AT&T
Reviews and Complaints

I called Cingular to change my monthly billing from the $59.00 to the $39.00 plan since I never use all my minutes and had over 1200 rollover minutes stored up. I was informed that I would lose all but 400 of my rollover minutes because of a new rule that went into effect October, 2009. I was planning to have the rollover minutes augment my new $39.00 plan. I was told by the sales person at Cingular when I signed up for their service that I could change to a lower monthly rate after I had saved enough rollover minutes. This is clearly a case of false advertising and the new rules should apply to customers who sign on after the new rules take affect and not to those who signed on prior to these new rules. How can we take these criminals to task? Why can these companies to get away with this type of fraud. Something concrete should be done about this or else there will be many like me joining the list.

In late October, I ordered AT&T internet service; 3 days later after ordering the service on the internet, I cancelled my order. I received a better deal with Comcast, plus, I remembered how displeased I was with their service when I lived in Memphis, TN. About 2 weeks later I received a call from a technician who told me he was on his way to set up my phone line. I told him not to come because I cancelled that order/service/account in October, which they failed. He then apologized and told he would not come since I cancelled. About a month later I received two bills from AT&T. This confused me because I cancelled before ever receiving anything. I had Comcast. I called customer service explaining to them that I cancelled before my package was even mailed off. They apologized and told me they would cancel the accounts. This is when I asked them “How did I get two accounts in my name?” They continued to apologize and told me not to worry about anything, I owed nothing, there was NO usage on my accounts, and that they would cancel them both. Well, only one account got cancel and the other did not.
They have been charging me ever since for a service I have NEVER had. Every time I have called AT&T concerning this issue, I have been told that the accounts would be closed and I would no longer be charged. I kept receiving bills every month from AT&T on those two accounts, and every time I would receive the bills, I would repeat the process of calling customer service and the cancellations department to address this issue, only to be told the same thing, stated above: “The accounts will be closed and I would no longer be charged.” This issue is, in my opinion, negligence on AT&T’s behalf and I should not be dealing with this issue, especially after being told by the customer service department that they have seen NO sign of usage whatsoever. I have the term of my Comcast contract showing that I have always had Comcast during my stay in Atlanta, GA and the notes in my “supposed” AT&T account should show the dates and times that I have called about this issue and their response. I pray that this issue can be resolved in a professional manner.

I am a dis abled veteran . several years ago I went through the michigan rehabilitation program to attempt my buisness. An unbelievable amount of strange events took place to hinder the buisbess . A radiator hose unexpectedly blew off an engine severly burning my face and eardrum leaving me deaf in that ear. lost time is a major problem . More lost time was a result of an ear drum surgery, 3 months 10lb restriction, several months later a high speed chase by police trying to catch asuspected drug dealer crashed through my rented facility. this accident cost more than 4 months lost as the building was condemed until repairs to the building were completed and inspected by city authority. the next issue that ended my buisness attempt completely was the fact that 6 weeks after renewing my yellow pages add, aprox. $600.oo contract I was not able to renew my rental agreement, with no for warning. now after all this hardship I sacraficed a great deal to subsidize the buisness with mydisability income. now being financially ruined, Att has been ruthless with the wild and false accusations that this debt has been neglected. I was forced by ATT collection authority, in order for them to accept any payments from me I need to contract a debt consolidation company. All the while contacting me more than 15 times a day every day for the last 16 months. Also the constant fabricating of the continuous letters. Now after 16 months of consistant payments there are only 2 payment left my debt agency, and myself have had to respond to23 letters in the last 6 months we both have discused the remaining debt of 210.39 at least 30 times just recently . All the while they contine to recieve $75.00 a month just in last few days ATT transfered my account to I.C.systems inc. they are currenly making wild accusations calling me 4 to 6 time a day stating I have neglected my obligations severely also stating that they do not work with debt consolidation companies like mine Which I was tottaly forced by att to contract an agency or no payments would be accepted this situatin has caused, aggravated post traumatic stress diorder and the medical bills prescriptions counselin, and phsychiatrist visits . I feel restitutin is in order. I simply cant take it any more, myagency, american debt couseling is discusted. 210.39 was the balnce the new balance after this months pay ment is 135.39 ATT has gone to far, much further than the law allows all my statements are factual I challenge any one of these lying faricating phoneys to pollygraph test. Please help me get this situation in arbitration.respctfully, John robert karrip jr.

I have been very happy with my Uverse. I was offered the $200 when signing up. Yes there was some work done to get this- waiting for the appropriate time to do it etc. but I did receive it. Read the fine print and bug the hell out of them if needed.

My complaint now is a 40% increase in the monthly cost of the individual boxes. I had 10 tv's, but didn't feel the need to spend $5/mo. per box so I only got 5 boxes (one included). ATT went up to $7 per box. x 4 is an additional $8/mo. a 40% INCREASE! Don't like it!

