AT&T’s earns a 2.2-star rating from 2170 reviews, showing that the majority of telecommunications consumers are somewhat dissatisfied with service and connectivity.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
outrageous charges
On 9/26/2008 I went to the AT&T Store #M327(1813 Village West Pkwy Suite 103, Kansas City, Kansas 66111) to inquire about the AT&T USB Connect Mercury prior to my trip to Spain planned for October 2008. I had two very specific questions: whether it would work in Spain and how much it would be. Sales person Lisa Overall told me it would work just fine and the rate would be $60 per month flat fee; I was not told about any additional charges, so I signed in. I got on the Internet, checked my e-mail etc. couple of times while in Spain and then it quit working, it turns out that it got disconnected because I spent "too much money" but I only found out about this when I returned home from the trip and then was able to check my e-mail.
This was followed in short order by two bills for a total of more than $20000
I called the store and the manager Alex Montgomery-Soares agreed that Lisa Overall did not correctly explained everything to me, but since it was alot of money, he had to go "higher up" to solve my problem.
To make a long story short, after multiple complaints to AT&T and spending very long hours on the phone, I was told that although I was given by mistake the "National rate" instead of the "International rate", I would still have to pay almost $4000 which would have applied with the International rate, and that was their final decision after reviewing my case. My contention is that if I would have been told about additional roaming charges/outrageous amount of money for very little megabytes of download I would have never signed for it so I don't know why I still had to pay anything other than the promised $60/month flat fee.
After threatening calls even on Christmas Eve, I payed the bill so my credit rate would not be affected, but I think this is abuse/robbery to the poor consumer by a big company and something needs to be done about it.
After googling "AT&T outrageous charges" and seeing the number of people in the same situation, I am surprised that nothing has been done so far and that all of this has not found its way to TV/newspapers etc.
Jose I. Dulin
185 Terrace Trail South
Lake Quivira
KS, 66217
[protected]@kc.rr.com
The complaint has been investigated and resolved to the customer’s satisfaction.
raised interest rates
I have had this credit card for years and not missed any paymets in fact have paid it off twice in the last 4 years of over $20000 each time, They raised my rate almost 10% more after the balance got high, The government needs to stop the credit card companies from raising rates, and if they do they need to raise the rates on future purchases not purchases already on the card, this is a rip off.
The complaint has been investigated and resolved to the customer’s satisfaction.
unauthorized charges
I've had ATT Uverse for almost a year now. I have all the bundled services a person could ask for, voice over ip, wireless, U200 package and broadband service. Since September 2008 my bill has been sky high, but i did not really wonder why, just thought the services i had were the cause only after receiving a bill February 2009 for over $700. After being on hold with ATT for about an hour and speaking to around 7 people who had no clue of what they are being paid for, i found out that i wa sbeing charged for ordering adult movies for about 6 months. I told ATT that i have not ordered any movies since i had the service, and why should when i can go to Walmart and rent them for $1 brand new. They told that yeah they were ordered from my home, but the funny part is that while i was talking with them and complaining there were 3 more movies charged that same day, during the time i was on the phone. So after two days a technician called and i explained the what's going on. Did you know that ATT is giving it's customers refurbished/used Uverse boxes? i know when i signed up for service they were suppose to be new, i never signed anything on receiving used equipement. Also i was told that there could have been a crossed signal with the previous owner of the boxes. At this point they are still not willing to admit to their own mistake and refund me almost $1000 since september. Oh did i mention that the majority of the time that these were ordered that my kids are in school 8 hours, my wife works all day and i am retired and in college full time.
The complaint has been investigated and resolved to the customer’s satisfaction.
unauthorized charges
I DID have a prepaid cell phone. Do not use it anymore, infact i have not used it for almost a year. Then I had an unauthorized debit charge against my bank account, on 02/12/09, for $26.25. I want to be refunded from Vesta. I want Vesta to stop using my bank acct.
The complaint has been investigated and resolved to the customer’s satisfaction.
I NEED TO FIND OUT WHAT THIS TRACKING NUMBER IS ON A CHARGE THAT I DID NOT AUTH. ON BANK ACCOUNT
EMAIL TO RANDY@RANDYSMARINE.COM ATT RANDY
My attitude toward this complaint is that it's true. This is something VESTA does and doesn't take into consideration what it is they're doing. It's simply ridiculous and it needs to stop. Why should a person have to pay for a phone that he no longer has? A prepaid cell phone at that. Are you serious? I also read how a U.S. Soldier fighting in Iraq was charged 10, 000 for a card that he wasn't using. VESTA only refuneded 1000. Where is the rest of the money? They were told in this case that VESTA doesn't go past 90 days. They are truly horrible and the customer service is poor. They send you to an answering machine and then the phone hangs up on you. Poor management...i wouldn't recommend that anybody get their wireless service with this company at all!
Vesta processes millions of prepaid recharge payments each month on behalf of telecom companies and their customers. We continually monitor orders for unauthorized or fraudulent use of payment devices, and actively work with customers to resolve any issues or disputes promptly and fairly. This is evidenced by our “A” rating by the Better Business Bureau.
If you have questions regarding a charge from Vesta on your credit card bill or bank statement, email ecustomersupport@trustvesta.com
or call toll free [protected]. A representative will be glad to assist.
misleading advertising
I finally caved in and decided to switch from DISH to ATT Uverse because of the $200 promotions, ability to "record 4 programs" at once and have them play anywhere from a single DVR versus my current DISH setup using 2 HD DVR's.
When completing the install yesterday the technician informed me that because of distance we are from the DSLAM, (over 4500 feet) they had to lower the IP speed from the street to the house from 25mbs to 18mbs. Consequently, we can only watch a SINGLE HD station at a time and can NEVER record more than 1 HD program at a time and that the maximum number of programs we can record simultaneously is 3(all SD) rather than the advertised capability to record 4.
I immediately told him that this was a showstopper, and that was less capability we had with our existing DISH setup. He acted as if I should have been informed by the sales reps at the ATT store where I signed up the day before, or at minimum by the other technician that was at the house previously preparing the switch at the street.
Essentially, ATT is using bait & swithc tactics to entice people like myself to swith with promotional offers, etc...however the system does not even perform as advertised, nor where there any warnings that we would have fewer than advertised capabilities.
I have already called to cancel and plan to have my DISH service resumed.
The complaint has been investigated and resolved to the customer’s satisfaction.
wireless rebate not received
Here is the letter I tried to send to
AT&[protected]@CustomerCare regarding an unreceived Rebate for a SONY ERICSSON Cell phone purchsed October 28, 2008. THis email was returned to me as an undeliverable email address.
