AT&T’s earns a 2.2-star rating from 2171 reviews, showing that the majority of telecommunications consumers are somewhat dissatisfied with service and connectivity.
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rip off
I received an email from AT&T informing me I had been awarded $25 gift certificate for opting to use their no-paper email billing system. Great! When I went on line I discovered the rip off.
In order to use the certificate one had to choose a restaurant. Despite the fact that there were no restaurants near where I live, I scoped out those in cities I could drive to. Then I discovered that in order to use the $25 gift certificate - depending on the type of restaurant - I had to order at least $30, $45, or$50 or more of food. Then I saw that restaurants tagged on anything from 18%-27% gratuity BEFORE deducting the gift certificate.
If this was not enough, some restaurants only issued $10 gift certificate (no mention as to what one could get for the balance).
So, then I opted to use the $25 gift certificate for merchandise and went to the fruit section to discover I would need to order $75 worth of product and pay shipping & handling.
I am a senior citizen living on minimum income. Why would I opt to drive long distance to a restaurant to pay $20 or more just to redeem the AT&T certificate.
I tried telephoning AT&T but they put me through to Restaurant.com. First, after explaining the difficulties in using the certificate I asked if I could receive $25 to use at other restaurants closer to home, or have it put as a credit against my telephone/DSL bill. Not understanding that I was talking with Restaurant.com the answer was no. I requested to speak with a supervisor and she just said that it was their organization that sells the gift certificates to AT&T and that is the way it is set up.
In my opinion AT&T can keep their gift certificates - they are worth nothing if they cannot be used to redeem $25 worth of product.
I hope others will complain about this so AT&T understand that giving with one hand and taking with another is typical of today's customer-no-customer service!
Maureen Page
Covington, GA
The complaint has been investigated and resolved to the customer’s satisfaction.
cs reps in india asking reps in usa to translate questions!
I've never spent so much time attempting to get the simplest information...spent over 10 1/2 hours total to be placed on hold for literally 85% of that time! Reps in India continue to call me "sir", even though I"ve explained over and over that I'm a WOOman...only able to respond to something specifically listed on the page in front of them, rather than listening to the TRUE nature of my question, then placing me on hold to call USA reps to get an interpretation of what I needed...getting back on the line with me to give me a completely unrelated response, causing me to repeat the issue, be placed on hold again, receiving same inappropriate response, requesting to speak with a supervisor who referred me to yet another department (this being the third transfer, where ALL personal ID info had to be request AGAIN...and 2 of the 3 times they could not verify my account information, asking me to repeat this AGAIN, before going through the entire process of relating the problem & asking a specific question, only to receive YET ANOTHER inappropriate response! I hung up, took apart my new computer & am returning it, resorting to keeping & using my dysfunctional Dell so that my wireless network will recognize me again so I can get back to work...TOTAL TIME USING MY AT&T CELL PHONE MINUTES TO GET NOWHERE 5.28 hours
TOTAL OVERAGE CHARGES FROM AT&T CELL PHONE SVCS $108.99
Unfortunately, there are limited options for ISPs in this area, so threatening to jump from the AT&T frying pan would mean landing in the Comcast fire, which I've already divorced for the LAST TIME! WHY HAS CORPORATE AMERICA DECIDED TO OPT OUT OF ACCOUNTABILITY, RATHER THAN MONOPOLIZING US SCRAMBLING WORKER BEES TO A COMPLETELY FRENZIED STATE!?!
The complaint has been investigated and resolved to the customer’s satisfaction.
billing /charges/ attempts to disconnect
AT&T is the worst!
1st they charged me $120 to have a phone line fixed, when I pay for in-line plus. Called them 4 times, over 3 monts to have charge removed. Finally they removed chrg from bill, and then continued to bill me the late charge for not having paid the $120 in a timely manner (?). After a month, they removed the bogus late fee, then it showed up again on the next bill. Took 5 months total to resolve. Customer serv ppl were rude and demeaning on several of the calls and the others would say they will take care of it and just did nothing after u hang up.
2nd- When I tried to cancel my phone and internet with them several months later- they told me they couldnt do it over the phone, I had to submit online. I did. Gave them all the info to discontinue service immediately, thru their own website- included address and phone#. They send me an email 3 days later asking me to stay and they will give me $25 credit on my bill. I say 'thanks, but no thanks- please disconnect service'. They send me another email 4 days later saying they need additional info before they can discontinue service, ie- phone number, address, reason. Now you see their tactic, delay- delay- delay- by this time Im already up to another week or more of being billed for services Im no longer using and had asked to be disconnected. I send them one final email and let them know that all info was on the original rqst to cancel and that if its not done promptly I will report them to the Texas Office of the Attorney General as well as well as report them to the Federal Trade Commission and the Texas Department of Licensing and Regulations. FUNNY- I get an automated phone call within the hour stating that services are being disconnected.
They are the WORST company to deal with. So many choices out there, you would think they would have better customer service.
I will NEVER deal with AT&T again!
The complaint has been investigated and resolved to the customer’s satisfaction.
Here are the phone #'s, Address, Email, of AT&T’s CEO. Maybe he can get something done because AT&T Customer Service surely will not.
AT&T Inc.
175 E. Houston
San Antonio, TX 78205
ATTN: Randall Stephenson, CEO, President & Chairman
Tel. [protected]
Fax [protected]
rs2982@att.com (direct)
randall.stephenson@att.com
Here is the web address if you wish to join in the class action law suite against AT&T. http://www.dslspeedsettlement.com/
That's right AT&T is being sued for advertising and charging us for one speed on their DSL service and intentionally providing a slower speed.. UH...HUH... that is AGAINST the LAW...
air card from at&t
My laptop quit working and I could not used my air card. I tried to get at&t to change out my aircard so I could used it on another computer. I needed an aircard that plugged into a USB port instead of the normal way the cards plug in. My card was not faulty it was fine but my new computer only has a USB Port. Basically there was nothing at&t would do to help me. I could not use the old card and they would not change mine out for a USB style one. I told them I was going to cancel my service as I can no longer use the card. At&T did allow me to cancel my service. Whis is really stupid on their part. I am angry enough now that I will no longer do business with them. I will soon also cancel my cell phones. Whoever is the idiot who makes their policies they need to replace. They are not interested in keeping business or satisfying their customers.
The complaint has been investigated and resolved to the customer’s satisfaction.
rewards program scam!
Warning! Do not change your internet service to at&t and think you will get the $125 rebate that was promised! I changed my service from comcast on march 3, 2009, primarily for the purpose of the $125 rebate. I did all of the dirty work (Crawling around under desks and tables to unplug the old and plug in the new wires, etc.). I was told by at&t personnel at the time i placed my order that, not only would i get the $125 rebate, but i would get an additional $50, plus a $50 gift card for the change in internet service and other bundling additions. I got the $50 gift card last week. When i checked the rewards center, i saw a $50 rebate listed, but nothing about the $125! I spent over 2 hours on the phone yesterday -- a beautiful saturday afternoon -- to be transferred time after time and be told time after time -- that they could not "stack" the rewards! Huh? Stack? First of all, i changed because of the $125. Period. The additional rewards were told to me and i was unaware of them. Even if what they say is the case (Which was never disclosed), would not a reasonable person expect to receive the largest reward over the smallest? I was livid! I will be switching my service back after this is taken care of. I will never trust at&t again as they do not stand behind the promises made by their sales folks nor their written propaganda that is mailed! Seems to me that this should be a federal offense to use the mail system to send fraudulent material! In any event, i was eventually told they would credit my phone bill $75 (Only after i asked to speak to a supervisor after being told the customer service clerk could do nothing, and never offered me the opportunity to go to someone who could -- until it was i that specifically asked to speak to the supervisor). I, of course, accepted the gesture, but i am not happy as i was totally scammed into thinking i was getting the $125 reward for switching my internet service. Lies, lies, lies -- shame on you, yet again, at&t. Somewhere on another blog, it was suggested that a class action suit should be filed and i am all for it. Sign me up!
I agree wholeheartedly. I switched in August 2008 and was told again and again that I would receive $150 in the mail. Even though they say they record the conversations, AT&T claims they have 'no record' of the 3 or 4 phone calls I made to ask where the check was. TOTAL SCAM!
scam artists
I was told that they can only give internet and phone packages, that i could not just get the internet. If i was to cancel it would only be $99. I agreed and ever since have been sorry, my monthly bill was suppose to be $75 and i have not seen a bill even close to this ever. When i finally found out that i could get just the internet, called dry loop. They charged me $400 to cancel and i have been on the phone with their horrible customer service at least once a month. They will tell you anything you want to hear, do nothing about it and you will wait again on the phone for ever, every month. I now have just the dry loop, and my bill was suppose to be $50, not even close again. First bill i get is $110, and they are still billing me for the services that i canceled. ANYONE reading this, I would highly recommend to just use your local library computers. This has been a night mare and going to cost me well over $1000. And still be better than just keeping the service.
