AT&T
Reviews and Complaints

I have ATT DSL Internet service. It is horrible. Their portal is incredibly slow. They have deleted my entire contact list, which resides in their server, several times. They have also emptied my inbox and said they were not able to recover the messages. More often then not, when I sign in their site gives me a message that the e-mail functionality is not available. Lately, the page will freeze and I will have to return to the opening page and begin again.
Trying to deal with their service department is terrible, long waits, they are not knowledgeable and usually are no help at all. Using other company websites is fine, the problems reside in their portal.
If I sign off I have to wait for about 20 minutes before Ican sign in again.
When I am composing a reply to an e-mail it will not allow me to save the draft, sometimes.
When I am trying to compose a message the page will frezee and won't allow me to use the compose function. Need I go on?
P. S. I have a new, state of the art, MAC laptop . The problem is not in my laptop.
If you have the option to choose another company, do so.

I am an AT&T retiree who on 07/22/2013, decided that I wanted a new wireless phone. After several attempts to order online, I decided to go to an AT&T store, but was unable to find what I was looking for. I ended up going back online to no avail. Late Monday I finally ordered a phone on the phone with an agent, expecting to receive my phone Tuesday or Wednesday at the latest. Wednesday came and went, no phone called back was told order did NOT ship because I didn't accept the terms & conditions, sent to me via email (which I did not receive) gave an alternate email address, accepted terms and conditions, finally on Friday 07/26/2013, I received a Pantech Burst wireless phone, Upon putting it on the charger for over 18 hours, phone does not charge 100%. Today I called back to AT&T Mobility and was told to take phone to a store and trade it out, well I did this and was told that I had to pay a $35 restocking fee, in order to get a new phone. Needless to say I'm back at home with the same phone and a bad impression of AT&T customer service, and the desire to see customers satisfied.

This is my log over just the last month! This after I have had service personnel at my home no fewer than 3 times before I got so fed up I began keeping this log. I am forced to have to pay for extra service otherwise I would have to pay for all these service calls for this ridiculous service. 6/1/13, repair svc; 6/8/13 repair svc; 6/9/13 bedroom tv freezes; 6/10/13 fam rm froze and jumped to live; 6/10/13 6:12am fam room jumped to live 6:41am; 6/10/13 7:04am fam room jumped to live tv to 7:28am; 6/10/13 mstr bedroom 8:38pm jumped to live; 6/11/13 fam room 7:58am jumped to live; 6/13/13 mstr bed room 7:51pm, 8:2pm9, 9:47pm jumped to live; 6/17/13 lr 5:44pm froze then jumped to love so it could record?Nothing scheduled; 6/17/13 mstr bedroom 9:27pm froze then jumped to live so could record?Nothing scheduled to record; 6/18/13 lr 12:06pm picture froze (Was on pause from 11:39) had to change channels to view; 6/21/13 7:48pm mstr bedroom froze had to turn off/on; 6/23/13 9:36am fam room froze then jumped to live; 6/23/13 mstr bedroom10:24pm jumped to liv, 6/24/13 9:03pm mstr bedroom said leave hd or choose recording only one other tv being watched and no sched recordings; 6/24/13 10:29pm mstr bedroom jumped to live; 6/25/13 7:46am lr wouldn't allow to rewind or pause; 6/25/13 1:28pm fam room froze then jumped to live; 6/26/13 6:11am lr jumped to live; 6/26/13 6:52am lr jumped to live; 6/27/13 7:23am fam room jumped to live (Am I mad now!) ; 6/27/13 1:19p, fam room froze then jumped to live; 6/29/13 12:48pm kitchen froze had to turn off/on; 6/30/13 8:46am fam room jumped to live after holding for 14 mins; 6/30/13 12:16pm fam room jumped to live after hold for mere 9 mins; 7/2/13 7:27pm fam room jumped to live after 16 mins - said dvr sched recording - nothing sched to record and only one other tv on in home. So fed up with this lousy at&t uverse crap. This is the way my service has been since I signed onto to this garbage nearly two years ago. I know I can't be the only one experiencing this or else I must have the worst equipment/satellite in america. I would highly encourage anyone thinking of switching to uverse - do not do it! Will add that the men who come work on my service are the nicest bunch of people, but this does not nor has it resolved my issues. I am thankful for one thing, after nearly year and a half - my internet seems to finally be working 24/7, now that my friend is real progress, too bad I had to pay for year and a half for something that I rarely got the benefit of, oh wait, that's right, one service rep showed me how I could move wires up and down when I lost connections, when it goes down I move the wire up one notch when it goes down again I move it back down one notch - that high tech stuff there! Good grief, I am so over this!

