Metro by T-Mobile
Reviews and Complaints

All four phones on my plan drop calls constantly. We have to stop and restart our phones to get them to make or receive calls. 2-3 times a day. Tried in store and over the phone to resolve without any luck. (Alabama)

i pay my bill 2 weeks every month before it's due this is the service i get after 8 years

i have a galaxy 3 phone for the last couple days my phone keep dropping calla after about a minute not just mine 3 or 4 neighbor phones doing same thing called metro they refreshed my phone didn't help went to metro store in san leandro they worked on phone for about 20 minutes get home same thing if mine and neighbors doing same thing it's not the phones don't pay bill they be ready to turn you off they need to check towers

I've had three of metro's phones in the last year all because they claimed it was my phone, not the service/cell towers. All three phones were ones which Metro claimed would solve my problem. It didn't. Ask for the corporate phone number, was told we don't give that out, call this number xxx-xxx-xxxx which is nothing but an automated answering service. One customer service rep even gave me a number to call which turned out to be a zip code with a few extra numbers... called back, got a "are you sure you dialed the right number... after a few choice words... manager gets on the line and tell me the number I was given is their locations zip code... no sorry... nothing.

Junk phone company with customer service reps who don't well enough English to place an order at a McDonald's drive through

Up until sometime in early March my Metro PCS service was excellent, however as soon as they went Nationwide and 4G, many of my calls are dropped in my home and outside. My guess since they are not a large company, they are using another cell provider's network possibly Sprint. If they do not make corrections soon I will have to switch carriers.

I would suggest trying a different phone. Sometimes it isn't the company's fault for calling issues it's the manufacturer of the phone. I had a problem with Straight Talk where either I wasn't receiving calls or if I did they'd often get dropped. Even had it so that I'd lose signal when calling someone before the call even went through and rang. I got a different model phone and haven't had problems since.

I PURCHASED MY PHONES IN SOUTHERN CALIFORNIA AND TRAVELED ABOUT 55 MILES FOR A VACATION IN BIG BEAR LAKE. NOW I CANT SEND OR RECEIVE PHONE CALLS. I CONTACTED METRO PCS VIA COMPUTER, THEY TOLD ME TO CALL CUSTOMER SERVICE. I CALLED IN SPOKE TO SOME GUY (MOST LIKELY IN A DIFFERENT COUNTRY), HE TOLD ME THAT I SHOULD OF PURCHASED A METRO PCS CALLING CARD PRIOR TO TAKING MY VACATION! THEIR SERVICE SUCKS! SOMETIMES I CANT EVER DIAL OUT WHILE IN MY OWN HOME! WE RECEIVE A RECORDING FROM VERIZON TO CONTACT OUR CARRIER! MAYBE VERIZON DOES "RULE THE AIR!"

Customer service is in India and is very bad. My phone has been out of service with dropped calls all day. "DEMAS" says "did you forget to pay your bill"? After 45 minutes of his non sense he says the supervisor is busy but he cannot see my account. I told him i got a bill for 14 cents, knew it was wrong and paid the full amount. I told him the problem is with their tower and when will it be fixed. He then asked me if I am in a basement. IDIOT I wanted to speak to the supervisor but he said the supervisor is busy.After 30 minutes he asks me again if i tried calling 611.I already told him that at the beginning of the call. He said I have to go into a store because my phone is broken. Then he says he must research and leaves for 15 minutes. Comes back and says he is going to get the supervisor. Supervisor wants me to tell the whole story again. Now it is going on 45 minutes with this idiot. I tell the supervisor to read the chat. The supervisor says to turn off the phone then turn it back on. Now it works! What kind of idiots are they hiring in INDIA?

Metro Pcs service is not that great for business calls in general. Maybe good for teenager use. Went back to T-Mobile.

I'm having the same problem and I'm NOT HAPPY! I don't have time to go to their store and wait around for 45 minutes for the staff to take my payment and THEN I REFUSE TO PAY $3 FOR THIS PROBLEM! It's outrageous that they claim it's NOT THEIR PROBLEM! It is their problem and if I have to go to the store to pay my bill, I'm going to make my dissatisfaction loud and clear.

