AT&T’s earns a 2.2-star rating from 2171 reviews, showing that the majority of telecommunications consumers are somewhat dissatisfied with service and connectivity.
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terrible product/service
The worse experience ever! (and still not resolved!) Getting the now 'typical' freezing and pixilation on the picture and internet loss for days at a time. I've had the service installed two months ago and the best I've done so far is about 48 hours with trouble free service (which who knows as I actually work 10-12 hours a day, sleep and run errands so am not glued to the TV to see if I'm getting service.) I've had 16 technicians to the house, I've had 2 no-show appointments (the initial install date was a no-show so I probably should have cancelled right there and then.) We (my wife and I) are probably over 60 hours into this and we still don't have service. It has been down for the past 3 days but came up last night for about an hour but was down again this morning. It has actually become comical and I'd like to see them invest more man hours (I was told by one of the probably 20 or so Tier 2 Tech supports that I've spoken with that it costs AT&T around $300.00 each time they send out a truck. They are a joke but I want them to invest some more of their time and money before I will actually cancel them. The techs are clueless that come to my home (except for two senior techs.) The senior techs simply say there's nothing they can do. The clueless techs actually waste 2-3 hours and come up with nothing and only say "This is beyond our training." lol We had one cancel yesterday after we waited 4.5 of their 5 hour window given to us. Good times.
STAY AWAY!
The complaint has been investigated and resolved to the customer’s satisfaction.
scam charges
Since Dec. 22, 2008, I have been trying to get my cable, internet and phone service and billing as to what was promised. As of today [protected] I am being told that the bill will be $17 more per month than I was quoted after various credits given to me by various customer service people for delay in service.
I first was told $110 a month, then with the delay in service I was given a $10 off for 6 months. Then another delay then given $20 off for 6 months and an additional $100 cash back. Then with more problems I was to receive a 3 receiver and movie package, now I am not getting that at all.
That meant from the original $110 a month I was to pay after the promised credits $80.00 a month. Today they tell me it will be $97.
I have been dealing with this company since Dec 22, 2008. That was the orignial date it was to be installed. With all the other problems it was finally Feb 28, 2009 until it was partially installed. Still waiting on the 3 receiver which they now say my credit it no good for it.
How can I have all the other, internet, phone, and 2 receivers, but my credit is not good for a $7 a month box?
I have gone all the way to the executive offices and this is how they are treating their customers. I have dates and names and times of all calls to the company with the credits given to me yet the executive offices are not complying to what their customer service reps have given.
The complaint has been investigated and resolved to the customer’s satisfaction.
Every day, and very often, outgoing email takes up to seven minutes to actually be sent on its way. U verse claims that it is an Apple problem, not theirs. Apple says, that isn't true. It may be that the U verse server is loaded because customers are downloading movies or other huge amounts of data. Has anyone else experienced this?
I am so disappointed with Att u-verse. We just became customers the 3rd of December. We were watching tv and our tv, telephone, and internet just stopped without reason. We called to find out the problem. Someone on their end cancelled our services without notice in error. We talked, was put on hold, promises were made to help, etc, etc...We were told nothing could be done until Monday to reconnect our service for a new order to be put in to reconnect. So we have to go for a entire weekend without internet, tv, and especially a landline phone. No one could give us an explanation on how the mix up happen nor a way for immediate action. We are new..new customers and should be having problems so soon. Our alarm system is connected to the phone and we have a young child and no one seems to care about this nor they want to. They could easy correct this simple problem if they want to. I will not recommend Att to others and will question if I should continue with the service...
failure to provide services as requested
1. On May 24th, 2009. My wife, Mrs. Iva G. Miller and I visited the AT&T Store at 780 E. Merritt Island Causeway, Merritt Island. FL 32952.
2. We were served by Mr. Cris Fowler, who took our order. We requested that Mrs. Miller’s AT&T GO Phone Account, [protected], be changed to a post-paid account and then, added to my existing AT&T wireless account as an additional line.
3. Mr. Fowler took Mrs. Miller’s Driver’s License and SSN information, but was unable to accomplish what we requested. The explanation he provided was that the account was in a billing cycle and that we would have to call him later in the week. He stated that he would continue trying to work the issue when we explained to him that Mrs. Miller was leaving to visit her family in Bulgaria and needed the phone to work. Mr. Fowler assured us that he would take care of everything and we were to contact him on Thursday, May 28th, to make sure the phone was working.
4. Mrs. Miller Departed for Bulgaria on May 28th, 2009 as scheduled.
5. On the morning of May 28th, I attempted to contact Mr. Fowler, and was not able to contact him. Voicemail was not returned. Later that morning, I again called the ATT Store at Merritt Island and was referred to Mr. Christian Wiedman (SP?).
6. Mr. Wiedman informed me that apparently nothing had been done to effect the request for changing the services that were requested for reasons unknown. He was again not able to add her account to my existing wireless account for unknown reasons, but was able to change Mrs. Miller’s GO Phone to a normal AT&T phone and I was able to reach her to verify that her phone worked. I then thanked Mr. Wiedman and thought the matter had been settled for the time being. I told him that as the phone was now working, that the matter of adding her phone to my account as an extra line would be dealt with upon her return to the US in August.
7. On Saturday, May 30, 2009, I received a telephone call from my wife, stating that she had borrowed her sister’s mobile phone and put her MTEL Bulgarian SIM Card in it to call me because her AT&T phone had stopped working. I told her to go ahead and continue to use the MTEL phone and that I’d try and sort the problem out Monday.
8. On 1 June, I called the AT&T wireless office and was not able to reach either Mr. Fowler or Mr. Wiedman, but did talk to a young lady. She explained that Mrs. Miller’s account was on fraud alert and forwarded me to the Fraud Department.
9. The Gentleman in the fraud department refused to speak with me concerning this issue, saying that FCC regulations prohibited them from speaking with me because my SSN was not on my wife’s account and that Mrs. Miller would have to contact them from Bulgaria to clear up the matter.
10. I explained to him that as her phone did not work, and that her Mother does not have a landline telephone, that was going to be difficult, and that Mrs. Miller did not have a convenient way to contact them as they had blocked her phone. I also told him that Mrs. Miller would not return to the US until 3 August and so we would have to wait until she got back to straighten this mess out.
I’d like to make the following observations:
1. AT&T put the account on fraud for no apparent reason. Mr. Fowler took all the information needed to effect the changes to Mrs. Miller’s account when we visited the store on 24 May.
2. AT&T made no attempt to contact Mrs. Miller either on her phone or either of my phone numbers [protected] or cell number [protected] [changed later to [protected]], even though this information was provided at the time we visited the Store on 24 May, as well as during later conversations with me when I tried and failed to resolve the issue and find out exactly why AT&T put the account on fraud alert. I was told only that they claimed to have called our home telephone number in Rockledge, FL, but as I checked the voicemail before I had the services at our residence terminated and found no messages had been left by AT&T, I am at a loss to figure out why they said this.
3. AT&T could have called Mrs. Miller’s cell phone number [protected] between 24 and 29 May before it was turned off and gotten the information again; they chose not to do so.
4. AT&T billed Mrs. Miller for an account that was only active for 1 full day, with 1 text message and 1 telephone call from me to her phone to verify that it worked. She has not been able to use the phone since.
5. Mrs. Miller is in Bulgaria until the 3rd of August, and will be moving to join me in Huntsville, AL. In the meantime, she will not be able to use her cell phone because AT&T turned it off.
6. I have had to have Mrs. Miller purchase an unlocked cell phone in Bulgaria, using her existing MTEL account. If AT&T wishes to contact her on this line, the number is: 011-359-[protected]. I’m sure that she will be happy to answer any questions AT&T might have.
This is not what I would call “Outstanding Customer Service.” AT&T’s shameful and indifferent handling of this issue has already resulted in my cancelling my DSL, local and long distance telephone service, and satellite service at my FL residence, at a cost to AT&T of over $300 monthly. If AT&T does not rectify the problem with Mrs. Miller’s cell phone, all services will be cancelled because I’m sure that I can get better service from another provider.
In the meantime, as AT&T has failed to deliver the services for which they have charged us $123.99, I am not obligated to pay the bill, and have instead, filed a complaint with the Federal Communications Commission, the State of Alabama Board of Consumer Affairs, and AARP’s National Consumer Complaints Office.
If you have any questions concerning the above, please contact me at [protected].
Sincerely,
Charles A. Miller
LTC, SC, USA (Ret.)
The complaint has been investigated and resolved to the customer’s satisfaction.
rip off
I was hesitant on purchasing a higher internet speed for the $50.00 reward because I did not have any problems as far as speed was concerned with the old service. The reason for not really wanting it was because I have no job and it would cost $5.00 more per month for the higher speed. However, when the person on the phone told me that I could get a $100.00 reward I told them, yes. Then when I went on the internet to obtain the $100.00 reward and found that it was on for $50.00, then you had to click the box for a 2 year contract in order to get the $50.00, NO WAY! Then to put the icing on the cake it said, VISA CHECK. Does this mean it is NOT a refund that you can apply to the phone bill? This is the only reason I went for the $100.00 is to apply it to the phone bill.
The complaint has been investigated and resolved to the customer’s satisfaction.
Removal of voice mail services after ONE missed payment on payment agreement plan. Restriction of voice mail to punish consumer. How is checking one's messages, including the ones from AT&T supposed to 'punish the consumer?. 2)AT&T not removing services cancelled by consumer( 900/976 #'s) after multiple requests by customer. Charged a monthly rate of 44.93 dollars! 3) On hold for more tahn 30 minutes when calling customer service to resolve matter and being bounced from one department to another!
The Client's #[protected] that you are referring to. I have never had a Land Line phone number with Account number. My first phone bill with AT&T was $130.50 which has long been paid in full. I have always paid my bills over the web in my account at AT&T.com/
pay bill. I have also paid all phone bills before my due dates. I have never receive a phone bill from AT&T stating that I owe a bill of
$152.41. I have called AT&T Phone Company and talked to a Representative (Miss Jessica). She inform me that as of 11 June 2013 my balance is zero. She told me to call Bay Area Credit Service which I did. After talking to a male Representative, he inform to come
to this website to post my dispute of this situation with AT&T and your company.
