Menu
For Business Write a review File a complaint
BJ's Wholesale Club Customer Service Phone, Email, Contacts

BJ's Wholesale Club
Reviews and Complaints

www.bjs.com

Learn how the rating is calculated

1.1 18 Reviews 462 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

BJ's Wholesale Club Complaints 462

ComplaintsBoard
T
7:54 am EST
Verified customer This complaint was posted by a verified customer. Learn more

BJ's Wholesale Club home improvement offers

I consulted with the home improvement services in your store about 10 years ago and their contract states no affiliation with BJ'S. I did not use their services. I am very annoyed that I get approached by salespeople anywhere in the store. If I need the services I will come to the station that's set up for them in the store. Why does BJ'S allow this constant annoyance. I am a regular customer and the rotating salespeople wouldn't know that. I don't want to be rude to the salespeople so I am pleading with you to stop them from approaching me while I'm shopping. Thank you.

Read full review of BJ's Wholesale Club
Hide full review
ComplaintsBoard
K
7:25 am EST
Verified customer This complaint was posted by a verified customer. Learn more

BJ's Wholesale Club gift card scam - fees and taxes

We booked a family vacation which totaled $4800. No complaints on how the travel worked or with the before service. I did not contact them during the trip.

We were promised a $100 gift card which did arrive last week. The thing is the information that came with the card stated that if you had $4000 - $5000 in costs you would be eligible for $150. Guessing there was no way the fees and taxes should be equal to $800 we called. After a half an hour wait, the representative could not help us and sent the inquiry up the food chain.

Two days later they came back stating the pre-tax and fee price was $3900, so $100 is correct. Let's just say that I am incredulous. Fees and taxes nearly 25 percent? A little stiff.

BJs Travel should list the actual cost and then the total cost for full disclosure.

Read full review of BJ's Wholesale Club
Hide full review
ComplaintsBoard
S
10:06 pm EST

BJ's Wholesale Club caution: credit card cheating, they setup the credit card without asking

Stay Away. Terrible customer service. Caution: Credit Card Cheating, they setup the credit card without asking. no store manager showed up when customer complaint. I don't want to purchase anything from its store.

I never want to be a member of BJ's again. We visited the BJ's wholesale in Dedham, Mass on January 14, 2018 with my family. I told the customer service that we want to join its membership. The employee Mr. Brickman asked my driver's license, last 4 of social security number and salary. After I told him my salary, I felt that it was wrong. I told him that I want a membership card only, I don't want a credit card, but he did without my permission. I asked to talk to a store manager. We waited more than 15 minutes, there was no store manager showed up.

Finally, I went to the cashier's area talk to "Bernardo" a font line supervisor of cashier. He told me that membership card and credit card are totally different. It does not need the BJs credit card for its membership. They already approved a BJ's Mastercard to me, but no store membership card to me.

I did not sign anything, I did not even fill out any paper application. they already approved the credit card. I didn't even have opportunity to stop the credit card. I never asked a credit card.

Read full review of BJ's Wholesale Club
Hide full review
ComplaintsBoard
F
6:19 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

BJ's Wholesale Club gas station - slow pumps

This BJ's gas station used to be a fine example of efficiency and great prices. Unfortunately some sort of upgrade was just completed resulting in what must be the SLOWEST gas pumps in all of New London County.

I asked the attendant about the issue, mentioning that the last few times I filled up at the station the pumps seemed abnormally slow. She said she didn't know anything about it, she was just filling in for someone. She seemed annoyed that someone had the audacity to question the slow pumps.

If you need a quick fill up avoid this place.

Read full review of BJ's Wholesale Club and 2 comments
Hide full review
2 comments
Add a comment
G
G
Gary Hodge
US
Apr 25, 2019 9:07 am EDT

Slow pumps in Syracuse also, makes me rethink about being a member here.

B
B
Bad Figs
Ontario, US
Apr 20, 2018 7:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Slow pumps in Webster, NY too ...

ComplaintsBoard
T
11:34 am EDT

BJ's Wholesale Club online customer service

If I could give BJs less than one star rating, I would.

The facts:
First time customer. Ordered two line items (online) on a Saturday morning.
Sent a message to Bj's CRM system as a return mail, deleting one of line items two hours later.
Repeated the same delete message on Tuesday (it was Labor Day weekend), before any shipping notice arrived.

Company ignored my first two messages, claimed they never received them.
BJs responded on my third contact, by advising me to refuse shipment.
That was impossible. Pre-paid shipments/deliveries are just left at the door.

Contacted their chat line on the next business day after shipment arrived. Explained all this and was issued an RA, plus "no shipping fee" promise of by service rep (Manley).
(Think : Amazon returns.)
Unfortunately, the promised UPS shipping tag wouldn't open.

The next day, I contacted BJs through their chat line again.
I was then told that Manley had made a "mistake" and there were no provisions for my "buyers remorse".

Long story short ... I just terminated the chat at that moment.
There are other sad details in all this, but suffice to say BJs has affirmed its one star rating.
This is not about the $$. Its about horrific "customer service", at every level.

