AT&T
Reviews and Complaints

Today there was an update for the AT&T Uverse on demand. They seem to think update means the opposite of what it actually does. Now there is a longer loading time, spazzy controls, and stupid screen positioning. When a page loaded, it used to be nearly instantaneous. Now it takes a good ten to twenty seconds just to load an information page. It's ridiculous. There is also a wait for it to process the fact that you have pressed the down arrow three times. Not only that, the layout of it is utterly idiotic. They show two pictures of movies/shows per page. Half of the page is completely empty. Also there is about a fifth of two other pictures on the top and bottom of the screen, and when you press the page down button, it skips ahead five movies/shows. Fix this please. Fix it soon. And get a dictionary.

I am not exaggerating when i tell you that i have spoken to u worse technical support 21 times since january... Due to internet outage one day... Tv outage the next day... And the wireless is great but not compatible to dvr, because if you pause the tv... And return to watching your program... Your picture will freeze... If you record something on your dvr... And attempt to watch a program... The picture freezes. I honestly have the personal phone number of a u worse technician (Who lives in my area) programmed in my phone...

Do not do business with at&t. Here is why.

When I moved to a new location, the reception on my cell phone was unacceptable. If I was lucky, I was able to find a very small part of the house where the phone would work, and I would have to stay there to continue the call. Calls were going to voicemail without the phone ringing, or ending up in voicemail as long as a couple of days later. When I contacted at&t about the problem, I asked them to waive the contract fee so I could get a carrier whose service works where I live. I was shocked at their response.

It seems that at&t does not guaranty that the service you get from them will perform to standards.In fact, I was told that there was no guaranty that the service will work at all. She told me that service in the area works and that if it didn't work in my home, that was my problem. Not theirs. When I questioned her further, she refused to make an adjustment to the bill and basically told me that I had no right to expect service, and that if the service didn't work properly they would not waive the cancellation fees. My choice was to continue paying them until the contract was over and getting substandard and unacceptable service, or cancel the service and be billed and presumably sued for the cancellation fees. This is after over 10 years of customer loyalty. I chose to cancel the service.

I use consumer cellular now. The cost is about half as much for about twice the service. The reception is better. There is no contract. There are no surprises. There are no cancellation fees. And there are no bad attitudes to deal with.

I filed a complaint with the bbb and the company would not make an adjustment. I intend to bring this up to the highest level in at&t and I will not pay the fee. When and if they try to sue, i'll deal with them then.In the meanwhile, I will do all I can to put everyone on notice that these phone, internet, and television companies are bending us all over with these ridiculous fees and contracts. And when one of them will not even stand behind their products, it's even worse. Call this a crusade for now. I don't know about you, but i'm tired of getting screwed by these people.

End of rant for now. To be continued.

Service Type: Residential Service
Account: [protected]
email: [protected]@gmail.com
I have been charged for adult paid-per-view movie consistently the same amount of $150 for the past three month. Nobody in our family ordered or watches paid-per-view movies. I am totally blind, my wife has not interest in that type of entertainment and my grand daughter has no access to paid-per view channels. My wife talked to Mr. Howard, AT&T Supervisor, and he said that AT&T has already reimbursed us twice for paid-per-view. My wife explained to him again that we do not order these movies, however, AT&T refuses to remove these charges for us. AT&T technical department said that there is no way that someone could hack into our account and order paid-per-view channels. My wife and I dispute these charges (additional $15/month) that I had to pay this month in order to keep my service. We believe, that someone hacked into our system.

This is only the beginning ATT, as I will post to every site available including BBB. I have UVERSE with tv, phone and internet. People, these people will lie to you. I have been having problems with my service since December 2012. Two months maybe having a total of 48 to96 hrs of service and the other two months of between 2 to 3 weeks of service. They failed to tell me because of updates I cannot watch uploaded movies but I still get charged without being credited. The service I was paying for of the 4 months they will credit a total of $22.00 of $700.00 I paid for. There was a problem with my lines and my service is better thanks to the wonderful techs, but, customer service is a joke. Did you know that they will NOT give you a number to call Corporate? Well, I will not stop ATT. I will continue to let everyone know about your customer service and your way of saying, "I am here to tell you what you want to hear--We do not care of your customer satisfaction--If you want any credits for your service we did not provide, oh well, we have you under contract--No, we will not let you escalate your problem to Corporate because they won't care." Well, ATT I do have a voice and fingers and I promise that they will do the talking.

What a rip off there internet is and half of the time it does not work well at all...And under load forget it and it cost me $83 dollars a month...Bright house has a real good package now...$93 for internet and TV for two years this price never changes...My friend has it and I am going to get it...And his internet never drops speed in heavy use like AT&Ts...And like some others said support is a joke with AT&T...I was talking to a women that I could not even understand...AT&T could care less about it's customers they just want your money and who cares about service...And most of the lines should be replaced but that won't happen...Even the service tech told me this...And they still overcharge you...