Chad
The complaint has been investigated and resolved to the customer’s satisfaction.
Call center, on hold for over 30 minutes without an answer to redeem a phone card sent "in appreciation" of my business. Some sign of appreciation. Also, they say the call center is open till 9:00 but call at 8:45 and they say they are closed. "Excellent customer service"? I don't think so!
This month I am finally saying good bye to AT&T and their little friend Direct TV. We are a military family and get moved around quite a bit. When we first moved to the Tampa area, we were told that Bell South was the only telephone provider in the area, and we were trying to get our utilities set up at our new residence. As all of you probably know by now, Bell South is none other than AT&T, and like many of the banners and ads on the net, we were suckered into the plan that they advertise for $99.99 for your phone, high-speed internet and Direct TV...
Let me say this... last month I paid out $114.14 for just my phone and my internet ( and I only made three outgoing calls on my house telephone), AND another $84.49 for Direct TV... that is $198.63, almost TWICE the rates that AT&T are advertising! I didn't have anything fancy... No premium stations (Just the basic type programming with more informed channels than anything else), no HD, nothing like that at all, except the extra $4.99 for an additional receiver. My internet which was supposed to be $19.95 a month was costing me $49.95 a month. All of this and wait till you hear the loveliness of the rest of the story. AT&T charged me an installation fee to have the service turned on ( which everyone does for the most part) and gave me my phone number. OK I asked if I can have it arranged for the bill to be due on or shortly after the first of the month or on or after the 15th of the month because that way we can focus it around my husbands pay periods. They say no problem... We get a bill due on the 27th of the month. I call and ask them if they can change the bill date... they tell me that they can...IF I want to change my phone number AND pay them $65! I tell them that they will get their money on the first of the month... their representative then proceeds to tell me that since it is my husband's name only on the phone bill that she cannot talk to me, and hangs up. We then decide to buy a house here... we need to have the phone turned off at the old house and on at the new house...we are keeping the same #. Well they charge us another 'establish service fee' and are now paying two at the same time for a period of a few months!
Ever since then I have been dealing with these outrageous always changing phone rates and other charges (last month I paid Direct TV online and their computer system was apparently down... I went through the steps of making the payment online got an e-mail and a confirmation number of my payment) and got called several times by Direct TV asking me where my payment was... I gave them the information that they sent to my e-mail... and they said that they didn't get paid. I checked my bank, and apparently they never debited my account, so I told the rep to re-submit the payment when I was on the phone (for which they charged me $5 that they didn't tell me about I found that on the next month's bill, with a late payment fee of $2.99 due to their screw up.)
I also have the lovely representatives who place a 'courtesy' call to me every month, on the 28th letting me know that my phone bill needs to be paid. They always ask for my husband who is almost never here, but in some other country on the other side of the world someplace... and they say things to me like 'Did you know that your bill was due yesterday?' I am always like I sure did know that my bill was due yesterday, and I have asked you to change the billing date a hundred times. You won't change it for me unless I pay you $65. You will get paid on the first ( and they always get paid in full). Since when did the phone company become loan sharks?
I did a little research and found out that our small local cable company offers HD TV with many more channels than Direct TV, telephone service with unlimited long distance and internet service for $125.64 a month ( including all taxes)... a $70 savings for us... with no strings attached. Guess what... we switched... Direct TV were such ### to tell us that we are obligated to keep their rip-off service for 18 months and they can charge us an early termination fee and that they have our bank account numbers and can take our money... blah, blah, blah. In another place we were with SBC who provided excellent service with satellite service and we were under no such obligation... they (Direct TV) told me about the expense of their equipment and how expensive it is, which is what warrants them making you contract for 18 months [which their rep who comes to hook you up never tells you about]. My husband does VOIP and satellite communications currently with the military... he was telling me expensive? Yeah right, it is why they tell you to pull the transmitter off the dish when you discontinue service and the boxes don't work without active cards. They just want you to think that to condone WHY they are going to TRY to charge you for 18 months of service.
In my opinion I think all of us who have been taken advantage of by this company needs to open their mouths and just say NO to this money grubbing company who doesn't care one bit about its customers and only about their profit margins! These people make Verizon look like saints!
I recently got back from college, and during my time there, my credit was nearly ruined, and I was charged 300 dollars, that I didn't have, because AT&T refused to run off my phone service.
I contacted the company to get a phone line at the dorms I was staying at, so I could stay in contact with my parents. After the semester was almost over, and with a month left in the semester, my phone mysteriously stops working. After MANY attempts to call the company and figure out what was going on, I finally got fed up and disconnected my phone, and go home.
Fast forward 6 months later, we receive a bill in the mail (at my parents house) for 300 dollars from at&t. Aggravated, we call the phone company, only to find out they reconnected the phone WITHOUT OUR PERMISSION. When we ask them to disconnect it again, and wave these fees, considering I didn't even live there anymore, they start trying to bribe us to stay by saying they could get us a 200 dollar federal voucher if we stayed. Immediately, the red flag for scam went up, and we declined.
AT&T in Carthage, TX is ripping off the government to try to keep customers from disconnecting! AND reconnecting service after people have been disconnected without the person's permission!
I have received a Collection Notice, from GC Services and from AT&T Advertising & Publishing.
They started a yellow page ad with us and after one month into the ad they accidentally cancelled our forwarding phone number which was the yellow page phone number. We had to do a forwarding number because we relocated. So the yellow page ad no longer worked because AGAIN they accidentally cancelled the number. By the time we found out about it they said the number could not be reused. So, the ad was useless.
They said the mistake was their fault, NOT ours. So the bill would be reversed. and we would not be responsible for it. this was when the bill was about $2300.00. I ask them not to send anymore notices and to contact the collection agency, they said they would.
6/10/08
I now am receiving bills from just At&t Advertising, now the bill went from about $3000.00 to $ 4000.00.
7/1/08
The bill now has jumped from $4, 069.83 to $8, 226.77. How is this possible that the bill has DOUBLED in ONE MONTH when I haven’t had advertising since January of ’07? Amazing!
I looked on the $8K bill and it says I have advertising with them on a phone number that does not exist. I would love your help. We are a very small self employed person and can not afford to pay a bill that dose no good for us.
When I first opened my phone account with AT&T, they required a $500 deposit because I don't have a credit card. They assured me that I would get the deposit back after one year. Exactly one year later I called asking for my money back and they said they would "process that request."
A week later I called back to see what was going on. "Your check has been mailed" they told me. After more than 10 business days without my check, however, I called back. "Where's my $500?" I asked. I had rent due, I had groceries to buy, and AT&T still hadn't given me my money. After more than an hour on the phone, juggled from person to person, finally someone thought to look up where the check had actually been sent. They mailed it to my OLD ADDRESS. No one asked me where I lived when they sent the check there, no one verified anything.
Afraid that my old residence would no longer be forwarding my mail, I asked them to cancel the check and to electronically deposit the money into my back account. "I'll have to ask about that" was the reply. Many minutes later, "I'm sorry. We're just going to have to send you another check."
Weeks later. No check.
I call AT&T asking, "Where's my $500?"
"Oh, that request is still being processed, " a woman told me. "It will be sent no later than Feb 27."
"Feb 27?" I said. "I was supposed to get that money Jan 16!"
Her reply was, "But look at it this way, your check will come just in time for Easter dresses!"
Easter dresses. I swear that's what she said.
Feb 27 came and went and still no sign of my money. Today I checked my online AT&T account and to my horror, I noticed that I had $450 of credit towards my phone bill. That's where my money ended up. They never sent ANYTHING. Instead, my money is sitting online, automatically being consumed by my phone bill.
It has been almost 2 months since I was supposed to receive my $500. I have tuition and rent to worry about and AT&T has handled my situation ridiculously unprofessionally. I will be switching service providers AS SOON AS my contract is up.
Here are the phone #'s, Address, Email, of AT&T’s CEO. Maybe he can get something done because AT&T Customer Service surely will not.
AT&T Inc.
175 E. Houston
San Antonio, TX 78205
ATTN: Randall Stephenson, CEO, President & Chairman
Tel. [protected]
Fax [protected]
rs2982@att.com (direct)
randall.stephenson@att.com
Here is the web address if you wish to join in the class action law suite against AT&T. http://www.dslspeedsettlement.com/
That's right AT&T is being sued for advertising and charging us for one speed on their DSL service and intentionally providing a slower speed.. UH...HUH... that is AGAINST the LAW...