My strong advice is : Unless you are confident you will NEVER EVER need actual customer service, AVOID BJs at all cost!
(I suspect its offshore, but lack proof of that)
I can confirm however, that the inner works of their "customer service" department is a slo-mo speed train wreck!

Read full review of BJ's Wholesale Club
Hide full review
ComplaintsBoard
Y
5:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

BJ's Wholesale Club diapers huggies

Am so disgusted by this brand.. My baby has huge rashes on his butt do to this brand of diapers... I bought a box of 180 diapers from bjs last week 10/29/2016 I spend 43. Dollars for all this diapers.. And I m so desperate to get my. Money back... I don't have words to explain how much pain my. Baby has going thru for the bad quality of this product..

Someone please get back to me.. Please check this picture it's my baby on his 3 day with huge rashes... My baby never experienced this... Only when I switch to huggies... I need. My. Money back am a single mother and I need to get someone to respond me. Back...

Read full review of BJ's Wholesale Club
Hide full review
ComplaintsBoard
Z
4:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

BJ's Wholesale Club customer service after sale

Booked cruise thru BJ's Travel, and had issues on our cruise.
Could not get ahold of BJ's Travel when I called their number, only options were to check on a existing reservation or make new reservation, eventually got ahold of them after a person working for BJ's Wholesale Club forwarded my complaint to them.
Played phone tag with BJ's Travel for a week, last call I made was on 9/19/16, leaving my name, my complaint, my home & cell numbers.
Today is 10/9/16, never got back to me again.
IF your looking for service after the sale, I did NOT get any service at all.
Will never use BJ's Travel AGAIN.

Read full review of BJ's Wholesale Club and 1 comment
Hide full review
1 comment
Add a comment
G
G
Gliwich
US
Nov 15, 2017 3:04 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Same experience with the BJ Travel Service. I will not book with BJ in the future.

ComplaintsBoard
R
12:33 pm EDT

BJ's Wholesale Club company stole huge sum of money from me

I have used the services of BJS Auto Sales. I have paid the full sum for the services and the company started to take money from me. I haven’t noticed it before, but the company took huge sum of money from me. I don’t have any thoughts of how to return money back. I need someone’s help or advice. Please, post comments.

Read full review of BJ's Wholesale Club
Hide full review
ComplaintsBoard
A
5:33 pm EDT

BJ's Wholesale Club they booked tickets to wrong airport

People, don’t book anyflights-hotel packages through the company BJ’s Travel. We booked such package, but the company didn’t book the tickets to correct airport. When we got the tickets and found out that it was wrong airport, the company refused to help because it was too late already. But we arrived to the airport and it 4 hours away from the hotel. It was inconvenient.

Read full review of BJ's Wholesale Club
Hide full review
ComplaintsBoard
S
12:18 pm EDT

BJ's Wholesale Club they booked only one room, but we paid for two

We came to the company Bjs Neat Travel and asked to book two rooms for us. The total sum was $260 and this sum was taken promptly from our account. But we received the confirmation email through the email, but there was only one room indicated. We contacted them and told that they booked wrong amount of rooms for us, but they refused to listen to it. As well as they could find the proof of our payment at all. Real rip off.

Read full review of BJ's Wholesale Club
Hide full review
ComplaintsBoard
A
2:30 pm EST

BJ's Wholesale Club bj's does not take care of their management staff

BJ’s does not take care of their management staff. They are expected to work horrible hours. Their is this woman located out of Toms River. Her name is Lori. She is just beyond brutal. She had a manager go out on stress. He could not handle her mentally. She is verbally so abusive to her managers. I am just a family member that has listened to this. I have been witness to her text that are horribly abusive. She sends drunk text email and especially drunk text messages at all hours of the night.

She hides beyond the fact that she had cancer and hurt her leg. We all sympathize for whatever she has gone through. But she never comes out to help and stays home and barks orders. No…I take that back…she is so verbally abusive to everyone…that they are afraid of her. This is intimidation. I have been around all of the managers. Everyone is afraid for their jobs. Tough time. Tough economy. It has many of us wondering why BJ’s …knowing her behavior…would allow people to be treated this way. No one wants to say anything. They are all frightened of their jobs. But this particular manager has truly taken advantage of everyone and does not lead by leading.

Read full review of BJ's Wholesale Club
Hide full review
ComplaintsBoard
C
12:38 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I booked a vacation package through BJ's and then found a cheaper package (same exact itinerary) through Travelocity. I saw that BJ's offered a 110% Best Price guarantee. At least, that is what is displayed on the BJ's website and on the phone message when you call BJ's Travel . However, when you actually try to claim the 110%, they will only match the...

Read full review of BJ's Wholesale Club and 11 comments
ComplaintsBoard
M
12:19 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

BJ's Wholesale Club not enough service

We were in BJs and there werent enuff ppl to show us around the electronic products. WE waited there for a very long time and then finally after we asked abt 6 times someone came to help us! It was very irritating

Read full review of BJ's Wholesale Club and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
C
C
Chanel77
Shelby, US
Jan 20, 2011 8:08 pm EST

It's true, good BJ's can be hard to find ;)

ComplaintsBoard
L
9:05 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

BJ's Wholesale Club bakery dept.

