AT&T
Reviews and Complaints

I had previously purchased a $4.99 feature card for my gophone, $4.99 for 200 messages. After a few texts I noticed I was being charged the standard rate for messages. I call customer service and they "inform me" that even though I had purchased a feature card I had to add the feature separately (DECEPTIVE). Having already used some of the text's they could not/would not apply the feature with the current funds.

...Okay...

So armed with this new found knowledge I figure I'd try this again. Buy card, apply it to the phone, try to purchase feature...Try to purchase feature... Try to... (see what I'm getting at?). Okay, so I try to add the feature by phone and I keep getting a message "Taking longer than expected, check back in a half hour to see if it's been added".
An hour later and two attempts by phone to add the messaging feature, I decide to try online... Go to the website, click "shop-features-ect", log in with mobile number, redirects from the "att" site to the "gophone" site, click the only option that doesn't lead to a info pop-up window, "Ringtones and more", redirects to "att" site, "please log in", log in, redirects to "gophone" site. And on and on and ON in a loop back and forth between the two sites. No features were ever added.
The next morning (now), still nothing. So after getting off the phone with a customer service rep that couldn't even pronounce my name (I have an easy name) I think/hope/pray my feature has been added. Albeit minus a days worth of time, good for 30 days time starts ticking the second funds hit your card.

I can't decide which was more infuriating, AT&T's incompetence, or Franklin Collections' cocky little worm who seems to think answering phones makes him GOD!

I made the mistake of signing up with AT&T for home phone service last year. I eventually decided to drop them. I PAID THE BILL and cancelled the service. The other day, I received a rude and agressive letter from Franklin Collections in Tupelo, Mississippi stating that I owe $40.10 to AT&T, and if I don't pay up, I'm going to be garnished, sued, everything short of tarred and feathered! Since I AM in the habit of paying my bills on time, I was unaware that your dispute must be "in writing." The letter stated to contact them if there is a dispute and gave a phone number, it did not specify "in writing."

I contacted Franklin, and the hateful snot that took the call became very abrupt with me, as though I'M the ### for calling to dispute! After asking me why I'm disputing, he told me I would have to deal with AT&T because as far as he's concerned I'm just trying to dodge paying the bill! He also was very condescending when telling me I could not dispute over the phone, that it must be in writing- As if I was supposed to know this-As if being turned over to collections is a regular thing for me!

Then, I contacted AT&T, who claim they have absolutely no record of my payment ever being made! I have to send them copies of my bank statement showing that I made the payment, or else I have to pay them AGAIN!

And another thing about AT&T, these are a bunch of con artists! I also had made the mistake of getting a cell phone with them--- HUGE MISTAKE! Twice I have received bills in excess of $300, full of calls I never made! I had to fight tooth and nail and threaten legal action to get the charges removed! Mind you, I'm not one of these [censored]s with the permanent Bluetooth implant. I don't even talk enough to justify purchasing such a silly piece of junk. I have a grand total of 7 people (4 are also on AT&T, so no charge there!) I actually communicate with (not even daily), so I know very well who I have spoken to and how often. I have been counting down the days until August when the contract expires so I can divorce AT&T! I will get a cheap, pre-paid (NOT AT&T) cell from now on. DEATH TO AT&T!

I am a small business owner and have done yellow page ads with Bell South now AT&T since about 1991. They now sell internet yellow page ads. About 4 years ago I tried the internet yellow page ad and decided on renewal that it did not increase my business and cancel that part of my yellow page ad with no problem. In 2007, I decided to try the internet yellow page again and decided on renewal that it was not increasing business and told the sells rep that I wanted to cancel my internet yellow page ad and keep only the two in column ads in the printed yellow pages. The sell rep was very pushy and kept insisting that I keep my internet yellow page ad. I actually got upset and finally he let it go. He told me by keeping my two incolumn ads that I would have two more smaller ads free. He wrote up the contract listing the two incolumn ads and the internet was listed but had to two stars blotting out the payment columns. I made an assumption that it was zeroed out and canceled. Instead of the cost listed for each item he hand wrote at the bottom of the page the total amount of the ads. I got my new bill in July and the internet ad was listed for $98 dollars. I called AT&T and told them I had cancelled the internet ad. What the sells rep did was those stars did not mean it was deleted he never took the internet ad off the contract but lead me to believe the ad had been removed. The inside person at AT&T said she could do nothing for me because I had signed the contract. That I should have wrote on the contract no internet. I told her I have been doing business with you since 1991 and I have never had to do that. That I had just been scammed and that AT&T was allowing their sell rep to get away with scamming an excellent customer. I ask to speak with her manager and she said that they could not change this. I told her your sells rep lied to me. The internet ad could be deleted from their website and I could have the $98 dollars taken off my monthly bill.

