AT&T
Reviews and Complaints

We had been automatically paying our AT & T bill,
till we discovered many fluctuating amounts, & decided to review bill & no longer allow automatic payment. We discovered chgs. never approved for insurance on our cell phone (savingcontact numbers)when we would question these varying chgs, we were chgd. $10.00, ( calling it change of order chgs.) We had other varying amounts, that were not explained. Started leaving our bundling plan, & the fun began.
On our last bill we cancelled long distance & bought magicJack for long distance calls. WE were never given name of employee or I D # to refer to these changes. Upon review of our bill we found long distance was not removed. Called back 3rd or 4th time & asked for a supervisor, again a generic person
was told they would hang up on me, if I continued explaining problem, I was never rude, perhaps spoke a little loudly due to frustration. telephone co. connected me to repair (why). it was several hrs. of
continuous pleading to try to fine out what was going on. I gave them my magicjack phone #, to show I did not have nor need their long distance services, plus my cell phone also has more minutes for us to use, then I ever can. Still has not been rectified, & frustration
is overwhelming. I am 73 yrs. old. & do not need this unnecessary expense, nor frustration with such a lg. conglomerate. Please help

I called for services in February 2010, I wanted a home phone w/internet after I set up services and paid a $50dollar deposited and was asked to pay $175 for the internet I was given a date of activation. However, I never received the phone or the internet services. Week after the week I called asking someone to fix the problem, final I got fed up and told them I didn't want the services, and I wanted a refund of my deposits money. However, it has been 3 months and I still haven't received any money.

AT&T service has been goofing around the customer's busy life to read all small letter. They never explained to me in regard to the penalty and credit I earned but when I disconnected the line it became more than double of a single monthly bill including the penalty. AT&T wants to kick out the customer forever. I am trying to the way to stop them doing aggressively. I am so unhappy wiht AT&T service and complicated bills. Is there anyone who can understand the bill wihtout detailed helps?

AT&T doesn’t allow the consumer a paper trail to show proof of anything. It’s left to a “consumer said, AT&T said… With no proof, AT&T knows they will win most of the time. This is why you will notice that they can add other things to your bill that you didn’t order to jack up the cost and add money to AT&T coffers.

You can never speak to the same representative that supposedly fixed the problem. You always have to start over with a new representative. I believe this is a tactic use by AT&T to wear the consumer down so that he or she won’t fight anymore with AT&T and just except the problem and sometimes pay the larger bill.

You will never receive confirmation of a problem/issue in detail being worked on nor exactly what was to be fixed in detail or that it was resolved via an email, mail, etc. Therefore that leaves you without proof. I had received a reference number but I’ve found out later that they change some of the information on it from time to time. It’s all computer driven leaving you (the consumer) with a leg to stand on when trying to get them to admit to ANYTHING! It’s rigged from the start!

I would love to take AT&T to court, but I don’t have anything in writing from what I agreed to when first starting up my service with AT&T. I’ve seen enough court shows to indicate that if you don’t have anything in writing, you WILL lose your case. Once again, AT&T wins (though deception) and the consumer loses…

The best way to kill a snake is to cut off the head. AT&T’s head is MONEY… Therefore, it’s up to us to go to cable, satellite, etc services anything AT&T doesn’t have its greedy hands in. There are a lot of services out there to replace AT&T. I’ve change services and it’s been great! No more problems :)

I also received this 2800.00 check and called the guy up he said basically the same as you all have said I called him on it right then and told him I was sending to the authorities he was anxious for me not to cash the check and said it was no good...lol so who do I send this info to?

I also received this past weekend October 3, 2009! I called and a foreign man calling himelf Andy John said that I had won $75, 000 and I need to deposit this $3, 700 check into my bank account then call him back for further instructions...I told him that this is a scam and he said if I think that this is a scam then throw away the check as if he was intimidating me... So I laughed and told him try this scam on a fool because I am not one! I just can't believe the people out there running these scams!

