BJ's Wholesale Club
Reviews and Complaints

On September 25, 2022 at approximately 4:30pm at BJ'S gas station is Hialeah Fl. I was racially profiles and refused gas at pump 12 after several hispanic customers had gotten gas. The attendant named Silvia and another younger associate. Came out of the booth walked over spoke to the hispanic lady at the pump didn't ask for proof of her being an employee then walked over and placed a cone blocking off the pump. I was told by Silvia the pump is for employees only. There was about 50 cars waiting for gas due to a hurricane coming. I asked for the number to corporate office Silvia refused to give it saying she didn't know the number then she went back into the booth. After making another line I spent almost 45 min to get gas as I left I noticed any and everyone using pump 12 for gas with noone monitoring to ensure only employees used the pump. I am asking BJ'S contact me before I take this to the BBB

September 20, 2022

The deli department staff and the manager (Luis no one was able to provide his last name) of the subject BJ in Miami, Florida simply do not answer the phone, they put you on hold for endless hours and do not give the member service I'm paying for. I have called today about 10 times from 10 in the morning to 1.30 pm to ask a simple question: if a cheese that has been ordered for 2 weeks arrived so I don't have to take the long drive and find they don't have it. It is downright unconscionable and unprofessional that NO ONE answers the phone which one assumes would be part of the job description.

Can SOMEONE take a look please and contact this BJs?

Thank you!

Illegally fraudulently charge me unused credit card . Rate go down ( credit rate) Orher banks start closing my credit cards . After 3-4 month I realize- Bj make false reporting about my nonpayment . But I never use my card ? Did open dispute , all must be in writing . Slow. HSBC bank close my account ; because of BJ reporting in credit companies) WellsFargo downgrade it- because of BJ reckless , non professional business in finance field.

I shop at the Bjs on Kirkwood highway in Elesmere Delaware on Sunday September 18th and while checking out the cashier scanned my membership card and something popped up on the screen which he hit a button. I asked him what was it that he hit and he acted like it was nothing. Today Monday September 19th I get an email saying thanks for signing up for automatic renewal. I called the store and asked for a manager and someone saying he was Bob the manager came to the phone and said that it was probably an accident. It was no accident I asked him what he hit. This isn’t the first time this has happened at that club.

It is fraud to approve charges to someone’s bank account without their permission.

This is Robin Hudson

Member ID [protected]

My receipt has cashier 304842

Please feel free to reach out to me

[protected]@gmail.com

Order Date 08/22/2022 - #[protected] -

Berkley Jensen St. Augustine 6-Pc. Deep Seating Set - Beige furniture is supposed to be designed for outdoor use, however, sustained damage after 1 day following delivery. Cushions have water marks. Also, Ottoman is not level, as it doesn't sit straight on leveled ground. Wicker on all pieces is unraveling.

Berkley Jensen St. Augustine 6-Pc. Deep Seating Set - Beige

290678

$2598.98

1

$736.03

Tracking Number

[protected]

Today in store in Dowingtown pa approx 10 am my husband and I went to shop my husband is a 💯 disabled vet with Parkinson’s and unable to walk long periods there was no available scooters available only 2working and being used two broken which have been for the past years!always told they are always rerequesting parts SHAMEFUL ! Waited approx 30 min still no cart so I got the things need then left another disabled person was waiting Also SHAMEFUL

My account was closed because they could not charge the credit card they had on my records. I didnt want to renew so the clising if the account was appropriate. But in May of this year I recived a letter saying the account was closed and charged-off. So their membership fee is regularly $55. But apparently closing an account involves a higher fee than the membership so they sent a charge of $154.23 to a colection agency called Midland Credit Management. So they are charging be in retaliation for not renewing my membership. This is outrageous and I hope they can delete the charge and the collection efforts. Thank you in advance.

I shop at the Bjs wholesale in Mechanicsville Virginia off Bell creek road. I bought a twin pack of Kings Hawaiian original hawaiian sweet rolls yesterday, 9/9/2022. The date on the package says they are good till 9/16. When I opened them up today, the top pack had mold and half of the ones in the bottom pack were hard as a rock. The packaging had no visible tears or damage and they had been sitting on my counter since 7:30 last night when I got home from Bjs.

I walk into a Bj's Whole club on 7/22 and started a member ship. I paid cash and did not attach my debit card. on 9/22 I was charge a membership fee of $55 again. The custom service represented that i spoked to on 9/9 Melody Santos stated that it was a automatic fee. When I ask her about it she was not able to explain how this took place. On 9/1 when I spoke to represented Luis Angel he was suppose to have put a ticket in for the mistake that was made by Bj's. Now I was told by Ms Santos that I have to wait another 7-10 business days for a refund. I am still confuse and the question have not been answered to how was my card info provided when I never used my card.

