AT&T
Reviews and Complaints

I purchased two new phones with ATT Wireless in the store on Fulton street Brooklyn New York. This was an upgrade because I have been a customer with ATT for many years. I didn't realize until I got the bill I was being charged for something that I didn't ask for. I went back to the store to correct the problem and the sales representative apologized and said she would correct the problem. When I got the next bill I still had the same problem. I was being billed for features that I didn't ask for. I called and was told that I would get credit and the problem would be solved. This started back in July 2008 I am still having the same problem, being billed for features that I didn't ask for.

When I called today October 26, 2008 I spoke to a manager April who said since she don't see any notes about me calling in to complain about being charge for features that I didn't ask for there wasn't anything she could do. I think it is unfair to customers when sales representatives don't do their job and document complaints because now I have to pay for the features that I have been complaining about for three months. Who can help customers in situations like this? Can phone companies do that to customers (charge them for features that they did not ask for and tell them it is not their fault)?

I have to pay for features that I didn't ask for due to the mistake of ATT wireless.

AT&T Are actively stealing, lying, make a contract deal and then they go back and change it, and claim the customer is lying hmmm! Get You to buy there phone thats just crap, and give you one for free, thats means 2 ### phones. I paid for x amount of minutes, they took my money and claim I am wrong, a week has passed, have not used the phone, they claim I already owe 195.00. Thats 2 ### phones, 2 lies!

Do yourself a favor and don't deal with them!

AT&T is a complete ripoff. When someone from my family wanted to add a line to their account, AT&T wanted to charge an additional $750.00 security deposit. This is the SECOND $750.00 for a total of $1, 500.00 they are holding to fatten their pockets even further. $750.00 was paid to them to get his original phone. He will get this back (or should I say, I will get this back) in 1 year, but as a recent college grad and new to the workforce this young man did not have the resources to meet their outrageous requirements. The original account was/is in good standing and debited each month from his account and is paid up to date. Not only am I posting here, but I'm also contacting the Better Business Bureau. I can understand the deposit on the first phone, but the second security deposit is just plain robbery.

I have a complaint toward your worker at 1154 e 93 st who are suppose to be working on the pole fixing or repairs wires. The problem is when I want to leave or return to my home your worker will not move their truck to allowed me to park in my gargage. Your worker will not move truck . I asked them to park on the street. whewn they are not working. I am feed up with them blocking my garage door. I am looking forwaard to heard from you. to solve this problem concern your worker. They leave trash onto ground where they work sometimes. I have also asked them to clean the area in which they are dropping their trash. I have to pay someone to clean the area they leaved trash.T his is really going to far. I need to speak with the ceo.

i have a complaint toward your worker at 1154 east 93 street who are suppose to be working on the pole fixing or repaairs wires. the problem is when i want to leave or return to my home your worker will not move etheir truck to allowed mew to park in the gargage. your worker should park their truck or equipment on the street. i am feed up with them blocking to garage door. i am looking fodrwarding to hear from you . to solve this problem with and concern your worker. they always leave trash on my property. i have to pay someone to c lean after your men. this is really going to far. i need to speak with the ceo.

After ordering AT&T service online for a family plan, we didnt get a response until a couple of days later stating that our order is confirmed and my card was charged 128.83. we got the 3 cell phones within a week or so and thought nothing of it. Our phones were already activated and we used them as normal. We canceled with our other phone company because we thought everything was ok. We got the service agreement in the mail which led us to believe even more that we were going to have a good relationship with this company. Come to find out 3 weeks later that our phones were disconnected. I called AT&T and customer care told me at first that it was a result of over usage of the internet. Our bill was $ 1800.00. I demanded to speak with someone else because this was not possible. The other person got on the phone with me and figured it out. Our phones had a 500.00 deposit that NO ONE ever told us about. I was on the phone with them being transferred to other people and put on h9old for over 2 1/2 hours. Had we known that there was going to be a 500.00 per each phone, we certainly would have NEVER continued with the order. So now we have no service, and my husband is a cross country truck driver. I filed a complaint on the FTC, the BBB and the Attorney General. I feel terrible because the lack of their communication!

THIS CONCERNS THE FACT THAT I WAS EMOTIONALLY AND PHYSICALLY ABUSED
BY A INSTALLER (BRIAN) FROM AT&T BEFORE HE EVEN GOT INTO THE HOUSE. I HAD TO CALL THE POLICE ON THIS GUY BECAUSE I WAS SO SCARED OF RETALIATION LATER. I WAS ON THE PHONE TRYING TO REACH HIS SUPERVISOR ( KELLY MAGUIRE, SUPERVISOR POST ROAD INDIANAPOLIS INDIANA [protected]) WHICH MADE HIM CRAZY MAD. SHE FINALLY CALLED FOR A BRIEF MOMENT TO INFORM ME THAT SINCE I CALLED THE POLICE ON HER EMPLOYEE THEY WOULD NOT INSTALL THE AT&T BUNDLE.

(FULL STORY BELOW)

To whom it may concern,
My family has had service from your company in our home (owned by our family since 1907) from the beginning.
We were interrupted at home one day by a semi-pushy salesman and was talked into getting the AT&T BUNDLE pkg. He was telling the private community we live in ( Spring Lake, IN) that we were all approved and could have this installed.
We received a date for installation and were eagerly awaiting our new services.
Then we were informed that we didn’t have enough CREDIT to get the services we picked out. So, we had to CANCEL the date of installation and get to the bottom of this.
A week or so later, we received an apology letter letting us know (what we already knew) which was that there was an ERROR with their computers and a bunch of people were WRONGFULLY INFORMED THEY DIDN’T HAVE GOOD ENOUGH CREDIT FOR AT&T, AND NOW WE CAN GET WHATEVER WE WANT!
So, all the sudden we were good enough to make another date to have this installed.
15 days later was the first time they could “fit us in” that right there was an INCONVEINENCE. They had already suspended our services to switch over to ATT. WHICH RESULTED IN ABOUT 3-4 HOURS ON THE PHONE COMPLAINING THAT NO ONE WAS HELPING US AND WE SHOULD HAVE ALREADY HAVE THE “BUNDLE PKG”.
I received a $30.00 credit (whoopee) for not having the bundle because of an error that was AT&T’S FAULT. And the fact that we had to wait another 15 days to get it.
The morning of the installation (between 12 and 2pm) I was excited to FINALLY BE GETTING WHAT AT&T SO EAGERLY WANTED US TO GET. (APPROX. 10 LETTERS AND SO MANY E-MAILS I CANT COUNT FOR OUR BUSINESS).

