Axis Bank
Reviews and Complaints

I have chosen axisbank for home loan, despite many negative feedback from friends and internet.
I have availed a home loan in 2014. Its 4 years and I have not received a single document reg same or any document that I signed [ generally 2 copies of all docs would be done, one copy to customer one at axsibank]
I have been paying emis all the while.
50 + mails and 4 visits to the branch and multiple warnings on action have proved futile
They donot care at all.
Their irresponsible officers simply said they lost the documents.
No replies to mails.
Can I file a complaint with banking ombudsmen? Anyone can suggest
How to take action on axis home loan dept

I have accounts in all the banks and in all of them i found axis bank as a worst bank customer service ...
Tried reaching to chat support it the website it doesn't work
Tried calling on the customer service numbers couldn't reached ..

When you need any assistance when required its impossible to contact them ...
I don't recommadate anyone to have an account in this bank ...
1 star !

I have a credit card with u..last 4 digit is 3029. I was being told that it's free of cost and now u are charging me opening fee plus gst. I have complained to customer care so many times and told to block my credit card. Then I received a call and msg from axis bank that the charges have been reversed. Now I am again getting msg from axis bank that opening charges is due and RS 100 will be deducted from my savings account as auto debit. And I must tell u that I didn't apply for auto debit Option. And without the concern of customer how Will u deduct the amount from my savings account and how did u activate it.

I Never agreed for auto debit. Please reverse the charges.

Please don't make fool of customer. I am wasting my time by calling the customer care. Height of bureaucracy.

Complaint to Axis bank, Kundara
I signed the document for personal account and current account . Since the executive of the branch came to my shop and insisted me, I gave Rs: 5000 cash to executive. Eventhough the current account was ready, but due to the irresponsibility of the executive my personal account was not ready. Based on the complaint that I gave, 5000 rupees which I gave was given to me back . But I found out that money was continuousily charged from me, therfore I contacted the bank. Each time they made me to sign a paper, but no action was taken against the losing of money from me. At several instances I lost 5000/- and more money. Therefore, I insist you to take an action for this and to credit the money which I lost to my account and to return back all the papers you have signed from me.
My account number is :[protected]

28/8/2018

Devadas Nambiar
[protected]
Credit Card : XX0327
Vadodara, 390012

Dear sir :

On July 2018, I made a telephonic request for the cancellation of my credit card. The bank authorities asked to pay 450 rupees as cancellation fees which was paid by me. Following that I confirmed my credit card cancellation through the axis bank customer care. But now the bank authorities are constantly asking for paying rupees 1999 as credit card charge which I had cancelled around 2 years back. They are harrasing as well as insulting me by posting the details of due amount of 1999 in the system which can be seen by other banks also. When enquired about this the authorities are blaming the Mumbai Headquarters of their bank and they are refusing to help. Its very shameful act by a company having much reputation.
Please reconsider my case and help me to cancel my Credit Card.
Waiting for your response.

Devadas Nambiar

My sincere request to you is that on 27/08/2018, money was not received by Axis Bank ATM from Axis Bank ATM machine at Santaldih kanki Bazar (Axis Bank ATM) but the money is debited from my account.

The details of which are given below:-
Name of Account-Hazrat Ansari
Account No-[protected]
Registration mobile number-[protected]
ATM machine id- APCN39707/4638.
Company of ATM- Axis Bank
Debited Date- 27/08/2018.

Dear Team,

Please find below the chat conversation which was abruptly put to an end. Please stop these cheap tactics to avoid answering customer. If I do not get your response by 27th of August 2018, I will take it up with other avenues for resolution. This is not a matter of 2K or 3K, it is a matter of realibility.

//////////QUOTE//////////
Welcome To Axis Bank Support, our customer support executive will be with you shortly.

3:10:26 PM Radha: Good Afternoon! Welcome to Axis Bank Credit Card chat support. I am Radha Bhosle, how may I assist you?
3:11:17 PM ME: Good afternoon
3:11:30 PM ME: Have used the subject CC for online purchase from HP Home, value @ AUD 873.90 and subsequently I have received an SMS stating that INR 44326.97 was spent for this transaction. On receipt of CC statement, I was astonished to find a value of INR 46, 178.54 was debited to my account, which is not acceptable. Have also spent AUD 54.95 for online purchase from Mc Graw, for which I was INR 2, 932.98 was debited. What was the exchange rate applicable for this transaction.
3:11:58 PM Radha: Good Afternoon Mr.Rao, please allow me a moment, while I go through your concern.
3:12:14 PM ME: OK thank you
3:12:42 PM Radha: Thank you for your patience.And I sincerely apologize for the inconvenience caused.
3:13:32 PM Radha: Do not worry, I will look into this issue right away.
3:13:53 PM ME: Please, thanks a lot for your swift response
3:14:15 PM Radha: May I place this chat on hold for a moment, while I check this information for you?
3:14:30 PM ME: OK
3:15:30 PM Radha: Thank you.
3:16:52 PM Radha: It is taking longer than I expected, I request you to stay online.

