AT&T
Reviews and Complaints

I have been with AT&T wireless for 4 years and my contract is up on Feb 13 2011. I called the company to disconnect services on the 13 the and was told that I could but I would be charged $60 per line and I have 5 lines and was then told I had to wait till the end of the billing cycle which is the 23rd. So I put in a request to disconnect all services on the 23rd. Well, I just got a bill that was $30 higher then normal. When I called to disconnect they put unlimted text on one line which was $20 then I was charged for text alert on my husbands line. Well, I have text and internet blocked on that line and my husband doesn't even know how to send a text message so what does he need text alert for? Gail told me it was a simple fix, just text on the phone to text alert the word stop and it will only cost me 20 cents to do that. Also charged for 2 long distance calls that should be covered as I did not go over my minutes. The free phones are aweful, they are cheaply made and die right before the 2 years are up so that you take another 2 year contact to get a free phone. Oh, and good luck getting a voicemail, well, you do get them 2 or 3 days later. Not to good when you are left a message that a family member has died and you get the voicemail 2 days later. If the service is so good why do you bind people to a contract. The customer service is awful and with Alejandro I had to wait on hold every time I asked a question so he could find an answer. Alejandro said I can call on the 13th and that I could have the service cut off at that time and no further bill. So I asked for his identifcation # and he said he could only give me his name. Also I would have to pay the full bill and the credit would be given the next billing cycle. UNREAL.

Called ATT Rep to inquired about ATT Uverse Internet Service on 12/28/11. Rep told me it cost 14.95 a month and the modem is free. I was told that this was not a promo rate, later on I found out it was. Not to mention all additional fee they've added on my bill that I was not told about. I received my bill today 01/17/12 I was shocked how much it was. There was a one time fee of 36.00 did not know that, pro-rated fee of 5.07 did not know that either, modem 100.00 I was told it was free, plus the 14.95 Internet service.
Also, this promo is one year term agreement. which mean you're stuck with it for a year and if you cancel you will pay 150.00 cancelation fee. ATT people are bunch of liars. They will not tell you what they will be charging you. Even when you ask them questions they will tell you what you want to hear to get you sign-up.

Att uverse is trying to charge me for an activation fee when the internet services were not even working. I did a self service installation for the internet and when I tried to install it, it did not work. I called tech support and did some trouble shooting but it still did not work so they called a tech to come out. Before the tech could come out, I cancelled the services. Then like 2 months later I received a bill for the activation fee of $36 plus the early termination fee of $90 I called att customer service line to plead my case of why I should not be charged a fee if I did not even use the services in new my home but the guy from att uverse cust srvc said I still have to pay the fee because the tech still came out to my home to turn on the services prior to me trying to set up the internet myself. I asked him, how do I know the services were turned on if I never got the chance to try them out? He told me the tech said they were and for that I have to pay. Even though I never even used the service! Then I had to pay an early termination fee even though when I cancelled the guy on the phone never even told me I was in a contract and that there would be a fee! Not to mention the customer service dept kept switching me to different depts on the phone without even telling me what was going on. It also seemed fishy every time I asked if they record the phone conversations the phone kept going out and I never got my answer. I requested a supervisor and he said the supervisor will call me back.

This morning, 1/16/12, I contacted uverse for new service. I was shopping for a change in bundled services after 12 years with a carrier. I was presently greeted by a customer service representative and went through all of the screenings, service officers and provided a quote for service. I accepted this quote and agreed to the installation. I was provided an order#, told that an email would be sent out to me with specifics and advised that that the installation would be done on a saturday as I requested, week which would have been 1/28. Well after several hours and attempts to contact to ask a question about the internet service, I finally reached another representative for inquiry. Well, there was no record of my order or call. I was told that the service that I was quoted was not right and that there was something else that uverse would offer me, which would increase the service approximately 25% for the first year and 50% following. This person went from being sorry for me being given the wrong information to sometimes vendors sale services for uverse and get it wrong. Well, vendors, uverse or att, all represent this company and if their offers are that subjective, why would anyone want to risk getting into a business arrangement with them. You know, as we were talking, this fraudulent individual was actually changing all the notes in the system from the call in the morning.