Sonya Guidry
1205 Lurian Street New Smyrna Beach, FL 32168
Primary Cell: [protected]
--- --- --- --- --- --- ---
AT&T WIRELESS REBATE CUSTOMER SERVICE:
On wireless account # [protected] and #[protected], billed to Sonya Guidry at 1205 Lurian Street, New Smyrna Beach, FL 32168, I made an upgraded purchase of a Sony Ericsson phone October 28, 2008, with all the paperwork to assure me that a $50 rebate would be forthcoming.
It has been over three months since I received an AT&T text message that my rebate form had been received, and now two months since I received a text message (Dated 12-13-08) that my rebate had been mailed to me and I should expect it within two weeks...which would have been around 12-27-08.
NO REBATE WAS RECEIVED FOR THE Sony Ericsson PHONE I PURCHASED on 10-28-08. (IMEI: [protected]-030633-6 svn 10). When I called the ATT Customer service # that the ATT sales agent entered into my address book, the gentleman there was unable to help me. When I called the
[protected] on the AT&T Wireless Rebate form, they also were unable to help me.
You might be interested to know THIS IS NOT AN ISOLATED INCIDENT! See the following:
AT&T Rebate Offer 2007
Posted: 2008-03-11 by Cheryl Pascual [send email]
Rebate not received!
Complaint Rating:
Company information:
AT&T
United States
Phone: [protected]
www.att.com/wirelessrebate
I'm just adding to the list of AT&T rebate complaints that are already online. Again just another case where the rebate never made it to me. I followed up and kept track of my forms and still nothing, no recourse, and nowhere else to go.
Submitted in September. Customer Service recording says it was processed in October and I'll receive it in 3 weeks. Never received. Called in January and wasn't sure if that message meant 3 weeks after it was processed or 3 weeks after my call. Called again in March and got the same message so I assume I was supposed to get it in November. Never received anything and now the website is down.
AT&T has a nice clause in the fine print that tries to release them from any liability it states "AT&T and it's Fullment Company assume no liability for lost, late, damaged, misdirected, or postage-duemail or requests that fail to be properly delivered to the address stated on the order form for any reason..." Is that legal or is that too general?
Sounds sketchy to me. According to that clause they could do any number of fraudulent things to get out of delivering these rebate cards or prevent them from getting used up before the expiration date so they are not liable for the expenses. AT&T could technically not send any of them, or send them to a different address, or an employee could steal a bunch, or they could demagnetize them (so if you were lucky enough to actually get it, it wouldn't work)... who knows. In the end we the consumers get zilch and have no way to fight back.
I wonder how many other people have had issues with these damn rebates. From what I've found online it seems like quite a few people for several AT&T products are complaining and the call centers are giving them the run-around. So many of us would never have purchased or signed up for service if we had known we wouldn't get our rebates. I also wonder how much time wasted we've all spent calling customer service. So if I waste 2 hours of accumulated time trying to follow up on this thing at $50/ hour... they owe me my $50 rebate AND another $100 for my time.
Comments United States Mobile & Cell Phones
Share with others:
The complaint has been investigated and resolved to the customer’s satisfaction.
Yesterday my AT&T Samsung Captivate (model I897) studdenly stop receiving data from the AT&T network. I paid for a service plan for Tethering and data from the GPS. I stopped into a AT&T store in Plano, TX. They checked my plan and they said I do have tethering and data. Then the sales rep disassembled my phone and brought me a new sim card. He still could not make it work. He then declared that the phone was bad and I needed to exchange it for another phone which may not be the same phone. I had spent more than $200 accessories such as a car mount, extra battery and charger, and data cables. I told him I would do this. I told him if I did not have the capability to use what I paid for, i wanted the service stopped! He blew us and said I would have to pay $350 to suspend the service!
I walked out and later called 611 and asked the service representative to suspend the service. She asked why. I told her. She removed the service. Then after a conversation with hers she referred me to a tech rep, who walked me through the steps to set up the phone. He check the the circuit at the AT&T control center. Then suddenly the service returned! That technician handed me over to another technician who set me up on tethering. So all the blustery about the phone being bad and the I needed to trade it in for another phone which may be different from the one I paid for was incompetence!
I really suspect that AT&T did something at the office that cause the data to stop working then corrected it without admitting that they had fouled it up in the first place. Now I have a good phone but have completely lost confidence with AT&T. My next phone will be a Verizon.
Had I blindly followed his recommendation, I would be out at least $200 and stood a change of ending up with another bad phone. Why can't one suspend the services on a phone that won't work? The calling feature was working. If the data won't work, then that service and CHARGES should be suspended until I am ready to purchase another phone. The arrogance of AT&T is astonishing!
I only get rebate for one of my phone. They said it because I put 2 rebate forms in one envelope. $30 each.
you guys need to read the terms before assuming you'll receive a rebate card or a att visa reward card also it would help if you contact at&t customer service prior to purchasing or registering to insure you qualify for the rebate. c'mon now people quit reading the bold print and assume, read the descriptive words such as may qualify. Example may qualify for a $50 instant rebate if you have qualified plans..hmmm giving you a hint here.
I upgraded my phone in April 2010 and immediately sent in the rebate form. Two weeks later I got a text saying they had received it and two months later they texted to say they had sent the rebate out. It is now mid-July and still no rebate.
i think thats what they hope for .is that people will get frustrated and give up; i will not give up, even if i have to go to call kurtis or one of those channells to get some help, if more people did this instead of giving up, maybe these companys would get in trouble or somthing;;;;soooooooooooooo dont give in
Hello,
I have been promised twice by AT & T to receive VISA reward cards.
The first was several years ago for switching my home service to AT&T. I was to receive a $50.00 card. After several calls and much frustration I just gave up.
The second is more recent. I was called at home with an offer to add high speed internet to my existing phone service. The offer included the wireless modem, interne service and my home service remained the same (call waiting, caller ID, call forwarding, ect.) all this for an additional $30.00. Plus the added bonus of a $75.00 VISA card. My first bill after the upgrade was about $120.00 more than my normal bill, followed by another bill for $40.00 more than the combined total should have been. This all occured in Decmeber of 2008. Customer service told me the hardware was not included in the offer and I needed to pay for the modem. They agreed to give me a $50.00 VISA card (which I have received) and also I need to go online and apply for a rebate for the modem. I applied for the rebate and have yet to receive the $78.00 rebate.
All I can say is, I've been burned twice by A T & T and may just cancel all my accounts with them.
