AT&T’s earns a 2.2-star rating from 2170 reviews, showing that the majority of telecommunications consumers are somewhat dissatisfied with service and connectivity.
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bill
In feburary of 2012, we had my sons internet turned off. We paid our final bill. At&T waited one year later, then sent us a bill for $100.44 as a final bill (so called). The internet was only $15 a month then. If it was shut off, how can it be $100.44? I spent an entire afternoon on the phone with AT&T and their (automated system to make things easy and fast) and was sent to at least 6 different people and none of those could tell me exactly what the bill is for because it was so old, it wasnt in their system anymore, how can i be responsible for a bill of UNKNOWN ORIGIN? I am DISPUTING this bill of $100.44 till they can tell me why it is and why its so high ...
wireless cell phone service
i wanted to stransfer my internet service from one apartment to another, well ATT said they could match my internet, cell phone plus cable TV.between my wife and I we spend $135 per month 2 cell phones, netflix and internet.
well so the ATT rep said she could make it all for less then $200.00 so i agree, . when i check my bill for all my service was over $300..00 per month so i decided to cancel before the 14 days perior.. i returned the equipment and today i received a bill for $346:.65 for cancelling the wireless service?. so to start they are dishonest charging me that for fees..
where i leave i get no att service i have to walkout of the apartment to make a call, .
i am so mad at this dishonest and scammers working at ATT?.they just work for their commission and they don't care if they have to lie to any one.
Fraud Legal Services (FLS) represents individuals throughout the US who are victims of fraudulent charges, fees, contracts, reimbursements and claims. Our focus is on telephone, internet, satellite, and cable companies.
Based on the details of your complaint, I think we have a worthwhile case against the company.
The Consumer Fraud Act (CFA) holds the company responsible for any billing and service problem, even if it was not intentional. Also, the CFA makes the company pay my attorney fees if I am able to prove they are at fault and recover all or a portion of your disputed amount.
Would you be willing to allow me to represent you? There would be no cost to you, and I would not take any refund the company makes to you now or in the future.
If you don't want to give up on your dispute, you can submit the details of your claim to me online at www.fraudlegalservices.com or email attorney@fraudlegalresources.com or call [protected].
Let's make the company pay!
Blake Thomas
Attorney at Law
Fraud Legal Services
fraud
I've never posted to a site to complain about anything, but after googling "AT&T U-verse fraud", I realized that I am definitely not the only person who is dealing with this. I'm curious as to whether there is a way to file a formal complaint with the FCC? I've even debated talking to an attorney friend to get advice on the matter since I am reasonably sure that AT&T is making millions of dollars in ripping off people, most of who don't even realize it's happening. I've had issues with them since day 1-- I was lied to about how much I would be paying per month when I was signed up, then I was lied to again and again about credits that were being given to me over the course of the year to off-set the initial dishonesties on AT&T's part. The service itself was terrible and constantly experiencing outages, but that is not my primary concern here. Basically, every time I called complaining they transferred me to "client retention" and when I tried to cancel I was offered credits and lowered monthly payments as a way of keeping me as a customer. Typically these people were nice enough that I agreed to keep the service if the payments could be lowered since I had initially been ripped off and had headache after headache from that point on (not to mention the many hours I spent on the phone dealing with this-- the last time I called was 1 hour and 12 minutes) but even then I was paying more than I would have for comparable service from Comcast- so I was by no means getting a free ride. The hour-plus phone calls/ battles were bi-monthly occurrences-- I have NEVER spent so much time and energy dealing with any service! I should mention that I've had AT&T for cell service for years and I absolutely love them for that, and have never called to complain on that side of the business. Anyway, I had a very nice lady helping me on a recent call and she even said that she could see in my account that I was promised a lot of things that never happened, and that I wasn't supposed to be paying the monthly amount I was paying-- it should have been a lot lower (like a third lower). She probably wasn't supposed to tell me how their system works (but I'm glad she did). Basically, every time their client retention specialists offer a monthly credit of some sort (in one of my cases it was $15 per month to off-set some of the increase (but not all) that occurred when I was lied to upon starting my agreement with them) they open a ticket that is supposedly sent to the "back office" for approval. In my case, I realized that 5 months had gone by and my amount had not been reduced. I'm reasonable and open to waiting a month or so because I realize sometimes this can take time to process, but 5 months meant $75 as well as the fact that my monthly payments STILL hadn't been reduced. So after calling in and going through an hour-ish of ridiculous difficulty on the phone, I was finally informed that while the ticket had been opened in June, as of November it still hadn't been "opened and reviewed by the back office". Then when I called in January I was told "the back office rejected it". That is absolutely insane that a company can legally be allowed to promise things to customers (by the way, they say your payments will be lowered and you should see it reflected on your next bill, so they ARE promising things that are complete lies) and then not put them into effect. Furthermore, I started keeping notes of my calls and they would say that they didn't have comprehensive notes in their system so they basically refused to believe me. Well, as soon as I threatened complaining to the FCC or mentioned legal action, I was put on hold and the girl came back and said she just-so-happened to find a note in the system from a few months back that said I was supposed to get the "manager's special deal" and she was putting that on my account right away which meant a significant reduction in my monthly bill (but STILL not as low as it was supposed to be and STILL more expensive than a comparable service from another provider). It is so transparent that they are blatantly ripping consumers off (likely to the tune of millions of dollars) and they're trying to do it in a way that doesn't get them caught. Their bills contain very little detail so that people can't really figure out what's going on unless they call and go through the crazy system that takes hours, and their online chat system is always down-- again, most people won't take the time to deal with the phone mess. Furthermore, a guy in customer service there even told me that customers he talks to don't usually look at their bills very closely. They know exactly what they're doing, and I hate to see them get away with it. I would love to know how to start an investigation. Thank you.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am over 80 yrs only have T.V and used computer for company i am a widow/ i got a call telling me my life line was to be cancelled and if i would move up to u verse it would save me over $60.00 a month and i quote " Your bill will never be more than $134.00 Mo. for the next 3 years if I moved up to u verse. I told him i liked my dish and the programs I had signed up years ago when Att had dish as part of their bundle. he told me that u verse was ATT it was just step up from thr old thing i had and he once Again promised
that my bill would never be more than $134.00 and all my programs would be there. I said ok and the next day a tech was here to install. there was no fee or charge because the bundle i had with ATT covered my phone computer and cable t.v, he said I would get
a monthly bill just like I had been getting. short time later week or so I got bull for some $300, 00 if I did not pay all would be turned off. well before my son and I tell them of a mix up everything was turned off i had no phone, no cell phone no way to contact anyone
the nightmre goes on my son psid to hsve thingd turned back on for me now I get another bill the is for 455.00. im seeking attorney!anyone else interested in seeking legal advice lease feel free to join us contact # [protected]/[protected]/ [protected] refer to the fraud by U VERSE
I was contacted by AT&T about their U-Verse service on 7-23-10. They were good. They informed me that I could drop the 2nd phone line that I had at the time for my fax and connect it to the same line as my phone, and be able to send or receive faxes while on the phone. They confirmed this 3 times with me and once with my wife. Then they went on to tell me that my total bill for all of my services would be $135.95 for the life of having AT&T U-verse. They also confirmed this 3 times with me and once with my wife. Well, I said go for it. They came out on 7-30-10 to install the service and all the boxes. Took about 2 hours to install everything, and another 2 hours to get my WiFi to work (some what). The installation tech also said that you could do the fax and call at the same time on the same line but couldn't figure it out at that time. After he left, I spent the rest of the evening and about 5 hours the next day getting my WiFi to work 100%. I spent the better part of Sunday and a few hours Monday looking everywhere I could find online to find out how to get my fax working the way they said. Everything I was able to find said it can't be done. Today (Tuesday 8-3-10) I call tech support to get help getting the fax to work the way they said it would and they informed that it can not be done with out spending another $15.00 a month for a 2nd line to be added. They also inform me that the total price I was given is NOT for the life of service, but is only for 1 year. After that it goes up $50.00 a month. Think if we get enough people together that have been lied to like I was, that we could get a class action lawsuit going?