YOURS TRULY,
JAMES W. COLBERT Sr. #[protected]
Bay Area Credit Service is a debt collector. It is THEIR responsibility to provide proof that you owe what they claim. I can't understand why they sent you here...No one here can fix this for you. You did your part by contacting AT&T and getting confirmation that you owe nothing. Send Bay Area Credit Service a letter demanding proof of what they claim you owe and proof they even have a legal right to demand anything from you. Send the letter by certified mail with return receipt requested. Type your name at the bottom of the letter. Never sign a letter to a debt collector because your signature could end up on fake documents making your fight much harder...
unfair and fraudulent charges
AT&T U-Verse is trying to collect money for U-Verse equipment installed in the original account which their own service technician took with him following a second installation. Early 2008 I agreed to AT&T U-verse service through a door-to-door sales contractor representing the company. This agreement was based on the promise of a consolidated bill that was to include the U-verse service bundled with my AT&T phone service. After the start of the service it was apparent that I was receiving separate billings. Since that was not what was promised I cancelled the service, but had within the hour talked to a service representative named Tom who was able to help me. The service was continued but under a new account number. This caused new U-verse equipment to be installed. During that second installation their service representative connected the new equipment and verified the service. Upon completion he removed the old initial installed equipment and took it with him when he left. I find out later that the customer is suppose to ship the old equipment back via UPS but no such direction was given at the time. It is this equipment their technician removed that AT&T is trying to bill me for. I have called AT&T U-Verse customer service number at [protected] on several occasions and talked to several people regarding this mistake. The last on May 18, 2009 was a woman named Melody who identified herself as a supervisor. She told me in investigation was pending but that she thought the matter would be resolved. I am writing this because it turns out their response was to send the illegitimate billing to a collection agency. To date this matter is still unresolved and I have since then receive a notice from a collection agency for the amount of the missing equipment.
AT&T U-Verse is trying to bill me for equipment they albeit mistakenly but nonetheless removed from my home and they in fact have possession of through one of their service contractors. I want this billing for this apparent missing equipment which is not legitimate and unjust to be dismissed. Submitted to the Better Business Bureau
The complaint has been investigated and resolved to the customer’s satisfaction.
they will take you to court, the death star is just that. wanna bet one of dick cheney's minions thought this up. hell, even satan isn't as bad as at&t
two different collection agency's
IM PAYING CINGULAR ON A MONTHLY BASIS DUE TO A PLAN I HAD WITH SPRINT BY BILL WAS OF 2000.00 DOLLARS AND YET I PAYED OFF A SPRINT BILL LIKE A YEAR AGO THINKING IT WAS FOR MY TWO PHONES ( WHICH WERE FROM THE SAME PLAN ) AND IM STILL PAYING FOR THIS CAUSE IF I DON'T THEY WILL PUT A JUDGEMENT IN MY CREDIT AND HAVE MY WAGES GARNISH. I WHATS SO UP SETTING TO ME IS THAT I'M STILL GETTING A BILL FROM SPRINT. I THINK THAT THE BILL I PAYED WITH SPRINT WAS FOR ONE PHONE AND THE ONE IM PAYING NOW WITH CINGULAR IS THE OTHER PHONE, WHICH IS VERY DUMB THAT THEY WOULD SERAPATE EACH PHONE WHEN IT WAS A FAMILY PLAN, AND NOT ONLY THAT BUT I'M STILL GETTING BILLED FOR SOMETHING ELSE FROM SPRINT. WHAT I THINK HAPPENED I GOT REALLY SCREWED UP WHEN CINGULAR BECAME SPRINT SOME HOW IT MADE A MESS WITH MY ACCOUNTS CAUSE FOR ONE I HAVE NEVER HAD CINGULAR IN MY LIFE AND I ARGUED WITH THEM ABOUT THIS BILL BEFORE A REALLY STARTED TO PAY FOR IT AND EVENTUALLY THATS WHEN THEY TOLD ME IF I HAD SPRINT AT ONE POINT AND I SAID YES SO, I STARTED PAYING FOR IT. BUT OVERALL THIS IS NOT HELPING ME IN ANYWAY CAUSE I'M STILL GETTING THAT BILL FROM SPRINT IT DOES NOT MAKE ANY SENCE. I'VE ARGUE WITH BOTH AGENCY'S AND THEY DON'T HELP OUT FOR NOTHING AT PROFFECIONAL COLLECTION CONSULTANT THEY ARE VERY RUDE THEV'E HUNG UP ON ME THEY YELL TOO. I FEEL HELPLESS SOMETIMES I DON'T EVEN WAN'T TO PAY THIS BILL NO MORE JUST CAUSE THEY ARE SO RUDE AND ALSO CAUSE IT MIGHT NOT TAKE AWAY THE OTHER BILL IM STILL RECEIVING
The complaint has been investigated and resolved to the customer’s satisfaction.
outage service contact problems
My telephone land line service went out and I can't reach a human being to discuss the matter. All I can get is a recording about "call volumes running very high" and a voice robot that gives me the same spiel about how interested they are in my problem, blah, blah...yada, yada.
I've had this same service for over 30 years at my home and never had a problem getting someone until AT&T took over for SBC. Their responsiveness just sucks big time. Apparently they expect me to sit at home for days waiting for a call about when a tech will come to fix the problem. Even more irritating, I found out I have their "Line Backer" service which allegedly will fix everything at no cost to me...except my valuable time.
I was thinking of getting their U-verse TV, phone, computer bundle, but they can forget it now.
I have called at&t 5 times in 7 days for repair on my phone- static is all I get- they were suppose to be out today - guess what- no one came - call again will set up appointment for 4 27 2012- told them to forget it - I will go with someone else- At&t SUCKS! AND ALL THEY DO IS KEEP ON MAKING APPTS. THAT NO ONE EVER SHOWS UP AT!
employer/employees workers right amendment
call rewards center as employee in general management and general assistancein accounts recieveable office in illinois 800-542-5865visa no reloable cannot get rebate check and was false advertisment the general counsel 2 that is with the employees is suppose to have a check mail at $600.00 a week and a visa gift prepaid $500.00 a month and not required to have a pin number you purchases as a credit transaction reloadable caards with this feature were issued with n itital load amount determined by the purchaser of the card at&t human resource and personnel dept employee referral from kelly girl temporary service macon georgia and forest park georgia avaliable funds and thru the bellsouthfoundationgrants. com education and health 501 (3) TAX EXEMPTED FOR $300, 000 A DAY OPERATOR GAVE ADDRESS FOR PHONE PAYMENT IN NEWMAN, GEORGIA IT WAS A PAWN SHOP AND SENT THE MONEY ORDER BACK AND MY PHONE SERVICES WAS TURNT OFF THIS SERVICE WAS FOR MS: GERRY TAYLOR AR223742482RASN AT THE OLIVIA LANE APT #201 BARNESVILLE, GEORGIA [protected] [protected] AND NOT DUE TO RAINSTORM MISDIRECT PAYMENT CENTER AND AT THE CONVIENCE STORE ON FREDONA IN BARNESVILLE GA 30204 THE GENERAL COUNSEL 2 IN ILLINOIS ACCOUNTS RECIEVABLE STATED THAT THE CREDIT VISA FOR MS: GERRY TAYLOR [protected] EXP DTD NOV 2009CVC CODE 427OBERTHUR 02 11/08 121217 CAN BE RELOABLE ON ANOTHER CREDIT CARD FOR $3000.00 A MONTH AND mS: GERRY TAYLOR CHECK CAN BE MAIL FROM THE BELLSOUTH FOUNDATION GRANT FOR THE JOB AS GENERAL MANAGEMENT GENERAL ASSISTANCE FOR $10, 000.00 A WEEK A REPLACEMENT CAARD CAN BE REISSUED FOR NO FEE THE CARD IS THE SAME AS CASH ANYONE CAN USE IT CARD CAN BE PROCESS IN 24 HOURS AS EMPLOYEE OF AT&T /BELLSOUTHFOUNDATIONGRANT. COM IT RELOADS EVERY MONTH $3000.00 A MONTH AND CHECK IS SENT OUT EVERY FRIDAY FOR $10, 000.00 A WEEK MS: GERRY TAYLOR 09-17-1949 AR223742482RASN GENERAL MANAGEMENT /GENERAL ASSISTANT FOR AT&T IN ILLINOIS THE GIFT CARD REQUIRES NO PIN NUMBER AND MY SERVICE FOR PHONE CALLS ARE FREE . BELLSOUTH TELECOMMUNICATION CAN CONNECT MY PHONE BY UP [protected] PIN #3791. REPORTS ARE TO THE GENERAL COUNSEL 2 AS INVESTORS RELATIONS COUNSELLOR FOR BELLSOUTHFOUNDATIONGRANT.ORG AND GENERAL MANAGEMENT /GENERAL ASSISTANT ACCOUNTS RECIEVEABLE ON A TEMPORARY BASIS ON CALL .
The complaint has been investigated and resolved to the customer’s satisfaction.
i have received one visa 50.00 card, and was promised a 20.00 one also my ph. no. is 806-794-7563i got the first one several weeks ago.could you let me know what to do ? thank you willpattytaylor@att.net
regulatory cost recovery charge
If you refer to the "additional charges" explanation document on ATTs website it describes the highest amount of Regulatory Cost Recovery Charge for my zip / state of North Carolina as $0.62.
Further it clarifies the Telecommunications Relay Service (TRS) as a Component of the Regulatory Cost Recovery Charge.
I therefore submit that the following two separate charges combined exceed the highest cost of $0.62 stated in the explanation of additional charges and request that the additional two charges totalling $0.18 be reversed immediately.
TELCOM RELAY SERVICE SURCHARGE $0.09
REGULATORY COST RECOVERY CHARGE $0.62
The complaint has been investigated and resolved to the customer’s satisfaction.
technical incompetence
On May 21 or 22 I spent a LONG time with one of your female employees trying to figure out why I only have snow on my TV screen. I have a DVR and 2 slave units on remote TV sets. The main set is fine, the second set in the living room was the problem and the third set in a rec room is fine. After a series of diagnostic checks she finally told me that the DVR slave unit was malfunctioning so she would set up an appointment for a technician to come and replace it. The appointment was set for from 12 noon until 4pm on May 23.
When it got to be 4:20 I called ATT and, after the usual series of redundant questions, I was referred to a male technician who said he could fix my problem. Guess I need to apologize for my irate conversations because I have found that, at my age, there is a reverse correlation between age and patience, and I'm in my 86th year!