I'd like to voice my opinion about the Bakery Dept at the Bj's Wholesale Club in California MD. For starters, i purchased a birthday cake for a co worker, everyone's ready to sit down and cut the cake, and to our disbelief a dead fly is stuck on the side of the frosting. I return the cake to the store and ask to speak with a manager. After waiting about fifteen minutes at the customers service desk, he calls and asks the attendant what the problem is. She explains the situation and he give me a 10% off discount and exchanged the cake. Wasn't happy with the outcome but coworkers back at the office were waiting on my return with the cake.

And then there was the full sheet cake i purchased for our open house. I spoke with the bakery person a week before the event and brought in a picture of what our logo would be and if it was possible to do. She said there would be no problems doing our logo and that she'd see me the next week. I return to the store on the day of our open house to pick up the cake, the red logo had bled all over the cake.

And i guess the straw that broke the camel's back was my experience yesterday, my daughters babyshower cake i purchased at Bj's. As so many times before, i went in a few days early to discuss with the bakery person exactly how the cake would be decorated. We spent about a half hour drawing the picture on the back of my order form so everything would be perfect. We were putting mommy, daddy, sister, baby, one in each corner, a cloud in the middle with the babies name inside, balloons, rattles, blue airbrush on entire cake. Well let me just say that when i arrived to pick up the cake, there was no airbrush, the white cloud was sitting on top of a white cake, it looked like a clump of frosting in the middle of the cake with the babies name. The handwritting on the cloud and in the corners looked like a child wrote it. The cake looked terrible, i couldn't believe it. I asked the bakery person what happened to the airbrush and she said oh ok i can do that, like it wasn't even ordered to begin with. In a hurry as i usually am, i told her i was going up front to pay for the cake while she did the airbrush and i'd be right back. I was gone about ten minutes, came running back to get the cake and she is working on baking cookies. I asked her about my cake in a frantic and she said "Oh the airbrush gun isn't working, gonna have to call the manager and see if they can get it to work ". My reply was, yes please call a manager, that cake is not what i ordered . I waited for fifteen, twenty minutes and no manager, all along the while the bakery attendant is working on her baking, not trying to help me figure something out about my cake. Still no manager, i took a cake off the shelf, the same size full sheet cake i had ordered, and since it was already paid for took it to the door got checcked out and made it back to the babyshower after guest had already started to arrive. Guest at the shower mentioned that the cake tasted like it had been refrozen, needless to say i won't be buying any more cakes from bj's.

I am a regular shopper in bj's and spend a great deal of money there. I also paid for a membership that i am still unclear on exactly what it is i'm paying for? Could someone please tell me, the prices? don't think so, some things may be alittle cheaper, but no great bargains. The hours? don't think so, the same late hours for members as for non members.

Read full review of BJ's Wholesale Club and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
A
A
AbusedCustomer
US
Jun 10, 2011 1:28 am EDT

While in the middle of shopping I was followed and then approached by this particular BJ's home improvement vendor for the first time not too long after the location's grand opening. Now, 3- 4 years later he still accosts me everytime he sees me in the store, despite my personally asking him to stop stalking me, and despite several complaints to store personnel and even a phone call to the vendor service. He seems to be enraged that my family went with another home improvement company instead of the one he represents (which has numerous complaints and bad reviews online, and continues for years to make annoying calls to any potential customer who was foolish enough to consider doing business with them), and so it is his intention to make each one of my BJ's shopping experiences as unpleasant as possible. His main time to accost me is while I'm waiting on the checkout line or while exiting the store. When he sees me, he passes by numerous customers wandering around and all customers on other checkout lines just to quickly make his way over to where I am standing -- even if he's at the front of the store and I'm at the very last checkout at the opposite end of the store. He actuallygot worse after I told him personally to not approach me ever again. And the fact that he's still doing this (even after all my complaints) can be easily verified by management viewing the video tape from the store's surveillance cameras.

If Valley Stream BJ's would rather keep this rude evil person under their wings than to keep me (or anyone else he's menacing) as a customer then so be it, I'll take my business to another (though out of my way) location for the time being, and NOT RENEW when my membership expires in a couple of months.

N
N
NoThankQ [user banned]
Palm Beach Gardens, US
Nov 17, 2014 8:47 am EST

So stop shopping there. How many reasons do you need? It's called capitalism. If you don't like one place, shop somewhere else.

S
S
savrocca
New York, US
Nov 29, 2011 6:03 am EST

So you bought a cake that had a fly on it and then ur [censored] bought 2 more cakes from the same place? You kinda deserved that

ComplaintsBoard
B
11:03 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

BJ's Wholesale Club bad service

I was in club 046 around 5:00 pm, I went to the Member Service desk to do a return on an item that I had about 15days, I didn't have my receipt, I spoke to Sharon(Manager), she was very rude to me, asking me a whole lot of questions, I don't know where she came from, she has helped me bef0re, same situation, she always has an attitude, I never won't her service again in assisting me at all, I never had no problems returning anything, Bad Service, so I will cancel my Membership, take my money somewhere else.