“THE ALTERCATION”

THE “PREMISE TECHNITION”(BRIAN) WAS COMING DOWN OUR ROAD WHILE I WAS ON THE PHONE ASKING ABOUT THE STATIS OF OUR ORDER. I GOT EXCITED AND TOLD HER NEVERMIND HERE HE COMES. HE WENT AROUND THE CORNER AND KEPT ON GOING SO I SAID (NICELY)“RIGHT HERE GUY!”HE LOOKED AT ME LIKE HE WANTED TO KILL ME.(IF LOOKS COULD KILL KINDA THING)ANYWAY I WAS STILL ON THE PHONE WITH THE CSR SO SHE HEARD ME AND KNEW I WASN’T BEING MEAN.
I WENT AHEAD AND HUNG UP THE PHONE AND HE BACKS INTO OUR DRIVEWAY…I SAY “HEY GUY DIDN’T YOU SEE ME?” HE REPLIED (IN A STERN COMMANDING VOICE)AND I QUOTE ..”NOW LISTEN HERE, I HAVE TO BACK INTO CLIENTS DRIVEWAYS SO I WENT AROUND THE BLOCK….DO YOU UNDERSTAND ME?”

I LET THAT PASS AND TRIED A DIFFERENT APPROACH AND I QUOTE MYSELF “ OH MAN I HOPE YOU ARE GOOD WITH COMPUTERS WHEN YOU INSTALL MY DSL..I THINK I MESSED IT UP THIS MORNING.”HE REPLIED IN THE SAME LOUD AND CONDESCENDING VOICE… “THAT IS NOT MY PROBLEM”
I WAS SHOCKED AND MY MOTHER HAD COME AROUND THE HOUSE BECAUSE SHE HEARD HIS TONE OF VOICE AND WAS CONCERNED AND SHE WITNESSED WHAT HAPPENED NEXT……
I WENT TO MY FRONT PORCH AND GOT ON THE PHONE RIGHT AWAY AND THAT’S WHEN HE SAID “TO HELL WITH YOU I AM NOT INSTALLING NOTHING FOR YOU…I DON’T LIKE BEING THREATENED.”
I REPLIED I’M JUST CALLING YOUR SUPERVISOR TO MAKE SURE THIS GOES SMOOTH BECAUSE YOU SEEM TO BE IN A REALLY BAD MOOD AND ITS NOT FAIR TO TAKE IT OUT ON ME….I DON’T LET PEOPLE TALK TO ME THAT WAY, I FEEL LIKE YOU ARE BEING VERBALLY ABUSIVE.”
THAT’S WHEN HE CAME OFF THE PORCH AND SHOVED INTO MY RIGHT SHOULDER AND THEN HIS ARM BRUSHED ACROSS BOTH OF MY BREASTS. I ALMOST FELL . I WAS IN TOTAL SHOCK BY THEN AND HE LOADED UP HIS THINGS WHILE I STOOD THERE DUMBFOUNDED. HE WAS STILL CURSING AND YELLING WHEN HE GOT IN HIS VAN AND TOOK OFF LIKE A ROCKET. LIKE I HAVE SAID THIS IS A PRIVATE COMMUNITY AND THE SPEED LIMIT IS 25MPH.
ABOUT 30 MINUTES LATER OR SO IS WHEN SOMEONE CALLED ME AND TOLD ME THEY WERE REFUSING TO INSTALL IT NOW.
NEEDLESS TO SAY I SPENT THE NEXT 8-9 HOURS ON THE PHONE WITH A NUMBER OF CSR’S AND
SUPERVISORS (ALL DOCUMENTED BY ME) I GOT NO SATIFACTION WHATSOEVER. I DID SPEAK TO SOME THAT WERE OUTRAGED AND SOME WHO WERE COLD AND HARSH.
THE NEXT MORNING I STARTED OVER AND THE FIRST CSR I SPOKE WITH TALKED FOUND THIS GUY ‘BRIAN’S’ BOSS TOLD ME HER NAME AND NUMBER. (WHICH NO ONE IN THE 8-9 HOURS OF TRYING TO FIND HER COULD/WOULD DO)
SHE TOLD HIM SHE HAD BEEN TRYING TO GET A HOLD OF ME ALL LAST NIGHT AND THIS MORNING AND HAD LEFT MESSAGES.
THAT IS A VICIOUS LIE, I HAD NOT ONE MESSAGE AND PRACTICALLY STARED AT THE PHONE ALL NIGHT. I THEN CALLED AND OF COURSE SHE DID NOT ANSWER, SO I LEFT A MESSAGE LETTING HER KNOW I ONLY MADE WHATS CALLED A “CAD” (COMPUTER AIDED DISPATCH) REPORT WITH THE POLICE JUST TO HAVE THIS ON RECORD. I WASN’T GOING TO PRESS CHARGES. SHE CALLED MY HOME PHONE AND SPOKE TO MY MOTHER BECAUSE I WAS GONE WITH MY 6-YEAR OLD DAUGHTER TO THE PARK.
MY MOTHER HAD NOTHING TO DO WITH ALL THE CALLING AND MESSAGES I HAD LEFT SO SHE REALLY DIDN’T KNOW WHAT TO SAY BUT INSTEAD OF THIS “BOSS” CALLING ME ON MY CELL WHICH I HAD ASKED HER TO DO.
SHE INFORMED MY MOTHER THAT WE WERE 4200 FEET AWAY FROM BEING ABLE TO HAVE IT ANYWAY.
THAT WAS SUCH A LIE BECAUSE OUR NEIGHBOR WHO LIVES RIGHT ACROSS THE STREET HAS IT AND MY FRIEND AROUND THE CORNER HAS IT ALSO. I’M TALKING A MATTER OF 10-20 YARDS FROM OUR NEIGHBORS HOUSE PLUS THE FACT THAT THEY ALREADY APPROVED US TO HAVE IT AND WAS READY TO INSTALL.
THIS IS JUST A MATTER OF “U-VERSE” TRYING TO MAKE US GO AWAY AND NOT GET ANYONE IN TROUBLE.
I WILL NOT STOP PURSUING THIS UNTIL WE HAVE THE SERVICE INSTALLED AND THIS GUY BRIAN AND THIS GIRL KELLY MAGUIRE ARE FIRED FROM A JOB THAT SOMEBODY ELSE COULD USE IN THESE HARD TIMES.

