 (469) 216-8520Click up if you have successfully reached AT&T by calling +1 (469) 216-8520 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (469) 216-8520 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (469) 216-8520 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (469) 216-8520 phone number
-
AT&T emailsattcustomercare@att.com100%Confidence score: 100%Support
-
AT&T address575 Morosgo Dr., NE Rm 14f67, Atlanta, Georgia, 30324-3300, United States
-
AT&T social media
-
Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 20, 2024
- View all AT&T contacts
Most discussed complaints
ManagementRecent comments about AT&T company
Corporate account [protected]/ and personal account [protected] phone line billingOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.