PLEASE REPLY TO ME
hi,
i purchase an LGCU720BLK WITH NUMBER [protected].BUT IT NEVER CAME WITH THE REBATE OF $50 .FORM.SO AS A NOW I HAVENT RECIEVED MY REBATE.THE PHONE WAS PURCHASESD ON DECEMBER 24TH.THE NAME ON THE ACCOUNTS IS AMINA ALI. EMAILADDRESS...AMINAHARDI@YAHOO.COM.
Yeah, I NEVER get the $50 rebate for my High Speed Internet and Home Phone bundle, either.
automatic renewal falsified
This company AT&T states that we had an automatic renewal. We did not. We signed up for regular phone / internet service in 2005 when we first opened. We changed nothing since that time. An office in Atlanta, Georgia, claimed they were AT&T (formerly Bell South) and claimed only they were the ones to handle our contract. We contacted AT& T after receiving a phone call to renew the contract for another three years. We told them we were not renewing the contract. We would only deal with month to month. The woman faxed a document saying she needed to have it signed in order to cancel. We signed and then faxed back. She claimed later it did not go through and needed to fax it again. Again we followed directions. Later at the end of this year we called to disconnect. This same agnet /office then claimed they had a renewal. We went through this several times. I then noted why would they have notes on our cancellation if it was automatic. It was noted we were canceling. We now have a large bill from AT&T for $1663.31 A total fabrication. They cancelled the phone line then went on to say the bill is for canceling in advance. Please advise.
The complaint has been investigated and resolved to the customer’s satisfaction.
att increased my contract from 11/1/11 to 3/24/12 without my permission. that is the same as stealing from me. today, it took me 5 hours to make att to end my contract on 11/1/11. it certainly tells me that even att can not be trusted. why is a ttg so dishonest. it seems to me that big companies can not be trusted to do the honest thing. i suggest people find another phone company to do business with. there must be one honest phone company some where. however it is not att.. i suggest you dump this company before it screws you as it tried to screw me.
Poor cell phone netwrok and service in this part of the town
can not find any busness to take rebate cards
did not receive $75 rebate after signing up for at&t high speed internet ultra
sent me a rewards certificate and I never applied for any kind of reward
had att uverse installed 3 wks. ago today. 4/10/09. just had my 5th. service call.
i can't get into the site to receive my router rebate
cannot find rebate information . What a ripoff. Why not just mail
a check?
Class action suit -- distribute all unrewarded rebates to charity w/ punitive damages.
no reward center website
visa gift card
I ordered at&t's dsl 1.5m internet service. I was told to go to www.att.com/rewards in 21 days from order date to receive a visa gift card. the web address is invalid. I called at&t, and they gave me a new web address, reward center.att.com. There's no reward offer. After trying several times, I was finally able to speak to someone. They said that I didn't...
Read full review of AT&T and 20 commentsfraudulent charges
My mother had a business phone line with AT&T which my sister helped set up the plans and services. When my mother retired I attempted to setup call forwarding for that business phone number. To my surprise a cryptically titled item 'SimpleLink Enhanced MMRC' changed from ~$8 credit to ~$26 charge every month. I did not get the full story of what this plan/service was 6 months latter. Every month I would talk to an apologetic supervisor would would offer a few dollars of credit and assure me that the plan was terminated and the charge would not reoccur. Every month brought a bill with the ~$26 charge which prompted another phone call. Once they even suggested that it might take some time for the cancellation to be processed, suggesting that I should ignore the next bill and look for the charge to be eliminated on the following bill. All the while accumulating ~$26 a month.
I get the full story after I have the account transferred from my mothers name to mine, which seems to have terminated the program. In April of 2007 my sister signs mom up for this program that will provide the ~$8 as long as we are billing a minimum of $45 dollars, which costs ~26 when our bill falls below that figure. This is a reoccurring year long contract, which renewed for a second year in April 2008 after AT&T sent use a cryptic letter explaining what we had to do to cancel in February 2008. At that time I was helping mom with post brain-injury therapies. In May 2008 we reduced our service charges below this limit and incurred the charge. In October 2008, by closing the account, we were charged ~$26 for every month remaining in the contract through April 2009, ~$180. I doubt that my sister would have signed up for this plan if it was fully explained to her. AT&T certainly made no attempt to explain it to me during those 6 months, I suspect hoping to capture another year by running the clock.
The complaint has been investigated and resolved to the customer’s satisfaction.
I had AT&T phone and internet service for 6+years. We never use the house phone anymore, so I called AT&T to ask if I could cancel the phone service but keep the internet. I was told "Sure, I can take care of that for you."
I'll make a long story short. On Jan 13 2009 they shut off the phone and internet service, and the internet hasn't been back on since. We have called or visited the local AT&T store in person on a daily basis ever since. Let me tell you what M at the local store told my husband just an hour ago. "I'm very sorry, I'm working on it, I'll call you. We're going to put you at the top of the list since you've had to wait so long." We've been told that every single time we call or go in person. This is the short story and there appears to be no end in sight. "Oh, I have to go through 4 managers blah blah blah." In the time since, I know of 2 co-workers and a relative who have ordered and had installed AT&T Uverse service...yet we're still trapped in some AT&T black hole of their own making. This is the short story.
On August 2, 2010 I sent the following letter to AT&T and filed a complaint with the BBB, consumer affairs, and the State of Texas Attorney General's Office:
Mr. Randall Stephenson
Chairman, President, and CEO
AT&T, Inc.
208 S. Akard St.
Dallas, TX 75202
Dear Mr. Stephenson;
The purpose of my letter is to tell you about a recent customer service experience to you.
Last week I contacted AT&T to review my plan to see if we might find a way to reduce our monthly charge of around $150.00. The individual I spoke to was most polite and helpful. However, I was informed that the plan I had was nonexistent. Moreover, it has been nonexistent for years. I also learned that I could have a much improved plan at a savings to me of around $60.00-80.00 per month. We made the change effective for the following day.
My question to you Mr. Stephenson is how many years did I pay for this nonexistent service? How could AT&T continue to send me a bill each month, over how many years, for a service plan that was no longer existent?
Is this an example of your "Centered On You" customer service, as stated online:
"Great customer service is the cornerstone of AT&T, and we’re passionate about providing a superior customer experience. It’s a vital part of everything we do—from keeping you connected with the latest technology to delivering the best value."
In essence, just how much money did I actually overpay AT&T for your "thoughtful, caring, and prompt attention" to my needs as also stated online?
How long would AT&T have let this continue?
Then, I received the following response from AT&T via the BBB:
On 08/04/10 an AT&T representative spoke with Ms. Caruth and acknowledged this complaint. AT&T explained that through out the years services as well as promotions change. At the time services and packages are ordered AT&T offers the plans and price points that are available at that time.