I think I am now going to cancel my wireless service with them as well now and go with someone that is trustworthy.

Scam... Liars... Money thieves... Horrible service, slow... False advertisements... No responses from supervisors...
At&t company is on a mission to take your money over their new promotion offer and services. The scam starts with offering $300 reward or whatever amount delivered to convince you to switch over or signup. Once you switch over, without permission they will charge you close to $60-$100 or over your bill amount. At&t excuse over the phone is that you must pay one month in advance, reconnection fee etc charges u never heard of and (The $40 reconnection fee promised - is never waived as promised at signup) let me not fail to mention that they never say any additional fees and the amount they promise is never what is on your bill, period. At&t keeps the money for themselves; since they know some people will leave the contract because the reward $300 is a scam, or because people figured out that they are scammed in their bill amount. At&t takes your money you paid in advance $. The amount they promise that was $300 you get nothing in return but excuses or maybe if your lucky a $100 or less in reward for the switch and (You have redeem online) (Not as promised amount) as for my father was told he gets no reward and im still awaiting $100 which was suppose to be $300. My father got nothing in return (Reward promised for the switch) at&t excuse was that his services doesn't qualify because he got a special monthly special and your reward doesn't apply! (They never warn you< they trick you)! To make matter worse they give a the bill in huge amount and if you dont pay the slap with more money to pay, so at the end you are now in over your head $300-600 credit report. It what happen to a friend who decided just to cancel! I'm a witness as I got my elderly father myself signed up that was the excuse of both rewards they gave us. At&t will try scam you in anyway they can! They have many tricks up their sleeves. I'm seeing people I know who also have been scam and they will even try scam out the box as a "no return" to bill you $300-700 in your credit report. Listen, something has to be done, its all over the internet. Google now-> at&at scam, lies, reward, anything and you will see this an epidemic scam by at&t in us! Can we all sign a petition and help one another get these guys out of scamming? A lawsuit? I want my money back. Supervisor not replying calls back, saying they call back 30-45 mins and never call. Please email me! [protected]@gmail.com gtalk me lets find a way to settle this in supreme court! I have been stressed over this and my father is too. Pain suffering, im disabled and this has caused me alot panic attacks from this scam abuse to take money I barely have, I paid them, I have to be reimbursed in someway, let's not allow these business criminals to get away with this! Please take 30 mins of your time a day to blog about them, send complaints to news stations, facebook them to your friends, anywhere anyplace you can think of, I need help pr~! Message me and we can further discuss.

On Monday, January 2, 2012, the battery in the UPS of my AT&T UVerse unit failed, causing my TV, internet, and home phone to go out. We called customer service, who told us that a new battery would be delivered by 5:00 p.m. on Wednesday, January 4.

When no battery arrived, we called customer service again on January 5. They told us that, du to "High Demand, " they could not deliver a battery, replacement unit or otherwise get us ANY service until January 24 or after. My wife spent over an hour on the phone with AT&T UVerse customer service, speaking to a supervisor, but all they could tell us was that they were "sorry."

We have cancelled AT&T and gone back to Charter Cable, which is actually $20 per month cheaper and has twice the Internet speed. I'm looking into moving my six mobile phone numbers from AT&T, as their mobile service has been lacking as well. I hope they figure out their customer service issues quickly or AT&T will lose thousands of customers quickly!

This has been reported against att prior by me for same reason. This is second complaint against att for adding long distance charge without my request. I call and inform att I did not request the long distance since I make all l. D. Call on cellphone. They again chg for changing l. D. Service plus charge for changing local service. Each time I have talked with supervisor and get no satisfaction.

When I relocated, I called and requested AT&T DSL service. I was told in mid December that it would be installed on 12/21/11. On 12/22/11, I called again to find out why no one came out. I was told no one wrote the order down and had to begin again. The next scheduled date was 1/6/12. I said no thanks to that. After thinking it over, I called again and for some reason, 1/4/12 was available. So, I waited all day again to no avail. I finally called and was promised 1/23/12. I am sick of the lies and incompetent service and will proceed without AT&T's internet service. It appears this "giant" truly thinks we are little people and merit no consideration.