I AM 42 YEARS OLD AND NOT IN GOOD HEALTH TO BEGIN WITH.
SINCE THIS HAPPENED TO ME I HAVE CONSIDERED GOING TO THE HOSPITAL MANY TIMES BECAUSE OF RACING HEART AND MY HAIR IS COMING OUT IN HANDFULLS.

VERBAL AND PHYSICAL ABUSE FROM HIM AND LYING AND REFUSING SERVICE FROM HER SHOULD NOT BE SOMETHING AT&T CONDONES.
I NEED HELP FIGURING OUT WHO TO CONTACT AND HOW(PHONE-E-MAIL?)
CAN ANYONE PLEASE HELP ME?

Continued Billing for cancelled DSL service
Hercules, CA

I get a friendly letter in the mail to sign up for ATa&T dsl service for $25.00 a month. I decide to try the service. AT&T turns on the dsl service, with no technician, from an ouside signal source somewhere. The dsl outlet ATT turns on is in the kitchen. Told them I need it turned on upstairs in the bedroom. ATT states they charge $250.00 to send out a technician. I told them "no way". So within a week I cancelled the service and returned all the equipment. Told ATT representative to cancel. They said, "sure sorry it didn't work out." ATT keeps billing me, I call ATT and they transfer me to several reps that can't help me, but would take a payment by phone! And now reported me to collections. Now I have to file a complaint with the consumer bureau to take this off my record.

hey forgot to mention they changed my phone number without my permission and didnt even tell me the number. I had alot of upset people trying to contact me. I have a cell phone but it does not have unlimited minutes. att cost me money and i have yet to see "MY REWARDS"

sorry you are going through this i have been pulling my hair out for 10 months and they said i havnt called enough. kinda hard to do when you cant make out going calls or receive incoming calls most of the time. i thought it was just me. bought new phones and everything. imagine that. they comp'd me 1 month because i didnt call every time i had aproblem. good luck. lisa

I paid numerous ATT invoices -- and have NOT been able to use ATT charge cards (VISA) which ATT supplied me 30 days ago, (FOR SWITCHING TO ATT) and each of the FIVE TIMES I ATTEMPTED to use ATT cards, I was REJECTED. I am tired of being REJECTED by numerous establishememts with which I have EXCELLENT CREDIT.--and it is EMBARRASSING to me personally, to have ATT continually REJECT my Visa cards --- when I have donw everything ATT asks: Piad my bills, which are OVER CHARGED for their so called Uverse services -- and upon finally getting thru to ATT to have the VISA cards CONFIRMED -- confirmed at least TWICE -- I am constantly REJECTED at consumer establishments. I PLAN TO RETURN TO TIME WARNER AS SOON AS POSSIBLE! (cablefilms@att.net)

I too fell victum too these azzoles, they said that a check was cashed and in the first place it was too be a visa card, the second place i requested a copy of the alleged check so I could file charges, she said she would put it in todays mail .
This just makes me so mad I could spit, first you cant believe our government now these jerk ovvs . I will make my voice and opion matter with the PUC and the media, and I'm switching from AT & T to a different provider and going back to my old cable provider also for internet, they just lost a 15 year customer over a $100.00.
I don't tolerate liars.

ive ben dealing with the idiots at att for a year and one department can never handle what u need . u get transfered to fifty people and none of them have the same answer or know how to fix anything im so tired of fighting with them im ready to give up, which is exactly what thay want me to do...

I agree with you completely Doug, you can read my current issues with AT&T dsl at my profile by clicking my complaints. My story is too long to tell each time so I won't here, but I will be updating my dealing with AT&T at my complaint until issues are resolved or I finally switch providers, something I would have a tough time doing in my area being we only have one other provider. As for AT&T reps being idiots, even though that's mostly true, I think their overall system of communicating with each other is so flawed most reps can't do much about it. I wonder how many work overseas?

Here are the phone #'s, Address, Email, of AT&T’s CEO. Maybe he can get something done because AT&T Customer Service surely will not.

AT&T Inc.
175 E. Houston
San Antonio, TX 78205

ATTN: Randall Stephenson, CEO, President & Chairman

Tel. [protected]
Fax [protected]

rs2982@att.com (direct)
randall.stephenson@att.com

Here is the web address if you wish to join in the class action law suite against AT&T. http://www.dslspeedsettlement.com/

That's right AT&T is being sued for advertising and charging us for one speed on their DSL service and intentionally providing a slower speed.. UH...HUH... that is AGAINST the LAW...

I agree wholeheartedly. I switched in August 2008 and was told again and again that I would receive $150 in the mail. Even though they say they record the conversations, AT&T claims they have 'no record' of the 3 or 4 phone calls I made to ask where the check was. TOTAL SCAM!

Call center, on hold for over 30 minutes without an answer to redeem a phone card sent "in appreciation" of my business. Some sign of appreciation. Also, they say the call center is open till 9:00 but call at 8:45 and they say they are closed. "Excellent customer service"? I don't think so!