At the point of sale when Ms. Caruth's previous service package was ordered it was at that time the most cost affective. Ms. Caruth acknowledged this information but stated that she felt that AT&T needs to lower the rates and proactively contact the customers to apprise of new pricing.
AT&T does advertise new products and pricing. In addition, customers are alerted via billing statement inserts, telemarketing efforts and when AT&T has direct communication with customers via customer service, unless otherwise requested by the customer.
Of which I replied:
No, I do not accept AT&T's disingenuous response to my complaint. Following is a point by point response to their response:
• "AT&T explained that through out the years services as well as promotions change." When I set up our phone service 12 years ago it was not a "promotion" it was explained as a standard service rate.
• The following statement is not correct: "Ms. Caruth acknowledged this information but stated that she felt that AT&T needs to lower the rates and proactively contact the customers to apprise of new pricing." What I said was: "When rates change AT&T needs to contact customers about the new lower rates rather than continue to bill for obsolete services at higher service rates."
• I never see any TV advertising for new service rates as stated: " AT&T does advertise new products and pricing "
• I challenge the statement: " In addition, customers are alerted via billing statement inserts, " What fool would continue to pay ($50-80/month) overcharge when it was so abundantly clear they were over paying?
• The statement is false: "In addition, customers are alerted via ... telemarketing efforts ..." We never received one call informing us of how we might save money ($50-80/month) on a new service rate.
• The first time the statement is proven false: "In addition, customers are alerted via ... when AT&T has direct communication with customers via customer service..." is when we changed our internet service from a dial-up to DSL. I called customer service to disconnect the dedicated (second) land-line. During the phone conversation I was not informed of the service rate change during that call which clearly was to specifically reduce our monthly invoice.
• A second time the statement is false: "In addition, customers are alerted via ... when AT&T has direct communication with customers via customer service..." Spring 2010 my husband and I went in to the AT&T store to upgrade our cell phone to reduce our monthly rates. We also discussed our land line and internet service rates. The customer service rep who assisted pulled up our land-line billing information and informed us we could reduce our monthly bill if we included AT&T U-Verse, another AT&T service.
AT&T has been raping us for years. The response to this complaint both over the phone and in writing is clear that they plan to continue rape the public until they are stopped.
Same thing happend to me. Five years I didn't use phone service. After 5 years I decided to shut phone service and keep the internet. But AT&T shut both. I think it's some kind of punisment. after that 10 days I couln't use internet. Still I don't have internet. Every day I am calling them. They just apologize. Apology takes 20 min. Other 20 minutes for asking your adress name last name, new adress, old adress accunt number telephone number ... . Every day I waste 40 minutes for nothing. AT&T is not a professional company (They are cvery cheap)
selling a product (u-verse) they cannot actually provide
My girlfriend and I waited quite some time before At&t claimed that their U-Verse package was finally available where we live(Carol Stream, IL). Last week our apartment complex left fliers outside everyone's door stating that an At&t sales person would be in the office over the weekend to sign people up. So my girlfriend goes and signs us up for the U-verse Cable & Internet package.
Two days later we receive a phone call from At&t telling us that they made a mistake & U-Verse actually is not available for our apartment. There is apparently some technical issue with some apartments being able to receive the service, and some not being able to. They told us to go with Comcast until this issue can be resolved, then to come back to them.
I understand mistakes happen but wow is that a colossal screw up. It would be one thing if we signed up over the phone and then they called and told us this, but a salesman was THERE at the apartment complex signing people up(us included) with SERVICE AGREEMENTS. Now I've heard the old saying about people who assume & I know how dangerous that can be. However none of my assumptions are ever THAT far from the realm of reality. Call me crazy, but when a salesman works out a deal with an apartment complex to sell internet & cable to EVERYONE there, then yes I am going to have to assume that company would have already sent a tech to each and every building to check and make sure all are potentially eligible for this product. Such a wacky though right? Boo At&t. You stink.
The complaint has been investigated and resolved to the customer’s satisfaction.
poor quality, misleading sales pitch
FInally I thought I can get away from Comcast hell. umm wrong Uverse is actually worse. Installer used my existing co ax wiring but still took 4.5 hours to install 1 dvr box and 1 modem
tv picture os ok channel line up is ok, BUT WAIT I want HD. ok now the picture quality is more like something you would view over dial;up connection. very pixelated and frequantly it simply drops out.
Great concept but it needs some work. If you like any quality picture stick with cable or satellite
deceiving airport wifi service
8 months ago I purchased one time WIFI internet service from AT&T at an airport. Now I realise that I am subscribed to a yearly service paying 20$ a months.
I built web sites all my life for a living so I'm 110% sure that it wasn't very clear that I'm subscribing to a yearly service.
I find AT&T's aproach very deceiving because I opened up a web page designed for that airport and its clear that %90 of the passangers would like to purchase a "one time" service. The default options could have been that way.
This is such a huge disappointment!
The complaint has been investigated and resolved to the customer’s satisfaction.
This is definitly a scam! When I tried to contact AT&T about this issue to discuss the lack of clarity about the "1 year sign up" and get the charges reversed, I found that they keep transferring you from dept to dept, hours on the phone, without the ability to "find your account", much like a dog chasing its tail... yet they still keep charging my credit card. A truly dissapointing situation from two reputable companies.
Same thing happened to me at a Starbucks. When connecting there was just a sign in screen that implied I was paying $19.99 for a month's worth of access. Turns out that it is a year long agreement @ $19.99 /month with a $20 early cancellation fee. Starbuck and ATT... Not names I normally associate with such a devious scam, but I've learned my lesson. Maybe this will help others avoid it.
very bad service
We had an installation schedule for the AT&T U-Verse on January 31 st, we had ordered this on the 31 of December. We were in the living room waiting for the cable guy to show up and do the installation so we can get on with other important chores. We were sitting there with my brother, mom, and his two friends that came to play a video game. The installation was scheduled for 12:00-2:00. We finally got a call from an AT&T U-Verse employee, the one that was supposed to install U-Verse for us today, [protected]. It was 12:45. On the call he asked if we wanted to re-schedule, and we replied "no, one month is not enough for you?". He then told us that he will come at 1:00. We said alright. Hours passed, and there was no sign of him, no call, nothing. We tried, and tried alot to contact him from the number that he called us from, and a few other numbers. They all had us waiting for 2.5 hrs. Like I mentioned earlier, we were all waiting for him, from 12:00-2:40. We got on the internet, and saw that our appointment was scheduled for 8pm. We were shocked, and then waited for a few more hours, and then finally our call got to them. Someone from the AT&T U-verse picked up the phone. We asked him about the installation, he said that it has been re-scheduled for February 24. We all were sad, and didn't talk much, because it just wasn't clear enough, on why he re-scheduled. The someone also said that he came at exactly 2:40, and knocked a whole lot, then went away. THAT WAS TOTALLY A LIE. WE WERE IN THE LIVING ROOM, OUR FRONT DOOR WAS COMPLETELY OPEN! SO WAS OUR BACK DOOR! THE ONLY ENTRANCE THAT WAS CLOSED WAS OUR GATE, BUT IT WASN'T LOCKED! OVERALL HE LIED, AND NEVER SHOWED UP, AND WITH THAT HE SQUELCHED OUR EXCITEMENT, ANY HAPPINESS FOR GETTING THE U-VERSE, AND HOW ENTERTAINING IT WOULD BE. AT&T U-VERSE WAS THE BADDEST SERVICE WE EVER HAD.
