BioLife Plasma Services
Reviews and Complaints

I’ve gone in to donate nine times since June 24, and turned away each time because my pulse is one or two over, but that’s caused by my medications. So that basically means, because I’m a disabled veteran with adhd, I’ll never be able to donate, although every other portion of my vitals is perfectly fine. If plasma is so needed, why discriminate donors who are perfectly health because they’re heart beats slightly faster than you’d like? My resting heart rate is 105-108. Nothing wrong with me, just something out of my control. I can hold my breath and it still won’t stay down to meet standards. Or if my BP goes up after frustration and my pulse drops within range. Outrageous. Drug addicts and alcoholics can sober up and donate before I can because my heart is sped up by medications and asthma.

Why are donor fees different in different counties of the same state? And why, with inflation being what it currently is, do your donor fees keep going down when other plasma donation services pay twice as much? My time should not less valuable than last week, and it certainly isn’t less valuable than a neighboring county. Crazy! I feel devalued!

I am disappointed I started donating in June . And have only been able to do it 3 times. And on August 2nd my coupon will expire. I have be refused because off the bruises. I have a friend who has donated 300 times and havent had this problem. I really want to continue. I have an appointment for Tuesday but I think the bruise is going to stop me once again.

I would like to continue with Donating is there anyway I can get someone who is an expert to do it so I can be a more Productive with my donations. At this point I should have received my total bonus. But only have received a small amount. Thanks Rita the photos off the bruise is after a week.

The first time I went in I had my id on me but not mail, or my social and they plugged in my social on their computer to check me that way, and told me for the first donation they could left the mail slide, but for any donations after that I would need a piece of mail with my name and address. Well my blood pressure was a little high then so they told me I could return, I did and they asked for mail despite telling me the first time they would wave it. I mentioned I didn't have a first time because my blood pressure was a little high, so I waited a few days and returned, and then they changed the wording...ok fine.

I got my fiancee to go instead since most of the bills are in his name so he gets most of the mail. We don't have state id's for Florida yet due to lack of funds now, something they told me was fine since they said the name just had to match what was on the mail.

He went in today, showed them all the necessary documents, and was called a liar and told we didn't live here, even though our condo is a 7 minute walk from the biolife place. Why lie each time and say something is fine, only to change what you say each time?

We are having a hard time financially, that's why I was trying. We tried for food stamps and they told us we make too much, even though the bulk of the money goes into our condo payment, electric bill, and phone. I was going to use the money from when we donated for food.

I feel like we are being discriminated against due either being originally from another state or our age. So are you guys racist too on top of that, sexist...anything else?

I made an appointment at 6:05 for 6:10 and I was 10 minutes away I called and they said that was fine then the bus was training somebody so it was way stupid late and so when you're 45 minutes late they make you sit and wait for 8 to 10 hours so that you can take their way way in the afternoon schedule instead of just squeezing you in like they should when you went out of your way to be here to donate to save people bunch of crap and I believe I will find somewhere else to donate unless you let me now.

Also the security guard working this morning seems like she thinks she knows me so when I walk back into inquire about maybe talking to somebody like a supervisor or squeezing in she is bashing me to the employee up front as they stand there and laugh don't give me anybody else to talk to you and just say no I'm sorry with a little smirk on their face so that's how you treat people who are donating to save lives really not interested in dealing with you rude rude rude

This companies customer service is horrible. I have put in multiple requests for contact on the corporate website in which upon submitting it states you will be contacted within 3 business days and I have not heard back once in over a month.

I have also requested a call back from a manager 2 times from my donation center in Denton. TX and have not had the call returned. I have referred multiple people to this service/company and will not be any longer. They don't care about their customers, only their bottom line.

Do not use them! Go anywhere else! They pay $20, screw you out of promo codes and tell you "sorry"

They get paid by your donation - boycott this dump!

I became a donor for the $850 pay out. My initial spe sample was short.1 of protein, they made me wait a week to retake, so I did. Then another week for the sample results, then another week for the doctor to review and approve. By this time I was now a month out, and my "coupon" expired. So when I donates, expecting the $110, I got $20.00 and eas told sorry, your coupon expired. You are the reason it expired! You delayed this for a month so you wouldnt have to pay! Fix this!

I donated twice in 2018 at the Hayden, ID Biolife for $50 and $60. Now on 7/19/2022 I brought in a promo for 8 donations at $850 that was not valid as I was not considered a new donor. So I was paid $20 minus a $5 fee for a new card. $15 is ridiculous. I would never have wasted my time and gas for $15. I could have tracked down a returning donor promo code if I was aware of how thing worked. Unfortunately the phone service was so slow in the building I was not able to do so during my appointment.

