AT&T
Reviews and Complaints

To whom it may concern, I shon will like to make a complaint about my at&t u-verse account. I have been a customer sense June of 2010. One of my friends told me about at&t u-verse she enjoyed this cable sooooo much, they did not offer this in my neighborhood. When at&t u-verse was offer in my neighborhood, I jumped at the opportunity to be as happy about this cable company as my friend was. The technicain came out and did the hook up, he was so politet and nice.I was in loveeee with my new cable at&t u-verse, no one could tell me about this company because I love it to much.My bill was what they quoted me, the first two months. After the two months my bill has been going higher and higher each month.I call every month to talk to someone about my bill.It is getting to be ridiculous that I have to call every month! I am not as happy any more, I left comcast because my bill will be a different amount every month . I had to down grade my plan because of my monthly bill.please help I want the love back!

I visited a local AT&T store earlier this evening. It was tragic! I had to wander about looking for someone to help me. Eventually I was invited to sign in so that I could be called "shortly." Well, a mere 15 minutes later I was approached by a sales consultant, Krishna, who was eager to solve my problem and get me out of his hair. Without waiting to hear the complete problem he tells me, here's the problem, your mute button is on, see, look it works now...after his repeated attempts to tell me my phone was fixed I said, "No it isn't!" rather loudly because I had to be heard over hiim. Unbelievably, Krishna began to yell, yes, I said yell at me saying, "Why are you yelling at me?" At this point I asked him to find someone more polite to help me, he stomps away, saying, "Warranty problems need to be handled elsewhere." (No, this was not a child). Long story short, I found the manager and relayed my story to him. He did not apoligize or address the exchange, which he would have heard, except that he was dealing with another needlessly irate customer of his own at the time. He helped very little and took five minutes to "go in the back" and find out to whom I can complain about Krishna.
Once in my car I attempted to call the number of the complaint manager, given to me by the store manager. Bryce (if that is his real name) answers his phone as if it's a friendly call, the words AT&T did not cross his lips. Well, after I verified that he was indeed in charge of the Dixie store, I proceeded to tell him about the sloppy service I had just recived, and he, "bless his little heart" asked me to define sloppy. My head spun all the way around. Once I came back to myself, I told him that I was not suprised that he would need the term defined, as his own service was also exceptionally sloppy. At that, Bryce A. Richmer, AT&T Sales Manager extraordinaire, hung up on me. Wow, really, AT&T. Really?

We are very dissatisfied with direct tv. We were told back in december when we signed up for direct tv and at&t that our bill would never be over $108.69 with both combined because of the package we had, but ever since december we have been paying well over $120.00 with both combined. Since this is their mistake and lack of communication with direct tv and at&t we don't feel like we owe all of this money and that we should receive a refund from them both. Every month we are on the phone for approximately 3 hours going back and forwards from direct tv to at&t trying to straighten things out but got nowhere. And they also told us no contract which was also a lie because we can't cancel our services until december. Just the direct tv bill itself they say we owe $119.77 and with at&t it's $88.69. So, at the end of december we will cancel our account and it's not the money it's the fact that they were very dishonest with us!

I ordered internet service through AT&T in February 2012, I signed up on promotion rate of 19.95 for one year and free modem is promised on signing up. After getting started service I was sent bill for $156.00. I was charged for modem and highest monthly bill possible. When I called first time customer service I was told it was system error and It will be corrected, but I got bill for same amount, when I called again AT&T customer service, I was asked to pay the bill no adjustment will be made further. Customer services representative was arrogant and hung up on me. I called again waiting for hours to connect back to customer service and still I am not able to resolve the issue. I am not able to get hold of customer service rep or account manager. I need help. I don't know what to do further, I got this link through search and writing my painful experience with AT&T.

AT&T has been charging my phone bill for "ATT Navigator with promo."
This is what they give back for No paper bills and AutoPayment!
Check your bill!

