BJ's Wholesale Club
Reviews and Complaints

We received our march statement, which included a $30 fee from Capitol 1. When we inquired, they said that charge was for LATE FEE from Jan. We are never late on our payments. We have contacted Capitol 1 a few times and they refuse .. to take the charge back. This apparently happened during the transition from Synchrony. We got NO help from BJ's on this matter. Frustration and wasting more time and energy on this, we paid this fee. We WILL be looking for another local warehouse that will take our $$ and pay THEM in full monthly. It's sad that BJs will allow this to happen and wash their hands of any assistance. OH...social media comments on both BJS lack of support and Capitol 1 thievery will follow

I can't seem to keep signed into the BJs app and now I can't even log in so I'm unable to clip or use any coupons. Looks like many people are having the same issue. When will this be resolved? It has been like this for weeks. I did uninstall and reinstall and it worked for the first time I went in but now back to not being able to login again. HELP!

I had bought a set of tires in the Wallingford Ct store last year. I saw a screw in my tire on Monday March 27th around 2 pm. I went to the BJ"s store to have someone put a plug in my tire. There was 1 man behind the desk with no customers and no cars in the bays. I asked him if he could pull a screw out of my tire. He said" i am here by myself and i can make an appointment for Friday"

REALLY... Clearly i understand employees are hard to get these days. I expected to wait maybe an hour but not 5 days. i went up the road and found a private tire store and they put a plug in my tire in less than 5 min. and 20 dollars. they did'nt even have to take the tire off.. How about that. I am sooo frustrated and disappointed with your customer service in your tire dept. What good is you tire protection plan when i have to go somewhere else to get Service?

Dave P

i had a delivery of groceries from bj's today 3/26/2023 they were left on my sidewalk by a driver named Baris around 1pm they were scattered all over the sidewalk baris rang the door bell and ran to his car i saw him leaving i could'nt beleive the way my groceries were left it has never happened and i hope in the near future it doesn't i want this situation resolved as soon as possible

We have been buying Lactaid Fat-free milk for years at North Haven BJs Store.

Recently this store started to offer only very small amounts of this product and it runs out within hours while many loyal customer/members are left without.

The people and management at the store have no reason why. They know many people are angry with you and are very upset with BJs now.

We are told that it's coming and are told to call first but either we are told it is gone or the STORE RARELY ANSWERS the telephone! It is in demand to follow such inexcusable treatment.

We remind you just how rabidly BAD news travels and how far?

3/20/23 3:38PM Jozef Knop

I was recently employed by BJ's Wholesale Club in Quincy MA. I had issues where i was singled out/ discriminated against while my peers of similar race to the management were not bothered at all. I was terminated and I dont even understand the reason why. The management said it was my second offense which i didnt get to defend myself about. I am curious what my first offense was as t was news to me that i had a first offense. All of that aside, I am trying to apply for other jobs and considered unemployment but i dont know the reason i was fired. I have received no help from the management at the Quincy store. It is impossible to speak with someone to resolve my issue.

My husband went to the BJ's in Torrington to replace 4 tires on our car today. He paid for the tires and then the Technition magically realized the tires he paid for on sale with an additional discount bringing them to a little under $600 with installation, suddenly won't fit our car. In addition, they can't get ANY tires in under the sale price at anytime in the near future. So he was directed to the website to purchase different tires at twice the price and with an $80 installation fee. This is classic Bait and Switch which is highly illegal. I have spent my last dime at BJ's and will be consulting a Class Action Frim that I hope will sue this company into dissolution. The Techs in the stores are very pleasant, but the ethics of the Corporation are deplorable.

Hello. On 2 occasions I have installed a new 3 gallon jug of berkley and jenson water only to have the entire bottle empty onto our kitchen floor while we slept. The plastic is brittle and easily leaks. Multiple times I have been in your store to purchase water only to find that many of them are leaking in the aisle, and have difficulty selecting one that is intact. Obviously on 2 occasions I did not select an intact bottle because our kitchen has been flooded. You have no idea what 3 gallons of water looks like when spilled across a home 's floor. I'm a frequent BJs shopper and am so disappointed in this experience. I can no longer purchase water from your store and will have to search elsewhere. The last leaky 3 gallon bottle I purchased was on 2.10.23 at club 153.

it is a continued issue regarding the gas pumps in Wallingford, CT. Today 3 pumps were conned off. The location in North Haven seldom has one pump conned let alone 3. Does Wallingford have a pump maintenance issue? this has been an issue for the past year or more. The members deserve better form BJS

lines for gas are very long! Do you agree that members should have to wait in excess of 15 minutes to purchase gas?

I have been trying on-line to get my discounted membership for renewal (membership # [protected]) and every time i am in your web page to pay my renewal it changes from $25.00 to $55.00 . Is this a trick? so you can pay $55.00?. I think i will not renew my membership if is $55.00. I am going to remain with COSTCO and SAM's membership only. Thank you very much.

