Best Buy
Reviews and Complaints

Not very good, 90 % of the time your item is not stock! And don't try to return anymore then about 3 items a year they will (they did it to me) Try to embarrass or intimidate you not to return anything again, and you cant get any knowledge from a youngster if they don't know it (Poor training if any) its not the youngsters fault! 10% in stock items. And how dare they put all the music stores out of business ( Sam Goody's, The Warehouse and others) because at first they had a great selection of music on CD's for about10 or 12 bucks, now there all but gone! Remember the time when you were with friends or just by yourself and thought of an album and wanted it, back then you could just hop in the car drive to your local Tower Records and get it at 1am and enjoy! No more, and concert tickets can you buy them at Bestbuy $#*! no! Now I'm really pissed!

I tried buying a laptop here twice. Both times it was too difficult to buy so I bought elsewhere.

On the HP I was buying, they insisted they removed virus and other stuff from it and I had to pay an extra $100.00 plus for their work... it was a brand new laptop, they must think we're dumb.

Then we tried buying our MacBook from them and the same thing happened. They said they only had opened ones that they took viruses and spyware out of and we had to pay almost $150.00 extra, seriously!

We said no and then they threatened that they have to put the viruses and spyware back into the computer, really? Lol

See ya! We ended up just going to buy the HP at Tiger Direct and we bought our MacBook from Apple.

Best buy is just a big complicated ripoff with rude staff to boot.

I bought a GPS (Garmin nuvi) from BESTBUY in black friday deal as online from bestbuy.com THe item was advertised as new, but it was I think refurbished. Actually it was a defected unit because there was a green dot on the screen. I returned the item the same day I got it. I brought it to local best buy store, They took it back, but they named the reason for returning as dublicate.

I have very serious doubts that this item will be resold again as an open unit.

I will never buy from best buy especialy online.

As a consumer, I am very very disoppointed. I wanted to buy my first GPS from best buy as garmin, and it was a disoppointment.

They did not try to change my gps, they told me we will refund you you can buy the item online again, but the same price is not guaranteed.

This is really a terible way to treat a costumer.

The sales girl was mean Wouldn't go back

By offering to refund the credit card used to purchase the gift cards, I think they were more than reasonable. I am surprised they offered that! In your attempt to complain about them, you actually made them look good. (And you look like a [censored])

if you have the #'s and codes and all, just input those when you make the online purchses. Unless they are fraudulent numbers, the system should take them. They don't need to know you don't have the card in your hand. If you want to shop in the store, I'm afraid you're SOL.

Wow that is a great complaint. Nothing to back up what you say. You just sound like someone who feels you need to be greeted with an applause and everyone bowing down to you. Get the stick out of your ###. And go find a real reason to complain.

The other thing that needs to be asked is did you hang it yourself. One of the number one issues with tv's is that people tighten the bolts in the back to much and damage the panel.

Best Buy is known for their horrid customer service. Scratch that, their horrid... everything. However, you should have checked the box before leaving the store. Especially since you were told that it was a repackaged item.

DO NOT FALL FOR THE GIFT CARD SCAM AT BEST BUY! If you buy an extended warranty and are sold a lemon appliance, you will have to repay the gift card if you do a refund or exchange! Even when you pay $300 for an extended warranty! you will not get an equal replacement. This is how we lost $800 dollars.

HERE IS MY STORY:

April 1, 2007 bought Sony TV open box 60 inch and 4 year extended warranty. One hour after plugging it in, it shuts down - called Best Buy to get it repaired. Tv worked the next day, canceled repair call. Tv worked on and off through next few months. Would not turn back on June 21st. Someone came out the June 28th. "Fixed" tv, but it shut off by itself as repairman was exiting. Repairman said he needed to order a part, would take 3-5 days. July 5th, 2007- called best buy to find out about part. "Robin" said bring tv in to best buy for replacement. My husband repeated back to her what she said and she confirmed yes bring it in to the store for a replacement and said all the store has to do is call and get authorization. My husband loaded up the 60 inch tv and hauled it all the way to best buy to do what Robin said. Manager James Gardner picked out the replacement tv, brought it up to the exit door, and said he needed to call to get authorization. He had an associate call up to get authorization. They said there is no authorization. My husband called the in-home repair number on his cell phone to find out what just happened. Robin was not there, spoke to some other lady. Lady asked to speak to manager. My husband handed his cell phone to the store manager James Gardner. The manager went to a corner to talk on my husband's cell phone for ten minutes. Came back and said there is no authorization, very snooty and rude. Offered to put part of the refund on a gift card. Very frustrated, my husband accepted the gift card for a fraction of what we paid for the tv. Now we have no tv, a gift card that cant buy us a comparable tv and no desire to ever shop at best buy again. ---------- Spoke to someone at in-home repair, they said they did not see anything about my husband talking to Robin. Asked to speak to supervisor. Immediately asked supervisor about notes on conversation with Robin. Supervisor confirmed they DID in fact have record of it but denied that she gave authorization. Spoken to in a patronizing tone and told us we can go buy another TV. On 7/5/07 I called customer relations to complain. "Mary" immediately had a rude tone. I calmly told her my situation. When I was finished she began speaking in a rude tone. She said they did us a favor and made an exception by allowing us to return the TV. I told her they gave us a partial store credit for a lemon TV we bought three months ago with an extended warranty, which is not making an exception by any means. She began raising her voice with me and I asked to speak to her supervisor. She put me on hold for ten minutes and the supervisor Sarah said she is choosing to do nothing for us but document that I called. I asked who else I can speak to. She said she is the highest person they are going to allow me to speak to. It ended there.