Have you recently experienced more drop calls or bad reception on your cell phone or has your so called high speed DSL slowed down to a crawl? If you are an ATT customer, you know what I mean. I've been talking with a few friends of mine who also had ATT and I have noticed a pattern. Whenever ATT wants to sell you a new phone or force you to make a long term commitment by signing a contract or perhaps "upgrade" your DSL to a higher speed you will experience "technical difficulties". Yeah, for sure it's ATT's technique and your difficulties.

It all starts so gradually that you hardly notice. You can't pinpoint the date or the time but ATT can. You notice a subtle progression of the problems so eventually you think it's your equipment. You wonder if maybe a new battery will take care of it. Perhaps you've got a bug in your computer, so after many hours of frustration and money you get mad enough to call ATT and then ...you know the rest of the story. You got sucked into a 2 year contract, a new phone and the higher speed on your DSL and things get back to the way it was before. All of your "technical difficulties" are resolved.

It's a matter of simple economics. ATT needs more revenue, new corporate jet vacations in Vegas, perhaps even bad investment with Bernie Madoff and you and I, as valued customers of ATT, will pick up the tab. ain't that interesting?! Well, that ain't gonna fly with me no more MR.! I am mad as hell and I am not gonna take it any more! And neither should you! If you are an ATT customer, don't allow them to ask "what can I do for u?" Tell them what you want and if they can't accommodate you tell them there are others who can. I know change might seem difficult, after all "what's a few dollars more?" or "they are all the same" and that's what ATT is banking on. Trust me, the switch is much easier than you think. With true switch everything is easy and you get to keep your old phone and number if you have a sim card. Your email and notebook moves with you too. Shop around. Find a carrier you are comfortable with and don't sign up for anything, only month to month as long as they treat you right, you stay with them. And when they start messing with you, tell them "seeeeeee you". Don't let the door hit you where the good Lord split you!

For 5yrs. ive owned my home and today ive tried to set up another work order to get this fixed...i dont have an acount with them. The issue realy is this pole directly in front of my home.
Previously, i asked at&t to send someone out to fix this pole which was hit by a car about 6-7yrs ago. Now this pole is deteriorating and hanging about 3-5 inches away from a large tree branch that could potentially come crashing through my front room once this this give way. I suppose that to at&t techs so long as the line is working it looks good from their home.

I usually don't go out of my way to post complaints, but there's only so a guy can take. The AT&T Uverse (Pverse seems more appropriate) is a sub standard product that AT&T is over selling. I received this call from AT&T promising a $200 gift card for switching from my current provider, Cox. I was told that the product would be equal to my current provider package at a savings of $50 month. This wasn't an intro rate either. Anyway, I went for the deal and regretted it beginning with the installation process. Only four of my five TVs worked when they were finished installing the goofy boxes. Then came the actual use of the system which was slow, lacked music channels, and had basic viewing channels spread out from 2-999. On day three, I told them to disconnect the service. I sent the equipment back via UPS, where the clerk that waited on me said people were returning these U verse products by to AT&T every week. It’s easy to understand why. Anyway I called Cox to ask for forgiveness. Cox was happy to have me back and came out and undid the damage ATT caused, and got all five of my TVs working at $0 cost.

I am a sometimes a happy but most times unhappy Att customer. The problem I'm having this time is Att decided to super impose advertising on the TV. What this is actually is a Dominoes pizza advertisement that comes up between the movie you are watching and you. It is very annoying and the customer is having trouble being able to dismiss this message and get it off the screen. You have to call tech support, and we all know what a nightmare that is. So I spent a hour and a half trying to find out if they plan on continuing this type of marketing. But as usual with Att I was not able to get a straight answer, but was told to call this area or that area. I did but still no one had the answer.
So I must assume that this is a marketing plan and will continue to use it. So I am now looking for a new provider of services.

I filed the following complaint with:

AT&T
FCC
Attorney General's Office
Better Business Bureau

I am SICK and tired of AT&T's underhanded practices...

I left AT&T because of past fraudulent practices. But AT&T bought out Cingular & I got stuck with them again. Lo'& behold AT&T is still up to their practices. 1) turning on features WITHOUT my authorization that I have implicitly blocked 2) charging me for the usage of said features. It is an ongoing monthly exercise of testing & checking to see if features have been turned on or charges have been inexplicably tacked on to my bill. I am in the process of an amicable divorce & the details of 15 years of marriage so lately I dropped the ball on babysitting this account. When I went to pay the bill this morning there were charges for $524.32! Upon calling AT&T I found out that INTERNET gateway was opened on my daughters phone June 1st WITHOUT my authorization. When my daughter saw the feature she thought I added unlimited. I have been so busy with the divorce she didn’t think to question it. I have filed a dispute but in my experience it will do no good. I want the ongoing fraud to stop!