Read full review of BJ's Wholesale Club and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
T
T
TruckerKen
Harrisburg, US
Aug 20, 2010 12:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I've delivered products to this store for many years. The receiving department is run by idiots! One person will assign you a door only to find out that a different receiver gave the same door to another driver. The docks are disgusting, it smells like sewage and raw garbage.
Anyone thinking of shopping here or starting a membership should come to the back of the store and see the mounds of trash and broken equipment. You will smell the back of the store before you see it.

The receiving department doesn't even acknowledge your existence. They wander around aimlessly laughing and joking but not really doing anything.

The inside of the receiving department is a filthy stinking mess. People wander around aimless

ComplaintsBoard
S
5:13 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

BJ's Wholesale Club not a complaint

OK here's the deal and I'm telling it up straght and I'm not complaining about BJ's beer pong. My roommate and I have gotten 3 table from them and all have been great products. Here's an example I ordered a table back in December I didnt get it right away. I called them up to see what the problem was, they apologized for the delay and it came like 4 days later.

The tables are well built and customer service is great and whoever says different is wrong. Trust me on this people, I party almost everyday weekend I've witnessed these tables go through some abuse. All my friends say the tables look good.

Read full review of BJ's Wholesale Club and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
M
M
mdehaan87
Taco, US
Dec 10, 2011 11:59 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I am posting this complaint so that others are aware BJ's Beerpong is still as shady as ever. I purchased my beerpong table and unlike many others received a tracking number. It shipped out almost immediately and arrived within 3 days. I opened it up to find it was the wrong table. It was a table that sells for far less than what I paid through a variety of more reputable sources. This is obviously something they do often because I have read of it happening to others. I called Susan the owner, who answered and hung up immediately following "I bought a beerpong table from you". Her phone was turned off after that and my emails were not returned. I was lucky because at least I have something to show for my money. Be aware you won't get what you order and your likely just to get screwed.

D
D
Dalita
Brooklyn, US
Jul 07, 2010 6:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Do you have a contact number for them? I ordered a table at the beginning of April and have yet to recieve it. It said 11 wks delivery time.

C
C
chimbo
Sydney, AU
Jun 16, 2010 5:33 pm EDT

i ordered a table back in December 09 as a christmas present. it is now June 2010 and i still have not received my table. i have sent countless emails and BJS beer pong have stopped responding altogether.
i would never recommend bjs beer pong to anybody.
a waste of my time and a waste of my money

H
H
Hudster91
Scottsdale, US
May 24, 2010 12:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I ordered a "King of Pong" table and ended up getting the wrong table. My first call to Jesse got through and we worked through sending the table back to him in exchange for the correct table. I was supposed to get an email confirmation with a tracking number. After two weeks and no confirmation email I called Jesse to find out what was going on and left a message to call me back. I ended up calling three times over seven days and never got a response. Finally a beer pong table showed up at my door, it was the WRONG ONE AGAIN! I tried to call Jesse again to fix this AGAIN and AGAIN got no response. I am afraid to send this table back and then never see another table (let alone the right table) then I would be out my $150.
Jesse and BJ's Beerpong needs to learn how to deal with their mistakes and make things right. I will never buy from them again and I suggest those who read this don't either.

ComplaintsBoard
R
8:46 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

BJ's Wholesale Club rude tire salesman

BJ's was one of the worst retail experience I ever had. It was at the Watchung NJ store a few years ago. a tire salesmen went ballastic when I did not know the size tires on my car he became so rude and angry he swung open the door so hard that it hit the wall with a loud bang. he went outside to check my car, when he walked back into the building he said nothing and threw open the tire book, he was so angry I left I was actually scared. I went to customer service to report what happened and they said you look shakened up but did nothing. I asked to see the manager he said that it was hard to believe. I was dumbfounded. I left went to costco signed up for a membership and bought 4 new tires. for the past couple of years I bought alot at Costco with no problems, its out of the way for me but well worth it. I did write a letter to BJ's and never got a reponse just a lot of junk mail for renewing my membership. I will never go back to BJ's

Read full review of BJ's Wholesale Club and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
B
B
bobz2z
US
Jun 18, 2010 1:13 pm EDT

i am surprise you know how to use Emails considering you know nothing about your own car

ComplaintsBoard
C
5:36 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

BJ's Wholesale Club free trial membership

I received a postcard with an offer for a "Free BJ's Trial Membership" a few weeks ago. It said, "No Risk BJ's Trial Membership for a Minimum of 60 Days, " indicating that all I had to do was bring my card to the Member Services Desk to activate membership. I used to have a membership but had not had one for some time, so I decided to try them again because of this offer. When I went up to the customer service desk, the clerk immediately went into a canned speech about how the free trial is only good for ONE person and is ONLY for 60 days (although the card says a "minimum of 60 days, " which I don't really understand anyway). She was clearly trying to dissuade me from this offer.