What can I do to get out of the 2 year contract they scammed me into when I ordered the AT&T "bundle" I did not want the DVR because AT&T told me I would be into a 2 year contract and charged 480.00 early termination fee- I told them I did not want a 2 year contract but they failed to tell me I would have a contract anyway by "leasing" the tv boxes. I have spent hours on the phone to try and disconnect only to be told they have my debit card number and will charge my account. I told them there was not 480.00 in the account and they said they woudl keep hitting the account untill all the money was taken. (this was Mark a so called manager at Direct Tv) I filed a complaint with their dispute department and the called me to tell me that just because AT&T did not tell me I was in a contract it was not thier issue and they would not drop the disconnect fee.
My email is hd1365@hotmail.com
terrible customer service
This is the letter I sent to AT&T Corporate:
This letter is an explanation of why we decided to cancel our installation with AT&T U-verse. The sequence of events that led to this decision would be laughable if they were not true. We are now satisfied Time-Warner customers, and the following explains why.
On March 31st, 2009 at 7:37pm I scheduled installation with AT&T U-Verse for high speed internet, digital phone, and cable TV service. I was initially surprised that the earliest appointment we could get was Sunday, April 12th, 2009, almost two weeks later, but attributed that to your system’s popularity.
On that Sunday, I was visiting relatives in Missouri, so my husband met the technician. After about 20 minutes the technician told my husband that there was no signal at our house and that external work would have to be done in our area in order to complete the installation. Here is where the story gets interesting.
The technician told my husband that someone would call him when the problem was fixed so that we could reschedule the installation. No one called on Monday, so on Tuesday, April 14th, 2009, my husband called AT&T, trying to find out what was going on. He talked to several customer service representatives, none of whom could tell him what was going on with our installation. He was told that someone would call him back and let him know the situation. But, no one called him on Tuesday, or on Wednesday.
I returned to Austin late Wednesday afternoon. When my husband returned from work that day, he announced that he had spent at least two hours that day on the phone with AT&T, trying to get some information. He finally got in touch with someone in the Engineering department who (does this sound familiar?) said that someone would call us back. Are you surprised to find out that no-one returned our call?
Wait, this gets better. On Thursday, April 16th, 2009 I took over the AT&T chase. The first customer service employee I talked to was named Chris. I have to tell you, everyone I talked to tried very hard to help me. They were invariably friendly and personable, but totally ineffective in getting our problem resolved. So, Chris looked at our record. He said that it looked to him like our problem HAD been resolved. This was interesting, since no-one had called to let us know, but never-mind. Chris went ahead and rescheduled our installation. He wanted to reschedule it for Monday, April 20th, but I told him I had a doctor’s appointment that morning. He found what appeared to be an available appointment on Friday morning, April 17th. I told him to go ahead and schedule our installation for Friday, which he assured me that he had done. I also decided at this point to make an appointment with Time Warner as well. If AT&T couldn’t get us installed by Tuesday, April 21st then our business would be going to Time-Warner instead.
Our appointment was supposedly between 8 and 10 am on Friday, April 17th. At 9 am on Friday I called dispatch, just to make sure everything was on schedule. But dispatch had no record of our appointment on Friday! They had us set up for an appointment on Monday morning, in spite of the fact that I had told Chris that would not work.
So, it was back to customer service for me. This time my customer service rep was named Yvonne. Like everyone else she was unfailingly polite and attempted to be helpful. However, she thought putting me on hold was the way to go, which she did as she tried to figure things out. I watched the clock, and I was on hold for a total of 45 minutes with Yvonne, during which time she could not tell if the problem on our line was resolved or not. She finally told me that she was trying to talk to dispatch and engineering and seeing if they could get someone out to our house the following day (Saturday). She PROMISED me that someone would call us back – either her or her manager. Yvonne sounded very sincere, and I think she was, but the system thwarted her too. No one returned my call.
Around 3 o’clock that afternoon I received an automated message from AT&T confirming my appointment for Monday morning April 20th! This flabbergasted me. I suppose AT&T had decided that by golly I was going to have that appointment on Monday morning whether I wanted it or not.
By this time I was feeling a bit fatalistic about it all. Part of me really wanted AT&T to show up Monday morning while I was at the doctor’s, but I went ahead and followed the prompts to speak to an operator. This time I talked to someone named Frank. Frank probably thought I was a bit crazy. The first thing I said was – don’t put me on hold, I’ve been on hold enough today! Frank assured me that he never put anyone on hold, and that he always called people back. I started laughing. I said well okay then, let’s hang up and you call me back. If you call me back you’ll be the first person from AT&T to have actually followed through on that promise!
So we hung up, and lo and behold! Frank DID call me back. I was impressed. I guess if you lower expectations enough through poor service eventually your customers are grateful for whatever slivers of respect they can get!
The best Frank could do for me by then was an appointment on Tuesday, April 21st between 12 and 2. Time-Warner was looking better all the time, but I let the appointment stand.
Over that weekend my husband and I discussed the situation and finally came to a conclusion. It simply was wrong for us to go ahead and install services from AT&T at this point. AT&T no longer deserved our business and should not be rewarded for the way they had treated us this week.
On Monday I called AT&T one last time to cancel our appointment. This time I talked to someone named Terri. Terri went through the usual litany of how you all were so sorry to lose our business and was there anything they could do to win back our service? I told her that at this point there was nothing they could do to make me change my mind, but if they wanted to give us a month of free mobile phone service to make up for the inconveniences we had suffered, well that would be great. Strangely, Terri did not take me up on my suggestion. She did, however, really, really want to put me on hold. I decided to pass on that, and terminated our call.
I know this is a long letter, but it was a very long week for us. I honestly feel sorry for the many nice people I talked to at your company this week that tried so hard to help me but were stymied at every turn by what appears to be a broken system.
We are now happy and relieved to have all of our services installed by Time-Warner. Rest assured that if anyone asks me which cable/internet/digital phone provider I would recommend, I will be happy to tell them my story.
A copy of this letter will be going to the Austin-American Statesman, the Better Business Bureau of Austin, and to Angie’s List.
Sincerely,
Lynn Nill
I suggest you do what we did - write a letter and send it to your local newspaper, to the CEO and District manager for AT&T Uverse, to Angie's List (worth the membership fee) and the BBB for your area. We DID get their attention after that and did get some compensation. They have a lot of work to do before they are an even remotely viable alternative for cable-internet-landline service, IMHO.
I called AT&T Uverse tonight, and I waited on hold for quite some time, which is ridiculous in the first place. I spoke to a very, very rude customer service representative named Farah (6/30/11 @9:30pm). She asked me some questions to validate my account, and although I answered the question right, she would not let me order HBO because it was my 3rd answer. I can't even imagine what kind of idiot put a policy in place that would prevent a customer from SPENDING MORE MONEY? I asked her to speak to a supervisor, but instead, she transferred me back into the queue. If I did not have a contract, I would absolutely cancel my account. If you are interested in a company that pays minimum wage and hires people that nobody else will hire, AT&T is your company. company with the clients?
AT&T has enormous Customer Service problems. Reps are limited in their ability to handle a problem, or send it up the chain of command.
AT&T expects the customer to resolve their own problem and do all the legwork. Hours of holding, being disconnected, transferred, questioned repeatedly over the same information, etc...are problems that lead to extreme frustration on the part of the consumer.
I'm contacting the BBB in my area, and am so frustrated with this company that I'm calling to cancel my service.
This is why we all have to unite and fight back. If all the victims gathered their over charges and compiled them into a single figure we could have a nice class action law suit against these guys. The way I see it these guys are screwing everyone, why should we have to over pay on services. This is absurd it is like going to a store and seeing that something is 20% off on the label but then when you get to the register you to buy it you find out you have to pay full price. The only difference in the analogy is that at a store, you can leave the product and walk away. With service providers you have to pay a cancellation fee. This is none sense, we all should file our complaints with the consumer rights lawyers on Scam Book. They are suing BidRack right now, it looks like 500 (and growing) people might actually see their refund.
Check out this article: http://www.scambook.com/blog/2011/06/bidrack-class-action-lawsuit-filed/
Consumer protection is up to the consumer, the way I see it. If you don't do anything about it, it will keep happening. If you take action and fight back, you might win, you might lose. If the consumer wins, they will find a new way to scam us. If the consumer loses, they keep doing it. It is a never ending cycle, this is why websites like complaintsboard.com and scambook.com exist.
Maybe the idiots AT & T didn't hire work for Cricket! Where is the consumer protection in this US? It's disgusting, especially in this economy where every dollar counts...we are continually victimized and no one is listening!
I was going to call AT&T to get rid of Cricket...now I think I'll just go buy a set of Walkie-Talkies and forget it!
Maybe the idiots AT & T didn't hire work for Cricket! Where is the consumer protection in this USA? Bought off? It's disgusting, especially in this economy where every dollar counts...we are continually victimized and no one is listening!
