AT&T’s earns a 2.2-star rating from 2170 reviews, showing that the majority of telecommunications consumers are somewhat dissatisfied with service and connectivity.
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false advertisement
I was also, another victim of false advertisement. At the time of my subscription to ATT wireless plan, I was also notified of the rebate that I would be receiving. I was instructed by Sale Rep from ATT to log in to the site ATT/reward rebate. And, could not believe that it never prompt me to the site. I am also requesting for my rebate as promise by ATT. I feel that this was poor business and a rip off. I am very upset, and disappointed with service . I am waiting and expecting my promised rebate.
The complaint has been investigated and resolved to the customer’s satisfaction.
air card service
I have a att air card bought 2/9/09 was not told that I have only 5gig cap on my 60 dollar charge a month : looked on bill online about 3/1/09 and there was not a bit usage amount so I kept using card continually: on today 3/17/09 in the morning I tried to connect was rejected code 718; called att cs this evening (Akram) said over 7 gig was used and will be charged well over a thousand dollar for next bill due ; I will keep you posted on outcome of this...
The complaint has been investigated and resolved to the customer’s satisfaction.
My husband and I are another AT&T aircard user who only found out about the 5G cap when our internet connection was blocked. Our contract, as all these complaints, is for UNlimited service. I'm curious how they can change our contract midstream. When talked with AT&T staff it was determined nothing was sent to us to let us know we now had a useage cap. They did tell us that prior to blocking our account they sent 3 alersts ... to our Aircard device. (Can you receive 'emails' on the aircard? Where would I find them?) Our option with AT&T was to either cancel our contract and they would waive the early cancellation charge OR change our contract to the 'new' contract and they would turn us back on. No thanks, we are keeping the contract we originally signed and use it hopefully as support when a Class Action Suit is started. We've been satisfied with AT&T but this is breach of contract. I don't mind the limit BUT ONLY AFTER our CURRENT contract expires. I, like others, would be willing to start the Class Action but need support of other users, names, addresses and documents. If someone else is starting the Class Action you can notify me and I will provide you documentation to support my allegations. Thank you. Vickie Buckwalter, vickieb@janiking.com Anna Texas
I just opened an email from AT&T that said I was over my limit on airtime. When I purchased my air card I was told then it was unlimited and for 2 1/2 years I have had no overages and we use our card daily all day. I called AT&T and they informed me that now I'm on a 5 gig plan (which is only 40 hours). How can any company change a contract without a persons knowledge? I am seeking a Class Action Lawsuit for this matter as well. I paid over $300 for the card that will be useless since I am dropping AT&T.
I contacted AT&T this morning and spoke to Chloe ID# RC367W and was informed that any overages this month would be adjusted without overage charges. (Oh how nice of her lol ...NOT.) This is just another way WE THE PEOPLE are getting bent over again by another LARGE Corporation.
I was never informed about this change nor were we contacted with an option to opt out. Think about it... You could use 5 gig in 2 days so what is a person to do that works remotely from home with an air card?
I also am seeking information for filing a Class Action Lawsuit against AT&T. Any information concerning this would be greatly appreciated
Khokamo@aol.com
Joe Kennedy
Prague Okla.
I too bought a 3 gig card from car toys in march of 2009
i have acontract does not say i only can use 5 gs of data i have proof of every month that i used 6.8 gigs to 11gs till june when the new ipad came out where att was in the paper and the article said they were changing there unlimited for customers and was going to 5gs of data
in july 4th i was kicked off the internet because of over usage and was going to charge me i called att and argued with themand asked to talk to supervisor dhe got on phone and asked her why all of a sudden i'm kicked off when iwas told i had a unlimited plan for the internet she hooked me up and said she couldnt see the mistake or why i was kicked off and said she would look into it and call me back in a few days she never called back! july 4th my plan was interuped again no service
called said i was way over my usage and i owed extra money and i asked to talk to superviser he calculated it up i would be paying some large amount over my $60 a month i said ive been an att customer since 1998 even when you went to cingular where we got screwed and then came back to att so i have been watching how many mbs i use and hate it its not right they can change to suit there needs
I totally agree does anyone know how I can get out of this 2 year contract this AT&T mercury usb aircard is pretty much worthless! I can't get anything done in a timely manner fastest 3g network my ###! Wish my fiance would've listen when I wanted to get an air card through my carrier who is Verizon Wireless they have a map for that ;-)
I too agree, I had an unlimited contract for the first year, but when I renewed, it was 5 Gig., like most of us that resorted to the aircard, I have no other choice for decent internet service. I just want to hit someone every time I see the AT&T commercials for unlimited wifi for $19.95/mo. How can customers be treated so differently? I have written and called everyone at AT&T about this, including the executives...bottom line, they don't care. I have suggested that if AT&T doesn't want to provide DSl or WIFI in an area, then they should, at least, give us true unlimited usage on the aircard, after all we are paying 3 times what other customers are paying for better connections!
I have to agree with everyone. Luckily I read the net forums and discovered that my use was limited to 5G, not that I have a clue what 5G is BUT, I too was lied to. The rep said $60 a month for unlimited air time. That was in June of this year. I never got the rebate promised either.Not only that, in my area the air card is faster than dial up ( after midnight) 1/3 of the time. Slower than dial up 1/3 of the time and the other 1/3 is just don't bother since mostly I get error messages and "Internet Explorere Cannot open the Web page, " . At least with dial-up I had unlimited usage.The main problem is that I am locked into a 2 year contract. No doubt to keep customers since the service is so lousy. Still it is cheaper than dial up. I have to pay an extra $36.00 a month for a dedicated line for the computer and $20.00 for dial-up. AT&T forces you to take a "package" on any line whether you need it or not. I am really frustrated with how corporate America rips you off then whines about profits.
I have you beat - I signed up for an "unlimited" contract - AT&T had BIG green and other signs posted all over the country - $68 and change for UNLIMITED Internet. I heard NOTHING about a cap. I had to "hot card" my bank card a while back when it got lost. I called on 06/11 to pay my bill, and set my new card up. Thank GOD they screwed that up! 12 days after paying $166.87, my Internet was off - the ol 718 error. Two days later, I called them, and was informed that I owed over $8000 - I kid you not - and had to pay HALF of it to get my card turned back on. Are you on drugs? I subscribe to Netflix, and do download eBooks and such, but this is nuts. First off, I never received any letter as they claim that our "unlimited" service was being castrated to 5 gigs. If I HAD, for one thing, I wouldn't have been watching movies and such over the Internet as I was, and more importantly I would have probably had them cancel the contract, because like others, I signed up for UNLIMITED Internet. Altering the terms of the contract a BIT is ONE thing, but this goes to BREACH - nowhere near the ORIGINAL terms. And...one would think that if someone was going over, they would have shut it off or notified you at, oh, I don't know...500? 1000? But working full-time (driving over the road) they're trying to claim I used over $8, 000 worth of usage here in the 12 days since I paid the LAST over-inflated bill?
This just started transpiring last night. Went to verizon today and got one of THEIR aircards - at least they were honest about the 5 gig limit. AT&T says someone will contact me after the 4th of next month, and try to "work things out" after my account closes. I told them all that was going to be "worked out" was for me to contact the SAG, FTC, BBB, an attorney, the media...
Oh, I guess I am the most worst case here, been charged for over usages $3000.00. I downloaded images or videos a lot, of course I didn't know there was limitations of usages. I have been shocked all these days, don't know what to do. I can not believe there is limitations of uses for internet. I have to blame myself not reading my contract or lack of languages, but I can't recall that I was informed about 5G, either...
