BJ's Wholesale Club
Reviews and Complaints

I checked my order slip when I got home. I was suppose to receive 2 Pantene Pro V Shampoos but I only receved one Plus I ordered Three Pack of Heinz 44OZ Bottles and instead I received Three Bottles of Wesley Farms 40OZ Bottles. I want A Refund on Pro V Shampoo I didn't Receive and a Refubd on the difference betwwen Wesley Farms Brand and Heinz. Please Rectify This. My Membership Number is [protected]. My Order Number is [protected]. Thank You, Patrick Lombardo

I purchased a box of 1200 packets of sweetener a couple of weeks ago at the BJ's store in Pittsfield, MA.

I am finding a lot of packets that are sealed but there is nothing in them.

This product is not by weight, but by quantity and I am not getting my money's worth and I'm very disappointed.

The numbers on the box are:

2062D7T8 15:49

Best by 07 25 25

I canceled my Membership at the end of September because I was supposed to been able to use the 24 hour pass. While at one of your locations I made a purchase via the app and upon leaving the store patron wouldnt accept the phone receipt as proof of purchase so I went through the line and paid again with Cash at the self checkout. This syation really upset myself and my Wife and was basis of my cancelation. Besides this situation I requested a Membership refund and was told 5-7 days Iev caled 3 times since and have yet to receive my refund. This should not have taken this long period. I have been waiting almost a month and yet still no refund.

my Membership number is11444326324

Shane Griffith

The credit card company you have chosen to represent you has started a policy of apply payments first to new charges that have not yet appeared on a statement and then the remaining to the statement balance. As such they have been knowing overcharging their customers for several months and have made no effort to remedy the situation. I am contacting you in hopes you will facilitate a solution. If have already contacted the regulating agencies and if this situation is not remedied soon, I will be going public as your stockholders have a right to know you are working with a company that engages in these deceptive tactics.

Purchased premium fuel, 10/04/22, from station.

10/06, engine light illuminated and car began running very poor. Made appt. with

dealer, Antwerpen Hyundai/Genesis [protected]. Service Advisor Wayne. Car sat in my garage until 10/11 appt.

Antwerpen assessment was contaminated fuel causing damage to the injectors (4); Spark plugs (4); and engine diagnosis. Tank had to be drained and cleaned and fuel replaced.

Service Director - Andrew Deusa - [protected]

BJ's Case# 6149774

Member# [protected]

Im a huge BJs shopper since it opened in Portsmouth Ave.I do most of my shopping each week at BJs. I love special products and have been used to buying there. You have discontined 8'Oclock coffee which is the only coffee I drink for probably 40yrs. Also Giradaldi chocolate chips. If your agood cook you dont use Nestles chips. Also my Ban deoderant. I cant tell you how much I miss them. I really dont care for grocery stores. I have been so happy with BJs for carrying my products. Please reconsider bringing these back

I was at customer service at my local BJ's after shopping for my family's necessities. I needed water as I was thirsty, I went to vending machine to purchase a few bottles. I only got one as the vending machine took my money. I then asked whom do I speak to about vending machine taking my money. I was instructed to go to Richard who would help me. I got on line and waited , I had drank water I got out of vending machine and got receipt for 5 cents deposit. Making total owed .80 cents, I waited 15 minutes for "Richard" to give me .80 cents, I mentioned I had been standing waiting for.80 cents for longer than it had to take. He then finally finished transaction with help from two other store staff members. When he rudely made racial remarks tossed .80 cents, then my membership card. I was clearly upset and offended by the way I was treated period.

I purchase gas at this location at least once per week. More often than not, a printed receipt is not available at the pump. This is really frustrating as I'm one of those people who still keeps paper receipts. I just don't understand why the pump service person can't go out and refill the paper roll when it is empty. It's not like they have a lot else to do while sitting in their booth at the station. Regardless, it is very irritating to have to go over to the booth and ask for a printed receipt, particularly when other drivers are waiting in line to get gas.

I purchased 4 tires last year from your Plymouth, MA store. I stopped by today to get a tire rotation only to learn I needed an appointment. Noone was in the facility. I asked if I could wait to see if next appt cancelled and then be taken.

To no avail. The individual working simply did not want to help or assist nor did he even want to work. He was watching football on the TV.

I shopped for some food items and drove by the front tire shop on way out 30 minutes later and still noone was getting service.

Terrible!