I insisted on speaking to a manager and she said she would have one get in contact with me.

In Oct.2008, my husband and I called ATT to switch our phone to just basic service with maintanance and DSL Lite. We made payment arrangements.
We found out that ATT left unlimited long distance on our phone, *69, answering service, and all the other bells and whistles.
We called back..still in Oct 2008 no less than 10 times..STILL THE MATTER WAS NOT RESOLVED.
We called in Nov.2008 at least 10 times..again in Dec.2008..Jan.2009..Feb.2009..Mar.2009..Apr.2009..May 2009..June 2009, and also in Feb.2009 we started sending letters to the FCC. We just sent 2 letters to the NC Utilities Commission.
A guy from an Atlanta office called today and told me our bill was almost 800.00 and that we never called them to straighten out this matter, ATT was not responsible if customers call in to make changes and they are never done that it is always up to the customer not the company.
Needless to say HE PISSED ME OFF BIG TIME.
What are you suppose to do when you make an agreement with them and they continue to give you a service you do not want and they say its your fault?
The guys name..I forgot..but I posted his number. I hope a few people call and tell him its unfair to the customer when their customer service lies and refuses to correct a problem, and blames the customer for it.
The idiot who blames his customers is at
404...362...0021..thats in Atlanta y'all

they told me after 21 days to contact them to redeem a giftcard for $100. i can't even get on the rewards website.i am very upset with this i upgraded for this reward.

I thought my number was unlisted but it still appears in AT&T online white pages. No wonder, I have a lot of telemarketers calling. I called to complain and to ask for credit. AT&T admits this is a problem but would not give credit. They said my number will not longer be listed in October 2008. I was disgusted. I have been payig for unlisted service since August 2007. The attitude of the supervisor, was arrogant and unhelpful. Now, they are calling to ask me to switch internet service to them? NO THANKS. I am looking around to switch my phone service.

I signed up for DSL internet service from att in April, 2009. I was given two forms that would allow me to receive a $50 rebate debit card for signing up and an additional rebate of $80 in the form of a check for the modem rebate. The reward center received my request form for both rebates on May 4, 2009. The forms states that I would receive my rebates within 4-6 weeks. To-this-date, I have NOT received any rebates. I have contacted the rewardcenter several times. I get didn't answers with each person I spoke to. I get different dates the rebates were sent out or they said they have no record of my request, or they have promised to reissue the debit card..but no one can tell me who to talk to regarding the $80 modem rebate. att representatives are being completely deceptive about this issue. They told me my rebate card was mailed on June 13, 2009 and at another call, they told me it had been mailed out June 10, 2009. Now they say it will take 7-10 days to MAIL a replacement card. This is too much! Something should be done about their bad business practices. I live on disability income and was depending on this money to pay for the services which they told me I could do with the rebates. Now they tell me I can only use them at other businesses. Please help..if you can.

I am filing this complaint on behalf of my parents ages 83 and 91 years old. A relative gave them a laptop computer..They have never used a computer before and she thought it would be nice for them to enjoy..My dad called their phone carrier AT&T and ask to be hooked up to the internet..the rep ask if he wanted it to be hooked up directly through their tv...he said yes that would be fine...this past Sat July 25 two men showed up (without proper ID and no logo on the truck and van) said that AT&T had sent them out to hook up their direct tv.. they got worried when they started running cable through the attic and hooking up boxes to their tv's etc.. they disconnected their WEB TV which they enjoyed and received and wrote emails to family members..this upset them terribly to lose their WEB TV..then they discovered they couldn't watch their tv shows on different tv's...my dad watches baseball games and my mom watches her home shows at the same time on their 'own' tv's..they were so upset and frantic...they were up most of Sat. nite worrying and upset...I live 3 hours away but Sunday I had to make a trip to their home just to talk to them and calm them down and assure them we'd get it straightened out first thing Monday morning..My dad called Direct TV 5 times on Sunday to tell them he couldn't find any of his ball game programs...they offered to send him another 'box'...Monday morning I called direct tv and got put on my parents account so I could talk for them...I talked to 7 different people before I got to speak to a supervisor...she cancelled their account and then told me because of early cancellation they would have to pay an 'early termination fee' of $459.00...I told her what I thought about that...It looked like these elderly people had been completely scammed by AT & T/Direct TV that they thought they were being hooked up to the internet when actually they had been signed up for dirct tv...Direct TV said they had NEVER in their history 'waived' a fee for early termination...
Although they never actually used the tv because they didn't know how to operate it..and it was done on a Saturday and cancelled on a Monday the contract says it has to be cancelled within 24 hours...I didn't know you could do what we wanted them to do on Sunday or I would have done this on Sunday instead of waiting to conduct business on Monday...My parents are on a fixed income and throwing away
$459.00 is devestating to them...this is shamful for direct tv and at&t to charge them for something that should never have happened they just wanted to hook up their laptop to the internet...