Account #: [protected] I ordered AT&T DSL through Direct TV. An AT&T service man came out to set everything up for me, however the DSL modem had not arrived when he came. So ran the wires and left instructions on how to hook the modem to the computer when it arrived. When the modem arrived I did as the service man's instuctions said, however the internet never worked. I called AT&T, they said they would send a service man the next day. The next day, which was a Friday, the same service man showed up around 9:00am and 11:30, the internet still wasn't working. He made several calls to his home office and AT&T support, nothing was working. He left for lunch and came back that afternoon after making another house call, but I still had no internet service when he left at 3:30 that afternoon. So I went the whole weekend without service. Then the next week it finally started working, but only for 10 minutes at a time. I could get logged on and get a page loaded and it would kick me off and I would have to start all over again. After having a terrible a few weeks of no service and then crap service, I called AT&T to cancel the DSL service. I asked them to send me return label so I could return the modem. I also told them at this time I would not be paying for this service due to the fact that I did not receive any service! This took place in December. Come Feburuary, I still had no return label for the modem and I was still being billed. I called again, was on hold over 29 minutes just to have someone tell me she would take care of it and would have a return label put in the mail for me that day (2/13/2012). On Feb. 19 I mailed the modem back with the bill and a note saying I would not be paying for service that was not received. Now AT&T has sent this bill to a collection agency to try and scare me into paying it, and it's not going to work, I AM NOT PAYING FOR SERVICE I DID NOT RECEIVE!

I received an offer from AT&T to "Valued Florida Resident" offering me: a) Home phone (no frills) for $16/mo; b) long distance for $4/mo; c) Basic Internet $14.95/month. I was told that my estimated monthly bill, with taxes and fees, would be about $42.55 per month. I was also told that my first bill would be higher, as it would cover a month and a half. My first bill was nearly $75. I didn't pay much attention. Then my second NON ITEMIZED (is that even legal?!) bill was $75. This time I called the company. I was at work (because they are only available 8 - 5 M-F because they care so much about their customers). The man told me the following lies: a) AT&T home phone service pricing went up since I signed up for that plan (so the offer was suddenly no good?); b) I had to pay $14/mo long distance because I did not "bundle"; c) the only way to get my bill down would actually be to ADD services and bundle them -- add call waiting, 3-way calling and a bunch of other stuff I don't use. He could get my bill down to $61.99/month. Apparently the deal I had signed up for was null and void (illegal). I paid the $61.99, as I didn't want a late charge. Then I found my original paperwork. I was livid. I contacted the company again and was told immediately that my plan would go back to the original and that a supervisor would be contacting me about crediting my account. I'm still waiting for that supervisor to call. Oh, and my phone still had 3-way calling on it that I don't want. How do they get away with this clearly illegal way of doing business?!

I am a former AT&T DSL customer. When I left AT&T, they allowed me to keep my Yahoo email account active for free. But since that time, my email account has been compromised and has been repeatedly sending SPAM to everyone I ever knew. I tried deleting my account list, changing my password - none of this helped.

I have spent countless hours going down EVERY avenue with both AT&T and Yahoo, both online and on the phone, to get my email account shut down, but NOBODY HAS BEEN ABLE TO DO IT. Today alone I spent an hour on the phone with AT&T, and was re-routed through 4 people. Each person promised that the next person they transferred me to would be able to shut down the account. I finally gave up. THIS IS RIDICULOUS. Who can help me?

I've had AT&T for several products for various amounts of time. I had internet with them a couple years ago that made me pray for Dial-up again. After several "tech" visits and product replacements I cancelled the account and as directed mailed back my wireless router. Several months later I got a bill for seveal hundred dollars for this router. After tracking the package and knowing they had recieved it (it appeared the lost the router as it did not get checked back into their system) I was told I still had to pay or it was going to go on my credit. Stupid stupid company!

Well, stupid stupid me... I signed up for an IPhone with them which came with a 2 year contract after a year I lost my phone and called to see if there was a way to track or locate it. The CSR said no, but she could freeze my account, and I thanked her. Several weeks later I still could not located my phone and called them back as I was still recieving bills for $70+/month. The CSR asked if I wanted her to cancel my account. I thanked her and said yes, please do. She said she did, yet I still received these insane bills for a service I hadn't used in over 3 months! The CSR I spoke to that time said I still had a contract and would have to pay that out, even though the previous CSR never said anything about the contract when she asked if I wanted to cancel. Another call a month later I was told if I had an old phone I could have it activated to take over the old acount for only $15.00/month. Of course I had an old phone and $15 was better than $70+ for a product not being used. As directed, I called back to have the phone activated. A month later I recieved 2 $70+ bills! They signed me up for another friggin contract! Aside from Wells Fargo, AT&T is the worst company I've ever had to come in contact with! I called again to figure out what they were up to. Apparently the old phone I had was a smartphone so in order to active it a new contract came with it. None of this was ever explained! I was then told to purchase one of their go phones and get rid of the smart phone. I went into a local AT&T store, paid $119.00 and purchased my go phone. Somehow in this purchase they signed me up for another contract without telling me! These people are HUGE SCAMERS. Another month later and 3 cell phone bills for a product I hadn't even used! I went into another AT&T retailer to fix this. They said I had to pay the outstanding balance plus the amounts to pay off the contracts. Over $300+ later I thought I finally go rid of these stupid people. Oh no, not that easy either! I am still getting bills. When I've called and explained all of this again to them I was told I had to go back to the retailer I paid because they don't have any record. This was in another state as I was in the middle of moving and traveling for the holidays. Today, I have been sent to a collect agency for another $321.93.