My name is Camille Brown and on 11/10/22, I purchased four (4) new tires with installation from the BJ's in North Brunswick, NJ. Within the last month in a half, I have noticed that my car has been making noises but recently the noises have become louder. I took my car to a mechanic shop today on 3/6/23 and was told by the mechanic that the lug nuts on my tires were loose. He said I was missing five lug nuts and the remaining were loose. He said that it was a good thing that I brouught the car in when I did because the tires would have come off. BJ's tire center was the last place that touched my tires. I have wheel locks on my vehicle, so it couldn't have been nonone else. Apparently, BJ's didn't tighten the lug nuts well enough when they installed my tires which caused some of the lug nuts to fall off over time. This incompetence could have caused me to have a accident or worse. My email address is [protected]@gmail.com

To who may concern.today BJ's with out any my permition at all that I called stealing from me and any other costumer that is a fraud.if i didn't check my bank account like I do every morning I will be paid to the bank $35.00 for each account overdraft that will be $140.00 that BJ's not going to renbuls to me.next time they do it again i will be going to any TV CHANNEL IN CT AND BRING THE COMPLAINT TO THE NEWS.BELEVE ME.

We opened a BJ's credit card after reviewing the perks offered back in July when a new store opened near us. We used the card a couple of times then we received a late notice stating we had not paid with interest and late fee included we immediately called Commenity which is your credit card provider and informed them that we had paid our September bill and could not understand why they said they had not received it. They indicated in order not to show bad credit even though we paid we needed to pay again. Total amount of $290.11 and they removed the late fee and interest and indicated they would investigate the matter. After 3 months we received a letter indicating they had closed the dispute with no resolution. We reopened the dispute and went to our bank to get a copy of the check the bank had sent when reviewing the bank check we noticed that our account ending in 3383 was posted on the front of the check however the back of the check where apparently Commenity posted the check ended in account number 3353. Seemly a simple error to correct. We have called dozens of times spent hours on the phone with various customer service representatives only to be disconnected put on indefinite hold and various other frustrating exchanges and still no resolution. We have gone into our local Port Charlotte Fl store and spoken with the Assistant Manager on several occasions who informed us due to all the trouble BJ's was having with Commenity that starting in March they would be changing Credit card companies. He indicated he had emailed his regional manager and still had no resolution. My husband and I call every week for an update and still no resolution we will be in March tomorrow and they have had our 290.11 since October while that may not seem like much money the frustration and lack of accountability on the credit card company and BJ's is unacceptable. I can assure you I will steer any and all friends and family away from this company as they don't stand by their customers. I even suggested just give us a store credit but still nothing

I purchased a sectional sofa that stated White Glove Delivery, assembly and discard trash, told them to cancel if it was not White Glove, they dropped 600lbs of furniture on two pallets in my driveway, last thing I wanted to deal with was this, after multiple emails and phone calls a week later they offered a $40 credit, I have looked at multiple websites that charge $199-$249 for white glove on a sectional sofa. It’s insulting that they offered me that amount for 3 hours of very hard work and pain.

BJs advertise on their website, where your membership renewal is stored, this Military and Veterans offer for 25% off membership. You have to verify through the government website IDme.gov to prove your military service. It's a lengthy process but in the end, I was verified and was given a price of $40.00 to renew my membership. Remember I did all of the process on BJs website. One day later, I check my bank account and BJs had deducted $110.00 from my account for renewal. When I called, the rep asked me if I had a screen shot of the military discount I referred to. I was asked to prove to her BJs offered this promotion! I immediately demanded the membership be cancelled and my money be refunded. I demanded emails be sent to prove this conversation had taken place. Then I researched the offer and found proof BJs does advertise this promotion but will not honor it nor document it under your membership profile. The scariest part of all this it seems IDme.gov is in on the scam!

I am so disappointed in learning that BJ'S in Seekonk, MA is changing credit card companies. However, the bad news is that the cards aren't available until late February or early March.

This means that as a card paying member I am unable to take advantage of the 10 cent and added 5 more cents off of the gas prices membership when I paid for the more expensive membership.

How unfair to not figure out a way for members to be able to take advantage of this benefit?

And it takes TEN or more WEEKS to process new credit cards? Really?

I'm letting everyone I know learn of this grave mishap that should not have happened in the first place.

Hi my Name is Michelet Lauture and Sandra Lauture I'm filling this complaint because today my wife and I and also my two children's went to bj's today as I drop off son first to go get some minor grocery after that my wife went inside bjs' with my little daughter so she can accompany my son to get some more groceries. After they finish shopping they went to the self-checkout line to pay as she already processes to use the self-checkout machine. One of the bj's assistant told my wife she shouldn't be on this checkout line because it's only for costumer with 20 or 22 items only should be on the service line checkout. Remind you, my wife had already started to process her groceries on that machine way before she had told my wife that. After that, she stay and observe my wife on the self-checkout machine until she had finish scan and paid. My son got the reception and give it to my wife. The lady that was observing my wife and my children's she tokes the reception from my wife wanted to recheck and counted all items that was on my wife cart servals time like three times. Like my wife and my children's had stoles something inside the store. My wife and my children’s were so embarrassed and humiliated inside bj's. Store when they came out bj's I was waiting for them at the parking lot my wife and my children's was crying so I had asked them what happen that's when she told me the situations. So I ask them to go back with me inside bj's store so I can get to the bottom of it. I had spoken to the store manager Joseph Bakalar and also spoke to the store front end management her name is Donna M. I had addressed my issue with them regarding this incident the name of the lady that was observing my wife and my children is Mrs. or Miss May. My and I believe she was very prejudice and very unprofessional.