The complaint has been investigated and resolved to the customer’s satisfaction.
Ban/Acc#[protected]. Modem ID -2 wire 280-Net Work KEY-[protected]
Email-pannapatel14@att.net .
My television and internet is working, but there is no dieling tone on the telephone, on the telephone led screen
it says check telephone line, line looks ok, i also switched the modem and dvr off, then even no change
I agree, AT&T U-verse should not even try to compete with comcast or any onther TV services. Their servces sucks, they do not even know how to repair or troubleshoot their own hardware. They have left a 72 year old lady without a phone line after switching over to AT&T Uverse. She can not make or recieve any calls. If her house was to catch on FIRE AT&T would be a fault since they are not willing to fix their equipment. They should be hung and should not even try to compete with Comcast or satelite TV. They Suck... They told this lady that if she had any problems just call, however when she did the service technician never answered the phone. Lose AT&T U-verse everyone should boybcot the phone company... They have a lot of nerve competing with Cable companies... Get realy AT&T U-verse... then they want to charge $140.00 for a service that does not even work... Go Figure... LOSER Can you say LOSERS... Thats what U-verse is flakes and rip off dont use them lose them...
lost phone nightmare
On November 3rd I thought I had misplaced my cell phone, so I looked for it the rest of that day and on the 4th but could not find the phone so I placed a lost phone entry on November 5th. I received my October bill and it had that I owed $124.00 and I knew this was way to high being that my normal bill has been between $39.00 to $45.00. So I saw on my bill that all these downloads were fraudulently made to all these various game sites and porn sites. I immediately called AT&T to complain and inform them of the problem and they of course told me that I was responsible for any downloads that were made on the cell phone before I reported the phone lost so I had to eat the $124.00 bill. I had just renewed my contract and just got the new phone when it was lost so I had my old cell phone and they told me to go to the nearest AT&T store and have them put in a new sim card and that will take care of the problem. I did that immediately. When I received my November bill I was shocked to see a $299.00 bill and when I looked at how that could be possible it showed that there were downloads made on the phone after the 5th and after I had the sim changed. The rep I got was very nice and the said they would fix the problem and that I would owe $75.00 for that months cell phone bill so I paid that. December when I received my bill it showed I owed $526.00. The bill showed I was past due by $2.89 which should not have been possible being I paid exactly what the rep said. There were no downloads this time but it said that I went over my 450 anytime minutes by 897 minutes that just isn't possible yet when I look at the bill it is my cell phone calls. What I didn't realize was that when these people were downloading on my cell phone they must have used all of my roll over minutes which I usually had 350 roll over minutes. They say I am responsible for this bill but there's something very wrong here cuz it's my usual number of calls for the month. This is a disaster and I need to know if anyone else has had this problem and if they know what actions I can take on this.
The complaint has been investigated and resolved to the customer’s satisfaction.
my samsung cell phone lost please note details
my name - kamlesh verma
address- rajnandgaon, chattisgarh 491441.
model - gt-m3510
make - samsung
lost date - 24/02/2010
email address or communication- kamleshverma95@gmail.com
last used no. on cell - +[protected]
current contact no. - [protected]
imei no. - [protected]
i have doubt this reliance gsm no. is activate on this cell (+[protected])
please check it by your operating system and gave back my cell to me...
thanks...
rude customer service
Here is a copy of the letter I wrote: 01/31/06 16:36 Good Afternoon Ms. Dowling. I am writing to you today because I have received the worse customer service I have ever received in my life and this is not the first time its occurred. More than a year ago I upgraded from an iphone to a 3g on 1 line only. Your reps in the hawthorne store 12770 hawthorne blvd...
Read full review of AT&T and 1 commentfraud and cheating
Today Monday January 26, 2008 Linda the supervisor I talked to on Friday and had told me she would talk to their sales department and try to straighten out the situation and would give me a call back today...called, well it was useless, basically to tell me that nothing can be done, that she contacted Tiffanies supervisor and let them know what gave us the wrong information... whoopie! but that was all she could do for us!
so basically we are stuck going from 2 brand new 2008 Sidekicks with Tmobile 3 -4 mths old $300 phones... to these two piece of crap phones with AT&T...that we basically settled for, because of what we were told... and they are not willing to do anything what so ever to correct their screw up! basically Linda's last words on the phone were...'Sorry we can't do anything for you, and for the misinformation!' EVERYBODY BEWARE!
The complaint has been investigated and resolved to the customer’s satisfaction.
All of a sudden I have this 21.15 dollars charge on my ATT phone bill. I still don't know why. I requested no such service--I pay a pretty penny to ATT for my long distance service. I don't understand why ATT arbitrarily billed me for this service. What is the logic? It is a big rip-off and ATT is guilty for being the billing agent for this fraud. Do we have no recourse for this kind of crap? When I called ATT, they had a hands-off attitude--basically saying this company asked us to bill you for the service and you must talk to them about this.
AT&T allowed this company, who they claim no affiliation, to charge me for a voice mail service I did not authorize. Now I am being charge late fees added for not paying this bill. I feel AT&T is responsible since they allowed this to happen without my authorization.
I never wanted nor ask for a voice mail. Did not even know it was active until the charge showed up on my bill. I call the phone company and was told by a customer service that I automatically sign up when I opened a website. I continue not to pay for something I did not request. AT&T should be held accountable.
AA&T signed me up for long distance service without my knowledge. When I called they refused to remove all charges and didn't even cancel my account until 3 months later.