Signed up for U-verse, Landline and internet for flat rate for 1 year; after 6 months AT&T starts charging more; says the people who signed me up were only "contractors" and could not make that promise and they, AT&T, would not honor the promotional credit but would contact the "contracting company" to see if they will give AT&T the credit to give to me but in the meantime I have to pay the higher rate! Don't think so. I'm going back to DISH and dishing my land line, after 55 years with AT&T.
YES! they owe me a credit of $36. constantly trying to resolve the Credit but one Dept doesn't know what the other is doing? now n collection for over$380.00 and charging me for uverse equipment I never received because come to find out AT&T wasn't capable to provide services in my area. Not to mention I am now dealing with collection agency in INDIA?...OMG! Where do I apply for a job? because I wanna get paid providing poor customer service and reading from a manual on any troubleshooting issues.
Guessing my previous comment wasn't posted. Very long story and do not want to spout the whole ugly story all over again, but know this: I signed up for the ATTUVERSE bundle of just home phone and their cable. They came in and installed everything, but not when the appointment was scheduled for. The tech had to call someone else in after he left because he didn't have time to finish. Things worked fine for awhile. The bill was to be no more than $68.00. Thought I had all the options and details of my account set up. They tried to NOT HONOR my $50 gift card with some stupid story until I told them I was going to cancel my service. No contract, right? Well... I received my card within 2 days! The rest is a nightmare. Hidden charges, disappearance of existing phone line, every rep I talked to after being put on hold each time telling me a different story and the options not all being included as in the agreement... then being charged to have to ADD them, etc. Turned in the equipment - got a final bill for 95 cents, then another for 400+, another for 700+, then even another for 1000+. Called and had an over the phone melt down with a lady who calmed me down and told me to disregard. Now they want 400+ and have turned it over to a collection agency. Had to get a cell phone because my existing phone line was cut and taken out! When I returned my equipment and asked the UPS employees if alot of people were bringing the equipment in to mail back - they rolled their eyes and laughed!
I put a very lengthy comment on here earlier today, but I don't see it. Every comment about attuverse is a year old or better. I am sure that the fraud and (in my considered oppion... robbery) is still going on. Anyone out there that has anything else to add? I've checked for class action lawsuits or anything of that nature and cannot find anything.
As a NEW ATT customer, I was offered Uverse At $14.95 a month for one year. But, my bill reflects $35.00 monthly. When I contacted them, they said they never made that offer. EVEN THOUGH the offer is still on their website. ATT is becoming known for unethical and illegal business practices.
I'm still fighting them. Once they get you your sol. I have called the Puc, and it is the only way I wa able to talk with a manager since my installation on 9/7. I put Derectv back in ASAP but have not been ablt to use my printer for two weeks. They even took my modem.
CLASS ACTION NOW. IS THERE AN ATTORNEY OUT THERE THAT WILL RERESENT US? I COULD GO ON FOR TWO HOURS ABOUT WHAT WE HAVE BEEN THROUGH. THERE CUSTOMER SERVICE IS TERRIBBLE. tHE MAKE APPOINTS AND DON'T SHOW UP OR SEND THE WRONG TECH.
SOME HELP US WHO HAVE BEEN SCREWED BY AT&T. I THOUGHT THEY WERE A COMPANY I COULD TRUST. HELP!
KAMIKID@AOL.COM
addtl receiver cost
I have been a Uverse subscriber for 3 years. In the past I have had an additional receiver and only paid a monthly fee, however, AT&T Uverse 2013 policy is to now charge a one time fee of $49 in addition to the monthly fee. This is ridiculous. Uverse customers should not have to pay such a high fee in order to use a second receiver for a service they are already paying for. Upon learning there would be a $49 fee I cancelled my order for a second receiver. Uverse may think their new revenue scheme for these receivers is a simple way to bilk their customers out of more money but they will find many customers will find it cost prohibitive to add an additional receiver, thus Uverse loses their monthly receiver fee as well. Customers may also find alternate providers that offer service through out the home without extra fees, or the novel idea of ditching TV altogether and moving online for content.
The complaint has been investigated and resolved to the customer’s satisfaction.
installation issues
I moved into a subdivision that is under construction in the beginning of December 2012 and placed my order for AT&T Uverse. I was told I it would take 2 weeks. I then got a call to say they could only get to me on December 31st. Two days before that I got a call to say that they would have to send the Engineers out as there was a problem and the Engineers would only be able to get to me by January 31st...and no they would not be installing on that date, but merely investigating why I can't get internet access meaning they can't tell me when I would get service. I've been promised several times that they would have someone over and even took a day off the one day to be home yet nobody arrived. I called several times and several times was told my case would be escalated. I was even told by a rep of AT&T to try and get another provider in the meanwhile - THERE ARE NONE that cover this area. Here is the cherry on top - neighbors directly next to me on the right and left and the one in front of me all have internet access from AT&T and some of them moved in AFTER me...the only provider in the area is AT&T so I am stuck without service and had to upgrade my Verizon data plan to avoid overages. So in affect, AT&T is costing me money I can ill afford as I wait for service. I am a single mother and sole support for my two children. I work hard and there are days that I could work from home but due to not having access I have to commute every day into the office. I understand that there are people with way worse problems but really, in today's day and age it is beyond pathetic to have to wait for over two weeks for internet service let alone 2 months while everyone around you has access. I'm about to go to the media with this issue. You cannot tell me that it is acceptable and perfect customer service to be given the run around for this long and still have no service.
The complaint has been investigated and resolved to the customer’s satisfaction.
sales tactics
This afternoon I had a knock on my door. I've posted a "no soliciting" sign clearly on the door, so as to only have friends, families, and emergency knocks on my door. I go to the door to find two representatives from AT&T. Both reps were very nice, although the second one barely said a word the entire time. They proceeded to ask about my TV and Internet...