AT&T and Uverse in particular are customer service hell. I had their service two years agao and cancelled it when I moved out of state. I returned a modem/gateway and TV boxes to them by their return shipping UPS label and boxes. Then I began to recieve bills for missing equipment...six months later. I called customer un-service and got the run around. I gave them the shipping numbers and they said they would look into it, blah, blah blah... No further communications after that, so I figured it was solved. Six months after that collections agencies start calling about an AT&T bill... By this time I had moved from an apartment and purchased a home in my new city and could no longer find the file of paperwork with the shipping information. I'm still dealing with these idiots and am so mad I can't even begin to explain.
Funny enough I have a friend who had the exact same experience with them but did luckily manage to have the tracking information for AT&T...and had to send it to them - keep in mind that this is a return on THEIR shipping account and they have no records of anything nor can any service rep look it up.
Never do business with AT&T or Uverse they are a customer service hell.
help,
i called in on an problem about certain charges was billed on my statement and i called and spoked t o terry,
she said since your phone has been checked it was o.k. you are responsible for all the calls, i told her i didn't make the call to boston, i'm the only one that live here. (reply) still its from your phone (.66 charges) i ask her what can you do for me, (her reply) the call was made from your phone. i was angry and told her i want to talk to her surperviser, (reply) she would say the same thing, we are all trained to do what surpose to do ! i told her i'll will close my phone ( her reply) we have to charged you ten dollars more for hsi express. i called back ask to speak to a surperviser and they told me it will take 24 hrs. to get back to me. now, its 5-13-10 and the time i have call in was 5-6-10, is this customer service !
thanks.
sherman lee
281 juana ave #205
san leandro, ca 94577
[protected]
We also signed up for the Uverse bundle of phone, internet and cable...bad ideal. They kept applying our bills to our original AT&T phone bill, than disconnecting our service for down payment which required a $45.00 reconnection fee for EACH service! They kept telling us that it was our fault even though it was paid on the bill that was sent! Finally we threw in the towel and cancelled! The next day we took the equipment to the local UPS office to ship back. Thank goodness we kept the tracking forms because a month later they send us a bill for over $900.00! After hours on the Phone with AT&T, they finally tell us everything is cleared. Only to be sent a letter from a Collection agency the next month! After two calls, where they actually tracked the shipment themselves through UPS, they even found that the bill was an error and told us that they were clearing it on their end and would remove it from the credit record. So by now, its been two months and we thought everything was set, we open the mail and low and behold there sits a letter from a NEW collection agency for over $900.00...what next?
My husband came across your article and thought I had written it, our experience was very similar to yours. ATT also needed to do work outside, the technician spent over 5 hours at our house, could not get us connected. In addition, and this was the most painful issue, ATT failed to port our phone number from TWC, and so they gave us a temporary number, they failed I believe a total of 4 times, each time we had to wait 5 days, no way around it they said, it took over a month for us to get service, we spent HOURS on hold, got hung up on numerous times, got put through to the wrong department, again and again to finally complete the loop by ending up with the same department we had gotten through initially (like 45 min earlier !)... It went on and on so many times, we figured we spent several business days on the phone with AT&T.
When they finally got us connected, the service was not what we ordered, the on-demand we wanted for our daughter (which was the main reason we had selected ATT U-verse) was no longer available on the U-Verse we had ordered. First I was told it was due to network difficulties, the on-demand was temporarilt malfunctioning, wait 3-4 days they said, I did and then was told the cartoons were just no longer available unless we upgraded - i.e. pay more money each month. It felt like bait and switch ! We got a free upgrade for a few months.
I have to admit, each time we got credits, but really what we wanted was to receive the service we had ordered and pay our bill accordingly. After ATT successfully ported our home number, they kept charging us for 2 lines for approx. 4 months, I had to call them every month and go over the whole thing, "please dont charge me for an additional line I never ordered and you imposed on us as a temporary fix".
Another sore point : we ordered our service on the internet, got free installation, but of course got charged for it. The customer service agent stated they dont know of internet offers and have no way of checking ! It was a hassle, their personnel should have knowledge of ATT offers...VERY BASIC
I think our first bill was something like $200 higher than it should have been, there were so many mistakes I felt dizzy.
Even if everyone tried to help us, the business processes were simply not in place, they couldn't get it right because it wasn't set up right. We -the customer- paid the price, spent so much time on the phone, mostly on hold, that I am sure if we charged ATT for our time, they would owe us a good chunk of money !
sales bait & switch
Where do I begin? the sales agent (whom at&t later blamed for my billing mistake) sold me a bundle package at a 12-month rate of $30-$30-$30/month. I still have the promo offer at&t hung on my door knob, and the signed sales order form on which the sales agent clearly wrote 30-30-30. with two additional receivers ($7/ea per month), my monthly charge should be $104 (again, as written on the sales order form I signed). well, I get my first statement, and of course it is incorrect, stating I owe $49-$30-$30 (+$14 = $123) every month now!
Customer service was rude, interrupted me, and also flat out lied to me by telling me the 30-30-30 plan isn't available in michigan! can you believe that, after they hang the promo on my front door! this is a classic bait and switch campaign orchestrated by at&t.
I was told a (one-time) credit would be issued to my bill, but of course, I have no way of knowing until my next bill comes! due to the non-existent customer service at at&t, I will continue to post and share my dilemma on as many complaint boards as possible. this posting doesn't even go into the nightmare that was my installation, but I will share that in a different posting/complaint.
The complaint has been investigated and resolved to the customer’s satisfaction.
SALES PEOPLE LIED/REBATE ISSUES
I have been dealing with issues from original sales call, misrepresentation of product and installation and what UVerse provided (they did not explain that the phone service was VOIP which would cause problems with a fax machine). I have spoke to numerous reps and have their ID#s only to find out that the next rep only apologizes for the misinformation of the previous rep and will attempt to appease you and talk you into keeping UVerse by offering you a different incentive - that by the way does not happen.
I just found out that I supposedly am not receiving the $250 gift card that was promised to me because at the last minute the rep changed my order to keeping my phone as a regular landline and not VOIP and bundling the package (promising me the rebate) - which I am now being told I will not be receiving. I told them to pull the "recorded call", but they are now telling me they don't really record all calls...interesting...hmmmm. Funny how they say they when you give the name, ID# and date of call and tell them to pull the call.
I am also now being told that my bill will be going up approx $67 per month after my 6 months promo is over and that I will not qualify for any more promotions (as promised in previous phone conversations - I also have the ID # of the rep). Let's see what happens in March. I will be cancelling my UVerse if they think they are raising the price of this mess after all I have gone throught.
I will not give up - I want my rebate and I will do all I can to get it. I do not go quietly. I will call every day if I have to and speak to every manager that works for ATT. They will get so sick and tired of talking to me. If I have to, I might even contact the local paper and see how they feel about ATT pushing their product in the area and not making good on rebates that are promised to customers that have been with ATT for 35 years.
WHAT!? Shame on you!? That's what you call customer service?! Shame on us is right, for being stupid enough for going with a bunch no class idiots like you at AT&T! Eat ### Winnie!
I live in California and the same thing has happened to me! I have been dealing with this problem for 8 months now and am about to switch to Comcast or Dish Network even though I love U-verse, it is just going nowhere.
I also signed up for the $30 $30 $30 deal which was not what I received on my first bill, not even close! They also messed up on my installation by hooking my our U-verse up to the wrong address, that was a whole other dilemma.
I spoke to many different At&t people for hours at a time, getting passed from person to person, nobody was helping us. Not one person would even let me speak to a manager. Recently I finally was able to talk to a manager and he was so rude and wouldn't give me his badge number and even accused me of lying!
My father in-law even works for At&t and is a manager for the tech side. He tried to help us and they gave us a $200 rebate only because our first bill was $380 and it was supposed to be $105! The rebate was great and all but we wanted our bill fixed to what they originally sign us up for!
At&t does not care about their customers and it is obvious they do not care about loosing customers for that matter.
I am sorry for your inconvenience. Here is a solution for you. Even though your understandably upset call the center or the sales person back if you can and get the name of the Regional manager or the General Manager that's what they are there for. They should all have a code as to who your sales person was becuase of your receipt and hopefully you took notes as well. You were pretty explicit in your comment. There are changes being made daily for better service and if given some time there will be some progress as well. The one thing to think about is YOU ARE THE CUSTOMER and that is what MANAGERS are for. If you don't talk to a manager shame on you if you did shame on them if they didn't do anything. The reason for the call center is to verify your account status and if there was a problem that should have been taken care of then. The sales person should help you or refer you to a manager to straighten things out. That type of misfortune makes it bad for the rest of us out there to make an honest living. I would not sell anything to someone that I felt was wrongfully misleading or over thier budget he or she should have known the product better than that as well as the phone center I agree. On the other hand as for the relationship that should be with the customer, this is why, our knowledge is power the sky is the limit, know the product better, also our honesty and our integrity should lie in the relationship with our customers. I wish you well.