This month I am finally saying good bye to AT&T and their little friend Direct TV. We are a military family and get moved around quite a bit. When we first moved to the Tampa area, we were told that Bell South was the only telephone provider in the area, and we were trying to get our utilities set up at our new residence. As all of you probably know by now, Bell South is none other than AT&T, and like many of the banners and ads on the net, we were suckered into the plan that they advertise for $99.99 for your phone, high-speed internet and Direct TV...

Let me say this... last month I paid out $114.14 for just my phone and my internet ( and I only made three outgoing calls on my house telephone), AND another $84.49 for Direct TV... that is $198.63, almost TWICE the rates that AT&T are advertising! I didn't have anything fancy... No premium stations (Just the basic type programming with more informed channels than anything else), no HD, nothing like that at all, except the extra $4.99 for an additional receiver. My internet which was supposed to be $19.95 a month was costing me $49.95 a month. All of this and wait till you hear the loveliness of the rest of the story. AT&T charged me an installation fee to have the service turned on ( which everyone does for the most part) and gave me my phone number. OK I asked if I can have it arranged for the bill to be due on or shortly after the first of the month or on or after the 15th of the month because that way we can focus it around my husbands pay periods. They say no problem... We get a bill due on the 27th of the month. I call and ask them if they can change the bill date... they tell me that they can...IF I want to change my phone number AND pay them $65! I tell them that they will get their money on the first of the month... their representative then proceeds to tell me that since it is my husband's name only on the phone bill that she cannot talk to me, and hangs up. We then decide to buy a house here... we need to have the phone turned off at the old house and on at the new house...we are keeping the same #. Well they charge us another 'establish service fee' and are now paying two at the same time for a period of a few months!

Ever since then I have been dealing with these outrageous always changing phone rates and other charges (last month I paid Direct TV online and their computer system was apparently down... I went through the steps of making the payment online got an e-mail and a confirmation number of my payment) and got called several times by Direct TV asking me where my payment was... I gave them the information that they sent to my e-mail... and they said that they didn't get paid. I checked my bank, and apparently they never debited my account, so I told the rep to re-submit the payment when I was on the phone (for which they charged me $5 that they didn't tell me about I found that on the next month's bill, with a late payment fee of $2.99 due to their screw up.)

I also have the lovely representatives who place a 'courtesy' call to me every month, on the 28th letting me know that my phone bill needs to be paid. They always ask for my husband who is almost never here, but in some other country on the other side of the world someplace... and they say things to me like 'Did you know that your bill was due yesterday?' I am always like I sure did know that my bill was due yesterday, and I have asked you to change the billing date a hundred times. You won't change it for me unless I pay you $65. You will get paid on the first ( and they always get paid in full). Since when did the phone company become loan sharks?

I did a little research and found out that our small local cable company offers HD TV with many more channels than Direct TV, telephone service with unlimited long distance and internet service for $125.64 a month ( including all taxes)... a $70 savings for us... with no strings attached. Guess what... we switched... Direct TV were such ### to tell us that we are obligated to keep their rip-off service for 18 months and they can charge us an early termination fee and that they have our bank account numbers and can take our money... blah, blah, blah. In another place we were with SBC who provided excellent service with satellite service and we were under no such obligation... they (Direct TV) told me about the expense of their equipment and how expensive it is, which is what warrants them making you contract for 18 months [which their rep who comes to hook you up never tells you about]. My husband does VOIP and satellite communications currently with the military... he was telling me expensive? Yeah right, it is why they tell you to pull the transmitter off the dish when you discontinue service and the boxes don't work without active cards. They just want you to think that to condone WHY they are going to TRY to charge you for 18 months of service.

In my opinion I think all of us who have been taken advantage of by this company needs to open their mouths and just say NO to this money grubbing company who doesn't care one bit about its customers and only about their profit margins! These people make Verizon look like saints!

I recently got back from college, and during my time there, my credit was nearly ruined, and I was charged 300 dollars, that I didn't have, because AT&T refused to run off my phone service.

I contacted the company to get a phone line at the dorms I was staying at, so I could stay in contact with my parents. After the semester was almost over, and with a month left in the semester, my phone mysteriously stops working. After MANY attempts to call the company and figure out what was going on, I finally got fed up and disconnected my phone, and go home.

Fast forward 6 months later, we receive a bill in the mail (at my parents house) for 300 dollars from at&t. Aggravated, we call the phone company, only to find out they reconnected the phone WITHOUT OUR PERMISSION. When we ask them to disconnect it again, and wave these fees, considering I didn't even live there anymore, they start trying to bribe us to stay by saying they could get us a 200 dollar federal voucher if we stayed. Immediately, the red flag for scam went up, and we declined.

AT&T in Carthage, TX is ripping off the government to try to keep customers from disconnecting! AND reconnecting service after people have been disconnected without the person's permission!

I have received a Collection Notice, from GC Services and from AT&T Advertising & Publishing.

They started a yellow page ad with us and after one month into the ad they accidentally cancelled our forwarding phone number which was the yellow page phone number. We had to do a forwarding number because we relocated. So the yellow page ad no longer worked because AGAIN they accidentally cancelled the number. By the time we found out about it they said the number could not be reused. So, the ad was useless.

They said the mistake was their fault, NOT ours. So the bill would be reversed. and we would not be responsible for it. this was when the bill was about $2300.00. I ask them not to send anymore notices and to contact the collection agency, they said they would.

6/10/08
I now am receiving bills from just At&t Advertising, now the bill went from about $3000.00 to $ 4000.00.
7/1/08
The bill now has jumped from $4, 069.83 to $8, 226.77. How is this possible that the bill has DOUBLED in ONE MONTH when I haven’t had advertising since January of ’07? Amazing!

I looked on the $8K bill and it says I have advertising with them on a phone number that does not exist. I would love your help. We are a very small self employed person and can not afford to pay a bill that dose no good for us.