I also just found out that I have a 5GB Cap. That is not what I was told when I got the AT&T Air card 3/08. I was told for $60.00 a month was for unlimited use...And the card really isn't worth $60.00 a month in the area I live in. It's nothing like AT&T Rep said it would be...
omg i so agree with you guys on this. i am planning on doing a lawsuit but need some more people with the same problem to back me up. if interested call me [protected]. This problem needs to be address
at&t network degrade service for 2g phones
Fewer Bars in More Places: AT&T Network Upgrades Degrade Service for 2G Phones
By Timothy R. Butler | Jan 2, 2009 at 22:45:2
In an act affecting owners of 2G cell phones on AT&T Mobility’s network, including the highly visible, and originally highly expensive first generation iPhone, Open for Business has learned that AT&T has been quietly sacrificing 2G signal strength in an effort to speed up the build out of its next generation 3G network. The first generation iPhone was trumpeted by the company as recently as seven months ago; many 2G phones continue to be sold by the Dallas-based company today.
Cell phones, like other wireless communications devices, have certain radio bands they communicate on. While previously the company had been primarily relying on the 850 MHz band that offers a more robust signal, including superior indoor reception, company technicians confirmed to OFB that transmitters for the 2G signal used by the original iPhone and most other handsets, including most AT&T offered BlackBerry and RAZR models, have been shifted to the weaker 1900 MHz band in some areas.
This shift has resulted in customers past their 30-day return policy, but still with relatively new phones, finding themselves stuck with equipment no longer able to pick up signals properly in previously strong coverage areas, even though the equipment itself is without defect.
OFB was able to confirm this situation for itself using multiple devices in St. Louis, MO, and also obtained information on similar cases across the country. Reports suggested the problem started to appear as AT&T ramped up its 3G network in preparation for the iPhone 3G in early 2008. Each AT&T technician OFB talked to concerning this problem offered the same solution: that the customer should purchase new, 3G-enabled equipment at the customer’s own expense. This has created a troubling situation for many owners of the original iPhone, a device that was as recently as May of 2008 selling for $400. These users are being told their expensive phones should not only be replaced at the subscriber’s expense, sometimes less than a year after purchase, but also at an increase in the monthly service rate of $10 for data and $5 for text messaging.
While the iPhone is the highest profile device impacted by the network change, other high profile, higher-end phones, including all but one of AT&T’s BlackBerry phones, feature 2G GSM/EDGE radios that could be impacted by this switch. In all, nearly half of AT&T’s phones available on its web site are 2G models incompatible with the newer 3G technology.
OFB/T.R. Butler
When I contacted AT&T’s technical support seeking a solution to the problem, the company did offer a $200 one-time credit, a helpful offer, but not nearly enough to offset replacing my family’s two perfectly functional iPhones and additional Nokia handset (equipment totaling about $1, 000 in value over the last two years), nor did the company offer to offset the additional fees attached to the new phones (a cumulative total of $30/month). The standard upgrade offered was pursuant to a new two-year contract on all three lines. Over the course of the next two years, AT&T’s offer would cost an additional $920 plus tax to restore the level of service previously available.
As an alternative, OFB was also advised by one AT&T customer service representative to consider terminating AT&T service. The representative then suggested using unofficial information on the Internet to unlock the iPhone for use on another cellular network.
OFB’s staff collected other similar stories across the country, including the Midwest and both coasts. A serious question arises for those considering purchasing higher end equipment like the iPhone 3G or Blackberry Bold going forward, either as a new customer or as a customer attempting to escape the 2G problems. As AT&T looks forward to yet another network upgrade to the 4G LTE network in the coming years, is there any guarantee that new equipment purchased now will not suffer the same fate before its respective contracts expire as well?
AT&T’s executive director of analyst relations, Mark Siegel, “categorically” denied to OFB that AT&T was advising customers to dump 2G equipment such as the iPhone for 3G versions. In a follow-up message, Siegel added that the company was not requiring anyone to switch to 3G equipment. Although that is technically true, customers in affected areas are all but required to upgrade due to the dramatic signal strength drop over the last few months.
OFB also attempted to reach Apple for comment, but had not received a response from the company by press time.
Timothy R. Butler is editor-in-chief of Open for Business. You can contact him at [protected]@ofb.biz.
The complaint has been investigated and resolved to the customer’s satisfaction.
.. EVERYTHING UPGRADES! SO YOU STILL HAVE WINDOWS ME? DO YOU STILL HAVE A CELL PHONE IN A SUITCASE? ATT IS OFFERING FREE 3G PHONES .. FOR PEOPLE AFFECTED.. MOVING FORWARD IS NOT NEW! ITS CALLED PROGRESSION! AND YOUR POST WAS UNNECESSARILY LONG :p
extremely poor customer service
Think twice before ordering at&t u-verse!
I bought an hdtv in11/2008 and decided to order at&t u-verse. I already had at&t dsl, so I was going with the cable/internet/digital voice bundle. I was scheduled for installation on 12/19/2008. They callled to cancel and reschedule because it was snowing outside. Ok, fine, no problem. So, they reschedule for 1/9/2008 between noon and 3pm. 3 o'clock comes and goes with no sign of at&t and no cancellation phone calls. At 4 o'clock I decided to call at&t and they told me that I didn't have an appointment scheduled. I guess that the phone call on 12/19 was all my imagination. So, after about an hour on the phone with the "customer service" rep, I am rescheduled for the very next tuesday between noon and 3pm. However, they cannot install the digital phone until that friday. Whatever! I agree. On tuesday, 1/13 I had the cable installed and it worked fine. I had all of the channels and the hd looked great. So it worked for about a week. I get up the following monday, and guess what, no hd! I immediately call at&t "tech support." he asks what the issue is and than reads the standard "we're very sorry that this happened... Yada yada yada." he tells me that he cannot figure out what the issue is and has to send a technician to my house. Well, I guess I sounded angry enough that I was able to get a technician out the very next day (Between 3pm and 6pm). The technician shows up around 6pm and asks me if I ordered hd and if I am paying the extra $10 a month hd fee. I replied in the positive and he immediately made a phone call, reset my receiver and, bam, I have hd again. Oops, I forgot about the digital voice that was to be installed the previous friday. Ok, they were supposed to show up between noon and 3pm to install the digital voice. Again, no call and no show. If I were to do this at my job, I would be fired. So, I call the useless "customer service" reps and get the usual we're sorry mumbo jumbo. Apparently, the appointment was made but the local dispatcher messed something up. Than, the rep proceeds to tell me that she needs to investigate and cannot make an appointment until the following monday. She told me that she or someone would call me to set an appointment up. Well, what a surprise, they never called. So, I decided, forget it, i'm gonna get the smallest phone package that at&t provides (Not digital) and add minutes to my cell phone and use it as my primary phone. Btw, I didn't bother calling them to ask what happened. I figures that it just wouldn't be worth it. Wouldn't you know it, a couple of weeks later, on a friday (I forget the date) my cell phone rings while i'm at work. I answer and it is an at&t technician telling me that he is at my house because I have an appointment to have at&t u-voice installed. I laughed and told him that I did not place an order and to cancel. I actually laughed because I was able to no call and no show them. I'm almost finished so please bear with me. Everything is going well for a couple of months and on saturday, 3/14/2009, i'm watching tv and it keeps freezing up every 2 to 5 minutes. Also, while surfing the internet, error keep appearing that there is a problem with my internet connection. The errors clear after a couple of minutes but would appear again a few minutes later. I reset the hd receiver and the picture would still freeze every 2 to 5 minutes. I reset the router and this also did not fix the issue. So I called at&t support and they checked my line remotely and found an issue. They said they could send a technician out the next day between noon and 4pm. I accept. Well, the next day, I receive a call from an at&t rep around 3:40pm stating that the technician is running late and that he or another technician will be there after 4pm. Well, 4 o'clock comes and goes. At 6pm, I asked my wife to call, because I was too irate. Guess what, they are not coming and weren't even going to call. After my wife ranted and raved, they said they will be out on monday between 4pm and 6pm. This is where I stand right now. When I decided to switch from satellite to u-verse, I thought I was getting a great deal for the price. What a mistake! If I had it to do over again, I would have stayed with satellite. Actually, I will probably go back to satellite because this is just way to ridiculous. If you have good service with your current cable provider, stick with them.
