AT&T
Reviews and Complaints

att increased my contract from 11/1/11 to 3/24/12 without my permission. that is the same as stealing from me. today, it took me 5 hours to make att to end my contract on 11/1/11. it certainly tells me that even att can not be trusted. why is a ttg so dishonest. it seems to me that big companies can not be trusted to do the honest thing. i suggest people find another phone company to do business with. there must be one honest phone company some where. however it is not att.. i suggest you dump this company before it screws you as it tried to screw me.

Poor cell phone netwrok and service in this part of the town

can not find any busness to take rebate cards

did not receive $75 rebate after signing up for at&t high speed internet ultra

sent me a rewards certificate and I never applied for any kind of reward

had att uverse installed 3 wks. ago today. 4/10/09. just had my 5th. service call.

i can't get into the site to receive my router rebate

cannot find rebate information . What a ripoff. Why not just mail
a check?

Class action suit -- distribute all unrewarded rebates to charity w/ punitive damages.

no reward center website

I had AT&T phone and internet service for 6+years. We never use the house phone anymore, so I called AT&T to ask if I could cancel the phone service but keep the internet. I was told "Sure, I can take care of that for you."
I'll make a long story short. On Jan 13 2009 they shut off the phone and internet service, and the internet hasn't been back on since. We have called or visited the local AT&T store in person on a daily basis ever since. Let me tell you what M at the local store told my husband just an hour ago. "I'm very sorry, I'm working on it, I'll call you. We're going to put you at the top of the list since you've had to wait so long." We've been told that every single time we call or go in person. This is the short story and there appears to be no end in sight. "Oh, I have to go through 4 managers blah blah blah." In the time since, I know of 2 co-workers and a relative who have ordered and had installed AT&T Uverse service...yet we're still trapped in some AT&T black hole of their own making. This is the short story.

On August 2, 2010 I sent the following letter to AT&T and filed a complaint with the BBB, consumer affairs, and the State of Texas Attorney General's Office:

Mr. Randall Stephenson
Chairman, President, and CEO
AT&T, Inc.
208 S. Akard St.
Dallas, TX 75202

Dear Mr. Stephenson;

The purpose of my letter is to tell you about a recent customer service experience to you.

Last week I contacted AT&T to review my plan to see if we might find a way to reduce our monthly charge of around $150.00. The individual I spoke to was most polite and helpful. However, I was informed that the plan I had was nonexistent. Moreover, it has been nonexistent for years. I also learned that I could have a much improved plan at a savings to me of around $60.00-80.00 per month. We made the change effective for the following day.

My question to you Mr. Stephenson is how many years did I pay for this nonexistent service? How could AT&T continue to send me a bill each month, over how many years, for a service plan that was no longer existent?

Is this an example of your "Centered On You" customer service, as stated online:

"Great customer service is the cornerstone of AT&T, and we’re passionate about providing a superior customer experience. It’s a vital part of everything we do—from keeping you connected with the latest technology to delivering the best value."

In essence, just how much money did I actually overpay AT&T for your "thoughtful, caring, and prompt attention" to my needs as also stated online?

How long would AT&T have let this continue?

Then, I received the following response from AT&T via the BBB:

On 08/04/10 an AT&T representative spoke with Ms. Caruth and acknowledged this complaint. AT&T explained that through out the years services as well as promotions change. At the time services and packages are ordered AT&T offers the plans and price points that are available at that time.
At the point of sale when Ms. Caruth's previous service package was ordered it was at that time the most cost affective. Ms. Caruth acknowledged this information but stated that she felt that AT&T needs to lower the rates and proactively contact the customers to apprise of new pricing.

AT&T does advertise new products and pricing. In addition, customers are alerted via billing statement inserts, telemarketing efforts and when AT&T has direct communication with customers via customer service, unless otherwise requested by the customer.

Of which I replied:

No, I do not accept AT&T's disingenuous response to my complaint. Following is a point by point response to their response:

• "AT&T explained that through out the years services as well as promotions change." When I set up our phone service 12 years ago it was not a "promotion" it was explained as a standard service rate.

• The following statement is not correct: "Ms. Caruth acknowledged this information but stated that she felt that AT&T needs to lower the rates and proactively contact the customers to apprise of new pricing." What I said was: "When rates change AT&T needs to contact customers about the new lower rates rather than continue to bill for obsolete services at higher service rates."

• I never see any TV advertising for new service rates as stated: " AT&T does advertise new products and pricing "

• I challenge the statement: " In addition, customers are alerted via billing statement inserts, " What fool would continue to pay ($50-80/month) overcharge when it was so abundantly clear they were over paying?