When I first opened my phone account with AT&T, they required a $500 deposit because I don't have a credit card. They assured me that I would get the deposit back after one year. Exactly one year later I called asking for my money back and they said they would "process that request."

A week later I called back to see what was going on. "Your check has been mailed" they told me. After more than 10 business days without my check, however, I called back. "Where's my $500?" I asked. I had rent due, I had groceries to buy, and AT&T still hadn't given me my money. After more than an hour on the phone, juggled from person to person, finally someone thought to look up where the check had actually been sent. They mailed it to my OLD ADDRESS. No one asked me where I lived when they sent the check there, no one verified anything.

Afraid that my old residence would no longer be forwarding my mail, I asked them to cancel the check and to electronically deposit the money into my back account. "I'll have to ask about that" was the reply. Many minutes later, "I'm sorry. We're just going to have to send you another check."

Weeks later. No check.
I call AT&T asking, "Where's my $500?"
"Oh, that request is still being processed, " a woman told me. "It will be sent no later than Feb 27."
"Feb 27?" I said. "I was supposed to get that money Jan 16!"
Her reply was, "But look at it this way, your check will come just in time for Easter dresses!"

Easter dresses. I swear that's what she said.

Feb 27 came and went and still no sign of my money. Today I checked my online AT&T account and to my horror, I noticed that I had $450 of credit towards my phone bill. That's where my money ended up. They never sent ANYTHING. Instead, my money is sitting online, automatically being consumed by my phone bill.

It has been almost 2 months since I was supposed to receive my $500. I have tuition and rent to worry about and AT&T has handled my situation ridiculously unprofessionally. I will be switching service providers AS SOON AS my contract is up.

Here are the phone #'s, Address, Email, of AT&T’s CEO. Maybe he can get something done because AT&T Customer Service surely will not.

AT&T Inc.
175 E. Houston
San Antonio, TX 78205

ATTN: Randall Stephenson, CEO, President & Chairman

Tel. [protected]
Fax [protected]

rs2982@att.com (direct)
randall.stephenson@att.com

Here is the web address if you wish to join in the class action law suite against AT&T. http://www.dslspeedsettlement.com/

That's right AT&T is being sued for advertising and charging us for one speed on their DSL service and intentionally providing a slower speed.. UH...HUH... that is AGAINST the LAW...

What can I do to get out of the 2 year contract they scammed me into when I ordered the AT&T "bundle" I did not want the DVR because AT&T told me I would be into a 2 year contract and charged 480.00 early termination fee- I told them I did not want a 2 year contract but they failed to tell me I would have a contract anyway by "leasing" the tv boxes. I have spent hours on the phone to try and disconnect only to be told they have my debit card number and will charge my account. I told them there was not 480.00 in the account and they said they woudl keep hitting the account untill all the money was taken. (this was Mark a so called manager at Direct Tv) I filed a complaint with their dispute department and the called me to tell me that just because AT&T did not tell me I was in a contract it was not thier issue and they would not drop the disconnect fee.
My email is hd1365@hotmail.com

I called AT&T Uverse tonight, and I waited on hold for quite some time, which is ridiculous in the first place. I spoke to a very, very rude customer service representative named Farah (6/30/11 @9:30pm). She asked me some questions to validate my account, and although I answered the question right, she would not let me order HBO because it was my 3rd answer. I can't even imagine what kind of idiot put a policy in place that would prevent a customer from SPENDING MORE MONEY? I asked her to speak to a supervisor, but instead, she transferred me back into the queue. If I did not have a contract, I would absolutely cancel my account. If you are interested in a company that pays minimum wage and hires people that nobody else will hire, AT&T is your company. company with the clients?

AT&T has enormous Customer Service problems. Reps are limited in their ability to handle a problem, or send it up the chain of command.
AT&T expects the customer to resolve their own problem and do all the legwork. Hours of holding, being disconnected, transferred, questioned repeatedly over the same information, etc...are problems that lead to extreme frustration on the part of the consumer.

I'm contacting the BBB in my area, and am so frustrated with this company that I'm calling to cancel my service.

This is why we all have to unite and fight back. If all the victims gathered their over charges and compiled them into a single figure we could have a nice class action law suit against these guys. The way I see it these guys are screwing everyone, why should we have to over pay on services. This is absurd it is like going to a store and seeing that something is 20% off on the label but then when you get to the register you to buy it you find out you have to pay full price. The only difference in the analogy is that at a store, you can leave the product and walk away. With service providers you have to pay a cancellation fee. This is none sense, we all should file our complaints with the consumer rights lawyers on Scam Book. They are suing BidRack right now, it looks like 500 (and growing) people might actually see their refund.

Check out this article: http://www.scambook.com/blog/2011/06/bidrack-class-action-lawsuit-filed/

Consumer protection is up to the consumer, the way I see it. If you don't do anything about it, it will keep happening. If you take action and fight back, you might win, you might lose. If the consumer wins, they will find a new way to scam us. If the consumer loses, they keep doing it. It is a never ending cycle, this is why websites like complaintsboard.com and scambook.com exist.

Maybe the idiots AT & T didn't hire work for Cricket! Where is the consumer protection in this US? It's disgusting, especially in this economy where every dollar counts...we are continually victimized and no one is listening!

I was going to call AT&T to get rid of Cricket...now I think I'll just go buy a set of Walkie-Talkies and forget it!

Maybe the idiots AT & T didn't hire work for Cricket! Where is the consumer protection in this USA? Bought off? It's disgusting, especially in this economy where every dollar counts...we are continually victimized and no one is listening!

AT&T and Uverse in particular are customer service hell. I had their service two years agao and cancelled it when I moved out of state. I returned a modem/gateway and TV boxes to them by their return shipping UPS label and boxes. Then I began to recieve bills for missing equipment...six months later. I called customer un-service and got the run around. I gave them the shipping numbers and they said they would look into it, blah, blah blah... No further communications after that, so I figured it was solved. Six months after that collections agencies start calling about an AT&T bill... By this time I had moved from an apartment and purchased a home in my new city and could no longer find the file of paperwork with the shipping information. I'm still dealing with these idiots and am so mad I can't even begin to explain.

