AT&T
Reviews and Complaints

Re: upset girls

Everything you experienced is what AT&T has implemented and what they have perceived to be an ongoing quest for perfection to break a customers will in hopes of finally giving up. They live by it, focus on it, teach it and they implement it in every way they can without facing legal issues, at times crossing the line concerning legal issues but they know no one is going to proceed with legal action over a phone bill as It's just not cost effective for the customer and they know it. If the bill ever gets to the point of it being worth a customer taking legal action which rarely if ever happens, they back off. It's a numbers game if they can break down the resolve in 99.99% of customers they will deal with the other 00.01% if an when needed and it's worked pretty well for them over the years.

You shouldn't blame the reps. They are underpaid, poorly trained drones just trying to keep a job. They are recorded, (not for quality control as they are told) but to critique and make sure they implement the corporate policy structure and not vary from a script they are forced to follow. There are memos, amendments to the script sent out to change this structure often, sometimes hourly and very few ever get them, the ones that do don't have time to read them much less remember them as they are trying to work and meet the quota AT&T implements while not exceeding the time limit per customer AT&T also enforces. That's one reason for the excessive number of transfers. No one can really dig in depth nor have the tools to find out the issue because it will take them over the individual call limit allowed to deal with each customer and they will be penalized for it so they follow the script which is full of apologies and I'm sorry for your troubles. The on hold times are greatly increased because of the time limit per customer which causes excessive transfers.

If you're lucky enough to get a name and employee number of a supervisor or rep handling an issue you'll likely never speak with them again due to AT&Ts call routing implementation and various call centers located all over the place. If you call the same number 10 times you'll most likely get 10 different call centers with 10 different supervisors, 10 different policies, different updated memos constantly coming in, located in 10 different locations and they don't have access to to pull up information related to each other except standard account information which may or may not be up to date as they aren't in sync, updating at different times, sometimes as long as 3 weeks apart, so you have to start all over each time.

AT&T also contracts other companies to handle customer service issues such as Convergeys which I personally use to work for and handle AT&T calls among other companies that only adds to the issue. You could reach any of these true AT&T or non true AT&T locations at any time by calling the same number and they don't or won't (by policy) transfer between them and they don't have access to know where or who the previous person you spoke is or located even if you have the information. Even if it's in the same department (if your lucky enough for that to happen) unless they know them personally and even then policy keeps them from transferring and they know they are recorded so they are bound by it or loose their jobs. As far as complaints, you won't find a way to do it through AT&T. You can look up corporate addresses and numbers but those will likely get tossed in file 13. Your best bet to file complaints for them would be to contact the FCC, BBB and any other state agency you have available and be sure to keep all your records, dates, times, people spoke with, what was done or not done, amount of time spent, anything and everything you have. These places carry more weight than a individual customer and is more likely to have an effect but the chances are still low.

To whom it may concern

January 02, 09 I made the worst decision in my life. I transferred my wireless service from T-Mobil to ATT. After four years of satisfaction with customer service and wireless services. Why was that? Because of the I-phone. Since that time I have to call the ATT’s Customer service each month to make inquire about the service or about the bill.
Last and worst problem with ATT, when I called the customer service to freeze my account for three month. The representative told me there is no such plan. The best option for you to reduce your plane. And I will lose 50% of your rollover mints. Anyway I told him to go for it.
I told my situation to one of my friend and he told me that ATT have the freeze plan. I contact the customer service in Jun 22 or 23, 2009. And I asked him to freeze my account. And I told him about my last call ; the representative was not trained enough to give me the best option for freezing my account. He told me that he have to go to the record for my last conversation and if I am right he will credit me with the difference. Anyway he came back to me with the good news. He told me that he credit the difference to my account. I asked him if what I pay will be enough for the rest of the time to cover my bill and he said yes. The amount I paid was $ 360.69.
One month later, I found ATT’s disconnect my service. Because I didn’t pay!
I called the customer service and I told them I pay. And I have that in my bank statement but I lost the confirmation number. He open a case for missing payment, and they said I have to send a copy of my bank statement, and they provide me with a number and I did.
But no action was made. I called Bank of America, American Express service and I asked them to contact ATT for that payment. They called and open new case for missing payment. And I faxed to them .
third time was when I arrived to Tampa. First place I visited was ATT store and I explained my situation to the Store Manager. He promised me to take care of the problem. In the second day he called me and advice me to call again the customer service. This is the only way to get back my service.
Every time I call, they open new case and give me another number to fax my bank statement to. So my question is tell when I will do that? What a system they are looking for? The easiest way is to go back to my conversation and find out the confirmation number to solve my problem!
Is there anything that I can proof to ATT with the payment better then my bank statement. And stele looking and investigating!
All the calls I made it when I was overseas was an international phone calls and the call at least cost me $ 60. Then when I came back to USA I get new phone service with Metro PCS. It cost me $ 79. At the end who can be responsible for that. If it is my mistake then I will be responsible but if not who are going to pay me back?
This is something are not acceptable from the company of the year.
If there is nothing the customer service can do for m? I would like to get my number back.
Please who ever have the Authority to solve my case. Please call me at [protected] or email me at: ahanbaza@mail.usf.edu