• The statement is false: "In addition, customers are alerted via ... telemarketing efforts ..." We never received one call informing us of how we might save money ($50-80/month) on a new service rate.

• The first time the statement is proven false: "In addition, customers are alerted via ... when AT&T has direct communication with customers via customer service..." is when we changed our internet service from a dial-up to DSL. I called customer service to disconnect the dedicated (second) land-line. During the phone conversation I was not informed of the service rate change during that call which clearly was to specifically reduce our monthly invoice.

• A second time the statement is false: "In addition, customers are alerted via ... when AT&T has direct communication with customers via customer service..." Spring 2010 my husband and I went in to the AT&T store to upgrade our cell phone to reduce our monthly rates. We also discussed our land line and internet service rates. The customer service rep who assisted pulled up our land-line billing information and informed us we could reduce our monthly bill if we included AT&T U-Verse, another AT&T service.

AT&T has been raping us for years. The response to this complaint both over the phone and in writing is clear that they plan to continue rape the public until they are stopped.

Same thing happend to me. Five years I didn't use phone service. After 5 years I decided to shut phone service and keep the internet. But AT&T shut both. I think it's some kind of punisment. after that 10 days I couln't use internet. Still I don't have internet. Every day I am calling them. They just apologize. Apology takes 20 min. Other 20 minutes for asking your adress name last name, new adress, old adress accunt number telephone number ... . Every day I waste 40 minutes for nothing. AT&T is not a professional company (They are cvery cheap)

This is definitly a scam! When I tried to contact AT&T about this issue to discuss the lack of clarity about the "1 year sign up" and get the charges reversed, I found that they keep transferring you from dept to dept, hours on the phone, without the ability to "find your account", much like a dog chasing its tail... yet they still keep charging my credit card. A truly dissapointing situation from two reputable companies.

Same thing happened to me at a Starbucks. When connecting there was just a sign in screen that implied I was paying $19.99 for a month's worth of access. Turns out that it is a year long agreement @ $19.99 /month with a $20 early cancellation fee. Starbuck and ATT... Not names I normally associate with such a devious scam, but I've learned my lesson. Maybe this will help others avoid it.

Ban/Acc#[protected]. Modem ID -2 wire 280-Net Work KEY-[protected]
Email-pannapatel14@att.net .
My television and internet is working, but there is no dieling tone on the telephone, on the telephone led screen
it says check telephone line, line looks ok, i also switched the modem and dvr off, then even no change

I agree, AT&T U-verse should not even try to compete with comcast or any onther TV services. Their servces sucks, they do not even know how to repair or troubleshoot their own hardware. They have left a 72 year old lady without a phone line after switching over to AT&T Uverse. She can not make or recieve any calls. If her house was to catch on FIRE AT&T would be a fault since they are not willing to fix their equipment. They should be hung and should not even try to compete with Comcast or satelite TV. They Suck... They told this lady that if she had any problems just call, however when she did the service technician never answered the phone. Lose AT&T U-verse everyone should boybcot the phone company... They have a lot of nerve competing with Cable companies... Get realy AT&T U-verse... then they want to charge $140.00 for a service that does not even work... Go Figure... LOSER Can you say LOSERS... Thats what U-verse is flakes and rip off dont use them lose them...

my samsung cell phone lost please note details

my name - kamlesh verma
address- rajnandgaon, chattisgarh 491441.
model - gt-m3510
make - samsung
lost date - 24/02/2010
email address or communication- kamleshverma95@gmail.com
last used no. on cell - +[protected]
current contact no. - [protected]
imei no. - [protected]

i have doubt this reliance gsm no. is activate on this cell (+[protected])
please check it by your operating system and gave back my cell to me...

thanks...

All of a sudden I have this 21.15 dollars charge on my ATT phone bill. I still don't know why. I requested no such service--I pay a pretty penny to ATT for my long distance service. I don't understand why ATT arbitrarily billed me for this service. What is the logic? It is a big rip-off and ATT is guilty for being the billing agent for this fraud. Do we have no recourse for this kind of crap? When I called ATT, they had a hands-off attitude--basically saying this company asked us to bill you for the service and you must talk to them about this.

AT&T allowed this company, who they claim no affiliation, to charge me for a voice mail service I did not authorize. Now I am being charge late fees added for not paying this bill. I feel AT&T is responsible since they allowed this to happen without my authorization.