Funny enough I have a friend who had the exact same experience with them but did luckily manage to have the tracking information for AT&T...and had to send it to them - keep in mind that this is a return on THEIR shipping account and they have no records of anything nor can any service rep look it up.

Never do business with AT&T or Uverse they are a customer service hell.

help,

i called in on an problem about certain charges was billed on my statement and i called and spoked t o terry,
she said since your phone has been checked it was o.k. you are responsible for all the calls, i told her i didn't make the call to boston, i'm the only one that live here. (reply) still its from your phone (.66 charges) i ask her what can you do for me, (her reply) the call was made from your phone. i was angry and told her i want to talk to her surperviser, (reply) she would say the same thing, we are all trained to do what surpose to do ! i told her i'll will close my phone ( her reply) we have to charged you ten dollars more for hsi express. i called back ask to speak to a surperviser and they told me it will take 24 hrs. to get back to me. now, its 5-13-10 and the time i have call in was 5-6-10, is this customer service !

thanks.

sherman lee
281 juana ave #205
san leandro, ca 94577
[protected]

We also signed up for the Uverse bundle of phone, internet and cable...bad ideal. They kept applying our bills to our original AT&T phone bill, than disconnecting our service for down payment which required a $45.00 reconnection fee for EACH service! They kept telling us that it was our fault even though it was paid on the bill that was sent! Finally we threw in the towel and cancelled! The next day we took the equipment to the local UPS office to ship back. Thank goodness we kept the tracking forms because a month later they send us a bill for over $900.00! After hours on the Phone with AT&T, they finally tell us everything is cleared. Only to be sent a letter from a Collection agency the next month! After two calls, where they actually tracked the shipment themselves through UPS, they even found that the bill was an error and told us that they were clearing it on their end and would remove it from the credit record. So by now, its been two months and we thought everything was set, we open the mail and low and behold there sits a letter from a NEW collection agency for over $900.00...what next?

My husband came across your article and thought I had written it, our experience was very similar to yours. ATT also needed to do work outside, the technician spent over 5 hours at our house, could not get us connected. In addition, and this was the most painful issue, ATT failed to port our phone number from TWC, and so they gave us a temporary number, they failed I believe a total of 4 times, each time we had to wait 5 days, no way around it they said, it took over a month for us to get service, we spent HOURS on hold, got hung up on numerous times, got put through to the wrong department, again and again to finally complete the loop by ending up with the same department we had gotten through initially (like 45 min earlier !)... It went on and on so many times, we figured we spent several business days on the phone with AT&T.

When they finally got us connected, the service was not what we ordered, the on-demand we wanted for our daughter (which was the main reason we had selected ATT U-verse) was no longer available on the U-Verse we had ordered. First I was told it was due to network difficulties, the on-demand was temporarilt malfunctioning, wait 3-4 days they said, I did and then was told the cartoons were just no longer available unless we upgraded - i.e. pay more money each month. It felt like bait and switch ! We got a free upgrade for a few months.

I have to admit, each time we got credits, but really what we wanted was to receive the service we had ordered and pay our bill accordingly. After ATT successfully ported our home number, they kept charging us for 2 lines for approx. 4 months, I had to call them every month and go over the whole thing, "please dont charge me for an additional line I never ordered and you imposed on us as a temporary fix".

Another sore point : we ordered our service on the internet, got free installation, but of course got charged for it. The customer service agent stated they dont know of internet offers and have no way of checking ! It was a hassle, their personnel should have knowledge of ATT offers...VERY BASIC

I think our first bill was something like $200 higher than it should have been, there were so many mistakes I felt dizzy.

Even if everyone tried to help us, the business processes were simply not in place, they couldn't get it right because it wasn't set up right. We -the customer- paid the price, spent so much time on the phone, mostly on hold, that I am sure if we charged ATT for our time, they would owe us a good chunk of money !

SALES PEOPLE LIED/REBATE ISSUES
I have been dealing with issues from original sales call, misrepresentation of product and installation and what UVerse provided (they did not explain that the phone service was VOIP which would cause problems with a fax machine). I have spoke to numerous reps and have their ID#s only to find out that the next rep only apologizes for the misinformation of the previous rep and will attempt to appease you and talk you into keeping UVerse by offering you a different incentive - that by the way does not happen.

I just found out that I supposedly am not receiving the $250 gift card that was promised to me because at the last minute the rep changed my order to keeping my phone as a regular landline and not VOIP and bundling the package (promising me the rebate) - which I am now being told I will not be receiving. I told them to pull the "recorded call", but they are now telling me they don't really record all calls...interesting...hmmmm. Funny how they say they when you give the name, ID# and date of call and tell them to pull the call.

I am also now being told that my bill will be going up approx $67 per month after my 6 months promo is over and that I will not qualify for any more promotions (as promised in previous phone conversations - I also have the ID # of the rep). Let's see what happens in March. I will be cancelling my UVerse if they think they are raising the price of this mess after all I have gone throught.

I will not give up - I want my rebate and I will do all I can to get it. I do not go quietly. I will call every day if I have to and speak to every manager that works for ATT. They will get so sick and tired of talking to me. If I have to, I might even contact the local paper and see how they feel about ATT pushing their product in the area and not making good on rebates that are promised to customers that have been with ATT for 35 years.

WHAT!? Shame on you!? That's what you call customer service?! Shame on us is right, for being stupid enough for going with a bunch no class idiots like you at AT&T! Eat ### Winnie!