So, he suggested I do about 2 or 3 things, and I had my picture back! So, after talking with an incompetent service person, being told it was the slave unit and that a technician would come to replace it (WHICH NEVER HAPPENED), and waiting all afternoon Saturday, he fixed it in a minute. Too bad you don;t do a better job screening your applicants! I own a company that requires excellent customer interface and, if I treated my customers like you do yours, I'd be out of business. TOO BAD THIS COMPLAINT WON'T EVER REACH MANAGEMENT SO THEY CAN FIX A PROBLEM THEY DON'T EVEN KNOW THEY HAVE.
The complaint has been investigated and resolved to the customer’s satisfaction.
Agreed, I think they get away with it cause it is a monopoly all over again. You either have them or you have a VOIP line which will go down if there is a loss of power.
reward not received
I signed up for AT&T Uverse for my home in January. While the service is fine, the $200 cash back promised when I signed up was never received. Apparently that is handled through their rewards center. Supposedly they sent a letter out after I ordered my service, which was installed Jan. 18, saying I should go to the online rewards center to receive my $200. When I signed up I had to keep the U200 package for 2 months before I could received the reward. But the reward, however, expired at the end of January. Does that make any sense to you? I checked the rewards center and under the "expired/disqualified rewards" tab, I have no rewards listed. That doesn't make sense to me either.
Like I said the service is fine, but when you sign up don't count receiving any cash back.
After I posted this I was still miffed so I called the rewards center number- [protected]- for the third time and asked for a supervisor. As a "one-time courtesy" they were able to issue my $200 check. We will see if it turns up.
The complaint has been investigated and resolved to the customer’s satisfaction.
THE SAME THING HAPPENED TO ME .. THEY ARE [censored]S AREN'T THEY ?
I was told 2/2 or 2/3 that I would get a $100 Visa gift card within 30 days of installation which was 3/16. I called on 4/17 and was told I would receive in 4-6 weeks; called 6/2 and told "just approved yesterday" - today I got a card saying "records indicate I did not purchase all services required to qualify" - so I called and the woman in Rewart Dept. was quite rude, telling me I don't have an account. Ends up my account number was wrong in Reward records! Told it would be mailed on 7/13 - but we'll see!
AT&T did the same thing to me. I never received the original letter that they talked about unless I missed it through the 5 tons of promotional mail. I called their center and they told me that I had to claim my rewards so we went to the rewards center and there is nothing there at all. They put me through to the rewards center and they tell me that they have authorized it and sent out 2 separate cheks for $100 each. Today I get a letter in the mail saying that I did not met the qualifications... That is not anything like the original sales rep explained. In fact the original sales rep said a check would come out automatically because after working with AT&T in the past I knew they are pretty shady. So I went back into the rewards center and there is still no listing for expired or unqualified claims. This is a total scam.
unauthorized bank charge
I have a pending charge on my checking account for $27.00. This charge was not authorized by me. If paid, I seek a refund of same. If being treated as an automatic charge on my account, I want it stopped now.
Read full review of AT&T and 17 commentsusbi charge
Recently I have received my regular phone bill(AT&T) which included long distance with internet. But Today i recieved my phone bill and was charged $14.82 for USBI. My sister called them and they said that someone had sign up for the USBI account. Which we have not sign up for. So we have been ripped off, because we have not ordered USBI.
The complaint has been investigated and resolved to the customer’s satisfaction.
AT&T is sodomite and believes all the mass evils sodomites do and believe. You will scream in the Lake Which burneth with fire and brimstone forever if you do not get saved. Except ye repent, ye shall all likewise perish: Luke 13:3, 5. The shew of their countenance doth witness against them. They shew their sin as Sodom; they hide it not: Isaiah 3:9. For the wages of sin is death, but the Gift of GOD is eternal Life through JESUS CHRIST our Lord: Romans 6:23
UPDATE REGARDING SODOMITE AT&T ! FOR THE LOVE OF FILTHY LUCRE, AT&T IS ATTEMPTING TO STEAL STEAL STEAL FROM CUSTOMERS WHOM ATTEND RESTAURANTS, SPECIALTY RESTAURANTS, GOURMET RESTAURANTS, FAST FOOD RESTAURANTS, COFFEE SHOPS AND OTHER ESTABLISHMENTS THAT HAVE WIRELESS INTERNET ACCESS. THEY DO THIS, E.G, BY "HORNING IN" ON LEGITIMATE SERVICES. McDONALD'S, FOR EXAMPLE, CONTRACTS WITH AN OUTFIT CALLED WAYPORT. IF YOU AGREE WITH THE TERMS OF WAYPORT, YOU ARE ALLOWED INTERNET ACCESS FOR NO FEES, CHARGES NOR HIDDEN FEES. AT&T, AFTER TWO HOURS, WILL CUT YOU OFF FROM INTERNET ACCESS! YOU ARE THEN SHOWN A PAGE TELLING YOU TO AGREE TO AT&T TERMS AND CONDITIONS BEFORE YOU ARE ALLOWED BACK ON. THIS IS AN ABOMINATION AND A VIOLATION OF McDONALD'S INTENT TO GRANT INTERNET ACCESS WITHOUT FEES, CHARGES, ETC. MATTER OF FACT, MAC'S HAS ELIMINATED SOME PROBLEMS THAT HINDERED HERETOFORE. AT&T SHOULD BE FINED OUT OF EXISTENCE FOR THIS EXTORTION ABOMINATION AND DECEIT ON ITS FACE. READ THE REST OF MY EXPOSES REGARDING AT&T. THERE ARE MORE: EVEN A WEBSITE EXPOSING THE MONSTROSITY AND SICKENING DEVIL THAT AT&T HAS BECOME. AGAIN NOTE: I DO NOT, NOR HAVE I EVER, HELD A SHORT INTEREST VS. AT&T, EITHER BY SELF OR BY PROXY. mgtenter95@yahoo.com
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AT&T HAS TURNED VERY, VERY CORRUPT
But the fearful, and unbelieving, and the abominable, and murderers, and [censored]wongers, and sorcerers, and idolaters and all liars shall have their part in the Lake which burneth with fire and brimstone, which is the second death. -Revelation 21:8
Greetings: AMERICAN TELEPHONE AND TELEGRAPH = AT&T is abominable. The mis-management teams are loaded with sodomites and have sodomite toleration courses. They expect you to put up with anything!
Donate to my cause of doing seminars, exposing evil, teaching and showing you can save on your Federal and State taxes. Thank you.
AT&T a thief. Won't save e-mails; refuses to retrieve. AT&T shouldn't have deleted the e-mails in the first place /URL removed/
AT&T has waxed worse and worse, deceiving, and being deceived: /URL removed/
More horror at the hands of sodomite AT&T: /URL removed/
Don't buy AT&T Go phone! /URL removed/
AT&T owes many for time, including the fact that they owe me: /URL removed/
AT&T has a staff of lawyers. No such thing as a verbal contract. Extortion in all its hideousness, dishonesty and immorality. Teach a lesson to evil: end AT&T existence.: /URL removed/
AT&T steals from your debit card and your credit card. They did to me! /URL removed/
AT&T, Cingular Wireless abomination. They make up outrageous lies! /URL removed/
AT&T: deceit, don't sign up. Termination fee is outrageous and they will terminate you if they feel like it. That's what they did to me: /URL removed/
More typical AT&T nowadays: /URL removed/
AT&T HAS TURNED VERY, VERY CORRUPT
American Telephone and Telegraph is AT&T. AT&T took care of my great grandfather, my grandfather, my grandmother, and, in some part, my father. That means through payment of stock dividends. Saying all of the following, I am not a short. I get no pleasure in sharing this. I only share because every means of negotiation has led to snubs or no response at all from AT&T. Here's the incident:
In 2002 or 2003, I switched to AT&T to get their world net ISP service. I also switched to AT&T to get their long-distance and international long distance service. I had inquired about their service to a country overseas. Late in 2003, a salesman called and offered AT&T service to that country for .23/minute to calls made to a cell; .18/minute to a landline. I accepted the salesman's offer.
When I received the bill, I immediately noticed that I was charged between 4.425/minute and 8.01/minute instead of .23/minute. I e-mailed AT&T and a representative of the outfit e-mailed back to me saying that the charges were correct and no adjustments were warranted. I called customer service and the representative said she could immediately perceive what had happened. There had been a 'computer error' and she would credit me, no problem.
I went on vacation and when I returned, I discovered that, not only had my bills not been credited, but that AT&T had cut my phone and internet access and referred my 'overdue' account to a collection agency! It should be strongly emphasized that AT&T on 4 occasions had stolen $25 from my bank account when they had no right {I was in the right on disputed billings; they stupidly depend upon a computer like all large corporations} and two of the violations had occurred by this point in time. They illegally, wickedly and immorality store your debit card when they promise not to. I inquired around and eventually found a representative of the company, a Mr. Justin Williams. Told him what had happened. He looked in it, called me and e-mailed me and told me that the collection agency had been called off and that my account would be credited. I noticed a month or two later that the severe overcharges had been credited.
A month or two later, a salesman working for AT&T called me and offered me a rate of .18/minute to a cell; .16/minute to a landline. I accepted the offer. Immediately I noticed the same occurence: I had been charged between 4.425/minute and 8.01/minute for calls to a cell. The same thing happened as I related in the previous paragraph; the rep right away said that she could tell that the 'computer had not been adjusted', and eventually my bill was credited before they cut my internet, e-mail, phone service and before referring my account to the wolves: an evil, lecherous, criminal, illegal, heinous, atrocious, filthy collection agency.
A month or two later, in July, 2004, a salesman with the firm called offering me .16/minute to a cell; .14/minute to a landline. I accepted the offer. He promised the new, reduced rate would be seen in my bill of September, 2004, as the 'cycle' ran from the 16th of the month to the 15th of the following month. That would seem correct as you pay to get on, then get billed roughly a month later for calls.
In December, 2004, I went on vacation. I sent AT&T $400 extra as AT&T used to be a good company and, out of loyalty for all they had done in the past for the buying public as well as the shareholders, I had been sending them money in advance, any way. I just happened to check to see how much credit I had on my bill since I was vacationing in the country I had been calling so did not need to make international long distance calls. Was I ever disturbed to see that AT&T not only did not show nearly a 300.00 credit; AT&T had billed me for nearly $300! The third time did not turn out to be a charm. AT&T had cashed my check; charged me between 4.425 and 4.685 per call, cut my internet service and all my important e-mails were lost!