I was told I receive an extra $20 for my first donation as well as my $80, I was only paid $20 for a 883 ml donation! I was at the casselbetry fl location on July 16th 2022 3:30pm

7/15/22 time 3:55 pm. I arrived feeling fine and checked in. 3rd visit. First 2 visits went fine. No issues. While taking my vitals my BP is fine as usual. I'm 55 years old. I have a resting heart rate of between 90 and 110 at any given time. I also have ADHD. My heart rate was 101. They said it had to be below 100 for me to donate. I sat down for a bit as directed. Took my own heart rate using my apple watch 7. I got 95, 97, and 98. They took mine again after 15 minutes and said it was too high again. Do you guys want anyone to be able to donate? Why is a heart rate of 101 in a perfectly health male of 55 years, 185lb 6ft tall and BP 172 over 78 bad?

Hi I went to donate plasma I never had a problem donating ,until I start coming here first time they blame it on the machine ,,this time they blame it on me ,, but before the lady stuck she made a comment about me having small veins I ask her three times ask could she see them she said yes,,than she stuck quickly but fast she came back twice to adjust I ask her was it kool she said yes but it wasn’t than they ask to stick my other arm I refuse because the last time they through the blood away said they couldn’t put it back this time I no she was wrong I have a report from urgent care so y’all could see she needs to be fire

I donated at the Ypsilanti center on 7/13/2022 and they paid me $20 even though it was my second donation in the same 7 day period. Their excuse: our week starts on a Tuesday…something no one bothered to tell me so instead of a $20 and a $60 payment, they gave me two $20 payments. Keep in mind they sell these units for about $400 per unit so for $800 worth of plasma, they couldn’t even give me the promised $80. Instead they used a technicality to screw me over. Also at the Elgin center in Illinois they punctured my vein which gave me a massive bruise. Finally when I signed up, I brought a $900 coupon for my first eight visits, but was told, they don’t honor those even though I printed it out from their own website. All in all a very bad experience.

I started donating June 16th. I have a 1st time doners coupon that pays up to $800 first month. I had no issues passing first 3 screenings. On the third donation they attempted to take 880ml from me wich is 40 ml over my limit according to federal guidelines. I became dizzy and blacked out at 870 ml. Now I have been attempting to donate to meet my special promo amount per donation and they keep telling me either my hermetic rate is too low by .5% or my protein is too high or I am too hydrated. Bunch of crock. When protein was too high two days ago my hermetic read 45% now today it's 37.5%. I only have 4 more days to try and get the promotional pay. They won't extend it. Bet once I am only set at $20 base pay I won't have any low hermetic levels etc...it's bull crap!

Hello,

I have been donating at the Hayden Idaho BioLife Center since it first opened. I do not understand why the companies decided to give their donors only $65 for the second donation of the week that is not right and something needs to be done about it if you want to keep donors coming back. I called the center and Hayden and they said they've had a lot of complaints about this issue. It would be greatly appreciated if you could do something about this problem and add money on to your donors second donation thank you you, Kelly Kennedy

My questions showed up in Spanish so I exited out and then was not able to start again. The nurse said that I was deferred for the day because she couldn’t unlock me. This was my second donation for the week and a Saturday so I’m no able to collect my $60 after driving 20 miles to donate. I have donated for over 13 years and feel like they come up with new ways to turn donors away. Had I been offered any kind of compensation, I’d have been satisfied. There is no excuse for the lock out with thr modern technology available.

I went to bio life today July 4th 2022 in desperate need of cash, I donated per usual and upon leaving several minutes went by without me being paid, I contacted the center I donated at (6331 Kenowa Ave Sw, Granville Mi) and asked to speak with a manager concerning this. I waited on hold for over 10 minutes just to be hung up on and rude to. The manager stated that payments are supposed to take up to 24 hours to post which never was visible for me or any other donors to make a decision on if my time or gas was worth the drive. It’s not clear anywhere on your site or the center I visited about the payment process, which it should if it’s true, in order to give me the option of if I would like to move along with donating my plasma. The manager Quinnette is one of the rudest most nonchalant, inconsiderate managers I’ve ever delt with in any establishment. She’s careless to situations in this manner and it was nothing she did to go out her way to figure this situation out besides being rude, since I was in need of the funds asap as it is usually available like that from previous donations, my entire holiday was ruined because I set around waiting on money I probably won’t ever see. I’m reaching out to see how this situation could be resolved and how I’ll receive my funds and how will BioLife make this right. I’m not looking to hear apologies or excuses, if your business is open to accept donations it should be open as well to pay donors. The worst experience thus far from BioLife and im really considering leaving this company and visiting CSL, where there are guaranteed payments waiting.

The BioLife on 3101 Greenway road deferred me saying that I had been talked to five times about my physical appearance and smelling like cigarettes five times about my physical appearance and smelling like cigarettes but I had only been talked to three times so I wanna get this taken care of, Thank you. This happened on June 28th