AT&T’s earns a 2.2-star rating from 2164 reviews, showing that the majority of telecommunications consumers are somewhat dissatisfied with service and connectivity.
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inept customer service
It took 2 requests and 2 weeks to get service installed. When the tech was installing he told me that the service I was told I was going to get was not available. While the tech was there I was not able navigate to google.com or msn.com to conduct internet searches. This required over 2 hours on the phone to customer service to find a work around. Within an hour of the tech leaving and 10 minutes after I resolved the browser issue, the service went down. Over the next day and a half I spent another 4 hours on the phone to customer service to resolve the spotty service. On the third day of service I attemped to cancel. I spent almost 2 hours on the phone to customer service trying to cancel and arrange for the equipment to be returned. I gave up after the 7th represenative wasn't able to help me return the equipment.
I refuse to give AT&T a dime or spend another minute on the phone to customer service. I purchased a verizon hot spot and I have faster reliable service.
The complaint has been investigated and resolved to the customer’s satisfaction.
double, additional billing and worse customer service
I switched my home telephone, cable and Internet service to AT&T on 4/2011 as ATT cell phone sale representative told me he could offer me a better price than what I had with Charter Communications. But after the installation on 4/26/2011 ATT Uverse keep charged me extra money for DVD and service for receiver so i hace to call and disputed the bills with ATT uverse every month . Finally I could not keep that happened so I cancelled the service on November 2011. Until now, 4 months passed they still charged me again and again . Again I have to call every month and disputed with the customer service plus told them that my account already was cancelled. I am very upset as sometimes the customer service tried to hang me up .
Please
The complaint has been investigated and resolved to the customer’s satisfaction.
My husband and I moved to San Antonio recently and realized our current internet service could not be used here. Therefore we bundled through Direct TV to have at&t uverse. I was under the understanding that it was wireless. Meaning no phone jacks! However when I received the uverse it did require a phone jack that required a tech to come out and fix it. I argued with at&t for hours about paying for the tech to come out. I feel like they didn't give me what I asked for so I should not be responsible for the tech fees. I have now recieved my second bill of $190.00+. My service should only cost $29.99. They did agree to waive charges but here they stand on my second bill. Also in the process they only made it so one phone jack worked (the one in the kitchen.) So I had to have a second tech come out for that. THIS IS HIGHWAY ROBBERY! I have never experienced such horrible customer service.
warranty
AT&T & Samsung Infuse.
You can both take this to the bank.
I Sam Lindsey will never ever pay for any produce or services from either AT&T or Samsung.
I renewed my contract with AT&T and switched from a Palm to the Samsung.
I was happy with the Samsung until it stopped charging.
After taking it to the AT&T service center, I was told there was something wrong with the phone and it was replaced.
This past week it started doing THE SAME THING !
I again took it to AT&T and told them it was doing THE SAME THING.
After checking it out, AT&T had the balls to tell me there was a small piece of corrosion where the phone plug was and IT WAS NOT COVERED UNDER THE WAREANTY and if I wanted to use my insurance, it would be $135 and they would mail me a phone.
You both can take your phones and service and stick them where the sun does not shine (that is if you can figure that out).
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello,
Samsung would like to invite you to contact us to talk about your concerns. If you send us your name, phone number, phone IMEI, and email address to Social_Support_Mobile@sta.samsung.com, we will contact you to see how we can help.
Sincerely,
@SamsungCarla
Samsung Support
faulty remote control
For the THIRD time, the remote control for one of my tvs U-verse tvs just stopped working properly. I am unable to get acess to my tv stations because of this failure. In the past I have called AT&T U-verse for phone assistance, which was provided at great length and there were still issues left open.
As I have mentioned before, I've done this "phone assistance" about three times, spending a lot of my valuable time on the phone.
Since I am NOT a technical person I have no way of knowing if this will be an ongoing problem or if AT&T can do anything about the remote. When I make these lengthy "phone assistance" calls, no permanent solution is ever offered.