After trying to convince me to sign up for the one year membership which cost $45 (that I politely declined), she looked up my name in her computer and claimed I was not eligible for the free trial since I had been a member there once before. Nothing in the mailing indicated that you could never have had a membership there before. It had been about a year since I was last a member.

When I asked why BJ's would send the offer to me then, she readily pulled out the mailing (just happened to have one under her desk?) and pointed out that BJ's had "no idea" who they were sending it to, since they were all addressed to "Friend and Neighbor." Given how quickly she had an explanation for this, I apparently was not the first to ask that question. I had thought I received it as a way for them to woo me back since I hadn't been there in quite some time. She disputed this, saying it was only for people who had never heard of BJ's before!

She then pointed to the very fine and tiny print which stated this offer was for new members only. My understanding of a new member is one who is not a current member. In other words, you can't get 60 days for free if you already have a membership. Well, this clerk and now a second clerk started ganging up on me, trying to make ME feel as though I were trying to con them into a free membership! The second clerk, especially, was rude and tried to embarrass me for trying to get my free membership. Another customer was standing there, and she pointed to her and said, "Well, why should you get a free trial when this customer has had to pay?" Which made no sense at all. I guess I should have said, "Um, maybe because I have the friggin' free trial membership card and she doesn't?"

BJ's has gone downhill in my opinion and I will not be going back. This is a bait and switch as far as I'm concerned. You show up at their invitation and then they try to push you into paying for a membership. No thank you.

Good bye, BJ's. Hello, Costco!

Read full review of BJ's Wholesale Club and 7 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
7 comments
Add a comment
C
C
codex8823
US
Sep 15, 2014 11:58 am EDT

May I remind everyone who speaks English. You don't "try" something more than once. I love Bj's. I'm a couponer and I save loads every year on everything I need. I've gotten a boxes of cereal for $1-2 cuz they accept coupons from manufacturers. I've gotten sweepers for $5. You save money! I personally would be furious if I was paying for my membership and oters are given free trials. Pay the membership! Don't be a cheapo. I hate when people think they are entitled to something.

J
J
jayjay bird
Reading, US
Oct 01, 2013 12:25 pm EDT

I can't agree enough with the comments by Cville Sierra. I had previous mailings for trial memberships and took them up on it. Now they pump me for joining and say some BS about being a member - well I'm not a member and BJ's mailed me the invitation. I might like the store better if I try it again who knows. But the rude membership pumper was obnoxious. Goodbye Bj's club forever and I will never recommend your store in fact I will go out of my way to tell people what horrible customer service you have. I also said in no uncertain terms take me off your mailing list. Lot a good that will do.

X
X
xana87
US
Dec 01, 2011 7:15 pm EST

I totally agree with bugmenot2, and besides the card does say good for new members only. And if my English is any good, new means the first time, fresh on the market. If you let your membership lapse, you are not a freaking new member. Americans feel too entitled. I get at least 20 of these cards for the year. I've tried it once on a trial, doesn't mean i'm going to go there to get another one. Time to pay up. And its waste of gas just to drive for a free trial that you will only use once. Americans feel entitled to everything, you're better off buying a membership and receiving your coupons which in turn pays back the fee,

B
B
bugmenot2
US
Feb 04, 2011 2:18 am EST

OK i work at bj's and let me tell you that was NOT the workers fault. that trial is part of a whole promotion- its called map. atleast 30% of the people we sign up in one day have to be paid memberships, not trials, or we get written up. managers are crazy about this and are yelling all day during these promotion periods- "what are we at?", "whats our percentage?".

N
N
nobanana
Derby, US
Sep 17, 2010 10:45 am EDT

I never was a member, but have used the free membership a few times, twice if I remember correctly, the girl at the counter gave me the third degree for not buying the full membership and was a little disrespectful about it. I told her it was not a good deal for me, I only buy a 50lbs bag of dog food when I do come, I can find anything else cheaper or as cheap somewhere else. I told her if she does not want me to use the free trial, "don't send it to me. I don't need the aggravation, and take my name off the mailing list"
I don't eat meat by the pound and I don't need 20 lbs of bananas.
Personalty this is a sucker deal..Pay to spend.

K
K
Kenlp
Chicopee, US
Oct 26, 2009 12:20 am EDT

May I offer a suggestion to you? Please go back to the club and ask to speak with a member of Sr. Management, the Sr. Merchant, the Operations Manager or the General Manager. One of these three should be able to give you the final answer on this. BJ's has a new program named "OTO", which stands for "Own The Outcome". OTO is designed to resolve this type of dispute in your favor. OTO comes directly from the President of BJ's, Laura Sen. The idea of trial memberships is to increase membership and along with increased memberships will come increased business. Sr. Management should be able to see this thru to a successful conclusion. Explain to them the reason you let your membership lapse. What ever the reason, it is your reason and you should stand by it. Sr. Management should except it and use it as a stepping stone to see to it you are once again thinking positive about becoming a paid member. Our members are important to us. We all try very hard to make our members shopping experience an enjoyable one. Everyone from the ovenight shelf stockers to the General Manager should be thinking "OTO". Benefiting the member and acquiring new members into our Clubs are goals #1 everyday at BJ's Wholesale Club. Please take this to a Sr. Manager.