We now have NO tv, a gift card that wont buy a comparable tv, and an expensive four year warranty for nothing.

I went to bestbuy store number 374 to purchase a pc package. Having looked around and selected a pc of my choice i looked for a customer service representative to clarify some information on the return policies for the item. Specifically the return policy for individual items in a package no such policy is stated in the store but on the web site it follows "...you may return that item separately... You will be refunded the discounted price...". The first clerk send me to a second clerk named kareem, who would not address my questions and sent me to the third rep, who referred me back to kareem and told him how he can answer my question and he should go back to his station and look at the stared price that would be the refund amount for individual item. At which point then i asked again "what would be the refund if i were to return the printer?", he did not return to his station and simply seemed to pull a number out of a hat and he replied around 30 at which point i asked for the exact number and he refused to answer me. I requested a manager and told kareem "that he is to lazy to do his job" at which point at he got angry and had to be removed from the discussion by the first clerk. The manager arrived and said he will get back to me. About half an hr to an hr passed and no news came of the manager. I saw a forth rep named navid who told me he is new and he is unable to answer my question and that kareem has informed him now that the store policy is not to accept individual returns and further more the store will refuse to sell the item to me. I asked for the whereabouts of the manager and he replied the manager "edward" is in a meeting. Being around closing time i decided to leave the store. While leaving i saw a group of reps and managers outside the store smoking.

Drive 55 miles to buy a TV. Searched several stores and found the one we wanted at Best Buy. Finally find an employee to help us. He checked and said that is was discontinued. We ask to buy the display TV. Another employee came and said yes. 10% off for display. OK with us. Purchase now down to 630.00. They said it would take awhile to remove from wall and pack it up. We go to another store to buy the TV Stand. Come back to Best Buy. They said no stand for TV. 5% more off. OK. New stand did not need it. Went to pay. We can't sell you this TV. WHY NOT. Said they have more in their warehouse and we can get one in 3 days. I can't drive another 110 miles round trip in 3 days. They said Sorry Have a nice day. I complained to customer service. Waited and waited. They then offered me a "deal" The same deail in the flyer. I said no thanks I could have have that deal 90 minutes ago when I first walked into the store. Finally offer 50.00 off a TV that cost 800.00. 150.00 more than the one I wanted. I will NEVER go back to Best Buy again.

On Saturday 11/22 2008 Frank Pinter Bought a laptop, camera and other items and service contract for 3 years from Best Buy, Rogers Arkansas. He was told, if he has any problems, he can call and get help immediatelly from a salesman. On the same evening about 6 pm his wife tried a laptop, it was no working at all. We called to the store for 3 times, the last person told us to bring everything back and they will refund all. On Sunday, next morning, 23rd November at 10.30am Mr. Pinter went back to Best Buy in Rogers to return the items. He was told, it is 15 % charge and 100.00 dollars charge on the contract, because he refund the items.They took the computer and tried it out and checked the all other items. Nothing was open, expect the computer. They refused to give him a receipt from the return items. So Frank Pinter called to the police, and officer came to the store.The storemanager refused still give a receipt and asked the officer to move him out from the store.This is a BAD SERVICE and not only my wife did not get her Christmas present, we have not yet really solved this problem.We had to stopped the payments from the checks, because how they were treated him, not to give a receipt from the return items or any guarantee to get our money back.

Purchased laptop in December. Laptop was not working properly come June. Took it to GEEK squad. Treated poorly, blamed me for the laptop not working. When I asked them to provide me with something showing how they came to this conclusion they refused to do so. I am out $600 and a laptop.

Will NEVER shop again.

OH, the big screen I purchased there had to be returned. Whole screen was cracked...

I had recently purchased a diswasher from Best buy, and had there Contractor "Raytec" come out and install it. It was imprperly istalled and leaked all through the bottom of my cabinet , causing it to collapse. So I went back to the store and explained what was going on (they have been very helpful in the store, the problem is Corporate), they contacted Customer Service who sent Raytec back out, who tried to tell me that I have a faulty valve. Ahhh, OK I have been in this home for 5years with no problems with leaks, the tech could not explain this, While he was here I asked hay by the way why is it when there is a full load in this dishwasher is is leaking out the sides on to the floor, Tech " I don't know, as he stuck a level on it , it's level", So when Customer Service called to follow up on this , I told them what was said and I was told the Tech said in his report that there is no problem, and it was "Not Our Fault", Then who's fault is it? If there was no leak prior to the work, and now there is? If the tech didn't think the valve would hold up out of common courtsey wouldn't he say something at that point? I was told by customer service then that they would look into it and call me back. They never did. So I called back up to the local store again, stating that the problem has not gone away and I am still awaiting a call back, the Appliance supervisor assured me that he would contact customer service and that they would be in contact with me, That was a few weeks ago now and still no call. So now an E-mail has gone out to Best buy Customer Service, asking when they are planning on adressing this issue, That I am almost 9 months pregnant, I can not continue to deal with this, and the problem is not going to go away and nither an I until it is resolved, So I asked if I needed to consult legal help, it that would move things along. Let's See if the can "get around to the problem"... AUUGH