Read full review of AT&T and 18 commentsunscrupulous practices
My husband and I have been with AT&T 15 years. In Oct 2012, we called to question something on our bill. During the conversation, my husband was offered a free texting promo for 6 months (which was thru April 2013). He said ok, we'll try it. The next month, of course, we were charged IN FULL for texting. After 45 mins on the phone, they credited our account and it was fixed.
After accruing several thousand rollover mins, on Dec 26, 2012, we called to reduce our minutes and drop one lower price plan (savings only $10). Because I phoned mid month, we agreed to change the plan on Jan 20, 2013 at the end of our billing period. So our plan was NOT to change until Jan 20, 2013. The very next day, Dec 27, 2012, we noticed our texts weren't going through. We called AT&T and they said our 6 month promo was dropped. We asked why? They said it was because we had downgraded our plan. FIRST, the guy I spoke with on Dec 26 said absolutely NOTHING would change on our plan...evidentally, he lied!. After arguing on the phone with the current rep, I said FINE, WHATEVER...but that's not to happen for 3+ more weeks! As of today, our plan has not changed at all...we are paying full price and still entitiled to the free texting promo until Jan 20, 2013 when our plan changes over.
Here's the clencher...this is what both the AT&T representative AND her supervisor told me...OUR TEXT PROMOTIONAL WAS CANCELLED BECAUSE OF OUR INTENT TO CHANGE OUR SERVICE. Can you believe this S***T! THEY HAD NO RIGHT TO DO THIS! We were currently paying FULL PRICE and nothing had changed on our plan...yet they cancelled our texting because they simply had KNOWLEDGE of our intention to downgrade our minutes. I told them this was deceptive and down-right fraud and instructed her to reinstate our texting for free until Jan 20, 2013, IMMEDIATELY! The supervisor refused. I told her "if I had called and changed our plan on Jan 19, they would not have been able to drop our texting ahead of time, so what makes them think they can do it now?. She said, "that's AT&T's policy". Because we called ahead, they changed our plan simply as a PUNISHMENT for INTENDING to lower our minutes. (it's like calling your auto insurance and telling them your want to lower your deductable at the end of the term and they decide to cancel the insurance immediately on one of your vehicles without telling you)...absolutely ridiculous!
Needless to say, after telling her we are done with their EFFING company for good, I hung up. So today, Jan 1, 2013, my husband and I RETURNED our new (Christmas gift) AT&T phones and have gone with another provider that offers no contract, free long distance, phone, texting and internet for LESS than our bare bones phone only AT&T plan. We have paid TOP DOLLAR over the past 15 years for cell phone service (we never bothered with promotionals) and THIS is the way they treat us. DON'T DEAL WITH AT&T...IF THEY TREAT EXCELLENT LONG TERM CUSTOMERS LIKE US, LIKE THIS, THEY WILL FLUSH YOU DOWN THE TOILET. These people cheat you and lie to you and find it acceptable to change your plan as they see fit...holding you hostage. Luckily, we were not on a contract...we always paid full price for a phone because we didn't like being manipulated into a contract with someone we didn't trust (we had many issues over the years) but this one broke the camels back. Someone...(hello Attny Gen office?)...needs to stop them from cheating customers and unscrupulous practices.
Even someday down the road if it costs us more money, we will NEVER, EVER deal with AT&T again.
Ok so let me start by saying that your whole idea that att is out to screw their customers is complete bs. READ YOUR CONTRACT! ALSO ASK QUESTIONS BEFORE MAKING CHANGES! att reps (like me) are human and we are here to help our customers to the best of our abilities. Policy is policy! Dont expect to get extra special treatment just because you have been with the company for 20 yrs... we treat EVERYONE equally! As a receivables management rep I deal with people like you all the time. And reading your story, sounds like you were one of the many customers looking for hand outs and credits wherever you could get them. If you make your payments and speak to us like we are people and not f**king slaves/robots we might have been more wheeling to work with you. And i would love to hear about how you like your costly service with verizon. Honestly this is a first for me to hear from anyone about how great their cust service is. You sound like a typical spunger who just wants everything for free and has no regard for the cost of service and the working of a billing system or policies that have to be followed no matter the customers tenure policy does not change and barking orders and harassing our reps gets you absolutely nowhere. We take care of our customers loyal customers. Dont expect special treatment when you call in with an attitude and dont try to intimidate our reps by threatening to cancel. We are not going to get on our knees and kiss your feet and beg you to stay. Respect patient's and understanding goes a long way. We value our customers and will stand by them and show respect and make it right. And your post will have no effect on att as a company because people like you are few and far between and in the end you are the reason you got ### customer service. Have a great night
harrassment
Any time I call AT&T about anything, the next day they call me from a "Caller Unknown" number, and continue calling about every 30 minutes. The first time this happened I was in a meeting and I came back to my desk and had 5 missed calls from the same number...it was AT&T. Today, they started calling me at 8AM on a saturday and have now called 3 times. If they are trying to have good customer service, this is not the way. It is annoying and if it was that important that they need to keep calling, then leave a message.
The complaint has been investigated and resolved to the customer’s satisfaction.
overcharge
I am being charged for service when I have not even had my equipment. I have contacted at&t several times about this and they say they took care of it and now I have been turned into collections. I need this taken care of please.
Having my own issues with AT&T now. Just tried calling but it not during normal business hours. It seems that after the initial 30 days from signing up I now have an increase in my bill. Read my customer service agreement and I can get out of in the first 30 days, #@!. Never again AT&T uverse. I had my cell phone service for 12 years and have been very happy. Their UVerse area seems to be a rip off.
I will try calling tomorrow during normal business hours. I will cancel my contract, and will file a complaint with FCC if I get any hassel from their outsourced customer support people!
U-Verse Missouri - AT&T failed to provide free gift card for agreeing to service, even after asking about the promise.
Now, AT&T has misbilled my account from day one. Several calls gave me some sort of "credit" but I could never figure out how they came up with the numbers, so I just ignored their "so-called credits" and just kept paying what I agreed to. The very first customer support person I talked to told me to pay what I agreed to and AT&T would get it straightened out in a few months. I did what she recommended. I paid exactly what the contract I signed and agreed to every single month. I paid early, every month. My bill grew larger and larger with bogus charges. Calls to customer service agreed there were a lot of problems, but no way to zero out my account because idiots run the show and can't do math. Eventually, AT&T sent me nasty "we are going to shut off your service" letters if I didn't pay the "overcharges" they accrued on me. I refused and just kept paying my correct bill early, every month, just like clockwork. (My overages are not up to about $33.00 overcharged after 13 months of service.) I have my original contract, every single one of my payment confirmations, and am ready to sue (it cost $75 to file the arbitration paperwork, but I'm ready to do it.) Calls to customer service don't help. The last (of 4) calls to fix this so far during the year, I endured threats and intimidation from a customer support "kid" who insisted my account was fixed and they had no plans to correct the overcharges any more. (Okay, he might have fixed the overcharges, but that didn't stop the fact that they were still overcharging me every month and the corrected problem would just continue..