Wow, my bill was due before today, never got a reminder so I had them text me. Tried to pay several times yesterday - would not accept the credit card I've used for several years now! Kept giving error wrong name on card, I can clearly see it's what's on my card and same every month since I had Metro PCS. Today I tried again to pay, they have suspended my account. Tried to call, automated message says cannot accept my payment. Hung up, tried again, now said I owe past due amount of $2.00! Stores don't open for a few hours, but if you pay in store there is a service fee. With all the trouble I've had over the past few years with losing calls, lost connection, etc. I am sure it is time to move on to a more competent cell phone provider. I am very unhappy with the service and how long term customer is treated. The people in the store are not real supportive either.

Had an issue like this today.

Service got suspended so went into the app to make the payment with my Amex Bluebird card and the system said my payment could not be processed at this time.

I log into my BB account, and $50 is pending for MetroPCS. Hours later still no service. I call BB and they said the transaction was approved and gave me the authorization number.

I decide to call Metro but no matter how many times I called and pressed 0 for a rep, the system told me it can't connect me right now. Turns out when your account is suspended and even if you call from a landline using your number for which the account is suspended, it won't transfer you. I had to enter my mom's number to get thru.

Anyway, it took hours to finally figure that out. I spoke to a rep and the first one saw no payment processing even though my BB account showed it pending. The 2nd rep told me the payment failed which also means was declined.

So I call back BB and they told me the funds will be released in 7 calender days...like wtf. First off, a declined charge doesn't hold funds. It's just declined. 2nd of all, why was it even declined when funds were available. Now I'm forced to wait 7 days to get this money back available to me.

Now I'm forced to use other funds to pay this bill when that money was put aside for this bill. Metro doesn't seem to care at all that their system messed up and screwed me over. I refuse to pay a $2 or $3 fee. That's ridiculous.

This really screwed me up. Get it together Metro.

2nd month in a row metropcs won't accept my debit card online payment. Im usinhvthe same card ive ysed for over a year..I'm leaving them TOMORROW... I'm sick of being FORCED to pay manually and get charged $3 for the extra work... F them..

Wow and having the exact same problem for the last year. I have spoke with customer service almost every month in regards to this issue every month they say the same thing that they're filing a claim and somebody will contact me and I will get a credit the next month same issue. I'm so over this [censored].

5/20/18. mismo crap with metro and mastercard. will keep getting 48 hour extensions until i can't then goodbye metro pcs, you piece of s**t.

This problem still happens..they requested my card info to fix prob i was unconformable. .the women kept saying i promise i will not steal your money. To the store i go.

I am currently experiencing the same issue, it took my card before, but now I just got a 24 hour lockout. Driving to the store is a hastle, I'll take the L this time, but they need to get their sh#! together.

Overall I'd probably still keep them bc their data so cheap lmao

I too have this issue. I have been paying for years online with no issues and all of a sudden I can no longer pay, says my card number is invalid. Talked to customer service and was told my credit card must be black listed for payment not going through. I don't have auto pay, I pay every month via the web with my check card so it goes through right then, so that is a lie. Was told that it would take three days to get off the list and be able to pay online. Three days later still could not pay, had to go into store. Was able to pay online last month, but this month the same error message. This is ridiculous that Metro has allowed this to go on this long and not take customer service serious enough to leave the company they are working with to process payments. This is my second time having this issue, I'd rather pay more money if I am going to get better customer service. Bye bye Metro.

This same thing has been happening to me for 8 months now. I have to call Metro every month and speak to a manager. They tried telling me it's my card and I knew it wasn't and told them it wasn't. They create a ticket and in 3 days I can suddenly pay my bill online. But next month it happens again and I have to waste my time with the same process. I also tried to sign up for automatic bill pay but the system won't let me do that either because my account is "locked". Metro has to be spending more money on customer service or losing money because of customers leaving than it is by forcing people to spend $3 more because they have to go to the store. I refuse to go to the store I will continue to call every month and waste metros time and money. Doesn't seem cost effective to me.

I bought a phone 3 days ago had no signal, Took it back . Tried a different phone still didn't work, .I took it back . He had me try the first phone again still didn't work, After that they would not give me my $160.00 back . So I have a phone I cant use and no money . Very bad customer service . I will never go back there . They just take your money and give you something you cant use . I think there should be a law for what they are doing to people . I cant afford just to give away my money . Metro PCS is imposable to deal with . Ellen Huron Twp Mi .

I did not receive my mail in rebate either from metro PCS - And we filled out everything correctly and mailed it in 5 seconds after we bought it as the post office was right across the street. Metro PCS is a rip OFF not only that the Samsung android phone after only having it for six weeks just stopped working for no reason. There was never a signal - All in all it was a piece of crap.