Thank you for contacting Axis Bank Customer Support
Chat was finished
/////////////UNQUOTE///////////

On Wednesday, 22 August, 2018, 4:57:36 PM IST, V.V.Durga Rao wrote:

Dear Team,

Awaiting your response on the appended grievance.

Regards,
Venkata Durga Rao Valavala

On Monday, 20 August, 2018, 11:35:28 AM IST, V.V.Durga Rao wrote:

Hello,

Have used the subject CC for online purchase from HP Home, value @ AUD 873.90 and subsequently I have received an SMS stating that INR 44326.97 was spent for this transaction. On receipt of CC statement, I was astonished to find a value of INR 46, 178.54 was debited to my account, which is not acceptable.

Have also spent AUD 54.95 for online purchase from Mc Graw, for which I was INR 2, 932.98 was debited. What was the exchange rate applicable for this transaction.

Awaiting your quick response please.

Best Regards,
Venkata Durga Rao Valavala
+91-[protected]

I got a CHIP debit card xxxx xxxx xxxx 2548 valid up to 3/22.But even after PIN generation to withdraw money from ATM I get message that "Sorry, this card is not authorised for use at this point". So I am unable to use it for withdrawal of money from ATM and in POS for marketing. Please look to the matter.

Asit Kumar Mal .(Savings Account number [protected])

I had a "cc limit" account with axis bank, kurukshetra (haryana)-railway road- branch, we have deposit all our pendenciesand dues of the account on 3/8/2018 and also give the request letter with the account closure form on the same day. It was taught us by the concerned person that all the procedure and releasing of documents will be done in 15 days. But now till 20/08/2018 not even my account is closed yet and they are saying that property papers will be release in 7-10 days. We are switching the bank that's why they are harassing us. If they won't give us the paper in next 2 days then there will be a great loss for us.
Also branch don't give any satisfactory reply from the very first day and if we call the concerned person it always takes 5-6 times only then he pick up the call and give future dates for the closure and releasing of papers.
Here i am attaching both the copies of closure form and the request letter for closure signed and stamped by the branch.

dear sir

i was trying to deposit cash through cash machine at sasaram but that has not been deposited to my account and flash a error on screen and my amount is still hanging between my account and machine when i visited to branch to submit the application then working man told me to mention the note domination in application exactly other wise we cant help you in future in this case ... so you tell that should i leave my money just because i dont have remember note detail

my detail is

ankita singh
[protected]

Atm no: 56806

I will use the axis bank atm in indore c21 mall for 2000 rupees of amount transaction

But I can't get the amount of 2000... again and put my debit card and try take the amount of 500
Rupees

500 rupees I gotted.. but the previous transaction was lost

Please check with cctv and re credit my 2000 rupees in hdfc bank account

Account no:[protected]
Customers id:[protected]

Sir/Madam
I am maintaining SB A/C No 690 800 with your Aliganj (Kapoorthala Branch) Lucknow with your Bank.
Today I made two payment of Rs.1299/ to Fern Petal.
First transaction got failed . Second succeeded.Failed transaction detail is appended
Transaction DescriptionINB/[protected]/PAYU.IN/shivansh

I also received a message from Fern petal

The payment made for an order 6374886 has been declined.
I request you to credit the amount for Rs.1299.00 in my SB A/C.

Regards

CPGadi
[protected]

Dear team

I have last month taken personal loan from our axix bank ltd.. solapur branch... first emi (jun) debited is correct in my a/ c.. but 2 nd emi still not debited why are my cheque is bounce already there my a/ c available balance more than rs - 40000... unnecessary impact is cevel recored... now showing for a bad match...
Request please kindly check and confirm waiting for...

Date : 28.07.2018
Client no : 91- [protected]

I have applied your cancellation on 17.07.2018 and got confirmation, still you have charged Rs.650/- as on 28.07.2018 from my Credit Card.