I live at San Diego Square at 1055 9th Ave. My apartment faces C Street between 9th and 10th Street. There is a group of homeless people that camp out on your building. They are there 24 hours a day and sleep there every night. I have call the non-emergency number for the police and the street patrol. They do nothing to help with this problem. These people urinate, fight among their selves, and change clothes there. They constantly harass people for money and pee on the sidewalk.
I am emailing you on behalf of all the residents that face the same way as I do.
Please help get rid of this problem for the residents of San Diego Square that have to face this problem every day.
If you could put up barriers or some deterrent where they could not stay there every day. If you have a better solution it would be greatly appreciated. We, the residents, would very much appreciate it.
Thanks, Joan Rose

I am receiving obscene calls on my cell phone from a blocked number. AT&T says that they can not trace a blocked number. In order for me to stop the calls from coming to my phone and for me to press charges against this person I need to know where the calls are coming from. I find it impossible to believe that with the technology that is available that AT&T can not trace this call to my cell phone and prevent these calls to my phone.

The old bait & switch... Signed the 2 year contract and then the price sent up... Why? Oh, they say we mae a mistake and gave you too much of a discount! Now you pay more! Oh well I would have gone with verizon... Well too bad for you! This sounds illegal and reportable. I will not go away. I hope their ten dollar a month increase was worth the loss of three smartphones and a responsible customer... I will put this on every website I can find and tell everyone I know about them

Today there was an update for the AT&T Uverse on demand. They seem to think update means the opposite of what it actually does. Now there is a longer loading time, spazzy controls, and stupid screen positioning. When a page loaded, it used to be nearly instantaneous. Now it takes a good ten to twenty seconds just to load an information page. It's ridiculous. There is also a wait for it to process the fact that you have pressed the down arrow three times. Not only that, the layout of it is utterly idiotic. They show two pictures of movies/shows per page. Half of the page is completely empty. Also there is about a fifth of two other pictures on the top and bottom of the screen, and when you press the page down button, it skips ahead five movies/shows. Fix this please. Fix it soon. And get a dictionary.

I am not exaggerating when i tell you that i have spoken to u worse technical support 21 times since january... Due to internet outage one day... Tv outage the next day... And the wireless is great but not compatible to dvr, because if you pause the tv... And return to watching your program... Your picture will freeze... If you record something on your dvr... And attempt to watch a program... The picture freezes. I honestly have the personal phone number of a u worse technician (Who lives in my area) programmed in my phone...

Do not do business with at&t. Here is why.

When I moved to a new location, the reception on my cell phone was unacceptable. If I was lucky, I was able to find a very small part of the house where the phone would work, and I would have to stay there to continue the call. Calls were going to voicemail without the phone ringing, or ending up in voicemail as long as a couple of days later. When I contacted at&t about the problem, I asked them to waive the contract fee so I could get a carrier whose service works where I live. I was shocked at their response.

It seems that at&t does not guaranty that the service you get from them will perform to standards.In fact, I was told that there was no guaranty that the service will work at all. She told me that service in the area works and that if it didn't work in my home, that was my problem. Not theirs. When I questioned her further, she refused to make an adjustment to the bill and basically told me that I had no right to expect service, and that if the service didn't work properly they would not waive the cancellation fees. My choice was to continue paying them until the contract was over and getting substandard and unacceptable service, or cancel the service and be billed and presumably sued for the cancellation fees. This is after over 10 years of customer loyalty. I chose to cancel the service.

I use consumer cellular now. The cost is about half as much for about twice the service. The reception is better. There is no contract. There are no surprises. There are no cancellation fees. And there are no bad attitudes to deal with.

I filed a complaint with the bbb and the company would not make an adjustment. I intend to bring this up to the highest level in at&t and I will not pay the fee. When and if they try to sue, i'll deal with them then.In the meanwhile, I will do all I can to put everyone on notice that these phone, internet, and television companies are bending us all over with these ridiculous fees and contracts. And when one of them will not even stand behind their products, it's even worse. Call this a crusade for now. I don't know about you, but i'm tired of getting screwed by these people.

End of rant for now. To be continued.

Service Type: Residential Service
Account: [protected]
email: [protected]@gmail.com
I have been charged for adult paid-per-view movie consistently the same amount of $150 for the past three month. Nobody in our family ordered or watches paid-per-view movies. I am totally blind, my wife has not interest in that type of entertainment and my grand daughter has no access to paid-per view channels. My wife talked to Mr. Howard, AT&T Supervisor, and he said that AT&T has already reimbursed us twice for paid-per-view. My wife explained to him again that we do not order these movies, however, AT&T refuses to remove these charges for us. AT&T technical department said that there is no way that someone could hack into our account and order paid-per-view channels. My wife and I dispute these charges (additional $15/month) that I had to pay this month in order to keep my service. We believe, that someone hacked into our system.