I just got one for $3, 700, so the price is going up. When I get things like this that are emails, I forward it to the government phishing site, which is report@us-cert.gov . They don't answer, but I assume they keep it in a file.
These fraudulent letters should indeed go to the post office, even if they act like they aren't interested, it is their duty to report them. When you get a letter like this, check the language. If it sounds like it was written by someone who is not a native English speaker, be cautious. If they are giving you lots of money, be cautious. A lot of these come from overseas.
Any more, if I sign up for a magazine or enter a drawing or fill in a form online, I put a hint in the way I spell my name so I know if they sold my name. For instance, if I enter to win a car, I write my name as Jane Car Doe. If I find someone has sold my name, I complain and make sure I never let them near my info again.
Also, I understand that you can lock up your credit. You contact the credit agency and they can tell you how. You have to contact them again to unlock it, but if you are going to apply for a new credit card or loan, you can unlock it ahead of time. This way no one can open an account in your name. DO NOT GIVE ANYONE YOUR SOCIAL SECURITY NUMBER OR ANY BANK ACCOUNT NUMBERS (other than the credit bureaus). If you are reading this, someone already knows your name and address. Put those together with your social and you have really big problems!

I recieved a check for $3700 this weekend. I thought it looked too good to be true. As soon as I saw the holy spirit uttered to me a gift distroys the soul. So I called my accountant this morning and my bank and they advised that there was a scam going around where they are sending checks to people. So I decided to check the internet. I called to so-called foster bank three times and asked for a branch manager. Each time a foreigner answered the phoned and twice it was the same person although I called two different number. Every time I asked for the branch manager they acted as if I had the plague. I left a message for someone but got nowhere. So I dedcided to look further and here i find a long list of complaints about the very situation. Thank God for the guidance of the Holy Spirit or I would have been caught up into quite a mess. I am contacting the State's attorney's office for my state and submitting a copy of the check to the post office. I suggest that all of those who recieve one do the same.

How in the heck did they get my information crazy scamers!

I really appreciate the information about the letter and check, it really did look real. Although it is a good thing the internet gives us so much research that is how I really found it to be a scam. My husband knew off top that the check was fake- so ladies lets be careful I think it is target toward us.

My sister just received letter with $3700 check from Foster Bank to be used for the taxes on the alleged winnings of $75, 000 USD. SUCH A SCAM! Looked it up right away didn't even call and sure enough here it is. The check does look official and the Bank is in Chicago but if you look at the payer on check it is from H MART MIDWEST CORP.dba SUPER H MART, the Foster bank branch that the check is cut from is called H MART and the addresses are the same. These criminals aren't trying very hard these days and it's sad that people are dumb or desperate enough to actually fall for this crap :/

I recieved the same winning of 75.000 . My ticket slip with 287-4501 & winning #'s are
[protected]
A 2800.00 check to send western union( HA automatically know it's a nigerian scam)
They recruit American's to help them with these scams. I would really like to win large sums of money but if I didn't enter how could I be a WINNER? Be careful America !

I also received the check and letter. I was excited for a bit too but then I checked with the better business bureau and the sent me an e-mail saying not to cash any checks coming from any where outside the states. There's been alot of fraud checks coming in the mail and they advise people to ignore all mail with checks, e-mails and phone solicitations for foreign lottery promotions. I'm glad there are some people out there that are looking out for others. Remember if it sounds to good to be true then it is.

I ALSO GOT THE LETTER AND THE CHECK. I GOT EXCITED FOR A SECOND. BUT REALITY SET IN. IF IT'S TOO GOOD TO BE TRUE, IT PROBABLY IS. I HAVE GOT ONLINE AND TRIED VARIOUS PLACES TO FIND INFORMATION ABOUT THE COMPANIES AND THE COMPANY NAMES ON THE CHECK, BANK OF AMERICA, N.A. AND ALLSTATE. NOTHING ON THE INTERNET UNTIL I FOUND THIS WEBSITE. THANK YOU ALL FOR THE INFORMATION. SOMEONE ALSO TOLD ME TO TAKE IT TO MY POST OFFICE. I WILL DO THAT YET TODAY.