I have been asking for the hallmark channel for 3 years. All the other tv provider in this area provide it and uverse did years ago. Whats the problem? Every time I call to ask for it i'm told its a money issue I will pay for it. There are plenty of women who would like it instead of all the sports channels. I like my tv service and don't want to switch but I am tired of waiting

Go phone! You must add money to your account in "package amounts", and money expires after a certain duration, and then it is non refundable! It expires before your next months bill, so if you were forced to pay more than you needed for the month through the "package amount", you won't get back the rest of the money you spent, and it will not be applied to the next bill!

Belkin battery BU I got wih my installation is brand new and still working fine. Two weeks later I get a phone call from someone saying my power supply needs to be changed out. After doing some research on the Belkin website I found that some models with a particular serial number were being called back because of a safety issue but only certain models were affected. Well neither of the models were affected that I had but the one shipped via UPS to me after my installation date sounded broken when shook. I refused to install the Belkin BU and I am still using the original. I was unsuccsesful with the online chat with AT&T and still pursuing a explanation. Be cautious I very well be a victim of a scam. Be careful.

I can't believe that at&t would be so low as to team up with idprotectionplus.com llc to steal hard earned money from their customers. Idprotectionplus will add a monthly charge of $14.95 for a service that you never signed up for. You don't realize it until months later. The charge is shown on the back page of your at&t phone bill. When I called them to inquire as to why I was being charged for something I never signed up, the customer service rep stated that I had to have gone to their website and signed up for. I would never have signed up for this kind of service. I started being charged when I signed up for a package with at&t. At&t are thieves as much as idprotectionplus are. Shame on you at&t for allowing this. I can't imagine how much this company steals from people who don't know to look on the very back of the last page of their telephone bill.

We were advised by an AT&T representative that if we combined our home and cell phone billings we would save approximately $30 per month. The represented quoted our current combined monthly billings at approximately $170 per mo. (which was correct).

She quoted that by combining our billing would be $141.37 per month and for 6 months we would receive free Voice Mail therefor our monthly billing would be $134.57 for six month. The first months bill, was higher but we paid without question as we thought there could be some adjustments. The second months bill was for $195.00, not the $134.57. We called the company and was told time and time again $195.00 was correct. Finally the supv. said that $18 was a one time charge and tht $12 was for additoinal items I did not order and these two adjustments would bring my bill to $165 per month. Still not the amount quoted by the sales representative and confirmed repeatedly by AT&T repres.

This is not our first dealings with AT&T over higher charges than quoted and everyone should get in writing any change in their services and billing from this company.

Hello everyone,
Long story short; i am recommending every single person to be very careful with at&t's services. What can i say more? At&t is a company that i will never ever deal in my life again. I called them, received a price offer for both internet and tv service. I was told $57.99 monthly without any promotion period or any installation fees. Bill came as $172. I called them, they dropped the bill to $69.99 for only one month. I wrote letters to ceo, cfo and vp's . Now (After all this headache) i am gonna pay $57.99 monthly and i have to switch back to comcast in 6 months as they won't honor what was promised. What really sad is that the e-mails i have from their representative and also the conversation i recorded on my mp3 player ( oh, yes i did record it, because i knew they were going to lie to keep you on board) did not help me to defend my rights. I hate at&t so badly...I wish i had a good attorney and put these people in trouble. Please please make sure you have some sort of evidence when you talk to a sales rep on the phone as they are good in lying...They want you to stay with at&t (Which is understandable) and they tell you what they can do (Which is not the case). Then you believe in what you were told until the first bill comes. Then you get in touch with some ### customer service rep who says "oh noo, i can't do that, i do not what they promised you". Then you realize that you are screwed, and you want to contact more important people in the company. Then you write letters to the top executives and you also include print outs of the emails you received. Then you also offer them more evidence as that is what was promised at the first place. Then you get a phone call saying "nothing we can do"
And...And then you give up...You decide not to fight, and then you probably any kind of fees for signing up with another company, for canceling your account, for activation, for any other nonsense fee...
Bottom line; at&t is the worst company i have dealt with. I simply hate them
Regards
B.

wow, when I try to sign up, I was told monthly charge is $24.95 for bundling with direct-tv. My first bill is $48 (beside $149 installation and $100 modem). I called them, a nice lady promised me to change back and credit me the first month overcharge. Now I got the second monthly bill. You bet, $48 again! So I called them again. They said I am not qualified for that bundle, they can only give me $34.95. What!%$$#?