The complaint has been investigated and resolved to the customer’s satisfaction.
u-verse tv and internet are scams I had high speed internet with at&t for only 19.95 per month, then I order the u-verse tv service and they tell me I have to get my internet along with the u-verse sewrvice. ok so they say it's 19.95, but it's only for the internet pro service, which is their slowest. plus I have to pay $6.00 per month for the modem rental, even tho it's the same one as for the u-verse tv. Plus all sorts of access fees. Now my service has jumped to $38.00 plus the $6.00, which means I am now paying $44 for the lowest internet service they offer. I started out trying to pay approx. $100 for cable tv and internet, I pay nearly $200 plus my att home phone which is seperate runs close to $50. This is ridiculas! We are being robbed by these people. I am going to go to some other service!
I have tried for over a month to resolve a charge that they made to my bill that I did not authorize. When I first called them about it over a month ago, I was told that they would take it off my bill. I called back last week and they told me that they would now only deduct the labor part, but would charge me for the P-card. When the technician came to my home, he came for another reason not related and while he was there told my son that he "gave him" a P-card...never mentioned anything to me about a charge and left. Now U-verse tells me that they will charge me for this because it is a valid charge. They even read to me in their records that the technician that came to my home said that he "gave me" the P-card. How clear does it have to be? I am canceling my service with them...b/c they refuse now to take this off my bill after I was told the first time I called that it was a miscommunication and they would take it off as a one time thing. I have called a total of three times now and never get this resolved. Can anyone tell me how I can get in touch with an executive at that company to let them know of the way they lie to their customers.
[censor] happens
I am fed up wsith your customer service. I hVE BEEN HAVING trouble fpr weeks and I keep getting a run around and no one has the ability to do the right thing but they sure can lie .I guess I will be looking into getting someone else
100% agree
I agree, AT&T U-verse should not even try to compete with comcast or any onther TV services. Their servces sucks, they do not even know how to repair or troubleshoot their own hardware. They have left a 72 year old lady without a phone line after switching over to AT&T Uverse. She can not make or recieve any calls. If her house was to catch on FIRE AT&T would be a fault since they are not willing to fix their equipment. They should be hung and should not even try to compete with Comcast or satelite TV. They Suck...
I did not receive my reward
i referred my daughter to at&t uverse for computer, telephone and television it was installed on9-23-08 my daughter registered with her phone number on line which is what it said to do .i called after eight weeks and was told it would be coming soon each month after that i called and was told the same thing i spoke to supervisors. they all told me they were working on it i called on march 3 2009 and was told after all this time i was not eligable they never told me this before and i think this is a scam i feel they cheated me out of my reward because we followed the directions on line why didnt they tell me 3 months ago that i wasnt getting it they are supposed to be a reputable company i think i should consider changing companies and not referring anymore people for this service this is the second referral i got nothing for
The complaint has been investigated and resolved to the customer’s satisfaction.
I find it so funny that AT&T places their ads on this site posting their false and impossible rebates and rewards cards! Your daughter should call and tell them she will cancel if they will not give you the promised rebate! Shame on them!
Yes, they don't tell you that you have to apply for it online and you can't apply for it until you have had the service for one month and then they will send it to you within 60 days. Also note the expiration date as if you do not use it right away it will expire and they are banking on the fact that most people will forget to apply and will not use it right away and then the fish and bait method will work exactly like they planned. Good luck on trying to get someone to help you as those days are gone!
u-verse installation
Earlier Feb 09, I ordered U-verse to be installed. Got a installation date of Feb 28. About 2 weeks wait time. Fine, so I waited. The scheduled installation time was between 12 and 2 pm. I received both a card and email to remind me of the installation.
On exactly 1:59pm that day, I got a call saying the tech is behind schedule and has no idea when he will make it today. I was not too happy, of course, because one has to wait around hours and hours for a technician. And people have plans. You screw up one plan, you screw up the whole day. So I asked for re-schedule.
Guess what, another 2 weeks. The installation time, 12 to 2 pm., same.
I waited again, like a dumb puppet. I made all the efforts to move my schedules around and waited, waited... until 2:30, I lost my patience and called customer service. Surprisingly (or NOT), I was told the order was canceled. At first the customer rep had no idea what happened but after I pushed further, and after numerous transfer, hold, hold, 40 mins went by, and it turned out that the order was NEVER officially assigned to the dispatcher, due to some "technical" errors. The order was "cancelled" after 14 days.
I was getting at least 2 automatically placed calls before that installation date, to remind me of this installation. And right in the morning of the installation, beautifully, the order was nuked. And the beauty of it, is that no one is at fault!? because it is all system's problem!
The bottom is that my time is simply worth zero dollars because I lie on the couch watching TV everyday anyway. Well. NO. my billing rate is $ 200 per hour. We had a deal, to make a sale which requires that I commit to a schedule, sit and wait, and the other party show up to perform the service. By screwing up like this, it is an epic failure of business trust, integrity, and simply disgraceful.
This will be almost 2 months, for U-verse to be installed.
Shame, I mean, concentrated shame, mixed with lead and mercury. Sometimes I really don't get this, do they still want customers or not? Because seems to me, no one gives a [censored] any.
They put me down for another week. Maybe I need to get my fingers crossed for someone from AT&T to really make his appointment. It's like, playing lottery. You need very very very good luck to win, to get installed.
The complaint has been investigated and resolved to the customer’s satisfaction.
AT&T CHARGED ME TWICE FOR THE SAME REASON IN 2 DIFFERENT CARDS... ITS BEEN A WEEK IVE BEEN CALLING THEM TRYING TO GET A REFUND... THIS LADY NAMED WILLIAMS AND THAT CLAIMED TO BE A SUPERVISOR TOLD ME SHE HAD TO INVESTIGATE THE CASE CAUSE MY MONEY WAS USED TO PAY A BILL IN NORTH CAROLINA... P.S I LIVE IN GEORGIA... NEVER BEEN THERE... ANYWAY SHE SAID SHE WOULD CALLED BACK THE DAY AFTER I SPOKE WITH HER... ITS BEEN 1 WEEK... SHE DOESNT CALL NOR ANSWER THE PHONE... I CALLED CUSTOMER CARE MANY TIMES THEY KEEP PUTTING ME ON HOLD AND TRANSFERRING TO DIFFERENT DEPARTMENTS... EVERY TIME I CALL I SPEAK WITH 5 DIFFERENT DEPARTMENTS AND NOONE CAN HELP WHAT SEEMS TO BE SUCH AN EASY PROBLEM TO SOLVE... LAST TIME I CALLED THIS GUY TOLD ME HE COULDN'T FIND MY ACCOUNT NUMBER ANYMORE... I WENT TO THE CORPORATION BUILDING IN DOWNTOWN ATLANTA AND ALL OF THOSE 40 FLOORS NOBODY COULD COME DOWN TO SPEAK WITH ME... ITS THE WORSE CUSTOMER SERVICE EVER... IF U PUT A DEER TO WORK THERE THEY WOULD DO A BETTER JOB...