I went to Best Buy looking for a CD by the artist Corinne Bailey Rae. I couldn't find it on the shelf so I asked a Best Buy associate for help. He went to a computer, looked something up and came back with a CD that said on the cover "Corinne Bailey Rae - Smooth Jazz Tribute"

I didn't know a lot about this artist but it didn't seem right. The cover had a generic clip art graphic on it. I expected a picture of the artist, but I didn't know what it was supposed to look like. So I say to the associate "This is the latest CD by Corinne Bailey Rae?" and he says that it is.

I take it home, open it up, and come to find out that it is *not* a CD by Corinne Bailey Rae - it is a smooth jazz cover album! I went in looking for a multiple Grammy nominee who is a pretty hot new singer, and instead I get elevator music.

I can forgive that as an honest mistake. What made it 100 times worse is that when I tried to exchange the CD, the manager on duty wouldn't do it! He said it was my mistake and I got what I asked for.

I couldn't believe this. I kept my cool and told him that's not what I asked for - I asked for the artist Corinne Bailey Rae, and what I was given was a CD with the title Corinne Bailey Rae - obviously not the same! He just said he was sorry and that there was nothing he could do.

It's not right that the CD associate didn't know the name and album of a recent multiple Grammy nominee. But that's forgiveable. But to be so stubborn when this is so obviously not a scam - and they were the ones in error! They are supposed to be educated in product in order to educate the consumer. When they don't know what's going on, the customer shouldn't be the one left holding the bad. Unbelievable.

I complained online and at the 1 800 number for Best Buy but have yet to hear back.

On August 28 after shopping several weeks, I went to Best Buy store to purchase a new HDTV television. The salesmen were both pleasant and helpful. After making the decision to purchase my TV I asked about discounts for purchasing two TV’s. We made an agreement and I purchased the two 46-inch Samsung TV’s, and two power centers with delivery and setup. I purchased a wall hanging unit a few days later.

On September 2, 2008 both TV’s were delivered (to separate addresses) as promised. On September 3rd I waited all morning for the installers to come to setup my TV. They had called a day or so after my purchase to set an appointment for each TV. Mine was to be the morning of the 3rd, the other (my son’s) that afternoon. I had specified it was to be AFTER 2:00 at his home because no one would be there before that time.

At 1:45 I called the “Geek Squad” number to inquire why no one had been to my home yet. I was told there had never been any contact with me, I was NOT on the schedule and the soonest appointment I could have was September 9th. Although they claimed to have never spoken to me, they knew I had the DISH satellite installer coming out on the 4th. How?

I called the store and asked to speak to the store manager. The woman who took my call gathered all the pertinent information and said she’d inform the manager of the problem and ask him to call me.

At 3:45 I received a call from Heather who claimed to be the “store manager”; I have since learned that she is not the STORE manager. She said there was nothing she could do and I had to work out my problem with the Geek Squad. Period! I was upset but polite. She was rude.

I learned that there was a note on the door at my son’s house from the installer with a time of 1:47 p.m. (he has the note). He said that he’d been there, no one was home and they had to reschedule. When I made the appointment I was very specific that NO ONE WOULD BE HOME BEFORE 2:00 P.M. A call to the Geek Squad and I learned that he’d reported to them he’d been there after 2:00 and the soonest they could reschedule was September 9th. At 4:00 p.m. I
did not expect someone to run right out to our houses that night but I did not feel that I should have to wait six days to correct a problem that was not of my making.

I called the store again and asked for Heather. I was told she would return my call but she did not. She had the telephone answerer call me back to repeat that there was nothing she could or would do.

I went into the store on September 6th to ask for a refund of the installation fee, $75 for each TV. I was told that since I had received a special price for two TV’s (it was so confusing the way they wrote it up!) they would have to charge me an additional $100 for each TV in order to refund the $74.99 installation fee on each. Needless to say I did not proceed.

This whole experience has been very distasteful. I have spoken to some people who tried to be helpful but for the most part the employees I spoke with were rude and rigid. If what I have experienced is an example of Best Buy’s customer service, I’ll go elsewhere next time.

The company took an online order for store pickup. The item was not in stock and another item was purchased. The amout for the online purchase previously paid was not accepted and I was forced to pay the full amount for the new purchase as well as cancel the previous order on my own. The amount for the original purchase was not refunded and several attempts to obtain the refund have fallen on deaf ears.