Normally I do not threaten, I usually just make my move. In this case it would mean a lot of trouble to ME if I were to switch company's right now. BUT I CAN...please see what can be done to settle this REMOTE CONTROL ISSUE with AT&T U-verse in a timely manner.
my name is dorothy claus I am 62 years old have no voice due to cancer I have bad knees so not able to get out except to dr. my son robert when he lived at home had uverse internet tv and phone service hooked up for us he has since gotten married and moved he doesn't remember four digit pass code or childhood favortie character...he can not call durring day he has job doesn't allow him to use phone we need to have a tech bring out new box for tv have tried to work on line with getting tv to work...I have paid bill since son got married you don't care who pays bill but more word about security of who sees bill or tries to get help please contact me on internet at r_claus@sbcglobal.net this is my only way to communicate with world since I have no voice...if you need to put service into my name don;'t care just want tv to work at 181.00 a month I should not have a problem with getting someone to make tv work...
tech messed up my sourrond sound
I have uverse t I have spoken to a tech abouth my t v frezze I has called appromatly 5times befor sending some out and ehen they sent some out the tech stated the reason why mt tv is frezze because of my surrond sound he unhookked he was not suppose to do that I calles att back I ave almost another 2 hours on phone nothing is getting resovle I consering canseling this is the worse I have been threw
The complaint has been investigated and resolved to the customer’s satisfaction.
customer service
I recently went to an AT&T store because I was having trouble activating my new company cell phone. I proceeded to the counter and waited for my turn. I watched as different sales people walked past me and helped other people and ignored me. After about 10 mins of this, my blood was boiling. Finally, a guy walks over and announces that I need to sign in at the door. He said there's a sign when you enter clearing stating that I must sign in, then he thanked me for my patience! What an a-s! First of all, I walked in behind other people who blocked my view of the sign. Secondly, even if they hadn't blocked my view I would've thought is was for internet access or something along those lines. They need to make it clear and stop people as they enter the store. The 'thanks for your patience' comment was ignorant and condescending, he should have apologized. They won't get any of my personal business.
The complaint has been investigated and resolved to the customer’s satisfaction.
goodbye at&t - thanks for nothing
Does it get any worse than AT&T? Their website is the worst. Go to your account online, 3 different times in a day, and you'll see 3 different balances...along with fine print that says your balance may not reflect charges and payments for the last several weeks!
What's worse...they completely screwed up an account, disconnected it due to something that was THEIR fault, and now say it's at least 5 days to reconnect?
Goodbye AT&T - thanks for nothing!
wifi box
I purchased an AT&T WiFi box because without it, my iPhone is basically useless. A few months after the box purchase, WiFi stopped working. I got on the phone, explained how WiFi stopped working & so forth, and a foreigner with a heavy accent politely told me what to do on my computer to "fix" the lost of WiFi. After fixing the problem, of course I got asked if I would be interested in this and that, etc. and I said no. A few months later, it happened again...no WiFi, so I called back and it was pretty much the same thing to fix. And it has happened over and over since, each time more frequently. I grew suspicious prior to this, and I began writing down the changes AT&T was making me do to get my WiFi back. This last it happened again, they told me I needed a new box. Ok, I though, and they made me change things on my computer again that had direct access to the WiFi box. This changes left me with no explorer, no 3G, and of course no WiFi. The next day I went to my computer and UN-DID EVERYTHING, every change that they had made me do and guess what? I had never experienced Faster Internet service on my computer and specially on my phone! It was amazing! That lasted for almost 24hrs. until obviously, they became aware of the change and they disconnected me completely. The new box should arrive in a few days. I have a feeling this is not the end. It's a scam.
Basically they twitch your box, make you waist your time and pay for a service they don't provide. Welcome to the untouchable world of giant corporations that run and ruin everyone's lifes :-/
false advertising / lying salesman
I was contacted by AT&T advertising solutions in January 2011. This phone call was out of the blue - I had never asked to be contacted by them. I run a small online business, and at the time I was looking to build inbound links for SEO. The salesman claimed that if I signed up for a Silver Listing with AT&T advertising solutions, I would automatically receive 1, 000 inbound links through their partner websites. This was a lie! The salesman blatantly lied to my face just so I would sign a 1 year contract with them. I also asked, "Do I need to pay for a silver listing to have a link to my website on yp.com?" He said "Yes, I would have to pay for a silver listing to have a link to my website." This was another lie! I only discovered this after I signed a second 1 year contract with them. Again he said I needed to have a silver listing to have a link to my website. LIAR! After I signed the second 1 year contract, I went on YP.com, and every listing, including the basic listings, have a link to a website. I never needed a silver listing, and the salesman lied to me! I could have gotten a free or basic listing for a lot less! This company is practicing in unethical advertising practices. Someone needs to look into this. I am already contacting my state Attorney General with this information.
