BJ's Wholesale Club
Reviews and Complaints

We booked a family vacation which totaled $4800. No complaints on how the travel worked or with the before service. I did not contact them during the trip.

We were promised a $100 gift card which did arrive last week. The thing is the information that came with the card stated that if you had $4000 - $5000 in costs you would be eligible for $150. Guessing there was no way the fees and taxes should be equal to $800 we called. After a half an hour wait, the representative could not help us and sent the inquiry up the food chain.

Two days later they came back stating the pre-tax and fee price was $3900, so $100 is correct. Let's just say that I am incredulous. Fees and taxes nearly 25 percent? A little stiff.

BJs Travel should list the actual cost and then the total cost for full disclosure.

Stay Away. Terrible customer service. Caution: Credit Card Cheating, they setup the credit card without asking. no store manager showed up when customer complaint. I don't want to purchase anything from its store.

I never want to be a member of BJ's again. We visited the BJ's wholesale in Dedham, Mass on January 14, 2018 with my family. I told the customer service that we want to join its membership. The employee Mr. Brickman asked my driver's license, last 4 of social security number and salary. After I told him my salary, I felt that it was wrong. I told him that I want a membership card only, I don't want a credit card, but he did without my permission. I asked to talk to a store manager. We waited more than 15 minutes, there was no store manager showed up.

Finally, I went to the cashier's area talk to "Bernardo" a font line supervisor of cashier. He told me that membership card and credit card are totally different. It does not need the BJs credit card for its membership. They already approved a BJ's Mastercard to me, but no store membership card to me.

I did not sign anything, I did not even fill out any paper application. they already approved the credit card. I didn't even have opportunity to stop the credit card. I never asked a credit card.

This BJ's gas station used to be a fine example of efficiency and great prices. Unfortunately some sort of upgrade was just completed resulting in what must be the SLOWEST gas pumps in all of New London County.

I asked the attendant about the issue, mentioning that the last few times I filled up at the station the pumps seemed abnormally slow. She said she didn't know anything about it, she was just filling in for someone. She seemed annoyed that someone had the audacity to question the slow pumps.

If you need a quick fill up avoid this place.

If I could give BJs less than one star rating, I would.

The facts:
First time customer. Ordered two line items (online) on a Saturday morning.
Sent a message to Bj's CRM system as a return mail, deleting one of line items two hours later.
Repeated the same delete message on Tuesday (it was Labor Day weekend), before any shipping notice arrived.

Company ignored my first two messages, claimed they never received them.
BJs responded on my third contact, by advising me to refuse shipment.
That was impossible. Pre-paid shipments/deliveries are just left at the door.

Contacted their chat line on the next business day after shipment arrived. Explained all this and was issued an RA, plus "no shipping fee" promise of by service rep (Manley).
(Think : Amazon returns.)
Unfortunately, the promised UPS shipping tag wouldn't open.

The next day, I contacted BJs through their chat line again.
I was then told that Manley had made a "mistake" and there were no provisions for my "buyers remorse".

Long story short ... I just terminated the chat at that moment.
There are other sad details in all this, but suffice to say BJs has affirmed its one star rating.
This is not about the $$. Its about horrific "customer service", at every level.

My strong advice is : Unless you are confident you will NEVER EVER need actual customer service, AVOID BJs at all cost!
(I suspect its offshore, but lack proof of that)
I can confirm however, that the inner works of their "customer service" department is a slo-mo speed train wreck!

Am so disgusted by this brand.. My baby has huge rashes on his butt do to this brand of diapers... I bought a box of 180 diapers from bjs last week 10/29/2016 I spend 43. Dollars for all this diapers.. And I m so desperate to get my. Money back... I don't have words to explain how much pain my. Baby has going thru for the bad quality of this product..

Someone please get back to me.. Please check this picture it's my baby on his 3 day with huge rashes... My baby never experienced this... Only when I switch to huggies... I need. My. Money back am a single mother and I need to get someone to respond me. Back...

Booked cruise thru BJ's Travel, and had issues on our cruise.
Could not get ahold of BJ's Travel when I called their number, only options were to check on a existing reservation or make new reservation, eventually got ahold of them after a person working for BJ's Wholesale Club forwarded my complaint to them.
Played phone tag with BJ's Travel for a week, last call I made was on 9/19/16, leaving my name, my complaint, my home & cell numbers.
Today is 10/9/16, never got back to me again.
IF your looking for service after the sale, I did NOT get any service at all.
Will never use BJ's Travel AGAIN.

I have used the services of BJS Auto Sales. I have paid the full sum for the services and the company started to take money from me. I haven’t noticed it before, but the company took huge sum of money from me. I don’t have any thoughts of how to return money back. I need someone’s help or advice. Please, post comments.

People, don’t book anyflights-hotel packages through the company BJ’s Travel. We booked such package, but the company didn’t book the tickets to correct airport. When we got the tickets and found out that it was wrong airport, the company refused to help because it was too late already. But we arrived to the airport and it 4 hours away from the hotel. It was inconvenient.