Best Buy #220 at 5801 N May in Oklahoma City encourages customer frustration. They delight in shuttling customers needlessly from one long line to another and another and another until finally you give up in despair and leave. Although there are always dozens of clerks standing around chatting with each other or texting their girlfriends/boyfriends, there is never anyone knowledgeable or entrusted to provide customer assistance. When you ask to speak with a manager the employees stonewall, even going so far as to claim they do not know the names of the store managers. Best Buy institutionalizes and endorses poor customer service by making it impossible for customers to reach a member of management and be heard. Changes are desperately needed at that location.

I too have had enough of the "were doing you a favor" attitude from their Customer Service department. I had a nearly identical experience as our friend at the top did. I will NEVER do business with them again. You couldn't pay me enough.

I have had this credit card for a long time. Twice I have gone to make a large purchase to find my card declined because HSBC has lowered my credit limit a few days earlier. I have NEVER had a late payment and have always paid more than the minimum payment due. Can't wait to get them out of my life and hopefully steer others in the other direction far away from these guys.

You're right, they have horrible customer service and the way they speak to you is almost like they are scolding a child. I hung up on two of them in one day, as I thought if I called back I would get better service, no such luck. They absolutely suck and I would advise anyone considering this company to go elsewhere. I intend on paying off my low balance and closing this card, I'm sorry but I'll take the hit on my credit score to be rid of them.

Got a Best Buy credit card to pay off articles interest free. The problem comes with Best Buy Credit Services charging late charges fees at the rate of $35 dollars per month.

I was almost done paying my balance but last November 2015 I learned the hard way they charged $35 dollars for late fees on payments done after the 5th of each month. I made payment on 11/10/2015, so OK I was late by accounting standards.

To avoid this from happening again I made a payment on 11/21/2015, which is 14 days before the next cycle is closed on 12/05/2015. Still, they charge me late fees again for December 2015 for another $35. I made another payment on 12/10/2015, so I have done electronic payments about every 15 days straight from my bank account.

I talk to two customer reps and they told me the due date is on every 5th or I get charged late fees. So, ok, I tell 2 of them to explain how is it they charged me late fees on 12/2015 if I made a payment on 11/21 and 12/10?

They say their system is so dumb that unless you pay a couple of days before the 5th it either apply it to the previous month or future month cycle.

All I know is that I was late when I paid on 11/10 because it was past 11/5, but these scam artists charged me late fees again on 12/5 although I made an electronic fund transfer on 11/21...14 days before 12/5 and again on 12/10 after the 12/5 cycle.

This is the second time I have called Best Buy credit services and they ALWAYS LIE! They tell me what i want to hear, and then hang up without making a note on the computer or going through with what they said. Mark my words I will Never do business with Best Buy again, and will let EVERYONE know that they are SCAMMERS and that they will rip you off. I am going to take my tax refund and pay off my bill so i never have to see them again!

After spending over $5K on new appliances. It took three delivery attempts to four appliances to be delivered

After the first delivery, a Saturday, I was told a system glitch caused the error and that the remainder of by delivery would be made on Tuesday. When I went on-line, to view my order. The other 3 items were shown as back ordered. A different status from what was posted in my order four hours earlier.

I called on Monday to confirm that the remainder of my order would be delivered on Tuesday, even though the website showed my items were "back ordered". After speaking to a representative, they told me it was not back ordered and the remainder would be delivered the next day, on Tuesday. I additionally called the local store and they opened up an “escalation”. I received a call back from my escalation manager, who informed me that he would work to ensure my remaining item would be delivered and would be calling me back to confirm the delivery and discuss compensation

On Tuesday, the day my remaining three items were to be delivered. The delivery came and two items were delivered, and one remaining item, was once again missing. I promptly called my escalation “manager” and informed him of what occurred. He told me he would call me back

The next day, Wednesday, I did receive call back with another delivery date. The “manager” informed me he would call me to confirm the time on Thursday for the remaining item that would be delivered on Friday

Thursday comes and I did not recieve a call back form my escalation “manager”. I did, however, receive a call back form someone else confirming the delivery on Friday and that my “manager” would be calling me to confirm delivery and discuss compensation.

On Friday, my final item was delivered. The following Monday is when I received a call from this so called “manager” confirming if all my items had been delivered. I did confirm that and he proceeded to offer me a $100 gift card. I informed him that this was unacceptable for the inconvenience missing work for 2 days and having to reschedule a plumber twice due to their errors (BTW-it’s $150 for canceling a plumbing appointment).

This “manager” then proceed to tell me that he can only offer $50 per missed delivery. I asked to speak to his manager and he tells me he is the manager. Being a director of Customer Service, I know these tactic’s all too well. Including him proceeding to pass me onto his peer who also stated he was the manager.

In the end I was referred to corporate, which as I am in customer service, may or may not result in anything. That is a longer process to get through. But I will continue to pursue fair and equitable compensation, as I will also take to social media as an avenue to make more consumers aware of the pathetic excuse for customer service that Best buy is passing off.