Okay, we are battling, but the last AT&T stunt really pissed me off. On Monday while I was at work, AT&T took my on-file debit card and used my info to pay my account in full without my knowledge or permission. I have never authorized AT&T to auto-debit my account and believe this is equivalent to theft. (Can I charge them with that?) I'm in the process of reversing charges now, but I have to call AT&T during "normal business hours" to get their denial that they did this so I can record their denial to continue processing wih VISA, my bank, and of course, I'll be filing an FCC complaint as well. (I thought only Skype was that criminal of an organization to attempt a debit on an account they had no authorization to use!)
For all of you with serious complaints, please consider documenting your case with the federal FCC. They are MARVELOUS at getting results. If nothing else, they will bury your adversary in paperwork, and with enough customer complaints they just might do their very own lawsuit as a class action case. I haven't tried FCC on AT&T yet, but it's been a wonderful consumer "get even" tool for other big company scammers. Just steaming a little hear because it's the middle of the night and I can't yet call to get AT&T to explain themselves for stealing money from my bank account...
We have been AT&T uverse customers since april 2010, we were one of the first houses in Washington, MO to get uverse and it has been nothing but trouble ever since! First with our billing, charging us different amounts every month. Then our service which we have always everyday had problems with, our tv service, internet, and wifi is always having interuptions! These interuptions range from a few seconds to 10 - 15 minutes! We are sick of them, we have had techs come out at least five times! Same answer every time we can't find a problem try changing your router, well we did that and still nothing!
AT&T Has been doing that for yrs just like sprint all they care about is MONEY. You can dispute it but I wish you all the luck. They don't make it easy. You can contact the BBB I don't know if they will help but it is worth a shot
awful service
I put minutes on my gophone and wasnt able to use it.. Ask the customer rep to help me find out what was wrong. Gave me an AT&T number and told me he cannot help me (10mts). So I purchased another sims card and added more money while i made the call to AT&T(the number he gave me) was a wrong number. So he left me alone because didnt have change in hi...
Read full review of AT&Tfraud
Today on 16-12-2012 i got two sms from my bank about two payments from my credit card at .38 am and .50 am which are total fraud.kindy do something.
name-mukesh mathur
card no-[protected]
cell no- [protected]
bad service
Trying to establish new service with at&t nothing at all worked out they are the worst ever cell phone provider out there and no one should ever establish new service with them.
I went to this at&t store, to activate an unlocked tablet that i purchased online. This rep girl didn't even think, she just charged me $30 for a sim card that she picked herself, then she tried to figure out if and how it's going to work. The tablet wasn't working when i left the store, but she guaranteed that it will. I called customer care a few hours later, they did everything they could, but it never worked. I took it back to the store the next day, the same girl kept me for almost 2 hrs, trying to make it work again, but she couldn't. I asked for a refund, but she claimed that there's no refund on prepaid, there's nothing she can do. I called the main number, they told me to go back to the store to get my money back since i paid cash. I went back for the 3rd time and tried to talk to the manager, she was very rude and mean. She said there's no guarantee on prepaid, if the phone is unlocked it should have worked, if it's not, that's not her problem. I wish they had told me that before taking my $30. Most of the employees in that store, managers included, are very unprofessional and they are willing to take advantage of people just for a few bucks.
I purchased 3 cell phones that supposedly came with a 1 year warranty.One of the cell phones stopped working properly only a few months after purchase.
So, to take advantage of my phone's "WARRANTY", I contacted the place of purchase. I was given a phone number and told I could participate in the Exchange By Mail Program--sounded simple enough. Before I could send my phone in, I was asked a series of questions about different things on my phone, EX: look under the battery and tell me the color, what does the screen show, etc..The lady told me that she had to check for damage.--After all was cleared by her, I was sent a box to return my phone.
Within a few weeks, I received my "REFURBISHED" replacement phone---and all was well...UNTIL...
I then received a letter stating that my account would be charged $115.00--WHAT?! I have contacted the number given and told them what it read.I was told that oh this phone has water damage and I would be charged 115.00 for this REFURBISHED phone.Although no indicators were visible to the lay person, YEP, it was damaged and therefore was not covered by warranty.-MY PHONE ABSOLUTELY WAS NOT EXPOSED TO WATER OR ANY LIQUID.Well, turns out that if you talk outside you might get condensation in your phone and that only an EXPERT could detect this...yeah, yeah.
So, I said I wanted to return the replacement phone since I could purchase the same phone NEW on eBay for $64.00.--Surprisingly, I was informed that they could not tell me how to do that--and that I could not GET OUT of their EXCHANGE program and that I had to PAY the outrageous price for the REFURBISHED phone. WHAT A SCAM !
SO, IN CONCLUSION, YOUR WARRANTY IS NOT WORTH A HILL OF BEANS ! YOU, MY FRIEND HAVE NO CONTROL--ONLY THE "EXPERTS" HAVE A SAY SO IN DETERMINING WHAT LIABILITY WILL BE PLACED ON YOU !
IT WOULD BE VERY INTERESTING TO KNOW JUST HOW MANY FOLKS OUT THERE HAVE BEEN "BURNED" BY THE WARRANTY THAT CAME WITH THE PURCHASE OF YOUR AT&T PHONE. --
My nextdoor neighbor has DSL from AT&T but AT&T refuses to hook me up to the same system. The system next door is 1/2 mile from the terminal box whereas my terminal box is 2-1/2 miles away. AT&T people have explained to me that my telephone service is compromised because my phone connection is too far of a distance to that terminal box. There are many, many breaks and repairs in those lines and AT&T staff have repeatedly asked AT&T to supply DSL to the rest of us in the community. I am disgusted with AT&T and do not go to a competitor because that new entity would use the existing AT&T line. I am unable to rent the mobile home on my property because no one wants dial-up for the Internet.
I would like nothing more than to never see the logo of AT&T again! I do have to have a land line though and am trapped by the poor service and attitudes of AT&T.
We signed up at the Berwyn store, forgoing the rebates available for signing-up online, so we could make sure our service was ordered correctly. J signed us up for HD Dish service, although we did not know it was HD until later, and the Elite DSL package, all with a rebate for keeping a month of service.
The DISH
We had problems with the Dish connection going in and out, sometimes 5 times an hour; we thought the reception just was bad. It was not until we found out the technician hooked up only 3 of the 4 televisions, that we were told he installed HD equipment (more expensive) and that was causing our reception problems.
Customer service said that he should have noticed we did not have any HD TV������¢���¯���¿���½���¯���¿���½s, and hooked up the regular equipment. So a technician had to come back, a week later, to take out the HD equipment, replace it, and hook up the 4th TV. After making a complaint against the first technician, he was not only on his cell phone constantly, but he made my husband help him for 4 hours, causing my husband to miss half a day of work, customer service said they would send a manger to set-up the correct equipment. Instead, we got a non-manager that asked us what the problem was. We were told that he would ask for a correction to our bill, for the weeks with problem service, but he said to call customer service when we got the bill.