This is only the beginning ATT, as I will post to every site available including BBB. I have UVERSE with tv, phone and internet. People, these people will lie to you. I have been having problems with my service since December 2012. Two months maybe having a total of 48 to96 hrs of service and the other two months of between 2 to 3 weeks of service. They failed to tell me because of updates I cannot watch uploaded movies but I still get charged without being credited. The service I was paying for of the 4 months they will credit a total of $22.00 of $700.00 I paid for. There was a problem with my lines and my service is better thanks to the wonderful techs, but, customer service is a joke. Did you know that they will NOT give you a number to call Corporate? Well, I will not stop ATT. I will continue to let everyone know about your customer service and your way of saying, "I am here to tell you what you want to hear--We do not care of your customer satisfaction--If you want any credits for your service we did not provide, oh well, we have you under contract--No, we will not let you escalate your problem to Corporate because they won't care." Well, ATT I do have a voice and fingers and I promise that they will do the talking.

What a rip off there internet is and half of the time it does not work well at all...And under load forget it and it cost me $83 dollars a month...Bright house has a real good package now...$93 for internet and TV for two years this price never changes...My friend has it and I am going to get it...And his internet never drops speed in heavy use like AT&Ts...And like some others said support is a joke with AT&T...I was talking to a women that I could not even understand...AT&T could care less about it's customers they just want your money and who cares about service...And most of the lines should be replaced but that won't happen...Even the service tech told me this...And they still overcharge you...

At&t tech support is the worst. I dont know why these ###s outsource to these psychos in the philippines. Basically... At&t just suspended my account for no reason. So my internet stopped. I tried to reset my modem and then tried to put in my password but it was incorrect, so I called in to get a new password. Of course I got some filipino reject at the filipino call center... They all sound the same, same accent totally ###ed, incompetent ridiculous stupid imbeciles. I was on the phone for two hours with a ###ed idiotic filipino wench who claimed that my issue was escalated to the engineering department (Rofl). My account was suspended.. No one knew why, then they couldnt figure out my user name... And couldn't reset my password. Wow... Wow wow is all I can say... This was a total nightmare. Talking to endless numbers of idiot filipinos who had no clue what they were talking about will keep you on the phone for hours for no reason incompetent nutjobs. The same crazy women... It was the worst experience possible. We had to talk to about 15 different people before finding some american with half a brain. Then, I had three people idiots call the me the next day. My mother had to call 10 different numbers previously... This again was worst than a nightmare. They couldnt resolve a simple simple issue... This was tech support? What if someone has a real issue? This is the worst tech support ever and why do all these piece of [censored] companies outsource to these absolutely ###ed brain dead filipinos fuking cheap labor rejects? These companies are horrible to do that? They pay cheap prices to get bad service to their customers? The filipinos are the worst and every company has these ###s working for them? Why cant they work for filipino companies and use their incompetency there? Why do you stupid companies have to subject us to these idiotic incompetent brain dead filipinos? That was the worst experience ever! Finally we talkde to an american with a brain who helped solve the issue right away... And I talked to another american who gave me my password right away... >the filipino rejects would still be escalating the issue to the engineering team... What are you paying these ###ed idiots for at&t to fu*k with your customers?

Stay away from at&t and all the stupid idiotic filipino trash they hire!

A family member was taken advantage of by the Jamanian Scams, her phone was pirated and racked up over $400.00 in international calls. AT&T states the calls were physically made by the phone in this 85 year old's home. The rep Ava ID - W71B0315 who was in the US who could barely speak English said they couldn't reverse the fraudulent charges as they were made from the physical phone in the home. The ironic part is during the dates, the 85 year old elderly woman wasn't home as she was out of town! So who is the real scammer here?