PS. I also find it interesting that I was surveyed for my fist tow interactions with Best buy, but never received another survey once I had an escalation “manager’ assigned. Nice trick, Best buy, I know how you must keep your customer service scores high for your shareholders

FYI…..If you speak to a Home Depot Manager They may honor the Best Buy price, and given my previous experience with Home depot, probably get them to you with no additional issues.

Update: At this point I have received no resolution an have canceled my $5K order and have requested that them some and pick up the item they feel (obviously this is arbitrary) have delivered and bring them back to my warehouse,

I am complaining about the service I was subjected to by a salesperson at Best Buy. This salesperson displayed a total lack of interest in helping my wife and I, answering every question I had with a one word answer and failing to tell me virtually anything about the product (a sound bar for my T.V.), I was trying to purchase. It took the stores General Manager to even tell me this sound bar came with 2 other speakers. He did this after telling me he was insulted that I complained about his "best" salesperson. After telling me I always completed the surveys offered by best Buy, he told me a poor survey would reflect on him unfairly and only then began treating me with the respect every customer deserves. Having done business with Best Buy many times, I know you are always offered a chance to offer criticism via the sales receipt survey after the sale. The General Manager handed me the sales receipt after folding in up several times and when I got home, I discovered there was no web address to do a survey at. First time that has happened to me at Best Buy. I may have been treated worse by a saleswoman but I don't remember when. She treated us so bad my wife had to leave. Thanks for providing me the outlet to voice my frustration, since Best Buy didn't. My customer pin number on the receipt is [protected]. My name is Robert Carr, e-mail address 'bobcarr0846@yahoo.com' and our home phone is [protected]. The purchase took place 7/21/2015 at 11:36 am

Rachana from the customer service department @ [protected] told me that I missed my delivery. I explained that I had a call the night before and told me 10 to 12 am delivery window as well as an email stating the same. She called me at 930 am and said I missed it. When I complained that this was incorrect she became irate and started yelling at me telling me that I was lying and that there was no way I was contacted because my number was not correct on my account. I asked her how she was able to call me at this time if my number was incorrect? Also, I got a call from the delivery guy after asking me to fill out a positive survey. So, I listened to her yelling at me for 15 minutes until she said, oh wait.. I see you have multiple items on the truck and she had made an error. The truck had to be turned around. The delivery persons hit my wall with the fridge and left me to have it repaired. Also, marks along the bottom of my wall. Dirty hand prints up and down the stairs. This will require re-painting and repair. Thanks Best Buy... Never again.

I purchased a Gateway Laptop from your store in Houston, TX.
The very next day I returned the product to your store. I had no problem with the 15% restocking fees. What I do have a problem with is the way you deceive your customers with your return policies. To cheat the customer out of their hard earned money.
I told the sales rep which computer I wished to purchased. He found one, took it over to the Geek Sqd counter. I was asked if I wanted to puchase an anti virus disk. I said no and purchased the computer. The very next day I returned the computer. Not only did you want me to pay the 15 % restocking fee. You would not refund my money for a Recovery and Opt. disk. Which I had not asked for but was put into the Gateway box that the computer came in. Come to find out, when the product is first received at the store. The boxes are opened and the two disk are put in. I was never told I could purchase the computer without the two disk. So now not only will the store not refund my money for the disk. But they plan to resale the same disk. What kind of scam are you running. I will tell everyone I can contact and convince to NEVER purchase from Best Buy again. What happed to customer satisfaction. Never have I been cheated by other retailers in a way in which you have done. I also plan to contact the Better Business B. And make as public as I can how your stores opperate and treat customers.