We came to the company Bjs Neat Travel and asked to book two rooms for us. The total sum was $260 and this sum was taken promptly from our account. But we received the confirmation email through the email, but there was only one room indicated. We contacted them and told that they booked wrong amount of rooms for us, but they refused to listen to it. As well as they could find the proof of our payment at all. Real rip off.

BJ’s does not take care of their management staff. They are expected to work horrible hours. Their is this woman located out of Toms River. Her name is Lori. She is just beyond brutal. She had a manager go out on stress. He could not handle her mentally. She is verbally so abusive to her managers. I am just a family member that has listened to this. I have been witness to her text that are horribly abusive. She sends drunk text email and especially drunk text messages at all hours of the night.

She hides beyond the fact that she had cancer and hurt her leg. We all sympathize for whatever she has gone through. But she never comes out to help and stays home and barks orders. No…I take that back…she is so verbally abusive to everyone…that they are afraid of her. This is intimidation. I have been around all of the managers. Everyone is afraid for their jobs. Tough time. Tough economy. It has many of us wondering why BJ’s …knowing her behavior…would allow people to be treated this way. No one wants to say anything. They are all frightened of their jobs. But this particular manager has truly taken advantage of everyone and does not lead by leading.

We were in BJs and there werent enuff ppl to show us around the electronic products. WE waited there for a very long time and then finally after we asked abt 6 times someone came to help us! It was very irritating

I'd like to voice my opinion about the Bakery Dept at the Bj's Wholesale Club in California MD. For starters, i purchased a birthday cake for a co worker, everyone's ready to sit down and cut the cake, and to our disbelief a dead fly is stuck on the side of the frosting. I return the cake to the store and ask to speak with a manager. After waiting about fifteen minutes at the customers service desk, he calls and asks the attendant what the problem is. She explains the situation and he give me a 10% off discount and exchanged the cake. Wasn't happy with the outcome but coworkers back at the office were waiting on my return with the cake.

And then there was the full sheet cake i purchased for our open house. I spoke with the bakery person a week before the event and brought in a picture of what our logo would be and if it was possible to do. She said there would be no problems doing our logo and that she'd see me the next week. I return to the store on the day of our open house to pick up the cake, the red logo had bled all over the cake.

And i guess the straw that broke the camel's back was my experience yesterday, my daughters babyshower cake i purchased at Bj's. As so many times before, i went in a few days early to discuss with the bakery person exactly how the cake would be decorated. We spent about a half hour drawing the picture on the back of my order form so everything would be perfect. We were putting mommy, daddy, sister, baby, one in each corner, a cloud in the middle with the babies name inside, balloons, rattles, blue airbrush on entire cake. Well let me just say that when i arrived to pick up the cake, there was no airbrush, the white cloud was sitting on top of a white cake, it looked like a clump of frosting in the middle of the cake with the babies name. The handwritting on the cloud and in the corners looked like a child wrote it. The cake looked terrible, i couldn't believe it. I asked the bakery person what happened to the airbrush and she said oh ok i can do that, like it wasn't even ordered to begin with. In a hurry as i usually am, i told her i was going up front to pay for the cake while she did the airbrush and i'd be right back. I was gone about ten minutes, came running back to get the cake and she is working on baking cookies. I asked her about my cake in a frantic and she said "Oh the airbrush gun isn't working, gonna have to call the manager and see if they can get it to work ". My reply was, yes please call a manager, that cake is not what i ordered . I waited for fifteen, twenty minutes and no manager, all along the while the bakery attendant is working on her baking, not trying to help me figure something out about my cake. Still no manager, i took a cake off the shelf, the same size full sheet cake i had ordered, and since it was already paid for took it to the door got checcked out and made it back to the babyshower after guest had already started to arrive. Guest at the shower mentioned that the cake tasted like it had been refrozen, needless to say i won't be buying any more cakes from bj's.

I am a regular shopper in bj's and spend a great deal of money there. I also paid for a membership that i am still unclear on exactly what it is i'm paying for? Could someone please tell me, the prices? don't think so, some things may be alittle cheaper, but no great bargains. The hours? don't think so, the same late hours for members as for non members.

I was in club 046 around 5:00 pm, I went to the Member Service desk to do a return on an item that I had about 15days, I didn't have my receipt, I spoke to Sharon(Manager), she was very rude to me, asking me a whole lot of questions, I don't know where she came from, she has helped me bef0re, same situation, she always has an attitude, I never won't her service again in assisting me at all, I never had no problems returning anything, Bad Service, so I will cancel my Membership, take my money somewhere else.

OK here's the deal and I'm telling it up straght and I'm not complaining about BJ's beer pong. My roommate and I have gotten 3 table from them and all have been great products. Here's an example I ordered a table back in December I didnt get it right away. I called them up to see what the problem was, they apologized for the delay and it came like 4 days later.

The tables are well built and customer service is great and whoever says different is wrong. Trust me on this people, I party almost everyday weekend I've witnessed these tables go through some abuse. All my friends say the tables look good.