When I received my January bill and had a charge on it for Sure Connection, I had no idea what it was. After to speaking to someone, I was informed that I had answered a survey on the internet and ordered this coverage. I have no idea when this was but they certainly had a date right in front of them. I wonder why I never received a confirmation number on this as I have in the past for any service I ordered from AT&T. I have never heard of anything as bogus as this. You do notice before you submit this there is a confirmation code.

Cleveland, CG

Yes, good question, how about it AT&T! What is up with all this? I could understand one or two complaints. But have you looked at your web site for the rewards program. I have not found one good thing said about this. I am so ashamed to say I ever worked for you People. I am sure the HEAD BOSS Is not the say one I worked for... any response out there? I believe if everyone on this site turned you (AT&T) into the BBB maybe you would correct what has been done.
I will be calling in myself.

Shame on you AT&T/

updating my log on my u-verse service...or lack therof. Last blog, att came out and finally decided that we had a bad port...this took a year and a half. Had problems with uverse since day one. My next door neighbor says he has had NO problem ever with uverse.?

My uverse is still pixilating every day...still freezing for a few seconds at a time. att uverse aware of this. Todd, from the San Antonio office still monitoring and faithfully calling...he is the only one at att uverse who seems to understand that my service should not go out every two weeks. I continue to expect that within the next two to three weeks, it will completely go out again and I will go through the same ole insanity of calling tech su pport, who will call and inside guy, who will call an outside guy, who will bandaid the problem, only now, since my records of the last year and a half have been mysteriously erased, I probably won't be able to request that the tech support get in touch with Todd...the only reason I haven't fired attuverse is that Todd has promised to follow through and get this whole thing working...more than two weeks at a time. for now i am giving it a couple more months but i have already checked into charter as well as dish. sorry to say, at this point i can not say that anyone should go with attuverse. my advice is still...JUST SAY NO.
janet

Hello, for all of you trying to get to the reward center for att. This is how you do it. You go to the website www.att.com/rewardcenter and you will be at the reward center home page. I was having problems getting on their page at first too. But, I called their customer service number and it gave me the correct web address to the reward center. So, good luck to everyone. If you need a customer service number to call here it is: [protected]

I sent you a customer better then a month ago and jhave heard nothing about my reward. I have friends waiting to hear my results. I think I will just send them to COMCAST.

Betty Olson

I sent you a customer more then a month ago and have not heard a thing about my reward. I will not send you another customer until you clean up your act. I have friends that are waiting for my report. I am thinking about sending them to COMCAST!

Att sucks in general! I made 3 appointments and they never came. The 1st time they called me to say the tech was running very late and if I want to make another appiointment to do so. So I decided to call back fro a new appointment. The 2nd time I had a 8 - 10am appointment and after 12:40pm I called to cancel. I was put on hold for a long time. Then I was transferred to their dispatch people and re-transfered to the appropiate department only to be put on hold again. So, I called back as if I was placing a new order and they picked up the line fast. I cancelled. A few days later a rep called me and I made a new appointment. Again I had an early (3rd appt.) appointment. This time I had a 10am to 12pm appointment. At 1:30pm I got a call from ATT saying that they were short handed today and if it was possible to re-schedule. I could not believe this! If they were short handed they should have called early within the time frame of my appointment instead of keeping me home all day. I CANCELLED for good! Do not get U-verse, they do not know what they are doing.

I ALSO HAVE BEEN HAVING A PROBLEM WITH CLAIMING MY REWARDS CHECK. I CAN'T GET AN ANSWER ON THE PHONE EITHER. IS THIS A HOAX JUST TO GET CUSTOMERS TO PURCHASE U-VERSE SERVICE.

How about it! You go to the web site & they are trying to sell you something & there is nowhere on the site to complain about not receiving your rewards check.

I ALSO CAN'T GET TO THE REWARDCENTER TELL ME HOW TO GET THERE

I am sorry that you are not happy with yellowpages.com. I was looking online and found a website called seekshallfind.com. I went to the website and found that your business can have an ebillboard for FREE. I was talking to my friend Mike. He told me that he has a ebillboard and likes it.