I never wanted nor ask for a voice mail. Did not even know it was active until the charge showed up on my bill. I call the phone company and was told by a customer service that I automatically sign up when I opened a website. I continue not to pay for something I did not request. AT&T should be held accountable.

AA&T signed me up for long distance service without my knowledge. When I called they refused to remove all charges and didn't even cancel my account until 3 months later.

ATT Consumer Fraud
In December 2008, ATT promised bundled service for $99. The bundle included internet, phone with long distance, and a two year contract with DISH Network. EVERY month I have to call to get the bill corrected because of over charges ranging from $30 to $300. Now, they won't take off the over charges, but they won't release me from the two year contract with DISH. If you are a victim of this scam, call FTC at [protected], FCC at [protected], State Consumer Protection Agency (Attorney General) at [protected] or [protected], AND the AJC at [protected].

Has anyone ever noticed that after you supposedly get something resolved, it comes back unresolved or another problem rears its ugly head with AT&T..? Plus, just try getting them to stand behind what they tell you over the phone (in WRITING) when they supposedly fix it. They won't send you anything (email, mail, etc) confirming the problem was there nor fixed (and later you WILL find out it wasn't fixed after all)...

Just try getting the same representative you spoke to the first time when trying to resolve the problem/issue….It isn’t going to happen!… AT&T never lets you speak to the same representative that you had spoken too earlier.
I’ve tried too (it was even in the same identical department) and I was told that they are not allowed too by AT&T. They told me that I had to talk to the person at hand, of course this causing me to start all over with an existing/old problem.

What I’ve found out that AT&T NEVER leaves a paper trail in the consumers hands of a problem/issue being worked on nor what it was about and specially ever being resolved. Therefore, as most of you all ready know, that the same problem or new problem that AT&T creates shows up and you have no proof of what was discussed earlier to resolve the problem.

This just leaves you more frustrated only to start all over working on the same problem/issue and/or sometimes a new problem that AT&T created (and a bigger bill) with new representative.

I thought in the beginning I was the only one going through this. I just couldn’t understand why my problem wasn’t being resolved even when the representative said they fixed it. It would always come back NOT fixed. Just as if I never had spoken to them. A friend of mine, I’ve since talked too, had somewhat the same problem with AT&T. He told me to check out the internet on AT&T and the problems others are having. It’s simple to find out… just GOOGLE “AT&T problems” and later try “AT&T complaints” and see it for yourself. I couldn’t believe it! AT&T is a scamming company… And how they do it while just staying within the law is that they never leave a paper trail in the consumer’s hands. Therefore, we are back to “he said, she said”. This doesn’t take a rocket scientist… AT&T is infact slick…

To recap:
AT&T doesn’t allow the consumer a paper trail to show proof of anything. It’s left to a “consumer said, AT&T said… With no proof, AT&T knows they will win most of the time. This is why you will notice that they can add other things to your bill that you didn’t order to jack up the cost and add money to AT&T coffers.

You can never speak to the same representative that supposedly fixed the problem. You always have to start over with a new representative. I believe this is a tactic use by AT&T to wear the consumer down so that he or she won’t fight anymore with AT&T and just except the problem and sometimes pay the larger bill.

You will never receive confirmation of a problem/issue in detail being worked on nor exactly what was to be fixed in detail or that it was resolved via an email, mail, etc. Therefore that leaves you without proof. I had received a reference number but I’ve found out later that they change some of the information on it from time to time. It’s all computer driven leaving you (the consumer) with a leg to stand on when trying to get them to admit to ANYTHING! It’s rigged from the start!

I would love to take AT&T to court, but I don’t have anything in writing from what I agreed to when first starting up my service with AT&T. I’ve seen enough court shows to indicate that if you don’t have anything in writing, you WILL lose your case. Once again, AT&T wins (though deception) and the consumer loses…

The best way to kill a snake is to cut off the head. AT&T’s head is MONEY… Therefore, it’s up to us to go to cable, satellite, etc services anything AT&T doesn’t have its greedy hands in. There are a lot of services out there to replace AT&T. I’ve change services and it’s been great! No more problems :)

After 30 years with Bellsouth and no problems, ATT YELLOW PAGES failed to publish my advertizing. I was aware of a pass due balance since I had been traveling for a month prior to publication and so I paid almost $800.00 prior to the deadline as agreed with the ad person and was assured this would assure my ad would be published. The yellow page book came out and my ad was not in there and on contacting ATT, they said another bill of $105 had come out the prior month and so my ad was deleted without my being notified. I am now with yellow book.