I will keep my eye on the postings
Well, here is the sad part about this. I am in florida and was quoted in Jan 2009 that the 2 extra boxes that I needed were 5$ a piece and that i would be on VoIP telephone which would be 30$ a month. I then call back in the beginning of Feb 2009 to finalize and place my order and scheduled my install for the last Friday of Feb 2009. I again was told the boxes were 5$ a piece and that the VoIP service was 30$ a month. I specifically asked what my total was with all my services combined. I was also quoted a total (with my Uverse and Cell bill combined) would be 220$ a month. When my first monthly bill came in it was 248$ a month which is ok since I figured that taxes and FCC stuff would be about 28$ so I shrugged it off. My wife logged into the site and paid the bill. Now, 2 weeks after paying the bill I get a late notice for $248 that would be due by the 18th of April. This kinda shocked me since I made the payment. I called the billing dept and was informed that the boxes went up to 7$ a month and the $248 was just for my Uverse service (not including my Cell service). I asked him when the boxes went up in price and he told me that in Jan 2009 they sent out a notice to thier customers informing them of the change in price for boxes and that VoIP was not going to be available in my area in Feb 2009 as they said. Now, since I was not a Uverse customer, I never got this letter. The billing guy was nice and did apologize and told me that if i wanted to change my service I had to do it online. When I go online to change my service, it wont let me since I have an outstanding balance. Seems they are going to get me anyway they can.
Someone needs to tell these sales agents that they are not just trying to get a sale. They are trying to build a relationship with AT&T and they need to inform the customers of all changes and charges. Seems like I got ripped off and the sales person who I sat on the phone with for 4 hours figured its just one more ### to take advantage of. I wonder if there is anything legal I can do to fight this.
awful service
I canceled my AT&T Internet service after 3 days because the service and connection were really poor. I called to cancel and the guy told me that there was not going to be any charge because i canceled before the billing of the month and that i would just have to return any equipment given to me to avoid any charges. I returned it and after a month they sent me a bill for $99.95 which said it was for the service, equipment and shipping.
I only used the service for 3 days and they charged me for the whole month. I called again and the lady told me that they should only be charging me for the shipping and nothing else because they received the equipment and that i should get an adjustment on my bill. I asked her if i should wait for the next bill and she said yes. I waited and what i received was not a bill it was a letter saying that if i didn't pay the 100 dollars that i will be sent to collection i waited 3 or 4 days and a person from the collection agency gave me a call saying that i must pay.
The complaint has been investigated and resolved to the customer’s satisfaction.
I had it set up with my bank to pay my bills electronically when i noticed my new cell provider sadi missed payment I went back in and saw my bank was still set to pay AT&T and not new phone service. So after talking 2 different peole in 2 different departments giving all my information that i had paid them by mistake and told them the amount that wrongfully got sent to them that I would like my money back.
I then was informed that I would have to go to my bank and get PROOF I sent them the money and fax over to them a request to get my money back that would take 3 to 4 weeks to process and get my money back. I asked if they could just send it back to my bank and they told me they need proof it was my money and came from my bank which I had paid them that way for at least a year or more.
What a joke and thats why I told them I left was because of service like that and I would tell any that would listen not to use there cell phone service EVER!
Since repeated phone contacts with AT&T do not appear to resolve any issues, I filed this complaint with the Better Business Bureau and the Federal Communications Commission:
Issue #1:
I purchased a phone with a 2 year contract from Amazon.com on February 26, 2008. The SIM card did not work, so I called AT&T and they promptly issued a replacement that worked, and I also had my old phone number ported over at that time. I set up my account to receive electronic invoices, and paid my bill online as well. So far so good.
Since I was paying everything online and all payments were current, I didn't open up anything from AT&T. Nothing personal, I simply recycle all junk mail without reading it. I didn't need nor want any advertisements from AT&T. The receipt of junk mail from AT&T is not my complaint. This only is to illustrate why I hadn't noticed this situation sooner. One day I was bored and actually opened up one of the envelopes from AT&T, so see a bill for about $450 for a number that I had never had and a threat to send me to collections. I promptly called AT&T. Upon hearing of my situation, I was transfered to their Fraud department. They determined that it wasn't actually Fraud, but simply a mistake on their part for having this extra account open in my name, and since there was no activity on the account proving that I never had it, the customer service representative said they'd take care of it and I wouldn't owe anything.
If this is actually what happened, I would have nothing to report.
So I shredded the bill as I do with all my paper work. Why keep it around if everything is taken care of?
A few weeks later I started receiving calls from collections. I ignored them at first, thinking that once AT&T contacted them that I owed them nothing they'd stop calling. Well, that didn't happen. So I called AT&T back thinking they simply neglected to stop collections on the account that they were in error on. Nope. I initially had an extremely rude AT&T "customer service representative" who belittled me for getting a cell phone that I couldn't afford and not paying my bills. Huh? I could afford my bills just fine, but simply saw no reason to pay for an additional phone number that I never authorized AT&T to put in my name in the first place. So I hung up, and perhaps that was rude on my part, but I wanted someone reasonable to talk to. I got another representative that again said this was all my fault and I owed the bill. I'm not sure if I went through another one or two representatives, but I finally reached someone who looked at the notes from the initial call, understood what was happening, and took care of canceling the account that never should have existed to begin with. I wish I knew her name, because she actually took care of it. Case closed. I never received another bill for that number and after a few weeks collections stopped calling. And I wouldn't bring up this issue except it wasn't an isolated incident.
Issue #2:
At the time, I did legitimately have two cell phone accounts (Issue #1 above dealt with a third erroneous account in my name). As of June 2008, I had no more use for the second phone, and since I was no longer under contract with that phone I called AT&T and told them that I wanted to pay my account for that phone in full as of that day and cancel the account. They did succeed in canceling the account.
I then received a paper statement (I now knew to open up everything from AT&T even tho I set up for electronic statements) for that phone for the following month. I called AT&T and told them that I had previously called to cancel the account and paid the account in full and wished for these charges to be reversed. I was told that would happen.
It didn't.
I received a bill the following month for two months of service. I called AT&T again and again asked for the charges to be reversed. I was again told they would be.
They half were. One month had been removed, the other month remained. Again I called AT&T, and again I was told it was taken care of.
I received a call today from a "resolution center" that said that if I didn't pay the $79 right here and now for the balance on my AT&T account that it would go to collections and be reported on my credit. So not only had I been repeatedly informed by AT&T that everything was taken care of when it wasn't, I got bullied into paying for a month of service I never received.
Contact with AT&T a few years back resulted in our assuming an "all-in-one" telephone account that covered three (3) telephones (one business, one personal and one a dedicated fax line). We paid the statements with two (2) checks, one business account and one personal. On one occasion AT&T lost the personal check and we had to replace it with a new (the original cost us for a stop-payment).
Then we were contacted by the 'new' AT&T and advised they could save us money by changing the account. Done. The final bill from the 'old' AT&T arrived. We paid it with the usual two checks. We got a closing bill for $27.66. We called and advised the processing office that the bill had been paid in full. They said we had to prove that, so we went to the bank and got the cancelled checks, filled out the AT&T forms and were advised they would launch an investigation. It has been 5+ months and we are still receiving collection letters and threats of disconnect and now one from a collection agency (independent).
We were provided with claim numbers and told that a resolution letter would arrive soon -- when? We have a superior credit rating as we have always paid both our personal and business invoices in a timely manner. What this company is doing is jeopardizing our credit and trying our patience.
I'm telling you they won't let me cancel my service until I pay $846.00 dollars because my bill is $1, 605.00 and they won't let me turn it off myself, they said it was going to be shut off Oct.2 and would not let me do it before that, because they want to charge me more money.
They are charging me to much for my combined billing, home phone, internet, tv, and wireless all these on 1 bill and they charge me 79 dollars for some stupid tax every month.
your problem w/at&t sounds alot like mine: billing for no service, RUDE and uninformed customer service, none of them have a supervisor, or manager above them (I guess i was talking to the ceo each time i called to complain...ha!), refusal to work w/customer's erroneous charges, and unable to admit they were the source of the problem. when i worked for at&t i would have gotten fired for that kind of behaviour. apparantly at&t doesn't care anymore. as a result, i don't care about that. i spread the word to all my friends and family and they have stayed away from at&t. they have all complied. maybe this is the only way to get their attention. i am also filing a complaint w/better business bureau. not that it will do any good, but at least it's my way of sticking it to them. BEWARE OF AT&T!
physical& verbal assult by person sent out to install
This concerns the fact that I was that I was
Emotionally and physically abused
By a installer (Brian) from at&t before he even got into the house. I had to call the police on this guy because I was so scared of retaliation later. I was on the phone trying to reach his supervisor (Kelly maguire) which made him crazy mad. She finally called for a brief moment to inform me that since I called the police on her employee they would not install the at&t bundle.