ATT Consumer Fraud
In December 2008, ATT promised bundled service for $99. The bundle included internet, phone with long distance, and a two year contract with DISH Network. EVERY month I have to call to get the bill corrected because of over charges ranging from $30 to $300. Now, they won't take off the over charges, but they won't release me from the two year contract with DISH. If you are a victim of this scam, call FTC at [protected], FCC at [protected], State Consumer Protection Agency (Attorney General) at [protected] or [protected], AND the AJC at [protected].
billing continued for months after disconnect
I physically disconnected my AT&T land line in late November, having advised AT&T of my plans about 2 weeks prior, and switched over to a cable service for TV, Internet, and telephone. I got a disconnect confirmation number from AT&T, and I was told that I would not be billed for any services I had not used. A month later, I got my usual AT&T statement, billing me for all the non-used services, just no phone calls. So I called AT&T, and after some time, the customer service person told me not to pay on the bill, just wait, and next month I would receive a "Final Bill" fixing everything. Now another month has passed, and I have yet another AT&T bill just like before, but this time with late fees added. So I called AT&T again and complained, and I was told that in another month, "everything will be corrected" and there will no effect to my credit scores. I wonder why I'm having just a little bit of trouble believing that AT&T has any intention of ever fixing this ?
Has anyone ever noticed that after you supposedly get something resolved, it comes back unresolved or another problem rears its ugly head with AT&T..? Plus, just try getting them to stand behind what they tell you over the phone (in WRITING) when they supposedly fix it. They won't send you anything (email, mail, etc) confirming the problem was there nor fixed (and later you WILL find out it wasn't fixed after all)...
Just try getting the same representative you spoke to the first time when trying to resolve the problem/issue….It isn’t going to happen!… AT&T never lets you speak to the same representative that you had spoken too earlier.
I’ve tried too (it was even in the same identical department) and I was told that they are not allowed too by AT&T. They told me that I had to talk to the person at hand, of course this causing me to start all over with an existing/old problem.
What I’ve found out that AT&T NEVER leaves a paper trail in the consumers hands of a problem/issue being worked on nor what it was about and specially ever being resolved. Therefore, as most of you all ready know, that the same problem or new problem that AT&T creates shows up and you have no proof of what was discussed earlier to resolve the problem.
This just leaves you more frustrated only to start all over working on the same problem/issue and/or sometimes a new problem that AT&T created (and a bigger bill) with new representative.
I thought in the beginning I was the only one going through this. I just couldn’t understand why my problem wasn’t being resolved even when the representative said they fixed it. It would always come back NOT fixed. Just as if I never had spoken to them. A friend of mine, I’ve since talked too, had somewhat the same problem with AT&T. He told me to check out the internet on AT&T and the problems others are having. It’s simple to find out… just GOOGLE “AT&T problems” and later try “AT&T complaints” and see it for yourself. I couldn’t believe it! AT&T is a scamming company… And how they do it while just staying within the law is that they never leave a paper trail in the consumer’s hands. Therefore, we are back to “he said, she said”. This doesn’t take a rocket scientist… AT&T is infact slick…
To recap:
AT&T doesn’t allow the consumer a paper trail to show proof of anything. It’s left to a “consumer said, AT&T said… With no proof, AT&T knows they will win most of the time. This is why you will notice that they can add other things to your bill that you didn’t order to jack up the cost and add money to AT&T coffers.
You can never speak to the same representative that supposedly fixed the problem. You always have to start over with a new representative. I believe this is a tactic use by AT&T to wear the consumer down so that he or she won’t fight anymore with AT&T and just except the problem and sometimes pay the larger bill.
You will never receive confirmation of a problem/issue in detail being worked on nor exactly what was to be fixed in detail or that it was resolved via an email, mail, etc. Therefore that leaves you without proof. I had received a reference number but I’ve found out later that they change some of the information on it from time to time. It’s all computer driven leaving you (the consumer) with a leg to stand on when trying to get them to admit to ANYTHING! It’s rigged from the start!
I would love to take AT&T to court, but I don’t have anything in writing from what I agreed to when first starting up my service with AT&T. I’ve seen enough court shows to indicate that if you don’t have anything in writing, you WILL lose your case. Once again, AT&T wins (though deception) and the consumer loses…
The best way to kill a snake is to cut off the head. AT&T’s head is MONEY… Therefore, it’s up to us to go to cable, satellite, etc services anything AT&T doesn’t have its greedy hands in. There are a lot of services out there to replace AT&T. I’ve change services and it’s been great! No more problems :)
harassing calls
I have been receiving calls from AT&T for 5 months about a bill. I do not have service with AT&T. Someone gave them my cell phone number as a back up number for a cell phone services. Now they call me every time this person does not pay his bill. I have called every month and complained. They claim they can not look up the information because of some privacy act. They refuse to remove my number from their system.
They told me to put my number on the do not call list. I did and they are still calling me.
They will call up to 5 times a day. The longer the person is not paying his bill the more phone calls I get.
The complaint has been investigated and resolved to the customer’s satisfaction.
refuse cancellation demand
I have the same complaint as many others. I was with them when they were Bell Telephone. When absorbed by ATT, they changed their cancellation policy. Despite telling their phone solicitor that I would NOT be renewing my policy, I ccontinue to receive bills. When I call to cancel my policy, they say I have to send an ($8) certified letter stating as much.
WHAT F-------NERVE! Like others, I will be cheering when I see ATT go up down.
Looking forward to it!
The complaint has been investigated and resolved to the customer’s satisfaction.
After 30 years with Bellsouth and no problems, ATT YELLOW PAGES failed to publish my advertizing. I was aware of a pass due balance since I had been traveling for a month prior to publication and so I paid almost $800.00 prior to the deadline as agreed with the ad person and was assured this would assure my ad would be published. The yellow page book came out and my ad was not in there and on contacting ATT, they said another bill of $105 had come out the prior month and so my ad was deleted without my being notified. I am now with yellow book.
ATT Yellow Pages is a nightmare! Not only will they not cancel a contract after over a year with MY business closed, they are still billing. The listing is useless as well! Do not do business with this company! You are just a number!
they got me too...same scenario
Our Issue with ATT is that if you want an ad in the Printed Yellow Pages you are bullied into a YellowPages.com listing. We do not need or want this listing and they do not take no for an answer. When we call customer service trying to cancil this On-Line Listing we get the run around and absoloutly NO Help. We will be canciling our entire yellow page adverts because of this and will NEVER again list with ATT.
not found
I am a rep in the rewards center and i have to tell you every time i get a phone call i do all i can for the customer if they are not eligible for the reward the sales person told them i try to sub it for something they are qualified for another thing is if you are told that you will qualify for a modem rebate (Unless you live in the southern states not texas though)
And you did not order online you will not get the reward no matter how much you yell and scream at us there is nothing we can do. 2. Be nice when you call in if your reward has expired if it is not over 90 days the rep you are speaking with has the pull to remove the expired status (Although sometimes with the visa gift cards this is not possible) although the customer is general y right think of it as if you were doing your job and had someone yelling at you would you be anymore ready to help them or would you rather speak with someone who is calm maybe irritated but seeing how the rewards usally go done we understand why you are the only thing we can do for you is try our best to get you as much of the reward the sales ppl told you you would get if we say we cant do something then belive me we cant we would love to give you what you want and were promised but most of the time it is out of our hands please take this into consideration the next time you call and start yelling at some poor unsuspecting person. Ty i hope to hear from all of you m - f 7am - 7pm ct
The complaint has been investigated and resolved to the customer’s satisfaction.