In 29 days you are charging me 312 us, not even obaqmas internet is that expensive, you guys lied to me... You told me it was going to be 90[per month, and you told me I was receiving a present odf 200 dollars, that never happen, and you tokld me my phone line was ok you sent a tecnician and she stayed in my house 4 minutes and caharged em for 100 dollars,
I have never see a thing like this, that is why no one carries att, of course notr, you are liers, yopu are stealing money, the copuntry and the economy are not right now to be acting like that, I cannot pay that absurd, you bertter send one of your liers costumer service to call me if we can make a deal, are you crazy? In 2009 north america, who in the whole country pays 317 dollars for 20 days of internet? Yopu are really out of your mind,

I paid my bill on line, and when I looked at my on-line bank statement the next day, I see they are holding double the amount of the total bill - one entry is described as a "pre-authorized" amount. I called AT&T and after 45 mintues talking with 2 customer service and 1 accounting rep I was basically told this is a figment of my imagination - they aren't holding my money and only charged me once for the bill. The bank verified it, and so I filed a complaint with the BBB. Then I get bombarded with "anonymous" calls to my cell phone, from AT&T. I don't answer anonymous calls from anyone so they responded back to the BBB that they determined my complaint was unfounded, they didn't hold on to this money twice, and I wouldn't return their calls when they tried to call me and lie to me also. I sent the BBB printed copies of my bank statements, showing they held on to the money for 4 days with the complaint so I have proof. If I was 4 days late in paying my bill they'd shut down my services. Why companies are allowed to do this and call it "pre-authorized" amounts is beyond me, the gas stations do it too. They immediately charge your card for $75, even if you only get $20 in gas. They keep it until their system reconciles with your bank and you get charged the actual amount of merchandise you purchased. I filed a complaint with the Attorney General on AT&T. Why should they be allowed to attach my account for double what I authorize?

You have an employee named >steven burtch

AT&T reps were on our street offering a fantastic bundle package for phone, internet and dish, IT WAS A SCAM. Horrible service! AT&T promises services that Dish will not fulfill and each blame the other. And you better read the fine print, somewhere in all those pages and paragraphs they have a minimum 2 year service agreement with Dish. After 6 months and double my normal monthly bill I cancelled my service and was told by Dish that I would be billed for the remaining 19 months on my contract at a discounted rate of $10.00 per month...WHAT?!?!? Buyer Beware, the service was horrible from both companies!

I am a day manager at a locally owned franchise. I was visited by two AT&T representatives who claimed they were investigating reports of over charged accounts in the area, and that all they needed was the business phone number and a manager's 'okay' to make the 'fixes'.

However, they were repeatedly told that I did not have the authority to make any changes to the store's accounts: Once by my coworker who greeted them, and then multiple times by me while they were trying to get information and coerce me into thinking otherwise. They even tried to get the phone numbers of the owner's other franchises out of me, apparently trying to switch them all at once.

Even once I contacted the owner and was told that she no longer had a contract with AT&T and there was no reason for them to be there, they still tried to push on, insisting that I was on some 'list' (although they never once referred to anyone by name, or even used a 'he' or 'she') and I just needed to speak with someone on their cell phone to sort things out.

I was disgusted that they tried to deceive me because they thought I wouldn't know any better, and I am astounded that they would continue trying scam the information needed to make the switch from someone who they knew had no authority to make that decision.

I will keep this in mind if I ever decide to switch my residential service or am in a position to choose a provider for a business; I do not like the thought of ever having to deal with this type of business practice again.

Att is so useless it is unreal.

I am a 10+ year customer - who needs a new phone. So after paying 15K plus over that time - I really would like to get a bberry bold.