(Full story below)
To whom it may concern,
My family has had service from your company in our home (Owned by our family since 1907) from the beginning.
We were interrupted at home one day by a semi-pushy salesman and was talked into getting the at&t bundle pkg. He was telling the private community we live in (Spring lake, in) that we were all approved and could have this installed.
We received a date for installation and were eagerly awaiting our new services.
Then we were informed that we didn’t have enough credit to get the services we picked out. So, we had to cancel the date of installation and get to the bottom of this.
A week or so later, we received an apology letter letting us know (What we already knew) which was that there was an error with their computers and a bunch of people were wrongfully informed they didn’t have good enough credit for at&t, and now we can get whatever we want!
So, all the sudden we were good enough to make another date to have this installed.
15 days later was the first time they could “fit us in” that right there was an inconveinence. They had already suspended our services to switch over to att. Which resulted in about 3-4 hours on the phone complaining that no one was helping us and we should have already have the “bundle pkg”.
I received a $30.00 credit (Whoopee) for not having the bundle because of an error that was at&t’s fault. And the fact that we had to wait another 15 days to get it.
The morning of the installation (Between 12 and 2pm) I was excited to finally be getting what at&t so eagerly wanted us to get. (Approx. 10 letters and so many e-mails I cant count for our business).
“the altercation”
The “premise technition” (Brian) was coming down our road while I was on the phone asking about the statis of our order. I got excited and told her nevermind here he comes. He went around the corner and kept on going so I said (Nicely)“right here guy!”he looked at me like he wanted to kill me. (If looks could kill kinda thing) anyway I was still on the phone with the csr so she heard me and knew I wasn’t being mean.
I went ahead and hung up the phone and he backs into our driveway…I say “hey guy didn’t you see me?” he replied (In a stern commanding voice) and I quote..”now listen here, I have to back into clients driveways so I went around the block…. Do you understand me?”
I let that pass and tried a different approach and I quote myself “ oh man I hope you are good with computers when you install my dsl.. I think I messed it up this morning.”he replied in the same loud and condescending voice… “that is not my problem”
I was shocked and my mother had come around the house because she heard his tone of voice and was concerned and she witnessed what happened next……
I went to my front porch and got on the phone right away and that’s when he said “to hell with you I am not installing nothing for you…I don’t like being threatened.”
I replied i’m just calling your supervisor to make sure this goes smooth because you seem to be in a really bad mood and its not fair to take it out on me…. I don’t let people talk to me that way, I feel like you are being verbally abusive.”
That’s when he came off the porch and shoved into my right shoulder and then his arm brushed across both of my breasts. I almost fell. I was in total shock by then and he loaded up his things while I stood there dumbfounded. He was still cursing and yelling when he got in his van and took off like a rocket. Like I have said this is a private community and the speed limit is 25mph.
About 30 minutes later or so is when someone called me and told me they were refusing to install it now.
Needless to say I spent the next 8-9 hours on the phone with a number of csr’s and
Supervisors (All documented by me) I got no satifaction whatsoever. I did speak to some that were outraged and some who were cold and harsh.
The next morning I started over and the first csr I spoke with talked found this guy ‘brian’s’ boss told me her name and number. (Which no one in the 8-9 hours of trying to find her could/would do)
She told him she had been trying to get a hold of me all last night and this morning and had left messages.
That is a vicious lie, I had not one message and practically stared at the phone all night. I then called and of course she did not answer, so I left a message letting her know I only made whats called a “cad” (Computer aided dispatch) report with the police just to have this on record. I wasn’t going to press charges. She called my home phone and spoke to my mother because I was gone with my 6-year old daughter to the park.
My mother had nothing to do with all the calling and messages I had left so she really didn’t know what to say but instead of this “boss” calling me on my cell which I had asked her to do.
She informed my mother that we were 4200 feet away from being able to have it anyway.
That was such a lie because our neighbor who lives right across the street has it and my friend around the corner has it also. I’m talking a matter of 10-20 yards from our neighbors house plus the fact that they already approved us to have it and was ready to install.
This is just a matter of “u-verse” trying to make us go away and not get anyone in trouble.
I will not stop pursuing this until we have the service installed and this guy brian and this girl kelly maguire are fired from a job that somebody else could use in these hard times.
I am 42 years old and not in good health to begin with.
Since this happened to me I have considered going to the hospital many times because of racing heart and my hair is coming out in handfulls.
Verbal and physical abuse from him and lying and refusing service from her should not be something at&t condones
Pic shows just how far my neighbor really is...
The complaint has been investigated and resolved to the customer’s satisfaction.
fraudsters and scammers
Last month my AT&T bill had $220 in usage fees. I was shocked because I've never (in more than 10 years) exceeded my allotment of minutes. Turns out the reason for the charges is that I do not have unlimited mobile-to-mobile calls (m2m). I have a legacy plan that existed before the m2m was given to everyone.
AT&T advertises that all their plans now have m2m so we started using our cell phones to call each other. These calls were all to/from 2 people that do have this plan or between the phones on my plan.
I called AT&T and the representative offered me an airtime credit for the m2m charges, if I changed to a plan that included m2m. She told me of a plan with 450 minutes, one with 700 minutes and the family talk plan. I told her I wasn't happy with these options, but I would check with my sister & my parents to see if I could join either of their family talk plans and call back with my decision.
Three days later, I joined my Dad's family talk plan. The agent in the store told us that he wasn't sure if I the credits would go with the phone, to the new plan, or if I would get refund on my charge card, or if I would get a check.
Two days ago I received my closing statement. They didn't give a credit, in fact there was $134 in m2m charges! My sister called immediately and explained the situation. The representative said she would credit the airtime charges but only if we upgraded to the 450 minute plan. She said that we needed to pay $10 to upgrade for the periods we want to dispute. My sister wasn't too happy, but $20 for the two months was better than $354 m2m charges. The agent said that she would put the credits through and that someone would call us by 4/28 to confirm everything.
Yesterday evening Laura called to tell my sister that they were denying any further credits because the account has been closed. My sister told her that was fine, we didn't want anything more than what the agent put through already. Then Laura said, so your total due is $63. My sister said, no there's a credit of $160. Laura said all the credits were applied. What she saw was not a credit from AT&T, it was a payment from us. My sister explained that we have their autoplay plan, so the bill was already paid before we realized their was a problem.
Laura said that the other agent only processed a credit for the most recent month and that was done in error, so no further adjustments would be made.
I called back and spent 2 1/2 hours on the phone before losing the connection. I spoke two reps before finally being connected to Shauna H. who said the only option left was to reopen the account, and then request the credit, but that it was a complicated procedure and she didn't know how long it would take.
She told me bottom line --
(1) They were willing to issue credit if we had changed rate plans, but I didn't do it at the time I made the first call and the offer was only good then (this was NOT explained to me). (2) When I joined my Dad's family talk plan, my account was closed, so there is no account to credit. I should have had my Dad join my account (this was NOT explained to me). (3) They will issue a credit to a closed account, but they won't send a refund check. The negative balance will just remain in the closed account.
I said that would be fine, if she would send me a final statement showing the negative balance. She said she could send me an email. She put me on hold and then the connection was lost.
I have made three calls since and am now being told that Shauna H. put in her notes that she can't issue a credit that would result in a negative balance AND that we were disconnected AND that if we call back advise us that we are not to get any credit for $195 or $325.
The last person I spoke to also told me that Shauna had in her notes, we have 59 days to reopen the account and upgrade to the plan that costs $10 more a month, if we want to request the credit. But it will also cost us $18 per line to reopen the account and we will have to submit to a credit worthiness check.
So here's where it stands. They say: we gave you a credit of $134 airtime (minus $10 upgrade) for the most recent month, so you owe $63. I say: they still owe us $160. They say: If we pay $46 ($18 per line + $10 to upgrade the first month) they might give us the credit.
The complaint has been investigated and resolved to the customer’s satisfaction.
Won't Stop calling Scam Artist - Call Center
Derek Simmons
Cyber Representative
AT&T Advertising & Publishing
9315 Olive Blvd., St. Louis, MO 63132
[protected] ext. 83579
[protected]
[protected] fax
Ds008u@att.com
scam and cheating
AT&T long distance has opened a fradulent account in my name and billed me for 3 months of fees. I have no account with them and when I try to contact them they won't email me back. I tried to call them and I get sent to the bill pay department customer service says 'they will help me when my account is up to date'. When the bill pay department 'transfers' me to the customer service I get disconnected! I went through this with them 3 years ago and it took almost a year to get them to leave me alone. DO NOT USE ATT LONG DISTANCE!
The complaint has been investigated and resolved to the customer’s satisfaction.
Had to speak to a total of eight people over the course of a month to find out exactly what all the bogus and hidden charges were. Asked to cancel service many many times before it got disconnected, but they still tried to charge for it.