After reading the responceses to the question about att.com/rewardcenter not being found at the web site on the card or notice listed, it appears the persons who are in the customer service business assume ALL persons calling for help or other action, are rude. It also appears that ALL persons asking the question "what to do next" are really not getting a direct answer; ie. "Do this etc, etc, to resulve the problem. I may be nieve, but for myself I'd just want to know what the step(s) to take is. Responding about how customers can be rude ect. doesn't answer the question but what to do would.
I also had a problem finding the web site that ATT sends you in print. It does not take you to their rewards center. They have to know that this is a problem. I believe they don"t care about it because some people will become frustrated enough to not make a claim for their reward. I find it hard to believe that such a huge corportion has such poor web site setups.
Steve C
The web site is there stop using the easy way and go to the addr field at the top of the screen and put in the www. Att.com / rewardcenter or call [protected], there is a red headed young woman on her cell phne read it if u have uverse click the 2nd bubble if u only had dsl click the 3rd bubble and if u have home phne svc with dsl click the 1st bubble, it is not rocket science. . I also work in cust svc just not with at&t thnk god i have been home on medical leave and i must say its not that cust svc is rude it is that at&t customers are mean just mean, would u like it if the reps were your daughter or son some of u im sure talk that way to them anyway but there is an old saying you can catch more flies with honey than u do with vinger hello, pay attention i write down the reps name and id# and ext if they have one. . As a cust svc rep i can tell u we work just as hard as the rest of u do and im sure u would get everything u wnt or need if u are nice i call cust svc with at&t and i guess the person that spoke with my rep before me must have been really rude so i got there crdt all i did was be nice how hard iwas that and remember they are there to help u but they have jobs and rules to follow. . Dont call in cause u forgot u had a reward and it is now 2009 and u are looking for a reward from 2008 hello u cant even go in to a resturant with a rebate (Coupon) if it is not colored or for the same month so dont think u can call in and expect the world whn u being rude thnk about that for a min
I signed up online and was to get $250 back in rebates and as of today I only have received $150 of it. I have called several times and they keep telling me that I have to wait a month for it to show up. I signed up for uverse and it was to be installed on the 18th of August, it was finally installed correctlly August 29th after all of my other services was disconnected by the uverse tech. I went without any service at ll for 4 days and then I pretty must conncected everything myself and told them not to send another tech out, becaue I was tired of taking days off and noboy showing up or them coming out and still not knowing what to do to get it up and runnig. After that it took another 10 days to get my home phone back up and working, because I just told them to connect my old serviceback up and they did that. When I called and complained about it, I was told that I should wait until the new year to get the home phone because it would be better then that it was at that time. I have beenvey upset with the install and someof the customer service. I would call in and try and get my service up and running and I wd just ask to speek to a supervisor so I can get going and they would help me for a few and then if they had to call me back or wait because we had to wait for a tech to come bak out they would never call me back and then when I called them I would be placed on hold for sometimes as long as 20 to 30 minutes. SO I guess I will be calling back in the morning to see how many more months I have to wait to get my other $100.
I talked to a telephone person, she or he sail I would receive my 40.00 reward in 2 -3 months. I have already have waited for 2 or 3 months with no results. Then I received a letter saying I should go to your web site where I am now. Do I need to enter again or was the telephone call enough?
Dorothy Dahms
ddahms5582@sbcglobal.net
They need to give a person a web site thaat is avaliable.
they need to send you to a site that is there
i also received a letter to go to this website and couldnt find it. How do i know what my reward is. sandy king
Please sent my Reward It was up to $150.00
i would like to know went will i recieve my reward for my new service i have with att it was up to $150.00
AT&T Reviews 0
If you represent AT&T, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About AT&T
One of the key strengths of AT&T is its extensive network infrastructure, which includes both wired and wireless connections. This allows the company to offer reliable and high-speed internet services to customers in both urban and rural areas. Additionally, AT&T's wireless network is one of the largest in the country, providing coverage to millions of customers across the United States.
In addition to its internet and wireless services, AT&T also offers a range of entertainment options. This includes its DirecTV satellite television service, which provides access to hundreds of channels and on-demand content. AT&T also offers streaming services through its AT&T TV and HBO Max platforms, which allow customers to access a wide range of movies, TV shows, and other content.
Overall, AT&T is a well-established and reliable provider of telecommunications services. With its extensive network infrastructure and range of offerings, the company is well-positioned to meet the needs of customers across the United States.