Thank you,
Ken
LP, Club #020, Chicopee, Ma.

A
A
Anon2348
Saint Patrick, US
Oct 25, 2009 7:36 pm EDT

A free trial usually applies only to new customers, not to lapsed customers. So, BJ's was in the right.

However, their offer to you apparently did not state this explicitly. If this is so, then it is their fault for leaving out this important condition.

So, even though ordinarily the offer would not apply to you, BJ's omission of the new customer condition means that they should have given you the free membership.

Just my opinion.

ComplaintsBoard
S
3:13 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

BJ's Wholesale Club rude aweful service

I am a regular Sam's club customer -Member for the past 5 years.
I wanted to try BJ's wholesale. I would horrible customer service.I had that feeling when I entered and never felt my intutions would become real there.

we were just looking at the camera section, when we pulled lightly the belt was a worn out elastic and it triggered the burgalry alarm.

Infact we did not move from the area, we were waiting for assistance .The store Incharge person had the nerve to come and show his face at us. He was as if why the heck we disturbed him. He did not have the courtesy to ask the basic question -" Can I help you".

I told him the cameras were nt working, the look and facial gestures were worse. He said it was burglary alarm and did not care whether we had to purchase the cameras or what and his answers were quite alarming and bad. I wanted to just get out of the club and not buy anything. he hasnt realized nothing comes for free - I bought there for 135 $ - My had earned money.

The workers there have to learn smile and good manners.

This BJ's club is in RT 17 - New jersey East rutherford.

That was my first shopping and I will never shop BJ's unless they have a clean training of what is customer service.
Zero customer service.

Staff everyone.I will never shop this Bj's again or any other BJ's.I will not renew this temp membership also.

Read full review of BJ's Wholesale Club and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
F
F
Frontdoorgrl
Vineland, US
Jan 22, 2011 3:29 am EST

LOL at the above comment! I work at BJ's. People think that just because they pay $50-$90 to shop there, they should be treated like royalty. I am the nicest person there (I work at front door) and I treat everyone with a smile and ask how they are. I very often get the receipts thrown at me, or people handing me one receipt when they know they have two, just to make sure I'm "doing my job." At night when I'm locking the doors to close the store, they push them open saying they "just have to get milk" GO TO WAWA! The people who shop there are MUCH WORSE than the people that work there. So all of you above me need to get a grip on reality.

Y
Y
yourxmove
Riverhead, US
Jul 24, 2010 9:36 am EDT

Well damn, no wonder that manager was so rude to you, first you set of an alarm in order to get attention, and then, judging by your comment, your grammar and english skills are so horrifying how could one NOT respond negatively? The people who work in retail are people too, not slaves meant to lick your [censor] when you walk in the door. Get a grip on reality a stop shopping at places you obviously don't have the mental capacity to handle, have fun at Walmart :)

B
B
Bjs alexandria Va
Falls Church, US
Feb 04, 2010 7:33 pm EST

BJS workers are rude I agree but also at any time there are big lanes to pay. Today I almost got a heart attack was my second time before a big storm honest people making a big line but I don't like those people who cut in front, they don't care about others they are dishonest.I watched a few people and I'd fighted this time and the last time in another storm warning. BJS workers dont take about this they said at customer service when I asked. I'm don't to come back again!

R
R
RD43
US
Dec 09, 2009 8:10 pm EST

BJ's was one of the worst retail experience I ever had. It was at the Watchung NJ store a few years ago. a tire salesmen went ballastic when I did not know the size tires on my car he became so rude and angry he swung open the door so hard that it hit the wall with a loud bang. he went outside to check my car, when he walked back into the building. I went to customer service to report what happened and they said you look shakened up but did nothing. I asked to see the manager he said that it was hard to believe. I was dumbfounded. I left went to costco signed up for a membership and bought 4 new tires. for the past couple of years I bought alot at Costco with no problems, its out of the way for me but well worth it. I did write a letter to BJ's and never got a reponse just a lot of junk mail for renewing my membership.

ComplaintsBoard
G
10:15 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

BJ's Wholesale Club bad service

In an effort to get my business, BJs sent me a free trial membership card.The card says " No Risk BJ's Trial Membership for a minimum of 60 days." The offer expires on 7-9-07. Along with the card there was a list of BJ's outlets where the trial membership can be redeemed. One of these outlets was in College Point, Queens, New York. When I drove there to obtain my free trial membership, they gave me a song and a dance, trying to sell me a membership for $45. I insisted that the card and the letter emphasizes that it was a free 60 day trial membership. The manager was called upon and she insisted that their BJ's does not give free trial memberships. Well then, why was the address of her BJ's outlet included on the letter I received offering the free trial membership?