I AGREE WITH U... I PURCHASE TWO PHONE ON 2/18/11 AND WAS TOLD I WOULD RECIEVE MY REBATE IN THE MAIL. OK I SAID KNOWNING I KNEW NOTHING ABOUT THIS. WAS TO EXCITED ABOUT PURCHASING THE PHONES. SO MY FIRST BILL NEEDED TO BE PAID STILL NOT REBATE IN THE MAIL. I GO BACK TO THE LOCATION WHERE I BOUGHT THE PHONES AND WAS TOLD THERE ISNT A REBATE FOR MY PHONE (LG BANTER TOUH MN510) $50 REBATE. I COMPLAIN Y, HOW IS THAT POSSIBLE IF I JUST PURCHASED IT AND IT ONLY BEING 3 WEEKS SINCE I HAD THE PHONE. OK SO I WENT TO ANOTHER STORE AND WAS TOLD MY REBATE EXPIRED! ANOTHER TOLD ME THERE ISNT A REBATE FOR LG BANTER NEMORE?! SHOCKED WAS I. SO I CALLED METRO PEICE OF ###. TOLD THEM WHAT WAS GOING ON AND GUESS WHAT? LMFAO II WAS TOLD NO MATTER HOW MANY TIMES I EXPLAINED TO GO BACK TO THE STORE WHERE I PURCHASE IT AND FILL OUT A REBATE FORM. DONE THAT AGAIN STILL SAME THING, THERE ISNT A REBATE. CALLED AGAIN WAS TOLD TO FILL ONLINE AT THE REBATE SIT...NO FORM ONLINE WHAT SO EVER. ALSO TOLD ME TO CALL THE REBATE NUMBER BECAUSE THEY ARE NOT AFFILIATED WITH THE REBATE COMPANY. OK SO I CALLED ABOUT 60 TIMES CANNOT SPEAK TO ANY1 NOR COULD I FILL OUT A REBATE FORM. THEIR VOICE SYSTEM SUCKS! SO I CALLED AND EXPLAINED AGAIN EVEN THREATEN TO SUE THEM..GUES WHAT! THE GUY TOLD ME TO GIVE HIM MY INFO SO I DID HE ALSO TOLD ME HE HAS PUT MY REBATE IN FOR PROCESSING AND TO CALL THE REBATE NUMBER WITHIN A WEEK TO SPEAK WITH A REP FROM THE REBATE DEPARTMENT TO GIVE THEM MY INFO AND GET MY TRACKING NUMBER. OK DONE THAT... A WEEK IN A HALF LATER I CALLED IT NOTHING BUT THE F***ED UP AUTOMAITED MESSEGE SYSTEM TELLING ME NOTHING AND NEITHER CONNECTING ME TO A REPRESENTATIVE. SO I CALLED COMPLAINED ABOUT THE [censored]..SPOKE WITH A SUPERVISOR AND WAS TOLD NO1 HAS PUT MY INFO IN FOR A REBATE NOR CAN THEY FIND IT IN THEIR SYSTEM ALSO THERE NOTHING HE COULD DO.(WHAT THE F*** ARE THEY WORKING THERE FOR!) TO GO BACK TO THE WHERE I BOUGHT IT FROM AND FILL OUT THE FORM, CALL THE REBATE NUMBER, CHECK ONLINE AT THE REBATE WEBSITE AND FILL OUT THE FORM...NOTHING NOTHING NOTHING...SO TODAY I WENT BACK THERE AGAIN AND WAS TOLD THEY DNT HAVE NEMORE REBATE FORMS FOR LG BANTER TOUCH MN510 AND TO GO ONLINE TO THE WEBSITE AND PRINT OUT THE MAIL IN FORM..JUST CHECK TO SEE IF WHAT THEY WERE SAYING WAS TRUE. TURNS OUT IT WASNT. I HATE BEING NICE MIND YOU I ALSO WAS HAVING PROBLEMS WITH BOTH OF THE PHONES I BOUGHT THEY KEPT FREEZING AND REBOOTING EVERY 10 MINUTES. I TOLD THEM ABOUT THAT WENT TO A RETAILED METRO PEICE OF [censored] STORE AND GOT A REPLACEMENT WARRANTY TICKET FOR THE PHONES. WAS TOLD TO COME BACK IN 3-5 DAYS WHEN I RECIEVE A TEXT STATING MY PHONES HAVE ARRIVED. ALSO I HAD TO PAY 30 BUCKS TO ACTUALLY GET THE PHONS..TOTAL RIP OFF. Y DO I HAVE TO PAY MORE MONEY FOR THEIR PROBLEM! WELL I AM GOING TO SMALL CLAIMS COURT AND FILL A LAWSUIT AGAISN THEM ...THIS IS WRONG WHAT THEY ARE DOING TO INNOCENT PEOPLE. MONEY HUNGRY. IMA SUE THEIR AS* OFF! HOPEFULLY THE COMPANY GOES OUT OF BUSINESS.