The complaint has been investigated and resolved to the customer’s satisfaction.
I was betrayed by a subsidiary of AT&T called Pacific Bell Directory. After 25 years of paid advertising in their yellow page print directory, At&t changed their policy or procedure of screening false advertisements in their publications. multiple false and deceptive advertisements were placed in the yellow page directory under the heading of garage doors side by side with my paid advertisement. This caused unfair competition between my company and many illegal advertisers.
Not only did AT&T betray my trust, but they betray public trust. By AT&T not screening advertisers, the public is deceived. Some consumers receive substandard work, some elderly are taken advantage of and consumers are put at a risk of injury.
Although AT&T claims to have high values and ethics in their company policies. AT&T’s yellow page directory advertising from 2007 to current has not met up to industry standards and guidelines for screening advertisements. To me, it is a crime to publish unlicensed contractors and fake company names with fake addresses. Yes, fake addresses so a service man can appear to be a local company.
I am the only garage door company in burbank with a true physical location, but by 2009 I had to compete with 80+ false advertisements that AT&T allowed in the Burbank book with local addresses. Currently my company must compete with 380 garage door companies listed by AT&T within 10 miles of my location. About 85% of these ads are false and 10 % are miss listed. That is 95% inaccurate and misleading. These are horrible advertising ethics and AT&T’s products cannot be trusted.
billing error
I returned an extra AT&T u-verse receiver (for a second TV) to AT&T via UPS on November 11, 2011, per AT&T's instructions. I was subsequently informed by at least 2 AT&T employees that the receiver had in fact been received by AT&T. Despite this, I have continued to be billed $7/month for the receiver. I have made numerous phone calls to AT&T, and was assured that the $7/month charge would be deleted from future bills. It has not. AT&T is a large organization and it is impossible to reach someone who can take care of this seemingly small issue. Some of the support people I reach via chat (or phone) seem to be located in a foreign country. Nowhere on my paper bill appears the address (e-mail or otherwise) of someone in charge who can effect this change. I am frustrated and not a little irritated. I have wasted time and effort, as well as precious minutes on my cellular phone, trying to have this matter resolved. Please help, if you can.
advertising contract renews automatically
At&t renewed our yellow pages advertising contract without consent.
We have been advertising in the yellow pages for decades. A couple of years ago we decided to discontinue advertising. During the past year we informed every at&t representative who called us that we were no longer interested in advertising.
Today we received a bill for $1, 140 ($95/month) which will be due in a couple of weeks. I called at&t to inform them of the mistake. The representative & ldquo;brian” told me that when the monthly amount dips below $100, the representatives do not call anymore. Instead the old contract is renewed automatically. To cancel I would have to send a registered letter to a special address.
I explained that I knew nothing about this automatic renewal policy.
Brian then told me that as a courtesy he would cut the monthly charge to $47.50. He warned me that this would be a one-time offer.
My position is that I received a product that I did not want. I feel that I should not pay anything for it. A contract requires two informed and willing parties. I was not informed and I certainly was not willing.
Does anybody have any advice?
The complaint has been investigated and resolved to the customer’s satisfaction.
We are interested in speaking with people or businesses located in California who (1) advertised in the print directory of the YP yellow pages (formerly AT&T) and (2) believe they were injured by an automatic renewal program. This would include people whose accounts were automatically renewed by YP, and they were charged for that automatic renewal, without their consent and/or without a signed contract or agreement permitting automatic renewal.
Please call us at [protected] and ask for Tabitha. You may also email us at YPAutoRenewalVictim@gmail.com (YPAutoRenewalVictim at gmail . com )
(Posted October 2013)
Anyone who works for at&t knows this guys is right on the money.
at&t's unfair business practices
What a scam! I currently work for a web solutions company here in St. Louis called CMS Express. I am on my umpteenth phone call with yet another customer who is furious at the bait and switch tactics AT&T has been using. Time after time, folks I have been in contact with are completely dissatisfied with this beast of a company. They will call and call until you agree to a verbal contract of which they will then bill you some outrageous amount of money. The catch is a verbal contract doesn't mean squat! I've been telling these folks that they should threaten to sue. You have to keep getting to the top and then threaten them with harassment and tell them you are going to sue them for some incredible amount of money. That's the only way to stop the scamming. Give them a taste of their own medicine!