At&t tech support is the worst. I dont know why these ###s outsource to these psychos in the philippines. Basically... At&t just suspended my account for no reason. So my internet stopped. I tried to reset my modem and then tried to put in my password but it was incorrect, so I called in to get a new password. Of course I got some filipino reject at the filipino call center... They all sound the same, same accent totally ###ed, incompetent ridiculous stupid imbeciles. I was on the phone for two hours with a ###ed idiotic filipino wench who claimed that my issue was escalated to the engineering department (Rofl). My account was suspended.. No one knew why, then they couldnt figure out my user name... And couldn't reset my password. Wow... Wow wow is all I can say... This was a total nightmare. Talking to endless numbers of idiot filipinos who had no clue what they were talking about will keep you on the phone for hours for no reason incompetent nutjobs. The same crazy women... It was the worst experience possible. We had to talk to about 15 different people before finding some american with half a brain. Then, I had three people idiots call the me the next day. My mother had to call 10 different numbers previously... This again was worst than a nightmare. They couldnt resolve a simple simple issue... This was tech support? What if someone has a real issue? This is the worst tech support ever and why do all these piece of [censored] companies outsource to these absolutely ###ed brain dead filipinos fuking cheap labor rejects? These companies are horrible to do that? They pay cheap prices to get bad service to their customers? The filipinos are the worst and every company has these ###s working for them? Why cant they work for filipino companies and use their incompetency there? Why do you stupid companies have to subject us to these idiotic incompetent brain dead filipinos? That was the worst experience ever! Finally we talkde to an american with a brain who helped solve the issue right away... And I talked to another american who gave me my password right away... >the filipino rejects would still be escalating the issue to the engineering team... What are you paying these ###ed idiots for at&t to fu*k with your customers?

Stay away from at&t and all the stupid idiotic filipino trash they hire!

A family member was taken advantage of by the Jamanian Scams, her phone was pirated and racked up over $400.00 in international calls. AT&T states the calls were physically made by the phone in this 85 year old's home. The rep Ava ID - W71B0315 who was in the US who could barely speak English said they couldn't reverse the fraudulent charges as they were made from the physical phone in the home. The ironic part is during the dates, the 85 year old elderly woman wasn't home as she was out of town! So who is the real scammer here?

Due to a terrible wrong advice from the sales person, Jose R. in AT&T Mobility store at 349 Paseo Las Cumbres, San Juan, PR, I have to return two items: DataConnect 5GB and Home Phone Unlimited with a 2 year plan. Initially, on February 3, 2013 I went to the store to get some consulting. I told the salesman, Jose R. that I was currently with Claro Telephone Company, but since I have 4 cellular phones with ATT, I would like to know what they could offer me. I work for a cosmetic company and among other things I have to translate many press releases that I received from the company through Internet, so I need a plan with a good Internet and a phone, because I’m constantly connected due to my work. He offers me the above equipment. I trusted his advice, but in only three days I use all 5GB Internet access, it turns that it was not unlimited. I call by phone and discovered that I was wrongly advice, so I went to the store on February 11th to return the equipment and explain to another salesman all what happen, he told that I have to talk to the manager, she was unavailable until the next day February 12th. I told her that I have to return this equipment not because it was damage or doesn’t work properly, but it wasn’t what I need, it doesn’t meet my expectations! I explain the salesman my needs, that’s why I ask for advice in the first place, I trust his expertise, but sadly I was wrongly, misinform. Now, begins the real problem. The store only was interested in charging me the restocking fee $35.00 per equipment. A total of $70.00 In the other hand, I discover that AT&T Company already have issue an invoice because they charge the month in advance and also there’re a charge of $72.00: an activation fee of $36.00 for each equipment. The manager from the store insisted that I should pay the $70.00 and assured me that it will be credit from the AT&T invoice. Today, March 3rd (a month later) I discover that this credit was never made. However, AT&T took away the charge for the month in advance (sure, I have this equipment for less than a week), but they still insists in the payment of the $72.00 plus taxes a total of $84.00. So, to summarize I will be paying a total of $154.00 for equipments that I don’t have, didn’t use and most of all didn’t need because I was deceive. The real meaning to be deceive or trick its when someone promise you something and isn’t true and that’s exactly what happen to me. But, AT&T doesn’t care they just want their money; they aren’t interest in pleasing their clients or try to understand them. In top of this I lost my initial phone number, because they never told that if I cancel the account, Claro can’t carry my number back. But in the other hand, if I don’t cancel the account in this first week (they only gave 14 days to cancel), AT&T will charge me the 2 year plan. There’s no way you can win! At the end, I don’t have any phone or Internet, and tomorrow I have to put a new order with Claro Telephone Company for a new phone and Internet service. In all this process, the worst part is that my job has been affected, also I have to let know all my contacts the change of phone number, hoping that I can have the new phone soon! It’s a petty what all companies customer service had become, just words full of promises but definitely no truthful. It’s really in the past that honorable old saying “You have my word!”