For your sanity go ANYWHERE ELSE other than AT&T!

It took 2 requests and 2 weeks to get service installed. When the tech was installing he told me that the service I was told I was going to get was not available. While the tech was there I was not able navigate to google.com or msn.com to conduct internet searches. This required over 2 hours on the phone to customer service to find a work around. Within an hour of the tech leaving and 10 minutes after I resolved the browser issue, the service went down. Over the next day and a half I spent another 4 hours on the phone to customer service to resolve the spotty service. On the third day of service I attemped to cancel. I spent almost 2 hours on the phone to customer service trying to cancel and arrange for the equipment to be returned. I gave up after the 7th represenative wasn't able to help me return the equipment.

I refuse to give AT&T a dime or spend another minute on the phone to customer service. I purchased a verizon hot spot and I have faster reliable service.

I switched my home telephone, cable and Internet service to AT&T on 4/2011 as ATT cell phone sale representative told me he could offer me a better price than what I had with Charter Communications. But after the installation on 4/26/2011 ATT Uverse keep charged me extra money for DVD and service for receiver so i hace to call and disputed the bills with ATT uverse every month . Finally I could not keep that happened so I cancelled the service on November 2011. Until now, 4 months passed they still charged me again and again . Again I have to call every month and disputed with the customer service plus told them that my account already was cancelled. I am very upset as sometimes the customer service tried to hang me up .
Please

AT&T & Samsung Infuse.
You can both take this to the bank.

I Sam Lindsey will never ever pay for any produce or services from either AT&T or Samsung.

I renewed my contract with AT&T and switched from a Palm to the Samsung.
I was happy with the Samsung until it stopped charging.
After taking it to the AT&T service center, I was told there was something wrong with the phone and it was replaced.
This past week it started doing THE SAME THING !
I again took it to AT&T and told them it was doing THE SAME THING.
After checking it out, AT&T had the balls to tell me there was a small piece of corrosion where the phone plug was and IT WAS NOT COVERED UNDER THE WAREANTY and if I wanted to use my insurance, it would be $135 and they would mail me a phone.

You both can take your phones and service and stick them where the sun does not shine (that is if you can figure that out).

For the THIRD time, the remote control for one of my tvs U-verse tvs just stopped working properly. I am unable to get acess to my tv stations because of this failure. In the past I have called AT&T U-verse for phone assistance, which was provided at great length and there were still issues left open.
As I have mentioned before, I've done this "phone assistance" about three times, spending a lot of my valuable time on the phone.
Since I am NOT a technical person I have no way of knowing if this will be an ongoing problem or if AT&T can do anything about the remote. When I make these lengthy "phone assistance" calls, no permanent solution is ever offered.
Normally I do not threaten, I usually just make my move. In this case it would mean a lot of trouble to ME if I were to switch company's right now. BUT I CAN...please see what can be done to settle this REMOTE CONTROL ISSUE with AT&T U-verse in a timely manner.

I have uverse t I have spoken to a tech abouth my t v frezze I has called appromatly 5times befor sending some out and ehen they sent some out the tech stated the reason why mt tv is frezze because of my surrond sound he unhookked he was not suppose to do that I calles att back I ave almost another 2 hours on phone nothing is getting resovle I consering canseling this is the worse I have been threw

I recently went to an AT&T store because I was having trouble activating my new company cell phone. I proceeded to the counter and waited for my turn. I watched as different sales people walked past me and helped other people and ignored me. After about 10 mins of this, my blood was boiling. Finally, a guy walks over and announces that I need to sign in at the door. He said there's a sign when you enter clearing stating that I must sign in, then he thanked me for my patience! What an a-s! First of all, I walked in behind other people who blocked my view of the sign. Secondly, even if they hadn't blocked my view I would've thought is was for internet access or something along those lines. They need to make it clear and stop people as they enter the store. The 'thanks for your patience' comment was ignorant and condescending, he should have apologized. They won't get any of my personal business.