ATT Yellow Pages is a nightmare! Not only will they not cancel a contract after over a year with MY business closed, they are still billing. The listing is useless as well! Do not do business with this company! You are just a number!

they got me too...same scenario

Our Issue with ATT is that if you want an ad in the Printed Yellow Pages you are bullied into a YellowPages.com listing. We do not need or want this listing and they do not take no for an answer. When we call customer service trying to cancil this On-Line Listing we get the run around and absoloutly NO Help. We will be canciling our entire yellow page adverts because of this and will NEVER again list with ATT.

After reading the responceses to the question about att.com/rewardcenter not being found at the web site on the card or notice listed, it appears the persons who are in the customer service business assume ALL persons calling for help or other action, are rude. It also appears that ALL persons asking the question "what to do next" are really not getting a direct answer; ie. "Do this etc, etc, to resulve the problem. I may be nieve, but for myself I'd just want to know what the step(s) to take is. Responding about how customers can be rude ect. doesn't answer the question but what to do would.

I also had a problem finding the web site that ATT sends you in print. It does not take you to their rewards center. They have to know that this is a problem. I believe they don"t care about it because some people will become frustrated enough to not make a claim for their reward. I find it hard to believe that such a huge corportion has such poor web site setups.
Steve C

The web site is there stop using the easy way and go to the addr field at the top of the screen and put in the www. Att.com / rewardcenter or call [protected], there is a red headed young woman on her cell phne read it if u have uverse click the 2nd bubble if u only had dsl click the 3rd bubble and if u have home phne svc with dsl click the 1st bubble, it is not rocket science. . I also work in cust svc just not with at&t thnk god i have been home on medical leave and i must say its not that cust svc is rude it is that at&t customers are mean just mean, would u like it if the reps were your daughter or son some of u im sure talk that way to them anyway but there is an old saying you can catch more flies with honey than u do with vinger hello, pay attention i write down the reps name and id# and ext if they have one. . As a cust svc rep i can tell u we work just as hard as the rest of u do and im sure u would get everything u wnt or need if u are nice i call cust svc with at&t and i guess the person that spoke with my rep before me must have been really rude so i got there crdt all i did was be nice how hard iwas that and remember they are there to help u but they have jobs and rules to follow. . Dont call in cause u forgot u had a reward and it is now 2009 and u are looking for a reward from 2008 hello u cant even go in to a resturant with a rebate (Coupon) if it is not colored or for the same month so dont think u can call in and expect the world whn u being rude thnk about that for a min

I signed up online and was to get $250 back in rebates and as of today I only have received $150 of it. I have called several times and they keep telling me that I have to wait a month for it to show up. I signed up for uverse and it was to be installed on the 18th of August, it was finally installed correctlly August 29th after all of my other services was disconnected by the uverse tech. I went without any service at ll for 4 days and then I pretty must conncected everything myself and told them not to send another tech out, becaue I was tired of taking days off and noboy showing up or them coming out and still not knowing what to do to get it up and runnig. After that it took another 10 days to get my home phone back up and working, because I just told them to connect my old serviceback up and they did that. When I called and complained about it, I was told that I should wait until the new year to get the home phone because it would be better then that it was at that time. I have beenvey upset with the install and someof the customer service. I would call in and try and get my service up and running and I wd just ask to speek to a supervisor so I can get going and they would help me for a few and then if they had to call me back or wait because we had to wait for a tech to come bak out they would never call me back and then when I called them I would be placed on hold for sometimes as long as 20 to 30 minutes. SO I guess I will be calling back in the morning to see how many more months I have to wait to get my other $100.

I talked to a telephone person, she or he sail I would receive my 40.00 reward in 2 -3 months. I have already have waited for 2 or 3 months with no results. Then I received a letter saying I should go to your web site where I am now. Do I need to enter again or was the telephone call enough?

Dorothy Dahms
ddahms5582@sbcglobal.net

They need to give a person a web site thaat is avaliable.

they need to send you to a site that is there

i also received a letter to go to this website and couldnt find it. How do i know what my reward is. sandy king

Please sent my Reward It was up to $150.00

i would like to know went will i recieve my reward for my new service i have with att it was up to $150.00

Re: upset girls

Everything you experienced is what AT&T has implemented and what they have perceived to be an ongoing quest for perfection to break a customers will in hopes of finally giving up. They live by it, focus on it, teach it and they implement it in every way they can without facing legal issues, at times crossing the line concerning legal issues but they know no one is going to proceed with legal action over a phone bill as It's just not cost effective for the customer and they know it. If the bill ever gets to the point of it being worth a customer taking legal action which rarely if ever happens, they back off. It's a numbers game if they can break down the resolve in 99.99% of customers they will deal with the other 00.01% if an when needed and it's worked pretty well for them over the years.