When you're ready to get a real site that will generate real results, give us a call. I'm actually here to help! Every single person who has obtained a site with our company has been beyond satisfied. We don't charge month to month, there's no contract, it's a one time cost, and once it's yours, it's yours to keep! Better yet, if you don't like it, we'll give you your money back. See if AT&T will do that for you. And if you aren't satisfied we have a real office in a real building and you can come down and ring our real neck! Good luck having that with AT&T. I promise it will never come down to that, but just thought I had to add that in. Just say no to AT&T Yellow Pages! A&T contract is exactly that, a "con-tract".
The complaint has been investigated and resolved to the customer’s satisfaction.
Lol...all these post sound like they are from the same former disgruntled employee who obviously has way too much time on his hands. This employee has openly admitted to such postings to numerous people that were his supposed friends. His mommy and daddy must be so proud!
Maybe the current employees at AT&T should concentrate on building up their own numbers and building back some of the rapport that your company has lost from it's customers over the years instead of trying to defend their actions on an online forum to a former employee. The reviews online speak for themselves, an effective sales manager would be responding to those complaints of former ADVERTISERS and try to rectify any past issues.
If your management knew anything about sales in today's market they would know that building value in a product is more important than "hard closing" customers who are unsure about your products.
Maybe this person that you refer to as "filff?" was tired of using your hard closing bullsh** tactics into getting retirees to spend the remainder of their life savings on an ineffective, and has moved onto a more respectable position.
What's morally bankrupt is posting the name of a former employee and performance whether accurate or not pertaining to his employment at your company on a site in which you cannot prove that he formed the complaint. This action is highly juvenile and I would hope a person of this caliber would never have any sort of authority at ANY company.
Trust me AT&T rocks, I don't have to strip anymore!
oh no! I think I'm next!
How many Yellow Pages phone books are dropped in doorways and apartment building
lobbies in San Francisco?
-According to industry, San Francisco receives almost 1.6 million Yellow Pages
phone books each year – even though there are only about 800, 000 residents in
the City. Like junk mail and spam, many of the phone books are unwanted and
never get used.
-These 1.6 million phone books, if stacked, equals the height of over 287
TransAmerica Pyramids – nearly eight and a half times the height of Mt. Everest.
That amount of phone books are delivered – and then eventually thrown out –
every single year.
-At an average of 4.33 pounds per book, the Yellow Pages create nearly 7 million
pounds of waste every year in San Francisco.
What are the hidden costs from the dumping of Yellow Pages at San Francisco residences and businesses?
-According to San Francisco Recology, it costs $300/ton to collect and dispose of (or recycle) Yellow Pages in San
Francisco. This cost is born entirely by commercial and residential ratepayers.
-According to San Francisco Recology, Yellow Pages cannot be processed in the same way as other paper
collected. They require manual handling in the pre-sort phase of processing. The books that get by the pre-sort
station contribute to premature wear on disk screens, where they stall and just spin in place. The disks have to
be replaced almost every year at great cost.
-Based on these disposal and recycling rates, the hidden costs of phone books in our waste stream may be over
$1 million per year.
What are the effects on the environment from the distribution of the Yellow Pages?
-The amount of natural resources required to produce, distribute and dispose of all these Yellow Pages paper
phone books is staggering - as is the carbon footprint of production, distribution and disposal - for a product that
is delivered unasked for year after year.
The paper industry is the 4th largest source of carbon dioxide emissions among U.S. manufacturers.
-Even if old phone books are recycled, the carbon footprint for their distribution and disposal is significant.
According to U.S. EPA, not producing a phone book reduces carbon emissions almost two and a half times as
much as recycling a phone book.
-If half as many Yellow Pages were produced for San Francisco residents, nearly 6, 180 metric tons of carbon
dioxide emissions would be saved every year.
As a resident of San Francisco, I am tired of paying extra taxes for the cleanup of these phone books. The companies that print the phone books and advertise in them should get stuck with these taxes. Why should I be forced to pay extra money to receive a phone book I don't want. We have a responsibility to our children. The link below will keep you from getting anymore unwanted phone books.
http://www.yellowpagesoptout.com/
Sean Waddsworth
WOW! What a way to burn a bridge. Hope it was worth it!