Att has offerd, through mail advertisements, a package of home phone, high speed internet and choice of wireless services for the price of $99.00. I called this morning to inquire and sign up because my current billing has increased to $162.69 for wireless service and home phone. Please note that I have a package that allows unlimited long distance so there is no additional charge for calling long distance. I live in a rural area and dsl nor cable is offered in this area. The service representive that I spoke to this morning informed me that I was not eligable for the $99.00 package because I could not purchase dsl but that is was fair that they charge me over $160.00 dollars for the two services that I have purchased. Something is wrong with this picture, , I feel discrimnated against and that again ATT is taking advantage of of the consumer. If dsl were offer in this area I would not have chosen the broadband service, which is much slower (though slightly faster than dial up).

AT&T Advertising calls me several times a week trying to upsell me on an Ad I already purchased. When I originally purchased the Ad I was told I had first page placement "Guarenteed". Now come to find out they have me on the second page and will not put me on the first until I pay them more money. This is an absolute bait and switch scam and I am unfortunately bound to my contract. DO NOT EVER ADVERTISE WITH AT&T. THEY ARE SCAMMERS!

I referred four people to AT & T Uverse for their AT&T Referrals program in May of 2009, and did not receive the rewards for them. On the website it asks for their phone number or their account number. I entered their phone numbers. After waiting 3 months, and no rewards, I called and was told that I had to enter with the account numbers, the CS rep said that she would reenter with their account number. This program is a joke, its like its an "incomplete" program. I finally recieved half of my rewards after multiple calls and multiple complaints. Still waiting on the other half and its been over 4 months. What the heck? I referred these people and ATT got new customers but I get nothing but a headache in return. I have talked to multiple supervisors and they are no help, they say they just work in the call center and they think the program is a joke as well. Great! No help! And no one seems to care!
WORST PROGRAM EVER!
I will never reccomend anyone to ATT Uverse again...

I had previously purchased a $4.99 feature card for my gophone, $4.99 for 200 messages. After a few texts I noticed I was being charged the standard rate for messages. I call customer service and they "inform me" that even though I had purchased a feature card I had to add the feature separately (DECEPTIVE). Having already used some of the text's they could not/would not apply the feature with the current funds.

...Okay...

So armed with this new found knowledge I figure I'd try this again. Buy card, apply it to the phone, try to purchase feature...Try to purchase feature... Try to... (see what I'm getting at?). Okay, so I try to add the feature by phone and I keep getting a message "Taking longer than expected, check back in a half hour to see if it's been added".
An hour later and two attempts by phone to add the messaging feature, I decide to try online... Go to the website, click "shop-features-ect", log in with mobile number, redirects from the "att" site to the "gophone" site, click the only option that doesn't lead to a info pop-up window, "Ringtones and more", redirects to "att" site, "please log in", log in, redirects to "gophone" site. And on and on and ON in a loop back and forth between the two sites. No features were ever added.
The next morning (now), still nothing. So after getting off the phone with a customer service rep that couldn't even pronounce my name (I have an easy name) I think/hope/pray my feature has been added. Albeit minus a days worth of time, good for 30 days time starts ticking the second funds hit your card.

I can't decide which was more infuriating, AT&T's incompetence, or Franklin Collections' cocky little worm who seems to think answering phones makes him GOD!

I made the mistake of signing up with AT&T for home phone service last year. I eventually decided to drop them. I PAID THE BILL and cancelled the service. The other day, I received a rude and agressive letter from Franklin Collections in Tupelo, Mississippi stating that I owe $40.10 to AT&T, and if I don't pay up, I'm going to be garnished, sued, everything short of tarred and feathered! Since I AM in the habit of paying my bills on time, I was unaware that your dispute must be "in writing." The letter stated to contact them if there is a dispute and gave a phone number, it did not specify "in writing."

I contacted Franklin, and the hateful snot that took the call became very abrupt with me, as though I'M the ### for calling to dispute! After asking me why I'm disputing, he told me I would have to deal with AT&T because as far as he's concerned I'm just trying to dodge paying the bill! He also was very condescending when telling me I could not dispute over the phone, that it must be in writing- As if I was supposed to know this-As if being turned over to collections is a regular thing for me!

Then, I contacted AT&T, who claim they have absolutely no record of my payment ever being made! I have to send them copies of my bank statement showing that I made the payment, or else I have to pay them AGAIN!