Very criminal: AT&T, in the tradition of Enron and Arthur Andersen, cuts your internet service, hence, all the vital e-mails are gone. In addition, I had worked out an arrangement in which I would pay 16.50 to have a message left to all callers while I was on vacation. It was understood that I would pay the fee and receive unlimited messages that could be left in return. Not only did my phone stop at only 12 messages, but AT&T had attached other fees on top of the 16.50 and taxes! I was very angry that AT&T had deceived me regardling the worthless service and the high bill for the worthless service {it was worthless to only get 12 calls taken: most of the slots were filled up by solicitors}.
AT&T had committed fraud and had deceived. They docked my debit card 25.00 (again and I never give any one permission to do such a violation to a person). AT&T can't use the excuse of 'we didn't know e-mails could be lost'. Were that the case, just don't offer the fraudulent so-called service. That's as bad as a bank renting you a safe deposit box, then not allowing you access because there's a bank holiday: FDR.
Further, I saw more breaches of promise. Upon study of the fraud and overcharges on the part of AT&T for long distance charges, fees, international long distance charges, I noticed that AT&T had dishonestly raised my calls to the cell from the promised .16/minute to .22/minute. This was breach of promise. And, of course unjustifiable as costs keep going down for telecommunications companies doing international long distance service.
Furthermore, no notice was mailed stating that rates would go up in 90 days or whenever. Then looked at the past bills and noticed that the promised .16/minute to a cell had never been implemented. Observed that I was charged .21/minute for calls to a landline; .22/minute for calls to a cell fone beginning September, 2004. AT&T is responsble; the company cannot say 'he was not an authorized representative. it had been stuck in to their computers as the reps had confirmed it the first two corrections of the fraudulent overcharges.
So I went through the cycle again: tried to get the fraud settled via e-mails and received rude responses. Then called the number and told the rep what had happened. This time the rep refused. So I asked for a supervisor. The supervisor said she would look in to it - no apologies nor offer to correct. I called back and another rep said the same and her supervisor said the same: no apologies nor offer to correct. So attempted to call Mr. Williams again and a different middle level mgt spoke with me. He refused to help me and said the bill was right. All attempts to explain to him the situation, what had happened before and to reason with him failed. When I called back, again Mr. Williams did not answer and a different guy in middle management told me he could not help me: my account had been referred to a collection agency.
So I called the attorney general. In some states, the attorney general offices need reformation. In my state, a recording came on saying to call a different number AFTER I had gone to a lawyer. Out of loyalty to AT&T, I still hoped the mobsters would be reasonable. I made a huge mistake. I wrote Joliet, IL, where the checks were being sent and explained everything to them. There were no responses, and bills kept coming. AT&T sent more bills, adding interest when AT&T owed me! In May, 2005, called the rep back and asked for copies of the bills. They said they were in archives! Already in archives! So it took 3 weeks or longer, but finally the copies were mailed. Most were included, but the December, 2005 bill {Nov 16-Dec 15}, where I had written a check for $400 was not.
I went to the BBB{ignorant then}, then called the Attorney general again. Still got the recording. I wrote, but no response. I then sent a bill to AT&T demanding the firm pay me for what they owed as well as credit my account for a few months of internet access and phone service (since important e-mails were lost and my e-mail address was lost when they irresponsibly cut my internet access and my international long distance and long distance had been cut: the PIN# would not work and I would've been overcharged vastly yet again in any event). I wrote Joliet, IL many times and received no response. I emailed AT&T on their website and received no response.
Began receiving bills from a collection agency in California. I wrote them explaining what happened and demanded they rectify the situation. Result? More billings from the collection agency. I wrote the CEO (don't know if Mr. Stephenson was yet there) and on the envelope also addressed the Director of Customer Relations, the Director of Public relations and the director of the international long distance dialing dept. No response. Then I made copies of all the bills, enclosed in a manila envelope and wrote addressing the envelope to some of the members on the BOD. I've forgotten how I found some of the names; don't think it was Value Line. I also made a copy of my bank statement proving that AT&T had cashed my check and that if AT&T would pay me for the expense of getting the bank to make a copy of the front and back of the canceled check, I would fax that to them. No response from them, either.
I very nicely told AT&T every time in my correspondence that I wanted to work something out with them - credit for the calls on future bills, a discount in the internet service, something. All efforts resulted in snubbing. They had taken me to a collection agency and they were through with me. What a deplorable way to treat the people who pay your salary! Customers like I are the lifeblood of their company.
I still have the bills that Joliet, IL sent to me. The state attorney, FCC have done nothing to force AT&T to reimburse me. Such ingratitude! I was a loyal customer. From what I've been learning, AT&T is doing to same unscrupulous duplicity and nastiness to other customers. In all my correspondence, I told AT&T I am willing to work with them. Let's work something out - reimbursements, free internet for 3 months, discounts on long distance calls for a year, communicate with me, the buying public: something. I'm not going to go to a lawyer against AT&T. All my pleadings with the firm were unanswered.
NECESSARY RESTITUTION NOW ON THE PART OF AT&T:
- AT&T has to award me damages because they went to a collection agency vs. me. Collection agencies have to be banned until they cease and desist forever the presumption that you are guilty until you prove your innocence, but that's beyond the scope of this expose.
- AT&T must restitute the 100.00 that they illegally, immorally and surreptitiously docked from my bank account by lying. I only authorize one-at-a-time debits. And AT&T must award damages for the mental stress.
- AT&T must pay for my time and the bank fees to reproduce the front and back of the check that I mailed to them on or about December 5, 2004.
- AT&T has to pay for the valuable and vital e-mails that I lost or else pay a database repair co. to retrieve.
- The Board of Directors at AT&T must go. They do not answer to the public that pays their salary. I have copies of my letters to them.
- AT&T must pay my $300 back plus interest and penalty.
- AT&T has to pay the expense of restoring my credit, and, if necessary, pay the rent, deposit, etc, for as long as necessary if my application to an association, corporation or partnership for a place to live is denied.
- If AT&T refuses to make restitution to its former customers that it bilked, defrauded, extorted - AT&T is to be dissolved by Congress, its assets sold and the proceeds used to pay the customers that they owe. Why Congress? Because the regulatory agencies refuse to do their appointed job. They are to be banned and Congressmen are to be held accountable to we, their constituents who elected them in to office.
- 'Computer glitch' has worn out as an excuse. Surveys as long ago as 1998 have found that computers have resulted in a NET LOSS in office time of 10%, NOT a gain of 500, 1000, 2000, 10000% or more as you might expect. AT&T cannot say 'it was a computer error'. People's feelings are worth more than an idiotic, brain dead computer. But many companies apparently do not like to face reality, apparently.
Often times AT&T won't come up when you type it in the search engine on /link removed/ ATT will bring up a few that pertain to AT&T. You have to type in "Cingular Wireless" or "American Telephone and Telegraph". Or, scroll to the bottom of their home page. Easier: click on the letter "B". Find AT&T in the upper left corner and click on it. There are nearly 1160 exposes of AT&T ripoffs and corruption, and the number grows every single week! Sometimes a day does not go by for weeks without a complaint.
AT&T {AMERICAN TELEPHONE AND TELEGRAPH } NO LONGER IS THE MA BELL IT USED TO BE. BY THEIR FRUITS, YE SHALL KNOW THEM. Matthew 7;16, 20. WE ALL SEE THE FRUITS OF AT&T NOW, A CORPORATON THAT HAS LARGELY BEEN TAKEN OVER BY SODOMITES AND, LIKE HATE CRIME ACTIVISTS, FEEL THAT THEY ARE ABOVE THE LAW! !
The Better Business Bureau is dishonest and is bought! Those that are members give the "better business" bureau bribes. That's what the dues amount to. Those who want to check out AT&T are denied by the "better business" bureau because the reports that the Attorney General submitted have been purged! When you have sodomites guarding the child to protect him/her from molestation, you know what's going to happen! Hence, those whom are members of the "better business" bureau and remain so will have their derogatory and disadvantageous records expunged from their records! Enron! Arthur Andersen! Be sure to check out /link removed/ Donate to to my cause. Thank you. /link removed/ Scroll to bottom where Top Rip-off Links is. Click on "B" in the alphabet. Click on AT&T. Easier to find this way: AT&T will be 5th, 6th or 7th down in the farthest row to the left. 1210 complaints as of the middle of October. Grows almost daily.
Get: Lively, THE PINK SWASTIKA, SODOMY IN THE NAZI PARTY. FIGHT SODOMITE LIES! THEY ARE ATTEMPTING TO LIE ABOUT PROVEN, FACTUAL HUMAN HISTORY, AS IS THE HOLOCAUST MUSEUM, PBS AND ALL THE LYING, ENVIRONMENTALIST
LYING, LIBERAL, GLOBALIST SODOMITE PRESS.
http://www.profam.org/pub/fia/fia.2005.6.htm
http://www.repentamerica.com/notebook/2005/12/homosexual_activists_target_ch.html
http://www.safelibraries.org/ The ALA is a massive evil! That ###'n is abominable. I've tried to reason with that devilish, child molesting group before!
http://www.samgipp.com/
http://shieldoftruth.org/truth_gaypride.htm
http://www.stonewallrevisited.com/softcopy/marco2.pdf
http://www.swordofthelord.com/osb/itemdetails.cfm/ID/549
(“Holocaust Survivor: molested by Guards, ”The Massachusetts News, April 5, 2000)
http://www.abidingtruth.com/pfrc/books/pinkswastika/
Pyle, The Truth About the Homosexuals {20th Century Sodomites!} http://www.swordofthelord.com/osb/itemdetails.cfm/ID/549
OR, Hebrew, Aramaic, Greek, old Syrian, old Latin, German, and English marks the seventh: http://www.biblebelievers.com/Vance5.html
http://www.biblebelievers.com/believers-org/counterfeit-kjv.html
The Answer Book: http://daystarpublishing.org/shop/index.php?productID=2
http://360.yahoo.com/mgtenter95
PRIMERICA FRAUD, PYRAMID SCHEME AND ABOMINABLE RIPOFF SCAM: You can be level sure that is true. Check out my blogs. I've also recorded Links and the complaints of others. I know what I'm talking about. I got in to A.L. Williams, Inc, and I'm still awaiting restitution but surely not holding my breath.
http://nextaxpro.spaces.live.com
http://360.yahoo.com/mgtenter95
If you're foolish enough to think fraudulent charges are income tax deductible, you're a fool. They tell you you are in business for yourself. You cannot deduct ANY of the fees you are assessed, BECAUSE you are NOT investing in keeping your regular employee postiion. All the fees are all thievery. I found out the hard way that a REAL life insurance company PAYS for your training and travel expenses. Furthermore, you pay 225 or more, depending upon how much your upline thinks that they can put over on you. NOT $40, and I've never seen a single verified instance that you get your "investment" back, several claim. And NO ONE falls for the lie that you have to PAY for your background investigation in ANY real job. Primerica KEEPS your money - what deception, fraud and thievery! They don't do a background investigation: look whom they take - any one. Very few would pass a background investigation. They want numbskulls whom will believe any lie; not intelligent souls whom would pass a background investigation. A background investigation contradicts the evil pyramid plan of those at the top of the pyramid. The plan is "recruit, recruit, recruit!". You know well what they brainwash you with.