This is hilarious! Why is AT&T not paying you your last check? I'll tell you why, because you did something illegal and unprofessional and now your under investigation from AT&T. Poor you, now you get to join the ranks of all the people who has been fired from this company for illegal business practices. Good luck finding a job sport.
Sounds like it's personal.
At&t provides valuable advertising solutions to thousands of very satisfied advertisers all over the nation.
From attorneys to doctors and dentists to tire dealers AT&T has been a viable and profitable source for so many business owners.
Business owners represent what is so great about America, free enterprise and entrepreneurship, and they have done their own research and based on results continue to advertiser to their local communities via. AT&T.
AT&T is a great source to use when buying local, buying local supports local community and provides jobs!
billing for the services that you don't have
I was AT&T customer since 10/13/2010. I changed the cable service from Uverse to basic on 10/14/2011. We had problem with cable so called them 3 times everytime they said something different. They were not willing to help so I canceled TV service. But they kept billing me for the service I didin't have so finally 12/01/2011 canceled phone and internet service also. Unfortunatly didn't help that much because they are still sending me bills for al three services that I don't have and all of their equipment was sent back in less that on week from cancelation date but they still also sending me letters asking to return the equipments! I have called them every week ever since 10/14/2011 waitting online for at least 30 minutes each time for an agent and then spending at least one hour with each agent to look at the account and problem, sometimes they said problem has been taken care of and you are good to go. sometimes some rude agents hung on me. Sometimes they siad because there is no communication between their systems they have to wait for the answer, ...all kind of different answers you can think of. And sill I am here dialing AT&T for the 16th time... I hope their name would be wiped out from this world. Stay away from them, the poorest customer service I have ever experienced in my life.
Thanks for your time. Unfortunatly none of your guesses were true about my case and I had provided them with UPS number and I had told them the name of operator and I was not under cotract any more and I had paid one month in advance and II had paid more than the time period I had the service. They didn't answer my phones untill after I posted here. Then all of the sudden they realized how much mistake they had made which means they really don't care about their customers until their repetition is in a serious danger. I warn everyone about them anywhere I go.
Im sorry I couldent be of help but Iam glad you were able to point out their mistakes I hope you were able to get everything taken care of and your right they dont care about customers, do you know they hire third party companys to handle their calls the company name is Advance Call Center of Technology in San luis, Arizona this company takes their calls those are the represenatives you talk to when calling customer service and this company hires felons federal or state dont matter and they get to see any customers personal Identity I tell you this because i worked their people that been in a federal pridson wure their for fraud, checks, welfare, insurance, identity but thats how at risk customers are and I mention it on here but I dont know if any one cares well thank you for your reply and wish luck good bye.
I hope I can be of some help I do understand your frustration if they are saying that they did not recieve their equipment all you need to do is provide them the confirmation number that UPS provides you with when you take the equipment to them AT&T tech support should be able to find it with that or you can go online look up UPS enter that confirmation number it should tell you what day it was shipped out and when they should recieve it ones you confirm that its off your hands if it was lost on the way its not your problem and should not be charged for the equipment.Now as far as rude agents every time you speak to an agent they have to provide you with their agent ID they use military alphabetical so if their name is for example Alex Gonzalez when you speak to them they will tell you their whole name fallowed by Alpha Golf 350 kilo not necessary those numbers but thats what their rep ID looks like make sure you get their ID and if their rude you can report them but all calls are recorded and they do monitor them but theirs to many agents to monitor all of them so the call just gets recorded but thats the advantage you have make sure that if you do report an agent for their rudeness tours you note what day it was the time and their ID they will go back and listlen to the call and believe me they only warn them a feuw times they know this job is customer service. Now I see that you mentioned you established service on 10-13-10 and you down graded to basic cable on 12-14-11 were you under contract? ita usually its a 1 year contract and you would have been done with it 10-13-11 but it is a possibility that when you down graded you were put on contract again do you know if maybe you were its a possibilaty and want to charge you for early termination, the one other last thing that I can think of would be that they are charging for would be pro-rated charges meaning for example your bill cycle needed to be payed lets say every 14th of the month ok and you disconnected services on the 28th of the month lets just say for example then those 9 days are pro-rated charges and thats what they want to charge you for and that would apply for all 3 services my advice first find out if you were not under contract, second check to see when you disconnected services for cable if it was before your bill cycle and not after because then it becomes pro-rated for the extra days and check if the month before disconnection also might have had pro-rated charges and do the same for your internet and phone thats really the only thing that they are traying to bill you for but take a look on the bill make sure you paid for the month before and any pro-rated days if any and on the month of disconnection do this for all 3 services if you have thats all the proof you need and their for do not owe anything to them I hope I was able to be of any help to you good luck to you .