I have been trying out the status of the phone records which were subpoeaned by a court and your company does not return emails or my calls even thought they were left all the correct info to respond. When do you all planning to do this, after your system deletes the records I need and then they are no use to me? Is this enough info 4 u? BC 583527

im going throught the same thing right now... except for the fact that they charged me twice on my account and i was only given 1 purchase order. something really needs to be done. I had to get a hold of asurian insurance to transfer me over to a live representantive at metro because there automated system is a scam---it doesnt take u to an operator when u tell it to( it wont) trust me i tried a bout 25 times in a half hour process. I spoke to the agent and he told me the same thing. I have my bank statement stating that i was charged twice and i have no product and no money either... We should meet up, ill be getting in touch with my attorny on monday and man i think we have all the proff we need.

david nam
davidn@fixrim.com

Absolutely agree also! The myth of Metro PCS's "free online bill pay" is a total scam! Think about it . . . they receive millions in extra revenue every month if their customers have to go into a Metro store or use the telephone bill pay! $2.00 a month multiplied by 10 million + customers! Do the math, they are screwing us! Let me know when the class-action lawsuit happens because I want them to pay for this deception!

I Toatally Agree With You.The Sad Part About it is i have had metro pcs since i was 12 and now im almost and when i first got service with them it was good service but as the years went on they started getting crappy and now they are the crappiest.it sucks bc i talk too much on the fone to go with any other carrier without having an outrageous bill, but im jst going to have to suffer the cost and switch to another carrier.METRO PCS SUX and i wouldnt reccomend it to anyone.their fones even suck.i spent $300 on the newest black berry they came out with and the phone is a piece pof crap.every year i end up buying a new phone!The way they do business is utterly horrible.ive never had worst customer service in my life.they way they do their promotions are completely unfair to current customs(ie they had a promotion where yhu buy a blackberry and yhu gt ur service for $50 instead of $60)i think thats bull crap even tho its only $10/month difference thats $120 a year!before they recently changed their express online bill pay it worked very quick and fast but now it asks for yhur zip code nd it doesnt let yhu do anything.so therfore yhu end up either going to the store nd paying the extra $3 or calling it in and paying an extra $2 wtf is the $2 fee for?they're not even doing work we are doing all the work.I HOPE YHU REALLI DID LET UR FRIENDS KNOW NOT TO GET THEM BECAUSE THEY DONT DESERVE TO HAVE ANY CUSTOMERS!

Read the return policy closer. Idiot.

I have been using the ZTE Agent under metros service for about a year. Service has been nothing to go nuts about but until 2 weeks ago, since the storm in riverside county, I have had not only bad service but predictably horrible service. by that I mean I only have service when my phone is left alone. lets say I get a text message. one minute I'll have full service but when I go to check the message and reply the service becomes obsolete. even when I get a phone call I have completely full service till I hang up and I have people worried sick trying to get a hold of me.
There is no customer support to call and ask a question to, its like they are to busy with their personal lives and relationships. that goes for when I am in store, the employees are always on the phone with someone who doesn't sound like a customer.
Hey I need a damn job and if they are not willing to do it right or are too worried about making commission and lying about the leather sleave you have to buy in order to get the deal then let me be their replacement.

Wow, this seems likes a pretty simple solution if you want to keep your phone. Try turning your phone to vibrate, silent, or put it in another room at night until they can resolve the issue. It's pretty strange that this is causing your life to be so dramatically affected.

Yeah ### metro pcs. It takes 20 minutes to send a picture message and there service sucks. And they need to be put out of buisness

Sorry about your experience. The stores rating won't increase with plans of only $40, and the stores won't make any money off those plans, either, so they want to sell $45 plans or more so they make a profit and increase their rating. If you come back next week and change your plan back to a $40, they don't care because it doesn't affect their rating. The rating is only based on the time of sale. Kind of stupid, yes, but unfortunatley that is just the way it works. At leat for now. Otherwise, I also agree the sales person was not very good, but I have found this in many stores. Kids these days...