On December 19 2008 I went online to purchase a 42" Sony Bravia 1080 LCD flat screen tv. The item was In Stock and Available online but not in stores. So I purchased the item using Best Buy Gift Cards. My purchase price was 1100.00. With the order confirmation I was asked when I would like delvery on my TV. The dates were Dec. 24 through Jan. 4, 2009. I chose Dec 26 because I didn't want the TV for Christmas but wanted it to be installed and in use by New Years Day. On Christmas Eve I received a phone call that said my dleivery date was to be pushed back to Dec. 31. I called the warehouse delivery service and they told me to contact Best Buy online. I called the service number of 888-BESTBUY. And of course was put on hold for 40 minutes. When I did get in touch with a rep, and told him the Dec 31 delivery date was unacceptable, he told me someone would get in touch with me by phone on Dec. 26. I waited around all day for delivery of my TV or a phone call. At 8:30pm when I figured I was wasting time, I called the number again. Once again I was on hold waiting for a customer rep. I got through to a young woman named Kelsy, who was very rude. After telling her my situation and complaining that I expected delivery on the 26th now I had t wait until the 31st, she said "Why don't you just buy the tv from someone else!" I was astounded. I asked her if she meant that, even tough she was employed by Best Buy she was suggesting that I spend my money at another store. Her reply, "I just frigging work here!" Shocker! I told her that her manager may want to know her "loyalty" to the company and asked to speak to the manager. She put me on hold again and I remained there for 15 minutes until I hung and redialed. I asked for a manager. I got a supervisor for customer relations. I told him my story and he asked if I was sure this was what was said. I laughed and said it's hard to make up, I just frigging work here. I told him that while I was on hold I heard the recorded message say "calls may be monitored for quality and training purposes." I said I hoped that the phone call to Kelsy was indeed recorded.He put me in touch with the warehouse and while he was on the line the warehouse manager tried to contact the manager of the Pittsburgh warehouse to find out about deliver of my TV. They had closed for the evening, but he gave me phone number to call the next day. I told him I would call the number and also told him that this was unacceptable service from Best Buy, I wanted my TV by Monday Dec 29th. I called the number on Saturday and there was no answer. On Monday I tried once again to call the 888BestBuy number and once again was on hold. This was during my lunch hour at work. When I got to a customer service rep, Jan, she was very nice and considerate. She read all the case numbers and was very shocked about the response Kelsy gave me as well. I told her I thought I should be compensated for the aggravation and nuisance I had been having with this delivery nightmare. I told her I should get a warranty agreement on the TV for free. She said she agreed that I should be compensated with something, but unfortunately she did not have the authority to dispense that kind of compensation. She forwarded my call to Customer Fulfillment who could not assist me either and they sent me to Consumer Relations. The manager there told me the best they could do was to give me 70.00 gift card to Best Buy to cover shipping expense on the TV. I said No because I don't intend to purchase anything from Best Buy ever again.
Today while I was at work I received another phone call that said my delivery date was now pushed back from Dec 31st. I called 888BESTBUY once again and demanded to speak to a manager immediately. I got a customer representative who would not put me through to a manager until I told her my story. Finally the floor supervisor, Cory, spoke with me told me he could not do anything about the delivery nightmare. He too, was rude. When I told him that if Best Buy depended on the service side of their business for their bread and butter, they would be bankrupt, he said thank you for calling Best Buy and hung up on me. So now, Best Buy has my money and my TV. I am told the next delivery date for the TV is January 15th nearly 1 month after purchase. You might say, why don't you just cancel the order and buy it somewhere else. Because I purchased the TV with Best Buy gift cards, they refuse to refund cash. They will only refund a gift card. So I would have $1100.00 worth of gift cards from Best Buy that I would NOT use. So I am very frustrated. I am writing to everyone who will listen. I am telling everyone who will listen and trying to find more places to complain about this company regarding their service and dishonesty regarding IN STOCK/AVAILABLE items and guaranteed delivery dates. We'll see the outcome.

Received a Camcorder for Christmas, actually received 12/29. Was purchased as a Christmas gift on 10/22/08. Purchase online and at no time was purchaser made aware of the fact that any gift needed to be purchase from 11/01/08 through 12/24/08 for extended Holiday return policy to be in effect. Had that fact been known it is quite obvious that the sale purhcase would not have been made until that date. Went to local store to view alternate selections to exchange for a selection with an internal hard drive and better quality still image capture. Was told at store I should just purchase the one I wanted and would have to make return directly to BestBuy.Com as it was beyond the 14 day return time. Thankfully I did not make that purchase as several emails and phone calls later I still told it was not returnable. A final call to Corporate HQ resulted in my being told to speak only to the MGR of the local store as the MGRS have the express right to make exceptions to the return policy. I called the local store today, the MGR would not take the call but the Operations Mgr. did attempt to help. Upon her discussion with the MGR he stated that because it was not in the time frame, and the item would no longer be sold by the store when their supply was depleted he would not make the exception. Mind you, the item was NOT being returned for a refund, etc. Simply to pay the additional monies for a more complex model. Funny as it seems, if this item were purchase 8 days later, regardless of any 'deleted' status, the item would be returned and a new one in hand by this time.