Connect tech scam
I have had continuous problems with my Hi Speed Internet, after many months my 2 wire Gateway from AT&T was replaced with another bad unit. For six months I called technical support and finally was told I would have to subscribe to Connect Tech for $15 a month for a year as technical support could not help me. After a week of no internet I gave up and...
Read full review of AT&T and 4 commentsinstallation
For the Third time I have taken an entire day off to get my installation completed. This has been going on for 2.5 years. The first time a sales rep came out-Uverse was new to the area and they were offering great deals. I signed up, took the day off, & the install tech told me that the signal didnt reach my house. They would call me when it did-never got a call. 7 months later another sales person shows up at my door guaranteeing that I was now able to get Uverse; signed up again, took another day off. This time the tech completed the install of the lines inside the house and out. Went to hook it up-no flipping signal. Two weeks ago a sales person comes out, yup for sure your neighbors all have UVerse and it's available. Dang if I didnt sign up, take yet another flipping day off and lo & behold no signal. This company has serious communication problems within their organization and how ironic; they're a communication company. I am self employed & when I dont work, I dont get paid. I wonder how they would feel if I charged them back for my down time. They SUCK! Staying with Bright House
The complaint has been investigated and resolved to the customer’s satisfaction.
dstrauss I totally understand were your coming from and agree on the part they should pay for the down time people take so that at the end of the day it was a waste of your time and ill tell you this any body else one time would have been enough 3 times you have a lot of tolerance ill tell you that and even though I never experienced what you have with Uverse but I can relate in a way you see I used to be a customer represenative It was for Uverse for AT&T but through a third party AT&T hires third party company to handle their calls any how I would get diffrent types of calls billing, promos, services are not working every call was diffrent so when I would get a call from a customer who has been waiting a month and a half for services to be established I mean hes been looking forward to this day and hes at home took the day off just like you and is calling in because the tech dirent show up or told him services cannot be established they want to know why, ill be honest with you out of the calls when it was a call about this I hated it ill tell you why so their calling in I look on my computer on the notes it gives me a new install date so for example if the install date was for today it would now read like this [protected] and what this means is that their is an area issue this means two things they need perform some type of work on the outside to get services to that residence and that could take anything from a month to months and then the customer needs to set up a new install date remind you hes already waited a month and a half the second thing that it means is that their is no solution they cannot establish service at that residence aint that about a bit.. im not going to spell it all out, but you know what I mean its wrong a lot of people cut off their services with other providers wanting to come to AT&T so that they can tell them that when they waited 2-3 months but thats what happens with that just wanted to share it with you and hey if they ever do get service your way and you try for the fourth I recommend you do this when you call customer service they give you an incident number sometimes they use the same one so you can use it the next time you call if not they provide with another well if you do have any of them what their used for is for their records it lets them know of what ever issues you had so if you ever do get services let them know and as curtasy they will offer you promos even curtasy adjustments for the trouble you when through I promise you will take care.
overcharging and refusing to disconnect services
I have been with AT&T wireless for 4 years and my contract is up on Feb 13 2011. I called the company to disconnect services on the 13 the and was told that I could but I would be charged $60 per line and I have 5 lines and was then told I had to wait till the end of the billing cycle which is the 23rd. So I put in a request to disconnect all services on the 23rd. Well, I just got a bill that was $30 higher then normal. When I called to disconnect they put unlimted text on one line which was $20 then I was charged for text alert on my husbands line. Well, I have text and internet blocked on that line and my husband doesn't even know how to send a text message so what does he need text alert for? Gail told me it was a simple fix, just text on the phone to text alert the word stop and it will only cost me 20 cents to do that. Also charged for 2 long distance calls that should be covered as I did not go over my minutes. The free phones are aweful, they are cheaply made and die right before the 2 years are up so that you take another 2 year contact to get a free phone. Oh, and good luck getting a voicemail, well, you do get them 2 or 3 days later. Not to good when you are left a message that a family member has died and you get the voicemail 2 days later. If the service is so good why do you bind people to a contract. The customer service is awful and with Alejandro I had to wait on hold every time I asked a question so he could find an answer. Alejandro said I can call on the 13th and that I could have the service cut off at that time and no further bill. So I asked for his identifcation # and he said he could only give me his name. Also I would have to pay the full bill and the credit would be given the next billing cycle. UNREAL.