Due to a terrible wrong advice from the sales person, Jose R. in AT&T Mobility store at 349 Paseo Las Cumbres, San Juan, PR, I have to return two items: DataConnect 5GB and Home Phone Unlimited with a 2 year plan. Initially, on February 3, 2013 I went to the store to get some consulting. I told the salesman, Jose R. that I was currently with Claro Telephone Company, but since I have 4 cellular phones with ATT, I would like to know what they could offer me. I work for a cosmetic company and among other things I have to translate many press releases that I received from the company through Internet, so I need a plan with a good Internet and a phone, because I’m constantly connected due to my work. He offers me the above equipment. I trusted his advice, but in only three days I use all 5GB Internet access, it turns that it was not unlimited. I call by phone and discovered that I was wrongly advice, so I went to the store on February 11th to return the equipment and explain to another salesman all what happen, he told that I have to talk to the manager, she was unavailable until the next day February 12th. I told her that I have to return this equipment not because it was damage or doesn’t work properly, but it wasn’t what I need, it doesn’t meet my expectations! I explain the salesman my needs, that’s why I ask for advice in the first place, I trust his expertise, but sadly I was wrongly, misinform. Now, begins the real problem. The store only was interested in charging me the restocking fee $35.00 per equipment. A total of $70.00 In the other hand, I discover that AT&T Company already have issue an invoice because they charge the month in advance and also there’re a charge of $72.00: an activation fee of $36.00 for each equipment. The manager from the store insisted that I should pay the $70.00 and assured me that it will be credit from the AT&T invoice. Today, March 3rd (a month later) I discover that this credit was never made. However, AT&T took away the charge for the month in advance (sure, I have this equipment for less than a week), but they still insists in the payment of the $72.00 plus taxes a total of $84.00. So, to summarize I will be paying a total of $154.00 for equipments that I don’t have, didn’t use and most of all didn’t need because I was deceive. The real meaning to be deceive or trick its when someone promise you something and isn’t true and that’s exactly what happen to me. But, AT&T doesn’t care they just want their money; they aren’t interest in pleasing their clients or try to understand them. In top of this I lost my initial phone number, because they never told that if I cancel the account, Claro can’t carry my number back. But in the other hand, if I don’t cancel the account in this first week (they only gave 14 days to cancel), AT&T will charge me the 2 year plan. There’s no way you can win! At the end, I don’t have any phone or Internet, and tomorrow I have to put a new order with Claro Telephone Company for a new phone and Internet service. In all this process, the worst part is that my job has been affected, also I have to let know all my contacts the change of phone number, hoping that I can have the new phone soon! It’s a petty what all companies customer service had become, just words full of promises but definitely no truthful. It’s really in the past that honorable old saying “You have my word!”

We we signed up for AT&T Uverse we were promised $200 in Gift Cards. We did not receive anything and when we called they said "oh you only get $100" after one hour and they were reluctant to even do the $100.

I am very mad but I cannot talk to anyone at At&T unless I have 4 hours to wait on the phone.

This operation is no different than a 3 card Monty game on the streets of NYC/
They should be embarrassed but they do not seem to care.

I will be sending along a similar note to the state of Connecticut so that as they apply for different licences they will have one customer who is very dissapointed and one who is Politically involved with the current Party in office.

We have been with AT&T for almost two years and we have been receiving inconsistent billing from them pretty much monthly. When we call up, we are told for a $53. 37 balance, we are told to just pay $27.35. Then next month, the bill is not $14.95 as agreed upon its $37.93. So we again have two spend two hours on the phone trying to get our questions answered. When we finally reach customer service, they inform us to just pay $24.75. And it has been laughable for almost two years!

Thanks for your help!

Scott Callarman
[protected]@gmail.com

I deleted a text from thumbplay and have been charged 9.99 a month. complained to att about it and they took off charges for last 2 months but said tough re the year it was on because i didn't notice. that's true...but this is still theft...they admit it is theft...just won't do anything about it. i imagine there are a decent amount of people paying lots of money to thumbplay through their collection agent att. att is guilty and thumbplay is guilty. anyone want to join me in taking these folks on.

I moved from Palmdale, CA to Los Angeles, CA, 2/2011. AT& T informed me that their, U-Verse service was not avalible in my new residence area. I was set up with a new account, which I had placed on auto payments. Recently while reviewing my bank statement, I found out that from 2/2012, until present AT&T has been double billing me ($43.00) payments on this account. On 2/20/2013, I called AT&T to correct this problem. They admitted "We have never had a problem like this, and this is our fault". Today I received a statement that my account was credited ($582.10) I specifically requested that this over paid amount be given back to me promply.I spoke with Rebecca (Refference #[protected]) Friday 2/22/13, She promised she would Call Sat. 2/23/12, between 1:00-3:00 PM, I changed my weekend waiting to receive a call. As of 2/27/2013, 6:10PM, to, It is now 7:0PM 2/27/13, I'm on the speaker phone trying to care for this problem, I have been hung up on 3 times, now on the 4th call I'm still on hold, I'm getting the royal run around. Can you please help me. I'm still on the phone with customer service. Please Help. Thank You, Eric Wesson