Read full review of BJ's Wholesale Club and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
N
N
nikki8928
US
Aug 10, 2011 3:22 am EDT

cause its a scam just to get you in the door i worked their an they treat their employees worse then the customers its sad it really is

P
P
Perry Michael
US
Jun 06, 2010 4:26 pm EDT

Copy of the letter I sent to them in regards to BJ's in Farmingdale: "I was in today to sign up for a 60 day promo. I have used these in the past, but denied this time even though it has been years since I last time. I am more upset at the way your customer care people handled me in such a rude and disdain manor. I own a 15 million dollar company (which really makes no difference) and if any of my staff were to treat anyone in the in the manor that I was treated they would no longer be part of my staff. Please remove my name from all of your mailing lists, I have no interest in patronizing your company."

They should train their staff no to judge a book by its cover! They can keep their products, there are plenty of other places on Long Island to shop and get better prices.

BJ's Wholesale Club Reviews 0

Looks like BJ's Wholesale Club has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent BJ's Wholesale Club, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About BJ's Wholesale Club

Screenshot BJ's Wholesale Club
BJ's Wholesale is a leading membership-based warehouse club that offers a wide range of products at affordable prices. With over 200 locations across the United States, BJ's Wholesale has become a popular destination for shoppers looking to save money on everything from groceries to electronics.

One of the key features of BJ's Wholesale is its membership program, which provides customers with exclusive access to discounts and deals on a variety of products. Members can save up to 25% off grocery store prices, as well as enjoy discounts on gas, travel, and other services.

In addition to its membership program, BJ's Wholesale also offers a wide range of products across multiple categories. From fresh produce and meats to electronics and home goods, customers can find everything they need at BJ's Wholesale. The company also offers a variety of services, including optical, tire, and photo services, making it a one-stop-shop for all of your needs.

BJ's Wholesale is committed to providing its customers with high-quality products at affordable prices. The company works with top brands to offer a wide selection of products, and it also offers its own private label brand, Berkley Jensen, which provides customers with high-quality products at even lower prices.

Overall, BJ's Wholesale is a great option for shoppers looking to save money on a wide range of products. With its membership program, wide selection of products, and commitment to affordability, BJ's Wholesale is a top choice for budget-conscious shoppers.

Overview of BJ's Wholesale Club complaint handling

BJ's Wholesale Club reviews first appeared on Complaints Board on Nov 22, 2007. The latest review Southington CT BJ’s was posted on Nov 17, 2024. The latest complaint Service received was resolved on Jan 26, 2023. BJ's Wholesale Club has an average consumer rating of 1 stars from 480 reviews. BJ's Wholesale Club has resolved 13 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.9
251 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. BJ's Wholesale Club Contacts