Best Buy thank you for reminding me to never believe the hype. My parents decided to buy me a laptop in August. (First year of college) When I was searching for the perfect laptop I was told time after time that best buy was the best, that they have amazing customer service and that they have the best computers. Of course I went there and looked at their computers and couldn't help but agree. So I decided to take my business there. (Mistake #1). In case anyone was wondering yes best buy has amazing customer service if your computer works. If you have to upload a program or get rid of a virus or want to find fun new attachments these are the people for you! If you want competent individuals who are organized and keep you informed than maybe try Fry's, Wallymart, or Radioshack. My computer worked splendidly until October 12th when it wouldn't charge. Having the utmost confidence in best buy I took it to them thinking that they would get it fixed quickly and efficiently. (Mistake #2) I went to best buy and talked to Steve a geeksquad employee, we'll call him inept Steve. Inept Steve who was extremely kind but seemed to know nothing about computers told me that he suspects that I have a bad AC/DC Jack on my computer. I being completely computer illiterate smiled and shook my head and asked how long he suspects it should be. Inept Steve made it seem like it would be a week or so, that it was a minor problem that could be easily repaired. He then asked if I could give him permission to send it out to the major store and that I will be informed throughout this process. I still having faith in best buy but wondering why they couldn't do it in store said yes. (Mistake #3) Seven days go by and still no information. Day nine while I was getting somewhat used to my computer withdrawals I get a call. I don't recall her name but we'll call her dim-witted Debby. Dim-witted Debby proceeds to tell me that it must have been my ac adapter that was broken because it worked fine in the bigger store. That I should come to the store and pick up my laptop and get a new ac adapter. A little pissed off/ yet extremely excited that I can get my computer back I go to best buy. A geeksquad employee proceeds to tell me my computer works and goes to get it. He comes back to the counter and to prove to me it works gets out a store AC adapter. Plugs it in, no charge. Smiles. Makes an awkward joke. Takes it out. Puts it back in. Tells me that this must be an old AC adapter and goes to get another one. Plugs it in, no charge. Smile. Makes an awkward joke. Takes it out. Repeats twice. "Sooo geeksquad employee my computer needs a new ac adapter ehh?" Pulling a line out of the Best Buy ### handbook he says, "I'm sorry for your inconvenience, we'll send it back to the big store so that they can recheck it. Rest assured since this will be your second time having to send your computer in for the same problem you will be put on top priority." Instead of saying "No geeksquad employee, I believe that you're full of crap. I would like my computer so I can get it fixed somewhere else. I've wasted too much time with your crappy company already" and storm out in some sort of blaze of glory. I stood and scowled and remembered I don't have any money to get it fixed and since this is free service I might as well, because hey this time I’ll be "top priority". (Mistake #4. Side note: Remember you get what you pay for. Them fixing this was free so they are doing a crappy job. Life sucks I know.) This all brings me to today. October 29. Being fed up with library computers with strange fluids on the keyboard I decided to call Best Buy. A best buy employee "Brainless Ben" answered the phone. Told me that the big store has stood by their answer that it is the AC adapter, that it worked just fine for them. But wait I thought that your instore "new" ac adapter didn't work. What ac adapter are they using and if so can I have one? Brainless Ben tells me that my computer will be shipped tomorrow and that the store should receive in 3-5 days. Being even more pissed off I decide to do something, to get my message heard...to complain. So I decided to call customer service. To file a complaint. Following ten minutes listening to an excruciatingly uncatchy song I get to speak to a customer service representative. I tell her my whole story with such a conviction, such a passion, that even her cold heart must have melted...not. She tells me that when I went in October 12th that I should have brought in my AC adapter. That, it was a vital piece of the puzzle. (Note: I am in love with my laptop. It is such a vital piece of my day, especially as a student. By day 4 I probably would have given my first born child to get my laptop back, and she doesn't think that I would take the time to give them such a "vital" piece of the puzzle? No time from the 12th until now did anyone tell me that I needed to bring my ac adapter? I brought in my ac adapter October 12th but Inept Steve didn't tell me to give it to him. It was in the same bag that he took the laptop out of, he could have easily taken that too) I explain to her about the ac adapter situation. She being another mindless drone of best buy tells me that "she is sorry for my inconvenience" and she will file the report.

Best Buy I loved you. You and I had the best relationship for a couple of months. But you see things just aren't working out. It's not you it's me, well actually it is you. But I feel like i've outgrown you. I feel like we need some time apart. I think that I should see other computer repair places. They just have the time for me that you don't. I'm sorry that this is so sudden, and of course i'm sorry for your inconvenience.

-Josephine

I worked at Best Buy for almost 4 years, 3 of them at customer service. First I want to say DO NOT BUY THE " EXTENDED WARRANTY" on anything. The company makes an 80% profit margin on the warranties, that is their big money maker. By the time you buy all the accessories, warranties, set-ups, delivery ect. the price has doubled.If the product fails to work after the manufactures warranty is up "1 year in most cases" it is cheaper to replace that item or have it fixed by a local service center. Electronics are not made to last anymore i.e phones, laptops, tvs, game systems, and after a year or two you want to upgrade anyway. The Best Buy warranty also runs concurrent to the manufactues warranty, so if you bought a 2 yr warrenty from BB, you are really paying for 1 year because they go by the manufactures first.
Also, the bring you in the store by cheap tvs, laptops, ect. but the accessories that are essential to work the device are marked up 300%. They make the employees push hard for accesories and warranties and you are graded by this weekly. If you don't reach your goal, the asst. manager "counsels" you ( threatens) or you will be fired. Most of the employees are young kids some in high school who have no training on the items they are selling. They learn by OJT, and if they don't know the answer the lie because you can never get a manager to help you out on a customer question or complaint that you have no authority to resolve, but are expected to anyway supposedly by SOP. Then if the customer gets irate, a daily occurance, the manger promises them something to appease them like 10% of the item or something free( only a manager can do this) and this makes you look like a fool because you were going by the rules of the company, but if you didn't you would be fired! Catch 22! Also, I had a medical problem that i had to sit and not stand for my shift. I brought a doctors note explaining the problem to my manager. I was told I could only sit when there were no customers or be out of sight of customers because it looked "unprofessional" My job was to check customers out and work at customer service handling complaints, credit issues ect. ! My job was alway to be in view of a customer!. Also, at various times female employees that were pregnant were given permission to sit or do a job away from customers so they could sit. This went round and round until I called HR and posted a complaint against this manager. Mind you none of the other managers or employes had ANY problem with sitting because I asked them. After that complaint, my job performance came under extensive scrutiny and I was fired about 4 months later for not biding by SOP policy in returning an item for an employee. I thought about getting a lawyer or calling the BBB but I absoluted hated that job.If I won the case, I would have to go back to Best Buy and get my job back and I never wanted to work there or with that manager again. I hope this helps sombody, so ask LOTS of questions before you buy anything from Besy Buy and get every thing in writing and READ IT! Also get a managers name so if you have a problem you can call them and they have to make it right because their job is on they line if the have enough complaints against them so they will go out of their way to rectify the situation.