My son in law needed a phone to go overseas and my daughter will also go, they sentj me phones that they said would work in that area, after i got the phones and changed my plan to fit what they told me to do, we checked to make everything was ok and they told us the day before my son who is in the army to be deployed tomorrow that the phones they had us would not work, and they refused to unlock the phones per my request. they lied up until the last minute. if they cannot help the military, who will they help. they lied to me to get more business.
We had an AT&T salesman contact us about a new phone, we told him we did not get good enough service in our area, and we would be canceling all of our phones. He continued to harass us about trying the new phone, because he assured us we would get better service, and if we didn't we could just simply send the phone back to them. Well, the phone didn't work, we called them to pick up their phone and they told us because we had accepted that phone we were signed up for another year.
uverse internet rep liars!!!
Called ATT Rep to inquired about ATT Uverse Internet Service on 12/28/11. Rep told me it cost 14.95 a month and the modem is free. I was told that this was not a promo rate, later on I found out it was. Not to mention all additional fee they've added on my bill that I was not told about. I received my bill today 01/17/12 I was shocked how much it was. There was a one time fee of 36.00 did not know that, pro-rated fee of 5.07 did not know that either, modem 100.00 I was told it was free, plus the 14.95 Internet service.
Also, this promo is one year term agreement. which mean you're stuck with it for a year and if you cancel you will pay 150.00 cancelation fee. ATT people are bunch of liars. They will not tell you what they will be charging you. Even when you ask them questions they will tell you what you want to hear to get you sign-up.
The complaint has been investigated and resolved to the customer’s satisfaction.
They lie, misinform you, harass you, threaten you, don't pay attention to the calls u make rto rep.s AND CONNECTS.
u-verse is a scam
fees
Att uverse is trying to charge me for an activation fee when the internet services were not even working. I did a self service installation for the internet and when I tried to install it, it did not work. I called tech support and did some trouble shooting but it still did not work so they called a tech to come out. Before the tech could come out, I cancelled the services. Then like 2 months later I received a bill for the activation fee of $36 plus the early termination fee of $90 I called att customer service line to plead my case of why I should not be charged a fee if I did not even use the services in new my home but the guy from att uverse cust srvc said I still have to pay the fee because the tech still came out to my home to turn on the services prior to me trying to set up the internet myself. I asked him, how do I know the services were turned on if I never got the chance to try them out? He told me the tech said they were and for that I have to pay. Even though I never even used the service! Then I had to pay an early termination fee even though when I cancelled the guy on the phone never even told me I was in a contract and that there would be a fee! Not to mention the customer service dept kept switching me to different depts on the phone without even telling me what was going on. It also seemed fishy every time I asked if they record the phone conversations the phone kept going out and I never got my answer. I requested a supervisor and he said the supervisor will call me back.
The complaint has been investigated and resolved to the customer’s satisfaction.
scamed for service
This morning, 1/16/12, I contacted uverse for new service. I was shopping for a change in bundled services after 12 years with a carrier. I was presently greeted by a customer service representative and went through all of the screenings, service officers and provided a quote for service. I accepted this quote and agreed to the installation. I was provided an order#, told that an email would be sent out to me with specifics and advised that that the installation would be done on a saturday as I requested, week which would have been 1/28. Well after several hours and attempts to contact to ask a question about the internet service, I finally reached another representative for inquiry. Well, there was no record of my order or call. I was told that the service that I was quoted was not right and that there was something else that uverse would offer me, which would increase the service approximately 25% for the first year and 50% following. This person went from being sorry for me being given the wrong information to sometimes vendors sale services for uverse and get it wrong. Well, vendors, uverse or att, all represent this company and if their offers are that subjective, why would anyone want to risk getting into a business arrangement with them. You know, as we were talking, this fraudulent individual was actually changing all the notes in the system from the call in the morning.