I tried out the AT&T U-Verse system for a month and did not like it so I canceled it and returned the product as instructed yet for several months now I have been charged for the U-Verse TV and each time I call about it I sit for an hour waiting to talk and then I'm told that it will eventially come off my billing. Today I was just hung up on. Now my bill is up to $422.88 and they are threatening action but they won't stop billing me for what I don't have.

MY MAIN BOX (DVR) HAS WORKED ON AND OFF FOR THE PAST YEAR AND A HALF OF MY ATT U VERSE SERVICE. THE ONLY REASON I AM WITH ATT IS BECAUSE OF THE RECORDING SPACE. WELL EVENTUALLY THE BOX DELETED ALL MY RECORDINGS. TO TOP IT OFF ATT SCHEDULED A TECH TO REPLACE MY BOX THAT NEVER SHOWED UP. THE RETENTION DEPARTMENT OFFERED ME A $10 CREDIT FOR 6 MONTHS...BIG WOOOP... THAT COVERS FOR ALL MY RECORDINGS BEING GONE...THE $200 PER MONT THAT I PAY FOR THE NON EXISTENT SERVICE AND MY LOST TIME AT WORK, WAITING FOR THE TECH THAT NEVER SHOED UP...I FELT INSULTED BY THE OFFER. SHE EVEN TOLD ME THAT SHE IS NOT RESPONSIBLE FOR THE TECH NOT SHOWING UP. I AM SOOOOO ANGRY I CANT EVEN PUT IT IN WORDS...

I have been an ATT U-verse customer for quite some time paying $125 a month for this service. Of late everyday at approximately 7p (EST) I encounter a service interruption that last sometimes as long as 1/2 hour. If I DVR a program I cannot view it later without having difficulty with the digital picture breaking up. I don't know if this is a result of bad outside connections or something deeper but I would like to see a resolution soon. $125 a month is too much to pay for lousy service.

People saying they were reps of AT&t banged on m;y door until some one answered after they had parked blocking my driveway. They were rude and foulmouthed. We are eating dinner with guests. When I called AT&T they said there was nothing I could do because I had not gotten the people's names! That was AFTER I went to the considerable trouble to navigate their ' we don't wayt to talk to you unless you are going to buy something' website to find a number to compain to.

Ordered Uverse on oct 23rd 2011

12th november installation day.

Tech came from ATT and dint get signal so i complaint to my leasing office tech.

got repaired on 16th November.

Recieved call from ATT on 19 th November saying ATT is coming for installation on same day at 3pm

No on SHOWED UP !

Called ATT, was on call for 3 hours and they said now no one can come as they dont work after 5 !

I waited for 4 hours at my place wasting my weekend !

Now, they scheduled me for 21st November, and guy comes at 1 pm and tries some stuff and goes to leasing office drops keys and goes home, Than a tech from My leasing comes in and verifies signal and it was fine.

I tried calling that tech from ATT and he dint receive my call, I called 10 TIMES !

I took half day OFF just get connection because ATT tech dint show up on Saturday 18th ...

I tried calling ATT service and was call for 4 hours, please check my account incase u dont trust, account is on my full name ...

Than I talked to 8 different people and eveytimr new story and than one supervisor tried to schedule it same day at 5pm

and he hung up ...

than I redialed and same story to 4 different people and they inform me that I have to take half day next day to get service so I loose $2000 by taking off half day 2 days ! I am not fool

For this cheap company ATT $98 service y should I pay $2000 ?

than they tried to schedule next friday that is afrer 25th November and cant help, they dotn work on long weekend, THEY DONT EVEN WORK IN NORMAL DAYS BTW !

Than finally after talking for 4 hours on call, I got a schedule date of DECEMBER 3rd i.e 45 days after order date

AND conclusion : NO MORE ATT, NO recommendation, WOrst company I have ever seen ...

I can give all proofs to prove this issue I am typing ...

Good lluck to ATT customers, dont go for it ...

worst service I have ever seen