Bob Evans
Reviews and Complaints

Why do they now serve Bob Evans potato soup with the potatoes raw and uncooked...they didn't use to, but for the last year or so, when I order their potato soup, the potatoes are raw...is that the way Bob Evans makes soup now? We go to Bob Evans quite often, either done in or pickup, and my family is a big soup lover... potato being one of our favorites, but the raw potatoes is a real turn off. Is there anyway the soup can go back to what it used to be?

The baked potato was so old that it was hard as a rock, over steamed, and had dried out to the point I spent my eating time trying to find any part of the potato that was worth eating. Then the sandwich came and it was nothing but carrots.

I have the ticket #: MID:[protected], dated 12/20/19 at 1:14 PM at table 14/4 with Kellie as server.

I complained before and got an email saying the manager of the restaurant would be in touch...that was 5 days ago. Unless he is thinking of contacting me by carrier pigeon he isn't going to take the time.

I will never eat in your restaurant again. I also purchased a loaf of pumpkin bread and when I got it home, it was so dry and old my husband said to throw it away, which I did. Total ticket including a tip was $17.98. I am retired on a pension and cannot afford to throw money away on bad food.

We bought 2 packs of potato's yesterday as we normally do, the first one was very clumpy and would not cook right, and the second one was the same. In the second pack of potato's we found a piece of plastic about an inch long that could've cut someone's mouth if eaten. We are so disturbed and disgusted.We have never seen that in these potato's and do not want to continue to buy them.

After the seater wiped off the table we used our own "Wet Ones" to clean the table while other staff watched and smiled. The table was sticky with syrup and had been wiped off with a sour smelling cloth that left a residue. Fortunately I wiped off my chair before sitting on something greasy.

The floor was filthy and had neither been swept nor vacuumed. It was the same under nearby tables which had not been cleared of dirty dishes. There were very few people in the restaurant when we visited at 6:00 pm on 12/1/2019.

My wife ordered a salad which was supposed to have hot grilled chicken. The chicken was cold and very dry. I ordered the steak/egg Benedict. I asked to have the eggs over medium, the steak medium, and asked to have all peppers and onions deleted. The eggs were slimy and not done, the steak was well done tough and dry, the the entire Benedict was covered with peppers and onions.

The server was gracious and apologetic, we did not see a manager. We drove 20 miles to Wapakoneta from our home for our Sunday meal at Bob Evans. We were very disappointed. My wife and I work part time in food service and we are often responsible for the cleanliness of a dining area. I do not think our comments are unjust. I will be submitting a complaint to the Health Department as I can only guess about the cleanliness in the food preparation area.

We have eaten at this restaurant for years without concern. You have a serious management issue. When I posted on local Facebook many others reported problems at the Wapakoneta restaurant.

After reading all of the other complaints and reviews, I don't expect that my complaint go far.
On Saturday morning 11/23/19, I placed an online order for a family meal, for later (6:00PM). When I submitted my order, the confirmation pick up was 10:00AM. The location is, 1101 Louis and Clark Parkway Clarksville, Indiana 47129. I immediately called to point out the problem, and was given the manager. I told him about the issue. His response was " the order is already being prepared, I guess we will have to throw it away. Next time call as soon as it happens.) I informed him that I did call as soon as it happened. He disputed that. I asked him if he was calling me a liar. I mean, why would I lie about that? He told me to take my business elsewhere. Ok, that works for me. My average order is $30.00 per visit. Believe me, I am passing this info to everyone, and I know a lot of people nationwide. Customer service no longer exists in the fast food industry, and one by one, the restaurants disappear. I hope Bob Evans goes away in the very near future.

Hi my name is Patty otruba phone number [protected] I'm calling to file a complaint because this has happened twice and I will never order from Bob Evans again tonight I placed an order at approximately 7:40 for a pot roast dinner and a chop steak dinner at the oak springs road location in Washington PA they said it would be done by 8:15 we get there by 8:20 go in to pick up our food they say it's not there try the Bob Evans on Chestnut Street in Washington PA I call that location it's not there another time we ordered from the Bob Evans online at the McMurray restaurant once again ordered the food they gave us a pickup time went to the restaurant food wasn't there so either your employees need some training and or manners or when they see it's getting close to closing time they're too lazy and just throw the orders away or something I could see this happening once but twice no way I will never order anyting from your restaurant chain again it is a joke and this kind of stuff should never happen and I hope this goes through the proper channels and doesn't slide through the cracks like so many other things do thank you

Waited 20 minutes before I even got my order taken. Food came 20 minutes later cold. Another customer walked out. Manager ould care less.. Finally called manager over. He then took my order.. The waitress was black. As soon as a black man was seated she came over and took his order. She came by and said to me... Sorry. I got held up! By what? Your job? Bob evan has gone to dogs.. Sad

On Nov 5 2019, I made a purchase of your sausage. So next morning I open package and saw something with a dark red substance, my stomach got upset & I was nauseous rest of morning! I'm not sure about your product at this point in time. I need some type of payment for the inconvenience and time & money for product & transportation back to store where I made the purchase! Very disappointed customer of many years!

I actually usually love their mashed potatoes but these has some weird thing in it almost like a nail it was gross! Now can't eat them. I literally didn't swallow the bite in my mouth! I spit it out. I literally just bought them a two days ago and they weren't even close to expiration. I scared to eat anymore. Has anyone had this problem? It almost looks like a stick or a nail.

I ordered Turkey and dressing and all of it was luke warm there were other people saying that there mashed potatoes were cold. Every time I go in to store #94. Everything is warm including the coffee. I quit going to the Norwalk store because of the same thing. So that being said I'm not going back to the Sandusky store either because it's the same [censored] ever time. I used to love going there. But not any more