Costs 300 bucks - I figure - why not see if they care to keep me as a customer.

Talked to a rep who offered to cancel my service when I explained I thought they might want to help me out with the pricing of the unit and I was unhappy.

I wrote 2 e-mails which either the person reading them does not actually read the content - or perhaps are system generated responses.

Try another provider - I will.

God help you if you have Earthlink DSL and try to convert to ATT Uverse.

They told me I have to terminate the Earthlink DSL, but they can convert me to ATT DSL until the Uverse gets installed. They told me I can't schedule the Uverse installation until the Earthlink DSL has been terminated.

So they terminated the Earthlink DSL within one day, and they are supposed to give me ATT DSL now, right? We've been on the phone for almost 2 1/2 hours this morning talking to 6-8 people, got hung up on twice, transferred and dropped a few times, and we've heard a whole bunch of "I can't help you." The last person explained that their system won't let them do anything until the Earthlink DSL is out of their system which will take about 10 days! She said she tried to delete out all the codes manually.

Well, they terminated the Earthlink DSL within one day, but now the story is that we will be completely out of internet connectivity until the Uverse gets installed at some ? date - we can't even find out when that is. They can't tell me an installation date until they call me back, which is promised sometime within the next 24 hours.

I use internet connectivity for professional purposes (I work from home) and job search - what do you think my professional contacts will think hearing that I have no connectivity because my internet is down for an unknown period of time? They will probably think (1) we didn't prevent this disaster ahead of time and (2) they won't be looking to switch service from DSL to ATT Uverse any time soon.

As a 25 year computer programming veteran, I can tell you that the telephone company computer systems are not designed to service customer needs - they are designed to very efficiently bill huge numbers of customer accounts at the cheapest cost using batch processing. Because of the batch processing, customer needs, like converting from one service to another, cannot be handled efficiently, billing adjustments get hung up in the once-per-month billing cycle, and late fees and penalties are probably calculated before adjustments are applied or lost in the process. (I experienced this with AT&T cell phone services 10 years ago, and in my experience, it hasn't changed a bit.) Computers that will handle customer needs better and function more accurately are very expensive, which would take money out of the C-level and shareholder pockets.

I will update when I get more information.

I signed up for a promotional package through AT&T to receive phone/internet/digital television services for $99. I just received my telephone bill, and it is $412. When I called the company, they indicated that I had directory assistance calls, which I have never made. I received a confirmation from AT&T when I signed up for the service, in which they indicated that my estimated first bill would be approximately $89.00. This is clearly not the case. When I called them, there were not helpful in the least. I have also received another bill from DirectTV for over $200.

If anyone has experienced the same thing, would you please place a post on this site. How did you handle it? I'm afraid I have made a huge mistake.

In the spring of 2006 my daughter obtained cell phone service with then Cingular Wireless; using my husband as a co-signer (for lack of a better word). At the end of Oct 2006 my daughter was deployed to Germany with the Air Force. We called Cingular and explained to them the situation. They directed us to a department specifically for this issue. We were told at that time we would have to send in a copy of her orders to deploy. Once that was received they would suspend her cell phone service. We were also told that if she was to be shipped home all she would have to do is contact them and they could reactive her account. We at that time told them it would be 36 months at minimum before she returned per her deployment orders. That was not a problem once the received a copy of the orders the account would be closed. Now it is July 2009, our next to the old would like to get her first cell phone. My husband takes her to the now AT&T store to get her phone. After looking at our account they tell us he cannot get a new line of service because we have a $175 collection against our account. When my husband inquires as to why we have a collection he is told it is because of the line that was discontinued due to my daughter being deployed. He explains that we had it shut off due to the deployemtn and the steps we went did in order to accomplish this. He was told that was to bad call the customer service center for AT&T. I did that went through the same explanation. We were told that the account had been suspended for 24 months but the reactivated that account at that time because my daughter did not call AT&T/Cingular back to prove and continue the suspension. We explained that the deployment orders showed she would be in Germany for a minimum of 36 months and most of that time has been spent down range in Afghanistan and would not have been able to make any calls. At that point we were told it was no longer there issue the matter had been sent to a collection agency. We asked for the Military Suspend department and were told they no longer had that department. We then asked who we could talk to, to resolve this issue and we were told that we would have to talk to the collection agency themselves. When we then explained that they would not talk to us because the account was against us, it seems like they would only consider talking to the company that placed the account with them. At that point we were told Sorry but to bad.