Great letter. I totally agree with you position. Thanks for posting.

at&t and their contractors are liars pure and simple. they've been tossed out of this home never to return. if it were possible i would have taken all the equipment and run it over with the neighbors' hummer, but at&t will charge for that.

I decided to bundle with AT&T. First customer service person kept me on the phone for an hour. She must have been new because she kept putting me on hold. Then I spoke to someone who said she was a supervisor and I had to repeat all the information I had given to the lst person over. I wanted to keep my home phone number as it had been an AT&T number before and she said they could not transport that # but told me there would be a recording saying "the number had been changed & the new # was ..." I called each day to hear the recording & there was nothing giving my new number. I called 4 more days and was told the same thing that "the recording would be on there by midnight that day". Didn't happen! I spoke to another customer service rep who told me on the 5th day that they couldn't do that because that # belonged to Comcast. I am looking for a job and that phone # was on my resumes so if anyone called me I was out of luck! Then I called to check the status of my rewards as I had bundled and changed from Concast my home phone, DSL and cell phone. They had no record and told me I would have to go on line & print a form and fill it out along with a bill from Comcast. None of the other reps had said one word about me having to do any of this. I asked for a phone # to speak to someone and the 1st girl gave me a phone # which when I diealed it the recording said it couldn't be reached from my area; I called back and the 2nd person gave me a # that I reached a fax machine!
It is very obvious to me that no one is properly trained no matter who you talk to. I deeply regret now that I changed. I cannot believe that AT&T has such lousy customer service and I would like for someone to contact me ASAP

AT&T doesn’t allow the consumer a paper trail to show proof of anything. It’s left to a “consumer said, AT&T said… With no proof, AT&T knows they will win most of the time. This is why you will notice that they can add other things to your bill that you didn’t order to jack up the cost and add money to AT&T coffers.

You can never speak to the same representative that supposedly fixed the problem. You always have to start over with a new representative. I believe this is a tactic use by AT&T to wear the consumer down so that he or she won’t fight anymore with AT&T and just except the problem and sometimes pay the larger bill.

You will never receive confirmation of a problem/issue in detail being worked on nor exactly what was to be fixed in detail or that it was resolved via an email, mail, etc. Therefore that leaves you without proof. I had received a reference number but I’ve found out later that they change some of the information on it from time to time. It’s all computer driven leaving you (the consumer) with a leg to stand on when trying to get them to admit to ANYTHING! It’s rigged from the start!

I would love to take AT&T to court, but I don’t have anything in writing from what I agreed to when first starting up my service with AT&T. I’ve seen enough court shows to indicate that if you don’t have anything in writing, you WILL lose your case. Once again, AT&T wins (though deception) and the consumer loses…

The best way to kill a snake is to cut off the head. AT&T’s head is MONEY… Therefore, it’s up to us to go to cable, satellite, etc services anything AT&T doesn’t have its greedy hands in. There are a lot of services out there to replace AT&T. I’ve change services and it’s been great! No more problems :)

I would report them to the BBB. Namely poor business practices. I had the same thing happen. I have spent countless hours on the phone since April. I am suggesting people dump At&t and go with another company. This is a very corrupt and unethical company.

I agree with you people. I DID call the reward center. They didn't seem to know I had a reward coming.
It's been 6 week's now...and still not posted. The R/C say's they don't have anything listed for my number.
Altho, I was told different when I called and give them my number. If I don't get some satisfaction by tomorrow,
I'm going to cancell my entire acount!

Dear Ms Knowledge,
No, life is not easy(weather your waiting on a reward or not). And I did call the center to recive a recording & then to get cut off-Kudos to you for getting your reward. Don't be soo000000000 judgemental of those of us who hate being lied to!

You people are ###s! To tell you the truth. . . You people think you have it easy by just waiting to get your rewards! In reality life isnt so easy! Maybe if you cant get onto the website which is rewardcenter. Att.com, then here is the next bright idea! Ccccaaaaaaaallllll the reward ceeeeeenttttttterrrrrrrrrr! How hard is that? You people are ignorant and stupid!

Att, , i think you are a bunch of ###s. . The web site i was told to go to doesnt exist, , the number the operator gave me to follow up on my rebate is a stupid recording, , you cant talk to a human ! Why should that surprise me ? Whe you put your phone number in, , , it cuts you off, , im sure you set it up that way too, than if you put your acct # in, it says there is no such number, , , after i get my rebate, , if there is such a thing, , im cancelling my services.