After getting the bill, I have been unable to reach anyone that can explain the numerous charges and credits. After transfers, waiting, and dropped calls, I was transferred to the DISH company. Vanessa explained that they paid AT&T for the mistakes made, and I do not owe them anything.
The DSL
Our Elite DSL was a dream, until 2 weeks into service. We started losing signal from the house to the server, so I called Technical Support. TS suggested we were not getting enough signal in the house, and tried transferring me to a senior tech. After 30 minutes on hold, I hung-up. My husband then called the next day, and after doing some tests, they sent a technician to the house a couple days later. Our area, and our house, does not support the Elite AT&T DSL. Our choices are to accept the higher speed with less connection, or downgrade the service.
At this point, I called the Berwyn store, and left a voice mail for the manger, letting her know how much trouble J���¯���¿���½���¯���¿���½s mistakes were, and how much time and frustration they are causing everyone in the house. It has been 3 days, and I have not gotten a return phone call from the manager.
Downgrading the DSL was a series of dropped calls, and lost hours on hold. Finally, LaToya, [protected], credited our account for the problems in August, then lost me during a transfer to downgrade service. Linda, C528927, downgraded our service, credited 5 dollars for August, and gave us 5 dollars off a month for a year. She was wonderful. While I was on hold to get the downgrade done immediately, I hung-up after 30 minutes, and called back.
Upon calling back, I got a technician that asked me if I wanted to downgrade my service, after I explained it was already downgraded. He then asked me if I had paid on the account, and how much. The bill is not due for 2 more weeks! I told him I will pay it when the service works. He transferred me to another woman that couldn������¢���¯���¿���½���¯���¿���½t understand why a technician would ask about my bill. She also confirmed what Linda did, and attempted to transfer me again. Again, I hung-up after 30 minutes on hold, and expected the service to be working in 24 hours.
It has been over 24 hours, and the service is slow and unsteady. The internet connection keeps getting lost. An attempt to contact someone through online chat ended in another dropped signal, after a long wait, of course.
I was not able to ask about the closer coupon we are not in the system for, the rebate Jessica said we would get. Nor has anyone else in the course of customer service and transferring been able to help.
It has been only a month and 10 days. I have been on the phone with AT&T for almost a full month.
And that brings me to now.
I thought I hated Comcast, until I signed up for AT&T.
I want to know why my DISH bill is 112.24.
I want the DSL rebate we were told we were going to get.
I want good internet that works all the time.
I want to know why it has taken a month and a half to get these services to work, and why I cannot get any one person on the phone that can answer these simple questions.
I want an apology from J, for all the trouble she has caused me, and an apology from her manager for not returning my call.
As soon as we get internet service, this email will be sent to AT&T customer service, the Berwyn, Illinois AT&T office, the Better Business Bureau, Complaints.com, all my friends and family, and everyone and anyone else I can think of.
On 4/15/08, I moved my office from one city in California to a location in another city. To accommodate the move I made the following calls to AT&T.
4/18/08 01:01pm duration of call 00:10:28 number called [protected]
7/03/08 12:58pm duration of call 00:10:22 number called [protected]
7/09/08 05:13pm duration of call 00:47:30 number called [protected]
7/09/08 06:01pm duration of call 00:12:23 number called [protected]
7/10/08 09:43am duration of call 00:14:48 number called [protected]
7/10/08 03:57pm duration of call 00:27:04 number called [protected]
7/11/08 03:40pm duration of call 01:00:49 number called [protected]
7/14/08 02:59pm duration of call 00:18:53 number called [protected]
7/24/08 10:13pm duration of call 00:00:08 number called [protected]
7/31/08 08:33am duration of call 00:15:02 number called [protected]
8/01/08 05:38pm duration of call 00:02:41 number called [protected]
8/06/08 02:33pm duration of call 00:23:33 number called [protected]
8/13/08 01:14pm duration of call 00:57:32 number called [protected]
9/02/08 04:47pm duration of call 00:26:08 number called [protected]
The duration of calls made to AT&T were for a total of 5 hours 27 minutes and 21 seconds not counting any calls to AT&T made from my cell phone or home phone.
On 4/18/08, I requested that my business number go to another carrier. The transfer did not take place until 5/03/08. On 7/03, I requested static IP address at my new address to accommodate my server to move from my old address DSL line to my new address on a DSL line. By 07/11/08 (after 3 hours 3 minutes and 24 seconds on the phone) with AT&T, I realized that they were not going to provide me with a static IP address. I told them I was going to seek the services of an alternative company. On 7/14/08, I acquired the services of another company and informed AT&T. On 7/16/08, my server was in place with my new static IP address provided by an alternate company. On 7/24/08 I called AT&T to confirm that I was not on there service and I would never be on there service again. During this period �customer service� informed me on at least five occasions that only a supervisor could resolve my issues and none were available to speak to me but would call me within two days. No supervisor ever called and has not called to date. I, to the best of my ability, informed the customer service personnel that were willing to talk to me that my telephone service is from an alternative company and not from AT&T. To date AT&T is still harassing me with the claim that I have service with them.
I have contacted the California Public Utilities commission, KCRA - Call3, and posted my concerns on the following internet blogs to attempt to resolve the issue: http://www.pissedconsumer.com,
https://post.complaints.com.
To date the issue is still unresolved.
Today I have had 2 phone calls soliciting additional services. (I have AT&T so I know they can contact us even though we are on the DO NOT CALL Registry.) In the last 6 days, we have had 15, yes - 15 phone calls from this number! I have repeatedly asked them NOT to call me again, yet we are continually called!
ATT DSL Service sucks - they do not care about helping their customers
I had a problem with my DSL Internet connection - they put in touch with a tech support guy - he did some tests and said he'd call back in ten mins - NEVER did - left me without internet for about 5 hours - I call back and ask about it - they transfer me to a different dept that is closed !
then I find it is actually the DSL filter they sold me that is defective...then they lowered my DSL speed to accmodate the faulty filter and never told me I was on a lower speed...no tech person ever called me back...then they want to charge me additional $10 for a new filter...Then when I tried to cancel the order for the overpriced filter - I was NOT allowed to - Josh told me NO orders can be cancelled...
Stay away from AT&T..use any other internet or phone option that is available in your area...
...2x they quoted me pricing for my service at $58 a month...2x they tried to charge me $79 for that same service !
I am at my wits end with AT&T. If It wouldnt cost me so much for another phone with another company I would boycot them.
On Dec 7th, I purchased a pantech impact cellphone. I paid almost 400 dollars for it. After I took it home and started to enjoy my new investment, I noticed it wasnt letting me pick a ringtone and change it. After putting it off a couple weeks, but still within my 30 day warranty, I went back to the dealer where I purchased it.