The items arrived on Wednesday 9/7. I set it up and noticed that by 9/8, the frame of the sofa has already started to warp. It is outdoor furniture and I expected that it would be able to withstand the elements for a long period of time. Did not expect it to warp after only one day.

I would like to keep the furniture, as it was purchased for a specific upcoming occasion. However, I am disappointed in the quality.

I requested return of a refund which was sent to BJ's credit card from a dental company for $3,000+ around August 26, 2022. The woman helping me indicated she would request a check which I would receive in 7-10 business days. I called on 9/7/22 requesting the status of this check and was initially told that the check had not cleared when the original request was made and the process would have to start over with a 21 day expectation of the refund. The manager told me that BJ's had some computer issues and the original request was deleted. This was not my mistake yet they are making it that way. I need the money to pay dental work at another company and was told there is nothing that could be done to expedite this payment. This will now be close to 2 months waiting on this refund which is my money, not BJ's. This is ridiculous. I will not renew my membership and will tell my friends and neighbors to stay away from BJ's with this kind of business practice. It should not be this difficult to get my money back.

I took my truck to BJ's to have my tires check out because there was a slow leak. I brought my tires there that's why I went back to BJ's. Turn out that your guy put on one of my tires back on wrong. The nut was put on crooked and it strip the bolt hub. I went back because I had a nail in that tire and he couldn't get the tire off. So I had to take it to Nissan to get it fixed and it cost me $380.96 to get it repair. I will never every go back to BJ's tire again. He needs to refund me the $380.96 back because it was his fault. This happen on 5/29/20222

Thank you

Wanda

I was sent an email about summer clearance. The sale price was listed at $709 but when I put it in the cart the numbers would change to $1100. the original price was $1300 I know this because it was on the original sales page and becauseI almost bought this item 3 months ago. When I put it in the cart it changed the original price to $1600.

Called to complain and was told that they could not change the price listed. I sent screen shots of me on the website with the price of $709 they told me they don't know what to say that's the price.

ticket #5952777

The email was unsolicited by me and there for is false advertising and you should honor the price.

Also this is not a situation where the add expired i tried to purchase the first day.

We went to BJ's in Modesto on 8/4/2022. We love BJ's!

First off, We had our names on the wait list to save time. When we got there, the restaurant was almost empty and many tables all set up & ready. We were told to sit down up front and it would be a wait of 10-15 minutes? The couple after us were told the same thing = she grumbled, "How can that be? The place is empty?"

After we sat down and gave our orders, (4 of us) all seemed fine. Our son-in-law waited for his dinner salad, but out come all the dinners instead. After starting to eat, our waiter never comes back, so we finally flag down another waiter . After 5 minutes or so --after our son-in-law finishes his bison burger, there comes his salad:( (finally)! I order my pisookie for dessert. But then I flag down out waiter because once again it is taking sooo long. I tell him to pack it "To go" he says he can not do that, it is too late. Several minutes later it finally came. We ask for "to go' boxes, but the cookie won't come out of the pan. I did plop the ice cream into a container, but had to take the cookie, metal pan and all! The next day we had to bring the pan back which is a 12 mile trip one way:(

All this should not have happened! We are used to a much better BJ's = what happened?

On my two most recent occasions to the BJS gas station in Riverhead NY 11901 I have been treated very rudely by the so called security guys who are supposed to keep the gars in order they yell at customers dress very unprofessional and like to listen to their music with earbuds. They park in handicap parking spaces or block the south side driveway making it hard to leave the lot and don't care. How about some training on customer service and dress in proper attire to reflect a professional attitude and wear a safety vest at all times. Not sit in your car and jump out time to time when traffic in the lot get crazy. Or maybe have them help customers that are having issues with the pumps not just stand there. The new style pumps recently installed are very confusing looking for the blue light when you use a credit card to push it. Your staff in the booth don't want to come out and help anyone and are very rude and dress like hobo's. Shouldn't the booth be locked when the attendant isn't in there they seem to use the dead bolt to hold the door open. That alone should be a red flag .Isn't customer service number one with your brand... They need to be trained better. This week on two occasions a young guy came out of the booth texting while a customer was asking for help with the new style pumps. From where I was sitting on 8-8-22 and 8-10-22 he didn't seem to care about your customer just his phone. And they don't seem to care if the pumps have paper to print the receipt on more than a dozen occasions especially this week I have been unable to get one and if you ask they say get in line and wait behind the cash paying customers, How about checking these machines twice a day to make this not happen so often. Maybe only take cash at a few pumps to speed things up. Cosco which I am a member too has an attendant walking around observing the customers and helping when it is needed and I have never not been left like I am a bother or had to wait for a receipt they are full of paper. Their person dresses for success and is helpful you do not have any of this at your riverhead location. COSCO also is a credit card only gas station people keep moving none of this wait for them to pay cash then go back for change. Please take all this in and help fix your location. Your Bellport BJS gas station is so clean and they come right out to help you and are dresses for success not like they rolled out of bed and decided to go to work... If it was closer I would only go there maybe they can learn from them. Customer service is something that I feel is important.

