Best Buy
Reviews and Complaints

As a rule I tend to spend an exception amount of monies at Best Buy since the collaboration of Best Buy and Future Shop. I used to feel welcome but that statement does not baud well for my feelings over the passed month and a bit. Now I understand the Corona Virus has been a partial contributing factor on the way Best Buy has chosen to handle the corporation however that is not why I am contacting Best Buy personnel such as yourself today.
This is my dilemma, not on one but on two different occasions now I have been told by the staff at the NE Best Buy that the store is closed and no more customers will be served. Now what is causing a frustration and resentment is this is at 1840hrs they start this, when a store advertises their hours from 1100hrs to 1900hrs I through my 57 years of life have never been turned away from a store prior to CLOSING TIME! In my mind I would assume without doubt and would be assured entry at even 1855hrs, not that I would do that as I do understand personnel wanting to leave at a half decent hour, but to close all the doors, all the tills, the locking gate to prevent burglary at 20 minute prior to the official closure time is just plain wrong on so many levels. I was a soldier for 16 years of my life and I can assure you time is relevant and to be adhered to, not to shut everything down so the staff is set to leave at 1900. And I can assure you I would want to be made aware of this issue facing what could be the end of Best Buy customers as I personally watched as numerous people were turned away, I've never worked retail but I do know from my personal experience having been turned down twice now prior to closing, I would have to say yes I am resentful at the store employees demeanor being that of no concern for the customer but rather his self serving need to not do his job properly closing the doors early to the customers at the appropriate time and manner. It is extraordinarily odd but the customer is definitely not treated as the mission one priority. Sad, sad days and shaking my head in disgust. I will be purching online whenever possible this day forth!

I had purchased a laptop back in January. It was delivered and left at my door. But I never received the package or nor did I ever signed for the package. Best Buy told me to reach out to UPS as they were the Carrier. UPS Didn't investigation and based upon their investigation's they stated that the product has been stolen. They went ahead and reached out to Best Buy through trackers a bestbuy.com I believe.
Then Best Buy Started their investigation. They recommended me to reach out to local law
Enforcement which I did Best Buy continues to tell me to have local law Enforcement reach out to Best Buy. I went head and told the police station could you please call best buy? They said no that's no what me do. We can do a police report and you can send it to them. Which I did two time. Through email and also through a fax. It's almost been 4 months and I have done everything possible that I can do on my end. Just stuck playing Monkey in the middle. Please can There be anything done to help me in this situation?
Santino

I spent 800 bucks on a washer one year ago with a three year extended warranty. I spent over two hours today trying to contact BB to get someone out to my home to fix it. In that extended wait time I spoke to two people who were totally worthless. One was a geek who said he only did computers but he would connect me with appliance service. The next clown I spoke to said he only did sales but he would connect me to repairs. This sent me back to the totally WORTHLESS base 'help' line for another two hour wait.

I just need my broken washer fixed.

I purchased a TV from Best Buy online received it April 21, 2020. Needless to say I had to wait until UPS cleared to request a new one. Well when UPS cleared I tried to order a replacement. I was told they were out of stock. But they would send a UPS sticker to return the old one. Needless to say. It is May 7th and I have not gotten my TV yet. The customer service is the worst I have ever dealt with. 2-3hrs wait. I have had 3 CSR and each one gave me a bougus line. One said I will have the replacement TV by April the 30th. No TV. The next one told me it was 15days past the return mark and needed to get his supervisor to clear it up. Well that was a hold time for 3hrs. This is crazy I will never buy anything else from Best Buy. I will infor all my friends and coworkers to place orders online at there own risk. Sad and disappointed customer.

Scammmmmmm!, preorder at your own risk.

They will hold your money but never deliver your items.

Ordered on the 9th, expecting to ship on the 10th. Release day. Never shipped for 4 days. I spammed them on social media but no repsonse. Ever. I am pissed off.

Filed a bbb complaint and will dispute the charge if my game doesn't deliver by this weekend. If I do receive it, i'm returning it asap. I am. Never shopping at best buy again. I hope they go under once the pandemic has passed. They deserve to go bankrupt with their trash customer service.

March 2, 2020 I placed an order online with Best Buy Canada for Samsung Galaxy S20+ 5G 512GB w/ Galaxy Buds+, Wireless Charger & microSD - Cosmic Black - Unlocked package. Several emails & telephone calls back and forth to confirm my correct shipping & billing address and to verify my order would shipped.

This order was eventually cancelled because of the above issues. Best Buy online order system needs a drastic tweak and there certainly needs to be better communication between their call center & customers. I have previously made several Amazon.com, Amazon.ca and many other purchases with the same credit card with no issues whatsoever.

I spent a lot of time on hold speaking with three of their sales agents and even a supervisor trying to have my order shipped to no avail.

A real time consuming and very painful experience. Best Buy Canada you can absolutely do better than this!

Best Buy accidently cancelled my Microsoft Office plan and subjected to rude customer service on 2/6/2020. The 1st person I have spoken to was very irate and rude and hung up on me. His name is Bill and client number is [protected], then spoken with Hanna, but refuse to give out her client number when asking for a supervisor on staff. Now, I Inconveniently have to reorder another Microsoft Plan and get it reinstall on my laptop without an apology or something.

The fist thing I want to point is that the best buy card is the worse card ever, I got charged interests on a buy I got 12 month with no interest. And every time I call is a problem with the customer service being rude and unpleasant. Best buy is a very large company that needs to deal with this situation or they are going to lose a lot of customers . From my part, this is the last time I'll use the card to buy, and is a same because every year for black Friday that where I buy mist of the Christmas gifts.

I purchased a vacuum cleaner on sale. It was to be delivered on January 14th. It was somehow damaged during delivery with UPS. I called customer service to see when I would be receiving a new one. They informed me that since UPS is returning it I need to wait until I receive a refund and then call them back. The vacuum is now $130 more. She said they might be able to give me the sale price but again advised me we need to wait until I receive my refund before we can do anything. Unbelievable!

I purchased a Samsung galaxy S7 in 2015 and got a 200$ e-gift card for the purchase of the phone I used the e-gift card to pay the taxes but there was a remaining balance of 147$ that was never used and I forgot about it since I was hospitalized and then had to go to a in house nursing facility for 6 months and I was cleaning out some stuff and came across the bag where I purchased the phone and the receipt and the paper with the e-gift card info and I still have the receipt of the amount that should still be on the e-gift card. Yet when I call to check the balance it says it is 0$ the card number is [protected] and the pin# 3183 please get back to me ASAP on this issue as this is very disappointing.
My email is Derek.[protected]@gmail.com