Does it get any worse than AT&T? Their website is the worst. Go to your account online, 3 different times in a day, and you'll see 3 different balances...along with fine print that says your balance may not reflect charges and payments for the last several weeks!

What's worse...they completely screwed up an account, disconnected it due to something that was THEIR fault, and now say it's at least 5 days to reconnect?

Goodbye AT&T - thanks for nothing!

I purchased an AT&T WiFi box because without it, my iPhone is basically useless. A few months after the box purchase, WiFi stopped working.  I got on the phone, explained how WiFi stopped working & so forth, and a foreigner with a heavy accent politely told me what to do on my computer to "fix" the lost of WiFi. After fixing the problem, of course I got asked if I would be interested in this and that, etc. and I said no. A few months later, it happened again...no WiFi, so I called back and it was pretty much the same thing to fix. And it has happened over and over since, each time more frequently.   I grew suspicious prior to this, and I began writing down the changes AT&T was making me do to get my WiFi back.  This last it happened again, they told me I needed a new box. Ok, I though, and they made me change things on my computer again that had direct access to the WiFi box.  This changes left me with no explorer, no 3G, and of course no WiFi. The next day I went to my computer and UN-DID EVERYTHING, every change that they had made me do and guess what? I had never experienced Faster Internet service on my computer and specially on my phone! It was amazing!  That lasted for almost 24hrs. until obviously, they became aware of the change and they disconnected me completely.  The new box should arrive in a few days.  I have a feeling this is not the end. It's a scam.
Basically they twitch your box, make you waist your time and pay for a service they don't provide. Welcome to the untouchable world of giant corporations that run and ruin everyone's lifes :-/

I was contacted by AT&T advertising solutions in January 2011. This phone call was out of the blue - I had never asked to be contacted by them. I run a small online business, and at the time I was looking to build inbound links for SEO. The salesman claimed that if I signed up for a Silver Listing with AT&T advertising solutions, I would automatically receive 1, 000 inbound links through their partner websites. This was a lie! The salesman blatantly lied to my face just so I would sign a 1 year contract with them. I also asked, "Do I need to pay for a silver listing to have a link to my website on yp.com?" He said "Yes, I would have to pay for a silver listing to have a link to my website." This was another lie! I only discovered this after I signed a second 1 year contract with them. Again he said I needed to have a silver listing to have a link to my website. LIAR! After I signed the second 1 year contract, I went on YP.com, and every listing, including the basic listings, have a link to a website. I never needed a silver listing, and the salesman lied to me! I could have gotten a free or basic listing for a lot less! This company is practicing in unethical advertising practices. Someone needs to look into this. I am already contacting my state Attorney General with this information.

I returned an extra AT&T u-verse receiver (for a second TV) to AT&T via UPS on November 11, 2011, per AT&T's instructions. I was subsequently informed by at least 2 AT&T employees that the receiver had in fact been received by AT&T. Despite this, I have continued to be billed $7/month for the receiver. I have made numerous phone calls to AT&T, and was assured that the $7/month charge would be deleted from future bills. It has not. AT&T is a large organization and it is impossible to reach someone who can take care of this seemingly small issue. Some of the support people I reach via chat (or phone) seem to be located in a foreign country. Nowhere on my paper bill appears the address (e-mail or otherwise) of someone in charge who can effect this change. I am frustrated and not a little irritated. I have wasted time and effort, as well as precious minutes on my cellular phone, trying to have this matter resolved. Please help, if you can.

At&t renewed our yellow pages advertising contract without consent.
We have been advertising in the yellow pages for decades. A couple of years ago we decided to discontinue advertising. During the past year we informed every at&t representative who called us that we were no longer interested in advertising.
Today we received a bill for $1, 140 ($95/month) which will be due in a couple of weeks. I called at&t to inform them of the mistake. The representative & ldquo;brian” told me that when the monthly amount dips below $100, the representatives do not call anymore. Instead the old contract is renewed automatically. To cancel I would have to send a registered letter to a special address.
I explained that I knew nothing about this automatic renewal policy.
Brian then told me that as a courtesy he would cut the monthly charge to $47.50. He warned me that this would be a one-time offer.
My position is that I received a product that I did not want. I feel that I should not pay anything for it. A contract requires two informed and willing parties. I was not informed and I certainly was not willing.
Does anybody have any advice?