I live in California and the same thing has happened to me! I have been dealing with this problem for 8 months now and am about to switch to Comcast or Dish Network even though I love U-verse, it is just going nowhere.
I also signed up for the $30 $30 $30 deal which was not what I received on my first bill, not even close! They also messed up on my installation by hooking my our U-verse up to the wrong address, that was a whole other dilemma.
I spoke to many different At&t people for hours at a time, getting passed from person to person, nobody was helping us. Not one person would even let me speak to a manager. Recently I finally was able to talk to a manager and he was so rude and wouldn't give me his badge number and even accused me of lying!
My father in-law even works for At&t and is a manager for the tech side. He tried to help us and they gave us a $200 rebate only because our first bill was $380 and it was supposed to be $105! The rebate was great and all but we wanted our bill fixed to what they originally sign us up for!
At&t does not care about their customers and it is obvious they do not care about loosing customers for that matter.

I am sorry for your inconvenience. Here is a solution for you. Even though your understandably upset call the center or the sales person back if you can and get the name of the Regional manager or the General Manager that's what they are there for. They should all have a code as to who your sales person was becuase of your receipt and hopefully you took notes as well. You were pretty explicit in your comment. There are changes being made daily for better service and if given some time there will be some progress as well. The one thing to think about is YOU ARE THE CUSTOMER and that is what MANAGERS are for. If you don't talk to a manager shame on you if you did shame on them if they didn't do anything. The reason for the call center is to verify your account status and if there was a problem that should have been taken care of then. The sales person should help you or refer you to a manager to straighten things out. That type of misfortune makes it bad for the rest of us out there to make an honest living. I would not sell anything to someone that I felt was wrongfully misleading or over thier budget he or she should have known the product better than that as well as the phone center I agree. On the other hand as for the relationship that should be with the customer, this is why, our knowledge is power the sky is the limit, know the product better, also our honesty and our integrity should lie in the relationship with our customers. I wish you well.

I will keep my eye on the postings

Well, here is the sad part about this. I am in florida and was quoted in Jan 2009 that the 2 extra boxes that I needed were 5$ a piece and that i would be on VoIP telephone which would be 30$ a month. I then call back in the beginning of Feb 2009 to finalize and place my order and scheduled my install for the last Friday of Feb 2009. I again was told the boxes were 5$ a piece and that the VoIP service was 30$ a month. I specifically asked what my total was with all my services combined. I was also quoted a total (with my Uverse and Cell bill combined) would be 220$ a month. When my first monthly bill came in it was 248$ a month which is ok since I figured that taxes and FCC stuff would be about 28$ so I shrugged it off. My wife logged into the site and paid the bill. Now, 2 weeks after paying the bill I get a late notice for $248 that would be due by the 18th of April. This kinda shocked me since I made the payment. I called the billing dept and was informed that the boxes went up to 7$ a month and the $248 was just for my Uverse service (not including my Cell service). I asked him when the boxes went up in price and he told me that in Jan 2009 they sent out a notice to thier customers informing them of the change in price for boxes and that VoIP was not going to be available in my area in Feb 2009 as they said. Now, since I was not a Uverse customer, I never got this letter. The billing guy was nice and did apologize and told me that if i wanted to change my service I had to do it online. When I go online to change my service, it wont let me since I have an outstanding balance. Seems they are going to get me anyway they can.

Someone needs to tell these sales agents that they are not just trying to get a sale. They are trying to build a relationship with AT&T and they need to inform the customers of all changes and charges. Seems like I got ripped off and the sales person who I sat on the phone with for 4 hours figured its just one more ### to take advantage of. I wonder if there is anything legal I can do to fight this.

I had it set up with my bank to pay my bills electronically when i noticed my new cell provider sadi missed payment I went back in and saw my bank was still set to pay AT&T and not new phone service. So after talking 2 different peole in 2 different departments giving all my information that i had paid them by mistake and told them the amount that wrongfully got sent to them that I would like my money back.

I then was informed that I would have to go to my bank and get PROOF I sent them the money and fax over to them a request to get my money back that would take 3 to 4 weeks to process and get my money back. I asked if they could just send it back to my bank and they told me they need proof it was my money and came from my bank which I had paid them that way for at least a year or more.

What a joke and thats why I told them I left was because of service like that and I would tell any that would listen not to use there cell phone service EVER!

Since repeated phone contacts with AT&T do not appear to resolve any issues, I filed this complaint with the Better Business Bureau and the Federal Communications Commission:

Issue #1:

I purchased a phone with a 2 year contract from Amazon.com on February 26, 2008. The SIM card did not work, so I called AT&T and they promptly issued a replacement that worked, and I also had my old phone number ported over at that time. I set up my account to receive electronic invoices, and paid my bill online as well. So far so good.

Since I was paying everything online and all payments were current, I didn't open up anything from AT&T. Nothing personal, I simply recycle all junk mail without reading it. I didn't need nor want any advertisements from AT&T. The receipt of junk mail from AT&T is not my complaint. This only is to illustrate why I hadn't noticed this situation sooner. One day I was bored and actually opened up one of the envelopes from AT&T, so see a bill for about $450 for a number that I had never had and a threat to send me to collections. I promptly called AT&T. Upon hearing of my situation, I was transfered to their Fraud department. They determined that it wasn't actually Fraud, but simply a mistake on their part for having this extra account open in my name, and since there was no activity on the account proving that I never had it, the customer service representative said they'd take care of it and I wouldn't owe anything.

If this is actually what happened, I would have nothing to report.

So I shredded the bill as I do with all my paper work. Why keep it around if everything is taken care of?

A few weeks later I started receiving calls from collections. I ignored them at first, thinking that once AT&T contacted them that I owed them nothing they'd stop calling. Well, that didn't happen. So I called AT&T back thinking they simply neglected to stop collections on the account that they were in error on. Nope. I initially had an extremely rude AT&T "customer service representative" who belittled me for getting a cell phone that I couldn't afford and not paying my bills. Huh? I could afford my bills just fine, but simply saw no reason to pay for an additional phone number that I never authorized AT&T to put in my name in the first place. So I hung up, and perhaps that was rude on my part, but I wanted someone reasonable to talk to. I got another representative that again said this was all my fault and I owed the bill. I'm not sure if I went through another one or two representatives, but I finally reached someone who looked at the notes from the initial call, understood what was happening, and took care of canceling the account that never should have existed to begin with. I wish I knew her name, because she actually took care of it. Case closed. I never received another bill for that number and after a few weeks collections stopped calling. And I wouldn't bring up this issue except it wasn't an isolated incident.