And another thing about AT&T, these are a bunch of con artists! I also had made the mistake of getting a cell phone with them--- HUGE MISTAKE! Twice I have received bills in excess of $300, full of calls I never made! I had to fight tooth and nail and threaten legal action to get the charges removed! Mind you, I'm not one of these [censored]s with the permanent Bluetooth implant. I don't even talk enough to justify purchasing such a silly piece of junk. I have a grand total of 7 people (4 are also on AT&T, so no charge there!) I actually communicate with (not even daily), so I know very well who I have spoken to and how often. I have been counting down the days until August when the contract expires so I can divorce AT&T! I will get a cheap, pre-paid (NOT AT&T) cell from now on. DEATH TO AT&T!

I am a small business owner and have done yellow page ads with Bell South now AT&T since about 1991. They now sell internet yellow page ads. About 4 years ago I tried the internet yellow page ad and decided on renewal that it did not increase my business and cancel that part of my yellow page ad with no problem. In 2007, I decided to try the internet yellow page again and decided on renewal that it was not increasing business and told the sells rep that I wanted to cancel my internet yellow page ad and keep only the two in column ads in the printed yellow pages. The sell rep was very pushy and kept insisting that I keep my internet yellow page ad. I actually got upset and finally he let it go. He told me by keeping my two incolumn ads that I would have two more smaller ads free. He wrote up the contract listing the two incolumn ads and the internet was listed but had to two stars blotting out the payment columns. I made an assumption that it was zeroed out and canceled. Instead of the cost listed for each item he hand wrote at the bottom of the page the total amount of the ads. I got my new bill in July and the internet ad was listed for $98 dollars. I called AT&T and told them I had cancelled the internet ad. What the sells rep did was those stars did not mean it was deleted he never took the internet ad off the contract but lead me to believe the ad had been removed. The inside person at AT&T said she could do nothing for me because I had signed the contract. That I should have wrote on the contract no internet. I told her I have been doing business with you since 1991 and I have never had to do that. That I had just been scammed and that AT&T was allowing their sell rep to get away with scamming an excellent customer. I ask to speak with her manager and she said that they could not change this. I told her your sells rep lied to me. The internet ad could be deleted from their website and I could have the $98 dollars taken off my monthly bill.

I insisted on speaking to a manager and she said she would have one get in contact with me.

In Oct.2008, my husband and I called ATT to switch our phone to just basic service with maintanance and DSL Lite. We made payment arrangements.
We found out that ATT left unlimited long distance on our phone, *69, answering service, and all the other bells and whistles.
We called back..still in Oct 2008 no less than 10 times..STILL THE MATTER WAS NOT RESOLVED.
We called in Nov.2008 at least 10 times..again in Dec.2008..Jan.2009..Feb.2009..Mar.2009..Apr.2009..May 2009..June 2009, and also in Feb.2009 we started sending letters to the FCC. We just sent 2 letters to the NC Utilities Commission.
A guy from an Atlanta office called today and told me our bill was almost 800.00 and that we never called them to straighten out this matter, ATT was not responsible if customers call in to make changes and they are never done that it is always up to the customer not the company.
Needless to say HE PISSED ME OFF BIG TIME.
What are you suppose to do when you make an agreement with them and they continue to give you a service you do not want and they say its your fault?
The guys name..I forgot..but I posted his number. I hope a few people call and tell him its unfair to the customer when their customer service lies and refuses to correct a problem, and blames the customer for it.
The idiot who blames his customers is at
404...362...0021..thats in Atlanta y'all

they told me after 21 days to contact them to redeem a giftcard for $100. i can't even get on the rewards website.i am very upset with this i upgraded for this reward.

I thought my number was unlisted but it still appears in AT&T online white pages. No wonder, I have a lot of telemarketers calling. I called to complain and to ask for credit. AT&T admits this is a problem but would not give credit. They said my number will not longer be listed in October 2008. I was disgusted. I have been payig for unlisted service since August 2007. The attitude of the supervisor, was arrogant and unhelpful. Now, they are calling to ask me to switch internet service to them? NO THANKS. I am looking around to switch my phone service.

I signed up for DSL internet service from att in April, 2009. I was given two forms that would allow me to receive a $50 rebate debit card for signing up and an additional rebate of $80 in the form of a check for the modem rebate. The reward center received my request form for both rebates on May 4, 2009. The forms states that I would receive my rebates within 4-6 weeks. To-this-date, I have NOT received any rebates. I have contacted the rewardcenter several times. I get didn't answers with each person I spoke to. I get different dates the rebates were sent out or they said they have no record of my request, or they have promised to reissue the debit card..but no one can tell me who to talk to regarding the $80 modem rebate. att representatives are being completely deceptive about this issue. They told me my rebate card was mailed on June 13, 2009 and at another call, they told me it had been mailed out June 10, 2009. Now they say it will take 7-10 days to MAIL a replacement card. This is too much! Something should be done about their bad business practices. I live on disability income and was depending on this money to pay for the services which they told me I could do with the rebates. Now they tell me I can only use them at other businesses. Please help..if you can.