BJ's was one of the worst retail experience I ever had. It was at the Watchung NJ store a few years ago. a tire salesmen went ballastic when I did not know the size tires on my car he became so rude and angry he swung open the door so hard that it hit the wall with a loud bang. he went outside to check my car, when he walked back into the building he said nothing and threw open the tire book, he was so angry I left I was actually scared. I went to customer service to report what happened and they said you look shakened up but did nothing. I asked to see the manager he said that it was hard to believe. I was dumbfounded. I left went to costco signed up for a membership and bought 4 new tires. for the past couple of years I bought alot at Costco with no problems, its out of the way for me but well worth it. I did write a letter to BJ's and never got a reponse just a lot of junk mail for renewing my membership. I will never go back to BJ's

I received a postcard with an offer for a "Free BJ's Trial Membership" a few weeks ago. It said, "No Risk BJ's Trial Membership for a Minimum of 60 Days, " indicating that all I had to do was bring my card to the Member Services Desk to activate membership. I used to have a membership but had not had one for some time, so I decided to try them again because of this offer. When I went up to the customer service desk, the clerk immediately went into a canned speech about how the free trial is only good for ONE person and is ONLY for 60 days (although the card says a "minimum of 60 days, " which I don't really understand anyway). She was clearly trying to dissuade me from this offer.

After trying to convince me to sign up for the one year membership which cost $45 (that I politely declined), she looked up my name in her computer and claimed I was not eligible for the free trial since I had been a member there once before. Nothing in the mailing indicated that you could never have had a membership there before. It had been about a year since I was last a member.

When I asked why BJ's would send the offer to me then, she readily pulled out the mailing (just happened to have one under her desk?) and pointed out that BJ's had "no idea" who they were sending it to, since they were all addressed to "Friend and Neighbor." Given how quickly she had an explanation for this, I apparently was not the first to ask that question. I had thought I received it as a way for them to woo me back since I hadn't been there in quite some time. She disputed this, saying it was only for people who had never heard of BJ's before!

She then pointed to the very fine and tiny print which stated this offer was for new members only. My understanding of a new member is one who is not a current member. In other words, you can't get 60 days for free if you already have a membership. Well, this clerk and now a second clerk started ganging up on me, trying to make ME feel as though I were trying to con them into a free membership! The second clerk, especially, was rude and tried to embarrass me for trying to get my free membership. Another customer was standing there, and she pointed to her and said, "Well, why should you get a free trial when this customer has had to pay?" Which made no sense at all. I guess I should have said, "Um, maybe because I have the friggin' free trial membership card and she doesn't?"

BJ's has gone downhill in my opinion and I will not be going back. This is a bait and switch as far as I'm concerned. You show up at their invitation and then they try to push you into paying for a membership. No thank you.

Good bye, BJ's. Hello, Costco!

I am a regular Sam's club customer -Member for the past 5 years.
I wanted to try BJ's wholesale. I would horrible customer service.I had that feeling when I entered and never felt my intutions would become real there.

we were just looking at the camera section, when we pulled lightly the belt was a worn out elastic and it triggered the burgalry alarm.

Infact we did not move from the area, we were waiting for assistance .The store Incharge person had the nerve to come and show his face at us. He was as if why the heck we disturbed him. He did not have the courtesy to ask the basic question -" Can I help you".

I told him the cameras were nt working, the look and facial gestures were worse. He said it was burglary alarm and did not care whether we had to purchase the cameras or what and his answers were quite alarming and bad. I wanted to just get out of the club and not buy anything. he hasnt realized nothing comes for free - I bought there for 135 $ - My had earned money.

The workers there have to learn smile and good manners.

This BJ's club is in RT 17 - New jersey East rutherford.

That was my first shopping and I will never shop BJ's unless they have a clean training of what is customer service.
Zero customer service.

Staff everyone.I will never shop this Bj's again or any other BJ's.I will not renew this temp membership also.

In an effort to get my business, BJs sent me a free trial membership card.The card says " No Risk BJ's Trial Membership for a minimum of 60 days." The offer expires on 7-9-07. Along with the card there was a list of BJ's outlets where the trial membership can be redeemed. One of these outlets was in College Point, Queens, New York. When I drove there to obtain my free trial membership, they gave me a song and a dance, trying to sell me a membership for $45. I insisted that the card and the letter emphasizes that it was a free 60 day trial membership. The manager was called upon and she insisted that their BJ's does not give free trial memberships. Well then, why was the address of her BJ's outlet included on the letter I received offering the free trial membership?

I was discharged from this employment strictly to cover up complaints i had made about race & sexual referencing being committed by some of the Night Shift employee's and their Night shift manager... As the workforce was being reduced to enhance the company's profits, the extra amount of work load was being trusted upon those that the night manager did not like OR was not giving HIM specific " favors "... Some of the favors included such things as bringing him meals quite regularly and being accomplice to some of the thefts that were being committed during the night shift FOR exchange of overtime hrs that the accomplices did absolutely nothing but sit and chat with said manager.. When hearing about these complaints, said manager would file a complaint that those of US that were taking up all the extra work were not doing what he was telling US WE needed to do while the others would just stand around & chat for nearly 60% of the night... To save face and the managers position several of US have been terminated with the reason being that WE were not showing the needed improvement per said manager...