With alot of calling the tech support and replacing the battery and such, they determined the phone was defected. The store didnt have one so they said they would pick one up and call me within a few days. They never called, I called them after 4 days and the guy i had done previous business with said he would have his manager call me about the phone. He never called. Yesterday on fri, I went back to the store to get my new phone. The salesman, for one wasnt all that friendly, but he pulled out the new phone and proceeded to take the battery and my sim card out and put it in the new one. He noticed that my little white strip by the battery was pink, meaning some kind of water damage.
He then said because the water damage policy supercedes anything else, they could no longer replace my phone.
I think this is a little unfair. I was promised a new phone BEFORE it got water damage. If that stupid little strip wasnt so close the edge of the back cover, it probably wouldnt have been pink. One drop gets in there and it changes color. It doesnt mean the phone is damaged.
So now, I have a 400 dollar phone that I cant set ringtones to AND a phone with water damage.
I did call them at 611 and talked to a rep, but he was useless and just said that if thats what they told me at the store then thats the policy.
I dont think its unreasonable to keep your customers happy.
THIS MESSAGE WAS EMAILED TO AT&T CUSTOMER SERVICE ON 1/21/10 10:30 AM - AND I SENT OUT 2 LETTERS - NO RESPONSE AS OF YET
To whom it may concern,
I am very unhappy with the service received on the phone. I have repeatedly tried to order a new box and continue to get very bad service.
1/12/10 I called to report a problem of an existing box showing green color; phone operator named ANA from Philippines - continued to try to trouble shoot by sending me up and down the stairs pulling wires and etc... I finally stated to ANA to please send me a tech to my home; made an appt for 1/14/10 for service/tech to my home and I ordered a new box; ANA stated that the service/tech guy would have a new box and he could install it( total phone time :32 min). 1/14/10 came and nobody showed up. called again on 1/14/10; person on phone stated that original person from Philippines named ANA did not input it correctly and stated that she will input it correctly this time. Got another appt for 1/16/10 for tech service and a new box install for 1/20/10 (total call time :22 min). 1/16/10 tech came to my house and corrected the faulty cable/ replaced the cable. 1/17/10 received a random phone call from ANA Philippines @ approx 2030-ANA was at a high level of anxiety and asked if everything was OK? I told her yes. 1/19/10 I received a phone call from ATT stating that someone was at my house to install a new box?. I called again 1/20/10 @ 0800. Talked to a ANA from the Philippines; I told her if I could please talk to a supervisor; she transferred me to a person who said he was John a supervisor/ Philippines; I told john the trouble I have been having; he was very flat and sounded unconcerned with my ATT issues; he stated that he would get someone out to me asap no later than 4pm 1/20/10; I said thank you and asked him if he could call me back to confirm-he sated yes; he also gave me a case #(total call time :26 min); 1/20/10 4pm came and I called again to follow up; on hold for :35 min no one answered the ATT phone line. 1/21/10 called again, spoke to Tyrone USA operator; told him my ATT issues; he confirmed my new appt of 1/24/10 8AM to 12noon; after I confirmed with Tyrone I asked if I could speak to someone to file a complaint on my service up to this date; at that time he put me on hold and call was lost; called again on hold for :15 min, I hung up the phone; accesses online chat service and told them of my troubles-they gave me this email site ( total time on phone 1/21/10 is 1:22) SUMMARY: I am a Registered Nurse and I use a day planner at all times; I have all these notes related to ATT in my day planner and I keep a tight schedule/ I have to in order to function safely as a Registered Nurse; therefore I know exactly when I was to receive service etc… I am very unhappy with ATT; I have repeatedly been provided very sloppy/poor service - (with the exception of Tyrone) I have been a customer for approx 3 + yrs; I pay my bill on time every month; I feel I do not deserve this type of treatment. All I need is a new box in a new room? I don't think it is too much to ask; I am paying $55.00 + $7.00 for this new box...I am a paying customer, why is it so hard for simple service to get to me? Why can't I get through to anyone on the phone? Why doesn't anyone know what's going on? why can't I get proper service after approx 3:00 + hrs on the phone +:21 min chat + 1:30 min of this email and 2 letterS sent - I communicate civilly and with respect/ using my cell phone-who is going to pay for the minutes used on my cell phone? I feel that I should be refunded all/given some incentive $$ to continue my service with ATT; why hasn't a supervisor called me back? Why can't I get through to a real complaint dept? Why hasn't a supervisor called me back after Tyrone phone call? I AM VERY DISATISFIED! CAN SOMEONE CONTACT ME? I feel that ATT does not want me as a customer.
I was the contact person for problems with neighbors phone. I missed the first service call as I was gone for 2 hours. I rescheduled and was promised a tech would visit the next the next two days. They did not show up. I rescheduled for the next two days. They did not show up. All AT&T puts money into is sales. It seems when you have a problem (most likely was a previous installer caused) you seem to be on your own.
AT&T service is poor at best.
costly replacement of defective dvr
Our DVR, supplied by AT&T U-Verse died last night. We lost 30 hours of recorded programming. This happened also in May 2011, and AT&T U-Verse sent a repairman the next day to provide us with a new dvr. This time, however, we were told that it would cost $149 for a repairman to come to our house or we could wait at a minimum of 3 days for them to ship us a new dvr. We would also have the responsibility of shipping back the defective dvr. We were told that this is their new "process".
We do not think this "process" is fair to the consumer.
commercial content
i am so tired of watching the commercial of the kids in the classroom and you have a smart-elec girl belittling a cable worker. this is NOT the type of behavior that i want my 9 year old daughter to emmulate. this country is full of children who show lack of respect for adults and this commercial drives it home as okay. i am so aggravated by this commercial that when my contract is up with you after 7 years i am changing companies that support good family values, which i don't believe yours does.
The complaint has been investigated and resolved to the customer’s satisfaction.
I can NOT stand the damn commercials with the children around the table. Every single person I have encountered during this commercial or I have happened to discuss this commercial with is in complete agreement that not only is it borderline unbearable but it is in fact making each and every one of us completely turned off from AT&T entirely. PLEASE make it stop!
sales practices
During a call to AT&T on another matter, I was coerced by sales to intall AT&T Uverse. Upon receipt, I found the claims as to ease of installation and usability was grossly exaggerated. Research revealed that to obtain the level of service promised, I would need to upgrade at several times the monthly cost. I called to cancel and immediately returned the equipment in the packaging provided by AT&T. Months later, I was billed $170! I did not use the equipment, did not use AT&T's service whatsoever. When I called AT&T to complain, I was transferred three times; required to repeat myself each time although I pleaded that I was at work and therefore causing stress. AT&T staff, and all of them, had that "tone" -- they were doing ME a favor. I had to call the president's office and provide additional information the following day. Again encountering the same insolent tone. Warning. This appears to be a maneuver to lure its customers. It is extremely cumbersome to CANCEL this service. Even though I had not used it, AT&T required much effort on my part to resolve the matter. AT&T has serious inter-department communications problems and hires staff that is rough in manner; lacking in resolution skills. I direct this to the president of AT&T; stop this nonsense. I've been your customer for years. I'm out of contract presently, although still a customer for my IPhone.