false advertising
ATT solicted my company for a website with a banner ad guaranteed to get 60 clicks a month and put me on yellowpages.com and other search engines . After 3 months of trying to get in touch with their web designer, the sales representative, OR the sales representatives manager, none of my phone calls were ever returned, I received a contract and my credit card was billed. I called customer service and they found no record . I sent their information back, registered mail, with a letter stating that their "no service" was cause for my not signing any contract with them. Instead of responding to my letter they put up a banner ad with incorrect information about my business causing me financial harm 4 months after I was solicted and 2 months after they received my cancellation letter. I have called them many times trying to get them to stop advertising my business and they state there is nothing they can do. Customer service is smug and inconsiderate. I have had customer service representative tell me there is nothing they can do because it has been billed to my credit card and I voiced verified the information. I had one representative from the Riverside, CA office hang up on me. If you are thinking about advertising with ATT YELLOWPAGES - STOP NOW - THEY DON'T PERFORM WHAT THEY PROMISE AND THEY TREAT YOU AS THE ENEMY!
The complaint has been investigated and resolved to the customer’s satisfaction.
The GSM does have the authority to cancel the contract but it would go against his commissions. I used to work for the company and its a very fraudulent company.
I want to thank all the wonderful individuals who have taken their time to respond to our comment/complaint. and, apologize to those whom we have not returned contact. Your response (needless to say) has been over whelming. AT&T-Yellowpages.com and Blue Ribbon Auto Glass, Llc. have mutually agreed to terminate the contract and we have received a full refund. This does not excuse AT&T's misrepresentation of their product or unconscionable behavior. Nor does this make-up for our total financial losses. However, at this time we are not pursuing our law suite.
If I could pass on what this experience has shown me, I would say to, "Not go quietly into the night" let your voice be heard. File your complaint with as many organizations outside of AT&T's control as possible. The BBB, Federal Trade commission, State Attorney Generals Office etc... If you are paying with a credit/debit card, STOP PAYMENT NOW! And dispute the charges with your card company (AT&T must prove their charges are valid to the card company and are not allowed to contact the person or business disputing the charges about the amount disputed until it is settled). If the do so, file a complaint with your card company (Visa/MC/AMEX/DC) not your bank. If you have been sent to "collections", dispute the validity of the original bill. Make AT&T prove they provided the service. Your "contract" is for "clicks" not calls. AT&T must show a preponderance of proof that your "clicks" are in accordance with your specific contract. The plain and simple truth is they can not. Finally, USE the experience and advice given on the complaint board. It is a great resource!
Mathew Korba
Blue Ribbon Auto Glass, Llc.
My name is Mathew Korba. I am the owner of Blue Ribbon Auto Glass Llc in Tacoma, Wa. I too attempted to advertise with the YPConnect program (yellow pages on-line), marketed by AT&T advertising. We are currently seeking businesses and individuals who have not received the services promised by Yellowpages.com Llc as sold by AT&T Advertising Solutions to partipate in a class action suite. The purpose of the suite is to recover financial losses incurred by mis-leading sales tactics and Yellowpages.com Llc's inability to deliver it's product as advertised. You are encouraged to participate.
Please cal [protected] or email BlueRibbonGlass@comcast.net for more information
I am sorry that you are not happy with yellowpages.com. I was looking online found a website that you can have a ebillboard for FREE. Just go to seekshallfind.com. I was talking to my friend Bill he sign up for a ebillboard. He told me that he is glad that he got a ebillboard. His business just moved to a new building he went to change this info with yellow book and was on hold for 35 Minutes waiting for someone to talk to. When he went to his ebillboard and change his info and it took him just few minutes.
I was called by a representative to place an ad. I was told that I would have a week to cancel if I changed my mind. After a couple of days, I did change my mind (I was shutting down that business), but was told that my representative was not available and that the new rep did not have authorization to cancel. I told them then and there that I would stay on the phone and escalate the call until my cancellation request was honored as advertised. The rep talked to her manager and then said that "I guarantee you that it will be taken care of today". She dropped the ball, and the ad appeared anyway. I was afraid of getting a lot of calls for a non-existent business, but during the whole year, I only got one call - someone looking for a job. I have been fighting one very long legal battle that started when they tried to bill me. In short: DON'T USE AT&T YELLOW PAGES - YOU'LL BE SCREWED, YOUR AD WON'T BE WORTH THE MONEY, AND YOU WILL BE DEALING WITH AN EXTREMELY SLIMY COMPANY.
billing, customer service
After a gross overpayment of my monthly wireless aircard fee, I was put through hell trying to get the money returned. After intitiating action their "Trust Dept" (good name huh?) closed the case (CMA) after requiring more info on the payment but never tried to get in touch with me to request the info. I opened another "CMA" to proceed and got shoddy customer service, one service rep (Kathryn Berman) told me to fax the info for the Trust Dept. to her and she would take care of it. I found after trying to follow up, she did nothing but leave lie on a pile of papers.
After 5 weeks and no money to pay my bills I incurred a few late charges and AT&T never offered interest for the time the held my money.
Five weeks ago I called to terminate the contract and after explaining it all for the umpteenth time the service manager agreed with me and it was canceled. AT&T continued to carry a balance and just turned it over to a collection agency. I called AT&T customer service just now about it and I'm told by the supervisor the only thing she can do is waive the late fee.
At&T and especially the "Trust Dept" does not care about customer relations. This is not the first time in many years I have had bad customer service and/or trouble with this company, I should have learned my lesson. Stick with Verizon
Another ATT complaint. Before they took over Cingular I never had a problem, however, once ATT took over I started having many dead zones. Most particular and peculiar was as soon as I got near Washington DC and area north of there, I could not make or receive calls on my cell phone. When I got back here to NC I called ATT to complain. The lady asked me to call the next time I got close to the areas that were dead, so I did. They were suppose to track me or something and then connect me to the towers. It did NOT work. The next time I traveled to NJ I went to an ATT store at the Freehold Mall. The person there told me I had to upgrade my phone. I asked what? He said you need a new phone. At that point I just wanted to be able to make my phone contacts so I sprung for a new phone at about $250. I had the phone for about one year and it got wet, so I had to pay another $115, Okay so what. Well when I called the ATT operator to find out why my phone wasn't working she told me to put the SIMI chip in the old phone and it should work. Well, I guess I was dupped by the ATT store because apparently all I needed was a new SIMI chip which should have been given to me for free!
anything to do with u-verse!
This is a warning to anyone getting involved with the ATT U-verse system! Everything they tell you is untrue, the persons on the help lines each seem to have a different story about getting help, and the billing is very deceptive. We had service installed on January 31st, 2009 and as of today (3/9/09), it has been an absolute NIGHTMARE! I have been verbally lied too, verbally abused, and we have had probably less that one half service during the entire time it has been installed.
We have been customers with ATT for many years, and have had all services "bundled" for the past several years, but this has completely turned us off from this company. They are ripping people off left and right... do not even consider getting this service or you will be sorry!
The complaint has been investigated and resolved to the customer’s satisfaction.
card cancelled for no reason!
As a former employee of AT&T, I was guaranteed the use of my AT&T Universal Card for life with no annual fee. They have recently cancelled this card with the excuse that it is because I live overseas. I have lived overseas for over 16 years and have been using this card with no problems until now. I want to know why they can suddenly decide not to honor their guarantee of a card for life with no annual fee.