We we signed up for AT&T Uverse we were promised $200 in Gift Cards. We did not receive anything and when we called they said "oh you only get $100" after one hour and they were reluctant to even do the $100.

I am very mad but I cannot talk to anyone at At&T unless I have 4 hours to wait on the phone.

This operation is no different than a 3 card Monty game on the streets of NYC/
They should be embarrassed but they do not seem to care.

I will be sending along a similar note to the state of Connecticut so that as they apply for different licences they will have one customer who is very dissapointed and one who is Politically involved with the current Party in office.

We have been with AT&T for almost two years and we have been receiving inconsistent billing from them pretty much monthly. When we call up, we are told for a $53. 37 balance, we are told to just pay $27.35. Then next month, the bill is not $14.95 as agreed upon its $37.93. So we again have two spend two hours on the phone trying to get our questions answered. When we finally reach customer service, they inform us to just pay $24.75. And it has been laughable for almost two years!

Thanks for your help!

Scott Callarman
[protected]@gmail.com

I deleted a text from thumbplay and have been charged 9.99 a month. complained to att about it and they took off charges for last 2 months but said tough re the year it was on because i didn't notice. that's true...but this is still theft...they admit it is theft...just won't do anything about it. i imagine there are a decent amount of people paying lots of money to thumbplay through their collection agent att. att is guilty and thumbplay is guilty. anyone want to join me in taking these folks on.

I moved from Palmdale, CA to Los Angeles, CA, 2/2011. AT& T informed me that their, U-Verse service was not avalible in my new residence area. I was set up with a new account, which I had placed on auto payments. Recently while reviewing my bank statement, I found out that from 2/2012, until present AT&T has been double billing me ($43.00) payments on this account. On 2/20/2013, I called AT&T to correct this problem. They admitted "We have never had a problem like this, and this is our fault". Today I received a statement that my account was credited ($582.10) I specifically requested that this over paid amount be given back to me promply.I spoke with Rebecca (Refference #[protected]) Friday 2/22/13, She promised she would Call Sat. 2/23/12, between 1:00-3:00 PM, I changed my weekend waiting to receive a call. As of 2/27/2013, 6:10PM, to, It is now 7:0PM 2/27/13, I'm on the speaker phone trying to care for this problem, I have been hung up on 3 times, now on the 4th call I'm still on hold, I'm getting the royal run around. Can you please help me. I'm still on the phone with customer service. Please Help. Thank You, Eric Wesson

In feburary of 2012, we had my sons internet turned off. We paid our final bill. At&T waited one year later, then sent us a bill for $100.44 as a final bill (so called). The internet was only $15 a month then. If it was shut off, how can it be $100.44? I spent an entire afternoon on the phone with AT&T and their (automated system to make things easy and fast) and was sent to at least 6 different people and none of those could tell me exactly what the bill is for because it was so old, it wasnt in their system anymore, how can i be responsible for a bill of UNKNOWN ORIGIN? I am DISPUTING this bill of $100.44 till they can tell me why it is and why its so high ...

i wanted to stransfer my internet service from one apartment to another, well ATT said they could match my internet, cell phone plus cable TV.between my wife and I we spend $135 per month 2 cell phones, netflix and internet.

well so the ATT rep said she could make it all for less then $200.00 so i agree, . when i check my bill for all my service was over $300..00 per month so i decided to cancel before the 14 days perior.. i returned the equipment and today i received a bill for $346:.65 for cancelling the wireless service?. so to start they are dishonest charging me that for fees..

where i leave i get no att service i have to walkout of the apartment to make a call, .

i am so mad at this dishonest and scammers working at ATT?.they just work for their commission and they don't care if they have to lie to any one.