You are request to credit the same to my Bank Account :

Name : Pramod Jain
Bank Name : Axis Bank Ltd, New Marine Lines Branch, New Marine LIne, Mumbai - 400 020
Act NO : [protected]
IFSC no : UTIB0000233
Amount : Rs. 650/-

Pls confirm once done.

my Email : [protected]@rediffmail.com

too much arrogant and stupid a guy called promod had called to my father who is a axis bank customer and spoke [censored] with him as ge doesnt paid his credit card payment as my father he doesnt no hindi he is trying to explain him that he will pay after 2 days and the guy who called from axis bank he is making fun of my fathers language thus has to be taken seriously and take action against him and his name is pramod my father name is erra veeraiah he got this call on 22 july

05.05.18 ecom pur/google*bigo/g.co/helppay#/050518/15:22 rs. 70.55
05.05.18 ecom pur/google*bigo/g.co/helppay#/050518/15:29 rs. 6526.21
05.05.18 ecom pur/google*bigo/g.co/helppay#/050518/15:29 rs. 6526.21
05.05.18 ecom pur/google*bigo/g.co/helppay#/050518/15:30 rs. 70.38
05.05.18 ecom pur/google*bigo/g.co/helppay#/050518/15:31 rs. 70.38
05.05.18 ecom pur/google*bigo/g.co/helppay#/050518/15:31 rs. 70.38
05.05.18 ecom pur/google*bigo/g.co/helppay#/050518/15:31 rs. 70.38
05.05.18 ecom pur/google*bigo/g.co/helppay#/050518/15:32 rs. 70.38
05.05.18 ecom pur/google*bigo/g.co/helppay#/050518/15:33 rs. 70.38

Total Amount of Rs. 13545.25 Debit against Card No. [protected] of axis bank

I have not done any transaction inspite of that my account has been debited.

so i request you to please credit the same amount as early as possible.

To the Manager,

Axis Bank,

I have applied for Personal Loan of Rs.75, 000 in your reputed bank.I have submitted my documents with filled application form on 28th December, 2017(Application Serial No:[protected]).The bank people have told me that the loan will be sanctioned within 7days.

Later on Agreement was signed on 10th January, 2018 and have also submitted 4cheques as asked.At that time it was told within 2days the amount will be credited to the account.After 5days, since there was no revert from bank, I upfrontly called Me.Gajanan(the person who came to collect Documents).He was not having any idea.Later on, I received call from Ms.Seemamaur saying that there was some overwriting done by bank people on one of the cheque so they haven't processed the loan further.My question is that why it took so long(almost 15days) to inform me this and I only called then they they this reason.

My loan executive was Ms.Seemakaur Bhoher, Employee No.159343.It is very sad to know that reputed bank such as Axis recruits unprofessional employees.She is not giving proper answers, talking rudely on phone and on calling repeatedly not receiving calls.Such attitude towards customers is not accepted.

As much of my time has been wasted in this, I would like you to cancel my loan request, there are many other bank which will be giving loan in less time. It had been a terrible experience with Axis Bank.

Thank you,

Sonal Oza.
Contact No:[protected].

It has been weeks I have been trying to open an Axis Bank NRE+NRO account.

I requested Navil Goel on 20th October at 6.10pm GMT to give me a call in 20 mins, and I waited in my office 3 hours after that so I could print the last steps of the form I waited and waited but nobody called me I tried to reach him through Axis Nri services phone number.

For God Sake can someone actually care enough to give a direct line number of this person or anyone who can actually help me. I had opened an account with Yes Bank it was such a pleasant experience with up to date and fast response via whatsapp.

Please call me urgently on [protected]

Can someone forward this to the grievance team and to the Nodal and Principal Nodal officer!

I am writing this with regards to my credit card bill payment. My Credit card number is XXXX-XXXX-XXX7559. I recently received a bill of amount Rs. 68000.

This is to inform you that I cannot pay this amount as my family has fallen under hard time in recent months, but we do want to settle this in a fair and just manner so that you can have the money you deserve and we can be relieved of the burden of owing you this debt.

I can able to give 20% of my debts. If agree to settle with this amount, I shall be clearing their dues within the next 5 business days. More than 20% is not affordable for me in the present situation.

I am ready to settle this as soon as I get the confirmation from your side.

Please know that I have appreciated the patience and professionalism that your staff has given in this process, and that this correspondence has been sent. I am sincerely obliged to you for your help and corporation. Thank you.

Please reach out my number: [protected]

Thanks,
naveen agarwal

I had applied for Housing Loan from Axis Bank. With the application from I had paid an amount of 11500 through check no 188149, 188151 from A/C . Due to technical reason they had rejected my Housing loan grant. Now as per the precondition Axis bank to refund my processing fee. I have apply for the return on 12.07.17 in the respective branch. But till now they have not responded yet. Pls help

Regards
A.K.Kuila
Mobile no -[protected]