For a huge filthy rich behemoth they sure are behind the times technologically. Collections does not have access to all account notes. Customer service does not have access to collection's notes.
Bottom line - do yourself a favor - pay someone else more just to avoid at&t at all costs! Beware - this company will cost you more due to their incompetence.
They don't deserve your hard-earned money. At&t stands for "ay, take this!".
ATT suck suck suck suck suck suck suuuuuuck!
seriously, they suck so bad
billed me to much
AT &T is the worst company to go to for phone and internet service...I wish they would record their people when they set up orders and when they talk to customers...I asked to be set up on life line because I am disabled They said it would cost 19. a month with free install...then internet would be 19. a month plus the cost of the modem ...I got a bill for over 300. for the first month...19, 19, & 50 does not equal 300...I called and they said I did not ask for life line and I could not get it...I told them that's pretty funny seeing how I'm on it now with another company...And told them why would I volunteer to pay more for service that I don't have to?...I asked them to resummit my application and they said no...I had to pay that bill first...I will pay what I owe but no more than what I was quoted...That's to bad I really like the service...
The complaint has been investigated and resolved to the customer’s satisfaction.
scam charges
I purchased ATT/Dishnet work last Sept ('08). I missed the last endings of all, all, every game of the World Series. I called a number of times receiving assurance things will get better. I continue to get the same poor service. It is April 2 and nothing. I have had repair people out on at least three occasions and nothings.
I pay close to $100 a month and get almost nothing. They tell me we will reduce your bill by $10 a month! So now I will pay $10 less for the same nothing. The penalty for canceling is $180. I pay via auto pay, so I can not tell them 'come and get it.'
They continue to tell me that the will get it fixed; they do not, and I continue to pay them close to $100 a month.
I would like to file a claim in small claims court, but I (just) don't have time.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have never been so disgusted with a TV net work as I have been with DISHNETWORK. I get home from work at midnight and start watching a movie and it goes off in the middle of the movie. I get an error screen that says contact customer support. So I call the number and get a recording that says I have reached "support" after hours. I never got that with Cox Cable. I could call them 24/7 and get a very helpful tech that would solve my problem (which was very few) I spend most of the time I would spend watching TV trying to reach a TECH. They say it will cost me $180.00 to get out of my contract. The very moment my contract is up I will leave this crappy DISHNETWORK and go back to Cox Cable.
I have dish net work I cannot get the braves home games they said i would get them. I want to get the games. I was promised them. I want to cancel this network and get direct tv. without a to so please get me where we can see the games.jrp
unauthorised charge on my bank account
I have a charge on my account for $53.25 on 4/3/2009. reference sez 4814 vesta *at&t.. I do not who way thise is there but its not supposed to be there, please reverse this charge...
I have been double billed on my debit card March thru July of this year because a cust service rep failed to cancel my old number out when I got a new phone with a new sim card. When I called cust service they offered one month of free service. This is not right! They know it costs more to hire an attorney than what the refund would be so they get away with this. From what I read this sounds like a practice that has been going on for some time. Vesta claims that when we accept the phone service we are giving up our rights to a refund. I wonder how much this makes them in a year?
Debra Messer
Vesta processes millions of prepaid recharge payments each month on behalf of telecom companies and their customers. We continually monitor orders for unauthorized or fraudulent use of payment devices, and actively work with customers to resolve any issues or disputes promptly and fairly. This is evidenced by our “A” rating by the Better Business Bureau.
If you have questions regarding a charge from Vesta on your credit card bill or bank statement, email ecustomersupport@trustvesta.com
or call toll free [protected]. A representative will be glad to assist.
Vesta made 2 unauthorized deductions from my checking account. Apparently they took info off of one of my checks that I mailed to pay an outstanding AT&T bill for my cousin. I went straight to my bank and signed an affidavit stating that I did not authorize the ACH transactions. They said I should have my money back in 2-3 days.
termination fees dispute
I had a service with AT&T Wireless for over 1 year. I was on the highest, unlimited plan- using and paying for all that they charged me- unlimited phone calling, unlimited data plan - the works. I was always prompt with my payment which were typically over $150 per month- and sometimes even more.
I was out of the country for a month in January 2009 and downgraded to the least plan since I was using a local phone in that country (international roaming was not feasible at all). when I returned, I found out that my company mandated that we switch providers because they deemed AT&T too expensive and asked us all to switch. I called AT&T and the rep was nice enough to waive off the early termination fee. I also told her that I was on the minimum plan and if there was any overusage on my account, I would be happy to upgrade the plan back to unlimited so that I could not get hit with over-usage. But she told me that I was in the clear and fully paid up till March 6th.
And guess what happened- in the last bill- they hit me for $811- incl early termination fee and $540 for over-usage. I called them up and after much heated debate, they admitted fault and waived off the early term fee. But refused to adjust over-usage despite my impeccable history of payment with them. And the rep was so rude- she hung up on me ! They clearly do not care to get their customers back- I had no issue with them and would have happily used their services again- but NEVER AGAIN. And because I am no longer their customer, they do not care about putting fair billing practices in action for me...
The complaint has been investigated and resolved to the customer’s satisfaction.
I am experiencing a similar scenario. AT&T is the worst company I have ever dealt with...a nightmare!
lousy technical support/help
Since March 5th 2017 my AT&T Internet connection drops off on a regular basis in the evening. Every evening. I have called AT&T many times. Each time I have repeat the entire story and situation (don't they keep a history?). I get the same old line checks etc. etc. No help. Three servicemen have been dispatched, but they never show up when I'm home and they give me the same anaswers. Either "were stumped and can't figure it out" or "it must be inside your house". But they do not return when I am home. The latest serviceman left a temporary jack installed that bypasses the phone box and house wiring. Internet still drops off, proving it's "not inside my house". But now I have no voice line or Internet line at all. And after today (04/02/09) the field service techs are going on strike. Will I be left hanging with my phone wiring disconnected?
AT&T has failed to focus on a concerted effort to repair my issue. They have not offered any sort of reimbursement for downtime, and quite frankly have not made me feel like any sort of valued customer.
As soon as I can figure out how to migrate all of my email messages and folders out of the AT&T email environment I'm dropping them.
The complaint has been investigated and resolved to the customer’s satisfaction.
you call tech support for help. they need more help than you do. put on hold forever. when you get a tech, he is in a foreign country and can hardly speak english, must less understanding what he says. SUPRISE< SUPRISE< SUPRISE. you know more than he knows. he couldn't help you if he REALLY wanted to. QUESTION? why does an american company have their tech support department overseas, staffed with a ton of very ignorant people who cannot even speak proper english to help you with a problem that they know nothing about. would be nice if they actually had a degree in computer technology, rather than filling an empty chair with an empty head. ATT/BELLSOUTH internet in my book ranks as one of the most inefficient companys to come down the pike in quite some time. what else to say except you just plain "SUCK"
I don't understand how AT&T is still in business. Their customer support sucks. I had no internet or phone service for over a week while waiting for a technician. They missed their initial service date, prolonging my down time. When the service tech finally showed up, it took him less than 5 minutes to fix the problem. If they don't have enough service technicians, then maybe they should hire some. I work from home and I need an always on connection, that is what I am paying for. I also called about my internet speed, I order the DSL Elite package which claims to have 6 Mbps downstream and 768 kbps upstream. I am getting the 6 Mbps downstream, but I am only getting 512 kbps upstream. The service tech tested my line and said that those speeds are normal. If up to 512 kbps is normal, why are they advertising 768 kbps on their website. When I had Verizon, which is unfortunately not available where I live now, I got what I paid for. With Verizon, I was getting up to 8 Mbps down and over 800 kbps up. They advertised 7.1 Mbps down and 768 kbps up, and I got what I paid for. Isn't it illegal to falsely advertise? I am currently renting a house, I hope that the next house I move to has Verizon service. Oh, and how hard is it to fix a problem that every customer is experiencing. Why does AT&T internet connection drop intermittently? Why are they still in business?
haven't received my $50.00 rebate
I agreed to service with AT&T the end of Jan. 2009. It took several days before I could use my phone there were problems at the pole. After three days of not using my service AT&T promised me a credit. The operator said that she couldn't credit my account then because I didn't actually have a bill due yet. I knew this was going to be a problem she said call back when I got my 1st bill. In the mean time I order internet service through AT&T. I received a bad modem so another 4 or 5 days passes can't use internet. They send me a new modem. They told me they swould credit my account for my trouble never seen that credit. Today get bill no credits for anything. No $50.00 rebate either. Call phone company only thing I could get from dsl dept was $20.00 credit no luck with credit for phone service or my rebate offer. They told me to visit the rewards website for my rebate. I dont see anyway to get my rebate offer!