I think I am now going to cancel my wireless service with them as well now and go with someone that is trustworthy.
The best way to let your voice be known and for ATT to care is to contact the governmental regulatory agency that oversees them. In Florida, for example, it's the Public Sdrvice Commission. When I had to finally contact this agency, ATT immediately responded and resolved the issue of incorrectly billing me.
Agreed, ATT reps are liars!
A door to door ### rep talked me into the service with much hesitation. I'm aware of the "deal" that ends after 6 months so I made sure to verify this was not a limited time offer. He told me it would not go up and there was no contract. 6 months later, my bill shoots right back through the roof, matching the amount I was abondoning from TWC. With all the upfront costs and hassles I specifically was not interested in a short term deal. I am filing complaints any way I can, BBB for sure, and will cancel my service. There needs to be some kind of repercussions that ATT must endure for unlawful, deceptive practices. I will do everything I can to marr their name, but I am a small fish...
scam! unexpected overcharges! supervisor, manager not responding back!! beware!!
Scam... Liars... Money thieves... Horrible service, slow... False advertisements... No responses from supervisors...
At&t company is on a mission to take your money over their new promotion offer and services. The scam starts with offering $300 reward or whatever amount delivered to convince you to switch over or signup. Once you switch over, without permission they will charge you close to $60-$100 or over your bill amount. At&t excuse over the phone is that you must pay one month in advance, reconnection fee etc charges u never heard of and (The $40 reconnection fee promised - is never waived as promised at signup) let me not fail to mention that they never say any additional fees and the amount they promise is never what is on your bill, period. At&t keeps the money for themselves; since they know some people will leave the contract because the reward $300 is a scam, or because people figured out that they are scammed in their bill amount. At&t takes your money you paid in advance $. The amount they promise that was $300 you get nothing in return but excuses or maybe if your lucky a $100 or less in reward for the switch and (You have redeem online) (Not as promised amount) as for my father was told he gets no reward and im still awaiting $100 which was suppose to be $300. My father got nothing in return (Reward promised for the switch) at&t excuse was that his services doesn't qualify because he got a special monthly special and your reward doesn't apply! (They never warn you< they trick you)! To make matter worse they give a the bill in huge amount and if you dont pay the slap with more money to pay, so at the end you are now in over your head $300-600 credit report. It what happen to a friend who decided just to cancel! I'm a witness as I got my elderly father myself signed up that was the excuse of both rewards they gave us. At&t will try scam you in anyway they can! They have many tricks up their sleeves. I'm seeing people I know who also have been scam and they will even try scam out the box as a "no return" to bill you $300-700 in your credit report. Listen, something has to be done, its all over the internet. Google now-> at&at scam, lies, reward, anything and you will see this an epidemic scam by at&t in us! Can we all sign a petition and help one another get these guys out of scamming? A lawsuit? I want my money back. Supervisor not replying calls back, saying they call back 30-45 mins and never call. Please email me! [protected]@gmail.com gtalk me lets find a way to settle this in supreme court! I have been stressed over this and my father is too. Pain suffering, im disabled and this has caused me alot panic attacks from this scam abuse to take money I barely have, I paid them, I have to be reimbursed in someway, let's not allow these business criminals to get away with this! Please take 30 mins of your time a day to blog about them, send complaints to news stations, facebook them to your friends, anywhere anyplace you can think of, I need help pr~! Message me and we can further discuss.
The complaint has been investigated and resolved to the customer’s satisfaction.
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About AT&T
One of the key strengths of AT&T is its extensive network infrastructure, which includes both wired and wireless connections. This allows the company to offer reliable and high-speed internet services to customers in both urban and rural areas. Additionally, AT&T's wireless network is one of the largest in the country, providing coverage to millions of customers across the United States.
In addition to its internet and wireless services, AT&T also offers a range of entertainment options. This includes its DirecTV satellite television service, which provides access to hundreds of channels and on-demand content. AT&T also offers streaming services through its AT&T TV and HBO Max platforms, which allow customers to access a wide range of movies, TV shows, and other content.
Overall, AT&T is a well-established and reliable provider of telecommunications services. With its extensive network infrastructure and range of offerings, the company is well-positioned to meet the needs of customers across the United States.
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