Read full review of AT&T and 4 commentscharges
Going to make this short. We got a go phone from wal-mart for our son to use just in case, the throw away type. Got home with it & after jumping thru the numerouse hoops to get it to work... We discoverd that it gets no service where we live. Cancled it out. Was to get a refund... Never did called a few more times to get it cancled never happend. Still being charged $43.46 per month & sometime I see it get charged to my account two times per month.
Called thier wonderful number [protected] just to have the automated answering service hang up on me. Credit unoin tells me I can do a stop payment but it would have to be on a month to month bases. So $26.00 per month to do the stop payment & it would have to be done each month in order for it to work. So now we have approxemently $300.00 wraped up in the thing & tried to use it once but it never trully worked. Left a message on the answering service but no one has called us back as of yet. I personally think that this is a scam with at&t/vesta & go phone. Looks like a nother letter off to the bbb for our area.
The complaint has been investigated and resolved to the customer’s satisfaction.
I REALLY DON'T KNOW HOW LONG THEY BEEN SWINDERLING MY MONEY, AND ALL I KNOW IS MY MONEY BE MISSING FROM MY DISABILITY BENEFITS EVERY TIME I GO ONLINE TO ORDER FROM EBAY OR AMAZON, I NEED SOMEONE INVESTIGATE THESE PEOPLE @VESTA AT&T! I CAN'T AFFORD THIS TO HAPPEN I'M ON A FIX INCOME, PLEASE HELP ME MY NAME IS JOANN KELLY AND MY PHONE NUMBER IS [protected]! PLEASE HELP ME!
THESE PEOPLE TOOK $27.15 FROM MY CREDIT CARD I DON'T KNOW WHO THESE PEOPLE IS, NEVER HEARD OF THEM I GOT THIS NUMBER [protected] FROM GOOGLE AND I CALLED AROUND 2:00 PM AND IT SAYS PRESS #1 IF MONEY IS MISSING FROM YOUR CREDIT CARD BUT WHEN I PRESS IT WOULD NOT GO THROUGH, SO I PRESS ANOTHER OPTION SHE COMES ON ANSWERING MACHINE SAYING WE OPEN FROM 7-10 PM BUT IT WAS ONLY 2PM, I THINK THEY'RE SCAMMING MANY PEOPLE, BECAUSE I'M READING MORE COMPLAINTS, I'M ON DISABILITY AND A FIXED INCOME I NEED MY MONEY! MY NAME IS JOANN KELLY, MY NUMBER IS [protected]!
I had a terrible experience with Vesta agent today(8/01/17). Had been talking to my Sam's Discover card thru Synchrony Bank, and found I had three fraud charges (2) Papa Johns, (1) Vesta AT&T. Papa Johns was nice as was Ancestry.com but the lady Chasity with Vesta was rude, told me even though this charge showed up on June statement and my payment was due 7/23/17 the charge in question was 5/23/17 which she said was over 90days and can not be removed. She also told me that I must have had my card where someone had access to it. I told her no, only myself, and I do not have AT&T phone service. She said this was a one time payment to an account that had AT&T phone service. I told her repeatedly that I did not ok this but she said nothing she could charges staying, When I talked back to credit card company they couldn't believe she wouldn't take the complaint and at least process it so they can process on their end..Thankfully my credit card company was more understanding and closed the account an issued a new card, , I do have AT&TU-Verse which we just got this July and have to say if this is the kind of customer service they have I might not be a customer long.
I found the same Vesta charge on my account for $35.00...I don't know these People, nor did I ask for their services. I called my Bank and had them issue me a new card. Next month they, (Vesta), can't charge me again. When I purchase my next monthly Go Phone minutes I will use cash ONLY...They will never get my account again...captphrank
P.S.My Bank returned the $35.00
Vesta processes millions of prepaid recharge payments each month on behalf of telecom companies and their customers. We continually monitor orders for unauthorized or fraudulent use of payment devices, and actively work with customers to resolve any issues or disputes promptly and fairly. This is evidenced by our “A” rating by the Better Business Bureau.
If you have questions regarding a charge from Vesta on your credit card bill or bank statement, email ecustomersupport@trustvesta.com
or call toll free [protected]. A representative will be glad to assist you.
Vesta began making unauthorized deductions from my checking account after I mailed one of my own checks to pay my cousin's AT&T bill. Apparently they took the info from my check. Not sure what they were billing for either since I do not have an AT&T phone and the billl I was paying was a year old balance on a phone no longer in use. They did 2 deductions after my initial check, both in the same bank statement period so I didn't notice after the first one. I went right to my bank and signed an affidavit stating that I did not authorize the ACH deductions. They said I should have my money back in 2-3 days.
they charged my acct 20 times in one month (jan.'09)& i have proof that i only charged 7 times for that one month.
creditor
dear sir I am craig j cirrincione I was sent is letter from your Law offices. It states that I owe you 433.99 and you will settle for 238.69 I payed this bill over 10years ago.So you show me the exact bill that I need to pay. thank you : craig j cirrincione e-mail me at [protected]@rocketmail.com refernce #[protected]-11
Read full review of AT&Tsales man fraud me
A man represent at&t came to my shop want me to change land line carrier. he promised me lower my telephone bill.
but i get doubled phone bill this month.
I call AT&T but that computer machine make me angry, also
the person received call doesn't care because its not their department job. i tried call million time this sales person, leave million time recording didnot answer.
what am i have to do?
The complaint has been investigated and resolved to the customer’s satisfaction.
Complaint very accurate. I had a man come into my house told me the same line. I also went to AT&T office each point was gone over; It was a special deal they said. My phone bill has been twice as high as before and I cannot get anyone do anything about it. As with this person I get the automated system which goes around in circle, and after an hour going through one thing after the other, I'm told it's not their problem.
combining cell phone accounts
I have been an AT&T customer for over five years. I recently rolled my sisters account under my account. I called customer service twice to ask questions about the details before I made the switch. The rep did not note any of my questions or any of the responses to my questions. I specially asked about the rollover minutes and was assured we would keep all of them. Now I get my first bill and they have taken away all the minutes and say they can't do anything about it even though their representatives are giving out incorrect information. This is very poor customer service and when my contracts expire I will not be renewing any of the. They also said that one of my contracts has already expired this is contrary to what I was told when I was combining the accounts in February. AT&T needs to give me back my rollover minutes and retrain their customer service agents.
My debit card was blocked due to overdrafts and when I recieved a print out I discovered that At&t had submitted an ACH against my account fraudulently. I have not done business with At&t since 2000 and my bank account has only been opened a month. The draft was submitted with NO ACCOUNT attached, nor phone number NOTHING! I called and spoke a rep who couldn't find anything that matched the amount, GO FIGURE! I can't understand how a compnay as large as At&t has no tracking system for payments they've recieved via the telephone. I am completely ticked cause I'm left holding the bag until it's been resolved!
internet service
i need to update my complaint. It is very important for me to let everyone know about a billing specialist named ASSUNTA WESBY, she was very helpful, very polite, and even cared enough to tell me that after we disconnected that she would make sure my account was how i had requested. Please ATT praise her, but i would let some of the customer service taking orders for new service maybe take some training from her. all of you out there take the time to do the steps it is worth it if you get the pleasure to speak to her; ASSUNTA WESBY.