well, i just got my check today, in the amount of $3, 700.00, stating this is the check i will use to pay the "applicable government service tax for non canadian residents", and that i am entitled to the sum of "US $75, 000.00! what a bunch of BULL! no one GIVES you $$ to pay taxes...OR ANYTHING! i, too, am glad i checked out this website, FOR FREE!, instead of calling the LONG DISTANCE # in my VERY OFFICIAL looking letter! i will be taking it all to the post office on friday. oh, by the way...this is my "FINAL NOTICE"! i don't remember getting the FIRST notice! LAUGHING...but NOT "all the way to the bank"! : )

Have you tried crying about it?

Has anyone ever noticed that after you supposedly get something resolved, it comes back unresolved or another problem rears its ugly head with AT&T..? Plus, just try getting them to stand behind what they tell you over the phone (in WRITING) when they supposedly fix it. They won't send you anything (email, mail, etc) confirming the problem was there nor fixed (and later you WILL find out it wasn't fixed after all)...

Just try getting the same representative you spoke to the first time when trying to resolve the problem/issue….It isn’t going to happen!… AT&T never lets you speak to the same representative that you had spoken too earlier.
I’ve tried too (it was even in the same identical department) and I was told that they are not allowed too by AT&T. They told me that I had to talk to the person at hand, of course this causing me to start all over with an existing/old problem.

What I’ve found out that AT&T NEVER leaves a paper trail in the consumers hands of a problem/issue being worked on nor what it was about and specially ever being resolved. Therefore, as most of you all ready know, that the same problem or new problem that AT&T creates shows up and you have no proof of what was discussed earlier to resolve the problem.

This just leaves you more frustrated only to start all over working on the same problem/issue and/or sometimes a new problem that AT&T created (and a bigger bill) with new representative.

I thought in the beginning I was the only one going through this. I just couldn’t understand why my problem wasn’t being resolved even when the representative said they fixed it. It would always come back NOT fixed. Just as if I never had spoken to them. A friend of mine, I’ve since talked too, had somewhat the same problem with AT&T. He told me to check out the internet on AT&T and the problems others are having. It’s simple to find out… just GOOGLE “AT&T problems” and later try “AT&T complaints” and see it for yourself. I couldn’t believe it! AT&T is a scamming company… And how they do it while just staying within the law is that they never leave a paper trail in the consumer’s hands. Therefore, we are back to “he said, she said”. This doesn’t take a rocket scientist… AT&T is infact slick…

To recap:
AT&T doesn’t allow the consumer a paper trail to show proof of anything. It’s left to a “consumer said, AT&T said… With no proof, AT&T knows they will win most of the time. This is why you will notice that they can add other things to your bill that you didn’t order to jack up the cost and add money to AT&T coffers.

You can never speak to the same representative that supposedly fixed the problem. You always have to start over with a new representative. I believe this is a tactic use by AT&T to wear the consumer down so that he or she won’t fight anymore with AT&T and just except the problem and sometimes pay the larger bill.

You will never receive confirmation of a problem/issue in detail being worked on nor exactly what was to be fixed in detail or that it was resolved via an email, mail, etc. Therefore that leaves you without proof. I had received a reference number but I’ve found out later that they change some of the information on it from time to time. It’s all computer driven leaving you (the consumer) with a leg to stand on when trying to get them to admit to ANYTHING! It’s rigged from the start!

I would love to take AT&T to court, but I don’t have anything in writing from what I agreed to when first starting up my service with AT&T. I’ve seen enough court shows to indicate that if you don’t have anything in writing, you WILL lose your case. Once again, AT&T wins (though deception) and the consumer loses…

The best way to kill a snake is to cut off the head. AT&T’s head is MONEY… Therefore, it’s up to us to go to cable, satellite, etc services anything AT&T doesn’t have its greedy hands in. There are a lot of services out there to replace AT&T. I’ve change services and it’s been great! No more problems :)

I have been an AT&T customer for about ten years now. I put in a pre-order for the new iPhone 3GS on the AT&T Premier website through my dad's corporate website. I understood would have a backlog. I didn't mind the backlog because that meant I would get the new phone without the hassle of going to the AT&T or Apple store. What I don't understand is the statement that was put on my order that I would receive the phone in 7-14 days when that is not even close to the truth.