What a vicious lie that fools no one of even infinitesimal intelligence! The Primerica pyramid is a monstrous ripoff. The rvps, etc, pressure you to BUY the policy. You NEVER get free health ins, any one than you get free death ins.
Thou shalt not bear false witness. Primerica is a pyramid scheme and there NEVER has been anything good nor CAN THERE BE. An evil tree cannot produce good fruit: -Matthew 7:15-20. As outlined before, pay the fine, you pathological liar! A.L. Williams surely hasn't made restitution for all that they owe me. You lied! Then you have to pay me a fine. All the exposes have been explained in many, many posts on many, many websites and recorded in books, tracts, tapes and legal documents. Primerica, a part of Citigroup is in part responsible for the current subprime loan mortgage crisis.
You can criticize WHC all you want. I know they have great surgeons. the criticism won't bother me one little bit. The reason you incessantly post lying, ignorant rebuttals is because you panic and cannot afford for the public to know the truth of how you are drilled to "recruit, recruit, recruit". If you go to work any where that's real, you are NOT dependant upon "recruiting" someone to be below you and depend upon his lies to clients and potentail clients in order for you to receive a tiny pittance! You know when it becomes general knowledge, you won't be able to recruit anyone except may be drunkards, pot heads, derelicts, pickpockets, adulterers, adulteresses, shysters, sodomite child molesters: you get the drift.
You were NOT TOLD a tremendous number of truths by your upline rvp, etc. You don't own your company! In addition, you are a captive agent ! Therefore, you fimd yourself lying to YOUR OWN RELATIVES AND FRIENDS IN ATTEMPTING TO SELL POLICIES that are NOT the lowest in price and in many instances are not even competitive! And NO ONE falls for the lie that you have to PAY for your background investigation in ANY real job. Primerica KEEPS your money - what deception, fraud and thievery! They don't do a background investigation: look whom they take - any one. Very few would pass a background investigation. They want numbskulls whom will believe any lie; not intelligent souls whom would pass a background investigation. A background investigation contradicts the evil pyramid plan of those at the top of the pyramid. The plan is "recruit, recruit, recruit!". You know well what they brainwash you with.
What a vicious lie that fools no one of even infinitesimal intelligence! The Primerica pyramid is a monstrous ripoff. The rvps, etc, pressure you to BUY the policy. You NEVER get free health insurance, any one than you get free death insurance.
Thou shalt not bear false witness. Exodus 20, Deuteronomy 5. Primerica is a pyramid scheme and there NEVER has been anything good nor CAN THERE BE. An evil tree cannot produce good fruit: -Matthew 7:15-20. As outlined before, pay the fine, you pathological liar! A.L. Williams surely hasn't made restitution for all that they owe me. You lied! Then you have to pay me a fine. All the exposes have been explained in many, many posts on many, many websites and recorded in books, tracts, tapes and legal documents. Primerica, a part of Citigroup is in part responsible for the current subprime loan mortgage crisis.
You were NOT TOLD a tremendous number of truths by your upline rvp, etc. You don't own your company! Primerica owns it! Furthermore, you are a captive agent! You are NOT allowed to sell anything except ripoff Primerica. Hence, you find yourself LYING to your loved ones and friends and co-workers attempting to get them to policies, mutual funds, mortgages that are NOT even competitve. Also, do not suit their actual needs. One vile criminal who claimed to be a police officer sold ripoff policies to HIS OWN MOTHER. Some minister of GOD he is! The mortgages are an especial heinous ripoff.
Read my blogs and check out the websites. Type in "Primerica fraud" and simiar titles in to search engines.
http://nextaxpro.spaces.live.com
http://360.yahoo.com/mgtenter95
http://www.perfspot.com/Nextaxpro
http://nextaxpro.mobile.spaces.live.com
driver ran me and others off the highway
Monday morning, May 18, 2009 at approximately 8:15 am, I was run off Interstate 55 by an AT&T truck driven by a woman. I did not wreck and as I tried to catch up to her she continued her weaving into the other lanes running two other cars out of their lanes. They also were spared from a wreck. I had difficulting identifying the truck because the rear door of her truck was openwhere you normally see a "call this number if you don't like my driving" . The following blue number was on the side of the truck: 8030078. Also, the license number was 67B 9GE and looked to be a Missouri license. I was able to get near enough to see that she was talking on a cell phone and I am quite sure she was not aware of the panic she was creating by weaving back and forth across lanes. I was grateful to leave the highway at my exit near the Busch brewery. I have spent the last 24 hours trying to find some way of communicating to AT&T but as you know AT&T makes it very hard to make a complaint. They need to get this careless person off the road.
The complaint has been investigated and resolved to the customer’s satisfaction.
DAMN WOMEN DRIVERS! THE HELL WAS SHE DOING OUT OF THE KITCHEN?!?!?
She probably just left the brewery if she was driving as dangerous as you say.
Well, good thing you didn't get in a wreck since you were swerving in and out of traffic trying to keep up with her. If you were able to get the phone number, I'm guessing you would have phoned in your complaint...on your cell, while driving.
terrible service, terrible
About two weeks ago, my Samsung Epix had an epic failure--the optical mouse stopped working on it. The mouse acts like the directional pad and a select button, so the phone is severely handicapped. I use the phone for business purposes and am frequently on call. The Epix already has it's share of problems with email notifications, but the loss of function of the most important button on the device was the bottom line.
I got online and logged in to my Premier account to see when I would be eligible for an upgrade. The date given was 05/19/2009. So, I decided to call AT&T to see if there was any way to do an early upgrade, or to override my upgrade date by less than two weeks so that I could have a fully-functional work phone again.
As you can imagine, the answers were as grim as the customer service itself.
The first person told me I could do an early upgrade for a $75 fee. I was looking at the HTC Fuze as my replacement phone, and refurbished wasn't going to be a problem. The phone was listing on their site at $427, which I could not afford. By going through the process online of adding a line and stopping once I got to the pricing, I saw that the phone was running for about $249. Of course, some things need to be clarified first.
To buy a phone from AT&T, there are three methods. You can go to a retail store, you can call in your order, or you can go online. There are many different sub-methods, but that covers the basics that we'll be referring to throughout this experience.
Anyway, back to the phone call. The woman told me I needed to talk to someone in their Premier department and tried to transfer me. I didn't have time to waste on hold again, so I opted to call that number later in the day. I called and spoke to a man, told him all about my situation (see first two paragraphs), and was told that I needed to call the original line for that kind of thing. Great. That's officially a runaround.
Later, I called the main line again. Again, they routed me to Premier. This time, I talked to a guy that actually sounded like he wanted to help me. He said he couldn't do anything over the phone that would help me, but told me I could go to a store and have them do a "secure override" to give me the better pricing. He even went to the trouble to find a store that serviced Premier customers and gave me their number. It was, of course, too late to call them that day, but I was looking forward to calling them first thing in the morning.
I spent three hours trying to get someone to answer the phone at their store. Eventually, after just letting it ring about 30 times, a woman answered. I told her what the guy on the phone said, and she told me that her store isn't that kind of store after all and gave me the location of the correct store for that. *sigh*. I called the next store, and I guess this is the point where I started getting furious about the situation. A woman answered the phone with a standard greeting, and I started telling her what I'd been told thus far. Unfortunately, she was too busy talking to people in the store to actually acknowledge what I was saying. I had to repeat my story three times before she finally paid enough attention to slightly get what was going on. Her response? Early upgrade, $75 fee, come into the store. My response? *click*.
eBay became my friend for a few days. I started watching for decent deals on the phone there, but wasn't having much luck. I was starting to sweat it as my on call week was coming up. I ended up winning a bid on a phone that was missing several things that come with it retail, which included the stylus. When the phone actually arrived, it was in far worse condition than what was listed and I paid as much for it as some people were paying for phones still in the box. That's a different story for a different time, however.
I decided that the eBay phone would be temporary and that I would just try to wait for my upgrade date to see if I could get a deal and then resell the eBay phone. I logged in, checked the upgrade site, and something was different--WAY different. The notification that I wasn't yet eligible for early upgrade was still there, make no mistake. Something new was there, too, when I went to look at the refurb Fuze. There was a special offer listed that brought the phone's price to $0.
Now, under all other circumstances I've seen in the past, when I log in to the upgrade site it only shows me that which I am eligible for at that time. So, you can imagine my excitement when I saw that I was currently eligible for something good even though my upgrade time hadn't arrived yet. I started clicking through the order, and noticed that it wasn't giving me the pricing. Of course, I stopped short, but was very much not pleased. After being jerked around by the call centers and the stores, now the website was doing it, too. I felt it was time for another phone call.
I'm not going to bore you with all the details of this scenario. I was passed back and forth several times, but the end result was pretty apparent. Nobody you will ever talk to at AT&T knows anything about the website. They can't give you the same deals, they can't tell you why the site lies to you by telling you you are eligible for things you are not. All they can tell you is to wait until your eligibility is up and then see what deals are around.
Completely. Livid.
Not one person, not one, ever tried to help me. Not one. Every single one of them stayed with their agenda, which is basically to take every penny they can from their customer base. I'm not naive. I realize that the concept of customer loyalty disappeared years ago. Corporations don't care about the end-user. They just take your money and leave you frustrated. I know this, because I've been with almost every major wireless carrier in the USA. To be honest, T-Mobile treated me really well, but I couldn't get service in the building where I work, so I had to switch to either Sprint or AT&T. Since Sprint is on my "never again, even if ordered" list, I tried AT&T. I'd say, given all the pros and cons, they rank with Sprint.