I'm so glad that i'm not the only one having trouble with att. I had problems from the beginning promises of when they would show up to connect my service and they were a no show. The biggest problem of all is that when i ordered internet with the agent i told her that i wanted the basic dsl service with no regular telephone line, she said that was possible basic dsl with760kb would be 14.95 amonth with a added 5.00 because i do not have regular phone line with them. Because i am a new customer they had to charge me immediately debiting my checking 50.00 and they also had to debit my checking for 6 months to pay my monthly bill.. Now they tell me that they will debit my checking 42.95 each month because they claim i have the highest speed dsl that they offer.. Please tell me if you agree that sounds like a scam or illegal. att you should be ashamed we normal people cant fight you big dogs especially when you play tricks like that. so so wrong
The complaint has been investigated and resolved to the customer’s satisfaction.
didn't get my accessories
I called in to talk abouth my home phone acct. When I was asked about getting a wireless plan, we talked about it, and I asked what would I get with the plan, she told me that I would get a free phone with $50.00 cash back, 450 daytime min. 5000night/weekned min. And a rebate. So I got online to see all the phone because I didn't like the free phone, she said that if I paided for a phone that she would give me a better offer, I asked what was it she said if I paide for the phone that she would give me a bluetoot headset, car chargers, rebate, $50.00cash back, and my mins. Well I got my phone, mins. But that was it. I called in to at&t and talk to so meny people that I said # it, but thay cann't call me for sehit and i'm going to send the phone back. (Ceo) will like that. Jacqueline faison [protected] call me, i'm mad
The complaint has been investigated and resolved to the customer’s satisfaction.
I had terrible reception, often resulting in dropped calls upon moving to a new home. My cell phone is my work phone. Due to the terrible reception, I was forced to walk around my house and property to find a better (although temporary) signal while saying "I'm sorry, can you please repeat that." AT&T representatives told me that my address show me as living in a "good" coverage area. I even had a dropped call when talking with an AT&T customer service representative (that didn't call me back after the dropped call...even though I had warned them it might happen, and asked them to please call me back so I wouldn't have to "start over" with another representative). Since they didn't call me back, I did start over with another representative, that completely understood the frustrations I was having, since she could not hear me clearly throughout much of the call. Finally, after talking with a financial institution and having the call dropped three times during our transactions, I decided I had to swith plans. The AT&T representative gave me the option of a 1 month test of a newer phone (mine is only 16 months old) that "might" help. They would not verify that my address had terrible coverage, ie: send someone to the property with an AT&T cell phone. They simply said we show you with good coverage. And, my only option was to potentially (maybe?) have better service if I upgrade to a new phone. My final conversation, with a customer service supervisor, was extremely frustrating. He said that my service contract did not state that I would be given perfect reception 24 hours a day, 7 days a week, 365 days a year. Could he have been more condesending? I would have appreciated having a clear signal (similar to my previous address) that would allow me to utilize my cell phone on my new property. Long story short, they will be billing me the $175 early termination fee even though I had absolutely terrible reception from my own home (and office). They were extremely condesending and matter of fact with their responses. I highly, HIGHLY, DO NOT recommend AT&T for ANYONE, EVER!
I purchased this phone over a year ago from Amazon with a contract. Then we found out ATT offers family plans, so I went to an ATT store, changed the plan to a family Talk plan, and added a new line for my wife. Also updated my address at the same time since we are moving. All look fine, right? I still got my next bill and next bill after that. I paid all of them on time, online. My current due is $0.00.
However Today I woke up to a phone call by a collection agency. They have already put a record in my credit history also for nonpayment of $59.99 for this phone ending 7512. I was shocked; I've been paying over $150 every month. I told the collection agency guy this cannot be true, so he gave me an ATT 800 number which did not work. I called 611 to hear this:
"Sir you changed your account in July 2008, updated the address only on the new account. You have failed to update the address on the previous account, so this is the reason you did not receive our notices". This is the first time I even found out that there was an account change. All I knew as a customer was I changed the plan, then at the same time, gave my new address. However the ATT rep who entered the address failed to update the earlier account that he migrated my phone number from. How a customer would even supposed to know they were moving accounts, its ATT's internal business. All I know is I updated my address, I get my bills, I pay them on time. All I know is I had two phone numbers; I was paying on time for both.
Now I have a collection agency trying to charge me for their charges, have a negative entry in my credit history, I requested ATT to rectify it, while offering to pay the balance on the original account. They told me they would not do it to a customer who has a clean payment record, that’s their standard of customer service. They even refuse to admit it's their fault. I am extremely disappointed and unhappy about their service.
AT&T has some of the worst service. I recently agree to switch from Charter Communication to bundle with AT&T and Direct-TV with the premier service because I was quoted a price of both companies at 10 dollars less then what I was recieving from Charter. After asking if this is for real the salesperson assured and I agreed. That is when the nightmare began, both companies installed my service in a timely fashion. However, I did not have the phone number I had before AT&T a representative assured me that as soon as Charter release my number I will get it. This took over 11 days, during that time I had a problem with reception and losing dsl calling the service desk was not a good experience telling me I was to far away from the building that provides these two services which is less then two miles away. This made me think about customers who live further away, does AT&T provide cans with strings attached. however the field techs cared, trying to resolve the problem. This was not my only problem my bill was never 10 dollars cheaper it was over 80 dollars for both. I believe AT&T should be investigated and I believe heads should roll. My advice stay away and remember this "If its to good to be true, it probably isn't".
That is use language that is not explict!
She could language that is not explict and not "vulgar" to explain her complaint. Words could offend someone!
lack of service & commitment
The following are the situations & circumstances I went through with becoming a new AT&T customer. Please read the following as I hope we can come to a resolution on the following issues:
1. AT&T missed appointment schedule at 8:00am-10:00am
2. I took off & loss a days pay to wait for the technician who did not arrive till 8pm.
3. I called several times which I waited each time 45 minutes to reach the dispatching dept. to find out when AT&T is coming. I was told to keep calling back as no one has picked up the ticket.
4. As the day went by I asked to leave the house temporarily to get lunch & was told not to leave as he could come any minute. He did not arrive till 8pm and I was not able to get neither lunch nor dinner since I had to wait for him to start connecting u-verse.
5. AT&T arrived at 8pm and worked till 9:30pm 2 hours connecting u-verse which never worked and he had to disconnect u-verse & connect me back to my cable company.
6. When the AT&T technician connected me back to my cable company, I had no telephone service for 3 weeks since AT&T had already pulled the telephone number from my cable company (Charter Communications).
7. The AT&T technician said I would be a priority since it was not connected properly. I then find out I could not be connected to u-verse till 1 month after. There was absolutely no priority for my case.
8. My family ended up using our cell phones to call people and paid extra for minutes used.
9. I received several phone calls from AT&T telephone dept, asking me to call Charter Communications and ask them to re-connect my telephone line so AT&T can pull the number again. After spending an hour trying to explain to Charter Comm what AT&T wanting me to do, they finally did it but charged my account a re-connect fee. I told AT&T the phone number was re-activated and I was assured the phone number was pulled again for importing.
10. Different representatives from AT&T called me several times thereafter asking me if the number was pulled. I told the 3 or 4 different reps that called me the whole story and it was apparent that no one read the notes from the prior telephone calls to me.
11. I took off the 2nd time for the installation between 8 & 10am and they did not arrive till 4pm. I lost another days pay since this is the 2nd time the installer missed the appt. at the time designated.
12. The installer connected the internet & cable and could not install the telephone because he said AT&T did not import the phone number, after all the conversations I had with them throughout the month & them ensuring the telephone number was imported.
13. The u-verse technician put me on the phone again with the telephone dept who let me know that they would give me a temporary phone number after they tried to sell me on additional services from AT&T. I could not get anymore disgusted at the gentlemen trying to sell me more services at such an inappropriate time.