You shouldn't blame the reps. They are underpaid, poorly trained drones just trying to keep a job. They are recorded, (not for quality control as they are told) but to critique and make sure they implement the corporate policy structure and not vary from a script they are forced to follow. There are memos, amendments to the script sent out to change this structure often, sometimes hourly and very few ever get them, the ones that do don't have time to read them much less remember them as they are trying to work and meet the quota AT&T implements while not exceeding the time limit per customer AT&T also enforces. That's one reason for the excessive number of transfers. No one can really dig in depth nor have the tools to find out the issue because it will take them over the individual call limit allowed to deal with each customer and they will be penalized for it so they follow the script which is full of apologies and I'm sorry for your troubles. The on hold times are greatly increased because of the time limit per customer which causes excessive transfers.

If you're lucky enough to get a name and employee number of a supervisor or rep handling an issue you'll likely never speak with them again due to AT&Ts call routing implementation and various call centers located all over the place. If you call the same number 10 times you'll most likely get 10 different call centers with 10 different supervisors, 10 different policies, different updated memos constantly coming in, located in 10 different locations and they don't have access to to pull up information related to each other except standard account information which may or may not be up to date as they aren't in sync, updating at different times, sometimes as long as 3 weeks apart, so you have to start all over each time.

AT&T also contracts other companies to handle customer service issues such as Convergeys which I personally use to work for and handle AT&T calls among other companies that only adds to the issue. You could reach any of these true AT&T or non true AT&T locations at any time by calling the same number and they don't or won't (by policy) transfer between them and they don't have access to know where or who the previous person you spoke is or located even if you have the information. Even if it's in the same department (if your lucky enough for that to happen) unless they know them personally and even then policy keeps them from transferring and they know they are recorded so they are bound by it or loose their jobs. As far as complaints, you won't find a way to do it through AT&T. You can look up corporate addresses and numbers but those will likely get tossed in file 13. Your best bet to file complaints for them would be to contact the FCC, BBB and any other state agency you have available and be sure to keep all your records, dates, times, people spoke with, what was done or not done, amount of time spent, anything and everything you have. These places carry more weight than a individual customer and is more likely to have an effect but the chances are still low.

To whom it may concern

January 02, 09 I made the worst decision in my life. I transferred my wireless service from T-Mobil to ATT. After four years of satisfaction with customer service and wireless services. Why was that? Because of the I-phone. Since that time I have to call the ATT’s Customer service each month to make inquire about the service or about the bill.
Last and worst problem with ATT, when I called the customer service to freeze my account for three month. The representative told me there is no such plan. The best option for you to reduce your plane. And I will lose 50% of your rollover mints. Anyway I told him to go for it.
I told my situation to one of my friend and he told me that ATT have the freeze plan. I contact the customer service in Jun 22 or 23, 2009. And I asked him to freeze my account. And I told him about my last call ; the representative was not trained enough to give me the best option for freezing my account. He told me that he have to go to the record for my last conversation and if I am right he will credit me with the difference. Anyway he came back to me with the good news. He told me that he credit the difference to my account. I asked him if what I pay will be enough for the rest of the time to cover my bill and he said yes. The amount I paid was $ 360.69.
One month later, I found ATT’s disconnect my service. Because I didn’t pay!
I called the customer service and I told them I pay. And I have that in my bank statement but I lost the confirmation number. He open a case for missing payment, and they said I have to send a copy of my bank statement, and they provide me with a number and I did.
But no action was made. I called Bank of America, American Express service and I asked them to contact ATT for that payment. They called and open new case for missing payment. And I faxed to them .
third time was when I arrived to Tampa. First place I visited was ATT store and I explained my situation to the Store Manager. He promised me to take care of the problem. In the second day he called me and advice me to call again the customer service. This is the only way to get back my service.
Every time I call, they open new case and give me another number to fax my bank statement to. So my question is tell when I will do that? What a system they are looking for? The easiest way is to go back to my conversation and find out the confirmation number to solve my problem!
Is there anything that I can proof to ATT with the payment better then my bank statement. And stele looking and investigating!
All the calls I made it when I was overseas was an international phone calls and the call at least cost me $ 60. Then when I came back to USA I get new phone service with Metro PCS. It cost me $ 79. At the end who can be responsible for that. If it is my mistake then I will be responsible but if not who are going to pay me back?
This is something are not acceptable from the company of the year.
If there is nothing the customer service can do for m? I would like to get my number back.
Please who ever have the Authority to solve my case. Please call me at [protected] or email me at: ahanbaza@mail.usf.edu