Overview of AT&T complaint handling
-
AT&T Contacts
-
AT&T phone numbers+1 (800) 288-2020+1 (800) 288-2020Click up if you have successfully reached AT&T by calling +1 (800) 288-2020 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (800) 288-2020 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (800) 288-2020 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (800) 288-2020 phone numberCustomer Service+1 (888) 333-6651+1 (888) 333-6651Click up if you have successfully reached AT&T by calling +1 (888) 333-6651 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (888) 333-6651 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (888) 333-6651 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (888) 333-6651 phone numberOrder New Wireless Service+1 (877) 782-8870+1 (877) 782-8870Click up if you have successfully reached AT&T by calling +1 (877) 782-8870 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (877) 782-8870 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (877) 782-8870 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (877) 782-8870 phone numberCheck Wireless Order Status+1 (314) 925-6925+1 (314) 925-6925Click up if you have successfully reached AT&T by calling +1 (314) 925-6925 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (314) 925-6925 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (314) 925-6925 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (314) 925-6925 phone numberSupport For Travel Abroad+1 (800) 901-9878+1 (800) 901-9878Click up if you have successfully reached AT&T by calling +1 (800) 901-9878 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (800) 901-9878 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (800) 901-9878 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (800) 901-9878 phone numberAT&T PrepaidSM+1 (844) 827-7057+1 (844) 827-7057Click up if you have successfully reached AT&T by calling +1 (844) 827-7057 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (844) 827-7057 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (844) 827-7057 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (844) 827-7057 phone numberOrder New U-Verse TV Service+1 (866) 861-6075+1 (866) 861-6075Click up if you have successfully reached AT&T by calling +1 (866) 861-6075 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (866) 861-6075 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (866) 861-6075 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (866) 861-6075 phone numberOrder New Digital Phone Service+1 (800) 331-0500+1 (800) 331-0500Click up if you have successfully reached AT&T by calling +1 (800) 331-0500 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (800) 331-0500 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (800) 331-0500 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (800) 331-0500 phone numberWireless Customer Service+1 (866) 294-3464+1 (866) 294-3464Click up if you have successfully reached AT&T by calling +1 (866) 294-3464 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (866) 294-3464 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (866) 294-3464 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (866) 294-3464 phone numberConnecTech PaidTechnical Support+1 (866) 435-3264+1 (866) 435-3264Click up if you have successfully reached AT&T by calling +1 (866) 435-3264 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (866) 435-3264 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (866) 435-3264 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (866) 435-3264 phone numberDial-Up Billing & Payments+1 (877) 990-0041+1 (877) 990-0041Click up if you have successfully reached AT&T by calling +1 (877) 990-0041 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (877) 990-0041 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (877) 990-0041 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (877) 990-0041 phone numberOrder New Fixed Wireless Internet Service English+1 (866) 975-0050+1 (866) 975-0050Click up if you have successfully reached AT&T by calling +1 (866) 975-0050 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (866) 975-0050 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (866) 975-0050 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (866) 975-0050 phone numberAT&T PREPAID Wireless Home Phone+1 (855) 288-2727+1 (855) 288-2727Click up if you have successfully reached AT&T by calling +1 (855) 288-2727 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (855) 288-2727 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (855) 288-2727 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (855) 288-2727 phone numberDigital Life+1 (410) 739-2095+1 (410) 739-2095Click up if you have successfully reached AT&T by calling +1 (410) 739-2095 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (410) 739-2095 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (410) 739-2095 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (410) 739-2095 phone numberDirector Of Sales+1 (469) 216-8520+1 (469) 216-8520Click up if you have successfully reached AT&T by calling +1 (469) 216-8520 phone number 0 0 users reported that they have successfully reached AT&T by calling +1 (469) 216-8520 phone number Click down if you have unsuccessfully reached AT&T by calling +1 (469) 216-8520 phone number 0 0 users reported that they have UNsuccessfully reached AT&T by calling +1 (469) 216-8520 phone number
-
AT&T emailsattcustomercare@att.com100%Confidence score: 100%Support
-
AT&T address575 Morosgo Dr., NE Rm 14f67, Atlanta, Georgia, 30324-3300, United States
-
AT&T social media
-
Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 20, 2024 - View all AT&T contacts
Most discussed complaints
ManagementRecent comments about AT&T company
Corporate account [protected]/ and personal account [protected] phone line billing
Teleco.com
1 review
Nextiva
27 reviews
OnTel Products
16 reviews
Rogers Communications
427 reviews
StarHub
214 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
I purchased an AT&T Go-Phone (Alcatel 871A) on July 24, 2013, along with a $25.00 top-up card to establish one month of service. I also put $15.00 on the phone to use for purchasing ring-tones, games, etc. Since then, there have been over THIRTY (30) charges to my phone, referred to as "GPRS" charges, all for a few cents, but totaling $6.09, bringing my account balance down to $8.91. Today, I received a text message telling me that my rate plan did not RENEW due to a low account balance. I already PAID for one full month - it should not NEED to renew until August 23rd or 24th! I could not reach any department or person on the phone to address this problem, and was just sent in circles on the website. When I tried to email AT&T, I was told that Go-Phone customers do not have this privilege. So far, I have been ripped off for $25.00 plus $6.09, and I have never even made one call on this phone.
Jose, I hope you remember me. As you probably remember, I not only agree with you on the mistake as you described on your complain post, but I also helped taking the issue all the way to the Office of the President in Atlanta, GA to get this resolved and minimize the costs to you. I am sorry that you still have to pay something for the usage of the DATA card in Europe, but I did what I could in a company the size of AT&T, it is not sometimes so easy to get things done, specially values of this high amount and have it reverted to Zero. I am no longer with AT&T, I moved on to do bigger and better things with my career, but this post still shows on a Google search of my name as the number one thing when you search my name Alex Montgomery-Soares.
I would sincerely appreciate it if you could be so kind and remove this post, so that Google does not show this when someone searches my name. I want to remind you that I did what I could and I was just a Retail Sales Manager at the time with AT&T. I do not want to associate my name with this episode. If you feel like you should leave the complain up, I am okay with it, so long you do not mention me by name. you can say the Store Manager, I would sincerely appreciate your kindness. Thank you Jose and may God Bless you and your family...
Alex Montgomery-Soares.
Jose and those concerned,
Although my situation is different than yours, I too was hit with an outrageous call charge. I was charged $10.55 per minute for a call to Afghanistan to talk to my son who is serving in the U.S. Army. The first 3 calls were not answered but I was charged $10.55 for those unanswered calls. The fourth call, he answered and we talked for a total of 20 minutes. My international charge for a total of 23 minutes was $242.65. This does not include the "FED UNIVERSAL SERVICE FUND" fee, STATE and MUNINCIPAL taxes for a grand total of $290.90. This is only the international charge and does not include my normal domestic charges.
I feel that this is an absolute injustice and although I know that most international calls are important to those making them, the fact that families of our American soldiers can not talk to them and hear their voices and visa versa, is disgusting. My son, along with thousands of sons, daughters, husbands, wives, sisters and brothers, are being punished for being in a foreign country, fighting for OUR freedom. They need to hear familiar voices. They need to hear "I love you", instead of reading it in an email or letter. We, as parents and loved ones, need to hear our soldiers laughter, sorrow, anger or any other emotion that they want to share. It sickens me that AT&T abuses the American people by charging these ridiculous fees. It sickens me that after receiving that first 'international' bill most will not be making those calls to say "I love you".
What does it take to fight this unfair, overpriced violation? How do we as Americans and military families change this? I don't know but one thing I do know... I would love to send AT&T's upper management to the Middle East, set them down in the middle of a desert and tell them "You aren't going to talk to any of their loved ones for 1 1/2 yrs. and by the way, your life is in constant danger and they may NEVER hear your voice again"
Those of us who can't afford these phone calls are, in a sense, being told the very same thing. I'm disgusted. I'm angry. I'm heartbroken.
Susan Ovadia
Proud Army MP Mom
Ohio
smovadia@att.net