I've never posted to a site to complain about anything, but after googling "AT&T U-verse fraud", I realized that I am definitely not the only person who is dealing with this. I'm curious as to whether there is a way to file a formal complaint with the FCC? I've even debated talking to an attorney friend to get advice on the matter since I am reasonably sure that AT&T is making millions of dollars in ripping off people, most of who don't even realize it's happening. I've had issues with them since day 1-- I was lied to about how much I would be paying per month when I was signed up, then I was lied to again and again about credits that were being given to me over the course of the year to off-set the initial dishonesties on AT&T's part. The service itself was terrible and constantly experiencing outages, but that is not my primary concern here. Basically, every time I called complaining they transferred me to "client retention" and when I tried to cancel I was offered credits and lowered monthly payments as a way of keeping me as a customer. Typically these people were nice enough that I agreed to keep the service if the payments could be lowered since I had initially been ripped off and had headache after headache from that point on (not to mention the many hours I spent on the phone dealing with this-- the last time I called was 1 hour and 12 minutes) but even then I was paying more than I would have for comparable service from Comcast- so I was by no means getting a free ride. The hour-plus phone calls/ battles were bi-monthly occurrences-- I have NEVER spent so much time and energy dealing with any service! I should mention that I've had AT&T for cell service for years and I absolutely love them for that, and have never called to complain on that side of the business. Anyway, I had a very nice lady helping me on a recent call and she even said that she could see in my account that I was promised a lot of things that never happened, and that I wasn't supposed to be paying the monthly amount I was paying-- it should have been a lot lower (like a third lower). She probably wasn't supposed to tell me how their system works (but I'm glad she did). Basically, every time their client retention specialists offer a monthly credit of some sort (in one of my cases it was $15 per month to off-set some of the increase (but not all) that occurred when I was lied to upon starting my agreement with them) they open a ticket that is supposedly sent to the "back office" for approval. In my case, I realized that 5 months had gone by and my amount had not been reduced. I'm reasonable and open to waiting a month or so because I realize sometimes this can take time to process, but 5 months meant $75 as well as the fact that my monthly payments STILL hadn't been reduced. So after calling in and going through an hour-ish of ridiculous difficulty on the phone, I was finally informed that while the ticket had been opened in June, as of November it still hadn't been "opened and reviewed by the back office". Then when I called in January I was told "the back office rejected it". That is absolutely insane that a company can legally be allowed to promise things to customers (by the way, they say your payments will be lowered and you should see it reflected on your next bill, so they ARE promising things that are complete lies) and then not put them into effect. Furthermore, I started keeping notes of my calls and they would say that they didn't have comprehensive notes in their system so they basically refused to believe me. Well, as soon as I threatened complaining to the FCC or mentioned legal action, I was put on hold and the girl came back and said she just-so-happened to find a note in the system from a few months back that said I was supposed to get the "manager's special deal" and she was putting that on my account right away which meant a significant reduction in my monthly bill (but STILL not as low as it was supposed to be and STILL more expensive than a comparable service from another provider). It is so transparent that they are blatantly ripping consumers off (likely to the tune of millions of dollars) and they're trying to do it in a way that doesn't get them caught. Their bills contain very little detail so that people can't really figure out what's going on unless they call and go through the crazy system that takes hours, and their online chat system is always down-- again, most people won't take the time to deal with the phone mess. Furthermore, a guy in customer service there even told me that customers he talks to don't usually look at their bills very closely. They know exactly what they're doing, and I hate to see them get away with it. I would love to know how to start an investigation. Thank you.

I have been a Uverse subscriber for 3 years. In the past I have had an additional receiver and only paid a monthly fee, however, AT&T Uverse 2013 policy is to now charge a one time fee of $49 in addition to the monthly fee. This is ridiculous. Uverse customers should not have to pay such a high fee in order to use a second receiver for a service they are already paying for. Upon learning there would be a $49 fee I cancelled my order for a second receiver. Uverse may think their new revenue scheme for these receivers is a simple way to bilk their customers out of more money but they will find many customers will find it cost prohibitive to add an additional receiver, thus Uverse loses their monthly receiver fee as well. Customers may also find alternate providers that offer service through out the home without extra fees, or the novel idea of ditching TV altogether and moving online for content.

I moved into a subdivision that is under construction in the beginning of December 2012 and placed my order for AT&T Uverse. I was told I it would take 2 weeks. I then got a call to say they could only get to me on December 31st. Two days before that I got a call to say that they would have to send the Engineers out as there was a problem and the Engineers would only be able to get to me by January 31st...and no they would not be installing on that date, but merely investigating why I can't get internet access meaning they can't tell me when I would get service. I've been promised several times that they would have someone over and even took a day off the one day to be home yet nobody arrived. I called several times and several times was told my case would be escalated. I was even told by a rep of AT&T to try and get another provider in the meanwhile - THERE ARE NONE that cover this area. Here is the cherry on top - neighbors directly next to me on the right and left and the one in front of me all have internet access from AT&T and some of them moved in AFTER me...the only provider in the area is AT&T so I am stuck without service and had to upgrade my Verizon data plan to avoid overages. So in affect, AT&T is costing me money I can ill afford as I wait for service. I am a single mother and sole support for my two children. I work hard and there are days that I could work from home but due to not having access I have to commute every day into the office. I understand that there are people with way worse problems but really, in today's day and age it is beyond pathetic to have to wait for over two weeks for internet service let alone 2 months while everyone around you has access. I'm about to go to the media with this issue. You cannot tell me that it is acceptable and perfect customer service to be given the run around for this long and still have no service.