Back to the point. I took screenshots of what the website was showing me, just in case it was something I could ever use. Those shots are currently hosted at my personal website. I haven't been able to use them, because there isn't a department at AT&T that actually cares about them. They clearly show that I'm eligible for something that I'm not.
So, I wait until the 19th to check again. Lo and behold, the offer for the free phone is gone. All the offers are pretty much gone, and once again AT&T wins. Instead of bending very, very slightly to accommodate a customer that wouldn't have had a complaint about anything, now they've created a customer that hates every aspect of their business.
...but wait, there's more!
I mentioned earlier about not having a stylus for my crappy eBay phone. I went in to an AT&T store a few days ago to pick up a replacement, but guess what? They don't carry those. They said to go to the HTC website for that or go to Best Buy and get a generic that won't fit into the phone. It took a gigantic amount of composure to not starting kicking things in the store. Later I found out that most wireless stores don't carry stylus for their products--I called a Sprint store to see if they had one for a Touch Pro, which is their version of the Fuze, and they said the same as AT&T...not that anyone would be terribly surprised.
Still not done.
In my desperate attempts at actually getting a good deal, I repeated the process of checking to see if I was eligible for a discount via the company I work for. I knew that I was, because my online info says I should be getting a 7% discount (woohoo! 7%...) Interestingly enough, I noticed after clicking through all of that and verifying and whatnot that my monthy bill about looked a little less when I next logged in. I decided to check through my paper statements and...I hope you're sitting down...I discovered that they haven't been giving me that pricing since I started service with them over a year ago. This means another wasted afternoon of calling them and having them tell me it's my fault somehow and there's nothing they can do about it and moving forward I'll get my discount.
I've got a little news for you, AT&T: I DON'T CARE. It's a 7% discount only on the main phone, not the data plan or the messaging plan or the other two lines on the plan. It's less than $5 a month. Wow, I could have been $60 richer. At this point, though, I'm fighting for it. They OWE it to me for all the crap they continue to put me through.
The complaint has been investigated and resolved to the customer’s satisfaction.
I agree with you 100% AT&T can do something I'm too much of a lady to type or say. They pretty much did the same thing to me. In fact, I spoke to Eric Birch who promised that he could help me and stated that he would call me back with any additional information regarding the phone I was interested in purchasing. You know, the info online is pretty limited. He NEVER called back.
The phone I was having problems with was the LG Shine. The sales person was so adamant that the LG Shine was durable and well worth the price. I only got 9 months of use out of that thing. I had it repaired twice unsuccessfully. That made me just cancel my insurance on the thing.
At the current moment I am using some substandard at & t go phone until my contract expires then I will go with a more reputable company. I will hate having to wait a few more weeks for that contract to end, but what other choices do I have at this time.
I have been a customer with cingular/ at&t for close to 10 years. See how they treat their loyal customers. Total [censored]es. I know several other customers who are leaving AT&T for more reputable companies as well.
I hope AT&T goes bankrupt for treating their customers like dung. If it wasn't for the customers they wouldn't be in existance.
I think they were better off when the company was run as Cinglar.
terrible experience
Bought 2 cell phones and plan from At&T Wireless mobile. Recently Moved to Leisureworld in Silver Spring, Maryland and was unable to make or receive calls from apartment. Just discovered there is extremely limited accessibility here. Have to go outside to make or receive phone calls. Tried to cancel plan as the phone service is worthless here. AT&T refuses to end contract without penalty fee.
Questioned what the sense of having a phone service with no network access! Totally disappointed in this company and will never use AT&T services again. They have no sense of customer service. We had to get a landline through comcast. Called customer service at AT&T which did not get us anywhere.
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased two new phones with ATT Wireless in the store on Fulton street Brooklyn New York. This was an upgrade because I have been a customer with ATT for many years. I didn't realize until I got the bill I was being charged for something that I didn't ask for. I went back to the store to correct the problem and the sales representative apologized and said she would correct the problem. When I got the next bill I still had the same problem. I was being billed for features that I didn't ask for. I called and was told that I would get credit and the problem would be solved. This started back in July 2008 I am still having the same problem, being billed for features that I didn't ask for.
When I called today October 26, 2008 I spoke to a manager April who said since she don't see any notes about me calling in to complain about being charge for features that I didn't ask for there wasn't anything she could do. I think it is unfair to customers when sales representatives don't do their job and document complaints because now I have to pay for the features that I have been complaining about for three months. Who can help customers in situations like this? Can phone companies do that to customers (charge them for features that they did not ask for and tell them it is not their fault)?
I have to pay for features that I didn't ask for due to the mistake of ATT wireless.
AT&T Are actively stealing, lying, make a contract deal and then they go back and change it, and claim the customer is lying hmmm! Get You to buy there phone thats just crap, and give you one for free, thats means 2 ### phones. I paid for x amount of minutes, they took my money and claim I am wrong, a week has passed, have not used the phone, they claim I already owe 195.00. Thats 2 ### phones, 2 lies!
Do yourself a favor and don't deal with them!
AT&T is a complete ripoff. When someone from my family wanted to add a line to their account, AT&T wanted to charge an additional $750.00 security deposit. This is the SECOND $750.00 for a total of $1, 500.00 they are holding to fatten their pockets even further. $750.00 was paid to them to get his original phone. He will get this back (or should I say, I will get this back) in 1 year, but as a recent college grad and new to the workforce this young man did not have the resources to meet their outrageous requirements. The original account was/is in good standing and debited each month from his account and is paid up to date. Not only am I posting here, but I'm also contacting the Better Business Bureau. I can understand the deposit on the first phone, but the second security deposit is just plain robbery.
I have a complaint toward your worker at 1154 e 93 st who are suppose to be working on the pole fixing or repairs wires. The problem is when I want to leave or return to my home your worker will not move their truck to allowed me to park in my gargage. Your worker will not move truck . I asked them to park on the street. whewn they are not working. I am feed up with them blocking my garage door. I am looking forwaard to heard from you. to solve this problem concern your worker. They leave trash onto ground where they work sometimes. I have also asked them to clean the area in which they are dropping their trash. I have to pay someone to clean the area they leaved trash.T his is really going to far. I need to speak with the ceo.
i have a complaint toward your worker at 1154 east 93 street who are suppose to be working on the pole fixing or repaairs wires. the problem is when i want to leave or return to my home your worker will not move etheir truck to allowed mew to park in the gargage. your worker should park their truck or equipment on the street. i am feed up with them blocking to garage door. i am looking fodrwarding to hear from you . to solve this problem with and concern your worker. they always leave trash on my property. i have to pay someone to c lean after your men. this is really going to far. i need to speak with the ceo.
After ordering AT&T service online for a family plan, we didnt get a response until a couple of days later stating that our order is confirmed and my card was charged 128.83. we got the 3 cell phones within a week or so and thought nothing of it. Our phones were already activated and we used them as normal. We canceled with our other phone company because we thought everything was ok. We got the service agreement in the mail which led us to believe even more that we were going to have a good relationship with this company. Come to find out 3 weeks later that our phones were disconnected. I called AT&T and customer care told me at first that it was a result of over usage of the internet. Our bill was $ 1800.00. I demanded to speak with someone else because this was not possible. The other person got on the phone with me and figured it out. Our phones had a 500.00 deposit that NO ONE ever told us about. I was on the phone with them being transferred to other people and put on h9old for over 2 1/2 hours. Had we known that there was going to be a 500.00 per each phone, we certainly would have NEVER continued with the order. So now we have no service, and my husband is a cross country truck driver. I filed a complaint on the FTC, the BBB and the Attorney General. I feel terrible because the lack of their communication!
THIS CONCERNS THE FACT THAT I WAS EMOTIONALLY AND PHYSICALLY ABUSED
BY A INSTALLER (BRIAN) FROM AT&T BEFORE HE EVEN GOT INTO THE HOUSE. I HAD TO CALL THE POLICE ON THIS GUY BECAUSE I WAS SO SCARED OF RETALIATION LATER. I WAS ON THE PHONE TRYING TO REACH HIS SUPERVISOR ( KELLY MAGUIRE, SUPERVISOR POST ROAD INDIANAPOLIS INDIANA [protected]) WHICH MADE HIM CRAZY MAD. SHE FINALLY CALLED FOR A BRIEF MOMENT TO INFORM ME THAT SINCE I CALLED THE POLICE ON HER EMPLOYEE THEY WOULD NOT INSTALL THE AT&T BUNDLE.
(FULL STORY BELOW)
To whom it may concern,
My family has had service from your company in our home (owned by our family since 1907) from the beginning.
We were interrupted at home one day by a semi-pushy salesman and was talked into getting the AT&T BUNDLE pkg. He was telling the private community we live in ( Spring Lake, IN) that we were all approved and could have this installed.
We received a date for installation and were eagerly awaiting our new services.
Then we were informed that we didn’t have enough CREDIT to get the services we picked out. So, we had to CANCEL the date of installation and get to the bottom of this.
A week or so later, we received an apology letter letting us know (what we already knew) which was that there was an ERROR with their computers and a bunch of people were WRONGFULLY INFORMED THEY DIDN’T HAVE GOOD ENOUGH CREDIT FOR AT&T, AND NOW WE CAN GET WHATEVER WE WANT!
So, all the sudden we were good enough to make another date to have this installed.
15 days later was the first time they could “fit us in” that right there was an INCONVEINENCE. They had already suspended our services to switch over to ATT. WHICH RESULTED IN ABOUT 3-4 HOURS ON THE PHONE COMPLAINING THAT NO ONE WAS HELPING US AND WE SHOULD HAVE ALREADY HAVE THE “BUNDLE PKG”.
I received a $30.00 credit (whoopee) for not having the bundle because of an error that was AT&T’S FAULT. And the fact that we had to wait another 15 days to get it.
The morning of the installation (between 12 and 2pm) I was excited to FINALLY BE GETTING WHAT AT&T SO EAGERLY WANTED US TO GET. (APPROX. 10 LETTERS AND SO MANY E-MAILS I CANT COUNT FOR OUR BUSINESS).