I put my order in on June 15, 2009. The phone was not to be released until June 19, 2009. I called on June 25, 2009 to find out the order of the status. I just wanted to know if I could expect the phone in the next two months. I wanted to just get an idea of the backlog time. After being on hold for almost an hour, I spoke to a representative on the Premier line and they put me on hold to speak to a supervisor. I was on hold for over an hour and I gave up at that point. This was in the evening. I found out the next day that the line closes at 9PM or at least according to representative that I spoke to but there was no indication on the hold music or recording that representatives where no longer available after 9PM.

So the next day, June 26, 2009. I got on the phone after being on hold for about a half hour I spoke to the representative William. He told me that my order was "processed" on June 25, 2009. Now this made no sense to me since my order was put in on June 15th and the phone came out on June 19th. He got his supervisor on the phone immediately, Latasha Barnes. She told me that the 7-14 day statement that is made when you put your order in for the phone, is from the day the phone was released. According to her, I should expect my phone by July 3, 2009.

July 3, 2009 came and went and I really couldn't find time in my day to aggrevate myself and spend hours on the phone.

Finally on July 17, 2009 I made the dreaded call to AT&T Premier to find our the status of my phone. I immediately asked for Latasha Barnes the supervisor I spoke to on June 26th. He told me that he couldn't get to her because she's in a different office. I was shocked because I thought in 2009 there are company directories and office extensions. He did tell me that he could get me another supervisor so I was put on hold. AGAIN. After 45 minutes I picked up another phone and called the AT&T Premier line again. I got the representative Hooper Mills. He told me that he would take my number and have a supervisor call me. I am still waiting for that call. The other line I had on hold waiting for a supervisor went dead after an hour and half. So I called the AT&T Premier line again. This time I spone to Angela Alexander. I immediately told her I wanted to speak to a supervisor so I could get back in the queue. She said she had to look up my status order. She looked it up and told me that my order for the iPhone 3GS had been canceled!

So that's where I am right now. Does anyone have any advice on how to handle this situation with AT&T Premier? I feel like a prisoner to them thright now after waiting a month for a phone I could have gotten weeks ago at a store.

My name is Andrew, and I am an attorney in Houston, Texas. A class action in Oklahoma was recently filed agaist ATT related to the failure of Uverse to live up to its advertised standard. To read more you can visit my law firm's website: www.defraudedconsumer.com//ATTUverse/.

I started noticing a distinct downgrading of customer service in 1991 from AT&T through their telephone service. I had them for my home and business for decades. It took three years of frustration with them before I finally gave them up for another carrier. Two years ago I wanted to give them another try at earning and keeping my business. This time I did not wait a full three years. Their customer service not only did not improve but got worse if you can believe it. This time it only took me 1 1/2 years before I felt like the fool and canceled all their services again.
I understand that psychologically it is very difficult to switch from a company that you have been doing business with for years in hope that they will turn a new leaf and start to treat you better. This is known as the battered wife syndrome. Yes this does apply to other situations other then your marriage. This is what companies such as AT&T count on. They know you will eventually leave but they will try and get you to hold on as long as possible before you decide to drop their service. If you keep the service for anytime after you first call up to drop it, AT&T considers this a big win for them. Another words free money! Don't forget if they make an offer to you over the phone you have with thousands of others found out that it is not binding. You can request their offer in writing but will not get it.
In the 70's and 80's we use to have AT&T come into our offices and train our employees on the correct dicipline for telephone customer service. They were geniuses at it. Again as stated above I noticed that AT&T stopped utilizing their own company policies about telephone customer care and never looked back.