ATT. you are a bunch of ###S ! Is this a scam? the number the operator gave me to see about my rewards is just a recording, you cant talk to a HUMAN ! After you put your phone number in like it says, you get cut off.I have been on the phone for 1 hr. and 27 minutes, so far.. WHAT A BUNCH OF IDIOTS ! JOE KUHN

https://rewardcenter.att.com/ click or cut paste and go

i agree that the rewards pro. can be frustrating i am a rep in the rewards center if you would call us we will try to help you any way we can thank you and i am sorry to hear you are having so much trouble

At&t you are a unfair telephone company also!

hey i am having the same trouble i cant find there website for rewards either it is BS i was also told i would get a $50.00 gift card and $100.00 cash for getting a bundle package and the price i was given was way higher than i was quoted on my phone bill . it was supposted to be $99.99 a month but my bill stated $185.00 i am so sick of att i wish someone would go after them sorry to be so loud i am very ticked off at them!

To whom it may concern, I would just like you to know that I am a very unhappy customer, reason being; I had ordered the special of three for 99 dollars because I was told that hight speed internet was in my area, and it was'nt and that they would send me a 250 dollar reward and I never got that instead I got 75 dollar refund and that's only because I complained; they actually only wanted to give me a 25 dollar refund.

Att Did false advertisement, they got me to sign up by telling me I would recieve 2 $50.00 rebates, totaling 100.00$ and to go to this website and claim my rewards. I was Yet to discover the website does NOT exist.

I was told that if I changed my satellite, internet, & phone service...I would be given 2 rebates for $50 each in addition to having an additional $50 credit to my monthly bill since I paid for the premium modem. I have yet to receive any rewards service & this website does not seem to exists. When I call AT&T, I get the runaround. PLEASE HELP !

Amazon has a great deal for this item
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Did you know that the Better Business Bureau's are paid by business's? That's how they stay in business... The Better Business Bureau is a private business, just like K-mart, AT&T etc... It's not gov connected... Good Luck!

theey told me i would recieve it through the mail havent recieved it ###

i am dealing with terrible At&t services also, but the opposite as your complaint. Unfortunately, they are the ONLY option i have in my area if i want high-speedish internet. I placed an order on Dec. 27, 2008 and as of today, January 9, 2009 i STILL do not have service! When I speak to technical support, they say it does not show in their system that I have internet ordered. Then, I talk to the sales or services department and supervisors, and give them the confirmation number of my order and it doesn't mean anything. So...I place a new order every time. So far, I've placed at least ten orders and STILL have no internet service. I WANT VERIZON> Please, Verizon...come to my area.
Does anyone have any suggestions?

AT&T sucks! I had nothing but problems with them for the last year. I have gotton billed for services I did not authorize. Called to complain and was basically ignored. One month alone there was almost $100 of excess charges. I plan on changing carrier as soon as contract is up. My advice is to double check your bill if using AT&T. They like to add extra charges for services you don't want or did not sign up for!

i to signed up with there promise of getting a 100. reward backsaid my account had to be activated for 30 days its been over 3 months now they keep telling me its in the mail.keep watching every time i call the rward center they tell in the mail would be here in 2 weeks.its now been almost 16 weeks.

I OPEN MY ACCT WITH AT&T LIKE A MONTH AGO AND JUST HAD NOTHING BUT PROBLEMS WITH THEM
THEY HAVE THE WORST LIERS A LOT OF USED CAR SALEMAN MAN & WOMEN THEY TOLD ME ABOUT GIVING ME
75.00 CREDIT AND IF I UPGRADE MY SERVICE AND EXTRA 100 DLS GIFT CARD ALSO WHEN I OPEN MY INTERNET SERVICE
THE SALE LADY NEVER TOLD ME ABOUT A REBATE AND 3 FREE MONTHS OF INTERNET SERVICE BUT I INVESTIGATED THAT
AND I CALL AND COMPLAINT ALSO THEY TOLD ME IF THEY CALL ME TO ANSWER A SURVEY ABOUT HOW SATISFY I WAS YEAH RIGHT I DON'T THINK SO

I also was promised a 250 dollar visa card. I just signed up for the rewards and they say i can only get 150 dollar check. Att also said i would pay 105 dollars a month. They are billing me for 124 dollars a month and said it was impossible to get my serviced for 105 dollars. I had the salesman Earl repeat his offer at least 3 times. I agreed to their offer and now they don't want to know anything... I spoke with Earl on 7/9/09. I know they have taped conversations if Earl didn't erase it. I feel like an idiot for trusting att. It took me a year of thinking about what they were offering new customers before i agreed. I say to all future customers who got screwed to contact their attorney general of their state. I would also tape the conversations with your salespeople... john

I also was promised 200 back and have not got it nor have they replied to cash back. Vickie Benard 4-9-09

I was promised a total of $175.00, for signing up with both services through AT&T for DSL internet, and home services. So far, they have in the system $50. The representative told me that I qualify for $50 for internet sign-up, $50 for residential phone sign-up, and an additional $75 for signing up through their DSL service. I just want to know when am I going to get the rest of my money.