Hello my name is Adam Marrero I worked at the islandia store . During my 90 days probationary period I missed several days out sick. I normally start at 6 am til 2 pm. On the days I was out I tried calling the store at 530am no one answers. I then text my manager Allen whom never answers his calls or text and when he does it's three or four days later. On the times I missed worked I followed all the rules. But like I said no answers. I then call my lead in the produce department or George from receiving. Leaving the managers a message I was terminated because of me being sick during the 90 days mind you I missed scheduled hours because I was sick n my wife has covid, so to be on the safe side I called in letting them know she has covid n I had to take the covid 3 day test. All the managers knew that n still penalized me for it. Yet I have worked the produce department the meat department n my first review has no complaints. On top of the fact that Ms elga a manager yelled at me because she wanted me to leave my section while working alone in the produce department because by habit the scheduled employees that are scheduled to work with me call out and no one saids anything to them. I was actually sick. She yelled at me for ear pods while I was on the phone with my lawyer. My lawyer heard the entire conversation with this manager and how she treated me. Then she decides to call me to the office infront of four others to discipline me for my ear pods yet they all had there's on. Yesterday on my 90 th day they fired unjustly saying I missed too many days n that I never called or contact anyone. No warning memo or a disciplinary note .. just fired me. Well my lawyer had recorded Ms elgar s verbal abuse and a week later I'm fired . I don't want to sew all I want is my job back because I have all the evidence that I did follow the company policy. If I do not get someone to call me back I will forced to take this on a legal point. After all I have the recording n all my evidence plus twelve letters from employees n customers in details explaining how they see it n feel the unjust treatment.

This BJ's has a group of managers who only defend themselves and not the employee.

My number is [protected]

Thank you

Adam Marrero

481848

We purchased an outdoor bistro fire pit table. When it arrived one of the boxes was incorrect. Instead of getting the section that covers the propane tank and also the fire rocks we got a box with two extra chairs. I have sent endless emails. One of the emails they asked me to point out in the parts manual what was missing. I pointed that out, circled and highlighted everything with quantities and still cannot get a resolution. We just want the pieces we are missing and to send back the other two chairs. Since the section that covers the propane tank is not there BJs will be liable if anything happens to our grandkids due to this...BJs just doesnt care. I cannot even count the number of emails we have gotten saying "we have escalated this and you will hear back in 3-5 days". This now looks like just a generic email response and we feel BJs really isnt going to handle this...they just wait until people just give up. We will give up, we will cancel our membership and make sure everyone we know hears this and recommend they cancel also. Extremely ridiculous when you know what we are missing and still cannot resolve this.

we joined BJs membership where we paid a fee. Recently in a move, we learned we owed BJ,s 208.00 Calling to check they stated we had a BJ.s credit card, We have never had a mastercard. Filed dispute with equifax. trying to work with BJ.s to clear this is a REAL headache. They keep going to the Bank of the Cr Card which we dont have. Then I was told the 110. membership fee was on the card plus interest. again WE DONT HAVE A CR CARD. Tried to speak with a super to clear it up, TWICE, IM REFUSED. Today talking with BJ.s again Im told they issued a 100.00 cr to the bank. The charge was 208.00 That again wont clear our name or the hit on our credit report. THen Ive used the memmber ship card

since 9 of 2021 to date. July 21 at gas pump we are told our membeship had expired. Went into the store to pay, The gal at the counter stated, your expired. I explained I had just been told that, when did it expire? She very rudely stated, Feb 23, 2022. I ask how was I able to shop if expired, she stated, you couldnt with this card. Well I did its the only bj card I have. She was nasty. I checked my receipt it states I expire Feb 23, Today trying again to clear this, I was told my membership I paid in Feb and May 11 was refunded to the bank I dont belong to Anyone else having these problems? Im calling an attorney I dont care that I cant shop there but the fact they hit my cr report, I do care. Plus they refunded my fee to a party Im not involved with

I made my payment 7/5/2022 of 534.01 they have no record. It cleared my bank and I even gave them theTRACE ID. still nothing . I have called four times and I am still on hold over 1hour seventeen minutes. I sent daughter to get gas and she had no funds. Really its a 14, 400. limit card, And they lost the payment not me. I even told them to look under old card number. Still nothing but a $30. credit late charge. PLease get in touch with me. [protected]