When I received my January bill and had a charge on it for Sure Connection, I had no idea what it was. After to speaking to someone, I was informed that I had answered a survey on the internet and ordered this coverage. I have no idea when this was but they certainly had a date right in front of them. I wonder why I never received a confirmation number on this as I have in the past for any service I ordered from AT&T. I have never heard of anything as bogus as this. You do notice before you submit this there is a confirmation code.

Cleveland, CG

Yes, good question, how about it AT&T! What is up with all this? I could understand one or two complaints. But have you looked at your web site for the rewards program. I have not found one good thing said about this. I am so ashamed to say I ever worked for you People. I am sure the HEAD BOSS Is not the say one I worked for... any response out there? I believe if everyone on this site turned you (AT&T) into the BBB maybe you would correct what has been done.
I will be calling in myself.

Shame on you AT&T/

updating my log on my u-verse service...or lack therof. Last blog, att came out and finally decided that we had a bad port...this took a year and a half. Had problems with uverse since day one. My next door neighbor says he has had NO problem ever with uverse.?

My uverse is still pixilating every day...still freezing for a few seconds at a time. att uverse aware of this. Todd, from the San Antonio office still monitoring and faithfully calling...he is the only one at att uverse who seems to understand that my service should not go out every two weeks. I continue to expect that within the next two to three weeks, it will completely go out again and I will go through the same ole insanity of calling tech su pport, who will call and inside guy, who will call an outside guy, who will bandaid the problem, only now, since my records of the last year and a half have been mysteriously erased, I probably won't be able to request that the tech support get in touch with Todd...the only reason I haven't fired attuverse is that Todd has promised to follow through and get this whole thing working...more than two weeks at a time. for now i am giving it a couple more months but i have already checked into charter as well as dish. sorry to say, at this point i can not say that anyone should go with attuverse. my advice is still...JUST SAY NO.
janet

Hello, for all of you trying to get to the reward center for att. This is how you do it. You go to the website www.att.com/rewardcenter and you will be at the reward center home page. I was having problems getting on their page at first too. But, I called their customer service number and it gave me the correct web address to the reward center. So, good luck to everyone. If you need a customer service number to call here it is: [protected]

I sent you a customer better then a month ago and jhave heard nothing about my reward. I have friends waiting to hear my results. I think I will just send them to COMCAST.

Betty Olson

I sent you a customer more then a month ago and have not heard a thing about my reward. I will not send you another customer until you clean up your act. I have friends that are waiting for my report. I am thinking about sending them to COMCAST!

Att sucks in general! I made 3 appointments and they never came. The 1st time they called me to say the tech was running very late and if I want to make another appiointment to do so. So I decided to call back fro a new appointment. The 2nd time I had a 8 - 10am appointment and after 12:40pm I called to cancel. I was put on hold for a long time. Then I was transferred to their dispatch people and re-transfered to the appropiate department only to be put on hold again. So, I called back as if I was placing a new order and they picked up the line fast. I cancelled. A few days later a rep called me and I made a new appointment. Again I had an early (3rd appt.) appointment. This time I had a 10am to 12pm appointment. At 1:30pm I got a call from ATT saying that they were short handed today and if it was possible to re-schedule. I could not believe this! If they were short handed they should have called early within the time frame of my appointment instead of keeping me home all day. I CANCELLED for good! Do not get U-verse, they do not know what they are doing.

I ALSO HAVE BEEN HAVING A PROBLEM WITH CLAIMING MY REWARDS CHECK. I CAN'T GET AN ANSWER ON THE PHONE EITHER. IS THIS A HOAX JUST TO GET CUSTOMERS TO PURCHASE U-VERSE SERVICE.

How about it! You go to the web site & they are trying to sell you something & there is nowhere on the site to complain about not receiving your rewards check.

I ALSO CAN'T GET TO THE REWARDCENTER TELL ME HOW TO GET THERE

I am sorry that you are not happy with yellowpages.com. I was looking online and found a website called seekshallfind.com. I went to the website and found that your business can have an ebillboard for FREE. I was talking to my friend Mike. He told me that he has a ebillboard and likes it.

Great letter. I totally agree with you position. Thanks for posting.