14. I called Charter again to activate the phone number and they told me they would not activate it again until a discrepancy in billing was resolved with them first.
15. I received the bill from AT&T which included bundled & pro-rated charges for a service that was never running correctly.
16. The $100 gift card was never received, but I did receive the rebate check.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have had nothing but trouble with customer service from AT&T. They make Charter look like saints. Here is my laundry list of complaints.
1) Signed up for U-Verse and internet, but declined phone since we only use cells. They won't stop asking about me hooking up a phone.
2) 1/2 hour after my scheduled Saturday install window the installer calls to cancel the appointment. I call AT&T to cancel the service, and call the sales rep to tell him that he was wrong about the customer service being so great. He convinces me to sign back up and offers an additional $100.00 off for a total of $200.00 rebate.
3) Install comes on time and is the laziest installer I have ever seen. Leaves cables laying around and hooks my cable up to the front of my TV, not the back. I make him fix it before he leaves.
4) After a month we don't see a bill, so we call. Apparently we are past due, they sent my email bill, which I did NOT signup for, to my old charter email not my new AT&T email. We complain, they remove the late fee, fix the email address and set us up for paper billing.
5) I didn’t receive any rebate, discount for the first 6-months, or anything that was promised on the rate. We complained and they “opened an investigation”. After a month we finally received a credit and a $100.00 gift card.
6) Bill doesn't come, we are two months behind, AT&T says they can take care of that right now if we given them our checking account information. My wife laughs at them. There is no way they will ever have authorization to draft my checking account. Again they say they have us set up for paper billing and fix the email address and are sending out a bill.
7) We pay the bill and call a couple of weeks later to see our status. They received our payment, but we missed the cut-off of for the paper billing so we are late again. They send us out another bill, and say they will give us credit.
8) At each of the payment issues above we tried to change our options and were told that they will not change anything until we are paid in full. We complained several times. The last time we were finally able to make a change even though our account was not up-to-date due to their billing issues.
9) My fourth billing cycle and we finally received a bill on time, we are current, and the credits the promised are there, but it took way to many attempts to fix this. Would you like phone service too? NO!
10) We noticed a low-level (not loud), but very high-pitched noise coming from the box. My wife noticed it a couple of weeks before I did. It only got worse so we finally called AT&T. They said if it is making that noise it is a fire hazard, turn the box of immediately. They are sending out a repairman tomorrow and offering a small credit for the lost service. Okay, why isn't there a recall? AT&T says they are waiting for people to call about the noise. What!? What if the noise starts when you are out-of-town, asleep, if you are hearing impaired? This is a serious and potentially dangerous issue. This last part I have reported.
I have had bad service aquiring u-verse. I purchased a computer at best buy . While there I signed up for at&t wi fi which I cancelled after one month because we went over user time . Costed to much .Next we signed up for u-verse I took off a day of work only to find out were to far away from their box. I was told again by salesman on phone guaranteed hookup this time or I will buy lunch. I took the day off work again only to hear I was to far away from their box again.Weres my lunch liar. Door salesman at&t comes to the house we told him we have been turned down twice before.He insisted the box had been moved closer . Once again Itook off work again installer told me I was to far away to recieve.He left I had to call him back my phone was disconnected . He came back four hours later.AT&T called back were told a line would be ran right to our house. Once again took off work and no showed up this time waited three hours called various phone # only to hear our records show your too far away.I was told were sorry we will take you off our mailing list.Any way here is the account [protected]
I agree, AT&T U-verse should not even try to compete with comcast or any onther TV services. Their servces sucks, they do not even know how to repair or troubleshoot their own hardware. They have left a 72 year old lady without a phone line after switching over to AT&T Uverse. She can not make or recieve any calls. If her house was to catch on FIRE AT&T would be a fault since they are not willing to fix their equipment. They should be hung and should not even try to compete with Comcast or satelite TV. They Suck...
refused to cancel print ad
Was given a 'Telemarketer' sales rep. out of MI this past summer (2008) and when I got around to calling her back, well before closing date, to let her know I was canceling ad this year (ineffective advertising and cut costs significantly) I never heard from her in return. Also sent a letter of cancellation to Corporate offices in Brookfield, WI to confirm cancellation, NO RESPONSE. But I thought all was ok... never received a new packet, or contract except for my Yellowpages.com Web-Site forms. I decided to keep that going because it is cheap. But when I looked in the new Phone Book, what was there? My AD! Now I am stuck with trying to resolve this on my own and not being able to get through to ANYBODY to try and help me out with this. The only ones who call me are the reps in Billing, trying to collect money from me I don't have in these unfortunate trying times. What a horrible thing to have to deal with!
The complaint has been investigated and resolved to the customer’s satisfaction.
Last year I was contacted by a sale rep from at & t advertising solution; he claimed that their company can help my small business to grow big in no time even in this bad economy so I decided to go to this meeting and learn more about their offer. When I got there I met two sales reps that one of them was so good at advertising their business and he was so convincing that I was deceived. He succeeded in getting me to this trap they had set for me when finally signed a one year contract with them. As soon as my ad started to run according to their claim they sent us a bill; so I called them and said I don't see my Ad anywhere in any of the search engines that you put my Ad in and they said you will not be able to see your Ad which was completely opposite to what the sale rep promised us. So I contacted customer service and found out that everything that the sale rep promised us, were false; So I requested to cancel my contract with them, but they refused and said once the contract was signed they can not cancel it. I informed them via several communications with them through phone and email that I am not paying them, so they filed my business name to a collection agency to collect the money that they claim I owe ( for doing NoTHING! since I never saw my Ad in non of the search engines that they promised they put my Ad in)
I posted a comment on this board approximately 18 months ago expressing my deepest regrets doing business with AT&T / Bellsouth Advertising due to their deceptive practices. Even though we felt that we were completely dupped and do not owe the money that they want, we had no choice but to give them a monthly payment to hold them off, at least until they ended up suing us. We would not sign there paperwork (we learned not to trust them) and it's now in court. Now, with all the additional fees, etc... our total bill for our mom and pop, small and broke company is a whooping $55k, and thats for only about 16 months of advertising ! We had to sell all our assets to hire a lawyer in order to delay them until we figure out what to do.
Keep in mind that they have other businesses (i.e.: phone, cell, internet, etc...) and all of them are run the same, good for them, bad for the consumer who get's reeled in by them.
Last year, due to other billing descrepencies, we cancelled all relations, including phone, cell and internet with that company and we warn as many people of our experience as well. We have family who is also having issues with them. **It's our experience that they are a bad company and they will get you, make your life, your company and family miserable. They will shut you down and bankrupt you and all the lawyers that we spoken with say that Bellsouth / At&t sues just about EVERYONE! They are known as HELLSOUTH by many for a reason.
I have had a similar experience - unethical selling practices, going live with unapproved ads despite my protests - rude and unhelpful representatives, numerous people representing themselves as AT&T representatives who all have one goal - the upsell. No one cares about troubleshooting issues or helping customers. They are bullies and need a class action suit against them!
AT and T offered the use of a 'catchy 'URL, owned by ATand T, to be prominently placed in my printad. We prepared an advertisement around the catchy URL which would be pointed to my website. After the contract was signed and the print deadline passed, I was informed by my rep that AT and T would not point the catchy URL to my website, that I would have to go to godaddy to get that done. When I contacted Godaddy they informed me that AT and T no longer owned the catchy URL. It had been taken by someone on the day the registration lapsed. I called my rep and she said she had learned of this also and she was physically sick about it. She offered to purchase the URL from the owner at her own expense but AT and T would not allow it. They offered to reimburse me for the $500.00 purchase of the URL but would only agree to a 35% reduction of my bill for the 5 months that the URL was defunct. Again, the URL was the majority of the ad. I just learned about the ad solutions legal dept. on this website. Bless you for the info. So you think anyone gets satisfaction from that legal dept.?