Sincerely,

Estella Vanvalen

i was suppose to get 50.00 off my bill .but no seem to know any thing about IT. tHEY TILD ME TO GO ATT.COM REWARD nothing has been done about it . thank B>G>Kelly

above context applys

i was told when i signed up with att that they would match my other service and that my internet service would be 19.99 and my other service was 39.99 well my phone service for the first yr, was 49.00 and internet was 19.99 total bill was 72.+then in a yr i got a bill for 84.00 i called was told i was upgraded on my internet that i did not agree to i complained and complained they tld me they no longer had a 19 .99 internet it was now 25.00 and thats when they put me upgraded to the 30.00 that made my bill 84.00 finally after threnthing to cancell a nice maniger gave me a credit for the the over charge and changed my bill to a more reasonable aforable rate i had to call again to make sure its not going to change no garentees i dont want just 1yr agreements i need to have a stable bill as i am 71 yrs old and am on a fixed income and today i was told i was entitled to a 20 00 or 50 00 rebate for service change please let me know where i stand in all situations very dissapointed in broken promises dont trust any more
barbara stargazereyes38 @yahoo.com

Fraud Legal Services (FLS) represents individuals throughout the US who are victims of fraudulent charges, fees, contracts, reimbursements and claims. Our focus is on telephone, internet, satellite, and cable companies.

Based on the details of your complaint, I think we have a worthwhile case against the company.

The Consumer Fraud Act (CFA) holds the company responsible for any billing and service problem, even if it was not intentional. Also, the CFA makes the company pay my attorney fees if I am able to prove they are at fault and recover all or a portion of your disputed amount.

Would you be willing to allow me to represent you? There would be no cost to you, and I would not take any refund the company makes to you now or in the future.

If you don't want to give up on your dispute, you can submit the details of your claim to me online at www.fraudlegalservices.com or email attorney@fraudlegalresources.com or call [protected].

Let's make the company pay!
Blake Thomas
Attorney at Law
Fraud Legal Services

I had Dish service, which I signed up for when I moved into my house. I recieived a 'cold' telehone call from an agent (that I assumed worked for ATT) saying that she could bundle my computer services with a direct tv plan that would save me money. She was a little vague on whether these services could be billed together, but when she told me that ATT would compensate me for any Dish cancellation fee that I incured, with a rewards credit card in the amount of 250, and that AMC was included in direct tv package (Dish failed to renew a contract with AMC, even though I was told that I would have access through their network) that the offer sounded good. Greater convienience, AMC, and no cancellation fee- what could I lose.
After having Direct TV for over a month, I received no word on the rewards card, that was supposed to offset Dish cancellation fees. I just received a notice in the mail that Dish will be billing my debit acct for these in a few weeks.
When I tried to get information on the status of my reward, I was told by an ATT agent that this service had been sold by a contract
agent, and that she could not access this information. I am feeling royally screwed. Any adivice for a successful resolution would be apprecieated.

you can ask att to run new wires to your unit. that is what i would do. some installers do not want to go through the trouble because it's ALOT of work ! i even had to do mine, myself. I went up in my attic while the installer stayed down in air conditioned space as i passed the wire to him. i felt like if i didn't offer to do all the hardwork of installing the wire myself, then he would have just said, "there's nothing i can do"... but you do need new CAT-5 wiring ran to at least one outlet next to your main TV.

When did you submit your request to get your cash back? same thing happened to me. I was told I would receive a 50.00 visa card and a 50.00 check back in Nov of 08. When I check the status online it says that the check was mailed and the visa is being processed. Actually I received the visa and not the check. I called to ask about it yesterday and the lady told me that they had the apartment number wrong on it. HMMM how can that be when I received the visa? She said that it will be here in a couple of weeks. Wow only took 3 months.

I have had a to go phone since last year. It was stopped because I closed my bank account.Ihave the phone. I want to get a plan where the build is sent to me, not from any direct deposit. Must I get an entirely new phone or can I get my phone put on another plan. I don't mind paying any fee that I may owe concerning my present phone, yet I want a plan where the bill comes directly to me. If I have the incorrect department, please assist in directing me to the proper source.

Model: SGH A

IMEI: 356361/01/913387/1 RED

Terrence Michael Williams
4926 Tennessee Street
Jacksonville, Fl 32209
[protected]
MJW090662@aol.com