CONSUMER ALERT!... ATTENTION ALL POTENTIAL CUSTOMER'S!..NEVER SHOP AT BEST BUY! I went to Best Buy in Jordan Landing to purchase two big screen TV's, a muli speaker stereo system an other electronic items for my Yogurt Shop. I paid Best Buy the $99.00 fee for Geek Squad to come out to my shop and give me the estimate for all the wiring and all the electronic devices that I was interested in having installed. Little did I know, that when the time came to have it all installed, they would not answer my phone calls or emails. They had told me to give them a call before my drywall was installed, so that it would be easier for them to run the lines. Call after call...NO return message. Email after email...No return message. After waiting along two in a half months. I had to go through another company to get the job done. To This day, Best Buy refuses to refund my $99.00 fee that was suppose to go toward my install and purchase. I have made a trip to their store a number of times, and get the same young unprofessional management team, who yells at me and refuses to refund my money. Very hard nosed and unexperianced associates to say the least! I think it's just a matter of time that these jerks will be out of a job when the business goes under due to all the customer complaints. So stay away from BEST BUY at all costs. Unless you want to feel taken advantage of.

I needed a Mac cable so I walked into the Minnetonka, MN location of Best Buy with my laptop under my arm.

I asked the man at the entrance for a piece of marker tape (they use the tape so as not to confuse customer property with the store's inventor). He glanced at the laptop (2008 MacBook Pro) and said "You don't need a marker for that. We don't sell relics here", turned his back then laughed LOUDLY with two other employees.

How do you they find these guys? Is there a stipulation that you must be void of courtesy to work at Best Buy?

I try not to shop at Best Buy because the customer service is so poor, but I was in a rush for a VGA adapter and they were on the way. The adapter worked well as I gave a presentation (on my relic) to a University of Minnesota class filled with engineers and technical communication students. They are also consumers.

I opened the presentation with "I just bought this adapter from Best Buy. Here's what happened when I walked in to their store..."

You paid for a basic installation of a dish washer. Quit being so cheap. How about I come over and remodel your kitchen for you to. I bet your one of those people with a water damaged cabinet and full of junk. If you ask me you got off cheap with 119.99. Sears that's a joke.Where I live, you'd be lucky to get the sears guy to show up. We all (installers) can swap out valves. We just know your to cheap to pay for it.

Make sure to tell us what they say on Monday.

The EXACT SAME THING happened to me. When I brought my iphone in for service, the Geek Squad agent told me my Black Tie Protection (that Best Buy had been charging me $15 a month for 8 months) was no longer in place. Mysteriously, the coverage had been cancelled two weeks earlier. The question is, who cancelled it? The representative I spoke with at 888BESTBUY said the store cancelled it. The store manager said no one at his store cancelled it. So who did?

I decided not to mess around and filed a complaint with the Attorney General and would STRONGLY encourage others with similar experience to do the same. It's the only way to get to the bottom of this and find out what's really going on.

i dont doubt this at all, best buy is full of people that scam you and dont tell you the details. i signed up for the credit card to finance my macbook and i made sure to get all the information i could about it. then 2 weeks later i get charged with all these fees.

You are not alone! This whole board is full of Best Buy related issues. This is especially true for Canada, since we have to buy our electronics from either Future Shop or Best Buy and they are both sister companies! But you took a big risk there by not going back immediately after the boxing day sale, you had a genuine reason but still, they are brutal with their returns policy on electronics.

Back in Ocotber 2009, 2 days after receiving my Kindle by post here in Brazil, I was showing my nephew how it works when the problem described above happened. Some strange lines and it never worked ok anymore. I immediately contacted Amazon and they replaced my device straightaway. I hadn't even posted the defective device when I received the second one and was delighted by their quality after sales service! Have you tried contacting the manufacturer? Good luck!

I researched it a little, and it sounds like a problem that isn't unique to you. It can be caused by mere screen defect, the slight bump, or electro-magnetic issues. Have you tried a hard reset? If so, it seems your only solution is a replacement.

Try this: http://news.cnet.com/8301-13505_3-9968962-16.html