What happened to me was because of slow business this past year and not being able to keep up with the monthly payments they require, when renewal time came in Nov and hoping to just scale down on this coming year, the option they gave me was to pay half of what I Owed plus prepay for the whole upcoming year with a new phone number that they had control over if I got behind on payments, this all came to about 8000.00 which I didnt have, so I had no choice, unable to renew to be in the upcoming book. Well at least I would still be in the directory and White Pages if someone is looking for our business, so I thought. some how, some one called and canceled my phone service even though I m the only one Authorizd to do so, so I thought, Being the Holidays and thinking the people are watching their money when the phones slowed down I didnt think too much about it until one of my previous customers call my cell phone to contact me because my Gainesville phone number was not working, At once I called and come to find out it got disconneted just in time to miss the publishing deadline, so now here we are with out any phone number anywhere.
I think this was pretty low thing to do to a business which had be a customer for the past thirteen years.
I am sorry that you are not happy with yellow book. I was looking online found a website that you can have a ebillboard for FREE. Just go to seekshallfind.com. I was talking to my friend Jake he sign up for a ebillboard. He told me that he is glad that he got a ebillboard. His business just moved to a new building he went to change this info with yellow book and was on hold for 35 Minutes waiting for someone to talk to. When he went to his ebillboard and change his info and it took him just few minutes.
Everything written in this thread is correct. AT&T Advertising Solutions is a horrible company with many deceptive practices. I worked with this company for 6 months and could not take it anymore. The problem starts from the top down. Pressure is on everyone to minimize loss at the company so managers and reps will both hide losses and renew existing customers without trying to contact them. My advice is to stay away! They keep very reputable lawyers on their books to go after customers who dispute their bills (right or wrong). If you are the unfortunate business owner who has been taken advantage of, then you will pay a ton in lawyer fees just to justify at&t's negligance and shady business practices. Sad but true it is almost cheaper to pay the contract than fight it. Do not do business with these people.
Thank you, I will do that.
Many people have a devasting expereince doing business with AT & T Advertising Solutions. You need to file a complaint with Better Business Bureau in St. Louis, MO where AT & T Ad. Solutions legal department is located. [protected]. AT & T legal department will work with you to resolve your issue.
We own a small construction company, started 4 years ago. AT & T sales reps came to our home office, signed us up for a 1/2 pg black and white on year 1. It didn't provide the return on investment that they had promised. Year 2, they convinced us to go 1/2 page "full color" and do a more agressive advertising campaign. Didn't work. Year 3, we wanted to cancel all expensive advertising, it wasn't working...when they double teamed us and 'somehow' doing what they do best which I describe as deceptive sales tactics to talk us into a FULL PAGE/FULL Color, we expressed our extreme worry over the cost of this ad, but as usual they pulled out all the stops, and guaranteed results. Year 4, we were now $22, 000 behind, told them "NO" straight up, they asked that I go into their office to sign the papers to change or illiminate all ads, leaving only bold listings, they again not only double teamed me, but my husband as well, kept us in interagation for 4 hrs with lies as always. After thinking about it over the weekend, I called right away to cancel it, just as I originally planned, but after several attempts couldn't reach the sales lady or manager. After 2 weeks, finally got a response, saying 'too late'...now we are being sued. YELLOWBOOK isn't as bad, but we tried to cancel an ad with them last year, our request came back with a date stamp of 'May 15th" stating we were too late to cancel, the deadline was May 14th.! *We hear and see so many complaints about this criminal company, yet there appears to be no real help against this monster corporation.
fraudulantly charged my debit card
I got my wallet stolen on the 22nd of February. a couple minutes after it happened I called my bank and they said they changed my account and i would get a new card and number. then I went online to check my transactions and there are two pending transactions to them for a hundred dollars each. i just thought that someone called and tried to use my card but after reading these it sounds like they did use it and then the company double charged them thinking it was really their card how can they get away with this. I cant even get my money reimbursed until the transaction goes through its ridiculous it just goes to show how many good people are really left in this world. I hope they get caught because this is ridiculous.
The complaint has been investigated and resolved to the customer’s satisfaction.
Vesta processes millions of prepaid recharge payments each month on behalf of telecom companies and their customers. We continually monitor orders for unauthorized or fraudulent use of payment devices, and actively work with customers to resolve any issues or disputes promptly and fairly. This is evidenced by our “A” rating by the Better Business Bureau.
If you have questions regarding a charge from Vesta on your credit card bill or bank statement, email ecustomersupport@trustvesta.com
or call toll free [protected]. A representative will be glad to assist.
warranty issues
I have had AT&T for about a year. For all that time I have paid into the warranty coverage. Recently I lost my phone. They sent me a new one however it wasn't the exact color that I bought. Now I know to some of you this probably isn't a big deal but I feel that I should of gotten the same exact phone that I bought. They told me that I had to deal with whatever they have in stock and that they will do nothing to fix the situation. Is there anything I could do? I am really not happy.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have been a valued customer for over five years with at&t up until now. The warranty department is a disgrace. My device recently started over heating and read a message that stated for me to turn off the device because of over heating. So I did just that and called up warranty to inform them of the issues I was having. Not once did the agent tell me that if any other damages like liquid or external damages are found on the phone I will be charged the full fee of the phone. The replacement phone came about two days later with no extra charger head set nothing just the phone. About 3weeks later I receive the original phone back with a letter stating that there was liquid damage indicator activated and therefore I would be charged the full cost of the phone which is $706.00. I couldn't believe my eyes. I called at&t immediately. I explained to the representative that I was not informed of the terms and condition that I received in the mail and had I i wouldn't even bothered going throw warranty I would've went with the insurance company. I was told that no matter the actual problem with the device if it has water damage or external damage then I will be charged. Now at first the representative was nice to me while going over the details of the phone but after putting me on hold several time she started to get frustrated and was refusing my questions' so I asked to speak to a supervisor regarding the matter but to no avail she wasn't available. If its not a scam then how is it that they don't inform the customer of important parts of the terms and conditions and if there are any damages then give them the option of it either being fixed or returned to them. Outrage. I still haven't received a call back from the Supervisor. Switching my wireless company immediately
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About AT&T
One of the key strengths of AT&T is its extensive network infrastructure, which includes both wired and wireless connections. This allows the company to offer reliable and high-speed internet services to customers in both urban and rural areas. Additionally, AT&T's wireless network is one of the largest in the country, providing coverage to millions of customers across the United States.
In addition to its internet and wireless services, AT&T also offers a range of entertainment options. This includes its DirecTV satellite television service, which provides access to hundreds of channels and on-demand content. AT&T also offers streaming services through its AT&T TV and HBO Max platforms, which allow customers to access a wide range of movies, TV shows, and other content.
Overall, AT&T is a well-established and reliable provider of telecommunications services. With its extensive network infrastructure and range of offerings, the company is well-positioned to meet the needs of customers across the United States.
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AT&T emailsattcustomercare@att.com100%Confidence score: 100%Support
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AT&T address575 Morosgo Dr., NE Rm 14f67, Atlanta, Georgia, 30324-3300, United States
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 20, 2024 - View all AT&T contacts
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