The complaint has been investigated and resolved to the customer’s satisfaction.
I to have expereinced a problem with AT&T U-Verse, I tried to move my already existing service from one state to another because AT&T is a nationwide company and it states on the billing statement that you can move your service. Well that is far from true. They gave me some run around excuse about the existing service and why it could not be moved. On top of it all they stood to profit one way or the other to my loss, either I pay the early out fees to get out of the contract that was for 12 months even though all I wanted was to transfer service and to have their service I would have to start all over lengthening the time with them so they gain to my financial loss. You pay because you want to keep your credit right and you still loose when you can't even receive service that you pay for, yes they rip off people. But this stops here I will not patronage them for any of their services and I will not give positive feedback to anyone I can share this experience with. We should form a class action lawsuit against them that is what I think. I don't know why they are not regulated and some official governmental or judicial body does something about these kind of companys, I think it has to come about through consumers/citizens to let these large corporations know that we don't like how they operate with their tactics.
billed for an computer error
This letter is in regards to a recent phone call I received from your company inquiring payment to resolve an outstanding bill which is still apparently in collection for AT&T Phone Company. I thought I already resolved this dispute a year ago with “Franklin Collection Service”, under FCSI Case # [protected]. / Client account # [protected], and with your company under Confirmation # A3E313D.
My argument is that I’m a victim of a computer error by AT&T. In August 2011, I enter into a contract with AT&T for a home phone and internet service. Installation was supposed to take place on a Monday, but for some reason a technician from AT&T showed up on a Sunday while I was away. The technician connected service that same day outside of my residence without my presence. The end result of that installation, the technician disconnected my home phone number of [protected]) and reassigned me a new home phone number of [protected]). Reassigning me a new home number was a mistake on AT&T behalf. They were never supposed to change my phone number. I was supposed to keep my original home phone number through service from them. So, upon my return, I discovered what took place by AT&T’s technician, and was very dissatisfied. I called AT&T that same day and file a complaint. I disputed the removal of my original home phone number. As a result, my old phone number was still available and two days later AT&T reinstalled the original home phone of [protected] back to my residence under my contract/account with them. This service of removing [protected] and assigning me back [protected] was accomplished through their computer system, back on their end. From that point on [protected] was the ONLY WORK/ACTIVE NUMBER for my home being used.
I terminated my contract with AT&T within the cancellation period, and paid off the remaining balance on my account with AT&T under my account number [protected]. However, AT&T continued to send a monthly bill under [protected]. I notified AT&T by phone that that number was cancel back upon the first two days of their installation through their computer on their end, and that number was never actually active on my end. The only calls made and received at my residence was through [protected], So, the number [protected]) was actually a ghost number in their computer, and it was never actually used in service on my end, therefore, I was not responsible for their computer error/mistake, and should not be responsible to pay $354.94.
fraudulent billing
We ordered U-verse; the next day our already exiting (for 40 years) phone service was turned off! We called from cell phone and inquired. AT&T said "Whoops - we messed up1", but that they would have to terminate both accounts (existing and U-verse) and re-instate, at no cost to us. Today we received an AT&T bill for monthly U-verse charges including a $180 charge for "Early Termination Fee" -- the same "termination" made by AT&T itself in order to correct it's original mistake! I just spent 30 minutes on a chat line with AT&T Troubleshooting; they checked the records of my account, agreed to reverse the charges, but said that I would have to pay the bogus charges and could expect a credit in 1 or 2 billing cycles -- this was something that the billing department required and the trouble shooters had no authority to override. This is downright fraudulent conduct, in my opinion. AT&T is forcing me to allow them to use my $180, interest free, to pay for early termination fees that AT&T has already agreed was wrongfully billed, or face late charges, etc. These monopolist criminals need to be reined in by the Attorney General of every state in the Union and by the FCC (who will do nothing, as they have long been captured by the telecommunications industry...Anybody out there having similar problems with AT&T?
worst dsl customer service and worst internet
I have faced the worst dsl customer service ever, not once but always. When I took dsl service the customer care person assisted me in selecting a plan. She guided me wrong. She told that I will be charged 14.95$ a month as I already have wireless with at&t and If i do not order a modem I will not be in any contract. They told me speed upto 6mbps but provided less than 1.5mbps. I was charged 19.95$ and when I talked to customer care they told me that you need to have a phone connection for 14.95$ price that contradicts the statement of previous customer care person. I am not bothered about 5$ but the speed was so slow that I ended the service after 2 mnths thinking that I am free to leave at&t. After a month they charged me 138.59$ as pending fee with no details. I called customer care. I was on phone for about 2 hrs and they were transferring me here and there and they were so dumb to answer any question. In the end I paid it. Now after 3 months they charged me 80$ again. Am I so free to call them again and again but I called again as I did not want to pay again without knowing what I am paying for. I was on phone again for about 1.30hr and they kept me transferring again and again. They have hired the dumbest people. Then I called after 2 days again and thank god someone told me the reason why I was charged 80$. She said it was early termination fee for internet I used to have 3months back. Wow that was a big surprise to me. I told there was no contract but she said there was. Whom to believe? The very first customer care person or this one. So I have put the case under investigation. Either they are big cheaters who lie to you to put you in a contract or the customer care representatives are uneducated, dumb people.
The complaint has been investigated and resolved to the customer’s satisfaction.
AccountNow ADA Discrimination Class Action Lawsuit
AccountNow debit cardA California man who is unable to effectively communicate verbally after suffering a stroke has filed a class action lawsuit against prepaid debit card company AccountNow for refusing to communicate with him by email and insisting he deal with the company over the phone.
Plaintiff Richard Halavais accuses AccountNow of a “systematic pattern of discrimination, ” unfair business practices and civil rights violations refusing to accommodate his requests by email to secure a new AccountNow card. Halavais is “unable to effectively communicate verbally” due to a stroke, the class action lawsuit says, and receives his disability checks – his only source of income – though an AccountNow prepaid card. He contacted the company to order a new card because his old one was due to expire, and explained that he could not talk on the phone due to a stroke that left him disabled and unable to effectively speak.
According to his class action lawsuit, AccountNow's refusal to accommodate his disability left Halavais without access to his disability checks and forced him to hire an attorney to help him get a new AccountNow card. When he did get the new card, he was unable to withdraw money from an ATM with his old PIN and was locked out after several failed attempts to get money. Halavais first contacted AccountNow by email on May 21, and did not resolve the issue until July. By that time he was in a rest home and unable to pay for his medicine and medical bills, the class action lawsuit says.
"On July 10, 2012 plaintiff was finally able to access the money deposited into his account, but only after numerous phone calls by Plaintiff's counsel, because Defendant refused to aid Plaintiff by e-mail, " the AccountNow class action lawsuit states.