  2. BJ's Wholesale Club phone numbers
    +1 (800) 257-2582
    +1 (800) 257-2582
    Click up if you have successfully reached BJ's Wholesale Club by calling +1 (800) 257-2582 phone number 7 7 users reported that they have successfully reached BJ's Wholesale Club by calling +1 (800) 257-2582 phone number Click down if you have unsuccessfully reached BJ's Wholesale Club by calling +1 (800) 257-2582 phone number 14 14 users reported that they have UNsuccessfully reached BJ's Wholesale Club by calling +1 (800) 257-2582 phone number
    Member Care
    +1 (866) 425-7932
    +1 (866) 425-7932
    Click up if you have successfully reached BJ's Wholesale Club by calling +1 (866) 425-7932 phone number 1 1 users reported that they have successfully reached BJ's Wholesale Club by calling +1 (866) 425-7932 phone number Click down if you have unsuccessfully reached BJ's Wholesale Club by calling +1 (866) 425-7932 phone number 1 1 users reported that they have UNsuccessfully reached BJ's Wholesale Club by calling +1 (866) 425-7932 phone number
    Online Shopping
    +1 (877) 832-4888
    +1 (877) 832-4888
    Click up if you have successfully reached BJ's Wholesale Club by calling +1 (877) 832-4888 phone number 0 0 users reported that they have successfully reached BJ's Wholesale Club by calling +1 (877) 832-4888 phone number Click down if you have unsuccessfully reached BJ's Wholesale Club by calling +1 (877) 832-4888 phone number 0 0 users reported that they have UNsuccessfully reached BJ's Wholesale Club by calling +1 (877) 832-4888 phone number
    Tech Advisors
    +1 (844) 268-8093
    +1 (844) 268-8093
    Click up if you have successfully reached BJ's Wholesale Club by calling +1 (844) 268-8093 phone number 0 0 users reported that they have successfully reached BJ's Wholesale Club by calling +1 (844) 268-8093 phone number Click down if you have unsuccessfully reached BJ's Wholesale Club by calling +1 (844) 268-8093 phone number 0 0 users reported that they have UNsuccessfully reached BJ's Wholesale Club by calling +1 (844) 268-8093 phone number
    EASY Renewal
    +1 (888) 743-2735
    +1 (888) 743-2735
    Click up if you have successfully reached BJ's Wholesale Club by calling +1 (888) 743-2735 phone number 0 0 users reported that they have successfully reached BJ's Wholesale Club by calling +1 (888) 743-2735 phone number Click down if you have unsuccessfully reached BJ's Wholesale Club by calling +1 (888) 743-2735 phone number 0 0 users reported that they have UNsuccessfully reached BJ's Wholesale Club by calling +1 (888) 743-2735 phone number
    BJ’s Travel
    +1 (800) 934-1204
    +1 (800) 934-1204
    Click up if you have successfully reached BJ's Wholesale Club by calling +1 (800) 934-1204 phone number 0 0 users reported that they have successfully reached BJ's Wholesale Club by calling +1 (800) 934-1204 phone number Click down if you have unsuccessfully reached BJ's Wholesale Club by calling +1 (800) 934-1204 phone number 0 0 users reported that they have UNsuccessfully reached BJ's Wholesale Club by calling +1 (800) 934-1204 phone number
    Wellsley Farms / Berkley Jensen
    +1 (844) 700-8473
    +1 (844) 700-8473
    Click up if you have successfully reached BJ's Wholesale Club by calling +1 (844) 700-8473 phone number 0 0 users reported that they have successfully reached BJ's Wholesale Club by calling +1 (844) 700-8473 phone number Click down if you have unsuccessfully reached BJ's Wholesale Club by calling +1 (844) 700-8473 phone number 0 0 users reported that they have UNsuccessfully reached BJ's Wholesale Club by calling +1 (844) 700-8473 phone number
    Tire Center Customer Care
    +1 (855) 269-1622
    +1 (855) 269-1622
    Click up if you have successfully reached BJ's Wholesale Club by calling +1 (855) 269-1622 phone number 0 0 users reported that they have successfully reached BJ's Wholesale Club by calling +1 (855) 269-1622 phone number Click down if you have unsuccessfully reached BJ's Wholesale Club by calling +1 (855) 269-1622 phone number 0 0 users reported that they have UNsuccessfully reached BJ's Wholesale Club by calling +1 (855) 269-1622 phone number
    Perks MasterCard
    +1 (844) 271-2535
    +1 (844) 271-2535
    Click up if you have successfully reached BJ's Wholesale Club by calling +1 (844) 271-2535 phone number 0 0 users reported that they have successfully reached BJ's Wholesale Club by calling +1 (844) 271-2535 phone number Click down if you have unsuccessfully reached BJ's Wholesale Club by calling +1 (844) 271-2535 phone number 0 0 users reported that they have UNsuccessfully reached BJ's Wholesale Club by calling +1 (844) 271-2535 phone number
    Perks World MasterCard
    +1 (774) 512-6802
    +1 (774) 512-6802
    Click up if you have successfully reached BJ's Wholesale Club by calling +1 (774) 512-6802 phone number 0 0 users reported that they have successfully reached BJ's Wholesale Club by calling +1 (774) 512-6802 phone number Click down if you have unsuccessfully reached BJ's Wholesale Club by calling +1 (774) 512-6802 phone number 0 0 users reported that they have UNsuccessfully reached BJ's Wholesale Club by calling +1 (774) 512-6802 phone number
    Media Contact
    +1 (774) 512-7425
    +1 (774) 512-7425
    Click up if you have successfully reached BJ's Wholesale Club by calling +1 (774) 512-7425 phone number 0 0 users reported that they have successfully reached BJ's Wholesale Club by calling +1 (774) 512-7425 phone number Click down if you have unsuccessfully reached BJ's Wholesale Club by calling +1 (774) 512-7425 phone number 0 0 users reported that they have UNsuccessfully reached BJ's Wholesale Club by calling +1 (774) 512-7425 phone number
    Media Contact
    +1 (508) 651-8661
    +1 (508) 651-8661
    Click up if you have successfully reached BJ's Wholesale Club by calling +1 (508) 651-8661 phone number 0 0 users reported that they have successfully reached BJ's Wholesale Club by calling +1 (508) 651-8661 phone number Click down if you have unsuccessfully reached BJ's Wholesale Club by calling +1 (508) 651-8661 phone number 0 0 users reported that they have UNsuccessfully reached BJ's Wholesale Club by calling +1 (508) 651-8661 phone number
    Fine Jewelry
    +1 (412) 481-6733
    +1 (412) 481-6733
    Click up if you have successfully reached BJ's Wholesale Club by calling +1 (412) 481-6733 phone number 0 0 users reported that they have successfully reached BJ's Wholesale Club by calling +1 (412) 481-6733 phone number Click down if you have unsuccessfully reached BJ's Wholesale Club by calling +1 (412) 481-6733 phone number 0 0 users reported that they have UNsuccessfully reached BJ's Wholesale Club by calling +1 (412) 481-6733 phone number
    More phone numbers
  3. BJ's Wholesale Club emails
  4. BJ's Wholesale Club address
    25 Research Drive, Westborough, Massachusetts, 01581, United States
  5. BJ's Wholesale Club social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 17, 2024
  7. View all BJ's Wholesale Club contacts
BJ's Wholesale Club Category
BJ's Wholesale Club is ranked 1 among 26 companies in the Wholesale category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.