“THE ALTERCATION”
THE “PREMISE TECHNITION”(BRIAN) WAS COMING DOWN OUR ROAD WHILE I WAS ON THE PHONE ASKING ABOUT THE STATIS OF OUR ORDER. I GOT EXCITED AND TOLD HER NEVERMIND HERE HE COMES. HE WENT AROUND THE CORNER AND KEPT ON GOING SO I SAID (NICELY)“RIGHT HERE GUY!”HE LOOKED AT ME LIKE HE WANTED TO KILL ME.(IF LOOKS COULD KILL KINDA THING)ANYWAY I WAS STILL ON THE PHONE WITH THE CSR SO SHE HEARD ME AND KNEW I WASN’T BEING MEAN.
I WENT AHEAD AND HUNG UP THE PHONE AND HE BACKS INTO OUR DRIVEWAY…I SAY “HEY GUY DIDN’T YOU SEE ME?” HE REPLIED (IN A STERN COMMANDING VOICE)AND I QUOTE ..”NOW LISTEN HERE, I HAVE TO BACK INTO CLIENTS DRIVEWAYS SO I WENT AROUND THE BLOCK….DO YOU UNDERSTAND ME?”
I LET THAT PASS AND TRIED A DIFFERENT APPROACH AND I QUOTE MYSELF “ OH MAN I HOPE YOU ARE GOOD WITH COMPUTERS WHEN YOU INSTALL MY DSL..I THINK I MESSED IT UP THIS MORNING.”HE REPLIED IN THE SAME LOUD AND CONDESCENDING VOICE… “THAT IS NOT MY PROBLEM”
I WAS SHOCKED AND MY MOTHER HAD COME AROUND THE HOUSE BECAUSE SHE HEARD HIS TONE OF VOICE AND WAS CONCERNED AND SHE WITNESSED WHAT HAPPENED NEXT……
I WENT TO MY FRONT PORCH AND GOT ON THE PHONE RIGHT AWAY AND THAT’S WHEN HE SAID “TO HELL WITH YOU I AM NOT INSTALLING NOTHING FOR YOU…I DON’T LIKE BEING THREATENED.”
I REPLIED I’M JUST CALLING YOUR SUPERVISOR TO MAKE SURE THIS GOES SMOOTH BECAUSE YOU SEEM TO BE IN A REALLY BAD MOOD AND ITS NOT FAIR TO TAKE IT OUT ON ME….I DON’T LET PEOPLE TALK TO ME THAT WAY, I FEEL LIKE YOU ARE BEING VERBALLY ABUSIVE.”
THAT’S WHEN HE CAME OFF THE PORCH AND SHOVED INTO MY RIGHT SHOULDER AND THEN HIS ARM BRUSHED ACROSS BOTH OF MY BREASTS. I ALMOST FELL . I WAS IN TOTAL SHOCK BY THEN AND HE LOADED UP HIS THINGS WHILE I STOOD THERE DUMBFOUNDED. HE WAS STILL CURSING AND YELLING WHEN HE GOT IN HIS VAN AND TOOK OFF LIKE A ROCKET. LIKE I HAVE SAID THIS IS A PRIVATE COMMUNITY AND THE SPEED LIMIT IS 25MPH.
ABOUT 30 MINUTES LATER OR SO IS WHEN SOMEONE CALLED ME AND TOLD ME THEY WERE REFUSING TO INSTALL IT NOW.
NEEDLESS TO SAY I SPENT THE NEXT 8-9 HOURS ON THE PHONE WITH A NUMBER OF CSR’S AND
SUPERVISORS (ALL DOCUMENTED BY ME) I GOT NO SATIFACTION WHATSOEVER. I DID SPEAK TO SOME THAT WERE OUTRAGED AND SOME WHO WERE COLD AND HARSH.
THE NEXT MORNING I STARTED OVER AND THE FIRST CSR I SPOKE WITH TALKED FOUND THIS GUY ‘BRIAN’S’ BOSS TOLD ME HER NAME AND NUMBER. (WHICH NO ONE IN THE 8-9 HOURS OF TRYING TO FIND HER COULD/WOULD DO)
SHE TOLD HIM SHE HAD BEEN TRYING TO GET A HOLD OF ME ALL LAST NIGHT AND THIS MORNING AND HAD LEFT MESSAGES.
THAT IS A VICIOUS LIE, I HAD NOT ONE MESSAGE AND PRACTICALLY STARED AT THE PHONE ALL NIGHT. I THEN CALLED AND OF COURSE SHE DID NOT ANSWER, SO I LEFT A MESSAGE LETTING HER KNOW I ONLY MADE WHATS CALLED A “CAD” (COMPUTER AIDED DISPATCH) REPORT WITH THE POLICE JUST TO HAVE THIS ON RECORD. I WASN’T GOING TO PRESS CHARGES. SHE CALLED MY HOME PHONE AND SPOKE TO MY MOTHER BECAUSE I WAS GONE WITH MY 6-YEAR OLD DAUGHTER TO THE PARK.
MY MOTHER HAD NOTHING TO DO WITH ALL THE CALLING AND MESSAGES I HAD LEFT SO SHE REALLY DIDN’T KNOW WHAT TO SAY BUT INSTEAD OF THIS “BOSS” CALLING ME ON MY CELL WHICH I HAD ASKED HER TO DO.
SHE INFORMED MY MOTHER THAT WE WERE 4200 FEET AWAY FROM BEING ABLE TO HAVE IT ANYWAY.
THAT WAS SUCH A LIE BECAUSE OUR NEIGHBOR WHO LIVES RIGHT ACROSS THE STREET HAS IT AND MY FRIEND AROUND THE CORNER HAS IT ALSO. I’M TALKING A MATTER OF 10-20 YARDS FROM OUR NEIGHBORS HOUSE PLUS THE FACT THAT THEY ALREADY APPROVED US TO HAVE IT AND WAS READY TO INSTALL.
THIS IS JUST A MATTER OF “U-VERSE” TRYING TO MAKE US GO AWAY AND NOT GET ANYONE IN TROUBLE.
I WILL NOT STOP PURSUING THIS UNTIL WE HAVE THE SERVICE INSTALLED AND THIS GUY BRIAN AND THIS GIRL KELLY MAGUIRE ARE FIRED FROM A JOB THAT SOMEBODY ELSE COULD USE IN THESE HARD TIMES.
I AM 42 YEARS OLD AND NOT IN GOOD HEALTH TO BEGIN WITH.
SINCE THIS HAPPENED TO ME I HAVE CONSIDERED GOING TO THE HOSPITAL MANY TIMES BECAUSE OF RACING HEART AND MY HAIR IS COMING OUT IN HANDFULLS.
VERBAL AND PHYSICAL ABUSE FROM HIM AND LYING AND REFUSING SERVICE FROM HER SHOULD NOT BE SOMETHING AT&T CONDONES.
I NEED HELP FIGURING OUT WHO TO CONTACT AND HOW(PHONE-E-MAIL?)
CAN ANYONE PLEASE HELP ME?
continuing to bill for discontinued service
I canceled my phone services in January 2009 because I was moving out and I would be out of the apartment most of January. When I returned to the apartment at the end of January, my phone was in-deed not working. I officially moved out in February. AT&T continued to send bills to my autopay. It took alot of calls but they assured me that autopay was finally shut off (by the way, they managed to get money for January, Febrary, March and April). I JUST received another bill saying I owed them money. FOR WHAT. My service was shut down in January. Interesting how they managed to shut down the phone service when asked but can't shut down the bills.
Desired Outcome
1. Desired Settlement:
Refund
2. Desired Outcome:
I would like the money they took out of autopay during the months of February, March and April. Apparently they have shut off autopay, but I'm not sure. If they take the money they just sent a bill for May, 2009, I will want that money refunded too. I want to stop receiving bills for a phone number that has been shut down since January, 2009. I want my name out of their databases that connects me to the number that was disconnected.
The complaint has been investigated and resolved to the customer’s satisfaction.
Continued Billing for cancelled DSL service
Hercules, CA
I get a friendly letter in the mail to sign up for ATa&T dsl service for $25.00 a month. I decide to try the service. AT&T turns on the dsl service, with no technician, from an ouside signal source somewhere. The dsl outlet ATT turns on is in the kitchen. Told them I need it turned on upstairs in the bedroom. ATT states they charge $250.00 to send out a technician. I told them "no way". So within a week I cancelled the service and returned all the equipment. Told ATT representative to cancel. They said, "sure sorry it didn't work out." ATT keeps billing me, I call ATT and they transfer me to several reps that can't help me, but would take a payment by phone! And now reported me to collections. Now I have to file a complaint with the consumer bureau to take this off my record.
refund
Yea, same thing happened to me. ATT changed my long distance plan to a more expensive one without my consent when I m0ved to another place. I ended up paying more than I should have and ended up with a $90 credit after contacting them about this matter. They also had the nerve to add late fees because of them not applying the credit to my account which would have made it current. When I told them I want the money put back into my banking account, they said they couldn't do it! They can only put the money toward future payments on my Bill! (Self serving idiots!) They said the only way I could get tangible cash is to close my account with them and they would send me a check! (I think you can see where this is headed!)
The complaint has been investigated and resolved to the customer’s satisfaction.
hey forgot to mention they changed my phone number without my permission and didnt even tell me the number. I had alot of upset people trying to contact me. I have a cell phone but it does not have unlimited minutes. att cost me money and i have yet to see "MY REWARDS"
sorry you are going through this i have been pulling my hair out for 10 months and they said i havnt called enough. kinda hard to do when you cant make out going calls or receive incoming calls most of the time. i thought it was just me. bought new phones and everything. imagine that. they comp'd me 1 month because i didnt call every time i had aproblem. good luck. lisa
att rewards
I will never refer another person to AT&T. I Refered someone and they got Uverse and internet service 2 months ago and I still have not received my 100.00 They today told me since he used his phone # not his uverse bill number be he was connected they would not be able yo give it to me. He called it in because he could not log oon because he did not have internet yet. what a scam they run. I will be going back to Time Warner for all of my services
The complaint has been investigated and resolved to the customer’s satisfaction.
I paid numerous ATT invoices -- and have NOT been able to use ATT charge cards (VISA) which ATT supplied me 30 days ago, (FOR SWITCHING TO ATT) and each of the FIVE TIMES I ATTEMPTED to use ATT cards, I was REJECTED. I am tired of being REJECTED by numerous establishememts with which I have EXCELLENT CREDIT.--and it is EMBARRASSING to me personally, to have ATT continually REJECT my Visa cards --- when I have donw everything ATT asks: Piad my bills, which are OVER CHARGED for their so called Uverse services -- and upon finally getting thru to ATT to have the VISA cards CONFIRMED -- confirmed at least TWICE -- I am constantly REJECTED at consumer establishments. I PLAN TO RETURN TO TIME WARNER AS SOON AS POSSIBLE! (cablefilms@att.net)
I too fell victum too these azzoles, they said that a check was cashed and in the first place it was too be a visa card, the second place i requested a copy of the alleged check so I could file charges, she said she would put it in todays mail .