"Throughout this entire course of events, even after the risk management department was involved and informed of the situation, Defendant did not present any alternative methods of communication by which Plaintiff could have resolved the issues with defendant."
The class action lawsuit is seeking damages for violations of the Americans with Disabilities Act, the Unruh Civil Rights Act and unfair business practices.
A copy of the AccountNow ADA Class Action Lawsuit can be read here.
The case is Richard Halavais v. AccountNow, Inc., Case No. 12-cv-1921 BEN RBB, U.S. District Court, Southern District of California.
abuse of employees
How AT&T Has Begun Using Temporary Staffing Agencies To Wage War On Their Employees AT&T has begun using temporary staffing agencies to literally wage war on their employees. At&t, based in Dallas, TX, and their vendor manager Kimberly Wolfram, in concert with Pinnacle Technical Resources, has allowed the creation of some very abusive employee labor...
harassment of good customers
Dear AT&T Customer Service (unknown name since you did not make this personal note personal by signing it),
Thank you for writing to us and calling us SO MANY times thanking us for being a valued customer. We have used AT&T since we moved to this home in June of 1996. We never had any intention of not using AT&T, as the service was always great.
Recently you have been sending your letter in duplicate and calling with the contents of this letter 5 or 6 times each week. We have asked you to remove our name from the calling list and each time your operators assure us that they have “now placed us on the DO NOT CALL list and we need to give the company up to 8 weeks for the letters and calls to cease.” This goes back a few years and we have decided your 8 weeks is up.
In your letter and phone calls, we are thanked for “letting you handle our communications needs and told that we need to talk with you about our qualification for a special bundle that may save us money.” Now, we have been, as I said, very happy to have you as our carrier and very happy to pay your high rates and keep things as they are. We were very comfortable being complacent since we have such busy work schedules and our phone service was problem-free. However, your letters and phone calls suggest that your appreciation of us, as customers, has been less than sincere.
Since you asked us to look into bundling, we have taken a day off work and spoken with multiple companies. Since you have alerted us to our need to save money, we have chosen to cancel our 16-year service with you and bundle all of our communications needs with our cable company. Since we have been with that company for 16 years also, and they have not harassed us with phone calls and letters, we chose them.
We would very much like to suggest to your marketing department that they reconsider the duplicate letters and multiple calls to “valued customers.” They are, in our opinion, nothing but harassment. Due to your strong, consistent urging, we have realized that you have no idea what you are doing and we will be better served by another company.
Very, very sincerely,
Your Former Customers (keeping it impersonal by example)
The complaint has been investigated and resolved to the customer’s satisfaction.
AT&T customer service really needs to be improved. I added two line to my account. I clearly spoke with this rep I want one black and one white iphone 5 over the phone. I was on the phone with him for hours just to order iphone 5. I do understand that iphone 5 came out 9/14 and everyone wants to get. AT&T is busy with it. But how can you confirm with me that you ready to charge me for 1 black and 1 white iphone 5 on one hand, but on the other hand, when I checked the order comfirmation email, you charged me for 2 white one! This is so ridiculous! And I called to have it corrected, but ATT told me that it is being processed in warehouse, orders cant be changed. you can request correction but not gurranteed. I just ordered yesterday, and today you told me cant be changed. Iphone 5 wont be ready to ship out until 9/21 anyway, I dont't see why it is not possible? AT&T just said they cant reach their warehouse so orders cant be changed. I just dont what to wait till I receive iphone 5 and change at the time. It would cost to much time to get the right color I wanted! I swear, if my two yeas contract ends, I would not be choosing AT&T!
AT&T Reviews 0
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About AT&T
One of the key strengths of AT&T is its extensive network infrastructure, which includes both wired and wireless connections. This allows the company to offer reliable and high-speed internet services to customers in both urban and rural areas. Additionally, AT&T's wireless network is one of the largest in the country, providing coverage to millions of customers across the United States.
In addition to its internet and wireless services, AT&T also offers a range of entertainment options. This includes its DirecTV satellite television service, which provides access to hundreds of channels and on-demand content. AT&T also offers streaming services through its AT&T TV and HBO Max platforms, which allow customers to access a wide range of movies, TV shows, and other content.
Overall, AT&T is a well-established and reliable provider of telecommunications services. With its extensive network infrastructure and range of offerings, the company is well-positioned to meet the needs of customers across the United States.
Overview of AT&T complaint handling
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AT&T Contacts
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AT&T has charged A $12.95 on my bill from OAN services.
We do not know what OAN is. There was nothing on the bill saying what the charges are for. We called AT&T, but did'nt get any satisifaction.
I was with at&t for lone time and I transfered to vonege on october 14 and I confermed with vonege and they gave me the purchase tiket and I made phone call to UK on october 20th and I got a bill for $169 for one call and I can afod to pay and they are not right.
We experienced a blackout a few months back.(It affected the entire neighborhood) I called AT&T and told them about the outage but did NOT request a service call because the power came back on in 45 minutes. If I had requested a service call (which I did not), I would have called them and cancelled it. The next month I recieved a bill for a $55.00 service call. I called several times to dispute the charge, but they told me that I would have to pay it anyway. I reported AT&T to the Public Utilities Commission. I refuse to pay for something I did not ask for.
Ready to fight back? Consumer Fraud Legal Services has Consumer Rights lawyers who focus exclusively on defending customers from fraudulent billing, contracts, and service problems like the one you have recently experienced. Using the Consumer Fraud Act, we will try and get you a refund. Regardless, our time is free. If we win, the law requires the company to pay our legal fees.
Contact CFLS at:
[protected]
attorney@fraudlegalservices.com
www.consumerfraudlegalservices.com
Oan is a 3rd party provider. They are a bogus “voice mail” service that you probably accidentally signed up for when you filled out some “contest” on the internet. AT&T makes a percentage off all these charges on your bill. They are fully aware that these are scam charges but since they are making money at the customers expense…THEY DON’T CARE! Also, since by the time that the customer notices that it’s on the bill, it could be months and months and months, I use to see charges on the customers bill going back a year or more…so, when you call, the poor rep on the other side is only allowed to give you 3rd months worth of credit and to fight it out with the 3rd party provider for the rest. The customer usually takes that 3 months worth of worth credits and gives up on the rest…so the 3rd party provider makes money…ATT makes money and the customer gets screwed! Don’t give up! Insist on speaking to a supervisor…don’t take it out on the helpless rep on the other side of the line that isn’t just taking your abuse but 50 other customers abuse daily plus being harassed by the management. Ask to speak to a supervisor…all they do is sit on their ### all day anyway…don’t take no for an answer! Get the supervisors name and number and follow up w/in 48hrs because the supervisors are also told to sit on these request so the customer will give up. Request a full refund from the first moment your were charged for these bogus charges plus request a “block 3rd party misc charges” block on your line…IT’S FREE! Good luck!