I was told with Metro PCS rebate it has to be with new service.

MetroPCS sucks so bad that if you use them air will implode into your ### when using your cellphone!
They have the worst support system on the planet, nobody has a clue and they prefer to lie instead of actually trying to help. Even if you call the corporate office and figure out how to get a real human on the phone they are even worse than the losers in the stores, there is obviously no training involved to become any kind of employee of MetroPCS, if you have more than a high school diploma you are way over qualified. The low prices may sucker you in but god help you if you ever need any kind of help and or support, the obvious fact is that they do not care about customer satisfaction or retention. Anybody who is a MetroPCS fanboy has never had a support issue or is a paid employee lying thru their teeth.

We are charged $3.99 for the privilege of paying our bill directly on the phone. IF we pay at a Metro PCS location they charge $6.00. Our monthly bill is $40 so they are actually charging us 10% to pay our bill. There should be a way to pay the bill without incurring a convenience charge but apparently there isn't. This seems to be a class action lawsuit waiting to happen. Think about the millions of people who have to pay this unfair charge. Any lawyers?

They are charging us $3.99 for paying the bill directly over the phone. Our bill is $40 a month, so they are actually tacking on an additional 10% for the convenience of paying our bill. It's a total scam and should be illegal. If we pay the bill at a Metro PCS location they charge $6.00 for the privilege. There should be a way to pay the bill without incurring the convenience charge. Apparently there is not. This sounds like a class action lawsuit to me.

I live in Detroit, Mi and have had metro pcs since 2006 and everytime I've gone in to pay my bill I've been hit with a convience fee also. This is false advertising on their part and price gouging. I'm thinking of contacting a lawyer about this. It's not fair that I'm going into a metro and have to pay this convience fee. What if I didn't have the $3 but had my bill money your telling me that my bill can't be paid unless I'm using a credit card or debit card and then I'm being charged $2 just to call in and make a payment And online its free with a credit card. I'm hoping something can be done to reimburse people their money back.

I live in Detroit, Mi and have had card. I pcs since 2006 and everytime I've gone in to pay my bill I've been hit with a convience fee also. This is false advertising on their part and price gouging. I'm thinking of contacting a lawyer about this. It's not fair that I'm going into a metro and have to pay this convience fee. What if I didn't have the $3 but had my bill money your telling me that my bill can't be paid unless I'm using a credit card or debit card and then I'm being charged $2 just to call in and make a payment And online its free with a credit card. I'm hoping something can be done to reimburse people their money back.

The convenience fee is extremely inconvenient. I switched from t mobile to metro believing metro was cheaper but its obviously not. I switched my plan from the 50 dollar 4Glte plan to the 40 dollar plan and my total was 38 dollars? But with the convenience fee added my ending total was 41 dollars? That makes absolutely NO sense to me. I'm a single parent and was disappointed when i had to give metro my last 3 dollars today. I'm leaving metro and advising anyone i know TO NOT USE METRO PCS. I

I have the exact same problem going down to the store and paying them cash should be convenient for them Why the hell am I paying a convenience fee.. I agree it should be illegal to charge just for paying your bill at the store.. If it says METRO PCS on the front of the store it doesn't matter who owns it thats just splitting hairs to protect the corporations not the consumers

I CALLED METRO AND ASKED THEM IF THIER SIGN SAYS "ALL TAXES INCLUDED NO HIDDEN FEES" IS IT NOT FALSE ADVERTISING TO HIT ME WITH A 3 DOLLAR CONVENIENCE CHARGE. I WENT BACK AND FORTH ON THIS GUY ABOUT "WHY AM I BEING PENALIZED FOR PAYING CASH THIS IS UNHEARD OF". THEY JUST WANT ACCESS TO A DEBIT OR CREDIT CARD, OF WHICH I HAVE NEITHER. ITS JUST ANOTHER MOBIL COMPANY LYING AND STICKING TO US FOR 3 BUCKS A MONTH. HE TOLD ME ITS IN THE TERMS AND CONDITIONS. WHICH I DON'T REMEMBER EVEN GETTING FROM THE STORE I WENT TO I CERTANLY DIDNT SIGN ANY SUCH AGREEMENT. ANY LAWYERS OUT THERE WANT TO START A FALSE ADVERTISING CASE?