This just makes me so mad I could spit, first you cant believe our government now these jerk ovvs . I will make my voice and opion matter with the PUC and the media, and I'm switching from AT & T to a different provider and going back to my old cable provider also for internet, they just lost a 15 year customer over a $100.00.
I don't tolerate liars.
att sucks!
I ordered the DSL service and was told by the Rep that i could be setup the next day. First of ALL the Rep was wrong, he told me the modem was free (Wrong again) told me the price would be $19.99 (Wrong again) and that the kit would be send to us (Wrong, kit was never sent). I called ATT Customer Service because I had doubts about them being above borderline idiots. When I finally got someone on the line
he knew nothing about the account (That I had already setup) and gave a connection date of April 20th once the account was setup (again) and, when the Tech showed up to switch the line over because I wanted ONLY DSL no phone service...he said that the office did not give him the correct information to make the connection.
My wife tried her luck four days later and was on hold with Customer Service for over and hour and a half and since they did not know exactly what to do we of course cancel the order since the ATT people were too much of an idiot to have the job done. We deal with idiot companies lots here in Florida but this is one of the worse even more so than Directv.
Why is it getting much harder to get good service in this country when we work so hard for our money these day?
The complaint has been investigated and resolved to the customer’s satisfaction.
ive ben dealing with the idiots at att for a year and one department can never handle what u need . u get transfered to fifty people and none of them have the same answer or know how to fix anything im so tired of fighting with them im ready to give up, which is exactly what thay want me to do...
I agree with you completely Doug, you can read my current issues with AT&T dsl at my profile by clicking my complaints. My story is too long to tell each time so I won't here, but I will be updating my dealing with AT&T at my complaint until issues are resolved or I finally switch providers, something I would have a tough time doing in my area being we only have one other provider. As for AT&T reps being idiots, even though that's mostly true, I think their overall system of communicating with each other is so flawed most reps can't do much about it. I wonder how many work overseas?
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About AT&T
One of the key strengths of AT&T is its extensive network infrastructure, which includes both wired and wireless connections. This allows the company to offer reliable and high-speed internet services to customers in both urban and rural areas. Additionally, AT&T's wireless network is one of the largest in the country, providing coverage to millions of customers across the United States.
In addition to its internet and wireless services, AT&T also offers a range of entertainment options. This includes its DirecTV satellite television service, which provides access to hundreds of channels and on-demand content. AT&T also offers streaming services through its AT&T TV and HBO Max platforms, which allow customers to access a wide range of movies, TV shows, and other content.
Overall, AT&T is a well-established and reliable provider of telecommunications services. With its extensive network infrastructure and range of offerings, the company is well-positioned to meet the needs of customers across the United States.
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I wrote this on yelp as well but I must voice my concern!
Horrible customer service!
Warning for uverse customers, you should just get a voice recording of your technician saying that there is no service fee because they clearly have a way of charging you with their little "decline to sign" check box and writing any report they see fit, and apparently your word has no merit in your case, so please don't even bother with this company, it's pointless, it's costly and it's just a huge headache!
I called for tech support and asked how much it would cost, and over the phone they said that "they will alert you of how much a specific service will cost and ask you if it's okay before performing it, " I asked the technician when he got here, and there was no charge... One month later a $99 service fee was charged! I'm outraged, called the hotline and they told me that "the technician noted that he told you, and that you declined to sign the bill form, there is nothing we can do, " at this point i'm livid because I was never presented a form to sign and after 2 hours and talking to 3 different people and no when I asked to speak to a supervisor and the response was "they are all busy and will call you back... " I knew this was a ploy to get me off the phone.
I just can't believe how bad my customer service experience was! I work in customer service (And have been for a really long time & also worked at a call center) and this company is just not willing to work with you, im betting this reflects more on how they were trained to treat you! I'm doing my homework on other companies and definitely ending this uverse service, asap!
I hope the uverse pr personnel sees this, this is definitely not the end of my wrath!
Picture freezes, dvr already replaced once after less than one month of service. Tv intermittently loses signal. Telephone and onlive service is based in india. Can't get these idiots to understand what thew problem was. They send out the wrong person to address proble. Much downtime. When I signed up, I was told that I had $220 of rebates coming. After a month and a half and no money seen, I called and found out that no one had arranged to send me anything. I suspect that they were hoping that I would forget the rebate and they would profit even more. This is the worst mistake that I have ever made. I am cancelling att tomorrow and will never use att in any way, shape or form again!
I ordered service. They came to install t.v., internet and transfer telephone service. They did everything except my phone. They said Time Warner did not release my line, but what really happened, confirmed by the service rep at my home, if you change your appointment it cancels another installation. When they finally came to install the phone, they disconnected my t.v. services. The rep came again the next day and had to jump through hoops dealing with his people at ATT Uverse to get it turned back on. At first it appeared my information box went bad. After much work on his part he figured out they disconnected my t.v. services. The good part is I did receive my rebate card. Bad part, I tried using it twice and finally went on line to find out they deleted my card number and it does not exist. So my rebate was eliminated because the t.v. service was disconnected by ATT Uverse. I will be changing very soon. I have spent much of my valuable time that I should bill them for because my time is just as important. Do not sign up for ATT Uverse and if you do, do not change your appointment.
I have been treated so badly by this company it is hard to believe. I have had 4 Technicians out in 5 days and I have spent more than 12 hours on the phone with them. I have been hung up on, placed on holds more then an hour and 45 minutes at several times and have waited several days for a call back by a supervisor. My service is still not working, another technician coming out tomorrow and more phone calls to make because they have charged me $55.00 for their inconvenience! Ha! HORRIBLE CUSTOMER SERVICE!
I am having problems gaining access to the internet via the Internet explorer.
On several occassion att techs. have came over and work on the problerm. The problem continues as of this date 8-9-12. On 7-1-12 I called the ATT tech support and talked to an STT rep. in the philiphines. She CLEARLY indicated that no work will be done wihtout our approval. She went ahead and did the work withou asking for my approval. Later I received Inv. no. [protected].7112.081404am in the amount o4 $149.00. ASnd she had the nerve (DS752J) to write on the invoice (sent by e-mail) that I had refuysed to sign for the work.
SHE DIDN'T ASK FOR MY APPROVAL., .Request charge be waived.
My router quite Friday night. No phone, no Internet.
Called Saturday morning. Recording tested the line, made appointment for Saturday between 8am and 8pm
Nobody showed up or called. Called Saturday night, recording made appointment for Sunda 8am to 8pm.
I found an ATT by accident. The guy had my address but no idea what the problem was. He tested the OUTSIDE line and said everything OK. Cannot test inside.
Called again. They tell me they'll send an INSIDE technician Monday betwee 4 and 8pm.
This is INCOMPETENT handling of a technical call, and in the end (IF they fix it) without phone for 3 DAYS !
Att Uverse salesman treated my 87 year old father agressively 4/25/11. Salesman in ATT issued parka, father in open door in shirt sleave on cold night. When I intervened by asking for supervisors name, was asked why I was being rude. Father became annoyed and explained because he was wasting his time.
Please do not give these jerks the time of day. If I may, I'd suggest that you keep one of your six year olds scocer participation medals handy and pass it along so that their delicate feelings are not hurt.
I should have known this account was going to be a problem from the first day service was to be connected. My wife received a telephone call from the service person inquiring if she was at the residence for installation. When she advised she was, he indicated he was there, but could not get anyone to the door. Turns out ATT sent him to the residence that I moved from, some 200 miles away.
When I was able to get a service man out for installation, it was just as many of the complaints I have read indicate. He needed to leave to get a part. Then he needed another service tech who handled other issues with installation to come out. This was a new apartment complex specifically wired for ATT Uverse as no other cable options are allowed. Over a week later, and several hours off work, service was finally installed. Then came the 1st bill. Over $100.00 per month higher than what I was quoted.
When this service was enacted, I was promised a $200.00 rebate from ATT for switching from DirectTV. This rebate was to be mailed after I had service with ATT for at least 30 days. I have contacted ATT regarding this issue approximately 10 times, each time being told it had been mailed, and would take approximately 6 weeks to get to me. When I check the ATT Rewards Center website, I learn the rebate was mailed on June 13, 12. When I called ATT again today, I am advised it was reissued on July 4, 2017 and mailed out on July 18, 2017, and that it would take approximately another two (2) weeks to get to me. There have been numerous overbilling issues with this account from inception. Had I not called in April about the billing issues, I would not have learned that although I was promised the rebate, I had to call to request it.
I have printed copies of the website information pertaining to my rebate indicating it was "redeemed" on May 9, 2017 but not mailed until June 13, 2017. When I called again today, I was informed it was reissued on July 4, 2017 and submitted for mailing on July 18, 2017. ATT indicated there was a problem with the address to which it was mailed. Ironically, the address to which it is referring is the same address where I receive my statement and there has been no problem with the statement reaching my residence through the mail.
If you are considering a switch to ATT Uverse, you have been warned. The customer service is the worst I have ever experienced. If you do switch to ATT Uverse, I advise getting a notepad and noting everything you have been promised. I would also make sure the person who you are talking to makes notes on his/her end, and reads them back to you.
att offers rebates fom shotime and starz when you sign up for cable. they tell you to wait 3 months from the insallation then go to their respective websites for 25 dollars each. problem is you must download a form fill it out, along with copies of the first 3 months bills, then mail in for the rebate. att neglects to inform you that you will need the copies of the bills. i ask, how many people save their bills after payment (we all have bank records)?. not to mention, how many people forget alltogether? i wonder what percentage actually end up with their 50 bucks. practices like this just make me angry with corporate america. just give me the fifty up front!
Was promised $350 in rewards for changing from Comcast to att, but now when I checked the att rewards site, it is only submitting $100. The sales rep that made this promise will not return my phone calls to him. His name is Keith Scott. The installer was at my home for 12 hours, the sales rep said it would take 4 hours. I am very disappointed and would not have changed from Comcast if I had suspected that I was being lied to. $100 is not worth the time the installer was at my home, much less the cost for Comcast to set us back up.