The complaint has been investigated and resolved to the customer’s satisfaction.
fraudulent sales tactics
I called AT&T on 5/5/08 to cancell all of my phone servcs & to inquire about a dry loop DSL internet connection. The rep. asked why I was cancelling my phone servcs. . I told her that I was considering going with another provider & that I only needed internet service. She then asked me how much this other provider was going to charge, which I thought to be distasteful, but I decided to tell her it was to be $24.00 Mo. for all phone servcs. . She then told me that she could offer me a great deal, Local serv. @ $24.00 Mo., Unlimited LD @ $13.05 Mo., & Internet srev. w/ an upgrade to 6.0 @ $32.95 Mo. for atotal of $70.00 Mo. plus all applicable fees & taxes, plus she would give me a $20.00 per Mo. discount for 6 Mos. & a $50.00 cash gift voucher. When I recieved my next bill the ammount due was $98.00 & there was no mention of the $20.00 discount, I then called & spoke w/ 2 different reps. who both told me there was nothing they could do to correct this problem & that no one should have offered me this package, at that time I told them to disconnect all of my services & I hung up abruptly! Next day I noticed that all of my svcs. were still operational so I called again & told them to disconnect again, again they did not turn off svcs.. By July I decided that I might as well use the svcs. & only pay what I was originally contracted to pay. They then started sending inflated bills to which I only payed the contracted ammount. This went on until Nov. '08, at which I then called to disconnect again! But guess what, they still did no cut off! they finally cut my phone in Dec. '08 or Jan '09 & my internet in Feb. '09, I do not intend to pay them for the time between Nov. & Feb. . The next thing I recieved was a collection notice stating that I owed them $309.44. I had already registered a complaint with the BBB.
PS; I still have not recieved my $50.00 cash gift voucher & I do intend to register a complaint with other state & federal authorities.
The complaint has been investigated and resolved to the customer’s satisfaction.
It is the worst thing to be stuck using a phone service provider that lacks skills in telling the truth or providing quality and dependable service. AT&T is a terrible company. They promised that broadband would be offered in our area that has been almost 3 years ago and they keep saying the same thing when you call. Every time a storm or something happens it take days instead of hours to get the phone turned back on. It is very discouraging dealing with this company. If you have a choice do not choose AT&T.
uverse at&t rewards
I referred two people to AT & T Uverse for their AT&T Referrals program in August and October of 2008, and did not receive the rewards for them. On the website it asks for their phone number or their Ban number. I entered their phone number. After waiting 4 months, and no rewards, I called and was told that I had to enter the BAN number, the CS rep said that she would reenter with their BAN number. I waited another two months, and was now told that they registered after they had already received service, and you must do it before (I did the first time). DO NOT refer anyone to ATT Uverse. The two people that I referred have had nothing but problems with their service, and one of them is going back to Direct TV next week.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have been a customer with att uverse for the last two years.This last november i moved to a different apartment and therefore had to discontinue my services.When i called to say that i was disconecting services i was refered to their customer retention department.I had several conversations with different individuals including two manangers who offered me some promotional credits as well as rewards that i was supposed to recieve after thirty days of re-instating services with them.All this turned out to be lies.
To start with their intial serviece instalation was so unproffesional and i had to call them 2 times within the first week for their technitians to come back and rectify some problems with the service.
When my first bill came they had charged me instalation fee which they had said they would wave and the credits they had promised were not reflected on the bill.When i called them they said that there were no such comments showing on my account.I knew i had been promised them because i had talked with their managers two times regarding the matter and it was on of the things they used to convience me to reinstate services with them.I was very annoyed that their customer service representatives includieng their managers tell such shameless lies to potential customers.They make promises they don't intent to honour and therefore do not make any notes on the customer accounts.
After urguing with them for sometime i told them that i was going to disconnect the services and thats when one of the managers said he would give me a $75 credit for the disruption of services i had had for the first two weeks.He also said that when i had the services for about 30days to go to their reward centre and claim my rewards.When i went to clam the rewards after 6weeks of service their system could not recorgnise my account number and therefore refered me to the customer service department at the centre.The lady i talked with was the most rude customer service represeantative i have ever spoken to.She kept interupting and speaking over me whenever i tried to explain what had happened.She finnally said that i did not qualify for the awards because of the credits i had recieved.She had no courtesey to even give me time to explain to her that one of the credits i was given was supposed to compasate for the interuptions i had had with the services int the first two weeks.I could tell from the way she was talking that even the managers who i had spoken with before never put any notes on the account.
What they dont seem to realise is that there are many other companies offering the same services they do and a customer has a choice to move where they feel treated with respect.It's no wonder whenever i spoke with their representatives in the initial stages each one would remind me that i was going to recieve a survey call from the company's automated system and they all solicitated me to say how well they had served me.They are a bunch of evil people who have no shame to lie to a customer and solicit for a good comentation with the same breath.
Bottom line, I'm leaving Att uverse and will never use their services again i will give the same advice to anybody i talk to who asks about them.Whan they seem to forget is that word of mouth is the most effective advertising there is.
This is Mr. Lawrence your were attempting to help me with my rewards that I never received from att uverse. I received 1/3 of what I was promised and then the reward center only showed what I received and not what was owed to me. I was advised that it would take at least a week before it would show up and it has been a month since I and I still don't have my $100. The promotion was $100 if signed up by phone and $200 via the internet. I signed up via the internet and was contacted by Mr. Maro how offered me an addtional $125. Unfortunately Mr. Maro has not contacted me as you attempted to have him do so. I am no longer concerned with the $125 as I am about to turn off the phone line that I currently have.
I am not happy with the business division of the company you work for. When I google att Uverse rewards the fifth link that comes up is a complaint board filled with complaint of people how have not received the rebates or promotions promised on the ATT website. It seems as if I am another victim our this ATT Uverse lose leader tactic were in att breaks its promise to pay what it owes. I understand this marketing practice but the way it generally works is that the business take a lose on whatever they are promoting in order to increase sales through out the rest of the business ie $200 if you sign up online + an additional $100 if you do a three way bundle were in the company increased it's monthly income getting back the $300 with in that transaction to at most 3 months time. But it is bad when I read about people like my self who was going to take that money and put it back into the company after all dosen't get what was do. I was also promised two months at half price and was given less. Where in my bill was to be $78 for both August and September. When I spoke to you you told me this could not be done, but you did take $50 off making my bill $105. I write this to say that I see a trend which does not provide the benefits I enjoyed when I was with Directv. When I signed up with them they had a similar promotion and I received it ALL. The Uverse unit is cool but I can enjoy similar functions on their dvr and the pricing is better. for what I am paying I can get a better movie package still work out to be cheaper than you guys. If I do not get my $100 dollars soon I think I will drop the service and I know it may not concern your division of the company but I may drop att as my wireless provider as well. I Calculated Att is making around $600/month off of me in one form or the other. I don't feel good about giving my money to a company how has business practices like yours does. Thank you for you assistance in the past. I want it to be clear that this letter has little if nothing to do with your work in this on going problem as much as it has to do with the function of your Company.
Regrettably,
Kevin Lawrence
I was supposed to receive money for uverse account being set up. When I check for rewards using my account number I am told no such account number is qualifed. What is the deal? My number is [protected]. Please check...I have home phone, internet and tv.
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About AT&T
One of the key strengths of AT&T is its extensive network infrastructure, which includes both wired and wireless connections. This allows the company to offer reliable and high-speed internet services to customers in both urban and rural areas. Additionally, AT&T's wireless network is one of the largest in the country, providing coverage to millions of customers across the United States.
In addition to its internet and wireless services, AT&T also offers a range of entertainment options. This includes its DirecTV satellite television service, which provides access to hundreds of channels and on-demand content. AT&T also offers streaming services through its AT&T TV and HBO Max platforms, which allow customers to access a wide range of movies, TV shows, and other content.
Overall, AT&T is a well-established and reliable provider of telecommunications services. With its extensive network infrastructure and range of offerings, the company is well-positioned to meet the needs of customers across the United States.
Overview of AT&T complaint handling
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AT&T Contacts
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AT&T phone numbers+1 (800) 288-2020+1 (800) 288-2020Click up if you have successfully reached AT&T by calling +1 (800) 288-2020 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (800) 288-2020 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (800) 288-2020 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (800) 288-2020 phone numberCustomer Service+1 (888) 333-6651+1 (888) 333-6651Click up if you have successfully reached AT&T by calling +1 (888) 333-6651 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (888) 333-6651 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (888) 333-6651 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (888) 333-6651 phone numberOrder New Wireless Service+1 (877) 782-8870+1 (877) 782-8870Click up if you have successfully reached AT&T by calling +1 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AT&T emailsattcustomercare@att.com100%Confidence score: 100%Support
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AT&T address575 Morosgo Dr., NE Rm 14f67, Atlanta, Georgia, 30324-3300, United States
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