On 9/30/22 at 6:12 pm, my wife and I were new BJ's members and had a problem at the self-checkout. When we called for help a vulgar young lady came and start accusing us of touching the machine and not knowing what we were doing in a very nasty manner. When we asked for her name to report her, she refused and walked away. So I decided to video her for proof of whom we were talking to. As we were leaving she was waiting at the exit to report to security for being videotaped. If she would have gave her name in the first place we wouldn't have to videotape her, the security guard was so displeased with her attitude he gave me the info to file a complaint

On September 25, 2022 at approximately 4:30pm at BJ'S gas station is Hialeah Fl. I was racially profiles and refused gas at pump 12 after several hispanic customers had gotten gas. The attendant named Silvia and another younger associate. Came out of the booth walked over spoke to the hispanic lady at the pump didn't ask for proof of her being an employee then walked over and placed a cone blocking off the pump. I was told by Silvia the pump is for employees only. There was about 50 cars waiting for gas due to a hurricane coming. I asked for the number to corporate office Silvia refused to give it saying she didn't know the number then she went back into the booth. After making another line I spent almost 45 min to get gas as I left I noticed any and everyone using pump 12 for gas with noone monitoring to ensure only employees used the pump. I am asking BJ'S contact me before I take this to the BBB

September 20, 2022

The deli department staff and the manager (Luis no one was able to provide his last name) of the subject BJ in Miami, Florida simply do not answer the phone, they put you on hold for endless hours and do not give the member service I'm paying for. I have called today about 10 times from 10 in the morning to 1.30 pm to ask a simple question: if a cheese that has been ordered for 2 weeks arrived so I don't have to take the long drive and find they don't have it. It is downright unconscionable and unprofessional that NO ONE answers the phone which one assumes would be part of the job description.

Can SOMEONE take a look please and contact this BJs?

Thank you!

Illegally fraudulently charge me unused credit card . Rate go down ( credit rate) Orher banks start closing my credit cards . After 3-4 month I realize- Bj make false reporting about my nonpayment . But I never use my card ? Did open dispute , all must be in writing . Slow. HSBC bank close my account ; because of BJ reporting in credit companies) WellsFargo downgrade it- because of BJ reckless , non professional business in finance field.

I shop at the Bjs on Kirkwood highway in Elesmere Delaware on Sunday September 18th and while checking out the cashier scanned my membership card and something popped up on the screen which he hit a button. I asked him what was it that he hit and he acted like it was nothing. Today Monday September 19th I get an email saying thanks for signing up for automatic renewal. I called the store and asked for a manager and someone saying he was Bob the manager came to the phone and said that it was probably an accident. It was no accident I asked him what he hit. This isn’t the first time this has happened at that club.

It is fraud to approve charges to someone’s bank account without their permission.

This is Robin Hudson

Member ID [protected]

My receipt has cashier 304842

Please feel free to reach out to me

[protected]@gmail.com

Order Date 08/22/2022 - #[protected] -

Berkley Jensen St. Augustine 6-Pc. Deep Seating Set - Beige furniture is supposed to be designed for outdoor use, however, sustained damage after 1 day following delivery. Cushions have water marks. Also, Ottoman is not level, as it doesn't sit straight on leveled ground. Wicker on all pieces is unraveling.

Berkley Jensen St. Augustine 6-Pc. Deep Seating Set - Beige

290678

$2598.98

1

$736.03

Tracking Number

[protected]

Today in store in Dowingtown pa approx 10 am my husband and I went to shop my husband is a 💯 disabled vet with Parkinson’s and unable to walk long periods there was no available scooters available only 2working and being used two broken which have been for the past years!always told they are always rerequesting parts SHAMEFUL ! Waited approx 30 min still no cart so I got the things need then left another disabled person was waiting Also SHAMEFUL

My account was closed because they could not charge the credit card they had on my records. I didnt want to renew so the clising if the account was appropriate. But in May of this year I recived a letter saying the account was closed and charged-off. So their membership fee is regularly $55. But apparently closing an account involves a higher fee than the membership so they sent a charge of $154.23 to a colection agency called Midland Credit Management. So they are charging be in retaliation for not renewing my membership. This is outrageous and I hope they can delete the charge and the collection efforts. Thank you in advance.

I shop at the Bjs wholesale in Mechanicsville Virginia off Bell creek road. I bought a twin pack of Kings Hawaiian original hawaiian sweet rolls yesterday, 9/9/2022. The date on the package says they are good till 9/16. When I opened them up today, the top pack had mold and half of the ones in the bottom pack were hard as a rock. The packaging had no visible tears or damage and they had been sitting on my counter since 7:30 last night when I got home from Bjs.

I walk into a Bj's Whole club on 7/22 and started a member ship. I paid cash and did not attach my debit card. on 9/22 I was charge a membership fee of $55 again. The custom service represented that i spoked to on 9/9 Melody Santos stated that it was a automatic fee. When I ask her about it she was not able to explain how this took place. On 9/1 when I spoke to represented Luis Angel he was suppose to have put a ticket in for the mistake that was made by Bj's. Now I was told by Ms Santos that I have to wait another 7-10 business days for a refund. I am still confuse and the question have not been answered to how was my card info provided when I never used my card.

The items arrived on Wednesday 9/7. I set it up and noticed that by 9/8, the frame of the sofa has already started to warp. It is outdoor furniture and I expected that it would be able to withstand the elements for a long period of time. Did not expect it to warp after only one day.

I would like to keep the furniture, as it was purchased for a specific upcoming occasion. However, I am disappointed in the quality.