I have had uverse for a few years, i really like the dvr because you can record 4 shows at once but that is the only benefit. when I first signed on, they told me they were giving me a $150.00 rebate and sent me $50. when I called them, they told me I misunderstood. I thought it was just me until I read these other complaints, meanwhile my serivce seemed to get pricier and with the economy the way it is, I called and asked them to cancel my tv service and just keep my internet on, they told me if I keep the basic cable (which I am paying over $40.00 a month for_not even cnn or tnt) that they would give me a $25.00 credit on my acct. for the next 6 months, I agreed but never saw that credit, when I ask about, they act like I imagined it. Now my finances are slightly better and I want cnn added to my service, so when i talked with them today, Im told it will be over $50 dollars so, whatever, I want it so I said ok, but after being on hold for 10min, they came back and said I need a credit card on file, I gave them my visa debit card number but, no it has to be a real credit card, and I have canceled all my credit cards and they refuse to upgrade my service without a credit card. whateva!? I love my dvr from them and dont want to lose the saved recordings I have on them but Im going back to time warner asap. o and another thing, theirs system goes down alot and you have to be the one to reboot everything! Im learning to be a electrical tech, if anything!

PLEASE DISCONNECT MY UVERSE TV. AND INTERNET AS SOON AS POSSIABLE.
YOUR COOPERATION AND SPEED WILOL BE GREATLY APPRICIATED.
VERY TRULY YOURS.
WAYNEG. JONES 586 BROOKPARK Dr.
CUYAHOGA FALLS OHIO 44223
PHONE [protected]

for the most, i am unhappy with Att uverse. first i loose tv signal and internet service when it rains. I want to pay bill online sometimes but can't, when i try to talk to a customer service agent, i would get atitude from them or want to charge me a service fees for pay my bill. Most likely i will change my cable and dsl service with verizone or timewarner soon. I would rather have no service than go back to Att uverse again

I completely agree about the advertising, it's extremely annoying. I can usually get it off the screen but it's usually delayed and stays on a couple minutes before it finally goes away.

The only reason our household stays with U-Verse is because we're grandfathered into a deal and pay $20 less than what they offer now which adds up over time. But we've definitely had our share of problems with them.

My daughter and i get 700 minutes a month. Usualy our bill consist of a $104.00 charge for both of us. This past month a charge came in for $387.74! You can imagine how shocking this bill comming in would be for me. Im a single, jobless, mother of two. We are fairly limmited. So I called the AT&T company and they said we had when over our minutes. On the AT&T website they have a "minutes detail" tab and you can sign up and see all of the minutes that you used. I looked at all of the minutes and i couldnt see where the minutes where comming from. however its there word agenst mine so i paid the bill and desided to keep up with our minutes from now on. I checked our minutes 2 days ago (6/26/09) and we both had 112 minutes to share. I told my oldest daughter to go easy on her anytime minutes because we only had 112 untill the 5th of July. The next day i checked the site and it said not only had we used our 112 minutes but we had also gone over 72 minutes! there was no way. I immediately called my daughter and asked if she had been on the phone, both her and her father told me her phone had been dead the whole day. so there was no way the minutes could have been used! i then checked the site and it said we had only used 12 minutes! i called the company as soon as i pulled it up and asked where all these extra minutes had come from and they had no explanation. AT&T no longer cares about any of there customers and is quick to chage you anywhere they can. Watch your billing.

AT&T Advertising's Yellowpages.com is the most worthless advertising investment a company could ever make. All a business needs is an updated Google Business listing which is 100% FREE. Keep this business listing updated, and keep your website current and your customers will find you.

Also beware of the auto-renewal clause in the yellowpages print and internet advertising contracts. You may tell your sales rep that you do not want to renew, but if you do not do so in writing (with registered mail, return receipt) Yellowpages will automatically renew your advertising contract for another year and your sales rep will automatically get another commission of of you and your worthless ad.

Beware after you mail a notice of non-renewal to yellowpages you will get tons of calls from AT&T and its L. M. Berry minions demanding that you continue to do business with them.. Just say no to worthless advertising, say no to AT&T Advertising's yellowpages and yellowpages.com!