Issue #2:

At the time, I did legitimately have two cell phone accounts (Issue #1 above dealt with a third erroneous account in my name). As of June 2008, I had no more use for the second phone, and since I was no longer under contract with that phone I called AT&T and told them that I wanted to pay my account for that phone in full as of that day and cancel the account. They did succeed in canceling the account.

I then received a paper statement (I now knew to open up everything from AT&T even tho I set up for electronic statements) for that phone for the following month. I called AT&T and told them that I had previously called to cancel the account and paid the account in full and wished for these charges to be reversed. I was told that would happen.

It didn't.

I received a bill the following month for two months of service. I called AT&T again and again asked for the charges to be reversed. I was again told they would be.

They half were. One month had been removed, the other month remained. Again I called AT&T, and again I was told it was taken care of.

I received a call today from a "resolution center" that said that if I didn't pay the $79 right here and now for the balance on my AT&T account that it would go to collections and be reported on my credit. So not only had I been repeatedly informed by AT&T that everything was taken care of when it wasn't, I got bullied into paying for a month of service I never received.

Contact with AT&T a few years back resulted in our assuming an "all-in-one" telephone account that covered three (3) telephones (one business, one personal and one a dedicated fax line). We paid the statements with two (2) checks, one business account and one personal. On one occasion AT&T lost the personal check and we had to replace it with a new (the original cost us for a stop-payment).

Then we were contacted by the 'new' AT&T and advised they could save us money by changing the account. Done. The final bill from the 'old' AT&T arrived. We paid it with the usual two checks. We got a closing bill for $27.66. We called and advised the processing office that the bill had been paid in full. They said we had to prove that, so we went to the bank and got the cancelled checks, filled out the AT&T forms and were advised they would launch an investigation. It has been 5+ months and we are still receiving collection letters and threats of disconnect and now one from a collection agency (independent).

We were provided with claim numbers and told that a resolution letter would arrive soon -- when? We have a superior credit rating as we have always paid both our personal and business invoices in a timely manner. What this company is doing is jeopardizing our credit and trying our patience.

I'm telling you they won't let me cancel my service until I pay $846.00 dollars because my bill is $1, 605.00 and they won't let me turn it off myself, they said it was going to be shut off Oct.2 and would not let me do it before that, because they want to charge me more money.

They are charging me to much for my combined billing, home phone, internet, tv, and wireless all these on 1 bill and they charge me 79 dollars for some stupid tax every month.

your problem w/at&t sounds alot like mine: billing for no service, RUDE and uninformed customer service, none of them have a supervisor, or manager above them (I guess i was talking to the ceo each time i called to complain...ha!), refusal to work w/customer's erroneous charges, and unable to admit they were the source of the problem. when i worked for at&t i would have gotten fired for that kind of behaviour. apparantly at&t doesn't care anymore. as a result, i don't care about that. i spread the word to all my friends and family and they have stayed away from at&t. they have all complied. maybe this is the only way to get their attention. i am also filing a complaint w/better business bureau. not that it will do any good, but at least it's my way of sticking it to them. BEWARE OF AT&T!

Won't Stop calling Scam Artist - Call Center

Derek Simmons
Cyber Representative
AT&T Advertising & Publishing
9315 Olive Blvd., St. Louis, MO 63132
[protected] ext. 83579
[protected]
[protected] fax
Ds008u@att.com

Had to speak to a total of eight people over the course of a month to find out exactly what all the bogus and hidden charges were. Asked to cancel service many many times before it got disconnected, but they still tried to charge for it.

For a huge filthy rich behemoth they sure are behind the times technologically. Collections does not have access to all account notes. Customer service does not have access to collection's notes.

Bottom line - do yourself a favor - pay someone else more just to avoid at&t at all costs! Beware - this company will cost you more due to their incompetence.

They don't deserve your hard-earned money. At&t stands for "ay, take this!".

ATT suck suck suck suck suck suck suuuuuuck!

seriously, they suck so bad

I have never been so disgusted with a TV net work as I have been with DISHNETWORK. I get home from work at midnight and start watching a movie and it goes off in the middle of the movie. I get an error screen that says contact customer support. So I call the number and get a recording that says I have reached "support" after hours. I never got that with Cox Cable. I could call them 24/7 and get a very helpful tech that would solve my problem (which was very few) I spend most of the time I would spend watching TV trying to reach a TECH. They say it will cost me $180.00 to get out of my contract. The very moment my contract is up I will leave this crappy DISHNETWORK and go back to Cox Cable.

I have dish net work I cannot get the braves home games they said i would get them. I want to get the games. I was promised them. I want to cancel this network and get direct tv. without a to so please get me where we can see the games.jrp

I have been double billed on my debit card March thru July of this year because a cust service rep failed to cancel my old number out when I got a new phone with a new sim card. When I called cust service they offered one month of free service. This is not right! They know it costs more to hire an attorney than what the refund would be so they get away with this. From what I read this sounds like a practice that has been going on for some time. Vesta claims that when we accept the phone service we are giving up our rights to a refund. I wonder how much this makes them in a year?
Debra Messer

Vesta processes millions of prepaid recharge payments each month on behalf of telecom companies and their customers. We continually monitor orders for unauthorized or fraudulent use of payment devices, and actively work with customers to resolve any issues or disputes promptly and fairly. This is evidenced by our “A” rating by the Better Business Bureau.

If you have questions regarding a charge from Vesta on your credit card bill or bank statement, email ecustomersupport@trustvesta.com
or call toll free [protected]. A representative will be glad to assist.

Vesta made 2 unauthorized deductions from my checking account. Apparently they took info off of one of my checks that I mailed to pay an outstanding AT&T bill for my cousin. I went straight to my bank and signed an affidavit stating that I did not authorize the ACH transactions. They said I should have my money back in 2-3 days.